We have the information of people like you who have information of the products and services of Dufresne Furniture & Appliances (Mall) in Kenora area (Canada).
Currently this firm has a rating of 4.8 stars out of 5 and this rating has been calculated on 127 reviews.
You may have noticed that it has an average rating is nearly the best, and it's based on a large number of feddbacks, so we may conclude that the score is very credible. If many people have bothered to value when they've done well, it works.
As you know, we do not usually bother to write reviews when they are positive and we usually do it only if we've had a problem or issue...
This Mall is classified in the category of Electronics store.
Our cottage fridge died this morning. We’re so grateful for Heather at Dufresne Kenora for assisting us in choosing a new fridge that will fit In our existing space and for helping with an early as possible delivery. Great service and would highly recommend Dufresne, Kenora.
Friendly and good help
Carlos was very helpful and very knowledgeable about the products that his store carried. He was able to set me up with exactly the fridge I was looking for, exactly the way I wanted it. Easy and friendly experience!
Krista Brignall, Sales Consultant, was 'top notch' in her entire demeanour during our interaction with her while shopping at Dufresne Furniture & Appliances. Stellar retail and people skills, and knowledge about merchandise!
Fantastic service, got exactly what I was looking for, and will be delivered quickly!
Kathleen helped me find an awesome recliner; recently had surgery and needed a chair that would accommodate my needs and found the perfect recliner. Very friendly and courteous service. Thank you Kathleen!
Good customer service. High markup on furniture and mattresses. Warranty is not worth it at all, from my experience with our fridge anyways.
Prompt, friendly and very informative visit while looking for new bed from all staff today. Excellent costumer service and comfortable store atmosphere.
Wonderful service as always!
Friendly staff they were a big help in getting our purchase finalized
Been buying my furnitures over the phone. I just search their website call the store and put my order. Easy, safe and convenient way of shopping. I also get hold of them through e-mail. Their answers are prompt.
Kevin was easy to deal with and made the process go very smooth.
Great and friendly service.
Always great friendly and helpful service. Thankyou
Excellent customer service. Very friendly.
Delt with Kevin during the covid closed days. Fast and no problems. Thank you kindly
Amazing customer service! Knowledgeable, friendly and efficient!
When needing something for my home, Dufresne has always been able to help us out. The sales associates always are knowledgeable, we've found that Kevin has always been able to work with us to meet our furnishing needs.
Great experience , Friendly staff and Explained the offers great deals .
Great, friendly service with expertise. Perfect combination!
Always great friendly service at Dufresne. Compatible prices and great sales. Always our go to!
We went in knowing what we wanted and how much it would be. The sales rep was courteous and respectful of the fact that we didn't want an upsell although he rightfully showed us an alternative product. Turned out what we wanted was in stock and ready to go. Great sale, thanks!
Purchasing items were fast and easy to deal with the staff. Ashley was sincere and polite and resourceful and welcoming to the store. She was helping me buy items online and she took an extra mile researching my items what I wanted. She was great and she smiled!!! Thank you
Friendly, knowledgeable and fast - they got me sorted out with a new dishwasher that fit my needs the same day!
Excellent service, and great prices. The showroom was really well done. Kathleen Hall was our salesperson. She was so helpful, and accommodating.
Easy and smooth transaction. Will consider Dufresne again!
Great experience, super friendly staff, and efficient
Great customer service
Very friendly experience.
Excellent and friendly service! The Service Representative Ashley was very helpful and professional. The prices were awesome. Definitely recommend Dufrense's Furniture to everyone ????
Fast and efficient service from friendly staff.
Furniture pretty.
Poorly Packaged Merchandise,arrives,at store.Manufacturers,are at fault in this area. Furniture,should be crated not wrapped in plastic shrink wrap,to avoid,damages,while it travels,to Furniture stores
Came in looking for a washer..nice Sales woman came over to enquire if I had been helped then proceeded to sell me a washer! She was extremely pleasant to deal with!
Fast, friendly, and professional service.
Great visit with quick service
Quick and efficient delivery!
Out sales associate, Carlos, was extremely helpful. Bought a new stove. He went through all the different options with us, and found the stove for us.
Very stylish furniture, but super expensive
Super helpful through our phone call transaction.
Very curious, knowledgeable and co,-operative!!! Will definitely be back!!
Brian and Kathleen have been very professional in dealing with our needs. We always shop at Dufresne and have been happy with the customer service.
Super stress free no pressure experience. Heather really new her products and shared relevant info & experiences of the items I was shopping for. She was very professional and thorough which helps when you are making larger purchases. Best idea ever to have Black Friday week ( not day!) Glad we have a local Dufresne in Kenora!
Great service. Easy to get what I wanted in a short time.
Great friendly service and products are wonderful.
Excellent service. Knowledgeable staff.
Staff was freindly and knowledgeable. Helped us right away without being pushy. The staff looked up options and gave us opportunity to make a decision without pressing. Always smiling and making you feel comfortable.
Really great customer service from Heather once again! Really recommend ????
Nice and helpful
Can't do financing, even after buying a frigde from them
Very helpful, was able to help pick out the items I need
Excellent service. helpful.
Always quick and friendly service, very knowledgeable staff A+++++++
Everytime I've come here the customer service is just spectacular.
My recent purchase was a good experience. I shopped over the phone. The sales person answered all my questions and emailed me specs as requested in a timely manner. I’m picking up my purchase today.
Great customer service after having an issue with my mattress cover. Resolved the problem within days. Would recommend.
Good experience.
Had to get a washer and mattress. Krista was great as usual. She is very knowledgeable about the products and very helpful. Thank you again Krista :)
Shopping online was easy. There’s great selection and I appreciated the reviews of products, both good and not so good to help with big purchase decisions like buying furniture online without seeing it in person.
Fantastic over the phone purchase experience for a wall oven. Carlos was extremely helpful in ordering a new Fridgedair oven to replace the old one. Easy peasey. Same low price as the international chains and a better extended warranty package for less money. Couldn't be happier. Pays to shop local!
Great products. Good and informed service.
Great service good prices will shop there again
Dufresne employees always friendly and helpful. They go the extra mile to make the shopping experience a great one.
I was treated well and my budget respected. I would recommend this place to anyone
Good service. Miigwetch.
Just phenomenal! Excellent service and got exactly what I wanted!
It’s always a pleasure working with Kevin at Dufresne Furniture - great personality, knowledgeable, and honest. Can’t wait for our new product to arrive, thanks Kevin.
Have purchased every bed and pillow from Dufresne in my life, even for my kids! Will always recommend them as their staff is knowledgeable, helpful and despite commission is not pushy! It's awesome to be able to browse, get ideas and set a budget! They also can quickly get you a store card that can provide savings if you need to purchase and don't have the money already put aside!
Good for pandemic I guess lol
Friendly. Helpful . Knowledgeable.
I really don't like writing a bad review for any company, but the service that I received at Dufresne left very much to be desired. With the help of my Occupational Therapist in Dryden, I purchased a Lazy boy lift-chair. Within a month, it stopped working and the Dryden Service send two service persons to my house, one of whom jiggled some wires in the back, and without an explanation, they left. Shortly after that, I I moved to Kenora, and again the chair stopped working. So I reported my trouble to the Kenora Branch of Dufresne. I learned that they stopped carrying the Lazy Boy brand of furniture. This time no service person came to my house, so I had to take my wheelchair to Dufresne several times (4 km in -20C) With my son's help, I found the problem: A burned multi-contact connector. I went back to Dufresne, the service manager was not there. I left my phone number. No call, and I learned what the status was when I returned yet again. After contacting and going back to the store several more times, I got a replacement board and connectors, which needed to be installed by myself. it seemed that although it was installed exactly as the manufacturer had shown in a brochure, connectors were to short and again the chair was rendered unusable. In short, I have been able the use a chair purchased at Dufresne for seven months in a two year period. As I write this, the repair is still pending, even after a letter was send to the Lazy Boy manufacturer, and the owner of Dufresne. Would I suggest that others would use Dufresne Furniture? After my experience, who would?
Thanks kathleen for your expertise and extraordinary help in choosing a new bed You went above and beyond wirh your customer service Will recommend others to your service thanks again
A repeat customer, I always look forward to working with Kevin. He is very friendly and knowledgeable, and I've always appreciated his honesty. The one time we had someone else try to help us was not helpful at all. I would suggest that Dufresne revise their procedures - if a customer doesn't buy from you and comes back to buy something else from someone else, you didn't earn a portion of their commission. You did a bad job and should not be rewarded.
Great help in deciding what I required. Unplanned stop turned into a happy customer, again! Thank you!
Sales staff were accommodating and provided great service.
Trish was excellent in helping me find a new table. Not only was she super helpful and knowledgeable in Dufresne products but she was also super friendly, which made my shopping experience that much better!
My 4 year old fridge died. I called right away as it was the start of a long weekend. They hooked me up with a loaner fridge to use till they could get the service order in. Shop local! Pleasant staff and local support!
Friendly, helpful staff. Excellent service.
I’ve shopped at Dufresne Furniture for mire then 20 years and I have always been happy with their service.. if ever I’ve had any issues with anything they are always quick to resolve.. The staff are friendly and knowledgeable.. My current and long time go to is Trish and she always goes above and beyond to help, and then there is Marla..whenever I call and she answers the phone.. well let’s just say if you are having a bad day and you hear her answer your day will automatically be better.. you can’t help but smile when you hear her voice..
Fantastic customer service. Kevin is wonderful !!
I worked at this location for 2 years. I enjoyed working with everyone there. Also made some purchases that were easy to take care of. Staff was always helpful.
Always very nice and very helpful. They always try to give you a good deal and customer service people are very knowledgeable
Fast and efficient.
great customer service! thanks heather
Friendly staff, good service, and the warehouse guys always help load the truck.....what more can you ask for.
The sales woman who assisted me was extremely helpful. She helped me find a comfortable mattress and bed frame for my son. Items were reasonably priced as well.
The sales rep did a good job assisting me to select a mattress within my process range. Very knowledgeable about the products and provided good insight for choices. Only con is not being able to leave with a mattress the very day of purchase. Just how it goes.
Great customer service, Krista is amazing!
Purchased a few appliances for an upcoming kitchen reno. First time we went in the employee told us to make sure we order soon as things are very backed up and delivery could be a lengthy wait due to Covid issues, depending on what we order. This will be the third set of kitchen appliances in 10 yrs that we’ve purchased from Dufresne’s... always great service. Choices are limited now for sure but that is no fault of theirs. We like to purchase locally for sure.
Me & my partner came in to look at a washer & dryer set, a friendly staff member came & asked if we needed any help! All staff was friendly & answered my questions about the purchase! Definitely coming back when needing applicants in the future!
Efficient service. Great prices
I purchased this beautiful shelf from Dufresne sales girl dang forgot her name I think it was Kim!! Was amazing and love it and the delivery guys so friendly and Courteous! I just be ordered a kitchen island as well easy to order online can’t wait for it to come .
I was in to buy a washer & dryer set on Friday Aug 6th I left the store very disappointed as Carlos the sales person was unable to tell me when They would be in. I returned to the store today Aug 10th. I was totally happy when Kevin was able to tell me that both washer & dryer could possibly be here Friday. Thank you Kevin for the great service. I am always happy when your our salesperson.
Krista was very helpful and not pushy at all. Will definitely be buying from there again.
Great service! Willing to answer all questions.
Fast and efficient.
Kathleen was very friendly and helpful. Knew when to leave us browse and very helpful when we made our decision.
Excellent sales and service. Very knowledgeable staff and prompt service. Thanks for your help.
store is great, friendly staff and superb delivery team
Had exactly what I needed in stock. Spent less than 20 mins in the store. Sales rep was nice and friendly.
Just ordered a washer and dryer set. The representative made the process quick and easy. Items have to be brought in and hoping they won't be long arriving.
Really friendly
Very helpful, knowledgeable staff.
My husband and I have nothing but good things to say about Dufresne’s. Quality products, excellent pricing, and no matter how big or small the purchase we are always given VIP treatment.
We use Krista at Dufresne for most major furniture and appliance purchases. She is wonderful to deal with. They price match appliances so we always feel that we have received the best price. We have purchased all our kitchen appliances, mattress, and couches from there. They are very professional right from purchase to delivery.
Good service........but abit pricy on some stuff if there was only another company to compete with them.
Great customer service, the gentleman was very patient and answered any questions we had. Didnt feel pressured to buy, very comfortable atmosphere ???????????????? Dufresne.
Kenora staff are all very knowledgeable and quick to help!! They are professional and provide excellent customer service!! Thank you!!
Leslie is amazing !
Kathleen of Dufresne’s in Kenora was very friendly and efficient. She was well informed on the product labels and the functions of each product as well as the prices. We were in and out with a new stove ordered in no time at all.
Expedient, helpful and reduced prices! Thank you, Nicole @ Dufresne Furniture in Kenora!
The staff at the Kenora location, were very helpful and kind. Keep up the great work!
The sale rep that helped me was very helpful and welcoming. Shared her knowledge and her own and customer experience of the product. Shared warranty of their products was very comforting.
Always a pleasure to shop at our local Dufresne Furniture! Very friendly, knowledgeable staff. Amazing store!
Friendly service. Salesman was knowlegable about the product.
Knowledgeable and friendly staff.
Friendly service and quick to assist. Answered all our questions that we had and gave lots of details.
Nice staff
The service at Dufresne is top notch, the products are top notch, and the atmosphere is always welcoming, always a pleasant smile waiting to help you out.
Very friendly, helpful and there is something for every budget
Exceptional Service
Very helpful and knowledgeable staff! Gave us lots of time to make a decision, we never felt pressured to make a decision!
On the floor Selection is good. Staff are very helpful and knowledgeable. Thanks hey!
Over the past 6yrs I have been buying all my furniture at Dufresnes. Great customer service Great prices and quality products. No concerns about getting the best price because of their price matching. If I find the same item cheaper somewhere else the will match the price. Deliveries always on time! If there are any issues they ensure they are dealt with promptly and make sure you are 110% satisfied. I won’t shop anywhere else.
Went in to see if there was a certain sectional on display- unfortunately wasn’t in but Kevin did a great job showing us around and giving examples of floor models for that the colour & material would be like on the desired model. Was up front and honest about the delay for delivery which goes a long way rather than giving false hopes on an earlier than expected delivery. Excited to receive our sectional when it arrives!
Went to store and found what I was looking for. Good experience.
I needed to buy a small 12 cu ft fridge for our cottage, not very easy to find one that size that is in stock these days. Kevin, the salesperson was very knowledgeable and personable. He didn’t use any pressure tactics when I said I needed to check some things and I’d get back to him. I called back the next day, bought the fridge and he sorted out the delivery logistics. It was a very good experience, from a buyer’s perspective.
Quick and easy delivery
Awesome service and very friendly
Very helpful staff!!! No trying to upsell or anything. And knowledgeable. Thank you Ashley
Very friendly! Quick and easy transaction.
Great experience!
Great service!!
Great customer service .
Great customer service, quick, easy purchase, now just have to wait a few days for delivery.
The staff at Dufresne always make the shopping experience a great time! Thank you, Kathleen and Nicole!
Great service, Nice things, but a bit on the pricey side for the most part.
The store is beautifully set-up and it’s a lovely experience walking through and viewing everything they have to offer. Purchasing my furniture was easy and pain-free. The staff were very helpful and knowledgeable.
Great customer service! Very informative and very quick with invoice! Was greatly appreciated! Kevin and his product knowledge made my decisions easier. He also made me think of other very important factors to think of to make the best decision for what we need. Thank you for your expertise Ashley L and Kevin Chris and Rhonda
Pretty good. Sales person was very informative and helpful. Wish I was rich, I wanted to buy everything she showed me.
Good and efficient service
I’ve always dealt with Kevin, he’s the best!
Knowledgeable staff, fast, friendly, and low pressure sales.
Friendly, helpful sales associates! They took their time and explained all of our options and never felt rushed.
Excellent service at Dufresne in Kenora. Heather T has been our go to person and is always there to help us out and make us happy! Pat Carriere
Great customer service. Deals are always as good if not better than shopping in bigger cities.
Just bought a couch, very friendly and helpful staff, was nice to talk to someone right away, get some time to think about purchase and talk once we made our decision. Look forward to more purchases in the future!
Friendly good service!!
Trish was extremely helpful in finding us exactly what we were looking for plus a little extra without any pressure! Thank you.
Well laid out. Friendly staff, great selection.
I love my new 2 piece sofa and now buying the matching ottoman. I still need a few more pieces to complete my "look". Always friendly and helpful service. Looking forward to finishing touches in Dufrense :)
My wife and I enjoyed our shopping experience as we have in the past. Today, we chose Laundry Appliances and Sales Associate Heather was of immense help!
Found the perfect mattress thank you
Leslie is a great sales lady she is a professional friendly representative of dufresne. You are lucky to have her as an employee
Great prices ???? excellent service
Sales rep was very knowledgable, friendly and accomadating. We were very satisfied with the service we received.
Friendly quick service!
Great service and friendly people !
Great staff! Super helpful and friendly!
Excellent service and great over all!!!!!
I had a fantastic rep that helped me with my many questions and my wants in furniture. Trish is a great gal to deal with!
Kevin was very helpful while purchasing from home.
So happy with Kenora Dufresne! I purchased a mattress and boxspring at the Thunder Bay store and they said I could pick it up at the Kenora store on Aug 15th, I called them and they said it wasn’t there and wouldn’t be there until the 24th! Problem was I was moving away and leaving the morning of the 24th. I called the Thunder Bay store and they were not helpful at all and suggested I drive to the Winnipeg or Steinbach store and pick one up there. They also said that I could cancel my order and pay for a new different box spring (yea right) or that I would have to pay a restocking fee which is so unfair to me because none of this is my fault. I called the Kenora store again, spoke to the service manager Heather and she said that they happened to have my mattress in stock and that she would be willing to give me a box spring to go with it. The box spring didn’t technically match my mattress but you can’t even tell and the best part was she said I could pick it up that day at no additional charge to me. Totally saved the day! Thank you Kenora Dufresne!
Great service.
Staff was very friendly and helpful with finding a new bed.
Fast service. Found what I wanted, delivery next week. Reasonable price for product
Call at 12.42pm to buy a fridge in Kenora got it delivered within 1hour. Just amazing
Love it
Always have a great experience at Dufresnes. We deal with Kathleen and she always listens to what we need and is absolutely amazing to deal with!
Bought a washer and dryer unit online and 4 months later and still they have no idea where or when it is coming!At $2000.00 plus taxes you better believe I want to know what is going on with these people scamming people out of more money for shifty services.
Amazing customer service!
Well find out soon
Great service! Knowledgeable, easy to talk to, and not pushy.
Great prices and even greater staff!
Thanks again Kathleen for the amazing service! You always make sure our experience is wonderful and pain free each and every time! Can’t wait to receive our purchase!
I contacted dufresne about purchasing a bed and was greeted with an amazing sales person who helped me with all my needs. Quick, helpful and knowledgeable team. Thanks
Great, friendly service with Krista! Kid friendly location that's warm and welcoming while you shop.
Great service....great people.
Another great buying experience with Heather. No pressure and she has great product knowledge. They also matched a price elsewhere so don't be shy to ask if you are shopping around.
Great service. Staff are very friendly and knowledgeable about products
Always a great experience dealing with the store! Quick and easy service and Trish from the sales department is top notch! Would highly recommend if your looking for any home furniture or appliances.
All the staff are very friendly and knowledgeable. I shop here for all my furniture and appliances
No pressure and a great shopping experience! Outfitted a new kitchen with appliances.
Good, quick service. Didn't have in stock but will be getting my dryer in 3 days. Very reasonable.
I've always found the Kenora staff friendly and helpful. We bought a dishwasher, fridge and stove recently, and all have been as described.
Excellent service every time I go to Dufresne in Kenora.
A trip to a furniture store with your wife can be painfull (and expensive). Shopping at Dufresne's with their vast line of quality products and superb staff easily removes the fear from the equation. With easy payments and price matching, all fears are laid to rest and ensures my better half always gets the best deal and totally what we need (she wants) great place to shop with confidence, great job Doug (thanks Kim)
Thanks for the great customer service and helping us find the right dishwasher
We had a great experience! Our sales person was very knowledgeable of the product and went out of her way to make our shopping experience effortless. Definitely 5 Stars!⭐️⭐️⭐️⭐️⭐️
Love Dufresne Furniture in kenora. Trish Iggulden is the best. She is very knowledgeable and extremely helpful. She takes her time to help you choose just exactly what you want and need. She has a talent for interpreting what you describe and finding the exact thing you are looking for. She is a great asset to this comoany.
Great and friendly staff. Quality and professional service offered
We had very fast and friendly service. Our sales Rep was quite knowledgable and reviewed several options with us. We purchased a new mattress and foundation and we spent less than 30 minutes in the store even though it was during a busy boxing day sale
Satisfied
Purchased a 4 item appliance package, washer and dryer and a bed frame with two night tables. I had a quote send to me prior to arriving at the store and my salesperson was ready when I arrived to show me the products. Also let me know when upcoming sales where. Absolutely excellent sales rep. My purchases were made in Kenora and Heather Tod was my sales person. Definitely a five star experience.
The sales person I dealt with was very helpful. She had all of the information and was very fast when answering my questions. Thank you for your help!
Good store to shop at. Friendly good service
Heather at Dufresne in Kenora was so easy to deal with. We bought all of our kitchen appliances with no issues. Thanks!
Always a good experience
Staff are always very helpful. Sometimes quality of products could be better but I don't think that's specific to Dufresne's.
Very good service very polite service
They went above what was asked of them. Thank you Carlos and katie.
Good experience. But, as always, even with sales, Dufresne is pricey. We ordered a mattress and mattress cover as well as a washer and dryer. We like the washer and dryer and mattress but the mattress cover is terrible! We were told by the salesperson that is would be quiet and breathable. It is like sleeping on a plastic bag. It's loud, very hot, and not at all breathable. It's unfortunate because it sort of ruins the comfort of the new mattress.
Knowledgeable. Friendly. Easy thru & thru!
Great service had lots of help choosing what I needed and were right up to date with the questions I asked thumbs up
Sales person was informative and pleasant. Will not budge on prices what so ever or throw in any discounts.
A week after purchasing a leather sofa and love seat, we noticed that the leather had stretched and sagged where we sat. I called Dufresne and their service manager came to our home and said that this shouldn’t happen and he would have the leather replaced. While the love seat was gone for repairs, we started using the sofa and it stretched as well. When I called the service mgr. again, he said to call him in the spring when we return after being away for the winter. I called when we returned and he said there was nothing more he could. So I then spoke to the store manager and after much debate he stated that “all leather does that”. I strongly disagree because our last Sofa love seat was at least 10 years old and it never stretched. So then I called the Dufresne head office and they asked me to send them an email with photos, etc. which I did. That was almost two weeks ago and still NO RESPONSE. We’ve dealt with Dufresne Furniture since they opened but will think twice before doing so again.
Good customer service. Reasonable prices despite being a rural town. Free home delivery.
Kevin was great! Very knowledgeable
I’ve always had good customer service when I visit this store.
Good service and kind staff.
Great service today
We are very pleased with our purchases, customer service and delivery!
Good selection. Great service.
The person who helped me deserves to be sales manager ,she gave me excellent Prompt polite service . Thank-you Heather
Was simple ... found appliance I wanted.. emailed heather and she ordered it for me. Fast and friendly. Now I wait for arrival!!!
I was very pleased with the service and how friendly the staff were
Great place to purchase furniture and appliances and televisions etc..personal are great people and working with Ashley at Kenora Dufresne Furniture was comfortable transactions and scheduling for delivery. The Team, front desk and manager and delivery personnel was totally amazing. The staff at Kenora Dufresne are very professional and polite. The atmosphere is very welcoming and pleasant. Thank you Defrense for the great experience!!! 5 stars :)
Very well handled service, polite, and very helpfull. I highly reccomend and dont be shy. Very beautiful furniture in there ❤.
Staff was pleasant to deal with.
Verry good service
I ordered a gas barbeque and Leslie was very helpful in getting me the information to make my decision. The delivery and set up price is very fair and my old barbeque will be taken away. Overall a very good experience.
The sales lady was very knowledgeable and Pleseant Love this store Thank you
Great customer service, ordered over the phone, fast and easy.
Very friendly and helpful sales people
Was able to get a 40% couch that happened to be available in a small warehouse in Kenora delivered a week after purchase. Was happy about the 0 % financing for 12 months
Friendly, knowledgeable staff. Efficient. Always able to provide us with product(s) wanted.
I love Dufresnes the staff are very helpful and there are a lot of options for interior decor.
My shopping experience at dufresne was wonderful. All the staff was great and my purchase easy and comfortable. I love shopping there.
Staff great and answered all questions...happy with purchase
Kevin was very accomodating. Smooth transaction. I just hope they offer free delivery for at least $1000 or so worth of purchase though.
Friendly sales clerks helped me purchase a new fridge today. Thank you Dufresne's
Excellent, fast, friendly service. Great deal on a range. Includes delivery, set up and remove the old one-white glove option.
Great experience and greeted shortly after I came into the building. Helped me find what I was looking for and more. The staff member found me some really good deals and walked me through all the options from start to finish. Everything from colour preference, how many chairs I want, details about TVs and helped me add an additional amount to my financing card to get everything on my list. Even though not all tv sized were displayed, they were still displayed in a different size. I didn't get rushed out pressured. I recommend Trish at the Kenora location to help you with all your shopping needs!
Excellent service !! Trish was awesome and knew exactly what I was looking for!
We needed a new oven at the cabin and Krysta was SO great! Within about an hour of giving her measurements she’d sent me links to a couple options. 2 days later it was delivered! Great service!
I went in to just look at chairs for my living room. The salesman, Kevin was definitely not pushy and only came over when we were looking at a product to see if we needed help. With the sale on I bought a couch a chair and an ottoman. Thank you to Dufresne furniture.
Staff were friendly and knowledgeable. They didn’t push me to buy more items and helped us find lower prices and similar matching appliances as we had limited space for our sets’ matching fridge.
Kim was very helpful. Very pleased with my visit today
Customer service was outstanding, prices fair...am completely satisfied with my latest shopping experience. Thank you.
We love buying from defense we purchased our coaches ,table, chairs, and just now we purchased washer and dryer. We love it so much thank you defense we are happy and so is my family
Great service from Kevin when ordering a new dining set
Service was great! Very friendly and knowledgeable. They were patient with all my questions and explained all my options, without being too pushy!
Amazing service as always!
We wanted to use up our extended warranty credit and they found a way to make it happen. Very happy.
Looking for furniture in the middle of a lockdown while trying to shop locally...thanks for your advice and assistance on a new kids bedroom set.
This feeling will be compared to that of Christmas morning Full of wonderful boxes and presents overwhelmed with happiness and joy, the coffee and cookies left out for you know who and there's so many options you don't know where to begin luckily you have the best helpful staff/ family to Hold Your Hand and share the experience and being Surrounded by familiar faces and a loving atmosphere, And to top it all you get the perfect gift something you always wanted I will always shop at here and recommended it highly Not to mention extremely well priced and the best quality furniture and appliances
Always have what I need and always within our budget. Friendly staff and great selection at competitive pricing.
I had another great experience at Dufrense. The sales staff were helpful and friendly, and went out of their way to find the piece I was looking for. I am extremely satisfied and happy with my purchases!
Logan the store manager... and Trish the sales consultant were amazing!!! Trish was very helpful, patient and friendly. Thank You!!
I was looking for new furniture and stopped by Dufresne in Kenora Ontario. I had amazing service from Kevin. He showed me exactly what I was lookin for at the right price! Thanks again for everything!
Went in there to buy some appliances/furniture for my new house. Way to go Leslie Ellice from the Kenora store on providing amazing customer service. Thank you for everything you did for me. Leslie went above and beyond what I expected and truly gave me the best shopping experience. I was able to walk away with everything I needed with amazing prices. Would recommend her to everyone and would definitely shop there again! Thank you
I went in today to pick out a new bed and frame. Kathleen Hall (who I've only met once before) remembered who I was and helped me pick out everything perfect, in my price range. It was so fast, and easy. She was extremely knowledgable. She has the best customer service I've ever met. I would 100% recommend anyone to shop at this store. Everyone seemed very friendly and so eager to help. What a great experiance. I will be back!