Reviews of Electronic Locksmith, Inc. (Locksmith)

Valerie McGrath

We did all the locks to our condominium building on Cocoa Beach. Our owners had many questions and concerns due to the humid, salty conditions we face daily and Ken was extremely helpful in answering all concerns and helping us choose the perfect system for us. The installation process went very smoothly with very little disruption to the residents. One of the techs even came out on a Sunday to help us out of a “user error” situation. We are very happy with our new lock system, absolutely no complaints from anyone, and whenever you can get 108 families to agree on anything, you know you’ve got a winner!

Oscar Palacio

great door locks and parts i will keep buying more door locks thank you

baymont inn and suites

great service,quick shipping.

Melissa Markham

Wonderful people, I called on Thursday and spoke to a couple of different people, they insured me they had the part I needed. I drove down from Jacksonville on Friday, they had everything fixed and running great on my vingcard 2800 encoder and I was back in Jacksonville in time for dinner. Super happy to build this relationship :)

Sukhwinder Josan

Amazing customer service

Dan Nelson

Our property has been buying Tesa/Onity locks, parts, electronics, card readers... the list goes on, from this company since 2010. I’ve done 99% of the purchasing myself and I can tell you that they are top quality. If you’ve been in the service industry long enough you can tell. Even their packaging is well thought out. Well done all around guys! - Dan

Sam Brown

I am the director of engineering at a hotel in northern NH and have been using Electronic Locksmith for years. They are always so helpful and pleasant to speak with! They know their product and are able to help you with any questions or concerns you may have. Many businesses these days lack in the customer service side of things, but Electronic Locksmith is on top of it! Thank you for being great to work with!

Mandee Combs

Our Apartment Community has been in partnership with this Company for six years now. I could NOT recommend a better company to work with. They are fast, reliable and responsive. Ken is amazing. I highly recommend Electronic Locksmith.

jimmy martin

quick & fast service

DaysInn Kissimmee West

Absolutely amazing customer service and speedy repairs. Our key machine's keypad had gone bad, and it was back up and running the very next day! The drop off form was easy and the repair time was very short! Brittany at front desk is a blast, extremely professional, polite, and endearing to all customers! I was kept updated at all times and the price was fantastic for a full keypad repair, cord, and batteries. Our establishment has gone to Electronic Locksmith before for parts before, and it was a breeze as well! I fully and whole heartedly recommend Electronic Locksmith, Inc. for your electronic lock repairs!!

Oral Ali

Staff is professional, knowledgeable, friendly and willing to assist in any questions. The best lock company. Most outstanding made my process ordering extremely easy. Order was ready and waiting in 30 minutes. This is Excellent service. Thank you so much Ms. Brittany & Team EL

Chris Crosier

Always a great experience. We have always purchased our lock parts from Electronic Locksmith and they have come thru every time, especially if we needed things in a pinch, they show up as expected. Great service and great inventory!

Soudersburg Motel

My experience with electronic locksmith had been good. Dependable people and gives right information. Very helpful technician in repairs. Good salesperson. I will always recommend them.

MARK STEPHENSON

Great customer service and good prices

Vincent Crocitto

Incredibly helpful support line. We spoke with David G who took a lot of time to troubleshoot our issues and get us pointed in the right direction. In an age of useless automated support lines, help like this is a breath of fresh air

Shadow 61 57

I had a card reader that would not program tech Linin talked me thru the process of programming it in a few minutes on the phone and made it a wonderful experience Thank You Linin very much

Top Dog

I spent several thousand on locks here and many of the mortise and front door units malfunction out of the box. Their quality control is lacking, one of the front door units I bought couldn't even be programed out of the box. To try them out I bought a couple which all worked great. My issues started happening when I bought in bulk because of their high shipping costs, thinking if I kept an inventory of items I would save money. Bad idea because I wound up paying 20-30% over their retail price due to the faulty equipment I received. Even though I just installed the locks they wouldnt offer me a warranty exchange on my last purchase since i was 4 months out and they offer a 90 day warranty which is basically useless. If the clutch is failing on the front door unit the reason is your selling faulty merchandise not because we overused the locks. The sticker seals are in place and if the door knob is slipping and the clutch is failing per your tech support then your selling faulty equip and not willing to stand by your products. My experience has been that 1 outta 4 mortise packs and 1 outta 3 door units are faulty. Buyer beware. Better off buying from Ebay, you will save 30-50% which is the way better deal. If you keep an eye out on ebay you can find stuff 50%+ cheaper then off the retail price here. Plus you cant return anything on ebay so you might as well as get the discount then buy based on a warranty that is basically useless. I wouldn't be surprised if they buy from ebay and resell with their markup.

Chirag Patel

Edit: problem resolved.

Mohammed Zafar

The team at Electronic Locksmith have been very helpful with servicing and providing timely support for our hotel door locks. The repairs are well done, software updated and providing helpful tips and useful walk throughs with the technical aspects of operating, restoring, back up of our door lock database. Very notable help from David, Alex and Scott. The administrative team were very helpful in timely processing the paperwork, esp. as we are in Canada. Thanks you Kiara, Brittiney, Gayle and Jacquie.

Irfan Yasin

Hi, Is it possible to get your contact email and also wanted to know if you ship internationally? Thanks

Ryan Bannon

We always work with Scott McWade. Great service each time. However this time we needed help with technical support and David came on the line. He walked us thru exactly what we needed to do to correct the issue. It was refreshing to have such great service and knowledgeable person ! Keep up the great job David !!! Sincerely, Budget Host Inn Lancaster, Pa.

Gina Fedotova

Great customer service and easy to deal with.

Koda Bear

Great experience chatting and ordering from website for vingcard system. Everything worked great and look forward to using yall again if needed.

V Patel

Very helpful n quick service

Philip Poindexter

I have had the opportunity to have Vision key card encoders repaired by Electronic Locksmith over the past month. They are professional in every way from the staff, to the great repairs, to the prompt turn around of the equipment. I plan on doing business with this firm in the future and have already recommend them to several other companies!

Americas Best Value Inn

very detailed help.. amazing response time!!! very good with explaining steps.

Rodney DeFiore

Excellent Service, The Tech. Support representative I spoke with was so detailed he was able to explain how to get my system up and running quickly and even detailed some preventative measures to avoid issues in the future.

Jayesh Patel

I call Tech sport for I have Issue My property out side door lock not working properly. David call me back he solve my issue with lock . he always help me out. I love the tech service. Thank you!

Chris S

Great response time and very reliable.