Reviews of E-Z Loan Auto Sales of Niagara Falls (Loan Agency)

Faceless Death

Terrible, they charge the absolute maximum interest rate allowed by law on ALL their loans and the cars suck. They make them look all clean and new on the outside when in reality the vehicles need costly repairs that they don’t want to pay to fix. We purchased a Honda Civic from them, when not even a week later, the “check engine” light came on, we took it to our mechanic and was told that it needed $1500+ plus in work. We called ez-auto and were essentially told, it’s not their problem. And for all the 5 star reviews for this place, look at the accounts that wrote them, all only have one review and no profile picture of any type, meaning that there’s a 99% chance that they are fake and written by management. So please if you took the time to read all of this, don’t go here they will be all nice at first, but will secretly rob you blind. Response to owner: You claim that your trying to help people improve their credit when in reality your looking to make the most money possible allowed by law, the “financing company” along with the so called “warranty company” is owned by the same group that owns the “e-z loan” dealerships where the cars are sold. This means that their not trying to get you the best deal possible like other car dealerships do that submit loan applications to multiple lenders, the only one they go through is their sister corporation, Buffalo Auto Acceptance Corporation, meaning even if someone could get a better, lower interest rate/loan from a traditional lender, they would never be informed of it. As for you claiming to invest $1500 into every vehicle, that is a blatant lie. No business would invest $1500 dollars into vehicles with a Kelley blue book value of half that amount, the only investments in the vehicles are to make them more cosmetically appealing to make them sell easier. As for the “warranty” when we tried to contact the warranty company, everything that needed repaired was not covered even though the problems had to have been present before we purchased the vehicle. As for the reviews, how stupid do you think I am? You have HUNDREDS of raving 5-star reviews, and yet not a single one of the accounts that wrote the reviews have any activity aside from reviewing your business? That is more than just a fluke or coincidence, they were clearly fabricated as anyone who uses google regularly would recognize. This place is an absolute joke, do not go here, they use predatory (albeit legal) loan/business practices to get the maximum amount of money for POS cars. They will act as if they are a light in a dark tunnel, but in reality they are a demon dressed in a saints clothing. Oh, and as for my username, I can use whatever I want, in fact google recommends not using your name as your username, besides I wouldn’t want you crooks knowing my real name anyway.

Arnold Medley

Great sales person, got me the right vehicle I wanted and needed, I’m very happy

Lucifer MorningStar

Awesome job. Very happy with everyone and everything that was done. Jack was amazing. Very pleased. Friendly, fast, and very personal service!

Mariah Wassel

Jack and Tim were both awesome and helped me out immensely. They were knowledgeable and provided what I needed. Thank you!

The Goof Troops

Tim was absolutely amazing!!!!! I couldn't believe he got me approved for a loan!!! I was able to drive away same day with a car

Todd Kozlowski

I was very skeptical at first with the “Buy Here, Pay here” premise. I was skeptical because I did not know the process of exactly how it worked. Upon meeting my Sales Advisor, Taylor Baach, I was greeted with not only a smile, but the feeling of non-judgement. Taylor gave me the sense of compassion and understanding of my situation and my goal. He explained the entire program, in layman’s terms, without any fast-talking sales pitches or terms that would intimidate or confuse me. After fully understanding the concept of the program, it was very apparent that the program was truly designed to establish / re-establish the customer’s credit score. Instead of trying to persuade me into something that I either did not like, or could not afford, he actually payed attention to my needs and wants without judgement or pressure. In addition to Taylor’s professionalism and understanding, the Assistant Manager, Tim Shantler, had also given me a sense of confidence that they are in the business to assist customers in need. Tim had assured me that all of my concerns would be taken care of, and as promised, every single one of them was met with satisfaction. I would personally highly recommend both Taylor Baach and Tim Shantler from the Niagara Falls, NY location in assisting the sale of a clean, reliable, and most importantly, an affordable vehicle. They both made a stereo-typical, uncomfortable situation into a stress free experience! Thank you, Todd K

Robert Heidenreich

Awesome experience. Tim and Mykeil were amazing.

Amber Smith

I would give a -5 stars if I could! Tim sold me a vehicle that was over the KBB price. I asked him to come down a bit, but he ensured me that the vehicle was well worth it because of all the extra work they put into the car. Well im not sure what work he was talking about, because after only have the car for 7 months we found out the sub frame had been rotted. By time winter passed, the sub frame was completely rotted out and my car was shifting off the frame. The battery was over 6 years old, as well as the alternator. There was corrosion all over the battery and alternator. I called Tim and told them they should do something about that and they werent even considering helping with the sub frame until i threatened to take it to court. Tims exact words "well it happens on that type of car." Well Tim, if its common on this car, dont you think thats something the buyer would like to know!?

Quan Wirt

I went to Tim in Niagara Falls he's a great guy & make sure you leave with something to get to you destinations. I'd recommend E-Z Loan

Bonnie Fields

I love my car but I have had many problems with it since I bought it service Drive is taking care of it but it's ridiculous that I have to keep going there and get things fixed

Javi Martinez

Great service. Tim was very friendly. Found just the car I needed. Would definitely recommend.

Kennisha Lee

Tim was great! Supper friendly and helpfully service!

Angela “Angie” Hill-Davis

I had a pretty good sales rep who help me get into my own vehicle. This is my first time getting a used vehicle so hopefully it will be an great experience.

slash money

Tim took care of us at the niagara falls location. He knew what we wanted and gave us our options. The process was fast and easy.

Norma Vibar

Going here was the best decision I had! The service was great and I was able to leave with a great car! Thank you Taylor Baach for helping me find a car that I now love!

Keisha Gilmore

Tim was fabulous! I recommend him to everyone. My experience was a lengthy process but he was patient and his persistence helped me get exactly what I wanted.

S BROOKS

Sent my daughter there she went and In was spoken to rudely by some black man who would not wait on her. She asked about a COLORADO told her it was sold. And that all the vehicles were anywhere from 10,000 and up. and walked away from her. Then the white gentleman sitting in the next cubicle looked over at her and shook his head. But neither of these two men would wait on her. Guess cash and selling a vehicle was something there not interested in today. Hope your management reads this!!

Love Hope

In love with my car. Outstanding customer service.

Shatara Brown

Overall it was a great experience! I never took out a car loan before and these guys were great at getting the job done for me.

Geneva Anaya

My husband and I were extremely happy with the service that was provided by Tyrrell. He was very courteous, polite and efficient. My husband loves his new car, thank you so much Tyrrell.

Ariana Santiago

Such a great place to go. Very nice sales representatives! So very helpful and very patient.

Shawna Jacobs

I am really happy with my purchase at EZ Auto. I highly recommend the Niagara Falls location. I had a better experience there than the Buffalo location. I don't have good credit so I've been turned down on most loans. I am paying a high interest but it is because of my low credit. Paying off my vehicle on time will help build back my credit. I really needed a vehicle and everything was done in a short time compared to some of my other car buying experiences. It was always an all day wait however here it only took a few hours. The vehicle I purchased came with a limited warranty so I'll be covered 2yrs/24k. My payment plan is also a short term of 3yrs. I've had cars with 5-6yr pay off loans. I will definitely use EZ Auto in the future and highly recommend it to friends and family. They also have a referral program that pays your payment if someone buys a vehicle. In addition there's a drawing with a chance to have your vehicle paid off. Lastly the Sales Rep Taylor was very courteous and made the purchase experience quick and comfortable.

Marie Pembleton

Had a great experience!! Ramon was an awesome salesman. Got into a trailblazer today and I love it!!

Author Andrew E. Chirico

DO NOT BUY A VEHICLE FROM THIS PLACE IF YOU CARE ABOUT YOUR FAMILY OR YOUR OWN HEALTH. I bought a 2009 Chrysler Town and Country from these people 7 weeks ago. SEVEN WEEKS. SO FAR the radiator was blown, $845 job, 2 weeks later the battery died $239 job now there is a burning smell which were taking it back to the shop for. THIS PLACE SCREWED ME ROYALLY. AM currently filing a lawsuit with an attorney that thankfully took my case. PLEASE DO NOT BUY HERE. IF you think I'm lying or exaggerating, write me and ask me to see receipts. I'll show you gladly. SUING!!!

Jennifer K

Great service and knowledge. If you're ever in need for a vehicle go see Taylor and Tim at the Niagara Falls location. Super friendly,professional and willing to help anyway possible.

sassygirl23 on fleek

I had a great experience at e-z loan they work with u even if your credit isn't great they were very helpful and got me into a beautiful suv thank u so much to the salesman Taylor for getting us driving away with a safer vehicle I would give them a A+++++++++

Elizabeth Hunter

I have had absolutely terrible experiences at other dealerships. And just like I am at every dealer, when I went to EZ Loan I was very skeptical. Until Taylor came up to my mother and I. He was very easy going, but in a "making me …

Jimmy Joe

Wasnt sure if they would give me a loan but they did. Tim took care of me and it was easier then I thought. Got a great car now I just have to pay for it lol...He did a great job and extended time for me so I could get it all together. Thanks again. Over all no B.S. made me and my wife very happy!

Latricia Rice

I had such a great experience with Frank and Tim at the niagra falls location. They made me feel comfortable with buying a car.

Meg

This place saved my life!!! My old car completely crapped the bed and I went there with absolutely no hope in getting a car but figured what's the worst that's going to happen? I ended up walking out that day with a new car all thanks to Tim! He has been so freaking helpful and understanding throughout this whole process. And I would recommend this place to everyone!!! They work with you no matter what your situation! Thanks Guys!

Jr Mcnaney

Awsome service. Will recomend to people who need just a helping hand with there auto loan credit.

Kayla Olson

Ramon was very professional and helpful. Got a great car for a great price. I'll go back here for my next car.

Elliott Astro-Imaging

Tim was amazing in buying a car...as much as the process can be, he made it flawless and painless....I was in a pinch as my current car died Saturday and had to go back to work tomorrow and looked and bought the car in the same day...thank you so much!!!

Tabitha hoover

Tim at the Niagara Falls location was awesome... very friendly.

Diamonds nyryan

I had the best experience with Taylor and the gang they didn’t make me wait everything went quick got the most accurate information to build my credit and walk out with my first Truck awesome job he did I was so happy.

Shayla Sylvester

Great staff and service. Everything was done in literally a day, No BS. Taylor was amazing! Very helpful and attentive, he found exactly what I was looking for ???? left the lot a very happy woman ????

Matt L

Tim shantler was very helpful during my experience.he made sure I understood everything and was quick to help any time I had a question.recommend to anyone!

Nicole DeSantis

This is my second vehicle with E-Z Loan Auto. I wouldn't go anywhere else! They are quick and easy! I literally walked in at closing and they stayed after hours just to assist me. They didn't make me feel like i was taking up their time and certainly did not feel rushed. By open the next day I was driving away with my new ride. I have tried other places and they are THE BEST!

Angela Regan

This was the most amazing place to come to for a car. They work with you every step of the way. If you come here ask for Tim!!!! Best sales rep ever he went and got a car for me just so I could test drive and see if I liked it. He made sure I was happy and satisfied through the whole process. I never felt pressured or rushed at all. I got the car I wanted at the price I wanted thank you to everyone at ez loan.!!!!!

jeff budde

Came in not knowing what to expect, Tim explained everything very clearly and was a straight shooter. Everything was explained to me and i was able to find the car that was right for me.

Krystal Skibinski

I came in looking for help for me to get a vehicle and help fix my credit. Tim was amazing with helping me, I would recommend anyone to this location. He did his best to help me and I thank him for that.

Javeena Edwards

I am happy with the service I received at EZ. I worked with Tyrrell at the Niagara Falls locations, and he provided great customer service. My car buying experience was easy thanks to Tyrrell.

Britani Jade

Salesmen was very informative, helpful and pleasant to work with. My husband and I ran into a technical issue that could've push back the time to get our car by 2 weeks and the whole time stayed after hours to make sure we left with keys that night! Awesome customer service!! My family appreciates it ????

Bryan Jefferson

Spoke with Tim over the course of about two weeks before coming in. Wasn't expecting to be approved after failed attempts at other bad/no credit dealers. Tim found a payment solution for my girlfriend and myself(we've lived together for several years) that we could be comfortable with. His customer service was exemplary. The location feels comfortable, too. Same day decision and get to drive off with a new car. Couldn't be happier. If you can't get Tim, then Nick and the rest of the staff will easily help you.

Melissa Tierney

Tim and Taylor B are the best. They took the time to listen to my wants and get me into a 2nd vehicle from E-Z Loan in Niagara Falls. Thanks guys it was a pleasure doing business with the both of you.

Ahmari Nshy

Taylor and Tim at Ez loan auto sales in Niagara Falls are absolutely the best! They gave me the best customer service I’ve ever had and got me driving in no time! Highly recommend!

TFG_ DEADMAN

Taylor Baach is a great salesman and I appreciate the help he gave me. No pushing me into something that I didn’t want. I very nice to work with him!!! Very patient and understanding. If your looking for a dependable car check out Taylor from E-Z Loan he is GREAT

ziNo71siX aka ziNo420

I had gone to 2 major dealerships prior to this experience and they both had treated me horribly because of my less than perfect credit score. Then I tried EZ Loan Niagara Falls and I had what I feel should be considered the gold standard for a car buying experience. My salesman was Jack and he made sure that I was going to leave in the vehicle that me and my family had our hearts set on, and he totally delivered in every aspect of the process. All the way down to talking about our fantasy footballs teams together when my vehicle was being inspected. Absolutely amazing experience, wish I would have went here from the beginning. EZ Loan on NF Boulevard, they will take care of u and you will leave a satisfied customer. Can't thank them enough. Go there and ask for Jack, he will definitely take care of you for sure!!!! I'd give 10 stars if I could. Thank you guys so much!!!

Karen Newbern

Ramon was amazing. Helped and explained everything I needed to know regarding a new car and even had wonderful references for reasonable insurance

The Jayster

Frank and Tim are fantastic people I was really in a pinch for time, and really needed a new vehicle. They had me in and out in a very clean, well running car in a matter of hours. I truly doubted them at first but was totally taken back with the over the top customer service they provided. I work in sales myself and was very very impressed with how they conduct business. I will continue to recommend to anyone!! Great job!!

April Dix

Very helpful and basically let me set up what was best for me. Personal and professional

Amanda Hayes

Ez loan auto is the most incredible and has the most amazing crew to work with!!! Making everything a smooth sale. Definitely has best interests at heart!!! Thanks ez loan

Romena Shine

Thank you so much, i really appreciate my new car!❤

Brandi Whitehead

Frank was very professional & we appreciate all of his help with selecting a new car!!

Katiis1974

The staff at EZ Loan was excellent. They made me feel comfortable and there was absolutely no pressure to buy. I would definitely recommend them to anyone looking to purchase a vehicle.

Regina Lewis

After going through a really tough few years I was beginning to think I would never have transportation for my four children, and I. After visiting E-Z Loan auto that all changed! Frank not only, guided me through this simple process, but made sure we received beautiful well maintained, and manically "sound" vehicle. Now with a limited support system, I've regained my independence and we're on track to a better more fulfilling life without having to inconvenience others. E-Z Loan was truly a blessing for my family. Not just a car, but a quality car from quality people. Awesome experience!!!

shawn dunlavey

Very helpful got me in a car the same day I came in awesome service and couldn’t be happier with my purchase

J Stackz716

Very good people to work with, e z loan was great I will recommend anyone to go here to get a car

Cami D

Very professional and got the car I wanted!! I definitely recommend.

Rafael Martinez

Just wao the best exp I have buying a Car nick my sale men did everything to get me the best deal. I will always reccomend him and ez loan I will sure will be a repeat customer

L R

1 week after obtaining g a vehicle from these fraudulent people I told them I didn’t want the vehicle after it blew up on the Grand island bridge. I was told I was stuck with the vehicle. After 5k in repairs, (my only late payments being those caused from the amount of repairs I had to make to a faulty vehicle) they moved payments around and I was never late nor missed one. I lost my job due to covid and continued maki g my payments. My mother fell ill with a grade IV glioblastoma and passed away 2 months after diagnosis. I had to take care of my mother and after the transmission went on the car I told them to come pick it up because I couldn’t repair the car and afford to take care of my dying mother. Well, my mom passed 5/25/21. Today I received a call demanding I pay the $5000 owed on the vehicle that shouldn’t have ever been given to anyone off that lot (and they knew it) (I have also had an outside mechanic verify that the car should not have been sold and the damage was of none of my own doing.). The person who called me today SCREAMED at me and yelled at me and told me that I WILL MEET THEIR RESOLUTION demands with NO regards to my mothers passing. I stated I would be able to work something out in 2-3 weeks as us burying our mother took Precedence over this situation. The man continued to yell and be extremely disrespectful and told me ; forget it we will just take you to court and get a judgement on you. I stated: You are refusing a resolution, as I have stated I am willing to resolve the matter however I can’t do so until 2/3 weeks. He continued to yell and threaten me and be extremely heartless and I would NEVER recommend doing business with such people EVER.

Tenesha Cheek

It was a nice and warm environment! .I was helped out and all of my questions were answered!.the Staff was excellent and they found the best deal for me! I will b recommending them to my friends

Edward Koban

I couldn't be happier with my experience at EZ Loan in Niagara Falls NY. The cars are great quality, the deals are fair and honest, and the service and staff were polite, attentive, accommodating, professional and most of all Trustworthy. I went to alot of auto sales outlets and EZ Loan was the only one that I felt comfortable enough with to commit to buying from. Highly recommend

Zack Jankowski

Absolutely outstanding! Taylor was extremely helpful in helping my girlfriend and I get into a newer car, I highly recommend these guys

jesse Moses

Frank Muzzillo and Tim Shantler are cool guys! They treat you like family and work hard to get you into a quality vehicle at a good price!!!

Irene Proctor

Good place to purchase a used vehicle. I used them to reestablish my credit.

Robin Matos

Alex was great! Awesome customer service, will definitely recommend.

Josh Mackey

Very easy car buying experience, salesman was excellent

monique russell

The services was Excellent good customer services Tim was very pleasant and he got me a really nice car I will see people their to get a car

Jennifer Bush

I really appreciate all the help getting me in to my much needed new car.

David Peterson

Extremely thorough and helpful, will be coming here for my next few cars, and referring as many people as I can!

Hunter Duckett

Great service, employees are great as well! Tim is the best! Got me where I needed to be quickly. No issues

Dominique James

The customer service was great! My salesman Taylor was really good with the process of getting into a car. Very patient and understanding to situations. I would definitely recommend this location.

Meagan Williams

Excellent customer service! They truly find you a deal to fit your needs and financial situation. Very personable and professional. 10/10 recommend Ramon as your car sales man ????

Bill Hance

I wanna thank taylor from ngr.fls.blvd location For his professionalism and excellent customer service. He explained everything to me not just trying to get a sale. Thank you again taylor

Destinee joseph

I am giving ez loan auto sale Niagara Falls 5/5 stars . Everyone worked as a team to make car buying quick and pain free . Tim specifically was great . He was able to communicate effectively and made sure I knew exactly what was going on during the whole process. the experience was personalized to me and my needs . I wasn’t recommended the highest price car in the lot . I was given options that would fit my budget and life style . I truly felt everyone there was on my side rooting for me . Now or in the future if your looking or in need please stop in , and talk with any of the great staff . I was able to talk / text or email , because they are that flexible and willing to work with YOU.

Brian Boisen

We went to EZ Loan 3 years ago to get an SUV. It was really easy to be approved. We had no idea that they had a policy that you can trade in your vehicle within $3,000 of paying off. Our truck broke down (due to our negligence) and we let it sit. Months passed, and the town actually impounded it. We didn't know what to do, so we called Tim and talked to him about it. He was super friendly and knowledgeable!! He was able to get us into a new car, work with our super low down payment, and get the rest of the balance on the old car paid off. Thanks Tim for all of your hard work, and really helping us ou!

Taylor Baach

Tim was very informative, as well as attentive to my necessities during the deal. Everything went very smoothly, and I would highly recommended working with him; or his team mate Jack.

David Shantler

Tim was great. He found exactly what I was looking for and in terrific shape. Couldn't ask for more from a dealer!

Eloni Bracero

My experience was great. They did everything they could to make sure I got a car that worked for my budget!! I couldn't be happier????

Patrick Guiteau

I got a vehicle from them and they set the intrest rate at over 20% made all my payments on time had under 5K left called to get a lower intrest rate they said No their charging new car intrest rate from used car and not taking care of those who do pay their bills on time. I'm sorry I cant promote this it's bad business.

Anthony Neal

Well treated defiantly would shop her again frank and tim were vary helpfull

suzzana flores

I would say no stars This place is a joke I purchased the jeep from them not even 2 weeks later the check engine light was on they said they fixed the problem when I took it in .2 weeks more the check engine light is on again Call them made an appointment then my vehicle wouldn't start call to talk to the warranty dept. had the most rudest guy on the phone telling me I shouldn't be upset because how old the vehicle is The 2008 jeep wasnt even 2 months old when this happened ( I understand it's a used car ! )but this shouldnt happen 2 weeks after you buy it .Now I'm going through so much problems with it . I'm not taking it to the warranty people because they're trying to charge me $500 I took it to another garage they fixed it for 200 hopefully there's no more problems with it but now my airbag light is on .There is no help when I call the Warranty or easy loan this place is ridiculous I will highly not recommend this place I will never purchase a car through them again I wish I never did I figured because I already have my name on a vehicle that this place will be easy to get a sec vehicle But the way the vehicle is acting I might as well have bought a car off the side of the road making me wish I went to a real dealership not a fake cheap sketchy place I regret it so much Not alone how the people are on the phone To think the customer is always right to think they have a customer service to think they would like to be nice so they can get more customers they tried to offer you a $100 I wouldn't even recommend someone I hate to go to this place NEVER NEVER AGAIN !!!!! I will be talking to a lawyer about this

Chilly Unavailable

Very great experience, nice staff!!!

Donna Frails

Fast and easy with a great selection. Customer service was stupendous!!!!

ken h

Go through Tim! Great guy. He works with you and more importantly keeps his word and follows through. Got a car for affordable price.

Deedee McDougald

Tim is absolutely amazing! Very nice,professional and accommodating to my needs as a customer! I would recommend him to everybody.

Mark Cycyk

Tim and Mike Real great guys did all the leg work and got me in to a very nice ???? super excited about my new ride thank you for everything

Nancy Kaiser

I am a returning customer they were every understanding on what i asked of them leave with a car please they still welcome you when you walk in the door

Bruce Colin

after Being turned down several times do to my credit I felt that I was going to have to buy some beat up car off the street until I heard a radio station talking about ez loan... at first I was like yeah ok sounds to good to be true what it wasn’t... I went in talking with Ramon and he said he promises to get me a car before I leave.. 5 hours later and a lot of hard work from Roman I walked out of there with what I wanted. He never tired to force me into anything I didn’t want he was an amazing sales rep and I would recommend him and ez loan to anyone...

Daniel Ostrihon

My salesman Taylor was awesome. He worked out a deal for me, told me what I qualified for, and I drove away the same day in my new car. I couldn’t ask for a better experience. Thanks Taylor!

Max Hillman

Nick and Tim were super helpful. I totalled my car Wednesday morning and needed to get into something new fast. They worked with me and within a few short hours I pulled off the lot in my car. All around great experience.

Joshua Miller

Awesome buying experience, your in and out!. Really like my new car; their Cars come serviced and in great condition. Would recommend for anyone! Especially people trying to build their credit up.E-z loan auto sales is a good place to start! Thank you.

Val Mcclain

Just purchased my vehicle today. Both sales people were great. Lucas Barnes and Taylor were great! Thank you guys for making this so easy!!

Brianna Davis

Tim was great, he worked with us and was very quick with everything and got us in the car we wanted and we drove off the lot for the very first time! I couldn't be more happy with the service that he provided and I recommend EZ loan to my friends and loved ones. Thanks Tim!

crystal bennett

I worked with . He was very helpful and got me a var that fit my needs. And on such short notice with my old one dying and not ready to buy a new one just yet the prices were deff reasonable and easy to do. I strongly reccomend.

Jacqueline Miles

It was the perfect day at the perfect time, not knowing that I would end up in a SUV made just for me. E-Z Loan with my favorite (Josh Allen) actually Taylor was the real quarterback that scored me a field goal. Ask for Taylor and tell him Jackie sent you!!

Edwin Dejesus

They made it so easy to get our car!!!

mark saunders

Ramon was incredibly helpful and worked with us to make sure we got what we wanted. He was very accommodating to times and exceeded our expectations. I highly recommend going here for the friendly service.

Regina Rivers

Jack was AWESOME. He understood my financial situation and practicality broke his back to het me into my Azera. Todd was great for picking me up and accommodating me 'enroute. Even the secretary played catch with my grandson to allow me time to finalize the deal. The rest of the team stopped by often to ensure I was taken care of. I have already reccomended EZ LOAN Niagara Falls to friends and family. -Regina Thomas

tim shantler

Excellent program to help customers regardless of their credit situation get into a reliable vehicle backed by a 2 year 24,000 mile warranty and build their credit at the same time. Short term loans, affordable payments and they are A+ certified with the BBB. They will get you in and out the same day with a vehicle!

Lakia Carter

Taylor is the best !! Highly recommend

Denise Taylor

I enjoy buying my first vehicle at E-Z loan auto that I had to purchase another. The workers there make you feel welcomed and are with you every step of the way until you find the right vehicle that fits you and your budget. Getting approved is very easy! I strongly recommend E-Z loan to anyone that has any problems getting approve for a auto loan. 2 thumbs up!

James O'Connell

Great service. Very accommodating and professional as well as very personable.Taylor was great

Cash Sanders

Very professional, no hassle dealers. Process was easy, information was clearly presented. I plan on coming here again if need be.

Thomas Reiley

Drove car off the lot not even 20 minutes late car broke down had to call for a tow truck transmission slip Now I’m waiting on a new transmission without a car after having it 20 minutes

Devante Gandy

I was able to walk in yesterday and end up leaving today with a car for an affordable price. There wasnt any problems at all and everything went smoothly

Timothy Sharpe

Very pleasant and courteous have bought multiple cars/suvs thanks Taylor and Tim for referring me to Taylor.

Elizabeth Laster

My salesman Taylor was Awesome! He is very Professional and understanding I would recommend him to all my family and friends!

Maegen Indelicato

Tim at the Niagara Falls location was efficient, organized, and extremely helpful throughout this process. He made it very easy! Super nice, not pushy and matched us up with a vehicle fitting for our family and finances.

Adam Morrill

I went to ez loan auto back in August and was not pleased with the way I was treated by Tim the manager. So this time around Jack got a hold of me because my car isn't the best. Talked with Jack for a little while and he got me to come in when it was convient for me. We sat down talked a little and he actually took the time to find out what I needed and what I wanted. I went with the first car he pulled up with and it was perfect. He even worked hard to get me approved for it. He was great and he held the car for me until I could make the down payment. I couldn't be any more happiet. Great job Jack I will be dealing with u when I need another car

Jeffrey Conley

Alex was awesome very happy with vehicle

Adam Harris

It was great experience Tim shantler made it happen ????????????????????????????????

Arico Hamilton

E-Z Loan is a good dealership unless your vehicle breaks down. Purchased a Jeep Patriot less than 5 months ago and put less than 5000 miles on it and nothing is being done about the vehicle. They say we have to put a $500 deposit for a vehicle that's still under warranty. Transmission is totally shot and with no leaks says to me it was serviced before sold. Checked by personal from auto zone and 2 different mechanics and the same answer. Vehicle was sold with no or low transmission fluid and bad bad switches and sensors.

Rufus Demon

Very great workers worked well with me and helped me out greatly I will definitely tell people about you guys

Phil Rooss

Really great service team. Frank is helpful and friendly. They got me the vehicle I needed at a price I could afford. Thanks guys!

Carol Ashton

I would like to thank Alex he was so kind an patient I would recommend Alex to everyone Alex made everything so easy with no stress he great I would differently go see him again if I needed another car thank you again Alex

Frank Honadle

Tim was very friendly and down to earth helped me get the truck I wanted,not over pushy on selling you a car right away and very confident in the cars on the lot! I would recommend anybody and everybody to check out the cars and trucks at ez loan as well as Tim!

Privateo Privy

Just want to voice some thoughts and, indirectly, suggestions. 1. In this digital age where it takes a mere few seconds to snap a pic and upload it, no car on the website should be without an actual photo, but I find cars without them. One such car illustrates perfectly the problem: the 2009 Mitsubishi Eclipse is showing a yellow stock photo, but the car description has it classified as "red". No reason to use a stock photo when the car is on your lot to begin with, but using a yellow one for a red car is pretty slacky... 2. Not specifying whether a car is a sedan or a coupe on the website. Some makes/models share the same '2.5' or '3.5' designation between both coupe and sedan but are different looking vehicles (this is another example of why there shouldn't be stock photos of a car that's actually on your lot)... take the Altima 2.5 and 3.5. Since it doesn't tell me coupe or sedan I don't know what type of 2.5 or 3.5 it is. 3. You don't have prices listed online. Your choice. However, if I call up and ask for a price and you attempt to get my name and number but won't tell me the price unless I come in, it seems like you're hiding something. 4. We need some way to know which lot the car is on just by looking on your website. It would REALLY help. I realize you can bring the cars to any of your lots for a test drive, but simply knowing where the car is would save some time. That way, I can just see where it is online and then go to that lot instead of waiting for you to bring it to my nearest lot. Now, you may ask concerning #1, #2 & #4, "why not just call us and ask?" The problem is that people shopping for cars online would be on the phone all day for days if they had to call for every car they have interest in at every dealership they browse on the internet. If the information is just there, it will be easier for everyone.

Justin Evert

Great customer service nick muoio put me in a car that's fits my needs

Tiffany Coates

Great customer service Ramon helped me out getting a car. Very professional I recommend any one to E-Z loan auto sales.

Chevaughn Lowe

The service was great, they helped me in choosing the best vehicle for me, they made sure I understood everything there was to know about how they operate and about the vehicle of my choice I was very please.

Kelly Brooks

Thank you so much for helping me "upgrade" to my new car. The process was fast and easy and I honestly couldn't believe I was approved! Everyone I have dealt with are extremely nice and helpful. I had one issue with my car and when I called …

Debbie Reuther

Tim was great and the experience was surprisingly quick and easy

Diesel Michael DiNatale

Showing up at the Niagara falls site I had no idea what to expect. Tim Shantler the Assistant Store Manager helped me through a frustrating week , learning what I needed- he went right to work to make that possible and had me in a really nice vehicle that afternoon... I am truly grateful for his time and his professionalism, this was definitely an unexpectedly great experience that you normally don't see and will make sure others know about E-Z LOAN AUTO SALES... Thank You Tim for all your help.

ag48ny shaw

Fast service, no issues and the cars are in good condition for used cars.

Douglas Darrah

Had no credit came to E-Z loan and they helped and hooked me up with a car. I will come back in the future.

Carlos Amezquita

Hey, is Ana Antongiorgi Thanks so much for your service is amazing, I will recommend my seller and the staff of E-Z LOAN AUTO SALES for all the attention and care about customer. MY FAMILY AND I ARE SO HAPPY WITH OUR NEW CAR

Anjanette Jones-Cruz

Got my first car here...now my second vehicle here also...Tim really helped me improve my credit so I could upgrade to an suv..I highly recommend e-z loan auto sales to anyone looking to improve your credit and smile as big as I did! I'm looking forward to my next vehicle!

John Mederski

Bought a truck from there, it ran solid. Very friendly easy service from start to finish

Shiriki Hill

going to EZ Loan was the best decision that I made they are fast friendly and affordable and they definitely try to get you the best deal as possible for less money and they work with you no matter what your credit looks like Tim help me get the best deal I am very happy with my purchase

Stacey Hewitt

I have had my car for 2 years been keeping up on my payments and now my car won't even start put in over 3000 dollars worth of repairs just to be stuck with payments and no car. And can lose everything.

Kaity Jeffries

Great service everyone there is friendly and Ramon helped me find the perfect vehicle

Randy Shine

The sales people were extremely professional, answering all my questions. Highly recommend anyone looking to purchase a vehicle to go to E-Z Loan first.

Pat Hobbs

Tim was very professional and guided me threw buying my vehicle

Joe Burns

Taylor was awesome from start to finish, has nothing but the best interest for the customer and is very thorough and makes you feel comfortable and relaxed and NOT stressed like other dealerships do, Thank You for your help and hospitality Taylor!!

l s

I worked w/Tim, he is very nice and willing to go the extra mile! He helped me to get in a reliable vehicle and find affordable car insurance. My experience was great! I recommend E-Z loan to anyone looking for a reliable vehicle and honest staff to work with. Thanks so much!

Anne Garner

Tyrrell was so friendly and helpful!!!!! Everyone was so professional but extremely friendly at the same time. I would definitely recommend this place to anyone!!!!!!!

Tamika Handley

I went into E-Z Loan looking for a new vehicle I spoke with Tim who was very helpful he told me everything I needed to know he got me approved very quickly Thanks Tim for everything I will recommend you to family and friends

Marisa Crosby

If there was a option for 10 starts I would choose that!! My car buying experience started off stressful due to my previous car dying ( purchased elsewhere) and needing a replacement ASAP! I was dreading the search for a vehicle, however Tim made this experience a awesome one. It was Easy fast and enjoyable. He made sure I drove as many cars I could until finding the best fit for my needs. Tim was honest and really did a great job making sure I was happy with my purchase. I also must note that Taylor was also very professional and helpful. Although I did not buy from him I was there for awhile and he offered his input on my car purchase. I observed Taylor working very hard to get a couple that was there into a vehicle and you could tell he was doing whatever he could to help them. Also, Tim sent an employee Rob to pick me up ( I live far away) he was polite, professional and knowledgeable. All and all a great team that goes out of their way for the customer experience!!

Angelica Rafferty

Had a great experience with tim. Wonderful customer service every time im in.

Rachel Nelson

Nick and Tim were absolutely fantastic! They understood what I wanted and did everything they could to make sure I got it. Process was easy and quick! I highly recommend stopping by and seeing what they can do for you!

carrie gottberg

I love this place. Taylor was awesome. He was incredible. Very nice and super helpful.... I will send all my friends there. Great job guys. Keep up the good work.

megan cratsley

Tim was great! Definitely would go back again!

Savannah

I met Nick several weeks ago, & since the beginning he has been more than helpful. I had a tough situation but he helped me get a car that’s reliable and affordable. He explained everything greatly & made this less stressful. If you’re thinking about going here ask for Nick, he’ll help you out!!!

cece gee

Taylor helped me to choose the right car for my needs. He handled my purchase with brevity and made the whole process a breeze. Thank you Taylor ~*~

Ralph Wynne

Taylor is the guy to see. He was very helpful and courteous.

Chelle McNeil

I called ez loan at 9 am worried looking for a vehicle I spoke with Tim from the Niagara Falls location, he had a member pick me up from my home with no charge....I was got approved with 700 down and drove away at 240 pm the same day.....worried free :) thanks Tim

Odie716 And Friends

The service was awesome, Tim went out of his way to find me what I was looking for and got me on the road in a beautiful vehicle. The payments are very doable and the quality of the vehicle as well as the service provided was outstanding. …

Keish Vincent

My experience at EZ Loan Auto was wonderful, I met with Frank and Tim and they were both great. Tim finalized the deal, he considered my every thought about things and everything I brought to the table did not go unnoticed. I love my vehicle!! B