The actual room was clean and what we had hoped for. Unfortunately the check-in was a bit of a nightmare. We arrived to the hotel at 2:30PM. We are told that we cannot check-in until 3PM. I queried whether any rooms were available for check-in (I found it difficult to believe that there was not a single room available at 2:30PM), and was rudely told “we have 74 rooms to clean and only 3 staff”. Okay, we will wait the 30 minutes. We wait until 3:05PM, and we are told “we are not sure if your room is clean, you can go check”. We go up the stairs to a dirty room. I have never in all of my years of staying in a hotel been told to check the status of my own hotel room. We go back downstairs, she says “you’ll have to wait”. It is 3:50 by the time the room is ready for us... these things do haopen, set-backs occur and waiting is not the end of the world - however it was truly the consistent negativity and attitude, and being sent to a dirty right room, that made the overall checkin experience negative. The facilities person (not usually a cleaner, he explained) did clean our room for us and he was very nice! It’s a week later and I still find it hard to wrap my head around the fact that we had to go check if our room was cleaned .. and when it was still dirty, we were not given another room or even apologized to. We’re very understanding people generally, but it felt like the hotel did not even want our business... I would not stay again.