Here you have all the feddbacks of real people like you who buy the products of Hayden Agencies Ltd Used Car Dealer (Loan Agency) in the area of Nova Scotia (Canada).
To this day the business has a score of 4.1 over 5 and the rating has been based on 110 reviews.
As you can see the average of ratings is really high, and it's based on a large number of feddbacks, so we may think that the score is very accurate. If many people have bothered to value when they've done well, is that it works.
You know that we do not usually stop to write reviews when these are good and we usually do it only if we've had a problem or incidence...
This Loan Agency is classified in the category of Used car dealer.
Thanks to Hyden Auto I was able to walk in and tell my dealer," Wolf " exactly what I wanted and after some consideration of some vehicles I decided on a new Jeep SUV and organized my Kia to be used as a trade in. I would definitely suggest Hayden Auto for any vehicle shopping and good service! ????
One of the best car buying experiences ever! Hayden went above and beyond expectations to find the vehicle I've always wanted. I made contact on a Wednesday afternoon and had the vehicle in my possession within a week. They listened to my questions and concerns and gave me direct and honest answers. It may be awhile before I need my next vehicle but rest assured I will be a returning customer! Many thanks to Greg and the staff at Hayen!
These guys went above and beyond to get me exactly what I wanted. The service I received from the first time I contacted them was amazing! They have been there to answer any questions after the fact and were always right there for me during the whole buying process. Thank you for getting me the exact car I was looking for. Dakota was and still is so wonderful. Very easy to deal with, great communication. Cannot be said enough how wonderful you made this process. Thanks again Hayden Auto team, you guys are outstanding!
I’ve had the best service I’ve ever had any dealership.Nick is super accommodating and friendly..he is an honest guy and I would recommend him to anyone in search of a car.thanks again guys for everything!!5 stars all the way.
I have had two experiences with the company the first was good the second was not good. Long story short my time and money were wasted due to the dealership not fulfilling its promises. I have either been lied to or Hayden agencies can't fulfill the basic requirements of their business both of which are problems. If anyone from Hayden agencies would like to contact me to make this right do not hesitate.
I had tge extreme pkeasure of buying a 2016 chevy cruze though hayden agencies, Eric was very helpful and always available to answer any questions i had. I highly recommend Hayden agencies when shopping for your next vehicle, you will not be disappointed from your first cotact till your first drive in your new vehicle
Great service
These folks jumped through hoops to try to help me. I just have too much negative equity and couldn't make it work but through no fault of John and Jenn. They are great folks and I recommend them.
Had an awesome experience. I worked with Greg & he was awesome to deal with, friendly & responsive. He had me in my new car in 3 days. Thanks again for all your help Greg! :)
Bought a car from Shelly and she was great. Thanks again Shelly.
I applied online & I got a call from Shelly within the hour!! She was very fast efficient & professional, got me a van that I love!! She helped with a recommendation for a shop to get my oil changes, etc. Thanks Shelly & Hayden Auto!!!!
Absolutely the best service, Greg, pat and dave ..highly recommend this great organized car dealer ship..
Thank you to Greg Sheppard for getting me back on the road in no time in a beautiful Nissan Rouge. Excellent Customer Service :)
I recently bought a sub from Hayden Agencies and I dealt with Brogan. She was amazing and kept me up to date on everything. My new sub was even delivered right to my house.!
We have had the pleasure of having brad work with us to get our new family vehicle. He made the process VERY easy and even helped with beyond getting the vehicle delivered. Would Highly recommend and our family would go to brad again for any of our vehicles as he goes above and beyond to ensure we where happy. Thanks again :)
Lowered my interest by ten percent and got me in a nice New vehicle.
Worst customer service ever have seen.
Fantastic dealership to deal with! I had a wonderful experience with purchasing my vehicle. Greg was awesome to work with. He was knowledgeable, thorough and fast at getting the car I wanted! Amazing customer service! Thank you so much Greg and Hayden Auto!
Selina and the whole team got me exactly what I wanted in a short period of time. I am very happy with the truck she found for me. It is in almost as good condition as their service was. Not to forget, their rates/prices were preferrable for a first timer like myself, beating out all the competition. Thanks a million.
After two weeks of looking and trying to get into a vehicle, Brad from Hayden was not only able to get me into a 7 seater but he managed to get it financed for me, find me something I didn't even know would hold us, keep it to my preferences and have it delivered to my door in Cape Breton! Thank you for going above and beyond for my family! We will certainly continue to be customers!
10/10 would not recommend honestly. My parents were trying to get a vehicle and in order for them to do that they needed my dad off my car loan as a co-signer. So they had these people call me about it. They “got me approved” for an suv, with my father co-signing again. Let alone my father did not authorize them to use his name on it. Little did I know, I got home later that day and my parents had told me that my father got “approved” as well but with me co-signing in which I did not authorize that either.
I want to make a big shout out to dan thanks for having the patience to find me and my wife the vechicle she wanted thanks for everything awesome saleperson i highley recommended these guys to anyone.
I had great help through Greg Sheppard, he was awesome! We were looking for a new car & we didn’t have the greatest of Credit & he was able to do wonders for us. The one thing I didn’t like that happened was we got a car that we didn’t know its AC wasn’t working until it was almost delivered to us. They were willing to pay for the fix for it, & we had contacted a Ford dealership (the car we got was a Ford Escape) & it took Ford 2.5 months & it still was never fixed. Not Greg’s or the Agencies fault, because the part needed is on back order with 52 people waiting for the same part. BUT. I have a small child & needed AC. & Greg was very helpful & attentive to get us exactly what we needed. Will definitely go back when we’re looking to replace our other car. Great customer service!
Bought my first vehicle from John about 10 years ago. My first vehicle was a taurus and it served me well for a full 5 years. I won't shop anywhere else.
Bought a 2014 Chevrolet trax from them in August (8th to be exact) from the bedford nova scotia branch and when attempting to register my car i noticed they forgot to include original registration from newfoundland when I went to service nb to register vehicle (service nb said I needed it) so said dealership said they would resend registration as well as a new temporary registration which was a week away from expiring at that point. (which is my current temp registration that I have now that expired on October 11 ). After waiting 3 weeks and various calls to sales members and to the sales manager Ericka, she said she would call me back and would get the registration. so that was almost 2 weeks to today and now my registration is 5 days expired and cannot legally drive my car. Thinking of taking them to court if i do not receive my registration soon... update dealership finally sent me my registration on October 17 (6 days after it expired) overall im happy with the car but less than satisified with how they communicate with their customers also went to rotate my tires today and noticed rear rotors are pitted so I'm wondering how this thing managed to pass Mvi (as I'm a mechanic and I would not have passed it) but I'm not even gonna try to deal with them about this or the fact I referred a customer and never got the referal bonus I was promised when purchased vehicle
Thx Evan! I love the car! And a good job on your part. I asked and you delivered! Simple.
Hayden auto was able to get me into a car big enough for me & my boys ! I’m so thankful for them & so happy to finally have a reliable car ! Thank you to Marlon for finding the perfect fit !
Just purchased a car thanks to Matthew. Your customer service, knowledge of the vehicles at hand and the car loan process was a huge asset. Thanks again and we will be referring our friends and family to you as well!
Worst service ever. Would not recommend for anyone 0/10.
My daughter Hailey is expecting her very first car off the lot and we are all very excited! We received amazing service from Greg, very kind man! Thank you all so much cannot wait to receive the car!
Selina was more than patient with me when it came to financing a car for my first time. The whole team came together to put together a deal that would work for me, that I could afford. Look forward to buying a truck from them next year.
Great place to buy a car ask for Shelly
Like to thank Greg shepherd for helping me out. In just a few days i got the car. I highly recommend him. Thanks Greg
Great experience and customer service. Matt was super helpful and easy to talk to. He got me in an affordable vehicle that I can rely on.
Thank you for all your help and making this purchase so easy and accommodating for us. Greg Sheppard went above and beyond.
Great spot to get a vehicle they work hard to get you on the road in something affordable for you
If you want you new car detailed with a gas station squeegee. Nothing that was promised was fulfilled thanks Mitch
great bunch of people to work with. I just purchased from them for the second time. the service I got was second to none. look forward to the next time. id recommend anyone and everyone looking to buy car or truck to call hayden agencies.
I will share all about my experience soon
Bought 2014 chev 1500 ac dont workand they wont fix it it was bought in dec how am i sapose to know if it works its cold out I WILL NEVET RECOMMEND ANYONE TO GO THERE AGAIN THEY LED ME ON AN ON TOLD ME TO TAKE AND HAVE IT LOOK AT GUESS GOT STUCK WITH THE BILL ME DONT DEAL WITH THEM THEY DONT BACK UP ANY OF THERE JUNK THE SELL AND I WILL POST ON THIS SITE EVER WEEK
I bought a car from Matt at Hayden agencies and couldn’t be happier. I was declined by other local dealerships but Maritime Car Loan got me approved and driving in my 2013 VW Jetta the same day! It had everything I needed in it! They were plesant and nice. They understood that I was a student who needed a reliable car. Thank you so much!
My wife bought a 2018 Chevy Malibu from sales person Greg Shepard and she loves her car .... Thanks Greg
Amazing service! Dealt with Greg Sheppard and he was great!! Very understanding, fast response, reliable and so much more!! Would definitely recommend and definitely deal with him again in the future!!
I had a very good experience purchasing my vehicle at Hayden Agencies. Nick was very helpful with finding me the perfect vehicle. Great customer service!
I have bough several cars from diffrent delaerships over the years and hayden auto was the most enjoyable shelly at the bedford location made everything i wanted in a car happen she went above and beyond to get what i was looking for the whole experince with the dealership made me happy i give shelly a 5 star i will be back for sure to buy again.
CROOKS....GIVE IT A ZERO IF I COULD
Thank you for the wonderful customer service. Thanks to Matthew I got my new wheels at a great price just in time for summer.
Great to work with . Really look hard to help you find what you are looking for. Fast to get back to you. Best yet got me new a new to me truck .thanks
Brad was great to deal with, We did most of the paperwork online went in test drove and had the papers signed to our new kia sorento within an hour we highly recommend brad and his team to anyone looking to purchase a vehicle . Edit : SUV was absolute junk . Had it not even 6 months and out 3000 into it working a year almost 7000 needless to say we sent it back . Warranty is garbage and they honor nothing .
Have had 2 cara from them? The first came with rocker panel rot and front, suspension problems and the heater went within 3 months. Which was in the middle of December. 3months of phone calls and arguing over where to rake the car to get it fixed, the year mark was up so we got a "upgrade' and the first car was never fixed. Second car was a bit newer but had front end suspension problems and low and behold the heater goes in the first 3 mths. Year later and the car is dead and is still not looked at and am told i pay 100% to fix it or the car sits and i pay for it anyway. The time spent being passed off and the ignorant rudeness of the people , WOULD NEVER DO BUSINESS WITH THESE PEOPLE OR ASSOCIATES
C Power Used my sons email cause I don’t have a google account but Marlon and Kevin were awesome our experience was top notch would definitely recommend.
Shelly and Erika went above and beyond to find me the right vehicle and payment. Would recommend them to everyone.
I am very pleased with the professional service provided by Hayden’s. In particular, Eric was very helpful.
I had a very great experience with Hayden's auto they did everything they could to make sure I had a car cause no one else would look at me, and thanks to them I have my car Shelly Landsburg was the lady I was dealing with and she is amazing without her to I don't think it wouldn't of happened thanks so much Shelly...
I was very happy with u guys for a year or so now but now I'm not. I got the referral money for 2 other ppl I sent your way looking for a car..but now my last 2 ppl i sent your way u saying at the end now that I'm not getting it...well that changes everything why would I promote your company if u go back on your word plus what's on your website...
Poor customer service and rude after i decide not to pursue the deal and after that the agent Austin was rude. The worst experience from a reputed company. I don’t recommend 10/10
Hayden agencies hooked me up good, A big thank you to Graig from me and my family. good job on the pick we all love the truck. low kilometres and very spacious and drives smooth.
Eric macisaac was a very friendly and easy to deal with guy. I'll always choose to deal.with him. As long as he is there
My boyfriend and I decided to go through hayden auto to get a van for our family. We had an incident where the driver bringing our van down ripped off the fender of the van, and it caused a few issues. But they worked together and got us a newer van, better version, same price for the inconvenience. We now have the van and are very happy with it. Thankyou to ryan who did everything to make sure we were happy and got us into the newer van as fast as he could (literally he drove it to us). Even with the minor fall back we are happy with the outcome! Would definitely recommend hayden auto! Thanks guys
Lemme tell ya what people of google you want a car you go to hayden hyundai was playing me around was waiting to hear if I could get a car for a week filled out a how much are you approved for link my dad sent me in the am heard back from gregular by the end of the day after that took me three days to get my rig and I couldn't be happier with my 12 civic and as a bonus it already had an intake
Had the most worst experience purchasing my first vehicle my partner and I we were told that the 2013 Ford Focus Titanium that we bought was an excellent condition and we drove it off the lot they changed the tires however when they did as it was wintertime they forgot to put on a few lug nuts and therefore screwed my wheel bearing and my control arm was busted there was so much wrong with this car it took 3 months for me just to get it drivable the guy who fixed my car at Ford during the test drive stopped got it up on a flatbed truck to bring it back that's how dangerous it was to Dr he had to get it on a flatbed truck to drive it back to his service station he said he can't believe the condition of the car that it was sold to me in I purchased the vehicle November 11 2016 and here it is going into August 2017 and I keep getting the runaround as to why I don't have my tires I was supposed to get 4 brand new tires winter and I ended up having the winter tires put on and my all seasons were stored there when I went back to get them nobody knew where they were at they told me Scotia Tire had them I called the manager at Scotia Tire who did all the inventory who cleared out the Scotia Tire next to these guys and he said there was not even a work order put in for Scotia Tire to put on four tires for a Ford Focus Titanium and she even said he certain that these guys are taking me for a ride when I contacted Matt she blocked me and is no longer responding to me when I go in to talk to John the owner she laughs and my face gets up and walks away so yes they're great if your vehicle is in good condition but when they sell you a lemon Lookout horrible horrible customer service I'm sending in vehicle complains to have all the files audited
I will never get another vehicle from Hayden agencies again because the 2012 Handyai that sold me was a lemon and when I asked Patrick for the car facts he never gave them to me and I learned my lesson the hard way never purchase a vehicle online again and also my car that I got from Hayden agencies caught fire on Nov 11th of 2019 and since then I have not been able to get a vehicle anywhere else because Hayden agencies screwed me over
Haydens Agencies managed to get me approved on a 2016 Chevy Trax when everyone else said no. I can't begin to explain how grateful I am! THANK YOU GUYS!
very good and very happy of my car i going keep bying my car there
I just wanted to take a minute to rate my experience at Hayden Agencies especially the wonderful salesperson Selina . This is my second purchase with Hayden and again beyond my expectations for service . As you can see I gave 5 stars Selina was not only extremely genuine but a true professional After delivering my car from Halifax and thanks to Marty the driver who was helpful on arrival as I know the road conditions and weather were horrible when he left but was pleasant and happy to hand over my new vehicle. Thanks again to Selina and her patience and assistance for getting me the vehicle without hassle and always ready to answer any questions I had. I highly recommend them and their team. Thanks again
A big thank you to Greg Sheppard of Hayden's agencies and all the staff there for getting me into my new car. You guys are awesome, you made me feel like I was just talking to a few buddies and not talking to a uptight salesman just looking for a quick sale. I will be recommending you to everyone. Thanks again Greg
We dealt with Greg and was by far the best to deal with!
Met 2 of the employees Golfing. They are are going to help me get into a newer vehicle. Mine is on its last life!!
Bought a Buick from nick no pressure buying it
Great deals
If you want a new car or truck this is the place to go . Ask for jeremiah he will go above and beyond for you ... very helpfull with everything and quick to answer my txts .
You know over the years dealt with alot of dealers for cars, trucks and all kinds of other things this was the best experience I have ever had great people thanks Bradley for taking the time to help out you guys are a-1 hope send some business your way
Best used car dealer in HRM.so easy to deal with and great staff.i'll be back for sure
My wife and I were in a truck loan and looking for a newer car. Greg Sheppard first reached out to me after putting some info in the website, and with a really great attitude, he right away found a car we really love, with payments that fit in our budget. Even when we had questions on a Sunday after it was signed, he helped us out over the phone with everything we needed. Once we sat down with their finance manager Patrick Nakaska, he was able to work out a trade for our truck and into our new car. He was very transparent with the numbers and made sure to go over everything before we signed. All throughout the whole process, it was efficient, seamless, and comforting. 10/10 would highly recommend seeing these guys for your next vehicle.
Never buy a vehicle again from them. They're crooks, true definition of "used car salesmen". They don't keep their promises, they don't respond to complaints,can never reach management. BUYER BEWARE!!!
Dealt with Greg, and received phenomenal service! Highly recommend!
Hayden Agencies, Greg specifically, was beyond helpful in getting me into my new to me vehicle. So far, I love it. I would definitely recommend and go back again. Thanks again Greg.
Well I bought a vehicle from then a year ago and was promised something new if my payments were kept up and on time, which I did, now they are not keeping part of there agreement.... very bad for business
BUYER BEWARE I bought a 2017 Nissan Pathfinder from Hayden Auto in June 2019. When I found it I called and talked to Phil who assured me the car was in excellent shape and I would not be disappointed. I talked to Ryan who deals with the financial side and between Phil and Ryan we worked out a price. The initial asking price was 23,999. This included delivery which I was told made up $500 of the initial price. I also wanted a trailer hitch installed so we agreed that they would have it installed and I could pay cash at their wholesale rate for the hitch and installation. We agreed on 22,900 over the phone with a sizeable downpayment and a $500 non-refundable deposit to hold it on their word that the vehicle was in great shape. We would also make the 4 hour drive each way to pick the car up. A couple of days before leaving I called down to verify that everything was ready to go. At this point I decided to confirm the numbers we had previously discussed. Ryan informed me that the price was now 22,999 as “the never deal in whole numbers, always 99's”. I was not impressed on principle, however, he was able to buy down a couple of items and in the end my payment ended up being roughly the same. The day we went down was a very rainy day and we got to the grungy looking dealership in Dartmouth and connected with Phil. We looked over the car quickly in the pouring rain and then took it out for a test drive. We were gone roughly 20 minutes and in which time the fuel light came on. No biggie, I thought. I'll just mention it and they should fill it before we drive home. Also, the driver's windshield wiper had the rubber flapping loose for about the bottom 6” of the wiper. This was a little odd as it had a fresh inspection from within the last day or so, suggesting their inspection process is very weak, if existent at all. When we got back to the dealership we went in and talked numbers again and signed the paperwork with Ryan. Phil went out and filled the tank upon my request, blaming the detailers who were supposed to do that. When he arrived back I asked about the wiper that, on a rainy day such as this was very obvious as it flapped right in front of your face. He had not replaced it so I asked to have it fixed and he obliged. We finished the paperwork and drove off. This is where things got interesting. We were not 100kms away from the dealership and the check engine light came on. The following day I contacted Phil after running the code and realizing it was likely just an O2 sensor. He said they would come good for it. I took it to a friend who is a mechanic and he verified the problem for free as to not incur any addition fees and then I informed Phil. Upon further discussion with Ryan I was informed they they would NOT be doing anything to correct the matter. I also noticed a significant scratch on the front bumper. I investigated further to find that someone previous to me had damaged the front end, broke clips on the front bumper and tore the inner wheel well up. Someone very recently had tired to cover this up with glue and staples that were already beginning to let go. I, again, called Phil and mentioned this. I admitted that it was my fault for not catching these things while I was there but that he assured me it was in great shape and so I put my $500 down. I offered to cover the damage 50/50 with them as I thought both parties were equally at fault. After all of this grief, and giving them ample time to come good as well as further conversation with Ryan and Phil I am told that none of this is their problem and that the O2 sensor was a Nissan issue, not their problem. They claim that they only made $100 off the deal so they can't afford to lose any money. When you look at the deal they only took $500 off. Nobody lists a car to only make $600 profit. DO NOT DEAL WITH THIS COMPANY! They will sell you something knowingly defective and will leave you high and dry. They pull dirty tricks like changing prices on you, leaving the tank empty hoping you won't call them on it. Liars and crooks.
Not recommended 0/5
Amazing experience with Shaun Naugler from Hayden Auto! Found me the perfect vehicle and helped get me approved for financing and behind the wheel in no time! Very down-to-earth guy who made the entire transaction very smooth!
Matt, who was an awesome sales guy helped me out and I got me exactly what I needed! Great service!
Customer service was excellent! Special thanks to Shelly for getting everything approved.
My daughter dealt with Greg Sheppard and bought a beautiful 2018 Chevy Malibu Thanks Greg
Bad experience they don't backup their cars bought a car 1 day after I got it the no sound from radio called them up told my I had to pay for it never buy anything thing from them again
Had a very pleasant experience dealing with Hayden Agencies and especially Greg Sheppard. Greg made me feel comfortable about buying my first car and was helpful throughout the process. I'd definitely recommend Hayden Agencies.
If I honestly could give this company a -100 I would. Iknow we put them in a tough situation as to what we were putting on the table but assuring a customer that they are approved and have lenders willing to work with them etc and leading them on for a week straight them blocking your number so you can’t text or call the salesman to find out what’s going on cause you haven’t heard from them, to turn out that they aren’t able to help at all is completely unacceptable! I would not recommend this company. It’s not the fact that we didn’t get approved it’s the fact the the sales person said from the beginning they had lenders working willing to work with & we had a great approval in place where you should never tell one they are approved until you know for sure!
Just purchased my second vehicle through them last week! Selina has helped me both times and is by far the best customer service I have ever received, she goes above and beyond to help you get the right fit for you, and making herself available via text after office hours and before are a major help as I can't always be available during those hours, I would 100% recommend going through these guys if you have a bad credit history and are on your way to repair, they dropped my previous loan by over 15%! Well deserved 5 stars
Wasn't even planning on getting a car anytime soon or even getting approved but, my man Dylan got me a deal I couldn't resist! I love my new t0 me Mazda 3GX If ya need Dylan's number hit me up and I'll gladly send it your way :)) he helped me in every way he could and it made my job even easier.
I Had awesome service getting my new Truck at Haydens in Dartmouth. Shelly was very helpful and was very nice to deal with.thanks so much for your help.
I would not recommend this dealership. I was looking for a new vehicle, I was new at this whole financing thing. They gave me a vehicle that never should of passed inspection. Long story short the Catalytic converter needed to be replaced a long with the heater that never worked and trying to make me pay for stuff just after not even a week or so of having it. I returned my vehicle, no way was I making payments on a brand new vehicle that should’ve had all that stuff fixed on it in the first place.
I dealt with Greg Sheppard and purchased a Mazda 3 and had a great experience! I would recommend greg as a salesman and haydens to anyone as a dealership. Thanks guys
I have the pleasure of dealing with Greg at Hayden's agencies this man helped me get a great vehicle which I love .i definitely would recommend Hayden's agency to my family and friends.
Awesome
Worst Bunch too ever deal with. Car seats where so bad that my steam cleaner showed muddy water. Then the wipers were in 3 pieces. When I did go over. They did fixed the wipers. And gave me a credit on the winters tires. But then took it away. Because I wanted too take off the warranty that they put on there without ever asking. But found out the car still had lots of factory warranty left. So now they told me no deal on the tires. After I spend 4 hours cleaning my car that should have been cleaned right in the first place. Worst experience I’ve ever had. And I’ve bought 100’s of cars. Stay away.
2nd time purchasing vehicles there. Personable staff and attentive. Will return and I highly recommend.
Just received our new wheels thanks to Matt at Maritime Car Loan.