Reviews of Gananoque Home Hardware Building Centre (Mall)

Dennis Lariviere

The staff are friendly and helpful. To bad your tiles are so limited.

Richard Bowlby

Large store, good selection

John Stephenson

It's a big store!

Nishant Jain

Good variety, well stocked

Betty Jo Penner

Great store!

Taylor Tye

Seriously impressed with the Gan Home Hardware’s level of service during this (absurd) lockdown period. From phone call to pick up the total time it took to get my order in hand was around 2 hrs. A serious improvement from Home Depot’s wait times. Peter, the sales rep on the phone, was INCREDIBLY helpful and personable. He took extra steps to ensure I was getting the best products for what was needed and was able to offer suggestions. Stand up guy! Not only are you supporting a local, Canadian business if shopping here, you’re supporting a great team. Keep it up, folks! Sincerely, -Someone who only writes reviews if she really feels compelled to.

Kelley Hineman

The best hardware and furniture store in eastern Ontario.

Debbie Guild

Awesome

Tim Hawkins

Great selection of hardware and tools at reasonable prices. The service staff are plentiful, friendly, and well informed.

DOUGLAS ASSELSTINE

Very friendly helpful staff.

Valerie Kelly

Excellent service. Friendly employees.

John Pedersen

Very helpful staff. Thanks again.

chad Bollen

Great store. Little pricey

Phil Furlong

Good store.good prices, friendly staff.

David Cooper

Friendly and always helpful.

Reepa Qiyuapik

Everything I need was there, loves it!

gary stacey

When I'm at the cottage, this is my go to place for Fiy!

Beth Stableford

Love this location they are so nice! Service is the best! They have everything i needed in stock . The staff are all so wonderful you need to go out to this location you wont be sorry!!!. Haven't been out for a few weeks but when things are back to normal I will be bsck. Thank you all!

DJ Hunter

Guy in the plumbing section offered to help us out then was rude. Probably won't go back.

Brett Christensen

Always have what I need

Derrick Joyce

Great place too shop

don bryson

Enjoyed my visit they follow safety measures got fast friendly service???? excellent place to shop

NaNcy Cumming

The Best experience with a delivery ever! This store has wonderful employees!

Patrick McConnell

Super helpful staff. Knowledgeable

missangiee66

The store is beautifully designed and the associates were wonderful

Lucinda Chrissley

Awesome

Terry Essex

Was there around 09:00 hrs July15 2020. I had phoned around 08:00 to talk with the plumbing dept to make sure they would have what I required to repair the drain leak on stainless steel kitchen sink. Talked with Robert discussed repair options and said I would be right in, about 45 mins from my home. Robert had everything set out and we discussed options. Super individual WELL DONE !

William Helper

Everything you need in one modern clean store, great home furnishings area !

Don Donaldson

Brutal pricing. I bought a 6" flexible conduit at this store as I was in the neighbourhood. Saw EXACTLY the same item at Home Depot in Kingston a few days later for HALF the price ($9.98 vs $17.99). Pick another store to shop for home improvement unless you are in a pinch. Another point, the cas line-up was also brutal.

Sandy Whittley

This is the best hardware ever. Being single, I try to fix everything myself. I will bring in parts or pictures for help and the staff can tell me what I need and how to do it. We always have humorous conversation. Likewise in the yard, staff are fast, efficient and pleasant.

Tony Mullan

Fantastic store for the DIY'er. Lots of stuff to shop for. Lumber yard has great service and do custom cuts. Not much in the way of automotive products, because they specialize in hardware and Gan is brimming with auto parts stores. Good Stihl Chainsaw & parts section.

Joelene

Knowledgeable and friendly staff. Received a lot of good advice for various projects I was working on.

mike cowan

Curbside pick only currently. Quick and easy. I've shopped inside this store many times. Staff is awesome, friendly and extremely helpful. I can always find what I need here. My preferred hardware store when in the area.

Kevin Lackie

Great place to shop. Very helpful staff and usually have everything I need.

Porkleaker

Best Home Hardware around! Incredibly helpful staff, anything you could possibly want/need and ultra clean. Really makes Gananoque a place to visit :)

AD DA

Sunday October 20th at 10:15am the “Greater” a young girl with straight long hair gave two of the guys I was with a scratch and save and didn’t give me one. We laughed and said I was rejected. She knew because it was obvious. Honestly, it wasn’t nice of her and she knew what she did because she looked right at us the whole time. It made me feel bad quite frankly. It would be really good if you could teach your employees to be fair and nice. The cashier at the front wasn’t much better telling us that we were lucky she was nice because she didn’t want to use the scratch and save since we had already scratched it. Maybe talk to the girl at the front and teach her to #1 give scratch and saves out to everyone and don’t be a so mean :( ... #2 talk to customer and tell them the “rules” so that we don’t scratch before we should. Really bad experience all in all.

Char Nickles

I will drive from Kingston to give them my business. Super friendly and helpful staff. Great selection of the usual in a hardware shop, but fabulous extras like seasonal area and special gifts & furniture. Keep up the good work!

Cindy Marcuz-Adams

The service desk gang are fabulous as always

PoemeArtFashionMtl

Shockingly disrespectful disregard for customer care. Waited over 30 minutes in line on 30 degree heat to process my already placed order. Only to be told to pay and then go to another door and wait again only to receive my goods( which i had already paid for ) and find out they were filthy and broken.

Willy

The cleanest HH I've ever been too! Wow! Great job Gananoque, ON

Wayne Cassell

Great store and great staff...

Penny Stewart

Good hardware store helpful knowledgeable staff lots of selection .

Mr. C.

While the store staff were exceptional in dealing with my complaint and return, i cannot, in good faith, continue to conduct business with Home Hardware as long as they in a contract with Appliance Repair Mechanics Plus in Gananoque ON.

Maxwell Hounsell

Found a nice set of Deck Furniture and some odds and ends to purchase. Carl was great for assisting me with the extra stuff I needed to take throughout the store and help with loading at the storage door.

Dan Beauchamp

Fast service but lo mein overcooked and mushy with very little chicken or veg. Gen pso tasteless chicken psu.guy was a.joke a hunk of breaded chicken no.sauce or veg etc. Just a big chicken ball. old win ton soup noodles in pieces tasteless. Old freezer burned egg rills just hunk of cabbage in middle had three threw two and a half out....worst chinese food ever!!!

B Great (Bella)

Nice place great staff . Keep up the great work

Sheryl Lavery

Clean. Friendly. Lots of offers to direct us to what we were looking for; even some suggestions to help with our project!

Laura Reyes

I would like to acknowledge Gananoque Home Hardware. They went above and beyond to help us out with an appliance issue Saturday July 31. Within 2 hours they had delivered a new appliance urgently needed. Thats what you get when you shop in your own small community!!! Much appreciated.

Cindy Marcuz

The service counter guys/gals and back room guys are great!

Brian McDonald

Staff is always helpful, great selection

Deanna Jackson

I had no idea Home Hardware sold furniture! Nice stuff too!

Terry Mallory

I always check out hardware stores when I go around. This one has a variety of different items. Fast check-out, which might have been because it was close to closing time.

Theo Graham

Great people. Great selection. All around awesome place.

Steve Faunch

Great staff always there to help if needed.

Thomas Hopkins

Awesome staff and a friendly atmosphere! They're truly the "helpful folks"!

Stephanie Abma

Better selection that Canadian tire for sure !!! I can spend a while in here though looking at everything witch I like cause this town has nothing else to do

Allan Hamilton

Very helpful & well stocked store.

David Warren

When there to get a umbrella for our deck. The one I wanted was on sale. Believe it or not. This is a small town, and it seems that most stores only carry a couple of the sale items that are on sale. But home Hardware has good sales on

Randy Parker

I've been trying to shop local however this store needs to improve its ability to move people through the cash registers more efficiently. I have read the rest of the reviews and for the most part I agree. The other place that needs Improvement is it has filthy washrooms and when I approach the manager about it he informed me proudly that they clean them three times a week. I was not impressed at the value he puts on his customers health. It's a hardware store show off your ability to keep it clean with the wonderful products you stock on your shelves. dried feces on the wall is unacceptable. And that was the third time I had complained about the bathrooms once they were so bad they were unusable.

Joe Jansen

Excellent selection and service

Nevin Williams

Friendly staff and large selection

Anthony Hale

Love working here. Staff and customers are great to work with.

Rob McLellan

Excellent store with a lot of options to choose from, furniture to shop for. Great selection of tools and parts

John Loewen

Thank you for helping me today. While I only was there for a lid I got a couple more items.

Tim Archibald

Barry stepped up and helped me greatly with a Uhaul rental. Uhaul had messed up my order and told me I could pick it up and drop it off in Kingston. I got an email saying the trailer was in Gan. I went to Gan to get the trailer and Barry called Uhaul and spoke up for me and got them to waive the one way fee so I could just drop it off in Kingston. I had my 15 month old daughter with me and Barry sped the process up to help me get out quickly. He has a great personality and is a GREAT asset to your team! Thanks, Barry.

Nicolaas deWit

...Very nice store excellent selection...and YES furniture too...and nice stuff

Carol Tait

I love going to this store. They gave everything I need and more. The staff are all so nice and helpful to deal with.

Brad Millar

Always have what I need and they know there stuff

Al Parker

High store, good prices

Mike Bono

Nice store, good service.

Chris Ubdegrove

Its a great place to shop for any home improvements ....excellent array of choices,and a knowledgable staff to help find exactly what your looking for at a very competative price! Smalltown service with big city savings!

Kedar Warriner

Great selection and friendly staff

kyle brown

Big store. Great selection and the Nicest staff!

Jaya Gunawan

Very good costumer service. Very helpful and gentle.

Darlene Burwood

Great floor staff, very helpful????

Brayden Mueller

Staff are always knowledgeable which is why I stopped going to Rona or Lowe's. Somehow, seemingly impossible as it is, they have staff who actually know more than just what shelf something is on. I have even preferred this store to Home Depot and have found that I always find what I need here and people that will talk me out of buying materials I won't need. Excellent service.

Johanna Stam

Great service...large selection

Brian Huskinson

Always got what's the needs.

paul snyder

1 of 2 staff helpful large, store many expected items missing

Kate Hart

Fabulous customer service, great selection. My favorite store for all my home improvement products.

Wendy Maillet

Really great staff here. Always helpful and friendly and easy to find!

Donna Voss

Great store! It has everything you need. Good prices and friendly knowledgable staff. I would recommend Gananoque Home Hardware for all your shopping needs.

G Wendt

Great staff and great service

MapleCreepy

Great spot, friendly staff. The drive through lumber pickup area is fantastic.

michael rousseau

Biggest Home Hardware!

Troy Gillard

Great store for lumber. Guys are friendly, great selection and straight lumber not all bent and warped. Will definitely continue to use this place for our deck and fence builds

Wiltse Creek Equestrian

Lovely store with wide selection good quality products. can always find what I need for my project's and love that it's family owned ❤

Anthony Slack

Very nice staff. Well stocked.

John Hamilton

Good selection . And flyer prices are good

Darryl Mabee

Excellent advice, for paint and hair colours! :D

Richard Brousseau

Exceptional friendly and professional service. Always courteous and helpful. Everyone greets you with a smile and willingness to help.

Darlene Balcom

Very helpful staff. Friendly service.

garry dwyer

Everything thing you will ever need and the staff is friendly

T A

Except for the anti-masker anti-vax person in line it was a great experience

Anne/Lilianne Quarterman

My favorite store! We do not live in the area but it is just off the 401 so easy to get off, go in, get back on the highway! Always great service! Beautiful store!

Dave Brown

Large inventory

Wendy Evans

Great customer service in garden center!

Doug Carey

Wide selection of everything

G0R0N Link

The manager gave us a hard time with returning flooring they said we could return whatever was unused. This is the 2nd reno project where we bought flooring at this store, and we spent over $2k This go around. They go back on their word! To boot, the manager started raising his voice at us and just walked away!! This is the last time we buy anything at this store.

Sarah Lampson

This is one of the best stores of any type I have ever been in. The customer service is excellent. Many knowledgeable staff take you right to what you are seeking. Unlike most stores this is well staffed, you never waste time seeking help or chasing down a team member. It is truly a pleasure to shop here.

Heidi Hindhaugh

This place has the friendliest most helpful people working here. The store is clean and so well organized Just go to even have a browse as their furniture is gorgeous

Ted Sisson

Great friendly place to shop, and know how.

Joannie Karschau

We ordered a refrigerator with short notice for delivery as my father in laws broke and he needed one right away. We ordered it in the morning and it was delivered almost immediately. Now that is incredible customer service we wouldn’t go anywhere else

milly nataway-harvey

Excellent service

Liz Thompson

Covid arrows were confusing, friendly staff

Jane Dickson

Great store, everyone is always so willing to help. I was in there today looking for something very specific, a young man named Zach didn't have the specific piece i was looking for. He took my name and number, called me back to say he couldn't source it through his suppliers but he went one step further he researched where I could get what I need. Great customer service Zach, more businesses need people like you. Thank you for going the extra mile.

SharonMK

Amazing store! Staff are so helpful and friendly.

robin ball-grant

Love shopping here they have some different things then kingston and nappanee does

kirk romany

Has everything i need

Ryan Wrigglesworth

The biggest and best home hardware! Awesome staff!

Doug Flewelling

Very nice place and great service.Nice young man carried and put portable air conditioner in my car.ty

Michael Lamb

Curbside pick-up only. The service was quick and friendly.

Janis St John

Helpful friendly and the most beautiful home hardware l have ever been in .

Graeme Mitchell

Nicest Home Hardware anywhere! Their furniture is awesome

angela green

Very pleasant staff and very helpful

Holly Mccully

Beautiful work by the Carving Kings. Come check it. Today is the last day

Jedcin

Great assortment of products and great service. It's a lot more than another hardware store. Will definitely go back.

Christine Cook

Home hardware in Gananoque is a great place. They have everything and their service desk is staffed with experienced people very well equipped to help answer questions, recommend the right products and service your needs.

Mark da Silva

Great selection of items

Larry Maillet

Very good staff friendly good prices locally I wouldn't go any where else and it's worth a drive as well

Marguerite Bertrand

Great customer service. Very clean store.

Jay williams

One of the best Home Hardware.

Marnie Ross

We felt very safe and valued as a customer.

Henry Morton

Nothing special here. Staff could be more knowledgeable in the items the store is selling. Also limited chimney selection.

Bill M

Can be expensive

Kristie Potts

Beautiful store. So much selection. Merchandising is beautiful.

dave robertson

Great selection, knowledgeable and friendly staff

David Bardwell

Great staff.

Terry Lappan

Great they had everything for my Chainsaws

Elizabeth Byford

One of my most favorite places to shop.

maureen cooper

Live this store. Great staff and lots of unique items. Keep up the great work ????

Paul Guthrie

Great helpful staff! Always has everything you need and more!

Dianne Mallory

I love this store. So much to take in. Didn't buy anything today as we just dropped in to see new products. Clean and great employees no pressure

Gary Kennedy

A bit limited in selection but a great store with great staff.

Michael Eyre

Great place serving the community for all building needs. Excellent curbside pickup at the height of the pandemic. Great selection for small town. The staff at check out could be much more friendlier though

Jayaiche Mushmouth

Hanna's Meat Pies are finally available for purchase. Handmade all butter pastry what else can you ask for.

Ron Shaw

Super nice people, easy to find stuff plus Canadian made furniture.

Mark Hammond

They never get anything straight costs me money when they screw up. They don't seem to care so I don't buy anything there less I absolutely have to

Dave Kerr

Good store. It has excellent selection, pretty good staff. Furniture section is full of beautiful stuff.

Tony B

Very convenient layout, helpful staff good place to shop

Steve Hurst

Pleasant and easy to find what you need

Dave Walker

It's well stocked and very well kept. We spent most of our visit in the furniture department and saw a lot of nice merchandise.

Peter Rogers

Staff always happy to help

Patrick Gallagher

Best store in Gananoque!

420gotbounce casting

Great staff

Mumma Holmes

Always friendly and helpful

James Fish

Agree

Manon Vermette

This is the best store ever. Everyone is sincerely trying to help you and they do 99% of the time. You don’t have to walk miles to get around the store and they have enough choice to make the stop worth while. Lots of Canadian made products to. Overall great place.

Nancy Burt

Great shopping spot. Hardware needs, gifts , furniture, paint, Lighting etc

Tammy & Bill Murray

We went to their furniture store which had wonderful furniture...not at all what I expected. Highly recommend. Service was also great

S H

Always new furniture to look at.

John McDermid

Amazing selection. Great staff!!

Jim Waters

Very helpful staff

Ted Doleman

Big store with lots of goods in stock. Staff were quick to help and I was able to quickly get what I had on my list. The one way aisles are o good idea with the pandemic but is quite elaborate.

Chad Clark

Great staff.

trevor byrne

Never a bad service experience. Great staff and always cheerful and helpful. Good selection and usually in and out quickly. Excellent Stihl sales and service desk in-store.

mike sabourin

Wonderful

Cynthia Bolton

My favourite hardware store.

John Parish

Excellent job in assisting customers with curb side. Only hardware type store in the Gananoque area that you can phone in your order and it is promptly got ready for you for pickup and staff takes the time to assist you. Well done and you have my business as first choice to shop at.

Ron Stembridge

Very nice experience

Murray Latham

Great place to shop, has everything you would find in a hardware store plus furniture and more

lori fletcher

Always got what you want

Judd Bailey

Friendly staff and helpful when asked questions

Mario DiGiosia

Very helpful staff

Glen George

Good product selection -excellent service and staff. -good hours

nobodygetsleftbehind

Always treated well when I go there and enjoy the "vibe" at Gan Home hardware much more than the "other" option in town, where everyone seem to hate working there. Special shout out to the tiny blonde paint lady, who always make things easy and leaves you with a smile.

Zach Colford

Great place!

Graham Emery

Great staff

Iara Lessa

Excellent support and advice re plumbing

Donna Stratton

Great store

Marylou Webb

Very friendly staff

Doug Davison

Too bad I can't give zero stars. Not happy with Home Hardware at the moment. Went to return a drill, that was purchased yesterday, so I could purchase a larger one. Had the new one plugged in once, and realized it wasn't big enough. Because it was used once, it can't be returned. Promptly went to Canadian Tire to purchase the larger drill, instead of buying another at Home Hardware, and will not be spending another penny at any Home Hardware.

Debbie Steacy

Great customer service.

Kevin Touchbourne

Here is a place where you will find absolutely everything you need. You know how sometimes you say let's go to Walmart because they have everything? Well this is the "Walmart" of Gananoque! They have all the basics you would expect at a hardware store, along with so much more... Furniture , home decor, very unique seasonal items etc. Since they're individually owned you can find showcased products from local entrepreneurs that are specific to Gananoque & 1000 Islands. As soon as you walk through the door the staff are very friendly and helpful. Highly recommend!

Ken Arndt

Nice big store. Free coffee Good location near 401

Norm Simpson

Friendly courteous staff. Great variety of stock. Tina in Home Furnishings is especially helpful and friendly.

Dennis Tompkins

Other than a 20 min wait in line ,staff was very pleasant. I will be back.

Janet Edwards

Was very helpful when I went to pick up a parcel from Purolater

R P

The staff is quite helpful and you should be able to find what you are looking for.

Heather Tryon

Wonderful as always! Staff are constantly courteous and HELPFUL! ????

Larry MacTavish

Great store for a small community fast efficient staff with lots of knowledge of their products

Al Clarke

Staff very friendly and accommodating. Have the majority of things in stock. Good parking and a clean store.

Alan Michaud

Great place to shop! Good prices and excellent service.

Jody Robinson

I LOVE this place. Staff are awesome and they always have lots of cool stuff that I don't see at other hardware stores and I really like walking through the furniture store

Nancy Brunk

Very nice store.

Andre “Dredre” Parks

Love the helpful staff in all departments. Not one department has an employee that pretend to know something cause they all know everything!! Very clean store and very knowledgeable staff.

toe n

Friendly staff. Good selection of materials