Reviews of American Lock and Key (Locksmith)

Alysia Orvis

Not very nice people answering the phones. I called in around 9 am and they said they where sending someone out it is now 1 pm and I had to call them and ask if they where coming out and after the guy told me he would be there shortly and I thanked him he just hung up the phone like i was a bother to him. I don't to these reviews but This was not good service.

MAYNARD GAMING

Very rude and very disrespectful over the phone would not recommend

Nate Hamama

Called American Lock and Key last month to change a few locks at my business. All was good. Today my key was stuck due to a loose cylinder. I called them and they swung by and fixed it. They are the best. Earning long term customers with this type of service.

John “Office” Ferrara

My, smarter than me, Jeep this morning alerted me that my key fob was damaged and would not start my car. I called American Lock and Key by a suggestion from a co worker . They came right out to my house (car was unable to start without fob) and fit and programmed a new key fob for me on the spot. And they were cheaper than the dealership. Always a plus right? $150.00 and I'm back on the road in less than 2 hours. Perfection!

Chris Fields

Great place to get your keys and any thing else that has to with

Gor Rila

BY ALL MEANS STAY AWAY. THE OWNER IS THE WORST. THERE ARE MANY GOOD AND REASONABLE LOCKSMITHS AROUND DOWNRIVER AREA. i MADE THE MISTAKE BECAUSE I AM OUT OF TOWNER. DO NOT MAKE MY MISTAKE. ONE STAR IS FORCED BEFORE I COULD POST.

Jos Bis

Wasn’t very friendly on the phone.

Jeffery Bartel

Nice old man.... Knows his stuff about locks... Only took 10 minutes to program two new keys for my truck.... and was $20 cheaper then the other 2 places I called

barb dennis

Great work

Corey Mathes

Very helpful, they've been around for years. They are deeply knowledgeable about any type of lock.

kary girl

Okay so I keep seeing all bad reviews about this company and I really don’t understand why... I can personally say that the moment I walked into that store, it felt so nice and you can tell they’ve had business for years. I went there to get a new Keyfob replacement. All dealerships were wanting $160 for the Keyfob and $65 extra to reprogram it! I did not want to spend that much money. This place... Mr. Walker, got my Keyfob replacement and reprogrammed for $100! People need to understand that when you walk up to the counter, mr walker is listening he’s just also taking care of what he needs to do to keep customers happy and on time with repairs. Please don’t take it personal if he is turning his back on you while you’re talking, he is still listening! I will always come back to this shop for any key/locks repairs! I recommend them 100%

Esther Garza

Even though they were the only place that had the blank key I needed the guy behind the counter was not customer friendly.

JimboJones

This place has always gone above and beyond my needs when going here. Kevin has gone out of his way to help me when it comes to my locks and keys. Happy this place is around and serving me so well. Thanks American Lock and Key

Joshua Nichols

Very rude staff. Will never bring business here again... treating your customers with some basic respect goes along way. Go somewhere else.

ALMIGHTY DOPE

I was locked out of my car for 4 hours in the cold with my 1 year old son at a downriver shopping center calling multiple so called locksmiths who all turned out to be foreigner skam artists instead. So i called American Lock And Key in Southgate, Randy responded to my initial call within fifteen minutes. He displayed an excellent and honest attitude. Very professional and the best price around, by far. I refuse to use ANY other locksmiths. I recommend American Lock And Key to everyone. Thank you Randy and American Lock And Key.

Stacy “Beedirt” Ordus

Friendly , quick , great service very reasonable! Highly recommended!

Regan Bauman

The owner helped me out and was very kind and friendly! Would recommend.

Chris Cinonowiczek

Other place didn't have a common car key. American had it. Copied my broken key quickly and walked me through how to program it. Job well done and solved the problem. Would definitely recommend.

Jay Garu

Extremely fast work! I'm so happy they were open when I needed them!

kaien capone

If I could give these guys no stars I would. Any good reviews they wrote them there self. They try and charge me $30 just to come out to me, then I ask how much to unlock the door the guy says there going to tell me when they get here couldn’t even tell me a price. Then once I hang up the guy called 1 hr later and still asked for the money for the driver lol. DONT WASTE YOUR MONEY WITH THESE GUYS. The most you should pay is $75 anything more is a scam You Welcome.

chad alakson

A couple years ago I had bad service and unwillingness to help. Gave them another shot recently and still the same. Lazy type responses. Seems like they don't want business. Hard to believe they stay open.

DB Mousee

The man that came out was very nice i give him 5 stars, he came and did his job an even let me watch n showed me how he cuts keys and all. On the other hand the boss/man in the office needs to learn some manners. Hes very rude n talks to old ladys like complete garbage. I was so mad at how rude he was to my mother on the phone that i was almost half tempted to head up to the office and have a chat with the man my self. But in the end karma will get him. So ill let karma do its job. Id advise not using this place n give your money to someone with more mannors and respect.

Katie Baker

Offered to come by on his way home instead of having me wait until tomorrow. Friendly, caring, & professional.

Lexi Law

I locked our offices' file cabinet. I called them and someone was out in less than 15 minutes. The cabinet was old as dirt and the lock wasn't getting picked easily so the guy went back to the shop and made us a key and it worked perfectly!!! Even gave us an extra!! I am so happy we did not have to bust the lock out to unlock our files. Super nice talented people. THANK YOU

Scarlett Anderson

Horrible customer service. Very rude and unconcerned about my call or what I needed. I went to A&B lock instead! (:

Adrian Ene

Every time I give this place a chance , they don’t fail to disappoint. The staff is not knowledgeable, they don’t guarantee their work and failed performance, I don’t see a reason to waste time or money here . I compare this place to a old place that can copy your house key, don’t try to copy your car key or have it programmed, they will fail . They say they have the equipment, hut believe me… don’t know how to use it , that’s why they tell you , we don’t guarantee ( they have no clue ) . My advice, go 3 miles to a professional place that knows and better prices : A and B locksmith on Pelham in Dearborn Heights.

Jennifer DeLaRosa

I would not recommend anybody going here for a key or help with the lock the gentleman who works there is very rude and very inconsiderate

Rosa Morgan

Great service very nice person I GIVE IT 1000!!!! I FEEL SAFE NOW TY????

Alex The Spartan fan

Went in one day and showed the man up front my car keys, said to come back in a week and he’d be able to duplicate it. Came back the week after only for him to tell me he didn’t work with my type of car key. Not very professional, and will gladly spend my money elsewhere.

Carrie Snyder

I was three hours from home with no car key for our son's vehicle. I called and was surprised when they said 150-200 to make a new ignition key with a chip--I thought it was going to be worse than that. Another locksmith told me 300-350! Their mobile guy was out to my location in less than 10 minutes and had a key made in about 15 minutes. They saved the day for us!

Shaun Nedrow

I have always gone threw them and always will.plus he does all the schools downriver my family found him once they work for taylor schools and these guys here are fast friendly and easy get long with..

Moises Alvarado

Good, afordable service

Amaan Khan

Really nice customer service. They had the key that I needed when nobody else around did.

Annette Prevaux

I had a great locksmith come to my business. They guy who answered the phone was gruff, but Randy was awesome. He came out within 20 minutes of my call. He fixed a doorknob on my commercial building that another locksmith said was unfixable and that I had to replace the entire door! I had an excellent experience today.

Lou Hicks

Came in to get a duplicate made for my car before a road trip. After finally getting attention (see other posts about not being acknowledged) and discussing what I needed, he said "I'm busy, come back in half an hour." I had some errands to run, so this didn't seem like a big deal. I came back half an hour later and even though he remembered me, said "I've got a lot to do. Come back in 45 minutes." This didn't work for me, so I asked if they'd be open in a couple days (being a holiday week, I wasn't sure). He said yes and looked at me like I was crazy for even asking. Then, his pal behind the counter said "no you won't" and he didn't even acknowledge, just went back to chatting with someone else. I walked out. Won't be returning to find out if they're open

Eulalia Miller

The person that is usually working the counter .. is very rude. This man will not even respond back and say a simple "Hello" when you come in the door of the business and greet him with a hello. I've been in customer service for about 17 years.. and this service is Horrible!! I even brought it to his attention respectfully, and respectfully said Hello again, ..just in case he didn't here me, although I was pretty sure he had. He, looking right at me, still wouldn't acknowledge the greeting, Period!! His only response both times to my hellos were.. "What can I Do for you?" .. After that.. I told him never mind, .. I'm a customer, and it's rude for you to treat your customer's this way.. If your customer speaks to you.. you're supposed to speak!! .. Never mind!!" ...As was about to leave right back out, because of course, at that point, he wasn't getting a penny of my money, ..apparently, one of the two man in there he was chatting with felt the same way he did. One of them annoyed that I had something to say, spoke out and said, "He Said what can he do for you? ..the second gentleman then told me to Have A Nice Day (in a "who cares" kind of a way). Also I must add, that as I was expressing my concern with his behavior, I remembered that he did the same thing the last time I went to get keys made. I had overlooked it then when I didn't here him greet me back, because I thought that maybe he just didn't hear me. ...but I will NEVER use this place or recommend Anyone to this place ever. I've never been treated this way at a business. Something is obviously seriously wrong with this man. I don't know what it is... but you don't treat paying customers like this. I'm pretty sure when his family says hello, a police officer says hello, or someone he respects says hello. I'm pretty sure he knows how to say hello to them. I'm am grateful, that this is not the only Lock business in the area. I will not patronize any business where the owner, or people who work there is not willing to acknowledge me as a person.

Jerry Hager

My Front door lock was sticking really bad! Took it off and brought it in, 5 minutes later he replaced some parts and it works great, I'm happy because it would have been 200$ to replace it.

Liz Milan

I was told to come back in an hour for a key cut. I came back exactly an hour later, this was on a Tuesday, and was told to come back Thursday.

K1magna K1magna

Went in to get a standard key cut I had the blank key they told me $10.

Maria Evola

Thank you for the great customer service and unbeatable prices! keys were locked in running vehicle and they were quick to get to us and saved the day! thanks again!

Deborah Lakomy

I work at Wyandotte Animal Hospital. We needed a door knob fixed or replaced. Between the time I called them and he came out to fix it, was about 45 minutes. The gentleman was extremely professional and courteous. He knew his stuff. Fixed us up right away. I used this company before for my home and now for the business. This company will always be my go to company.

mike oxlong

GREAT SERVICE, VERY GOOD PRICE, AND the 2 guys in there WERE VERY POLITE EVERY TIME IVE BEEN HERE. First 2 keys had a problem and they fixed in within a minute and apologized for it. Top notch guys, plus they even had original Ford key blanks and that's a definite plus. 5 STAR!!! Don't listen to the other BS reviews saying they were rude, they're only rude to rude people and I don't blame them! TOP NOT SERVICE, thanks again!

Tim McGovern

The guy who answered the phone is really bad for business.

Beth Wyrick

This guy was a total jerk! Had to beg him to come out and unlock my truck. Once at my security gate, he refused to show his I.D. so they refused to let him in. Don't waste your time with this company.

Jennifer Solberg

tony is awesome

Marissa Arthur

Called for a price and was hung up on - he claims we were done talking - the words " good bye" were never said . I wasn't even don't talking .

Troy Brown

These guys are great Locksmiths. Old school guys that'll tell you like it is. Explained to me how the rollers, pins and security pins work to make a lock better. They have a great product.

Sarah Duncan

The guys that are working there have been there for years and they know their stuff. I was looking for 2 pad locks and went to multiple store before stopping in there. This should had been my first stop because they always have what I need.

vicki kubera

They cut three gm keys for me with the chip. not only did all three keys work, he went out to my car and programed them. Thanks for a great job.

livy xoxo

The owner was very friendly. He quickly programmed my key fob. I was so thrilled I ran home and brought my other vehicle to get its key fob programmed. Reasonable prices and friendly service!

Charisse Anthony

They have always been very nice & professional.

Dianna Battistone

Lacks customer service. Randy is awesome! He deserves the star. As far as the old man he obviously hates his life & projects it through not being able to communicate. Rude!!!! His daughter owns Fudgey's Ice Cream shop on Dix in Southgate. Hope she didn't get his hate for human race.

Melody Chavez

Today could have been so much worse, but thanks to the guys at American Lock and Key a meltdown was avoided! Thank you so much for your fast service!!

Ryan S.

If it was possible to give zero star rating i would the shorter man with grey hair and glasses has no knowledge of electronic ignition cylinder i am not a locksmith or even close to it and i knew more than him i asked him to rebuild my ignition for my 2000 monte carlo because my key would pull out and the ignition was just all around wore out sometimes my car wouldn't start because all the connections in the electronic part of the tumbler would not be making good connections the man tells me that he will rebuild it but it wont fix my problems because according to him once the ignition goes forward its done its job that is true on a standard ignition but not an electronic he said i have and electrical problem so we went back and forth and he still argued with me so i left went to the junk yard spent $10 on an ignition and a key put it in and wouldn't ya know my car starts every time i turn the key so i returned to him to show him that what i was saying was true and he proceeded to continue the argument that once the key is forward its done its job even tho i had him test my ignition and he seen it wouldn't start. Bottom line i will never call this place even for a new house key i highly recommend seeking help elsewhere

Doug Worley

I have been going to this place for years this is the best place in town to get a lock fixed or a key made. I have never had a problem with them. I see people posting on here about prices no one is forcing you to use their service If you don't like the price go elsewhere.

Craig Heinbokel

I was on the fence about how to rate this business because one employee is absolutely amazing! However the other is so rude I thought about never coming back. 4 times I’ve been in there and been treated as if I know nothing and I was wasting his time. I am a mechanic and run a shop so I send customers at least twice a week but I warn them that the customer service is horrible depending on who is working. The reason I decided on 5 stars is actually due to the quality. Both the representatives are extremely knowledgeable! The prices are also very very low in comparison to an other lock and key company I’ve ever felt with. They are very fast and I’ve never had a problem with the results of the work. I would rather deal with someone that’s rude and get it done at a fair price and good quality than just a nice guy that doesn’t know what he’s doing. Hopefully this helps someone out there.

Tahia Gascoigne

Highly recommend!!

Smrdjan Smrdjan

Lazy service. They know what they doing but I’ve been trying to get this guy to come out on spot and fix the lock for three days... all I get every time is “oh I can’t do it today, can you call me tomorrow?”..... LAZY SERVICE

Klynn Kaylee9

If I could I would give this place a NEGATIVE STAR!!!! WOW they took FOREVER to answer the phone and when they did they were EXTREMELY rude! I would NEVER advise anyone to call this place. I don't know how they even stay in business. I agree with other reviewer...call A&B Locksmith for sure!!!

John Right

I asked to have someone come out to my house 3 time's they never did show or even call so f this place I will look around and find someone better

Katrina Holloway

Rude!Rude!Rude!!!!!! Need to work on your customer service

darryl deavers

Great fast service

Kristina Stoyanovich

I waited five hours for this company only to have them cancel on me at the last minute. They are very unprofessional and it seems as though they could care less about their customers. I’m very surprised they’re still in business conducting themselves the way that they do. This company is no stranger to bad reviews, I would give them a zero rating if I could. Unless you wanna tie up your entire day only to be disappointed my advice is not to use this company.

rachelle byrne

Terrible customer service - deserves zero stars!!!!!! Guy behind the counter is rude acted like he was doing a favor for me by waiting on me. I have been in there twice and have had the same experience. Will not be back. It only takes a little effort to be friendly.

Matt Smith

Refused to help get me in my house after locking myself out. I live 2 minutes from their building, said he can’t leave the shop. Offered $200 tip to get him to close the shop for 20 minutes to drill out my lock and nothing more. Still refused. They don’t like money and don’t have any customer service abilities. Asked about other places that could help me and they offered no help. Last time I used them the guy that came commented about how he wishes the guys in the shop weren’t so lazy. AND I AGREE! FIRE THEM! :D

Kurt Collyer

I see a lot of negative reviews. It is my belief they just need something to eat. I went in today twice. They gave me advice the first time the second time they completely took care of my issue. If they was grumpy it is due to the fact you was pushy when they was busy. 5 stars plus. Thank you for everything

Monique Black

Very rude when asking questions. Basically told me "I may or may not come to your location today, depends on what Im doing later". I dont think that's a very professional respone to a potential customer looking to do busy with you. Very dissatisfied!

Lorraine Douglas

American lock and key Suck!!!

Ak Dubaily

Extremely Rude

Charisse Lamore

I love American Lock & Key, they are very professional & very friendly.

Linda El-Zaghir

By far the worst place and experience ever. they need to work on there customer service better

Tanya Simmons

Horrible, there rip offs, I was over charged and the man broke my lock. Don't call these people you are better off breaking your lock yourself. I wouldn't refer them to anyone.

Michael Capozzoli

Bought a key for a van from this place. Key fob portion stopped working within a handful of uses. Went to use the key portion so that we could at least get into the van. Found the key was never cut! Brought key in and this place argued like nothing else claiming we didnt even by the key there. Finally did cut the key for us and it didnt open the door. Brought the key back the following Monday and ran into more stubborness from the place. This time the original recipt of puchase was brought to prove we did indeed buy the key from them. We do not recomend this place terrible customer service and workmanship all in one crappy package.

Terry C

I would recommend you stay clear of these people, especially if you don't like poor attitudes. There are several other complaints posted about these cranky people. I called and asked the price of having 2 keys made for a deadbolt if I brought in the lock itself; I was told $10. When I arrived I encountered 2 of the most unfriendly people I have ever come across. I had to explain what I needed several times, then one of them just threw a ticket on the counter and told me to come back tomorrow. When I came back next day one of the same guys was there with the same nasty attitude. He snapped at other people that were in the store as well. He had the keys made but then told me the price was $25. What happened to the $10 I was quoted? He made up some excuse and told me to take or leave it. Why are these people still in business? If you like dealing with bad attitudes and getting ripped off, this is the place to go.

Fares Jaghab

Went in to make a few Keys. The 1st key I asked for the guy was nice and made the keys. When I asked about the 2nd key being in the restaurant business EcoLab puts in my first aid kit on the wall. He tells me I had to bring the box, when I said it was on the wall he said well next time don't buy a cheap lock and you won't have this problem. The lock and key is for my back up for my first aid kit which was supplied by EcoLab. The guy didn't have to be rude.