Reviews of Jack's Pawn Shop (Loan Agency)

erin Knight

Drove in from out of town due to the great prices listed on their online ad. Nothing in the store was even close to the advertised prices very disappointing, waste of time right before christmas, just be honest.

scott rempel

Went into jacks for the first time today looking for a riding vest definitely have to say the best service I have had in a long time the lady that helped me was great will definitely go back and highly recommend

Justin V

Awesome place to stop, great stock and great people. Staff is very friendly and helpful. They even helped out our riding group with donations, coming in early to provide a place to stop and have coffee/treats when doing a charity ride. If we didn't have to cancel last summer due to COVID, they would have helped us again. I don't understand any bad reviews, but I can't say it enough, great people. Thank you for everything.

suicidesquad22

I was not impressed I bought a leather vest .... I got on my bike and realized on my ride home it was just a little to big i called the as soon as I got home I did not want a refund just exchange for one size smaller they said no .... I would not recommend this place ...... I have never encountered a no exchange policy on clothes very weird ....

Colin Broughton

Been buying all our jewelry from Jackie for several years now, highly recommend checking them out. Huge display cabinets with tons of selection, and always new stuff to see when we stop in. Employees make you feel like your apart of a family.

Anita

Walked into Jack's for the first time today and walked out with the perfect anniversary ring ???? Christmas gift from my husband ❤. I'm so happy. The service was great and friendly! Thank You Anita

Nathaniel Postma

My review stays the same. Bad customer service. The male employee with the tattoos was extremely rude to me the first time I walked in. I asked about a tool, and he put his hand up to me without saying a word. So I walked out exclaiming that this was no way to treat potential customers. I wasn't loud. As I walked down the street, he followed me out, yelling at me calling me crazy, and insulting my attire. As you can see from my google profile picture, that was what I was wearing when this incident occurred. I demanded to speak with the manager. He told me the manager was on holidays. As far as I could tell there was nobody else there at the time that this incident occurred. I only found out recently that his mother is the manager. These people are messed up. This is no way to conduct a business. I went back today because I needed a mic stand, and after I purchased one, the mother/manager recognized me, and accused ME of being rude to him. After I left, she followed me outside, ignored everything that I said, and banned me from the store. DO NOT DO BUSINESS WITH THESE PEOPLE! PS: Ma'am you can reply all you want and act innocent, but I know the truth, and from the reviews that I've read, so do those other people. Shame on you and your son.

ron wright

They go above & beyond!

Jordan Prince

I would NOT recommend this place just based of the one star ratings I have read, and not to mention the replies from the business owner, absolutely despicable, there are many other pawn shops within walking distance that will treat you like a human being.

Mormodra

After reading the reviews and coming to this store I understand exactly how the others feel. Also the replies by the owner of the reviews are downright unprofessional. If I ever talked to my clients or replied to reviews in this manner I would hope I got punched in the face and possibly had an epiphany about my actions... The owner is rude, unprofessional and only makes excuses for their actions in their reviews... I find this behavior completely unacceptable... I may not be a psychologist but this kind of attitude towards yourself and others is toxic and will not be tolerated by even the worst kind of people... since everyone at least deserves respect.

A. White

Love this place, guy behind the counter is friendly and knowledgeable.

Sublimeracer

Jack's has always been the best place to shop, I love the selection, and the staff are fantastic.

David-James Bettis

As a consumer, this is a great pawn shop. The prices are reasonable and they have a decent selection of tools. My only complaint is that the store was not busy when I visited and yet I was not greeted until I was nearly ready to leave. The man behind the counter basically ignored my existence. The woman who did eventually greet me, however, was delightfully pleasant. I have never sold them anything, so I cannot offer an opinion on that matter. Overall, I enjoyed my visit.

Tron Doe

Worst service I've ever received shopping in a business EVER!! I was followed around the store by snobby owner who treated me like a junkie off the block ! I wasn't allowed to look at t shirts in the large or xl section cause I was clearly a medium. She then told other customers she was lurking around the cause I was in a certain section of the store. Then I was accused of going into the washroom because she heard the door open . When I wasn't even near a washroom nor was the employee even in the room Never will return even though there is an item there I would like to.purchase Bunch of clowns In this store besides the nice lady at the till with glasses

Jabbajabba Dudedude

I've been going to Jack's off and on over the years and whenever I show up they've always been friendly and treated me really well each time. I like their selection of tools, and their leather goods can't be beat! I can always find what I'm looking for when I'm there. I'm sure that I will be back to Jack's again in the future.

jeff ascah

Great motor cycle gear equal to harley davidson fraction of the price great service from the redhead sale lady

Raymund Bautista

I felt like i was scammed. At the end of your purchased lady will write it down a pink paper that item only can exchange no return policy.they should told me that before paying my item but instead after paying through debit card. Not pleasant costumer service with a lady always wearing a hoodie .. First and last time to visit. Not recommended.

Raj Gill

Called to inquiry about a product thst was on Craigslist the guy who picked up was so rude and hung up on me so horrible customer service first time I even called a pawn shop really derespectable never go there .

Donny Mulch

Walked into Jacks today not knowing what to expect but..... I was very shocked at all the motorcycle leather. The girls there got my hooked up with new Jacket and chaps. Very excited to get riding with my new leather. Thank you Jacks!!!

Will Graham

Went to return a very recently purchased product from this store within 48 Hours of purchase labels not removed and full receipt and they declined a refundjust pointed out their no refunds sign on the wall.. customer service at this store is absolutely deplorable I would never suggest an anybody shop at this store

Country Boy

I was there today looking to buy a guitar they kept on staring at me made me super uncomfortable they were not wearing masks at all definitely won't be shopping there anytime soon ????????????

Kelly Barrette

Have turned me down for pawn on brand new tools as well as jewelry. Have heard from others the same thing.

Tromroan Shanks

I went into Jack's Pawn Shop for the first time today looking for a leather jacket for my son. I found the store to be tidy and well organized and I was quite surprised by the great selection of leather jackets, boots, saddle bags, etc. The staff were very helpful and made some great suggestions. I was very happy with the jacket that I got. I hear that the store supplies the show Riverdale with all its motorcycle jackets - I can see why! I would highly recommend Jack's and I will be back.

Angie Ritchie

Came hear to get a engagement ring and was very happy to see all the selection. The lady was very helpful and between the two of us I found my perfect ring for a fraction of jewellery store prices. Highly recommend this shop great staff.

Lee Panrok

There is plenty of inventory to choose from and the employees have always been friendly enough but I never see any customers there.

Mrk 346

Great music gear, friendly staff, fair prices.

Ryan Christie

This is my first time ever doing a review for a business so here it goes. Recently I had almost every piece of equipment and tool I have stolen from my mobile construction trailer as we had just finished a major 3 month project which left us with a trailer full to the ceiling that had not been unloaded yet to our warehouse. Thieves were caught in the act, police arrived and SOB's got away in a stolen truck with stolen plates. They actually cleaned out the trailer front to back and obviously had made multiple trips prior to being caught in the act on this run. Finding out we were only insured up to $5000 left me absolutely devastated and out of business! We normally never have even $5000 left in the trailer at anytime but this time we did. The only choice we had was to try and buy used tools to get back into business with the $5000 of insurance money. I visited a number of pawn shops in Surrey on King George with a shopping list and explained my situation to all of them looking for a package deal and they all seemed to not care at all. Basically their prices were their prices! Afterwords I found myself at Jack's Pawn shop and that's where I had a outstanding experience! The lady who was helping me there was super understanding of my situation and not only helped me try to fill my very very long list with what she had in stock on the shelves in the store, but she even said she had some tools in the back that possibly might be coming available(although not guaranteed) in the very near future and showed me those in case I was interested . I was given a package price on all that I bought at that time which really helped me out with the limited funds I had to work with. Before I left the store, she asked to make a copy of my list so she could contact me if she got any of the other items in at a later time to help complete my shopping list. Absolutely Outstanding customer service in my opinion. Instead of trying to rip me off or charge me full prices, she actually was trying to help me out of my horrible situation. I can't say Thank You enough for all your help Jack's Pawn Shop. Ryan owner of Construction Company. (Not comfortable posting my company name here)

Marsha Haines

I always go check out jacks pawn shop, never been disappointed and always helpful! Friendly staff, and I always find what I’m looking for. I will be returning. Thanks for all your help!!!

Jay Coffey

Guy there knows what he is doing but the older lady there doesn't. She turned down my gold chain, I then later sold it to cash converters for more than my asking of pawn value. Be cautious here.

Tony Archer

Great shop, good customers service , the ladies at Jacks take care of you real god. Very knowledgeable on their product. I would highly recommend this shop. You will not be disappointed in all their stock. Its a little gem in downtown Langley.

Dan Hare

I have purchased many items at Jack's over several decades, anything from tools to musical equipment and whatever else I might need. There is a wide variety of items and always lots of stock. I appreciate their friendly, professional service and reasonable prices which is why I make a point of going there about once a month to see what's new.

Yvette Henry

Service was very fast.. perfect find for us.. Jewelry was nicely displayed and lots of choices, My next visit I'll def check out the pawn section

Chantelle Onem

never been treated with such disrespect ever in my life! the guy behind the counter who served me seemed to be in charge. i feel bad for that business if that is the case, because it will go nowhere with him at the helm! unprofessional , unwelcoming and uneasy is what i took away from that experience! i do not recommend

John Mason

I'm really not sure what the owner of this pawn shop is in business for... To make money??? Or to put off a rude, snotty, on a high horse, better than you attitude to all clients that walk through the door! Almost everything is overpriced and/or incomplete or just poor quality... I won't be bring my business there ever again! There are 3-4 other pawn shops in the immediate area that are eager and happy to do business with every client that walks through the door!!

mike west

I'm surprised of these mixed reviews. I have been buying and selling with Jacks for over 12 years now, I have always been treated with respect. I will continue to do my business with them and highly recommend to my friends and to all.

sandy Xo

I ordered a leather jacket and was delivered within a week. Quality of jacket is superb. I have boughten many leather jackets and this one by far is the best. Heavy duty and comfortable. Very good price also!!

Wes Reed

Nice people who are there to help you with your questions and answers willing to go the extra mile