Reviews of Preferred Towing (Locksmith)

Terri Willshire

They were very easy to deal with after my accident. They were very helpful and they helped me get things taken care of.

Joe Futino

Awesome service! I called Preferred to pickup my girlfriends car after her accident out in London. Collin was there ASAP and took awesome car of the situation. This is the only phone number you need in the London / Sarnia area. Joe.

Seema Gupta

Great

Riel Fournier-Altiman

would defiantly recommended! Very customer orientated in a stressful time of an accident they were there to help! Owner & office ladies are awesome!

Tom Klaasen

Good bunch of people, as the name says they tow stuff, if your in Sarnia and break down , definitely #1 place to call

George Lazarakos

I have been a Preferred Towing customer for over 10 years and I have never been disappointed! They are quick to respond and most importantly they do what they say they are going to do! Gary, Colin and their team are professional, courteous and effective! Keep up the excellent work guys!

Patricia Ransom

Good service

Johnny Bombacce

Excellent customer service. Definitely the go to in the Sarnia area

Dee Bell

Excellent service. Very friendly people. The show is great. Dont miss any.

Keegan Panjer

These guys caused $1000 damage to my vehicle and will not take any responsibility. The driver knew he didn't have the right tow truck and towed it anyways. He dragged this van onto the flatbed and off, while it was stuck in park.

Karl J Bos

I must say, from me watching "Heavy Rescue 401" i keep getting VERY amazed with Colin, even though his dad is willing to help, as they work great as a team and individually. If i were to meet Colin someday, i would give him a great ^5.

Donald Alward

These guys are professional and very good at what they do. Thank you for your assistance on the 402 outside of Watford.

Mile M.

Very profesional.

NewZealandAmerican

Awesome experienced crew! Shout out to Gary, Collin and crew! Love watching you on Heavy Rescue 401. Cheers from here in beautiful Provo UTAH!????????????????????

Janice McAlpine

I would particularly like to mention that the driver was very kind and courteous which eased a frustrating situation.

Amalia Rivas

I had my car towed from Sarnia all the way to Windsor due to a faulty brake line. My Canadian Tire Road Side Assistance got this company to tow me and my car. They arrived well before the quoted 45 minute wait and I am very pleased with the service. Thanks to Dave for a very professional and friendly 2 hour ride home.

Renate Zacharias

I really appreciated the consideration of your driver, Colin, when I slid off the road. I was a bit rattled and he reduced the stress with his attitude.

Bree Here

Preferred Towing out of Canada? Yes

L Kitties

These guys are Sarnia's local stars! They're featuring in "Rescue 401"

Carm Sacco

I seen them on television trying to flip a trailer on it's wheels, With my experience they looked like rookies but they were funny, I would prefer to call someone else! LOL

Paula Sibbick

Great place to visit. Friendly staff. I enjoy watching HEAVY RESCUE 401!!!

Craig Wilson

Very happy with their fast quick service . Towed my tractor trailer very professional tow operator took great care in how he hooked everything showing great concern about the bumper. I never got his name (to the owners) he moved from Niagara and works for you now i just want to give him recognition for his professionalism. Very nice equipment to top notch!

kory quesnell

Great group of guys and very professional I would recommend them them to anyone I know that needs a tow or winch out from a ditch

Alexandra Robert

I love their show heavy rescue 401, i love that they take the contributions from selling merchandise and put it into a womens shelter. These guy's do amazing work and they definately deserve a 5 star rating :). Keep doing an amazing job boys.

Shawn Biss

I cannot be any happier with the service I received. I had a bus brought over from the US, and they really helped me with the entire process. Very friendly and professional. Also enjoyed talking with and meeting a few of the guys. Thank you for such good service, and very fair pricing.

Patricia Hunt

Love the show

becky alden

Easy to find things on their website

Linda Biddle

We enjoy watching you on Heavy Rescue 401. We sit here in our chair and help you move the wrecks :) Gary I'm so impressed with the respect Collen gives you.We need more young people like him.God bless and be safe

Mason Chadwick

If you need to get any personal belongings from your vehicle after an accident or crash i'd suggest not sending it to preferred towing or clearing it all out before they hook onto it . They like to come up with all kinds of access problems and timing issues and extra fees and if you leave anything behind thats needed dont expect to have it anytime soon (ie) medicine, workbadges , uniforms, records,

rroybarman

Beware of this towing company. In the winter of 2018 my car skidded off the road straight in to a snow bank and got stuck. Everything was intact and there wasn't even a single scratch on my car due to driving in to the snow. Even the number plate in front of the car was intact. Because there was absolutely no damage, instead of calling the insurance company, I called my road side assistance company for winching service who dispatched Preferred Towing of Sarnia with a flat bed truck. Tow truck driver was completely inexperienced and ill-equipped. He did not clean any snow around the car at all. Instead of winching the car straight out just like the way it went in, tow truck operator tied a sling around the rear passenger side wheel of the vehicle and started winching side wise in short bursts right over the heaps of tightly packed snow and the snow bank. There was a time when the car no longer moved towards the tow truck and kept on getting jammed on the snow bank, but the tow truck operator continued his attempts to winch in short bursts. At that point the worst thing I could imagine happened; instead of my car moving towards the truck, the whole flat bed tow truck moved towards my car, and right then I was sure that massive damage has now been done to the rear wheel, linkage, guards at the rear of the wheel and rear bumper. If I had the slightest idea in advance about how this tow truck company and their drivers work, I would have video-ed the whole operation. Once I challenged the driver about why he acted so irresponsibly he completely denied that he caused the damage even after the fact that we both walked around the car, before he started winching the car, and we both noticed absolutely no damage. Just for the sake of argument, even if I accept that the damage was already there, then why would he even tie a sling around a broken wheel; so the obvious conclusion would be that the wheel, bumper etc. were absolutely intact, and that's why he went ahead and tied the sling around it. When I called the office of Preferred Towing, as expected, their office staff told me that I have no proof that their operator has broken my car with his wrong winching technique. When I filed claim with my insurance company, they did repair my vehicle. Insurance company was even nice enough to charge no deductible and neither did they increase my premium; because they realized how irresponsible and untrained the tow truck operator of the Preferred Towing Company was and the the damage happened due to absolutely no fault of mine. As a reply to my review, owner commented that they are not able to comment. No wonder he cannot comment because he has no excuse. If I would have recorded the incident on my cell phone, I would have dragged them to the court of law for failure to do due diligence. I urge people to stay away from this towing company unless they have absolutely no other choice. If you have no other choice, please make sure you record the whole process. This will help you in litigation and insurance claim.

Ryan U

Thank you for the prompt and friendly service tonight. On time and efficient. Reasonable price. Will definitely use again. Thank you.

me myself

Very professional, the kid knows what he's doing. Thanks

KrystleLeigh Abbott

Absolute Worst experience of my life!! Most Expensive towing place in Ontario and the driver caused further damage while not to mention my keys and belongings were given to a complete stranger

Brian Inglis

i dont know if this will be read or not,i have a suggestion for your drives ..when the trailer is sliding along on ice or what ever reason,to stop the sliding put a small chain under the tires and it usually grabs...good luck...

boy blue

Overpriced,underachieved.$1675.00 to go 169 miles and delivered a day late.becoming to common.

Dave H

Glen did a no start tow last night from a chemical plant in Sarnia for me .very professional and a great guy ,he went above and beyond ,I'm very pleased and the price was excellent ,if you have trouble give them a try I highly recommend them

Clint Mcgraw

Done everything they where supposed to do and got my truck across the border safely

Liwana Schatz

I live in Gadsden Alabama and I love your show❤❤

DeviousWafflez

Awesome experience! Best towing company in my town! Would call them for anything! Thanks for the great service and pricing!

Tom Sibbick

A great place to visit. The staff is friendly. I watch Heavy Rescue 401 it's Great!!

karen macneil

Friendly staff

Stacey Graham

Great customer service, quick response and arrival. An unexpected flat tire while out and we were home in no time. Thank you.

John Kinch

Fantastic service. Clean equipment. On time. No damage. The Only company I'd let touch my 1965.

Remo Discanno

Most recently we had a situation that we needed to call on Preferred Towing to pull a truck out of a difficult spot and the locations was 25 km outside of Sarnia. Once we placed a call to there 24 Line it was immediately answered and in short time we had a crew on site to perform the extraction. The crew came prepared with all they needed and had us out fast, they worked safely and smartly and showed a high level of professionalism . Thanks Again Preferred you saved our day.

Brant Grozelle (TW-N-One Trailers)

Superior outfit!!! Glen is an amazing operator with lots of experience. Thank-you very much Glen for getting me across the border and home safe and sound!.....Brant

Shaydon Tagaloa

Whoa hold your horses Gary and collin !! you bought a new rotator twin steer???????? i am so happy???????? for you!! and you guys i know you from heavy rescue 401 hey why didnt you update the show?? and you updated your equipment a lot and the b-train below looks horiffic hope it got done in a timely fasion like opp want.

Richard Pinto

Great people, great company.

Chris Alexander

Excellent service, polite and friendly employees.

Mathew Donnald

Great as all ways thank you

Tom Whitworth

Great company

David Lucas

Safe and reliable