Reviews of Broadway Locksmith Ltd (Locksmith)

Shinji Yokoyama

Was super fast service than I expected to get a duplicate key. Less than 1 minute. The man who helped me was very calm and kind. I like this place.

Virtual Photo

5 star service every time!

Cam Landry

Good service, knowledgable and polite staff

Will Plowright

Cut some keys quickly at good price

Carolina Demaria

Super friendly and extremely knowledgeable. The owner suggested the cheapest solution to 2 different doors in no time. I highly recommend it.

Luca P

They have everything you need.

Mindy Thompson

professional, timely and reliable - had a new lock on my door within 30 minutes of calling them.

Paul Fraser Personal Real Estate Corporation

I’ve had excellent service from Broadway Locksmith. I’ll be recommending them in future with absolute confidence ????

Seva Roberts

They always cut your keys correctly especially with challenging keys, unlike many other shops used.

Anais M

Friendly staff and very helpful

Mister Donut

They're super duper fast! I'll definitely come again if I ever need more keys cut. Key cutting price seems to be the same as Home Depot the last time I checked.

george henry

They got the job done right! Finally a place that knows there stuff!

Melissa Austin

So, I lost the spare key to my Nissan Xtrail and got caught on the horns of a dilemma. Buy a genuine Nissan key and have the dealer cut and program it for $230. Or buy one on ebay for $10 and have the dealer try to program it for another $115. I was torn - spend a small fortune for a key that I may never need. Or risk wasting the cost of programming 'cos the key didn't actually have a working transponder chip in it.......So I went to Broadway Locksmith and within 10 minutes I had a new key that worked and it cost $90. Why wouldn't I give them 5 stars.

Ramin Khoie

Not very helpful when I asked to have my key copied. It was high security and they said it is liability. Went somewhere else and got it done.

Chris Castellanos

Great service

Charlie Tdi

Excellent service and knowledgeable staff.

Sergiy Polovy

The quality and punctuality were good. As to the price, they were very expensive and tried to convince otherwise. I trusted the sales rep who told me when I was ordering that the blanks that his company orders costs them almost as much as the finished product. It appeared to multiple times not true.

janice parker

Loved it very pretty but busy no real get away good for what it is

Gary

Fast and friendly staff.

Kevin Thach

Been locked in a closet for almost my whole life, and the gentlemen at Broadway Locksmith helped me a ton by getting me out of the closet! Great service, respectable, no wonder they've been in the business for almost 45 years!

skellywag rock

Best in town! Hands down! I bring keys to be cut there for my imported vans. 8 bucks haha! How perfect!

Unizebfindal Croismar

Best place for all lock stuff & key cutting. I’m happy they didn’t waste my time & money(they’re quite reasonable too).

kevin

Awesome service, Jim took care of me making sure the lock he installed on my vehicle fit properly. Thank You

Altonio Byrnederas

Excellent customer service, friendly and efficient. I will be back, thank you very much!

Electric life EVC

Best locksmith in Vancouver I promise!!!

Jerry Chang

It is a friendly place where you can get advice on different locks and keys. They also carry a variety of brands and models for you to choose from.

Jeff Giroux

They're always so nice and polite and willing to help

Tim Russell

They know what they are doing.

david Massey

Simon was very helpful with re-keying my Rv:-)

Quyen Trinh

Professional key lock services parking on back available

Joseph Conway

Extremely helpful and we'll priced. I've never once been disappointed at their service and unlike other places they don't try to push their mobile service on you, they are quite happy to give you the knowledge you need to help yourself.

Sean Olthof

Very polite and helpful.

Michael Coffey

Friendly fast service that helped me out with my car, will be returning and would recommend.

Jared Hubicka

Fast and friendly service! Reasonably priced!

Brian Hauk

Kevin is knowledgeable and helpful

Yennie Hui

Expert advice on anything lock and key related, friendly supportive staff knowledgeable in their field.

Dane K Barney

Not impressed with the key-copying competence at this place. It took them 3 attempts to do a simple duplication of a key. The first 2 attempts, done by 2 separate employees, were both botched and the key wouldn't work. The 3rd guy spotted straight away what error they had made, and cut it correctly. Wish I'd gotten him the first time, it would have saved me 2 trips!

Elaine Miller

Needed a special key cut. Fast and affordable!

CALLITWHATYOULIKE Michele D. Arthur

Professional. Pleasant. Affordable. Efficient. Fast. I will not hesitate to go back for any locksmith needs. Thank you Broadway Locksmith Ltd. staff.

Paul Fraser Personal Real Estate Corporation

I’ve had excellent service from Broadway Locksmith. I’ll be recommending them in future with absolute confidence ????

Jeremiah Peters

Great Service

Ad Pan

very efficient

Graham Knights

Busy little locksmith shop- key cutting services and a wide selection of hardware and related security accessories.

J W

Fast, efficient service great attitude!

Eli Mizelman

I emailed ahead of time and made sure that they are able to cut a key that I had. They said yes and that is would cost $10. Me: I would like to cut this key (providing a blank to the guy) Him: No problem. It's $10 but we can't guarantee that it would work on a blank that you provided. Me: no problem. I will take the risk. Him: yes, we do it all the time and it works. We just have to tell the client ahead of time. -taking my key. Coming back after a few min: Him: to cut this key I need to take it off the fob it's connected to (it's a flip key). Thus, it would cost you $20 instead of $10. Me: OK Him: but I cannot do it right now. Me: I can take it off the fob myself. It takes 30 second. Him: No problem, it would save you $10, but again, I cannot do it right now. So. Long story short: - if cutting simple keys is not enough profit for you and you don't want to do it, just say so. In fact, just say you don't do it. - If you started the process, finish it. And don't come up with some BS to force the client to leave. Do I need you or you need me? I can go cut this in Canadian Tire or Home Depot, but I preferred going to a local store. - If you had time to cut a key, you had time to take it off the fob, or at least let me do it and then cut the key. - If $10 is nothing for you and you are not willing to do a 45sec job, then you're not going to get this $10 or any future locksmith work I may need in the future. - Just be honest. Not cheap, not fast, not nice. Just be honest. Say you don't want to deal with it, and I will totally respect it.

Heather Allen

Feels good to support a local business. They know their stuff- key making, lock boxes and other security items.

Michaela M

Got a couple keys duplicated here, would highly recommend it. Had issues in the past with duplicated keys not working (got them done at big chain places like walmart or home depot) so I was concerned with how the keys duplicated here would function. The keys work great, and the turnaround time was probably less than 3 minutes. Can't speak of their other services, but if you need a key duplicated and you're in the area, check them out.

Jacina Johansen

Best locksmith in Van

Merlin Mah

Excellent service

Emerson Rout

Great service

D Patterson

Very helpful staff. Quick work done well.

Richard Cotjockey

These people are great and know their stuff.

NIRODA OMER

This place is great. They reproduced a key for my car professionally, accurately and at a great price. I highly recommend it ????????

Kim Lopez

Great locksmith to get automotive keys done. They even carry door lock cylinders that most auto supply stores wouldn't have. They also carry and cut motorcycle keys. Good price and great service.

rick larsen

Great service . would highly recommend great work ethic

Eric The Red

A very efficient Team !!!

vladi49

Frieddly and very experienced staff. I am customer for 30 years.

Jonathan Polak

Great people. Very honest. Great product, the keys work much smoother than typical KEYS CUT service. good value

Miriam Wilson

Broadway Locksmith is the place to go! They've been very dependable in providing parts I've needed (getting a key cut that neither another locksmith nor home depot had in stock, and replacing the locks on a truck canopy) and go above and beyond when it comes to service. Very helpful and friendly. Would recommend going here first for any key/lock/security needs, they've got a wide inventory and expertise to match.

Krista Page

I lost a key and needed to get my passport tonight and I couldn't find anywhere else open that could also use the code I had to make a new key. I called Broadway Locksmith and was rushing from New Westminster during rush hour. I called a couple times and then I realized I wouldn't make it by 5:30, I would be 5 minutes past closing. I asked if they would be willing to stay open a few minutes late given the circumstances and they said they would wait, and weren't even bothered by it. They genuinely wanted to help. When I arrived, they had the key already cut for me and were so kind and helpful. I don't know who I spoke to on the phone and in the store (one lady and a man) but I highly recommend them! Thank you so much for your help and saving my night.

Justis Tylor

Great service

David Little

Great service, always have what you need and happy to help.

I Jaye Sunsurn

They were able to help me with cutting a duplicate of a very unique key, took them a while to find a blank of it, but they had one!

Scott Smith

This place is amazing. Guys are amazing and the inventory is out of this world. They literally have a business license from 1972. It's getting harder and harder to find a locksmith that'll cut keys, never mind strange keys. I highly suggest you don't go deal with Home Depot or somebody like that for keys as the cut I find is often wrong and you have to jiggle the key to open the door. Other locksmiths have turned to mobile only but their Google maps shows them as open. Broadway lock is fast, professional and knowledgeable.

Donald Yapp (Hungry Ghost)

Excellent selection of locks and keys. Good no-nonsense service. I had two keys cut here, no fuss, reasonably priced and both worked better than original keys!

T Lundy

Simply Because they are the best

manpreet rai

I use this locksmith to get my keys cut for my UPS Store. Amazing service and the owner is a kind gentleman who really cares about his customers.

thomas lee

Asked Broadway Locksmith to come and re-key the entry doors in our house. PROS: + completed the job as requested CONS: - gave us a window which they were to arrive - they missed it by over an hour (I did love taking an EXTRA 1.5 hours off of work to wait for them to arrive...) - a part on one of the locks broke - we were told 2 days to get it in...never got call/email about it until I called 7 days later and was told they would come the next day (they never confirmed a time until I had to call) - they said the part was impossible to find, and provided a new deadbolt to replace the one which was broken. the issue is that the deadbolt doesn't match the 10 other locks in the house and the quality of the deadbolt was less than the one it replaced. it makes sense...(excuse all the car metaphors) the replacement lock is on their dime, but it was like replacing a camry with a corolla. we know our locks aren't cadillacs, but we know they used one of the most 'affordable' locks in their shop. In the end, the work was done...but the lack of communication was not great. We were told it is because they are so busy and short-staffed...but it's not a great way to run a business long term.

Jack P

Had to get a laser-cut Lexus key copied. The dealer wanted an ungodly amount of money, and the only other people that could do it in Vancouver were mobile locksmiths that charge $100 + for service. I was able to mail-order a cheap key blank and these guys did the cut for $45. Key works great, service was pretty fast, and I saved a bundle. Thanks for the great job!

sunnilee davey

This place was really inviting and the people there were friendly. The service was great. They were really quick too. I liked the atmosphere. I definitely will go back in the future.

Elektra Harris

I went to Our Community Bikes because my key tip was stuck in my lock. They suggested Broadway Locksmith. I went there and the locksmith though it would be easy to get out. They were very busy and told me to come back in a hour. They seem very professional, hardworking and efficient. I was given an estimate. I came back and the tip was too buried, they asked for a few more days. Finally, I received a phone call that they had succeeded. I was happy to have my Abus lock back instead of in landfill! They also charged me less then the estimate. So thank you gentlemen!

Em G

Great place with great service. Went there to get my keys cut. It was the least painful experience of my life. I was in and out in 2 minutes.

Matt G

Just wanted to pass on my thanks to the folks at Broadway Locksmith for their friendliness, professionalism and the excellent job done. The current Covid situation and my personal health meant that extra precautions were necessary for the sake of my own wellbeing, and Broadway Locksmith took this very seriously and completed the job with their own masks and gloves which I really appreciate. Thanks guys!

Jake Cosme

Walked in on a Friday just before closing. I was immediately greeted by staff of a clean shop that showed years of expertise. I got two keys cut and was surprised at the quick turnaround. I was in and out in less than 10 minutes. Would readily recommend those who want good work done and those who want to support small business during the Broadway Subway project. Short walk from the skytrain station.

Adrian Wong

Excellent selection. Extremely swift service - Key duplicates are done within 2 min. Ample generous parking in the rear. Great competitive pricing but unparalleled quality ! Small wonder this place keeps going 45 years strong !!

H H

Always good staff and quick

A Trakkzz

Good service

Brandon Wong

Prompt and courteous service. They cut two copies of keys within five minutes, and the cost was under $10. Highly recommend this family-owned business.

Erik Ferguson

Great service and great key copying. Nice guys.

A M

No reply for an enquiry. Twice over the phone

Jason Migadel

Had two keys cut in under 5 minutes and out the door shortly after. Fast, responsive and friendly staff. Would recommend!

Raymond Gilbert

Very nice staff

Alice Thegreek

They have all sorts of keys, so if you need a specialty key cut you can almost guarantee they'll be able to

Lorri Prime

Awesome service!!!

Omid Toussi

Terrible service and communication. I brought in a lock to get keys for it and through confusing communication with 3 different individuals, I was made to believe I would only have to pay for new keys. They later said due to a security issue they changed the bearings inside the lock which cost 17.50 and plus the 3 keys I wanted, they charged me close to 30 bucks when it was only 20 dollars to buy a new lock... they dont really care about the customer and just want to get as much money as possible out of you, avoid at all costs.

Anne Hall

Quick and efficient, gave me good advice about upgrading my deadbolt. Happy with their service, would recommend.

Matthew Smithdeal

I got a key copied. The guy was friendly and quick. The key worked. Top notch!

Pat Jackson

Top notch service. This is a very well stocked locksmith, with a number of older gentlemen working in the back, and working with their younger staff. It's nice to see the trade being taught to the next generation!

Paul Antonioni

Knowledgeable staff. Their advise saved me lots of money compared to what another west side locksmith was trying to sell me to replace an old lock on an exterior door. They stock some hard to find parts. Will use them again.

d h

Real professionals who Know their stuff. Although I was served by what I thought might be an apprentice, he was not reluctant to get questions answered by his more experienced workmate. I was after some duplicate keys for my ebike, which due to its different shape, I was not able to source from other outlets. Experience told me to bring the battery with me as this saves a lot of running back and forth, if any fine tuning is required. I got 2 duplicates of the key for $15cad, which seemed quite reasonable.

Fred Hansen

Took a key in to be duplicated but was told it was obsolete?

Reuben Wilkinson

Very friendly and helpful. I had a key that was very hard to use and they cut me a new one that works perfectly! Highly recommend

Brandon Wong

Prompt and courteous service. They cut two copies of keys within five minutes, and the cost was under $10. Highly recommend this family-owned business.

Kelly Beaulieu

Multiple house dwellers sharing 1 key. Decided to get multiples. Quick and easy . Only slight set back was had to wait for an email from my landlord for a few do not copy keys. Thank you to the two nice guys who helped make an annoying problem , no problem.

Hillgan Ma

Very friendly, knowledgeable and helpful staff.

Daniel Domachowski

Very unique keys here for classic motorcycles that you can't find anywhere else.

Basheer Umar

Just got my Suzuki car chip key made. Waiting time 5-10mins. Great job.

Francesco P

Good

Will Wells

High quality key cutting, good service.

Paul Fraser Personal Real Estate Corporation

I’ve had excellent service from Broadway Locksmith. I’ll be recommending them in future with absolute confidence ????

Brandon Woodworth

Friendly and fast service. I needed keys for a 1986 GMC Suburban. The first shop I called said they couldn't do it and recommended I go to the dealer. Broadway Locksmith got it done on the spot. Thanks guys.

Mitchell “MaravillosO” Undurraga

Good and efficient, call in for faster service.

Anastasios Gounaris

Efficient and old school. I suspect there is very little they cannot do when it comes to locks and security.

Bill Boudjemline

Bad service

Liam Moss

Professional. Efficient, friendly. Best in town

Greg Taylor

Came in to get a house key cut. Got 2 copies made in less than 5 minutes, and it only cost $7 including tax. Also asked about copying automotive keys and they were very knowledgeable.

Elliot Funt

Good experience with these guys. They did a key duplication for a round bike lock style key. Quick and easy while I waited.

Hu lu

The Business started in 1972 , got the things done within 1 mins! Nice!

irfan shaik

Best price. Good customer service. Staff was so friendly. Cheers

Matthew Thiesen

We recently had issues with our front door lock. When I called Broadway, the staff answered politely, asked questions and said "yes we can have someone visit this afternoon." The locksmith visited quickly, was attentive and made sure the assessment was good. He took the cylinder back to the shop for maintenance and returned the same day (just a couple hours). This was not a job most would taken. I am very thankful for Ryan's hard work and professionalism.

Johnny Ray

I recently misplaced the keys to an old 78" Datsun I own and needed new ones cut based off a key code I found. After getting some fairly ridiculous quotes from many mobile locksmiths (as high as $450!!) I decided to give these guys a shout. I'm glad I did as they were able to get the keys cut within 24hrs, and all three keys work flawlessly. The best part is... it cost me $35! I truly appreciate how professional and prompt the service was. Thanks again!

Laura Carey

The key cutting place in my neighborhood recently closed, so I went to Broadway Locksmith for the first time. I’m glad I did! Very fast service, I was in and out in under 5 minutes even though there were 3 people in line in front of me. Well staffed with friendly people who did the job right quickly and affordably. I will definitely be a return customer.

P C

Got everything you need for locks... Nice guys that are helpful.

Vincent Nguyen

Fast, reliable and great price. Excellent people.

skellywag rock

Best in town! Hands down! I bring keys to be cut there for my imported vans. 8 bucks haha! How perfect!

Tyson Jerry (Dziedzic)

Great guys and inexpensive key cutting... I'm never going to a big box store again to get keys cut!

thestumblersinn

My car key was twisted and broken off and they still fixed it. awesome!

W T

Hands down and then hands on top of the hands down as the best locksmith i have used as a contractor. Every staff is really knowledgeable and they have a jedi always there when those samurai staff need to ask about tricky locks. Just go here with lock issues, you leave 100% satisfied.

Ahmed Yousef

Outstanding customer service, high level of skill, and exceptional expertise.

Sri Raghu Malireddi

Very fast and efficient, fair prices and friendly staff. I recommend anyone with locksmith needs to go to them.

Kornelis Kuiper

Quality service

Jim Luther

Super knowledgeable and quick 1 day service on an obscure lock.

David Shurvell

Quick efficient key cutting

Dave J J

Very good people there. Had a little problem with the keys they first cut but they kept cutting till it worked. Great customer service.

Derek Fung

Great experience with this store! They definitely get the job done. Had my car key cut just before closing, but it didn't work in the ignition so I went back and despite having shut their doors for the day, they kindly finished the job for me! Super satisfied and would recommend to others :)

Terry Burke

Excellent service they are prompt and courteous

Tal Joseph

Got 4 keys cut. No one else carried this type of key so i was very happy to find this spot.

Lara Smith

More great service from the guys at Broadway Locksmith. Some 24/7 joker came and drilled out my deadbolt and then couldn't replace it. He said it would cost the same to fix my existing lock as to replace it with new ($100) and said I couldn't use the same kind of key. That was a bummer because I have my whole house keyed to one key and I use this door every day. In the end he didn't have parts to fit the door so left me with an unlockable door and $160 poorer. I took the old parts to Broadway and they fixed it to fit my old key in 10 mins and charged $20. Thanks!

Abreham Haile

Excellent Service and very.fast.

Peter Wong

I Stripped my deadbolt lock bolts. Luca at the store found new ones for me. Great customer service.

Stephanie Leung

Don't bother with this place if you want high quality customer service and product. I went in to make a few copies of 6 different keys I had for different areas in my house. They decided to give me identical types of keys for every single key I wanted to duplicate even when the master copies were different types of keys. I didnt realize until I got home and I had absolutely no clue which keys belonged to what. I decided to go back on a later date to make a complaint and the boss came up to me straight up and said " nothing we can do, this is the only type of keys we have" and offered me a few 10 cents key caps instead. Are you kidding? a locksmith place only has 1 type of key??? Kidding right? Do not come to this place, you will be very disappointed.

Galaxy S2

Will, now I can see why they are the most referred to place to go to for complicated lock problems! Did NOT disappoint!

Zhenya Andriyash

Great service, they extracted broken key from the lock in a minute! Very nice people.

Kyle Dennis

Wonderful service and very quick!

Mikele Lagannini

BEWARE!!! DAMAGED MY MERCEDES-BENZ DOOR LOCK - INCOMPETENT, POOR WORKMANSHIP - TRIED TO RETURN THE LOCK TO ME IN PIECES ASKING ME TO REMOVE THE PART THAT HE DAMAGED AND TO COME BACK SO HE CAN FINISH THE WORK. NOW I NEED TO GET NEW LOCK - THIS KIND OF PEOPLE SHOULD NOT EXIST.

Karen Backmann

Excellent key cutting....have never had to return for a recut...perfect everytime (have used 3x)

L M

Amazing service. Great guest services. Honesty and integrity, these days most small businesses lack these fundamentals

Adam

Everything you could want from a locksmith

lenn x

Good quality and service

Aimee Walker

Couldn't speak more highly of! Hal is a lovely gentleman who went above and beyond once I locked myself out of my apartment. I was quoted a fair price on the phone which they honored and was there in no time at all. Overall outstanding service.

Michael Falcone

Had booked a 10-11am appointment several days in advance. The day comes and I call after 11am as i hadn't heard from anyone. I was asked who my strata management company is? Okay. So where's the locksmith? Oh he'll be there "soon". Before noon. 1235pm. Still no locksmith. I call to see what's happening and express my frustration in a waste of time waiting for this guy. "He'll be there soon." How soon? You said that last time. "I'm not sure." Hard pass guys. Hopefully the next company is more professional and customer service oriented.

infinitime infinitime

I had a un-chipped car key made on Friday. Unfortunately, it didn't work. Went back the following Monday, and Jimmy was super efficient in making a replacement, which worked perfectly! These guys cost a bit more, but as with most things in life, you get what you paid for!

Mark Bowen

These guys are great. They banged out multiple copies of my key in under 5 minutes for a great price. Forgot to give the original back, I noticed a minute later, and they already had it stowed and ready to give back to me and apologized. Strong recommendation.

janine Macgillivray

Always fantastic to deal with and so knowledgeable. Highly recommend.

gordy

Very helpful, friendly staff.

B L

I was sent to Bdwy Locksmith by another locksmith for an older lock component. They had it at a reasonable price. Great, knowlexgeable service. Highly recommend

Damon Wong

Arranged a deadbolt change for our new tenant quickly and inexpensively! Second time using them and both good service each time.

Fern Tom

Great service . Experts if you are needing locks or help with locks .

Steph A

Worst company to deal with. They don’t keep service records of their work. The employees or Simon argues with you and says it’s your fault regardless of the situation. They came to my house and within a year the locking mechanism has issues and won’t lock now. Simon told me to use proper terminology as he can’t understand what I mean, haha? Will never recommend this company again. They are the worst to deal with.

Jamie Koepke

Fast and professional.

j s

VERY BAD SERVICE ,BROADWAY LOCK SMITH DON'T KEEP THERE WORD ,VERY BAD ON WARRANTY. I WOULD RECOMMEND SOME OTHER LOCK SMITH .

j s

VERY BAD SERVICE ,BROADWAY LOCK SMITH DON'T KEEP THERE WORD ,VERY BAD ON WARRANTY. I WOULD RECOMMEND SOME OTHER LOCK SMITH .

kirsty lawlor

Broadway Locksmiths have the nicest and most knowledgeable staff. I tried four or five of the main locksmiths in Vancouver to get a lock sorted and these guys were the only ones to find a solution. They take the time and understand customer service.

Alvin S

These guys know what they are doing. When other locksmith recommend replacing the whole lock rather than re-keying, these guys asked for the model name and knew exactly what to do at a ffraction of the cost.

Rob Brenton

Fantastic locksmiths! I thought I was screwed after breaking my expensive car key, but they managed to cut me a key for $10! If I bought one from the dealership, it would have cost me $240! The key works great :)

Gavin Frei

Fast excellent service. Come here to get your keys done properly. Just as cheap as cantire, but way better.

axlealleyauto

Great trades people really know their stuff, great business people treat your right, the family team that runs this shop are both knowledgeable and treat me right year after year...

J.P. M.

Guy who helped me get a broken key out of my lock was top notch.

Marie Cox

I got 4 copies of the same key a few weeks ago. Only 1 out 4 keys worked, so I came back to either get a refund or re-make the keys. They refused to provide neither option. I was upset, but they were too scary (grumpy face and loud voices), so I left the store. Just before I left the store, I heard the old guy saying "f" word referring to me.

Vesna Dordevic

The worst customer service experience I have witnessed in my whole life. When I walked into the store, first thing I notice is an old Caucasian man behind the counter (he claimed he was the owner) yelling at a customer. His young male staff was ganging up with the owner to yell at the customer while there were 5 other customers witnessing the event waiting in line. I stayed there to hear the story, but left upon learning how they treated the customer. It turns out that the customer that the owner was yelling at came to make 16 copies of the keys. He said he was too busy, and told the customer to come back later or go to another store to do it. The customer asked if the rest of the 5 customers came before her. They said no, but they are willing to attend them first because they "assumed" those customers would have only 1 key to copy. Basically they were saying they would attend the ones that came later because the 1st customer had too many keys. Instead of sending the customer with kind words, the owner escalated the matter in an ugly way in view of other customers. As soon as they "kicked out" the customer, they started saying aloud insulting and discriminatory words about the customer who was female and Asian. Wow...

Eric Morrill

Quick polite service.

Arie Thalen

I called about a very old filing cabinet. They knew the type and had parts took lock in, it was repaired, keyed and done. Helpful and no nonsense

Bob McKenna

Friendly staff. Very quick and efficient service. (Got keys cut)

Alexandra “Niki” Bolduc

Great work!! Very knowledgeable staff.

Ed Braun

When you need a locksmith and they solve your problem how can you not rate them 5 stars

Sidney

Hands down the best in town. Been doing business with these guys for a couple of years now and wouldn't go anywhere else.

Esmond Mak

Busy place with line-ups and 4-5 staff. 1st key cut didn't work on my ebike. Took ebike with me 2nd time & they spent almost half hour working on it till the key works. No extra charge. No wonder they are busy. Happy customer.

Joyce T

This is the place to go if you need keys cut or the place you call to change your locks. Always reliable. Great service. Why would you go elsewhere?

James Kumar

DO NOT BOTHER GOING ANYWHERE ELSE Only had 1 key for my ford so got 2 blanks off eBay and got a few quotes to get them JUST CUT as I was programming myself. 3 places said $60 a key! One place said $25 a key so I went into Broadway expecting something like that and was just going to pay it $10 a pop!! In and out in 10min Extremely happy with their service

Kyle Straw

Scheduled an appointment with them, and they didn't bother to show up. They didn't even call to say they weren't going to make it. When I called them later to find out what happened they didn't seem to care that they missed the appointment.

pat maher

They do amazing work, were able to cut a key for my car when I lost mine!!!

Alex Urquhart

The guys are very helpful, and a great price for a great service.

Graeme Walter

Great quality and quick service. Great customer service.

Duong Bui

Great place to go to get your keys cut. I've went to a couple of places and they did not have the type of key I needed. This place has almost every key you need and quick service.

Adnan Khan

Locksmith

A. Kast

I have been to three different locksmiths before, and only here they could finally help me :)

Sarah Elliott

After just calling the lady to enquire about a lock door repair/replacement she immediately said 'we don't do that'. I explained again that it was just a backdoor key lock and she again very abruptly said 'we don't do vehicles', without giving me a chance to explain the website says automotive, which was why I rang! Maybe this information should be changed on the website

Jay Kim

I was struggling to find locksmith where my car key can be copied(programmed one), and this shop was the only place offered to me a reasonable price(We talked over the phone). I explained the whole situation very specifically to the guy who picked up the phone , and he said it will cost only 25 CAD. However, price was jumped to 65 CAD when I got there(I asked exactly same thing), and he even copied the key before gave me a quote(it took him less than 1 minutes) . So I ended up paying 72 CAD(65CAD+TAX). I do not know other places do business in this way, but it was not a pleasure experience. b

Esther Hogendoorn

Absolutely great service!

Grahame Hall

I am a strata Manager and always find Broadway to be responsive, efficient and happy to explain their recommendations and methods - can't recommend these guys enough!

tara Yensen

I have an old door lock and was told that it wouldn't be an easy key to cut. I went to Broadway locks and they had 4 copies of one key made and 3 copies of another key made in under 10 minutes. Very polite staff amazing fast service and every key works! They are not in my immediate area, but well worth the drive!

M & K

My husband went to all the big budget stores to get our keys copied and either they didn't have them or didn't have someone to cut them. I suggested he go to an actual locksmith. They were great here- 5 minutes and done!

Joseph T. Tan

First time here. Quite busy for a weekday, especially since their front is now covered by subway work on Broadway. And surprisingly, there are A LOT of staff working there. Fast, pleasant service but pricey - $5.00 plus tax = $5.60 as I'm used to $4-4.50 for a copy of the key. Not a huge dollar difference, but percentage wise...?! Ok place if you only buy small stuff and close by for convenience but for bigger ticket items I would check the price first. And apparently, big ticket items, all sorts of fancy security systems/locks is their forte and on ample display

Rashid Rashid

good please i visited many shop to make copies for my keys, no body could make it, but these guys did it in 5 minutes.

Z Q

The worst

William Nelson

Very fast,quality work.

Joshua Burrill

I've had great experiences in the past with this locksmith and was really let down on the last visit. We've a problem with the lock on our front door. The two younger guys I dealt with were great but couldn't help. They handed me over to the older guy there who was patronizing as hell and completely unhelpful. Go to this locksmith for key cutting etc but anything complicated it may be better to stay away.

T

I visited Broadway Locksmith to have a duplicate key cut for an Ikea cabinet. I asked for two keys to be cut from the key that I had received in the mail the day before. When the key was taken to the back they were having a hard time finding the right blank. The owner asked me what type of key it was, and I responded that it was an Ikea key that I had to order in. He showed some dissatisfaction when I said that as he hinted that he has had some problems with Ikea keys in the past. After one new key was cut, he brought it to the counter and asked for payment. During the payment process he explained that he’s not sure if the key will work (they didn't have the correct blank in stock). He suggested that I try the key and if it doesn't work to come back (I live 40 minutes away) and bring in the lock (takes a long time to remove from the cabinet) so this key could be adjusted and the 2nd cut as well. The owner also said that he wrote down the number of the blank to see if he could order it in. I was in a hurry to meet someone after and didn't have time to ask/complain why they cut a key and proceed to ask for payment, only to go on to explain that it likely will not work. When I got back home and tried the key it didn't even fit into the lock more than 1/3 of the way. I called the shop and spoke to a younger employee to explain that I was upset with how I wasn’t told that there was a high possibility that they key wouldn't work before it was cut and asking for payment - if I would’ve known this I would have just ordered another couple of keys instead and paid the small extra premium. The individual on the phone said I would get a call back later in the day regarding this. I did receive a call back from the owner later that day who raised his voice at me as soon as the call started. At some point during the short conversation I even asked can you order in the correct blank and cut me two keys? No he replied, he's not ordering them in. As he continued to raise his voice at me he did offer to refund me my money if I came back to the store. Thanks for the offer, but I wont be returning. For a business that looks like its been around for a long time, I expected a lot better customer service for a $5.60 key. Given this experience I wouldn’t recommend you trust them with larger jobs at your home or at a business place.