Reviews of West49 (Mall)

TerrY GalwaY

Awesome store friendly staff great prices

Marc

Small selection for the size of the store, was better about a year ago

Enam Pobee

Good clothes for teens

Spunky Spirit

Best deals around on kids/adult brand name clothing .Eduardo and manager are exceptionally nice humans love this place

Kat Patricia

Went to West 49 for the first time in years to do some Christmas shopping this morning. The associates were super nice, and trendy. Lots of good sales on, especially with Christmas so close.

Lucas O'Dell

People are nice but it isn't a skate shop anymore and it is sad.

Nicolás Hernández Domínguez

This shop has great supplies and wonderful employees. Eduardo is one of the employees and he speaks Spanish and I do too so it was easier to have a conversation with him. He is funny and helpful. We had a great time shopping there. Thanks Eduardo.

jesse davis

Not bad

DONKEH

Skeets hang out here

Misty Potzkai

Great staff and excellent customer service

Kelly Rowlett

One of the store clerks has a strong disdain for apple juice

char m

Often overpriced for the product, but they are definitely cheaper than buying brand name items at board shops and pseudio, especially when you get a sale

Kendra I.

Helpful but didnt have what i needed

Tobi two

The best for skateboards

INFAMOUS_NIGHTMARE Account

Sweet deals

Eric Trudel

Got some sick socks

Space Drift

Quality, fun & stylish and brand name clothing! Some brands May shrink so you may want to ask before you buy and buy a size up!! Great prices !! Located in the Avalon Mall!

Nakita Wells

No female clothing

Ev Wheeler

Great sales

JennyLou Burt

Good deals

Dat Chrome Kid

Great deals

Sushistew

Great sales

Ifeyinwa Ateiza-Maji

Best customer service

Nicole Paradis

Not much left in the store. Sons favorite spot. The staff is always Friendly.

Tom H

Helpful staff

John Murphy

Bad return policy . But not bad deal.

Tyrone Wheeler

Poor customer service.

Tecnofanático de Arduino

(Translated) Horrible, the clerk stole $ 10 of change from me. (Original) Horrible, la dependiente me robó 10 dólares del cambio.

Jason Vaters

The staff are a great help with any scooter related questions. They certainly went out of their way to make my son pick a scooter that he was very happy with.

Jody Ignace

Not bad

mark hickey

(Translated) Bleh (Original) Bleh

stoopid kid

Nice clothes the scooters are alot of money but worth it

christian handrigan

Stopped in to pick up a jacket on our way out of town and arrived shortly before the posted 9:30am opening. At 9:50am we left because the store was still not open while the surrounding stores were open for business. The clerk the day before even mentioned the opening time and we planned around that. Disappointed.

Auntie Denise

Some good deals. My teen boys like their clothes. Friendly helpful staff. No problem exchanges; but no refunds...store credit only.

Docwooter

This store used to be a lot better managed, they're trying too hard with keeping up with mini phases and weird brands instead of trying to keep up with teens. Bring back Element Jean's!

ÁNGEL SERRANO CEREIJO

The best store on all Nanaimo, amazing discounts and amazing quality on the cloths. Eduardo the manager made a really good job helping us. I will come back for sure!

Rebecca Calvert

Always a fantastic experience ????

zxn

Very good customer service a tiny bit overpriced but it is great that they have sales almost all the time great store

K Mack

I understand it was close to closing time, her coworkers were very friendly and helpful. Her on the other hand was the complete opposite. I wanted 1 item, and I needed to try it on before buying. I live 2 1/2 hours away from the mall, so bringing it in for exchange would be diffacult. I asked her if I could try on the sweater before buying, she snapped at me yes. So I went to the back, slipped it on and it fit so I Get to the front to pay, she rushed me, and was again very snappy. Right when it was time to pull out the debit card I realized my friend still had my debit card!! I was just as upset as the lady, but for her to glare at me and sigh. I asked can I run and get my card, she replied and said angrily YOU HAVE ONE MINUTE. Nope. I just left the store. She was the only one who was impatient and mean and out of the other 2 workers. Rude. I wasn't taking my time, I was rushing because I felt rushed. I wish I got her name, she had an accent, and dark curly hair. Maybe she had a bad day, either way It was uncalled for.

Connie Braye

Great deals! My son loves the clothes.

Frank Linegar

It my favorite place to shop

James Sullivan

If it can give it no star i would trying to call the store for 1 hour and no answer and the pick up and hang up y have phones if you don't wanna pick up

Denise Alcock

Great product

Danielle Gardiner

Walked around didn't see any product catch my eye. Maybe more for pre teen and teens

Jeff Johnstone

Very poor customer service. We even tried contacting them in regards to a poor experience... they couldn't be bothered to respond.

Sharon White

Great selection and very nice service

Kalebe Simms

Great clothes

Jocelyn Russell

Great place to shop

Tammy Warren

Excellent customer service

Christine Wheeler

UPDATE: Too bad I cannot give a zero. No response to review, no response to email, no response to phone call, and no response to FB Messenger. This company really does NOT care about their customer's experiences! They’d rather stick to “Company Policy” and accuse me of being a crook than honor a sale price on an item that was purchased three days prior. Doesn’t matter if I have proof of purchase and the manager remembers selling it to my mom. Because the item was an hour away on my kid I couldn’t get my $20 store credit. Was told I could have found the receipt anywhere and could be going store to store to get that $20 credit in all the West 49 stores. Might make sense if your stores were only a few minutes apart. But figure out the gas and time to get to the next store (2+ hours) and explain how that makes sense. You just lost a customer with three kids. And all these kids have friends with parents who will hear about this. I hope my negative customer experience was worth keeping your $20 store credit. Way to go West 49 for sticking to company policy.

Cameron Shea (Cameron Shea)

Best

Michael Dalley

Almost everything my kids are about in one store, what more could you ask for.

Ocanadakiter

What happened to west 49 ? I remember going to the one at Mayfair mall .They actually had a skate wall skate videos playing and a good selection. Now it's zooyork everything and only complete skateboards. I walked out immediately and went to another store. These corporations destroyed island riders and now don't have much to choose from. Sad......

JAVIER VALDES

Eduardo is a really good person, he likes to talk with his clients and help them. A nice and really cheap shop. The best place of the mall and nice workers.

Marsh and Son Jewellers

Fabulous customer service from the Tyson who manages the store. Found the perfect skate board for my grandson. Thank you!!

Danielle Fraser-Biscoe

Staff are not efficient or helpful. Could not get assistance for my son with his back to school shopping and ended up leaving with out purchasing anything.

Ed Ryan

Great sale prices !

Mitch Snow

Unfortunate that they dont carry Vans sneakers anymore. But they still have great sales.

Marcus

Very disappointed, West 49 “ The skateboard store” maybe back in the 90’s! They don’t even carry grip tape, bearings or sell boards separate anymore. All their advertising for different brands and only carry 3 brands now that are sub par quality, I guess profit margins said cloths in a skate shop are more important than actual skate board equipment. what a joke.

Michael Harvath

My Son and I were at the west 49 in Nanaimo today. The guys here (staff) were awesome very helpful ???? really good experience. Would recommend shopping here to anyone!! Made my son super happy thanks it's appreciated

Susan Johnson

Awesome , friendly helpful staff, store is neat and tidy

curtis Swan

Dope

Dave Pedersen

Killer sales

Marg Olsen

Did not shop here

Dave Piperno

Super helpful for trying to help you find what your looking for

Jan Wilson

Awesome.

Ronnie Morey

Good deals!

Peter Clark

Great kids clothes.

Stanley Chapman

Want in too look around nice people were very helpful

Dagny Pollitt

Excellent sales...very friendly staff

Susan Wheeler

Great experience