Reviews of Dufresne Furniture & Appliances (Mall)

Wayne Rosin

Our cottage fridge died this morning. We’re so grateful for Heather at Dufresne Kenora for assisting us in choosing a new fridge that will fit In our existing space and for helping with an early as possible delivery. Great service and would highly recommend Dufresne, Kenora.

Julia Scott

Friendly and good help

Nissa Turner

Carlos was very helpful and very knowledgeable about the products that his store carried. He was able to set me up with exactly the fridge I was looking for, exactly the way I wanted it. Easy and friendly experience!

Larry Patrick

Krista Brignall, Sales Consultant, was 'top notch' in her entire demeanour during our interaction with her while shopping at Dufresne Furniture & Appliances. Stellar retail and people skills, and knowledge about merchandise!

Corinna Thornton

Fantastic service, got exactly what I was looking for, and will be delivered quickly!

shawn doerksen

Kathleen helped me find an awesome recliner; recently had surgery and needed a chair that would accommodate my needs and found the perfect recliner. Very friendly and courteous service. Thank you Kathleen!

Carson Milko

Good customer service. High markup on furniture and mattresses. Warranty is not worth it at all, from my experience with our fridge anyways.

David King

Prompt, friendly and very informative visit while looking for new bed from all staff today. Excellent costumer service and comfortable store atmosphere.

Terri Forster

Wonderful service as always!

eric bergman

Friendly staff they were a big help in getting our purchase finalized

Laila Ngaya

Been buying my furnitures over the phone. I just search their website call the store and put my order. Easy, safe and convenient way of shopping. I also get hold of them through e-mail. Their answers are prompt.

Don Matlock

Kevin was easy to deal with and made the process go very smooth.

Chacity Sawka

Great and friendly service.

Jennifer Horton

Always great friendly and helpful service. Thankyou

Kristal Cadger

Excellent customer service. Very friendly.

Keith Bingham

Delt with Kevin during the covid closed days. Fast and no problems. Thank you kindly

Laura-Lynn Reeves

Amazing customer service! Knowledgeable, friendly and efficient!

Patrick Lessard

When needing something for my home, Dufresne has always been able to help us out. The sales associates always are knowledgeable, we've found that Kevin has always been able to work with us to meet our furnishing needs.

Dasari Prashanth

Great experience , Friendly staff and Explained the offers great deals .

Cynthia Delaney

Great, friendly service with expertise. Perfect combination!

Char Trudel

Always great friendly service at Dufresne. Compatible prices and great sales. Always our go to!

Kathleen Tardi

We went in knowing what we wanted and how much it would be. The sales rep was courteous and respectful of the fact that we didn't want an upsell although he rightfully showed us an alternative product. Turned out what we wanted was in stock and ready to go. Great sale, thanks!

Steve JACKO

Purchasing items were fast and easy to deal with the staff. Ashley was sincere and polite and resourceful and welcoming to the store. She was helping me buy items online and she took an extra mile researching my items what I wanted. She was great and she smiled!!! Thank you

Ina Mundy

Friendly, knowledgeable and fast - they got me sorted out with a new dishwasher that fit my needs the same day!

Melissa Jean

Excellent service, and great prices. The showroom was really well done. Kathleen Hall was our salesperson. She was so helpful, and accommodating.

Mike Corrigan

Easy and smooth transaction. Will consider Dufresne again!

maria cordeiro

Great experience, super friendly staff, and efficient

Travis Sundin

Great customer service

Lindsey Hill

Very friendly experience.

frank fenceposted

Excellent and friendly service! The Service Representative Ashley was very helpful and professional. The prices were awesome. Definitely recommend Dufrense's Furniture to everyone ????

Devin Ryan

Fast and efficient service from friendly staff.

Edward K

Furniture pretty.

DONALD LILES

Poorly Packaged Merchandise,arrives,at store.Manufacturers,are at fault in this area. Furniture,should be crated not wrapped in plastic shrink wrap,to avoid,damages,while it travels,to Furniture stores

Leslei Scott

Came in looking for a washer..nice Sales woman came over to enquire if I had been helped then proceeded to sell me a washer! She was extremely pleasant to deal with!

Lucas Brown

Fast, friendly, and professional service.

Stephanie Courtoreille

Great visit with quick service

Aaron Ramsay

Quick and efficient delivery!

Ben Pawlowski

Out sales associate, Carlos, was extremely helpful. Bought a new stove. He went through all the different options with us, and found the stove for us.

Lauren Bova

Very stylish furniture, but super expensive

Connie W

Super helpful through our phone call transaction.

Dana MacDonald

Very curious, knowledgeable and co,-operative!!! Will definitely be back!!

Alana Brown

Brian and Kathleen have been very professional in dealing with our needs. We always shop at Dufresne and have been happy with the customer service.

Andrea Zappe

Super stress free no pressure experience. Heather really new her products and shared relevant info & experiences of the items I was shopping for. She was very professional and thorough which helps when you are making larger purchases. Best idea ever to have Black Friday week ( not day!) Glad we have a local Dufresne in Kenora!

Diane Pelletier

Great service. Easy to get what I wanted in a short time.

Renee Letander

Great friendly service and products are wonderful.

Carmen Dolson

Excellent service. Knowledgeable staff.

Martha Haw

Staff was freindly and knowledgeable. Helped us right away without being pushy. The staff looked up options and gave us opportunity to make a decision without pressing. Always smiling and making you feel comfortable.

Shannon Alyssa Frey

Really great customer service from Heather once again! Really recommend ????

Emily G Saadi

Nice and helpful

joy scott

Can't do financing, even after buying a frigde from them

The Wheatley's

Very helpful, was able to help pick out the items I need

WendyV Jamieson

Excellent service. helpful.

Mike Bieman

Always quick and friendly service, very knowledgeable staff A+++++++

carlie burke

Everytime I've come here the customer service is just spectacular.

Tania Cameron

My recent purchase was a good experience. I shopped over the phone. The sales person answered all my questions and emailed me specs as requested in a timely manner. I’m picking up my purchase today.

Gordon Kubisewsky

Great customer service after having an issue with my mattress cover. Resolved the problem within days. Would recommend.

Celina Katcheconias

Good experience.

Kat Kainer

Had to get a washer and mattress. Krista was great as usual. She is very knowledgeable about the products and very helpful. Thank you again Krista :)

Manon StOnge

Shopping online was easy. There’s great selection and I appreciated the reviews of products, both good and not so good to help with big purchase decisions like buying furniture online without seeing it in person.

Theresa Stephens

Fantastic over the phone purchase experience for a wall oven. Carlos was extremely helpful in ordering a new Fridgedair oven to replace the old one. Easy peasey. Same low price as the international chains and a better extended warranty package for less money. Couldn't be happier. Pays to shop local!

Lenard Whiting

Great products. Good and informed service.

Richard Fleming

Great service good prices will shop there again

Kate H

Dufresne employees always friendly and helpful. They go the extra mile to make the shopping experience a great one.

Mr. C

I was treated well and my budget respected. I would recommend this place to anyone

Giizis Mendowegan

Good service. Miigwetch.

Taylor Carlson

Just phenomenal! Excellent service and got exactly what I wanted!

Amber Mak

It’s always a pleasure working with Kevin at Dufresne Furniture - great personality, knowledgeable, and honest. Can’t wait for our new product to arrive, thanks Kevin.

Marisa S

Have purchased every bed and pillow from Dufresne in my life, even for my kids! Will always recommend them as their staff is knowledgeable, helpful and despite commission is not pushy! It's awesome to be able to browse, get ideas and set a budget! They also can quickly get you a store card that can provide savings if you need to purchase and don't have the money already put aside!

Matthew Gate

Good for pandemic I guess lol

Kelly Amell

Friendly. Helpful . Knowledgeable.

Fred de Wind

I really don't like writing a bad review for any company, but the service that I received at Dufresne left very much to be desired. With the help of my Occupational Therapist in Dryden, I purchased a Lazy boy lift-chair. Within a month, it stopped working and the Dryden Service send two service persons to my house, one of whom jiggled some wires in the back, and without an explanation, they left. Shortly after that, I I moved to Kenora, and again the chair stopped working. So I reported my trouble to the Kenora Branch of Dufresne. I learned that they stopped carrying the Lazy Boy brand of furniture. This time no service person came to my house, so I had to take my wheelchair to Dufresne several times (4 km in -20C) With my son's help, I found the problem: A burned multi-contact connector. I went back to Dufresne, the service manager was not there. I left my phone number. No call, and I learned what the status was when I returned yet again. After contacting and going back to the store several more times, I got a replacement board and connectors, which needed to be installed by myself. it seemed that although it was installed exactly as the manufacturer had shown in a brochure, connectors were to short and again the chair was rendered unusable. In short, I have been able the use a chair purchased at Dufresne for seven months in a two year period. As I write this, the repair is still pending, even after a letter was send to the Lazy Boy manufacturer, and the owner of Dufresne. Would I suggest that others would use Dufresne Furniture? After my experience, who would?

Roger Gerhard

Thanks kathleen for your expertise and extraordinary help in choosing a new bed You went above and beyond wirh your customer service Will recommend others to your service thanks again

Lindsay Koch

A repeat customer, I always look forward to working with Kevin. He is very friendly and knowledgeable, and I've always appreciated his honesty. The one time we had someone else try to help us was not helpful at all. I would suggest that Dufresne revise their procedures - if a customer doesn't buy from you and comes back to buy something else from someone else, you didn't earn a portion of their commission. You did a bad job and should not be rewarded.

Samantha Sinclair

Great help in deciding what I required. Unplanned stop turned into a happy customer, again! Thank you!

Fred Binne

Sales staff were accommodating and provided great service.

Amanda Gray

Trish was excellent in helping me find a new table. Not only was she super helpful and knowledgeable in Dufresne products but she was also super friendly, which made my shopping experience that much better!

April Medwechuk

My 4 year old fridge died. I called right away as it was the start of a long weekend. They hooked me up with a loaner fridge to use till they could get the service order in. Shop local! Pleasant staff and local support!

Amy McKenzie

Friendly, helpful staff. Excellent service.

Kim T

I’ve shopped at Dufresne Furniture for mire then 20 years and I have always been happy with their service.. if ever I’ve had any issues with anything they are always quick to resolve.. The staff are friendly and knowledgeable.. My current and long time go to is Trish and she always goes above and beyond to help, and then there is Marla..whenever I call and she answers the phone.. well let’s just say if you are having a bad day and you hear her answer your day will automatically be better.. you can’t help but smile when you hear her voice..

Stacey Goodridge

Fantastic customer service. Kevin is wonderful !!

Brian Mackinnon

I worked at this location for 2 years. I enjoyed working with everyone there. Also made some purchases that were easy to take care of. Staff was always helpful.

Shannon Matheson

Always very nice and very helpful. They always try to give you a good deal and customer service people are very knowledgeable

Cheryl Leask

Fast and efficient.

Lauren Ralko

great customer service! thanks heather

Andrew K

Friendly staff, good service, and the warehouse guys always help load the truck.....what more can you ask for.

Nadine Kakeway

The sales woman who assisted me was extremely helpful. She helped me find a comfortable mattress and bed frame for my son. Items were reasonably priced as well.

Steven Iriam

The sales rep did a good job assisting me to select a mattress within my process range. Very knowledgeable about the products and provided good insight for choices. Only con is not being able to leave with a mattress the very day of purchase. Just how it goes.

Maddie Kennedy

Great customer service, Krista is amazing!

Dawna W

Purchased a few appliances for an upcoming kitchen reno. First time we went in the employee told us to make sure we order soon as things are very backed up and delivery could be a lengthy wait due to Covid issues, depending on what we order. This will be the third set of kitchen appliances in 10 yrs that we’ve purchased from Dufresne’s... always great service. Choices are limited now for sure but that is no fault of theirs. We like to purchase locally for sure.

Lisa Stone

Me & my partner came in to look at a washer & dryer set, a friendly staff member came & asked if we needed any help! All staff was friendly & answered my questions about the purchase! Definitely coming back when needing applicants in the future!

June Dearborn

Efficient service. Great prices

Shelley Kozak

I purchased this beautiful shelf from Dufresne sales girl dang forgot her name I think it was Kim!! Was amazing and love it and the delivery guys so friendly and Courteous! I just be ordered a kitchen island as well easy to order online can’t wait for it to come .

Lori Willis

I was in to buy a washer & dryer set on Friday Aug 6th I left the store very disappointed as Carlos the sales person was unable to tell me when They would be in. I returned to the store today Aug 10th. I was totally happy when Kevin was able to tell me that both washer & dryer could possibly be here Friday. Thank you Kevin for the great service. I am always happy when your our salesperson.

Tony Pearson

Krista was very helpful and not pushy at all. Will definitely be buying from there again.

miranda mclachlan

Great service! Willing to answer all questions.

Gwen Compton

Fast and efficient.

Deb Spendlow

Kathleen was very friendly and helpful. Knew when to leave us browse and very helpful when we made our decision.

Bob Ralko

Excellent sales and service. Very knowledgeable staff and prompt service. Thanks for your help.

Matt T

store is great, friendly staff and superb delivery team

Aaron Braun

Had exactly what I needed in stock. Spent less than 20 mins in the store. Sales rep was nice and friendly.

William Collins

Just ordered a washer and dryer set. The representative made the process quick and easy. Items have to be brought in and hoping they won't be long arriving.

Howard Carpenter

Really friendly

Matt Wilkie

Very helpful, knowledgeable staff.

Kristen Wiersema

My husband and I have nothing but good things to say about Dufresne’s. Quality products, excellent pricing, and no matter how big or small the purchase we are always given VIP treatment.

Laura Kennedy

We use Krista at Dufresne for most major furniture and appliance purchases. She is wonderful to deal with. They price match appliances so we always feel that we have received the best price. We have purchased all our kitchen appliances, mattress, and couches from there. They are very professional right from purchase to delivery.

Rolly Fisher

Good service........but abit pricy on some stuff if there was only another company to compete with them.

Ian Cheesequay

Great customer service, the gentleman was very patient and answered any questions we had. Didnt feel pressured to buy, very comfortable atmosphere ???????????????? Dufresne.

dw dalton

Kenora staff are all very knowledgeable and quick to help!! They are professional and provide excellent customer service!! Thank you!!

Nicole Walker

Leslie is amazing !

Tammy Pernsky

Kathleen of Dufresne’s in Kenora was very friendly and efficient. She was well informed on the product labels and the functions of each product as well as the prices. We were in and out with a new stove ordered in no time at all.

Lynn and Scott McAughey

Expedient, helpful and reduced prices! Thank you, Nicole @ Dufresne Furniture in Kenora!

Ice Dragon Collectables

The staff at the Kenora location, were very helpful and kind. Keep up the great work!

Linda Cameron

The sale rep that helped me was very helpful and welcoming. Shared her knowledge and her own and customer experience of the product. Shared warranty of their products was very comforting.

Cindy Lillico

Always a pleasure to shop at our local Dufresne Furniture! Very friendly, knowledgeable staff. Amazing store!

Mike Wojtowicz

Friendly service. Salesman was knowlegable about the product.

Jenn Geary

Knowledgeable and friendly staff.

Darcie McNab

Friendly service and quick to assist. Answered all our questions that we had and gave lots of details.

Marvin Tom

Nice staff

Rene White

The service at Dufresne is top notch, the products are top notch, and the atmosphere is always welcoming, always a pleasant smile waiting to help you out.

p g

Very friendly, helpful and there is something for every budget

Jon Tom

Exceptional Service

Curtis Sutherland

Very helpful and knowledgeable staff! Gave us lots of time to make a decision, we never felt pressured to make a decision!

R. Barkman

On the floor Selection is good. Staff are very helpful and knowledgeable. Thanks hey!

Rob James

Over the past 6yrs I have been buying all my furniture at Dufresnes. Great customer service Great prices and quality products. No concerns about getting the best price because of their price matching. If I find the same item cheaper somewhere else the will match the price. Deliveries always on time! If there are any issues they ensure they are dealt with promptly and make sure you are 110% satisfied. I won’t shop anywhere else.

Cameron Piitz

Went in to see if there was a certain sectional on display- unfortunately wasn’t in but Kevin did a great job showing us around and giving examples of floor models for that the colour & material would be like on the desired model. Was up front and honest about the delay for delivery which goes a long way rather than giving false hopes on an earlier than expected delivery. Excited to receive our sectional when it arrives!

Chad MacNEIL

Went to store and found what I was looking for. Good experience.

Louise

I needed to buy a small 12 cu ft fridge for our cottage, not very easy to find one that size that is in stock these days. Kevin, the salesperson was very knowledgeable and personable. He didn’t use any pressure tactics when I said I needed to check some things and I’d get back to him. I called back the next day, bought the fridge and he sorted out the delivery logistics. It was a very good experience, from a buyer’s perspective.

Tyler Rolfe

Quick and easy delivery

Jaimie-lee

Awesome service and very friendly

Karen Morrell

Very helpful staff!!! No trying to upsell or anything. And knowledgeable. Thank you Ashley

Merciless

Very friendly! Quick and easy transaction.

Melinda Pawlowski

Great experience!

Ronald Sinclair

Great service!!

Jannah Friesen

Great customer service .

charmaine hay

Great customer service, quick, easy purchase, now just have to wait a few days for delivery.

Jacqueline Genaille

The staff at Dufresne always make the shopping experience a great time! Thank you, Kathleen and Nicole!

Matthew

Great service, Nice things, but a bit on the pricey side for the most part.

Yvonne Lacroix

The store is beautifully set-up and it’s a lovely experience walking through and viewing everything they have to offer. Purchasing my furniture was easy and pain-free. The staff were very helpful and knowledgeable.

Rhonda Horsman

Great customer service! Very informative and very quick with invoice! Was greatly appreciated! Kevin and his product knowledge made my decisions easier. He also made me think of other very important factors to think of to make the best decision for what we need. Thank you for your expertise Ashley L and Kevin Chris and Rhonda

Peyen Skead

Pretty good. Sales person was very informative and helpful. Wish I was rich, I wanted to buy everything she showed me.

Dale Hrabec

Good and efficient service

Steph Charles

I’ve always dealt with Kevin, he’s the best!

Braden Malak

Knowledgeable staff, fast, friendly, and low pressure sales.

Sharlene Martin Baker

Friendly, helpful sales associates! They took their time and explained all of our options and never felt rushed.

Pat Carriere

Excellent service at Dufresne in Kenora. Heather T has been our go to person and is always there to help us out and make us happy! Pat Carriere

Brandi M

Great customer service. Deals are always as good if not better than shopping in bigger cities.

Greg Samas

Just bought a couch, very friendly and helpful staff, was nice to talk to someone right away, get some time to think about purchase and talk once we made our decision. Look forward to more purchases in the future!

Les Alcock

Friendly good service!!

Mary Beacham

Trish was extremely helpful in finding us exactly what we were looking for plus a little extra without any pressure! Thank you.

Don Hakli

Well laid out. Friendly staff, great selection.

Amanda Crespeigne

I love my new 2 piece sofa and now buying the matching ottoman. I still need a few more pieces to complete my "look". Always friendly and helpful service. Looking forward to finishing touches in Dufrense :)

Mark W Palmer

My wife and I enjoyed our shopping experience as we have in the past. Today, we chose Laundry Appliances and Sales Associate Heather was of immense help!

crystal stevens

Found the perfect mattress thank you

Jeanie Askham

Leslie is a great sales lady she is a professional friendly representative of dufresne. You are lucky to have her as an employee

Chris Dubroy

Great prices ???? excellent service

Aluson Bergman

Sales rep was very knowledgable, friendly and accomadating. We were very satisfied with the service we received.

Aldora Fair

Friendly quick service!

Ryan Leroux

Great service and friendly people !

Caleb and Kendra Doerksen

Great staff! Super helpful and friendly!

Justin Kaus

Excellent service and great over all!!!!!

Nicole Chambers

I had a fantastic rep that helped me with my many questions and my wants in furniture. Trish is a great gal to deal with!

Samantha Atchison

Kevin was very helpful while purchasing from home.

Alyssa Wyer

So happy with Kenora Dufresne! I purchased a mattress and boxspring at the Thunder Bay store and they said I could pick it up at the Kenora store on Aug 15th, I called them and they said it wasn’t there and wouldn’t be there until the 24th! Problem was I was moving away and leaving the morning of the 24th. I called the Thunder Bay store and they were not helpful at all and suggested I drive to the Winnipeg or Steinbach store and pick one up there. They also said that I could cancel my order and pay for a new different box spring (yea right) or that I would have to pay a restocking fee which is so unfair to me because none of this is my fault. I called the Kenora store again, spoke to the service manager Heather and she said that they happened to have my mattress in stock and that she would be willing to give me a box spring to go with it. The box spring didn’t technically match my mattress but you can’t even tell and the best part was she said I could pick it up that day at no additional charge to me. Totally saved the day! Thank you Kenora Dufresne!

Barry Marceniuk

Great service.

Bridget

Staff was very friendly and helpful with finding a new bed.

Brenda Poliues

Fast service. Found what I wanted, delivery next week. Reasonable price for product

Michel Piche

Call at 12.42pm to buy a fridge in Kenora got it delivered within 1hour. Just amazing

Sarahjane Strong

Love it

courtney Lynn

Always have a great experience at Dufresnes. We deal with Kathleen and she always listens to what we need and is absolutely amazing to deal with!

Kimberly Chabot

Bought a washer and dryer unit online and 4 months later and still they have no idea where or when it is coming!At $2000.00 plus taxes you better believe I want to know what is going on with these people scamming people out of more money for shifty services.

Lexie Boucha

Amazing customer service!

Troy Swail

Well find out soon

Sarah Potvin

Great service! Knowledgeable, easy to talk to, and not pushy.

Carlos Cordeiro

Great prices and even greater staff!

Robyn Hall

Thanks again Kathleen for the amazing service! You always make sure our experience is wonderful and pain free each and every time! Can’t wait to receive our purchase!

Una Cherry

I contacted dufresne about purchasing a bed and was greeted with an amazing sales person who helped me with all my needs. Quick, helpful and knowledgeable team. Thanks

Raelle Gagnon

Great, friendly service with Krista! Kid friendly location that's warm and welcoming while you shop.

Terry Gall

Great service....great people.

Sherry Moreau

Another great buying experience with Heather. No pressure and she has great product knowledge. They also matched a price elsewhere so don't be shy to ask if you are shopping around.

Liz B

Great service. Staff are very friendly and knowledgeable about products

Nicholas Bowlin

Always a great experience dealing with the store! Quick and easy service and Trish from the sales department is top notch! Would highly recommend if your looking for any home furniture or appliances.

crystal malmo

All the staff are very friendly and knowledgeable. I shop here for all my furniture and appliances

Ken Siira

No pressure and a great shopping experience! Outfitted a new kitchen with appliances.

D Sewell

Good, quick service. Didn't have in stock but will be getting my dryer in 3 days. Very reasonable.

Penny Beal

I've always found the Kenora staff friendly and helpful. We bought a dishwasher, fridge and stove recently, and all have been as described.

Justin Roe

Excellent service every time I go to Dufresne in Kenora.

Mike Mostow

A trip to a furniture store with your wife can be painfull (and expensive). Shopping at Dufresne's with their vast line of quality products and superb staff easily removes the fear from the equation. With easy payments and price matching, all fears are laid to rest and ensures my better half always gets the best deal and totally what we need (she wants) great place to shop with confidence, great job Doug (thanks Kim)

Tara Vandall

Thanks for the great customer service and helping us find the right dishwasher

Marion McKay

We had a great experience! Our sales person was very knowledgeable of the product and went out of her way to make our shopping experience effortless. Definitely 5 Stars!⭐️⭐️⭐️⭐️⭐️

Anna McDonald

Love Dufresne Furniture in kenora. Trish Iggulden is the best. She is very knowledgeable and extremely helpful. She takes her time to help you choose just exactly what you want and need. She has a talent for interpreting what you describe and finding the exact thing you are looking for. She is a great asset to this comoany.

Saudia Lira

Great and friendly staff. Quality and professional service offered

Barbara Walduck

We had very fast and friendly service. Our sales Rep was quite knowledgable and reviewed several options with us. We purchased a new mattress and foundation and we spent less than 30 minutes in the store even though it was during a busy boxing day sale

samson mesenegeeshik

Satisfied

jo harvey

Purchased a 4 item appliance package, washer and dryer and a bed frame with two night tables. I had a quote send to me prior to arriving at the store and my salesperson was ready when I arrived to show me the products. Also let me know when upcoming sales where. Absolutely excellent sales rep. My purchases were made in Kenora and Heather Tod was my sales person. Definitely a five star experience.

Alex Gordon

The sales person I dealt with was very helpful. She had all of the information and was very fast when answering my questions. Thank you for your help!

Ted Booth

Good store to shop at. Friendly good service

Shannon Johnson

Heather at Dufresne in Kenora was so easy to deal with. We bought all of our kitchen appliances with no issues. Thanks!

Terry G

Always a good experience

angela larman

Staff are always very helpful. Sometimes quality of products could be better but I don't think that's specific to Dufresne's.

Frank McDonald

Very good service very polite service

Melissa Payne

They went above what was asked of them. Thank you Carlos and katie.

J Towns

Good experience. But, as always, even with sales, Dufresne is pricey. We ordered a mattress and mattress cover as well as a washer and dryer. We like the washer and dryer and mattress but the mattress cover is terrible! We were told by the salesperson that is would be quiet and breathable. It is like sleeping on a plastic bag. It's loud, very hot, and not at all breathable. It's unfortunate because it sort of ruins the comfort of the new mattress.

Shelyna Stefansson

Knowledgeable. Friendly. Easy thru & thru!

frank sieradzki

Great service had lots of help choosing what I needed and were right up to date with the questions I asked thumbs up

Mikinaak Ikwe

Sales person was informative and pleasant. Will not budge on prices what so ever or throw in any discounts.

Dawn Marciniak

A week after purchasing a leather sofa and love seat, we noticed that the leather had stretched and sagged where we sat. I called Dufresne and their service manager came to our home and said that this shouldn’t happen and he would have the leather replaced. While the love seat was gone for repairs, we started using the sofa and it stretched as well. When I called the service mgr. again, he said to call him in the spring when we return after being away for the winter. I called when we returned and he said there was nothing more he could. So I then spoke to the store manager and after much debate he stated that “all leather does that”. I strongly disagree because our last Sofa love seat was at least 10 years old and it never stretched. So then I called the Dufresne head office and they asked me to send them an email with photos, etc. which I did. That was almost two weeks ago and still NO RESPONSE. We’ve dealt with Dufresne Furniture since they opened but will think twice before doing so again.

Charlie Ross

Good customer service. Reasonable prices despite being a rural town. Free home delivery.

Kim Wenaas

Kevin was great! Very knowledgeable

Lori D

I’ve always had good customer service when I visit this store.

Alfred Fisher

Good service and kind staff.

Rick Moore

Great service today

T McNan

We are very pleased with our purchases, customer service and delivery!

Marc Prefontaine

Good selection. Great service.

Shelagh Hare

The person who helped me deserves to be sales manager ,she gave me excellent Prompt polite service . Thank-you Heather

Lori Downey

Was simple ... found appliance I wanted.. emailed heather and she ordered it for me. Fast and friendly. Now I wait for arrival!!!

Patti Fairfield

I was very pleased with the service and how friendly the staff were

Coleman Jacko

Great place to purchase furniture and appliances and televisions etc..personal are great people and working with Ashley at Kenora Dufresne Furniture was comfortable transactions and scheduling for delivery. The Team, front desk and manager and delivery personnel was totally amazing. The staff at Kenora Dufresne are very professional and polite. The atmosphere is very welcoming and pleasant. Thank you Defrense for the great experience!!! 5 stars :)

Perri Oblivion

Very well handled service, polite, and very helpfull. I highly reccomend and dont be shy. Very beautiful furniture in there ❤.

D'Arcy Cuthbert

Staff was pleasant to deal with.

Diane Jackson

Verry good service

Pierre Dufresne

I ordered a gas barbeque and Leslie was very helpful in getting me the information to make my decision. The delivery and set up price is very fair and my old barbeque will be taken away. Overall a very good experience.

Suzanne McCool

The sales lady was very knowledgeable and Pleseant Love this store Thank you

Dena fadden

Great customer service, ordered over the phone, fast and easy.

J Jac

Very friendly and helpful sales people

Kelsie Barnett

Was able to get a 40% couch that happened to be available in a small warehouse in Kenora delivered a week after purchase. Was happy about the 0 % financing for 12 months

Elaine Alcock

Friendly, knowledgeable staff. Efficient. Always able to provide us with product(s) wanted.

Katie Favreau

I love Dufresnes the staff are very helpful and there are a lot of options for interior decor.

Carol Surowich

My shopping experience at dufresne was wonderful. All the staff was great and my purchase easy and comfortable. I love shopping there.

Terry Biehn

Staff great and answered all questions...happy with purchase

Bubu Kej

Kevin was very accomodating. Smooth transaction. I just hope they offer free delivery for at least $1000 or so worth of purchase though.

Joyce Hertz

Friendly sales clerks helped me purchase a new fridge today. Thank you Dufresne's

Dan Schram

Excellent, fast, friendly service. Great deal on a range. Includes delivery, set up and remove the old one-white glove option.

Danielle Gustafson

Great experience and greeted shortly after I came into the building. Helped me find what I was looking for and more. The staff member found me some really good deals and walked me through all the options from start to finish. Everything from colour preference, how many chairs I want, details about TVs and helped me add an additional amount to my financing card to get everything on my list. Even though not all tv sized were displayed, they were still displayed in a different size. I didn't get rushed out pressured. I recommend Trish at the Kenora location to help you with all your shopping needs!

Suzanne Scherban

Excellent service !! Trish was awesome and knew exactly what I was looking for!

Robin Bergsma

We needed a new oven at the cabin and Krysta was SO great! Within about an hour of giving her measurements she’d sent me links to a couple options. 2 days later it was delivered! Great service!

Debby

I went in to just look at chairs for my living room. The salesman, Kevin was definitely not pushy and only came over when we were looking at a product to see if we needed help. With the sale on I bought a couch a chair and an ottoman. Thank you to Dufresne furniture.

Sam Chicago

Staff were friendly and knowledgeable. They didn’t push me to buy more items and helped us find lower prices and similar matching appliances as we had limited space for our sets’ matching fridge.

Sherry and Laurence Poulin

Kim was very helpful. Very pleased with my visit today

Noella Strain

Customer service was outstanding, prices fair...am completely satisfied with my latest shopping experience. Thank you.

chad blackhawk

We love buying from defense we purchased our coaches ,table, chairs, and just now we purchased washer and dryer. We love it so much thank you defense we are happy and so is my family

Frank Bastone

Great service from Kevin when ordering a new dining set

Kylie Holmstrom

Service was great! Very friendly and knowledgeable. They were patient with all my questions and explained all my options, without being too pushy!

Tammy Shaski

Amazing service as always!

Mark Pecore

We wanted to use up our extended warranty credit and they found a way to make it happen. Very happy.

Rob Hrabec

Looking for furniture in the middle of a lockdown while trying to shop locally...thanks for your advice and assistance on a new kids bedroom set.

Dalton James

This feeling will be compared to that of Christmas morning Full of wonderful boxes and presents overwhelmed with happiness and joy, the coffee and cookies left out for you know who and there's so many options you don't know where to begin luckily you have the best helpful staff/ family to Hold Your Hand and share the experience and being Surrounded by familiar faces and a loving atmosphere, And to top it all you get the perfect gift something you always wanted I will always shop at here and recommended it highly Not to mention extremely well priced and the best quality furniture and appliances

Lisa Lyle

Always have what I need and always within our budget. Friendly staff and great selection at competitive pricing.

Dee Kay

I had another great experience at Dufrense. The sales staff were helpful and friendly, and went out of their way to find the piece I was looking for. I am extremely satisfied and happy with my purchases!

Goose Nuts

Logan the store manager... and Trish the sales consultant were amazing!!! Trish was very helpful, patient and friendly. Thank You!!

kent elderkin

I was looking for new furniture and stopped by Dufresne in Kenora Ontario. I had amazing service from Kevin. He showed me exactly what I was lookin for at the right price! Thanks again for everything!

Miami Mosionier

Went in there to buy some appliances/furniture for my new house. Way to go Leslie Ellice from the Kenora store on providing amazing customer service. Thank you for everything you did for me. Leslie went above and beyond what I expected and truly gave me the best shopping experience. I was able to walk away with everything I needed with amazing prices. Would recommend her to everyone and would definitely shop there again! Thank you

A Google User

I went in today to pick out a new bed and frame. Kathleen Hall (who I've only met once before) remembered who I was and helped me pick out everything perfect, in my price range. It was so fast, and easy. She was extremely knowledgable. She has the best customer service I've ever met. I would 100% recommend anyone to shop at this store. Everyone seemed very friendly and so eager to help. What a great experiance. I will be back!