Reviews of Carol Automobile (Loan Agency)

Sofia Calafatis

Amazing service!!!

Soup Nazi

Amazing staff top notch service would recommend to anybody looking for quality care

Todd Gale

Had to have a couple things added to my truck and it was taken care of by carol auto. Really fast to get the appointment and had really friendly service. My experience there was a excellent!

Jordan Young

I have only the best to say about the service departmart at Carol auto, they will go above and beyond to help you out. The sales department on the other hand, that’s another story.

Shawn Delurey

Great staff a pleasure to deal with

Tracy Colborne

Excellent service & friendly staff! Always go over & above.

Tina Cassell

My first service agent was NOT helpful nor seemed he even wanted to help in any way. I was rushed on phone calls and there was no willingness to provide satisfactory service when I visited. I found him arrogant and I’m not one to complain about things. This was the third time my truck was over for the same issue with the same service advisor in a 3 month time frame. Very frustrating. I qualified for a rental but he was not willing to help. My truck was at the garage for 4 weeks. In saying that, I switched to a different service agent two weeks in to it. Her name is Arlene and she should be recognized for her willingness to help. Within two hours I had a rental delivered to my door. She called daily or messaged with updates on my vehicle which made me feel like I was an appreciated customer, who’s paying a lot of money for a truck I was unable to Have in my driveway to show for it. I had nothing. She personally dropped my truck off to my driveway this evening. To me she went above and beyond. Very much appreciated. Thank you Arlene :) The dealership cleaned and washed my vehicle which was also much appreciated.

Rick Bursey

Good service

Carson Gibson

It was a pleasure to remain at home,(actually that is the advice of our Government during the pandemic) and have Carol Auto pick-up my truck in my driveway and take it to their garage, fix an issue and return it to my driveway completed. What better service can one get at this time? Thanks to Carol Auto for arranging this method of service.

Tanya Philpott

Awesome dealership!! Top notch service and staff.

Danger Industries

Friendly and hard working staff!

Dave Bosse

(Translated) Very good service (Original) Très bon service

Marie Michèle Desrosiers

Had difficulties to understand each p other, leading to time loss for me and my client. You need to be ultra precise on every fact said, take note of things said. Or maybe I was just badlucked?

Chillenz

Great staff. Will take care of you.

Edward Brown

Great people and service.

Paula

I took my vehicle into get the blue tooth fixed as it was not hooking up to my phone. The problem was fixed temporarily but is still an ongoing problem.

Roz Ricketts

I had an urgent situation today with a loose wheel on my 2011 escape. My husband had changed the wheels to winter ones last weekend. One on my wheels had come loose. I called Carol Auto after 3pm and Erica reassurded me they would help me asap. Tony, one of the techs, came to my rescue in just a few minutes. He tightened all lug nuts and inspected the rim. We headed to the shop. By just after closing time Tony had my vehicle road worthy, with a damaged rim and lug nuts replaced. Keith had my bill ready. Parts only and No labor charge and I was safe to go again. I had 240 km to drive home and was so thankful the Carol Automotive Team had saved my day.

Bern et MPi Dupont Brodeur

(Translated) Very efficient and professional staff. Thank you! But my F-150 is just the opposite, door seals problem not soundproof, transmission does not modulate well from 1 to 3 and synchronization more or less good at high speed in mounted, ventilation not effective on the 3 functions, delays between forward / backward, no skip flat for belt protection and oil filter, wiper hops, ford just makes us look for the price. By cons driving is superb! I can not wait to change to a 4x4 Transit, if it's not too expensive. Thank you for your services Mathieu, you really helped me out. (Original) Personnels très efficaces et professionnels. Merci! Mais mon F-150 est tout le contraire, problème de seals de porte pas insonorisé, transmission ne module pas bien de 1 à 3 et synchronisation plus ou moins bonne à haute vitesse dans les montés, ventilation non efficace sur les 3 fonctions, délais entre l'avant/ reculons, pas de skip plate pour la protection de la courroie et filtre à l'huile, essuie glace sautille, ford nous fait juste du tape à l'oeil pour le prix. Par contre la conduite est superbe! J'ai hâte de changer pour un Transit 4x4, si c'est pas trop chère. Merci pour tes services Mathieu, tu m'a vraiment dépanné.

Cliff Lush

Great service every time, always followed by curtesy follow up call. Thanks guys, keep up the good work.

J McK

They always take care of my truck. And when there have been errors in their work they have fixed it with out pointing fingers or trying to place the blame on me. This place is one of the good one's. I can't recomend them and their service department enough.

Louis Noël

(Translated) Many choices and after sales service (Original) Beaucoup de choix et service après vente

Robert Mc Lean

Excellent staff, good customer service!

Chloe Slaney

Great service! Excellent job!

Allan Pilgrim

Great service

Len Ploughman

Excellent service as usual!! Even dropped it off in my driveway when I was out of town!

Sharon Sacrey

Awesome service, friendly and willingness to help

Derrick Hall

Excellent people for deal with. Great service as usual

fabian benoit

Great service department. work was done on time and at a high standard.

Gene Mayo

First class service

Larry Poirier

My F150 was picked up from my driveway. Full service completed as required. Was cleaned down before and after service and returned to my driveway as promised. Excellent service: efficient, friendly and helpful

David Nicolle

Fast and friendly service. Very helpful!!

Jessa Rodrigo

Always the best and quality service!????????

tracey dicks

Great service!!

Dave Woolridge

Great place and staff. Pleasure doing business there

Sensei W

first time getting service at this Ford dealership in lab city. Becca at the front desk was amazing. she's friendly, patient and knowledgeable of the services that were done on the vehicle. She went over in great details of what was done and provided me with top notch service. so far my experience at this dealership has been great! thank you Becca!

Sarah-jean Pardy

Always great service

PETER Clements

Great friendly service, each employee is always there to make sure I am taken care of.

Katherine Cramm

Carol auto fit me in to replace a blown tire, excellent service

mark lush

Great friendly service great frontline reception who are also well informed on Ford products and quick to converse during drop off and pickup about the upcoming Bronco release Early drop off is convenient The vehicle service is clean and professional Thanks

Lisa Pike

Excellent

Gabriel Beaupre

(Translated) Good service. (Original) Bon service.

catherine colbert

I'm very pleased with my service as always great service great people always satisfactory

Tom Mihajlovic

Excellent service and friendly staff. Loyal customer for more than ten years.

Christian Sheppard

Went to Carol Auto to pick up a colleague's car when he was given the keys the car was parked around the side of the building covered in snow and wouldn't start. The man was 85 years old. That kind of service is unacceptable.

Gerard Bailey

Excellent service

Dennis Jordan

The sales team at Carol Auto was very fast and efficient with my purchase of my new Ford truck,I was very impressed with how helpful they were

Ron Hamel

Was very disappointed with this appointment because I had a early appointment due to having to go back to Goose Bay for work an never got my truck back till 145pm with a 730am appointment was very disappointing

Cliff Jacobs

Was a very good experience. Sported me to the mall and picked me up to returned.explained what they did and booked a new appointment