Reviews of Chuck's Roadhouse Bar & Grill (Mall)

Mark Vanee

food has been amazing everytime, Mimi is the best server anyone could ask for

Irshaad Nizrudin

Friendly environment but can do with a few more seafood options

Jennifer Leclerc

I have been wanting to try this place for a while, even more so waiting for the welland location to open so, we went to the one in fort erie. Service was good, waitress was comical with my son. We all enjoyed our meal. We had deep fried pickles that were tasty. Steak was cooked to perfection, burger was good and so were the ribs and chicken wings. Only complaint really were fries could have been cooked a tad longer. Otherwise will definitely be back!

Andrew Barnhardt

Always good food & service

Bree O

Great place to get food on a date or with the family. We sat on the patio and enjoyed our time in the sun with an excellent server and tasty food. Really hope to enjoy indoor dining at another time when we can.

Amanda Nothanks

The food isn't anything special, you get what you get with Chuck's but the service here went above and beyond and for that I'm grateful. I put in a take out order and got a call back that something went wrong. They fixed the problem with smiles and understanding which is exactly what my famished family needed. Thanks Chuck's, I'll be back.

Jennifer Hardy

Slow with the services Ran out of soft drink syrup, extremely slow to replace No 2 bite check Music very loud Severed Belgian moon in a Richards pint glass Ran out of ribs No lemon in the ice tea Inconsistent with their ice Not a proper pint glass Poor choice of tv Poor vegetarian options Not told about features drink, or food 3 empty taps, concerns me for what kind of relationship they have with they’re reps, and local breweries Servers don’t know what sauces they carry, asked for mild and got a bbq sauce Server didn’t introduce herself, didn’t find out her name until I looked at the receipt Ordered an item without protein, still paid full price

Joey Lieder

The chef Johnny Bell makes sure our food is always on point ... Makes a great atmosphere when he checks up to see if our steaks are to our liking ... if you're in fort Erie I'd stop by the roadhouse ????

Matthew Ball

Love this place but they’ve completely closed due to the lockdown! Please open for takeout!!

Nicole Crawford

Love the French onion soup but the garlic bread has been disappointing the past couple of times

Nikki M

The service was absolutely incredible! Our app came out in just a few minutes and our entrees were shortly behind. Our server was ON THE BALL with drinks and making sure we were happy. The staff were all so kind to our son as well. The first time I ate here about 4 years ago I was honestly disappointed but after tonight I'm truly excited excited come back again soon. We had the spinach artichoke dip, surf and turf meal and buffalo chicken fingers- highly recommend!!

Jor dan L

everything was great, service was fast service although the server messed to one of the entrees it was want a big deal! happy to return

ED MUELLER

Good food cold beer what else is there

Craig Severy

I was here for supper and I was shocked to see them put an honest to goodness fee on my bill. They just recently added it so that'll keep me away for years. It was a good dinner but to be surprised by a fee. I won't be back till 2028.

Doug Gullett

Good price, good food, good service. Also a pretty decent place to go if you want to watch a game.

John H Lake

We had a good time. Food was great! Beer was cold.

MURGA CONSTRUCTION

Good service and an excellent place to bring the crew after a hard day of work and Jon Bell is the best bartender in fort erie.

Hailey Cosby

Amazing surf and turf! ???? Fillet mignon a little expensive but so worth it!

Vindhya Nasir

Great restaurant to go to with your family and friends. Amazing food and services. Staff was extremely knowledgeable and make great recommendations. I have to say, I enjoyed every single bite of the meal here. The atmosphere here is really cool.

Major Nilla

We went on a Wednesday when their ribs are $12 for a full rack. Yes $12! They are tasty for the price. They also have half price appetizers after 9pm. Great place to go for pub food, watch a game , or meet up with friends. Bathrooms are clean but feel like you are in the basement of a nightclub.

Colin Finkle

Great food, great value. But the kitchen staff did get multiple aspects of our order wrong. They were quick to apologize and offer a solution, but we were too hungry to wait.

Mario Henry

Slow service but good food. They were short handed that day. Prices are great.

Judie Tremblett

Great food great prices great staff ????

MR Mike B

My wife had the burger it was ok. I had the Montreal smoked meat sandwich. I was surprised it was not toasted till I discovered the the toasted side was on the inside of the sandwich. It was very dry and I did not finish it. I upgraded to onion rings which were few and mushy. As always the soda drinks always taste off but that's been a problem at most restaurants. The only good thing about the place is the price. also the motorcycle at the door looks like it was rode the same day and parked there. its covered in dirt and grease. if anybody reads this at chucks I would be happy to come back and clean it for free.

Jay Haywood

Dine in, DON'T take out! One good experience dining in and two bad ones for take out. The good: Food is cheaper than most places and is pretty tasty Two bad experiences: Had ordered a meal and came 5 min after it was supposed to be ready. They said it was gonna come out soon. We waited 30 to 40 minutes so clearly they didn't make it. All they had to do was be honest or throw something extra in for the inconvenience. They completely ignored the situation or sincerely apologize for the situation. I ordered two items. One was a salad no tomatoes and it came with tomatoes and the other order was wings and tenders that I asked to be in bbq sauce rather than Buffalo and to my surprise came with no sauce at all. Very disappointing restaurant when it comes to take out and customer service

Gina Diaz

This is my fourth time since I move to Fort Erie the services is incredible the food is excellent the services #+1 ask for Tara professional waitress

Nicole George

Last few times we have gone the service has been so slow. Tonight we waited 15mins for our drinks alone.. food came out relatively fast but our waitress kept going MIA. Pretty sure one of the cooks brought our food out for us. I ordered the Roast Beef meal and my beef was so tough I couldn't even eat it and the potatoes tasted like boxed potatoes. When our waitress finally came back out we asked for waters and again.. took forever. Then we asked for the bill and after 15 mins she came back over with the bill and as we were trying to pay with the machine she said she'd be right back.. and never came back so we finished paying and left. (I should also add it was not that busy in there.) Was not a good experience at all and probably won't be going back anytime soon.

David Meneses

The only pro I have is that the food is pretty good (ribs and wings combo was my order), but I couldn't enjoy my time there, since there are so many flies where we were sitting, plus there's no air conditioning, so I was sweating in there, and no curtains to block the sun from hitting us. So pretty much, the food was good, but those three things I mentioned, killed the enjoyment, and left me and the group disgusted.

John F. Kennedy

Awesome value! Great service! Phenomenal food. Thanks Mimi!

David Villanueva

Had takeout tonight from the Fort Erie location. Very good experience. Steak doesn't lend itself well to takeout because it doesn't stay hot for long but ours was fine. Only reason it's 4, and not 5 stars, is because steaks were a tad overdone and the corn on the cob wasn't great. Overall, really good value for the dollar though.

Rehanna Bachan

Very Poor Customer Service! I placed an order for takeout for a family BBQ meal and when received I did not get one of the items but got a substitute instead that I was not informed of nor do not eat. When I called back the waitress was very rude and had a really bad, sarcastic attitude. Never ordering from them again!

creativemind26 los

Staff is all over the place, lobster taste like it came out of a dirty tank full of feces, steak was 3/10, ordered mashed potatoes terrible must of been from the night before. Improvements needed at this location asap.

Karen lavallee

OIR GIRL NIKKI IS THE BOMB ???? MAKES THE BEST COSMOS GREAT PERSONALITY. GREAT SERVICE ????

Big Heart Racing Stables

This is my regular evening hang out joint! Cheap beer and good value menu… Bonus: The apps every evening are half price after 9 o’clock… Great staff and very friendly… and like the theme of Cheers says: people wanna go where everybody knows your name!

Carol Nicks

George and l often visit CHUCKS, We find the food wonderful, service is perfectly fine, food is delicious We will dine there soon as it is open again.

Ronald Ryckman

Requested RARE steak ...got well done...server was excellent and returned to kitchen. Second steak was rare ...great but I had cold 1/2 eaten baked potato to enjoy with it instead of a fresh hot potato which would cost maybe 50 cents and would have appeased any customer.

Stephen Smith

Stay Clear, prices not as advertised. They advertise $4 drafts and charge more

Mark Andrew

I'm a regular here, my actual name is mark vanee not mark Andrew haha. all the staff are always so friendly. this is like my little home away from home, prices are unbeatable too by the way

Blake Devine

The waitress ruined the experience for us completely. I do not know if this location is understaffed or if they just do not care enough but we waited extremely long for each process of the restaurant experience (Ordering food, waiting on food, waiting for assistance, and waiting for the bill) I can see other tables around me thinking the exact same thing. Not only that but no apologies for the wait or messing up our order (coke was flat and no guacamole with our nachos) Just wish they can improve since we live so close.

patrick lamothe

Never a disappointment.great food , reasonable prices

Tom Sorgenfrei

Poor service. Waited 10 minutes to be seated while the waitresses where chatting behind the bar . There were only people at 2 other tables.

joshua salandra

it was food the food is good and the patio is amazing injoyed my time there

Shelley Morey

Food was good. Long wait for food. Good drinks. Average.

Debbie B

If I could give this location a 0 I would. Thank goodness it's not the first time I've been to Chucks because it if was I would never go back. First and foremost was our service. I have no idea what ticked off our server she only had 4 table to take care of but at one point we asked about our drink order and her reply was "I haven't put it in yet I will do it went I get time". The rest of the service was just as bad. Sorry to say this person should not be waiting tables.

Bob Lund

We got there and there was only 2 servers there. Took awhile to get a drink order and then when we finallt got our food order in, not one of us was happy with our meal. 8 were at the table...fries were cold and not fully cooked, ceaser salad was wilty and warm, steak was not good a 5 out of 10. Asked for loaded baked potatoe and got fries. Not a good experience at all.. we were frequent customers. Disappointed

Kayla Brady

Completely following covid protocols (for those who care) Had a delicious meal! (As usual) Everybody was friendly and very happy to see us.

Lucas Villa

Unfortunately couldn't give this restaurant 0 star, the food was really bad no taste at all both my kids and wife ended in the washroom with stomach pains. For the price we paid I regret it so much deffinetly won't be going to pick up food ever again, ON the other hand I was greeted very nice the bartender was very nice but the food omg I have been to other chuck's before and we always loved the food don't know what happened to this one.

Bill Atkinson

This was by far the worst restaurant I've ever had of in my life and my 38 years of experience in life I've never had such bad food a food and staff while the blog girl anyway the Brown Arab ride and really talk to you but absolutely horrible I do not recommend this place to anybody and I will never eat here again

Valerie Smith

Decent food. The cats juice was really good. Prices ate amazing. A good place to hang with friends. Nothing fancy.

John Tweedy

Great food as always though the service today was below standard

Doug East

Patio open Bought takeout. Steak was good.

Francene Clarke

Awesome customer service. Started out a bit iffy but all's well that ends well. Chef however needs to know the difference between well done and inedible steak.

Hilary Hale

It wasnt great and we probably will not go back. Service was super slow and distant. She seemed to only even show interest in helping us when it was time to pay the bill. Some of the food came out cold. Ribs were tough. We had tried this place before and it was the same but I figured it was an off night and wanted to give it another chance. Turns out it's the norm. I'll be spending my money at locally owned establishments that seem to care more about the quality of their food and serving staff.

papas bunch

Beer was good not super clean but the 1 wairess sweet food served at different times, we were in a group so some got fed after others were done

Meg Holditch

Good service except got tomatoes on something we did not want them on

Sheila Huey

Loved the service and reasonable prices. The 3% everyone seems to have issue with is clearly explained on the menu. It added a total of 1.03 to my bill. That was with the surf and turf, a sandwich and drinks. Not an issue as I was able to read and do math. Overall a very good experience.

Pina Wunder

Great food , customers and employees.

Donald Rossiter

My medium rare New York striploin was dessicated shoe leather at one end and medium well at the other. The wait staff was so sweet that I gave her a big tip anyway.

Brii Vanderlee

Food was really mediocre compared to the other Chuck's locations and the service was not good. Was told to sit wherever we wanted. Passed over a dirty table and received a snarky comment from one of the waitresses because we didn't sit in her section. Just overall doesn't meet the expectations that the other locations set.

Charity Taylor

Great service food was good lobster was a tad on dry side only reason for the the one star off. Loved the bread steak etc

Shawn Davis

Great staff. Worked hard to fix my order when is was made wrong.

leyla zarrion

Very poor customer service! We were waiting to be seated , the server came told us to stand behind the gate in such rude tone, she almost pushed us backwards! ( no respect for personal distance) and told us “you should be standing behind the gate as the sign already says” in a sarcastic and harsh tone. We just left after that encounter!

James Leveille

I've the food always great service

Brian Smith

Ordered a bunch of different things and were very pleased with the quality of food and very friendly service and environment!!! Would definitely come back

Justin Nickerson

I am shocked, awful experience me and my family just ate here. We ordered takeout and once we got home we were so disappointed by what we saw. We ordered the spinach and artichoke dip and when we opened it, there was only about a table spoon of dip. A 10 OZ steak cooked to well done when we asked for it medium rare. Our grilled chicken sandwitch, the chicken was burnt. Very disappointing meal. Left us saying probably wont be back!!!

Keith Lounsbury

On Sunday, our dear friends treated us to dinner at Chuck's in Fort Erie.. We had a great time. It was very busy so patience was called for but it was worth it. My wife ordered the New York steak that was served with fries and a side of baked beans. Excellent!! My wife says it was the best steak she has ever had.. My ribs were excellent and the side of baked beans tasted like more. Our friends' wife ordered the salmon and it was great.. Our server was always on the run but he got the job done. A great place to visit. We'll be making the trip back to Fort Erie just to visit Chuck's Roadhouse again.

Robert Rogers

Great appetizers and entrees. Steak was tender, chicken BBQ had a very good taste.

Sandy Churney

Food was good and the service was excellent!!

Ghokshe Vikas

Amazing food the steak was cooked to the perfection. Pocket friendly place. Will visit this place again.