You will be able to see the feddbacks of real people who purchased the products and services of Pitney Bowes (Loan Agency) in the territory close to Moose Factory (Canada).
As of day the firm receives a rating of 1.3 stars out of 5 and that rating has been calculated on 127 reviews.
As you can read, its rating is really insufficient, and it's based on a large number of feddbacks, so we may conclude that the score is very reliable. If people have bothered to rate when they've done well with the business, it works.
As you know, we do not usually bother to write reviews when these are positive and we usually do it only if we've had a problem or incidence...
This Loan Agency corresponds to the category of Office equipment supplier.
I received and email that a delivery attempt was made. This was a lie because I was home all day. Horrible customer service!!!
No Innovation here ! Terrible customer service
Actually, Pitney Bowes earns no stars from me. I've been trying unsuccessfully to confirm that I DO NOT WANT TO RENEW MY LEASE which expires on Sept 30th. I can't speak to a live person. I've left voicemail messages, started cases online (what a joke---it gave me wrong information. I was given a 1-800 # but it was a # in the states and they cannot cancel Canadian accounts. She gave me the phone number which I can't get through on, it's been busy all day. I finally tried another 1-800 number and got through to a Sales Representative who transferred me to the right department and I still didn't get through to anyone. I left another voicemail message. I am not sure what to do now.
Wonderful
We have been in contact with this company multiple times since February to return our postage meter. They say they need to charge $100 to pickup the machine but will match any quoted shipping amount. We went and got a quote from FedEx for $40.79 including taxes to ship it back. When we send this info to email addresses that we get from their returns department we get no reply. This is very frustrating and is indicative of a company that just doesn't care.
WORST COMPANY IVE SEEN IN MY LIFE!!! ALL PACKAGES ARE RETURNED TO SELLER AND NO INFO GIVEN AND NO REFUNDS GIVEN! DO NOT ORDER FROM THESE PEOPLE! NO CUSTOMER SERVICE EITHER!!!!!!
Lied about attempting to deliver an Amazon package. Not once, but twice. Then claimed it was being held for pick up for my convenience. As most other reviewers point out, this company seems like a scam. Avoid!
Buzzed my apartment to be let in. Then….nothing. The driver dumped my package in the lobby. Sure won’t choose Pitney Bowes again.
I didn't even know what Pitney Bowes was. I pass the building all the time on the highway and as a Jamaican I thought they made hair bows for kids (Pitney) (you gotta be from the Caribbean to get the joke) Anyway, I just recieved my first package with them as the sender. I ordered this item last week. Totally forgot about it. But it's here and I'd say with good timing. No complaints here! Thanks pikini :)
Not on time. Very very rude customer service. I am wondering how this company get 1.5 star.
Pathetic delivery service. Parcel has cleared customs and been sitting there for more than a week without being delivered.
Never received my product, no way of contacting them. Impressive stuff.
Dear readers, Please do not sign up with Pitney Bowes. There is absolutely no ROI and I will show this through a cost calculation below. In addition, it is difficult and time consuming to resolve any account issues with this company. I personally regret signing up with this company. They have cost us many hours of personnel time and have ended up costing us more per stamp, not less as they advertise. Cost of Pitney Bowes = Stamp + Printer Ink + Rental Fee Canada Post Stamp = $0.85 or $0.89 with 5% GST If there was an ROI, then Pitney Bowes should come in under $0.89 per stamp. Stamp You are required to sign up for $400 of postage ($440 with 5% GST) and then they will give you a $200 sign up rebate. This is good for your first 500 letters. All additional postage that you purchase is at the regular rate ($0.84 / stamp). Cost of first 500 stamps with rebate = $0.44 Cost of additional stamps = $0.84 After 8 months and multiple phone calls we have yet to receive our $200 rebate. Printer Ink Our ink cartridges were able to print 256 envelopes. Ink Cartridge = $73.49 + $10.49 shipping = $83.98 Cost of ink per envelope = $83.98 ink / 256 envelopes = $0.317 First 500 Stamps + Ink = $0.44 + $0.32 = $0.76 ($0.13 less than Canada Post) 500+ Stamps + Ink = $0.84 + $0.32 = $1.16 ($0.27 more than Canada Post) Rental Fee Monthly rental fee = $18.85 To reduce the per stamp rental overhead you will need to print a lot of stamps. We need to get the rental fee down to $0.13 to simply break even. Stamps to break even = $18.85 rental / $0.13 buffer = 145 stamps Your company would need to send 145 letters per month to simply break even with Canada Post. At this rate you will use all of your rebated postage within 3.5 months. Ever subsequent month will cost you. User Experience This company is disorganized and are unable to resolve issues. Pitney Bowes is a different company from Pitney Works. They work together but bill out separately. When we first signed up, Pitney Bowes did not transfer the $400 postage to our account properly, they did not give us the $200 sign up credit, they did not send us any invoice or statement showing that we had an outstanding balance, and they charged us late payments every month that we had this (unknown) balance. From the beginning we were receiving regular invoices from Pitney Bowes and we were paying these as they came in. Since we were receiving regular invoices there was nothing that indicated to us that we had an outstanding balance with Pitney Works. I called their support line 3 times, on average spending 1+ hours per call (including time on hold), to try and get our $200 rebate applied to our account. This issue is still unresolved. My labour having to manage the incompetencies of this company is additional overhead on our per stamp cost. DO NOT USE PITNEY BOWES!!! Conclusion There is no possible way to break even on this investment. DO NOT SIGN UP. They lock you in for a 12 month contract. To get out of your contract you need to pay the balance of your rental and the shipping cost to return the equipment. Cost of Pitney Bowes = Postage + Ink + Rental + Labour to manage this incompetent vendor.
Delivered a package I ordered from amazon.com, it was suppose to come on the 28th, but I just got it today, had no issues whatsoever. Good company and fast delivery with good tracking!
Ordered something off of Amazon on March 3rd...11 days later and still haven't received my order. This business needs to close ASAP
you guys make me want to move to mars
Package never received.
Ordered a leash on amazon, no photo to prove delivery like Intelcom and other carriers send. Stolen.
This has been the worst experience for customer service that we have had in 15 years of running a business. They constantly charged interest on the machine even though they only allow you to make a payment via online that works half the time. Bounced us around for 4 hours on hold from one department to US. back to same starting point all to make a payment and cancel. I DO NOT SUGGEST any business use this service for mail, any other option would be better than the past year we have had with Pitney.
A lady screamed at me to "**ck Off" before hanging up on me, after burping on the phone because she was eating at the same time. The call lasted less than 30 secondes, at 2:56pm on January 29th, 2021. She also refused to reschedule the delivery, which is incredible since I'm waiting for a parcel that I paid. What kind of delivery company refuses to deliver package ? What an disrespectful, unprofessional and unacceptable attitude...
AVOID at all costs. This business is the least professional organization I've ever dealt with. Pick ANY other provider over pitney bowes.
I don't understand ordering from Amazon and they can't deliver my package on time? How many failed times does it take to deliver a $30 item. Like for godsakes, the info is on the label. Does the delivery personal even know how to do their job?
Unacceptable attitude over the phone, insulting client and not resolving issue. Customer service and delivery service are unqualified and ineffective.
I had no issues with my Amazon order delivery, which was shipped from the US. In fact, my package arrived 4 days after I placed my order, which was 5 days earlier than the expected arrival date.
Dear Mr. CEO. I hope you're reading this email. As the Manager of Finance with my company, I attempted to reach PB on January 10th. Well, I spent a total of 3 1/2 hours just "on hold", waiting for a representative. As at 2:27 PM, I still have not been able to speak with someone. I will do everything in my power to disassociate myself from this company, and relieve ourselves from using PB. Horrible wait times! Unacceptable!.
this is a horrible company they leave you on hold forever, then you can't even leave a vm because the mail boxes are full. What kind of rinky dick operation is this? The only reason I gave them 1 star is because it wouldn't let me post if I didn't.
Took 3 months to get what I ordered, and then it was 16 sizes wrong !
Worst delivery company evee
just horrible. this company has become a joke. will charge you service fees, not allow you to make changes to your plan, and put you on a customer service scavenger hunt just to speak to an equally useless customer service rep.
I ordered item from Amazon, and I received Tracking ID: PBXSA026616xxx. When I tracked it for few days it says that it is out for delivery. Then I checked today on December/12/2021, the status says: DELIVERED". I spent all day at home, windows open to make sure that I don't miss it, but nothing ever come in, not even a guest at my door. Where is it? This is a SCAM! I will get my money back from Amazon, but STAY AWAY FROM THIS COMPANY!!!! Scary!!!!!!! THIEVES!!!! Never again!
The worst customer service and the worst online system ever.
Significant delays, lack of information. Poor service. For a simple item (weight less than 0.5 pounds) from New Jersey till today Feb 28, the item is nowhere. Nearly 4 days as internal process at Monroe facility in NJ just for "labelling, customs documentation". If you cannot better handle simple (non-electronic) shipments, then you should be out of business. This is a recurrent issue. I wish I could pick a different company from Amazon
This company should be avoided at all costs, after calling and calling me to have one of their infernal machines even though I only use the mail about 6 times a year and assuring me I could send it back at any time if I was not satisfied. I thought I would take a look and have a think if I could make use of it, however I received the monstrous thing and it was far too big for my tiny office and it seems my "top it up any amount and get it half price" only went up to $200 max. When I called for my promised return waybill they said I was obliged to keep it for a year because of "verbal agreement" and I received a bill for it even though the first two months are supposed to be "free" The sales people are very pushy and talk over you and the people I have dealt with after are very un helpful and do not return calls or emails. My saga continues. Even if they gave me free post for life I would not go near them!
Although a delay in delivery route triggered system update as a delivery attempt which was really not an attempt but their way to say that it was too late for the driver to deliver here at 4:42, I was pleased to be able to track my package whereabouts from the website. It now indicates next day delivery. We'll see! It came through Thank you!
Ordered through Amazon and no package just empty postal box. Avoid this company like fire when ordering through Amazon.
If my life depended on a timely Pitney Bowes delivery I would be dead 10 times over.
The worst
Absolutely abysmal customer service. Cannot get through to customer service, almost all phone numbers get disconnected. All I want to do is buy more postage and this is impossible!
Ordered an item from Amazon, get a message from Amazon saying they tried to deliver the item. I was home all day and no one came up to the door, I check the tracking number and they attempted to deliver the item 2.5hrs in the future. Pitney Bowes informed me they could not help me at all in getting my item back. Horrible company
Don't do business with them crazy people crazy company
Unreliable and late. I could not contact anyone about the location of my package as the tracker stopped updating a day after shipping an in general there was no real help on their behalf. I payed extra for my item to be delivered on time before I left the country yet nothing arrived at all. DO NOT USE THIS COMPANY!
My order says diliver but not recive if u eant i m happy to give my order number if have option for 0 star i will give you 0 star
I have been waiting for my grandson’s birthday gift and it hasn’t arrived. I ordered far enough in advance to have it on time. It’s been over 9 days and it has been in Toronto and has not gone any further. I am very disappointed with the service from Pitney Bowes. I have been an Amazon purchaser for years now. This is the only time that I have tracked an order to see it sit for so long I will never order anymore that would have this company be the source for delivery. I will have to see a disappointed little boy on his birthday.
Ordered some stuff on Amazon and they decided to ship my package through them. Package was delayed multiple times. I haven't gotten an update on it since the 9th saying it's in Toronto (and supposedly hasn't moved from Toronto since). I do not live in Toronto, but it should not take 2 weeks to get from Toronto to me, especially since this was purchased with prime shipping)! I would pick literally any other company to deliver my packages if given the choice. I'd give 0 stars if I could.
Agree with the other reviews. Horrible business model. We have attempted to close the account, which took months. After finally getting some refund for upfront payments I thought this was over. However, we have received a different bill from Pitney Works for something else days after. I think I need a wooden wedge to put out all accounts with this horrible company. Like zombie, connection with this business refuses to be ended.
I don't even know where to start. Basically read everyone else's comments. Worst company in the world.
I live in a small town .so we have Thomas and Thomson street .I don't think they read but now numbers .I was lucky the package was delivered by people in other house thanks.
I should have looked them up earlier. These people are crooks.
Garbage service. I wanna give zero star personally. They never even tried to deliver the product.
Order item on Amazon and tracking info said out for delivery on January 17th and 2 days later says its in Ottawa on 19th called pitney bowes and was told to call Amazon.thanks for the help didn't even ask for tracking number.
Awful shipping and turn around time.
Worst customer service ever. My package has been lost for a week. I called to this customer service line, and they said that they can not help me. I gave them my tracking number to look up my package and find where it was, but they said they are not able to help. Then they denied transferring me to a team that could. Super shady stuff going on there. I will never ever use them, and I'll make sure no one else ever does either.
Really the worst. Pitney Bowes managed to deliver my orders to the wrong address twice!... or lose them or simply never delivered? But they mark them as delivered and I never saw them.
If I could, I would give a 0, and I never do that! I ordered from Amazon in the beginning of November, and my delivery date was pushed 2 times! It's now December 9th, and the last tracking update was November 17th and still no package! Ridiculous currier, although Amazon did give me a full refund without any grief, so good for them!
Package lost, after I phoned Amazon I've received a refund. Will never order anything through Pitney Bowes again!!!!
I had a bad experience with Pitney Bowes and a leasing of a mailing machine. They are very nice engaging you as a client, then you get unexpected and unreasonable charges for keeping the equipment updated, if you buy supplies from a less expensive source (Staples) you are putting in risk the equipment warranty and you should buy your supplies with them (very expensive). Once I returned the equipment they take back any "promotion" they gave you when you started your business with you. Finally I was asking the toll free representative to put me with Customer Service department, she said "we don't have a Customer Service department" (name: Tinisha), which i am sure is your real problem. Stay away from this provider and just buy stamps at Canada Post store.
Worst company ever... I don’t know how people do business with them.. I ordered something from Amazon.com and my order has been cleared from customs on November 2nd I was supposed to get it on the7th but it’s the 16th now and still no movement still in Toronto. I bet this company is run by con artists and stupid people
Amazon package says delivered, but I received nothing and no picture was taken !!
One delivery attempt was allegedly made fifteen days ago and they haven't been back since. There is virtually no way to contact anybody and I have absolutely no idea where my item is. Pitney Bowes has one job and they're awful at it. Avoid.
I get email saying they tried to deliver at 9:56 - address had both apt and buzzer code. I was home and not on phone. They NEVER EVEN TRIED TO DELIVER,. Website says delivey 2:56 PM on January 17..it is now 2:16. Get your story straight when you lie to people pleasel
HATE THEM Worst company in the world.
i am so so mad at this company i was ordered tattoo machine from amazon few days aho and said my order was delivered ! but i didnt get it!!!how come?! this never happined to me in amazon !!!my order traking “PBXSA018493428” i need my order or send my money back ????????
Negative a 100. WTH? Sales answers calls immediately, but customer service is non exhistant. So Not worth the headaches.
A package gets delivered 20 mins away from where I actually live. When you call they just tell you to call Amazon and brush you off. Wow, Worst service ever. Stay far away.
I am adrift in my search for my apparently "delivered" package. What is the mysterious Pitney Bowes company. No one answers the phone, do I need to drive out to Mississauga and knock on the door?
Very bad experience.....penalties for late payment (Very bad since their machine is not working), fees for Ink (Too expensive) , Poor Machine quality, got new one and got another problem, overall do not recommend to do any business with them
Can't get through to talk to anyone!!! Hung Postage Meter never works properly and no service by anyone!!!
This is a SCAM! I have sent my girlfriend a dozen packages (from America)..."Pitney Bowes" is the only one that "Can't Deliver"...where is the package? No-one at the destination has seen a single representative...and when you call...NO OPTION to talk to someone about tracking! so what do you then do? I'm helpless to a scam. There's a reason this rating is so low! Update: the item was eventually delivered…after several days of claiming to try
They don't even try to deliver the packages.
did not receive my package even though it is stated as delivered.
Never received a package despite it being marked as delivered. There is no way to speak to a human being about this. Embarrassment of a company
I ordered an item from Amazon and Pitney Bowes said they delivered it directly into my hands at 4:35 today. It's only 3:30 pm as I write this. When I tried to get information from them about this they left me on hold for a long time and kept repeating a message for me to call the vendor. Terrible service all around. Issue was rectified. Thank you very much.
Out for delivery for the last 2 weeks. Tracking shows that it hasn't moved for their location 45 minutes away. Next time Amazon what's to use this carrier I am just going to cancel.
Packages don't arrive. 6 different packages from Amazon have not arrived, its been 6 weeks.
Not even worth a star rating !!!
I still have not received my package. I ordered through Amazon. They said they made an attempted delivery and ran into a problem. There is someone home at all times so I’m not sure what the issue was. It’s been well over two weeks since their attempt at delivery
I had no problems calling their help center. I was put through to the proper area in which I needed to speak to someone. An older lady came on the line, super helpful and sweet. Thanks again for your help Pitney Bowes!! :)
Awful.
They are the most worthless company around, leave our country please
ZERO stars. I have been trying with no success to arrange a simple name change with this ridiculous company for going on three months. Their process is so convoluted and stupid that it is impossible to get anywhere. Then they keep sending me emails saying that they're "closing the case file" and I have to start all over again. I HATE this company with a burning hellish passion and I hope they go out of business sooner rather than later. AVOID AVOID AVOID.
Update: well, like others they never delivered the package and Amazon had to reimburse me. The problem is that I need that item I ordered. :( I was supposed to receive my package on the 22 Dec (order passed on 29 November). I am still waiting and Amazon changed their estimate for arrival between 23 Dec to 12 January. The problem is that the package is in a city at 2 hours drive from my place so why no updates from 11 December which is when my package arrived in Canada?
I have had an item sitting in transit for 11 days and have not been able to get a response as to why or when my item will arrive if at all.....terribly run company
Outsources their deliveries to local operators who are inept and unable to deliver. Avoid at all cost. Lost reputation with customers far exceeds any savings offered.
I worked for this company back in 1991 when our office was on Lenworth in Mississauga. After one year my services were terminated after turning my area around with fast response time and repairs. Being the new kid on the team and reading the reviews guess it was a blessing. It was a great company guess things go downhill when you keep the dead weight... Looks good on them....
Most awful service ever! Everyone I spoke with there was either > or = as dumb as a rock.
This company is terrible! They kept calling and asking if i wanted a machine that could print postage. I don't mail anything and primarily use e-mail or phone. This did not stop the calls! Six calls later i was finally able to convince them that i did not need this piece of equipment but the lady on the phone (shanti) was very rude!
Horrible, overpriced service!
This company needs to train their delivery department which is run by unprofessional people. My item was delivered to a wrong address. The tenant contacted me to get my item.
terrible customer service
(Translated) Thief (Original) Voleur
DO NOT DEAL WITH THIS COMPANY They ARE HORRIBLE Endless charges.. no customer service DO NOT even think of calling them
The Pitney Bowes business model: sign-up unsuspecting customers into years-long contracts, provide sub-standard, second-rate equipment and zero customer service. When the customer complains, ignore them as long as possible. A year later, send an email stating that: "the Lease is a non-cancelable agreement. However, your satisfaction is important to us" and offer to terminate for a settlement amount higher than the remaining outstanding balance on the contract. Their service is unbelievable, unacceptable and it's shocking that they are still in business! If there were an option for negative stars, they'd be at -5!
If this can help one person to not have to go through what our office went through with this company, my type writing this will be worth it. I became a manager for my office a year ago and I couldn't understand why we were even using this postage machine when it turns out more expensive than just going to Costco and buying rolls of stamps. Pitney Bowes ties you into a 5 year contract. Luckily, ours was up December 31, 2016. So we waited until that finished up. So you're loading your postage etc and the machine malfunctions (meaning there's a void in the stamp) and you have to do it again, you lose that money. And they'll tell you there's nothing that they can do about it because it's Canada Post. You have to clean the ink heads. They charge you for the postage, a leasing charge for the machine and an insurance charge as well. I asked them why are we being charge for insurance. We have insurance for all our contents within the office. So they never asked the previous manager if we had insurance. They just charge you until you actually ask them. They asked me to send a copy of the insurance policy and I did. Then they took of the monthly charge for that. End of January after our contract has expired and we've terminated with their services, they're still sending us invoices and every month, I have to wait a minimum of 20 minutes to speak to a human being, then I have to explain that we no longer have any contract with them. Then they pretend to just realize this. I asked them why hasn't this machine been picked up yet. They give me so many reasons such as: they put all shipping on hold because of the holidays. And I asked why the bill was so high for our last bill and they said it's really not $576.70. There was a typo and our balance is $56 something February, I call again because we're still with this machine and they send me a bill for the lease of this machine. I tell them the whole story and ask them why this machine is still here. They said they'll have it picked up right away and don't worry about the lease charges, they will reverse it. March, the machine is still here even though Glenda promised through email that someone will pick it up and we've even sent payment for the shipping. Now it's April and we get a notice that our account has been passed to a collections agency. Good thing all of my proof was in writing so I sent them to the collections agency. They apologized and said they are awaiting Pitney Bowes to reply to their inquiry. Please stay far away from this company. It's not worth the headache they cause.
So I've been waiting for my package to arrive. I check the tracking and am told its been sent back to the seller. No reason provided other than delays in shipping. Well, it was shipped back to the seller and no reason provided. Tried to call them but you can't, Can only send a text message and they charge you $5. As if I'm going to chance it by paying for a text message when Pitney Bowes cannot be reached and give no explanation as to why its going back to the seller. What a scam. This company needs to be reported and lack of service needs to be made public. No wonder you can't be reached.
I was afraid after reading all of the google reviews that I wouldn’t receive my package. It came 1 week earlier than expected and I had no issues reaching a customer service agent for my questions. No complaints here.
The customer service with this company is completely missing. Since February 8, 2017 I have been trying to confirm that I do not want to renew my lease on my equipment. My lease expires at the end of May. I cannot actually talk to a live person. I have tried emailing through their webpage. I haven't received a response to my questions. I called the sales lady that was trying to get us to renew our contract. She gave me an email address and phone number. You can't actually talk to a live person at that number. I have email the address she gave me I haven't got a response, but I did get a subcontractor of Pitney Bowes calling to arrange the pick up of my machine. I questioned the contractor as to why he would call to book six weeks ahead of schedule and he had no answer for me as he thought it would be within the next couple of days. I have sent three more emails since I spoke to the transport company but I have not received a response. The company that I work for is a customer service organization and we would not have any clients if we treated them the way Pitney Bowes treats us. Stay away from Pitney Bowes. You can't get any customer service from them.
I used to think purolator was the worst until today. Useless customer service who had zero knowledge of anything to do with their shipping. We will be watching very closely to ensure we NEVER have to use them again. 1.2 star average is to good for this company. Zero responsibility, zero knowledge, zero care.
The worst customer service I have ever received. Nobody seems to know what is going on.
brutal to get customer service, will not cancel our account even after they removed product, still being billed for services never used. on hold on phone for over an hour before i hung up, emails bouncing back with no address return. will never deal with again
Be aware that your package will never arrive. Very bad irresponsible delivery .
Literally every package that has been sent to me through Pitney Bowes, be it sent by Amazon, eBay or others, has never arrived. They’re a company that seems to be only a year old, they claim not to be a carrier but instead some sort of “intermediary” for your package (whatever that means) and they seem to have no customer service dept. Even their “Pitney Bowes Cares” (what a misnomer) twitter account just generates an automatic response to check the tracking info on their site (which has not been updated in weeks). Who is Pitney Bowes? Have they ever successfully delivered a package? Apparently no one knows.
Besides lacking in customer service this company has weird accounting practices regarding taxes.
Stay away from this company, unreliability is beyond imagination here. Customer service is non existence. They lost my package many times. Simply they don't have reliable drivers who can deliver your packages. Even amazon call center could not get them on the line.
Never reliable and never buzz like the package says to. Or they don't hand to me they leave it in public spaces where other have the opportunity to snatch it
Slow as molasses.
Slowest shipping ever.
I had an amazon delivery that came through Pitney Bowes. All I got was 'unable to deliver', the item went back to the seller and I was given a refund.
Absolute buffoonery. I had to call their toll free number 4 times, was transferred to 7 different people, and hung up on twice. My request? I politely asked to which mailing address a customer would return a leased piece of equipment. It's as if they're so concerned about account cancellation they would prefer to hang up on callers than provide a mailing address. Seeking the return instructions took me about half an hour, and I was even transferred to the US customer service line. Incredible.
Dont know where my package is. Terrible company. Clearly im not the first person to have their package not delivered. I wish i can give 0 stars but unfortunately i cant. I dont even know how they continue as a shipping company. Just TRASH!
Thanks Good ????boy
(Translated) Terrible service, they do not call if they have problems with the shipment, they say that someone came and there was no one when 6 people live in the house, then they say that they could not find the address when the address I use is the same one I use for everything I ask and it always comes as it is stored in a predetermined way. They also do not have a contact email because nobody knows anything and nobody knows how to do anything. (Original) Pésimo servicio, no llaman si tienen problemas con el envió, dicen que alguien vino y no había nadie cuando viven 6 personas en la casa, después dicen que no pudieron encontrar la dirección cuando la dirección que uso es la misma que uso para todo lo que pido y siempre llega ya que esta guardad de forma pre determinada. tampoco tienen mail de contacto porque nadie sabe nada ni nadie sabe hacer nada.
Terrible company cant answer simple questions, will waste your time and money. Don t do business with these people. It pains me to give them any stars.
Unreal. I had to stop shopping at Amazon.com because of them using fake couriers like this one, but using Amazon.ca was ok, until recently, when they too sent a few things with P-B. Thing is, P-B doesn't deliver to my area! So they leave the things at a town almost an hour away! (I think- tracking seems to hint it's at a town 5h away, and I can't currently get ahold of anyone to ask, them being closed weekends, but in the past it was the closer town). Very inconvenient since the reason I shop online is I am almost totally housebound due to my health. So I have to beg someone to drive all the way there to get my stuff, THAT P-B GOT PAID TO DELIVER TO MY HOUSE! Nice gig, getting a fat Amazon contract to deliver stuff you don't really bother to deliver. Oh and to make it extra fun, they don't even notify you when your stuff is ditched at this random location. Every time stuff comes with them I think it went missing, research what happened, and find it has been sitting at this random place they "deliver" to, for a week or two! Zero calls or emails or attempts to actually deliver. And they are closed weekends, with like six different phone numbers listed all over the web, none of which seem aimed at helping people expecting a parcel find that parcel, seems to all be aimed at selling their "services" to shippers. Good luck finding what number to call and getting answered. Why on earth did Amazon give these guys the contract for my region when they do not deliver here? Just ridiculous. I guess we all know we shouldn't shop Amazon, but lack the willpower. I shall try to see it as a good thing that Pitney-Bowes' involvement is forcing me to finally cease dealings with Amazon.
I placed an order with Amazon CA. My package was scheduled for delivery on Tuesday December 29. 2021, which was perfect, there would be someone in the office that day. Instead of that, I received and update on FRIDAY DECEMBER 24 that it was out for delivery. There is no one there, the office is closed! It was delivered at 3hr 37pm. I sent a security agent immediately and there was nothing, no package, he even checked on all the floors of the office tower but as expected, nothing. How can it be delivered at 3hr37pm when it was 1 HR30PM??? In which city was it delivered? In which time zone was it delivered? Where is my package? Of course, I was unable to talk to someone, just a machine that confirmed the delivery. They don’t care because Amazon will refund or send another item. They are paid to make the delivery and it seems like the client is not important to them. Amazon customer service was unable to reach them either. So, I will have a refund, I will order the item after the holidays, and I sure hope that it WILL NOT be delivered by Pitney Bowes.
This delivery service is clearly some sort of scam. 1.4 Google Rating, and not surprised to see all the similar cases to me. Why is Amazon still using them? Just like others here, Pitney Bowes tracking portal shows my package as attempted delivery and undeliverable at 9:15am on Oct. 29. That's a flat out lie as there were 3 people in my house all day Oct. 29, we have video doorbell that sends notifications to all our phones, and I also have a huge window at the front of of my where I would have seen a delivery driver. No way to put in a support ticket unless I'm a Pitney Bowes corporate customer. Tried call 3 times and was on hold for a hours each time. The best part? See bottom left of picture attached. The Contact Us, Need Help?, Have a Problem? Let us know "links" at the bottom of their Tracking Page aren't even links. It's just grey text. They absolutely don't want you contacting them for delivery issues.
Just like the other reviews on this company, I'm here to tell you to avoid this intermediary at all costs. I got a notification saying that my package was delivered, but my package was never here. I called the shipping company that Pitney Bowes contracted to ship this item and they confirmed that the package was never delivered by them. So I then proceeded to call Pitney Bowes (nightmare trying to get through on the phone as well) and once I finally got through to an individual he said "hold on and bear with me for a second" and proceeded to put me on hold for 5 minutes pretending to do something and then just hung up on me. This is a shameful company with no respect or decency for customer service. I was actually shocked reading the other reviews on this company and thinking no way it could be true. IT IS and do NOT contact this company for anything.
Simple thing as to get a return waybill to send their part back is so confusing. There customer service is non existent the first time. After the 3rd call I managed to get a hold of someone to create a ticket but again CS is not very good.
I ordered 15 packages from amazon. I got 13 of them. The other 2 were pitney bowes. They say delivered but I didnt receive then. The tracking shows them bouncing all over the United states. I live in canada.
$65.32 Funds available yet a 2032 stating no funds available all because Canada Post requires $1 of postage needs to be added per year?
Total scam company!! I placed the order on Amazon and the delivery was provided by Pitney Bowes. I have never received my ordered item, but on Pitney Bowes site it's marked as delivered. And the delivery place is noted as Toronto. "Awesome"! The package was not returned to the sender and was not delivered to me. They just stole it. I wish Amazon never use this disaster company any more!!!
I am waiting for items from Amazon with daily updates from Pitney Bowes saying they attempted to deliver but were unable to. Now I got the same notice for another Amazon delivery where they have been used. Just to note that my business is 24:7 and I am always on the property, and purchase online with no other companies having problems delivering speedily and leaving the items at the front door of the business. We are rural but on a main district road and in business for 25 years, just 5 minutes from downtown.
Terrible company not even willing to help customer. We are too small for them.
my item said it got delievered but DIDNT
This crazy business did not do the delivery then returned my order back to the seller. All what the delivery guy did just phone calls & text messages. You Are Too Awful!!!!!
Delivery was delayed by a week and eventually delivered to the wrong address. There is no direct contact for help to track your package. Every time I called, I selected sales just to speak with someone and I got transferred by a representative to a line for tracking. The line always either got disconnected or put on hold.
Customer service is dismal - Seems like no one knows how to direct my call. I've been transferred to 4 different departments and am still holding to find out basic account information. How is this acceptable?
My package got lost in the post! No one delivers at 11:30 p.m.! It's your own problem to call customer service and say my stuff was sent out and disappeared or someone took it! On no account should anyone use this post office
Had a parcel coming in from Amazon. The address was plain and simple - but the delivery was made to a completely different neighborhood. Perhaps time to reevaluate their business.
PLEASE DON'T BUY FROM THIS COMPANY
I was getting amazon parcel delivered by Pitneys Bowes. I got a notification saying item has been delivered when nothing came to my door so I went out searching for it just in case(I living in an apartment), to my surprise I found the parcel sitting at a lobby entrance where there is hight traffic of people and, it was wrong and furthest lobby they can possible placed.