Reviews of Jim's Lock & Safe Service Inc. (Locksmith)

STARZFAN31

Always friendly and professional as well as willing to go out of their way to try to help customers. I do business with these folks quite often and IF I have ever had an issue, they solve it, no questions asked.

Charlie Flynn

Love it

Kevin King

Fast and fair pricing

Beast of No Nation

Excellent service

KC Waltz

Jim and his customer service is the best in town!

Trudy Young

Had them replace locks on my house doors. I provided the locks. The bottom locks don't work

Jeff Hamons

Did a great job and charged a fair price.

Evil Chickenfarm

Super helpful

Grant Miller

Jim's has always been able to make the odd keys that the local hardware store cannot make. Keys for file cabinets, tool boxes, storm doors, or ATV's are no problem at all. Plus they have never made a key for me that didn't work. That's something I can't say about Wal-Mart or the hardware store. The employees have always been very friendly and helpful.

Daniel Muder

Excellent service. These guys know what they're doing. Years of experience.

Tara M Bonewitz

GREAT service!!! Prompt and friendly over the phone. Mark was excellent! Very kind and helpful. He was able to find some info on his end and was able to help me over the phone and save me a service call fee. Also very upfront about rates / fee's & very reasonable pricing too. HIGHLY recommend

Matt Taylor

We have used Jim's Lock & Safe multiple times at the office. They have always been prompt, professional, clean up after themselves, and communicate well. We have not had any locks/handles malfunction after they have been taken care of by Jim's.

J Melowet

Took a minute to come out but the job was done great. I would call them again.

Josh Lockrow

I setup an appointment with them to make a key for my car, since they couldn't come out that day, I tried the dealership for my car. I need my car for work. Well, the dealership was unable to create a key, and they told me they had somehow called Jims and that I should wait for them to come out the next day....the day of the appointment they no show. I call to see if they can come later in the afternoon. Whoever I spoke to was very defensive. They said that the dealership called them, so they assumed that I didn't want them to come out I told them that I still wanted them to come out, that I did not call to cancel the appointment, and that they assumed wrongly that I did not want them to come. They got angry, and rudely told me tho find someone else to do it and abruptly hung up. I agree with the other reviewer...atrocious customer service. I guess they don't need new customers.

Helena Chavez

Great Service I’m in Topeka my daughter lives in KC she Locked her keys in her car and the customer service was great!! Price was responsible and they are Prompt even gave my daughter a coupon to get a Key made for free! Definitely recommend them

Matt Kelsey

These guys are awesome. I've used them for both my house and a vehicle. After a lockout on my vehicle, they offered me a FREE passkey for the car door so I could keep it at home and unlock it myself. They provided fast, excellent service at my house as well. Very professional and affordable.

Rickey Southard

Not well diversified in their applications. They strictly work on the locks themselves.

Jack D Williams

If you got a safe you need opened they're the guys to call.

I am talan Cox's

Thank you so much Jason for fixing my safe!

Zack Murray

Great service

Thomas Strickland, Jr.

Excellent locksmiths. Always able to fix my problems. Been doing business with them for over 50 years.

marcia keith

These guys are wonderful. I sure miss ole Ron Vickers but.... They've always been able to solve our lock issues quickly & RIGHT.the 1st time. ????

Renee Hubbard

Best place to get your keys

Jw Lee

Awesome ????????????

Diana C

I was recommended to use Jim’s Lock and Safe by multiple people in the community and I’m so glad I did! Jason came out promptly at 9, which was my scheduled appointment time. He was efficient, knowledgeable, and very personable. I will definitely use them in the future and refer to others!

Jason Lee Rex

I've been dealing with this place for a couple of years now and they are right on the money every single time, super friendly and affordable and the customer service it's amazing...! One time it was a little bit past closing time and one of the guys even took the time to take care of us...! They will help you and explain to you in a really easy way so you can understand their language, there are not just going to sell you what they want they will offer you and sell you exactly what you need...! So if you're in a need of brand new locks for your home or your vehicle don't hesitate to give them a call...! You will be as satisfied as we are every single time...! I sincerely recommend them...!

Homi Moshiri

Hard to navigate

Mckenzie Schmitz

I needed spare keys for my car. Service was quick and friendly. I was given options to suite my needs. Prices were great!

Stephen

Had to use them when I locked my keys in my work vehicle. They were running a bit behind for which the (very friendly) guy apologized. (Working in the service industry I totally understand). He unlocked it very quickly, in a less invasive way than lockout services generally use. They are a little more affordable AND give you a voucher for a free basic duplicate. They'll be my first call should I need lockout service again..

William Peters

I had a car stolen and recovered. The ignition and steering column had been damaged. I had my car towed to Jim's Lock and Safe Services to get the ignition repaired. There was heavy damage and some strange aftermarket installs on my car - the technician at Jim's spent a considerable amount of time trying to get my car fixed. He was not able to do so but recommended a place to me that was able to help me out. Jim's did not charge me for their time spent on trying to get my stuff fixed! That's awesome service and very respectable. Jim's was highly recommended to me and I see why. I trust this business and will use them for any lock and key service I need in the future.

Aaron Wilson

On the morning of July 6th 8:30 I had an appointment and it only took him about 45 minutes or less to fix my lock on my driver side door on my 98 Ford Windstar he was very friendly and fast he made a new key and run a check on my locks I will be going back for any lock issues I have. ????

Helen Beteet

Excellent

Vernon Graves

Super Service

Steve Shackelford

Great service! They got my car open in minutes for a fair price. When I went to the shop to get a free key they made it in moments and I was on my way. Processional and quick. My locksmith from now on.

Chris G.

When Dodge dealship had me waiting for weeks I finally just took the key ignition part out myself to Jim’s. With in a couple of days had it repaired so happy because Dodge had no timeline for me and use this for work. Highly highly recommend ising them I even was going to tip but they wouldn’t accept it.

Mark Nelson

Fast and professional service. Got my lock fixed the same day that I called.

Bill Raun

Excellent service

sheila taylor

He's ordering a New Fob and key for my Car. His price beats the dealership for sure ????

Lisa Bradley

I've used Jim's for both Commercial and Residential work over the past 15-years. I've always received exceptional service. My residence had a dead bolt that was sticking. The Service Tech was courteous, very friendly, called when he was on his way, was early, and did a fantastic job. I'll always use Jim's Lock & Safe -- reliable with reasonable pricing.

Robert Lee

Good people. Fast service. Had to have them make my motorcycle key two weeks in a row.

LaTosha Williams-Sanders

Efficient and Professional!

isidro garcia

(Translated) good (Original) bien

Tony Kays

been able to make my oversized toyota keys (no chip) with no issue on two separate occasions. sells safes, hope to look at their used selection when I'm in the market.

G N

Keys cut correctly. Nice employees and Knowledgeable. Opens safes as well.

Alex C

Got locked out, and on a day when most places I tried didn't think they could come out at all, this place could. Fast, friendly, and mask-wearing locksmith, 'nuff said.

Catie Conover

They definitely know they're stuff and are a great help. They also have a way better selection of fun keys than other places

Jframe55

This locksmith company goes above and beyond any service you could possibly ask for call these people first before you try anybody else

kee ling

They are a very good job and done quickly. but, The price is slightly higher. But, They are nice working and I give them a five-star rating.

Chester Agcopra

Awesome service from this local business. They worked on my issues until it was done and they were satisfied with the outcome.

leesa morgan

I had a very good experience with my visit to this establishment. All the staff was very friendly, helpful & knowledgeable about my needs. I will recommend Jim's to anyone who is in need of keys & locks services.....God Bless

Lessmy Peraza

Is good but expecive

Raul Esquivel Gómez

They're so nice whit they are the best in the business

Michael Gossenauer

They were super helpful in making key copies that I couldn't get anywhere else. They custom cut the keys and made sure they all worked properly. Great customer service! Highly recommend!

Jerome Seidner

Great service. They go out of their way to help you!

SemperLyles

Response time was immediate and was helped by the owner himself Jim! Highly recommend doing business with them!

Edward Howard

Best lock Smith around. Programmed a replacement key for my Lincoln at a good price.

Tyler Hogan

Don't get me wrong they do great work. My problem is why would you charge extra for coming out on a Saturday? Most people that's all they have is Saturday to get things done. Like I said great work, but it's so stupid to charge so much more money because that's the only day I have off. Most businesses would love to help you whenever they can unfortunately this is not a business that does that. They take advantage of the fact that the only time you have is the weekend and charge you much more than a weekday. That's sad.

Mac Kreig

Always polite professional and prompt. Jim and his team are "good people"

complete car care

Best locksmiths in town

H S

Always friendly & knowledgeable. I bring in odd ball stuff for keys & they get it done.

Lenora Matters

I have visited Jim's Lock & Safe several times over the past years and they have always done and excellent job. The last time I used their service was about one month ago. I had a locked file cabinet that did not have a key. They had me look for the cabinet's manufacturer and were able to cut a key for me without having to send someone out for a service call. They saved me a lot of money doing this.

Kelly M

Why can’t I give more than 5 stars? This company is phenomenal! Great service and have helped me out many times in a jam. Specifically Jason, I have worked with multiple times and he does a wonderful job. Jason is so efficient and gets everything done to my specifications. Great job!

Sarah Heppler

This place is great. They were gracious and very to knowledgeable. I saved a ton of money by replacing my key fob thru them.

John P

Could've saved a few bucks elsewhere but service was great plus he gave me a hard key for emergencies.

michael gillespie

They were professional, kind and helpful. I chose them to support local businesses and it was a good idea.

Dianne Scott

Good knowledge of their products, very helpful! And we got a good deal.

Tonya Williams

Fast service and had a key for every key I needed made

Nick S.N.

Professional and on time. Very courteous as well.

What Ever

Safe. Good Peoples

Donna Morrow

They are awsome

Marsha Collins

Place to get keys made great locksmith been going here for years friendly people

mike alder

Good local locksmith

Mary Ann Oatis

I was having trouble with my remote they were able to resolve the problem without costing too much

Ken Rue

I called 4 other places to get keys made for my recent purchased truck utility bed without keys, none would touch it. Jim looked up the code and in 5 minutes had two keys.

Jim Peters

Quick.Friendly. Reasonable prices

Tomica cvetkovic

Great service!

Kendra Norris

My 65 year old mother who is on oxgen and my 8 year old daughter broke down on 78th and parallel, my sister was able to push them into the parking lot of Jim's lock and safe (where they sat for a total of 15 mins before i got there). I was on my way with up there to figure out what was wrong with it and get it towed home. I recived a phone call from my sister saying that if we didnt remove the car right away from the parking lot they would tow it right away. The way they talked to an older women like that makes me sick and ill never use them nor recommend them to anyone again in my life. Hope you guys feel good about threating an older women on oxygen. Worse customer experience in my life and i work at a convenience store and see people get treated way better then they treated my mother today.

Monica Stampfel

Quick service

James Kaberline

Bought a used car, and found out that the key would not work in the doors. It seems that the ignition switch was replaced, but the doors were not rekeyed. Originally I thought they were going to rekey the doors, but instead they rekeyed the ignition. No big deal, but they did not take it out of auto register mode. Found an article online, followed directions, and that cured the problem. My only criticism is that I called them before I found a cure to the problem. They never did return my call. I will still use them when I need a second key. It was a lot cheaper to have them work on my car, than what the local Toyota dealer wanted to fix the same problem 08/28/20, bought a fireproof file cabinet from a business, and the key they provided did not fit the lock. Stopped by Jim's on the way home and they got me fixed up with a new lock and extra keys. The lock had been replaced once before with a different brand of lock, so contacting the manufacturer wouldn't have done any good. They saved me a lot of time and aggravation. Thanks guys. Gave you back the star I withheld from the 1st time I dealt with you.

Judy Burri

Jim’s Lock did a great job getting me back into my house! They sent someone out right away, did the job quickly, made spare keys onsite, and were reasonably priced. Jason from Jim’s was awesome! Great customer service!

Sherry McLean

Knowledgeable and eager to help.

Norris Taylor

Replacement keys worked well

Shel Parker

Super helpful! Very friendly

Don Patterson

Mark came out and changed out a lock for me............very professional and knowledgeable................really went the extra mile in helping understand what was going on, and how to maintain things........highly recommend these guys!

ronald timm

Got in a jam this morning Jason from Jim's Lock and safe came out made me a new key to my vehicle changed the passcode on it because my key had been taken there so nobody can steal my vehicle they can get in it but they can't start it appreciate the work Jason did you got me going and half hour time

Tina Cochran

Always great service and reasonable prices for exact and specialty services. Would always recommend Jim's!

Donald Czechan

Fast and curtious great prices.

Justin Riggs

Fast and polite. Have had 500 keys made by them and just placed an order for 250 more, have only had ONE problem with a key and it was corrected immediately. 100% continuing to do business with them!

Robert Pasquale

Been there a few times, work related, nice staff, knowledgeable

Caleb Sternadel

Not sure why these guys got some bad reviews. Friendly and helpful for me. Easy to get locks rekeyed and cheap in my opinion. Observed other customers coming in and getting keys copied quickly as well.

Michael Smith

Just spoke with Rachel on the phone!! You guys are awesome and I look forward to seeing you on the 23rd of March!

Spencer Hildebrand

Great customer service and good prices. I had an issue and a lady helped me solve it over the phone instead of having to make a service call which would’ve cost me money. Any other place would’ve happily charged me 100 to 200 bucks just to come out and change a battery. I highly recommend them you won’t be sorry!

Sheena Grigsby

Jim was hands down the best! Sadly, this wasn't my first rodeo in the past 22 years I've been driving (I'm not proud of my stats) so I consider myself somewhat of a pro and it's my Professional opinion that Jim's is where it's at! Thank you!!!!

Jim Stevens

Loved it

Stephanie Wheeler

I came in this morning, 9/14 with the potential of 3 needs. I needed two different keys copied as well as I had planned to ask to have my new key fobs programmed. The gentleman cutting my keys made a comment about how hes been there for 30 years and hes tired of people watching him work. After this comment I did not feel comfortable asking to have my fobs programmed as I know this is a timely task.

Jack K

Would not recommend, owner upcharged me on 1 key charging $60 stating "he's tired of people bringing in car keys" isn't that what you're for to cut keys? Key wasn't cut correctly so it doesn't work. Went to a different place (wont say the name) and they cut the same key for $10. Talk about a ripoff and poor quality. I have the receipt and the key. It's not worth my time to even go back there.

Greg Hadnot

Had a great experience very friendly and knowledgeable

Trina Straughn

I can only say WOW on everything.. I am huge on customer service and honesty. I do not do many reviews however I HAD to on this one.. I took my only key that another locksmith broke here. Jim was able to make me a new key with the broken key. Yes it was broken in half! It you want someone knowledgeable, honest with customer service come here. Please save yourself time, money and less stress. I am so happy I was referred to you by our mechanic last week! Thank you Jim

Ronald Britting

Really nice staff and they know what they're doing

Michael Burns

Curtious and knowledgeable!

DeMarco Burnett

Great service

Dennis Demoro

You can't beat the service. Good bunch of people.

Shanicqua Jelks

It didn't take them long to get to me..the young man that open my car he was nice and he told me what's going on with my lock..I'll use ya again thanks again and the price was not bad????????

Ivan Lopez

My brother passed away and one of his vehicles I couldn’t find the key. I scheduled a time for them to come out and he was on time. When he got into the car somehow there was a key in it and he found it, he handed it over to me and instead of charging me to make one which I can see anyone else doing it he was honest and only charged me for coming out. Saved me some money. Honesty in a business I’d good customer support along with punctuality is amazing. Friendly attitude and good response. I will suggest this company to anyone. Very impressed.

Howard Ingram

Great experience. They gave me advice over the phone that saved me a service call. I took the lock cylinder in, they fixed the it with new parts for less than $20. Took them 10 minutes to fix it and 5 minutes for me to install it. Cool!

Gregory James

The tech was experienced and polite. What a life saver! Very competitive pricing too!

Jeff Lager

Great service. Fair prices.

Mrs. Consumer

Helpful and experienced. Always satisfied with their services

Mike Burris

Prompt, courteous. Very professional with a reasonable price.

Larry Brown

I want to thank Charles form the bottom of my heart!! I called he came on his time off!! Got my dad's locks fixed up!

Bobby Williams

Excellent job