Reviews of CarOne Kingston (Loan Agency)

Mike Mayer

Had a great experience! Josh and the rest of the staff were very friendly and accommodating.

Bonnie Beals

Wow!! I am so friggin happy with my car, and Andrea at Car One was amazing. You can really tell that they are honest and want the best from your car buying experience. Thank you to everyone for your honesty and consideration.

Olu Olutunda

I had a great experience with Trevor over the phone and after we met one on one. Trevor was very patient and experienced, which informed my decision on the choice I took. Very seamless transaction. Would recommend CarOne and Trevor any day, anytime.

Courtney Dacuk

I had an amazing experience at Car One Kingston! I worked with Andrew and he was so kind and helpful, I felt right at home! He helped me sort through what vehicle would be a good fit for me! The process was easy and my vehicle is beautiful! Thank you so much for the best experience!

Devon Sero

My girlfriend and I went in to look at a truck, Tiffany helped us she was absolutely outstanding to deal with. I highly recommend dealing with Tiffany or anyone at all at Carone.

Izaak Vyfvinkel

Sara made buying a new car a quick and easy experience! Top notch customer service and made us feel welcomed from the start!

nicky reynolds

Very helpful, good experience

Don Radtke

Trevor Mortimer: The idea of having to buy a vehicle is never easy. However, after having the privilege of meeting with Trevor and explaining to him my needs and concerns, he took the frustration out the process immediately for me. His patience and understanding helped this military veteran choose the right vehicle. His craft of getting you “the car buyer” the best deal possible was incredible and his number one priority. Trevor constantly kept me informed on the process daily. His determination and motivation was far superior then any other representative that I have dealt with in the Kingston area. I would highly recommend this gentleman to anyone in the market of buying a vehicle. No Hassles or Gimmicks. Thank you Trevor for finding the perfect vehicle for me and my family. We couldn’t be any happier. Five Stars Don Radtke

Hayley Love

I recently purchased a SUV with the help of Ben at CarOne. The SUV is a perfect fit for me. The help I received was amazing, and I knew my best interest was the number one goal. Definitely would recommend CarOne, and asking Ben for assistance! Was a great experience!

Wil Etherington

Fantastic buying experience! No pressure, professional & knowledgeable sales representatives, and a modern buying experience. Thank you so much for your help Ben we are so thrilled with our purchase.

Sophie Felleiter

We chose to visit CarOne first because of all the good reviews on Google. We were not disappointed! Never felt like we were pressured or pushed into anything by our sales guy, (Trevor Mortimer) who really listened to us and our needs. Really great and friendly guy! We got a much better car then we had anticipated and are still very happy with!

Justin Costa

Loved my experience here at CarOne Kingston. Went in to look at one car and ending up leaving with another. Great time talking with the sales and they were very friendly. Good lot Good selection Good time.

Kyle Lucas

I've never had a more professional person handle everything Leslie the dealer was absolutely amazing. I would rather leave her a 10 star review. Well, I only had my vehicle for just under 3 months. the engine, without warning, blew. The tech and the entire staff worked to find a new engine to put in and found out it was covered under warranty. They worked for 22 hours to get my car up and running and even getting a new battery. They kept me in the loop the entire time letting me know exactly what needed and was being done. Now my car is driving better than it did whenbi first recieved it. Amazing technicians, and outstanding customer service. I would gladly give a 5 star ???? rating to CarOne Kingston. Thank you for everything. #amazingpeople #amazimhbusiness

Megan Shaw

My experience with CarOne was amazing! All staff were welcoming and helpful.This was my first vehicle purchase so I was overwhelmed and anxious but Arham and his team went above and beyond to make my experience memorable and stress free. I’m extremely happy with my purchase and would highly recommend CarOne to anyone.

Matt Love

Great prompt service. Friendly and did everything possible to help me get the best financing options. Leslie was great to work with and made everything simple to understand.

Tom Polnick

Excellent service when buying my first car. Experience Leader Andrew was extremely helpful.. would definitely recommend and use Car One again!

hailie crausen

Ben is amazing and easy to work with, and takes great selfies

Erin Beattie (Mrs. Beattie's Classroom)

Had the pleasure of dealing with Ben and Joshua, both of whom were personable, knowledgeable, and professional. I highly recommend Car One Kingston!

mitchelle bragg

Andrew was efficient, effective he followed up, he's courteous I will definitely go back to him and refer to my friends

Tia B

Very knowledgeable and friendly staff. When I bought my car they were really good with staying in my price range and going over different vehicles with me. There wasn't any pressure to buy "extras". Overall, it was a good experience. Their service department is great. When my battery died in a store parking lot they came out to boost me, so I could get home. Their vehicle pickup/drop off service is fantastic. It really helps me out since I have a toddler. I do wish that their 30 day warranty was longer, maybe 90 days, but other than that I have no complaints.

Spencer Hayes-Freeman

Fortunate enough to work with Andrea who made buying my first Financed car easy. Helpful when i didnt know certain things, went through a lot of paperwork. Answered all questions i had. Got my car to the price point I needed it to be a month. Thanks for the help!

Aleesha Nicole

Andrea was absolutely amazing. So personable and extremely knowledgeable. I trusted her completely during the entire process and she was so transparent and attentive. I was able to have my vehicle within days of test driving it because of how hard the team there worked. Thank you so much Andrea and CarOne!

Vanry B

The worst experience I will never buy a car from there again. The car had problems! While my car was being fixed under warranty. They promise to cover some of the cost of my rental that was $800 and never did. Although the fund was suppose to go to helping a family member get medical treatment. I had to pay out of my pocket. Which I shouldn’t have to pay anything at all. All I got was a nasty text message from Ryan of how I would not be getting my money back after 3 months of waiting and still to this day nothing Ridiculous!

Ray Byrne

Tiffany worked hard to get me sorted, and they went out of they’re way to fix the few complications that came up. Was a please dealing with Tiffany and Arham, I’m very happy with everything

Mark Vickery

Ryan provided excellent customer service, and especially with the current situation going on. My car was picked up on time and returned to me by the time quoted. Keep up the good work car one

Isobel Bachellier

Excellent customer service and they made things so easy for me! I was kept informed while they had my car in and everyone was very nice.

Becky Stergiou

I brought my vehicle to have an alignment and inspection done. Tom took the time to show and explain the problem and work that was done on my vehicle. He was very professional and appeared to genuinely care about my concerns. He was very welcoming when I arrived and knowledgeable. Thank you Tom!

Jo Bérubé

I absolutly loved my experience! My partner and I were buying our first car and Leslie made it really easy for us. I didn’t feel pressured about anything and I felt well suppirted thorough the process. We really love our Subaru Impreza 2017! If you are looking to buy a used car, I totally recommand CarOne!

Mel Walters

Amazing service as always. Fast, efficient and friendly!! Always go above and beyond for their customers.

Amie Struthers

Amazing communication, so helpful and went above and beyond for us.

Joshua Valdez

Had an amazing experience, Andrew Molina did an awesome job selling me my first car. Showed me everything about the car and what I needed to know and was very satisfied. He was very professional and easy-going to talk too. Would definitely come buy another car here in the future from the amazing customer assistance I've received!

Dutchdonjuan

I have nothing but good things to say about CarOne in Kingston! Ben made the buying experience easy and stress-free. If you're looking for a used car they are the place to go! I'm loving my 2015 Leaf!

Sabrina Michelle Livesey

I bought my first car from Car One Kingston, and I absolutely love it! All of the staff were very kind and helpful in assisting me in my purchase; especially Cassandra! I am very pleased with the outcome and would highly recommend this company and staff for when you are making your next purchase.

Renee E

Andrew is wonderful! Very professional and courteous. Great selection and customer service

Sarah McCormick

I was looking into financing a car and my friend recommended Ben Kennedy to me at CarOne. He was super friendly and nice and was good at explaining everything to me and answering any questions I had, as it was my first time financing a vehicle so I wasn’t really sure what to expect. Very happy with my vehicle and was glad Ben was my sales person!

Tony Nguyen

Edit: Look at their response to me. Nothing to say about falsifying the information and lying about the warranty?? This dealership using sales methods that are unethical, probably even illegal. First of all, the general manager of the dealership has been fined in the past for unethical practices. They’re refusing to refund their “fully refundable deposit” saying that they keep the deposit if a bill of sale was signed. That’s not what fully refundable means and signing a voidable bill of sale is not binding. Sarah and Tiffany were the ones I dealt with. They lied to the bank on my financing application by falsifying the time I have been with my employer and also falsified my gross monthly income. They tried to charge $1500 worth of financing and dealer fees and warranties on the loan claiming that the lender (Scotiabank Dealer Advantage) said that I have to have a warranty to get financing approval at a 9.99% interest rate. I called the lender myself, spoke to a supervisor who confirmed my suspicion that the dealership was trying to rip me off and they don’t make anyone buy a warranty for financing. That alone is misrepresentation to both me and the lender which would void a contract and a financing agreement. I come back at them with a cash offer and then they started to plead for a way to keep the financing agreement so that they can still receive an incentive fee from the bank. One of the ways was... surprise, surprise, dropping the warranties. No thanks, I will not give them anymore money than needed. On the cash offer, they tacked on a $500 warranty cancellation fee and the CarFax that they claim comes free with every car is actually something they try to make you pay for. I’m not a lawyer but that $500 warranty cancellation fee doesn’t seem legal to apply since the first contract was full of reasons why the contract is null. Yes I did sign the bill of sale and cancel it but misrepresentation is a valid clause to rescind on it. Don’t do business with them. I’ve reported them to OMVIC and will be doing the same to every other regulatory body I can and reporting them to Scotiabank Dealer Advantage.

Emawii129

I came in to look for a new car for my husband and I. Arham was extremely helpful and worked extremely hard to get us a great rate and was very thorough with everything involved with financing and the whole process. I would 100% recommend Car One to anyone. Thanks so much guys!!

KY LA

Leslie was very helpful and positive!

JIM BEATTIE

I had a 5 star experience with Car One Kingston! I dealt with Joshua McGill, who was personable, knowledgeable, and honest, in answering all my questions! If you're heading to CarOne be sure to seek out Josh!

Jen Fritz

In my wildest dreams, I never thought I'd buy a car online and have it delivered to me without seeing it up close or test driving it first. But when my old car's engine caught fire and left me without a vehicle, that's exactly what I had to do. A couple of week earlier I knew that my old car was on its last legs so already started shopping online for a replacement. I'd had my eye on the 2015 Nissan Versa Note on CarOne's website for about a week, and done all my research about the model. CarOne's multiple professional photos let me see what I was in for and what to expect. The car looked *too* clean and perfect in the photos and I wondered at first if these were Nissan's stock photos, but no, they were actual photos of a beautifully detailed and sparkly car. They showed me everything I needed to see. The buying process was easy. A credit card deposit held the car while I arranged for a bank draft for the balance. I dealt with Ben at CarOne and he was always quick to respond with my questions or getting me the necessary paperwork for my insurance company. He arranged for new plates and had the car delivered to my home (for a reasonable fee) and ba-da-boom, three days later I had a new-to-me used car -- in perfect, squeaky clean condition -- sitting in my driveway. I handed over the bank draft on delivery. The whole process couldn't have gone easier. I can't speak highly enough of Ben and my experience and would definitely recommend CarOne to anyone worried about buying a car online. They took such good care of us, and of the car we bought. What a relief it is to have a reliable vehicle again. And with minimal stress and fretting I usually go through when replacing a vehicle!

Amber FitzGerald

The employees at CarOne were very welcoming. We have a 9 month old who is a busy one and they made sure we were comfortable and accommodated our needs when we would come in. My spouse and I were browsing for a new family car for a while. We felt no pressure in our decision and they encouraged us to take time to look over terms. We got a 2019 Nissan Rogue so we wanted to ensure we got a great warranty on it being a used car. They price matched their competitors car warranty offers. We brought our SUV home today and so far we are very happy. Thank you Andrew, Tiffany & Arham for your service & for being awesome!

Vishnu Radhakrishnan

Everything about car1 staff was positive. Right from the entering the premises to test drives to information requested. Andrew sat with me helped with the test drive and even provided with an alternative car to try out. I am surely going back there. Best deals and best people

Rebecca Ferguson

Great experience! Right from first checking to see what my trade-in was worth Arham was so helpful every step of the way. He was very friendly and always accommodated my schedule when we needed to talk or meet. Everyone else I met while at CarOne was so nice. I highly recommend them!

Bill Chiddle

Very Professional Staff , Provided a great hassle free Car buying Experience and will recommend them to all potential buyers , Family , Friends Co-workers etc.????????

Colin Sparks

Car one has taken over the extended warranty on my Nissan Pathfinder Platinum and I am nothing but impressed with there service. The facility is welcoming and accommodating to children that are waiting for service. My vehicle was diagnosed in a timely fashion yet again and the coordination with there service desk continues to be painless. Would recommend.

Stefan Ilskens

I purchased my truck from CarOne and had a really good experience. My sales associate “Andrew” was very friendly and easy to talk to. Although I had to wait a bit when I went to pick up the truck, the staff were great and made me feel comfortable. After picking up the truck and getting home, I found two problems...I called right away and spoke with Ryan. He was great and took care of everything, even though I lived out of town (pretty far away). He set me up with the people I needed to contact for the repairs and made sure I was taken care of. He checked in on me a few times with a phone call or personal text to be sure I was satisfied. I felt like he went above and beyond and made sure that everything was ok. Thanks again to the staff and to Ryan for really making my experience a good one :)

Devin L

Cassondra was deadly to deal with! She worked around my schedule and got everything sorted out for me. Highly recommend!

Chad Herman

Our experience was great. Tiffany was very responsive and provided all of the information we needed. Tiffany also made us very comfortable and went the extra mile to ensure we received the best rate possible!

Crystal Tripple

I had a great experience. All of my questions were answered and if there was documents to support their answers they were provided. Cassondra was super friendly and responsive and made the whole process super easy.

Jamie Guy

i recently bought my first car with carone and specifically dealt with leslie. i experienced amazing service and attention from the service shop and leslie, including extra care with covid-19 precautions. leslie took us through every step closely and explained all options. the car was also in terrific shape after the inspection and detailing. i would absolutely recommend carone to anyone looking for a new car, the lot is pretty full with lots of different vehicles. couldn’t have asked for a better experience with my new car, thanks carone!

Steve Covell

Great service and really welcoming atmosphere. Comfortable showroom and all Covid safety measures were there.

Grace Sztuke

I am with the free oil change maintenance program. When taking my car In for an oil change I mentioned my trunk wasn’t working and my back windshield wiper needed to be fixed. They called me to let me know that my my trunk was going to be 130 dollars and gave me a few suggestions to start with before ordering the new part! Thank you for the money save! I miss sitting inside to! What a relaxing place to sit while waiting for your car!

Nina Benn

Kathy was great and willing to help me out with getting the issues with my car figured out! Also kudos to the mechanic who also worked on my car. Thanks again!!

Jairo Munoz

Sarah was very professional and helpful helping us to find the car we were looking for. We had a few options in mind and she found the perfect one. She also worked hard after hours finding the best money for our trade in and a good loan rate. I will use CarOne again.

Richard Neves

The service was fantastic. I dealt with Ryan and he was amazing! He made sure everything went as smoothly as possible. I had no hassles and the car was ready right on time. As for the car, it was in great shape and was basically in brand new condition, and the cost was great. I highly recommend CarOne if you’re looking for your next vehicle. If you do, ask for Ryan, the service was awesome!

Godin Kenny

Although the process was fairly long because of the pandemic, CarOne came through in the end. They even were able to deliver the vehicle to me and it was all clean and shiny when it arrived. Thanks CarOne, Kenny

Carl Richards

Extremely friendly and very professional. We will definitely be returning for our next vehicle purchase.

vasyl vaskovsky

I would like to thank Ben Kennedy for help fot buying car. I recommand CAR 1.

Stephanie Dror

We wanted to trade in an older vehicle for a newer, safer model. The comparison of prices and car availability led us to CarOne, we set up an appointment (Covid), and met with Jeremy who was great! He pinpointed the kind of car we wanted (new Sentra or an upgrade to a Corolla), and we drove a number of their cars all in a safe way and at our convenience. We didn't feel pressure, we asked a ton of questions, and felt that Jeremy was the best car salesperson that we met with while in Kingston :) *****

Karolle Screaton

Incredible service from start to finish! I have never experienced such a comfortable car buying experience before. I cannot recommend highly enough. The attention to detail and high level of personalization are just icing on the cake! Definitely buy your next car here, you will not be disappointed!

Malcolm Vallier

Was taken care of by Sarah, who was always there to answer any questions and concerns I was having! Overall great experience car shopping made easy!

Ultra

Amazing Customer Service, Sales team very knowledgeable, professional and made purchasing a vehicle for the first time stress & worry free. Our family is truly blessed and grateful! Thank you again to everyone at CarOne, especially Ben Kennedy! Highly Recommend!

Justin Bradley

Bought my vehicle from CarOne when they were still Nissan, but continute to take my vehicle there for its service and maintenance. Friendly service writers working with skilled techs to ensure the work is done right the first time, each time. They've been successful in working with my extended warranty carrier as well. Especially love their vehicle pick-up/drop-off service - one of those things that hopefully continues post-pandemic as it's just superbly convenient!

Amber Mccullough

The initial impression I had was incredible very friendly easy to talk to and willing to help. I worked with one agent and It was discovered the team at car one could not help me due to credit issues which I absolutely understood however after that was determined to be the case any other questions I had for the sales person remained unanswered and ignored. This left me feeling embarrassed and undervalued at a potential future customer.

Connie Ray

Awesome.. Trevor Mortimer is da bomb! 2015 Nissan Sentra.... Mine!

Leah Timmermann

While I didn’t end up purchasing a car from CarOne, I had a great experience. Covid protocols were in place, and the customer service was wonderful. Leslie was really easy to talk to, and helped answer all my questions. I liked that she gave me a print out of the car details, and I liked the option of being able to text the sales associates. I will certainly continue to watch their inventory, as I search for my next car.

Dawna Hassen

Fast, efficient service. Very easy to contact. Seemless buying process Thanks Leslie and team.

Maria Aurora

Very pleased with the Car1 experience and with Leslie Brown. She kept us informed regularly about the delivery of our truck. She went above and beyond and accommodated our work schedule. Very appreciative of her hard work and excellent customer service!! Car1 itself is an interesting and different kind of car dealership - an excellent and uplifting, casual atmosphere.

Aysha

Great prices on vehicles with superb customer service! Ben did a wonderful job throughout the entire process by having a great attitude, making himself available, providing quick responses, and going the extra mile throughout. Overall I’m very happy and CarOne will definitely be my first go-to should I be in the car market again!

Dawn Hettler

Andrea Bolton is an amazing salesperson!! Her professionalism and communication skills were remarkable. She listened to all my issues and fulfilled all of my requests without having to remind her. Due to many scheduling conflicts she made herself available at abnormal times to accommodate me. I highly recommend Andrea for any ventures or just to ask questions. Thank you Andrea for making this buying experience and effortless one!!! ;]

Aimee Cook

Just bought a car from Leslie yesterday after my previous car was written off, had a great experience and she was very helpful and made sure everything went smooth. This was my second time buying from them and I would recommend them to anyone.

Claire Grady-Smith

We loved CarOne, and Josh McGill, who served us. We test drove a couple of cars, and fell in love with a 2016 Subaru. It was a lease so in great shape, and had all the bells and whistles. We loved it for the safety features, since we have a toddler. We couldn't have been more thrilled with the easy process that CarOne walked us through...every step was a breeze! We love our new used car!

Mae Whalen

We had a very good experience at Car One in Kingston. Knowledgeable staff and low pressure

Karl grant

Great place to buy a vehicle... easy and very straight forward and honest.

Jen Lindsay

The experience I had at Car1 Kingston was unlike any other car dealership. Leslie showed me exactly what my credit bureau looked like, she brought what she was seeing up on the screen to go through each line together. I ultimately decided that it was not the right time for me to trade, but Leslie was so understanding and helpful. Highly recommend this car dealership!

Ena Holtermann

Great team! See Josh for excellent customer service and attention to detail!

Sue Silva

We had an awesome experience at Carone!! Ben was the best!! He was so patient and understanding to our budget and needs. Such an amazing place to buy a car and great sales people. I have recommended Carone to my coworkers for their vehicle needs !! We will definitely be back when we need another vehicle

Jessica Hashey

The service was incredible! I was not pressured into purchasing something I didnt want to. They allowed me to take my time and get back to them. I felt comfortable with my choice of car dealership and I'm glad i didnt go anywhere else (not that that was in the books anyway as the car I wanted was at CarOne and that was my first choice of dealership) Andrew was incredibly helpful in explaining everything thoroughly and clearly. Not leaving any blanks or allowing me for many questions to be clarified. He was patient (as was everyone else), professional, and overall just very friendly. Even when I had my 10 year old and 2 year old at one of the appointments that took about 2 hours. They were starting to get silly and restless, but the employees did not get irritated or suggested we rebook the appointment. They just assured me everything was ok and they kids were fine. You dont see that everywhere. It's like adults sometimes forget how children can be once they've grown up or dont have children of their own. At CarOne, it wasnt like that. And we'll...that was very reassuring to know that I was somewhere that wasn't so judgy. Thank you CarOne for everything. You made my very first car buying experience the best one ever!!!! Jessica Hashey

Mitul Roy

Very happy with my experience at CarOne Kingston! Josh McGill did an amazing job to make sure I knew exactly what I was getting and made it the most comfortable car shopping experience yet! I would recommend the CarOne Kingston Location to anyone, without a doubt!

nikoma tennisco

The best experience I've had with a dealership! Leslie was amazing, met all my needs and was very accommodating to my busy schedule. She really made it a fabulous and breezy experience! THANK YOU CarOne KINGSTON!!!!

Maedeh Ghorbanian

Working with Andrew was an absolute pleasure! Andrew is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Mercedes took less than a week. The best part – Andrew stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Andrew if you are considering buying a car.

Matt Hanlon

Great service and friendly staff. Sarah Squier helped us with the purchase of two vehicles and was able to accommodate all of our requests. Thank you Car one.

Mary Godfrey

CarOne Kingston This is the only place I would take my cars and my family cars to be repaired The front desk staff are very polite and always offer me a car while my car is being repaired Pat the man who fixed my cars is very smart man He treated me and my cars with great respect They always came back to me clean and repaired Perfect Thank you CarOne. and Pat for your great services

Tara Whalen

I had a bit of frustration showing up because I had asked for a different vehicle to be ready and it seemed my message wasn't relayed. However, when I met Andrew the day of my test drive, he was quick to correct things and very friendly. I felt they had answers for my questions and were knowledgeable about the vehicles. While Andrew was busy after I returned from my second vehicle, his manager came out to chat and the two of them assisted me for the remainder of the time. They were courteous, not pressuring, and took me seriously in my questions and considerations. I was also impressed with the follow up and plans for another test drive. Very happy with the service.

Melanie Ryttersgaard

We had great service from Leslie at CarOne! We contacted her because of a CarOne ad and found her very attentive and helpful! Because of her, we would definitely check out CarOne again when looking for a vehicle! Thanks Leslie!!

Emily Gibbons

My husband and I are so happy with our experience at Car One. Ben Kennedy was extremely helpful! I'm so glad we decided to check this place out before ultimately going with a major dealership (which I usually do). Ben went above and beyond by making sure we had all of the information we needed. He was consistently available to answer questions, phone calls, and meet with us when convenient for us. He even offered for us to test drive it one more time before we went through with the purchase, ensuring we were certain of our decision. Customer service is one of my top priorities, and it seems as if it is one of theirs too. We've had our 2019 Tuscon for a few weeks and we love it. Zero problems so far. Next vehicle purchase, we will definitely be coming to you first! Thanks so much Ben!

Matthew Lothian

Car one were always pleasant transparent and helpful, which was what I needed in my particular situation. They did all they could to help me get a car into the road. Thanks guys.

Anshul Singh

Bought Hyundai Tucson recently from CarOne Kingston. It was a great experience and Andrea was very courteous, patient and made sure I got the right car and within the budget. Thank you ????

Jake Fields-Young

I made a review for CarOne in the past, but felt like deleting it and making another one as I recently had a wonderful experience with the service team and Ryan. Today, I went into the service centre a little disgruntled after a long exhausting week at my job for an issue I was having with the rear window on my SUV. I was greeted with a cheerful hello, which wasn’t enough to wipe away my grumpy mood (sorry again Kory). I was able to speak to Ryan who was incredibly thorough with his explanation on the extended warranty, detailing the different coverages it offered (something I didn’t really pay close attention to upon the purchase of my SUV). As well, Ryan’s demeanour was uplifting and you could tell that he is extremely knowledgeable and passionate about his work. He was personable and relatable, something you sometimes don’t get when you enter car dealerships. Overall, my needs were more than met today. I got my SUV back with a detailed report of what was wrong with it. When I left I also felt horrible the way I greeted the lovely staff (sorry again!). CarOne is overall a great place to purchase a used car. It is honestly an experience in itself. Once you go in, you won’t want to leave (you will understand what I mean by this the moment you enter the building). It is evident by the atmosphere and reading the other reviews that that staff work their hardest to get you the deal you want, and they are all so pleasant and not pushy about it. I highly recommend buying from them as well as using their service center.

Joseph Bissonnette

We had great service from Andrew. There was no pressure and he was extremely responsive. The entire experience was great from start to finish.

Melanie C

I had a great experience with CarOne! - I purchased my vehicle there with the help of Cassondra and she was great. It was my first time buying a vehicle and she made me feel so at ease and walked me through everything. I got to take my time and make sure I purchased a car that was great for me and my budget and I'm really happy. I've gone through them for a service along with having my winter tires put on and with the help of Ryan everything was quick and smooth. I definitely recommend them for all your car needs!

Jesse Rheaume

Overall very friendly staff. It's easy to joke around with them feel comfortable The place is cozy. Going for a test drive was easy and fun. Those are the pros. The cons are that i personally accepted to finance the vehicle that I bought from them even though that wasn't my first choice. I feel like was dissuaded from buying the vehicle in one shot and utimately I put myself in a worse financial situation by taking on a loan that I really didn't need. I came from out of town and so I would have had to make a trip back to the dealership to sign papers and again another time to pick up the vehicle. I feel like that situation was used to pressure me into signing the contract early. I wish I had done things differently. Nonetheless I'm mostly happy with my newly acquired vehicle and I would recommend CarOne for their good deals and their very friendly staff.

Adal McCauley

I had come to CarOne to look at some cars and test drive to hopefully purchase. Leslie helped me find my perfect car and was so extremely helpful with the process. She made buying my first car easier than I could imagine and was very friendly during the entire process. Exceptional service! Big thank you Leslie!

Courtney Feeny

I can’t say enough good things about our experience with CarOne! Everyone we talked to was so helpful, warm and inviting. I had the pleasure of working with Josh. Quickly we decided this would be a great opportunity to surprise my husband with his dream truck. Josh helped keep the surprise by “working with my husband” and ultimately telling him he couldn’t make it work with our budget. So we could make sure that was his truck and also make the surprise that much better! Team did an amazing job making the truck look better than I could imagine. Josh than went above and beyond to get my husband back in for the big surprise. My husband was shocked and so happy! Thanks Josh and team for helping me make one of my husbands dreams a reality! It means so much to my family.

Yudong Liu

Absolute great experience at Car1 Kingston. Things can be stressful for 1st time car owner, espeically during a pandemic. Andrea and the whole Car1 Kingston team made the whole process extremely easy and transparent. They are upfront with all the pricing, and are being extremly profesionall while handling my concerns. Would defiinitely recommend.

D&D Brock

Great service, vehicles all warmed up and ready for our test drives. Covid protocols being strictly followed. Would not hesitate to recommend this dealership to others. Andrea was great! Cheers, D&D and Mr. Fritz

Karen Meredith

Car1's prices and financing rates are the most competitive I found. Plus, they gave me top-notch service. They were direct, transparent, and accommodating in every respect. It was very refreshing to encounter such an honest, straightforward, customer-oriented organization. I have no hesitation in giving them the highest recommendation.

Martha Williams

This was the best experience I’ve had for car service! Making an appointment was easy, the location is great and the service was exceptional. I couldn’t believe how detailed they checked my car and didn’t try to up sell me. I was very impressed and will take my vehicle there every time now for service.

Daniel Eustace

Andrea was wonderful. Very friendly and professional. Thank you!

Kaitlin Cormier

Ben was fantastic to work with. He was accommodating and helpful and made an otherwise stressful experience easy and enjoyable!

Sabrina Gaziano

Had a wonderful experience with Leslie! She helped me work through all the issues we experienced and put in that extra mile to make sure everything worked out! Would definitely recommend coming here to purchase a car and also would recommend Leslie to everyone!

Emma Salmon

Absolutely loved my experience at car one! Andrew was the best sales man I could ask for!! Super helpful & was always there to help me throughout the whole process! Best experience I could ask for when buying my first car!

Colin Davis

I had the pleasure of dealing with Tiffany as a saleslady!! She did an amazing job getting me approved for vehicle when I was in need of one asap!! Put in a lot of work and got an amazing deal done with the situation I was in! I definitely would ask for Tiffany when choosing your next vehicle!! Wonderful customer service & very friendly!! :)

Karen Thomas

I had an excellent experience, Leslie Brown was very courteous in letting me see all the vehicles that interested me and was prompt in getting me all I wanted in my vehicle purchase. Very friendly yet professional place to get a car! highly recommend

Chelsea Russell

I have been dealing with Carone since 2017 and the service just keeps getting better! The service department is always amazing through every experience, and the people are always a pleasure and so uplifting ! They are always so helpful to get the best work done at the best prices ! I recently went in to see about trading in my vehicle for a newer one, and throughout the process I worked with both Tiffany and Josh and they were both ABSOLUTELY AMAZING and they made the whole experience fun , enjoyable, and way less stressful than I made it out in my mind to be. Cause we all know getting a new car can be stressful at times! They got me exactly what I loved and needed and worked with me to make it affordable. I couldn't be anymore happy with the service I received and the experience of trading in my vehicle! I'm happy to be spending many more years visiting the lovely service people for regular car check ups ???????? Thank you CarOne and everyone involved! You guys truly are the best ! ♡

Andrea Rhyndress

Excellent service, great deals!

Jérome Lechasseur élève

he gave me the information i needed, examples of that said information, and made me laugh at the same time, it really helped me a lot. P.S: thanks for making it funny, it makes easier to follow :)

Emilio Ciccarelli

Ryan and his team at CarOne were excellent and answered all of my questions promptly throughout the process of purchasing my new (to me) 2016 Audi AllRoad. Consider me a return customer for life! Thanks CarOne ❤️

Mallory Gilson

My purchase was extremely smooth and efficient thanks to Ryan and Josh at Car One! I felt very taken care of and every part of the process was explained to me in great detail. If you’re looking for a new car, they are a pleasure to work with and will take great care of you!

maninder singh

Very good service and friendly staff. Highly recommended and Must visit once

Lana Greer-Connell

I visited car one in Kingston on looking for a newer car through canada drives and was very impressed with Adam working out of the office they have there ,purchasing a Kia Forte which I love. He did everything for me and was very knowledgeable efficient and competent. I highly recommend Adam from canada drivesand this company

Crystal Dupont

Was a really great experience. Traded in my car for a Subaru Crosstrek and Andrea was very helpful and friendly. Didn’t like when they took my car for appraisal without asking but they made up for it with their friendly service and tell it how it is attitude.

Karen Dolan

Finally deciding to switch tires and get an oil change, I was able to make an appointment with CarOne within a couple of days of calling. Knowing CarOne is busy with service and reorganizing staff I was pleased to have my car picked up and returned in a timely fashion. The service was friendly and I was very happy with the whole experience. Thanks CarOne!

Mark Jones

I’ve had the pleasure of speaking with one of the warmest sales representatives ever. I conversed with Leslie from CarOne in Kingston about getting an Infiniti. Leslie was so patient, knowledgeable and very helpful. Despite the location being over an hour away, I was more than willing to make the trip simply because of how I felt after dealing with her. If you’re thinking of getting your next car; especially if you’re in Kingston Ontario, you should definitely checkout CarOne….make sure you ask for Leslie.

Carley Hoja

Highly recommend working with Leslie at CarOne, she is a kind, respectful and informed salesperson. We love our car!

Miranda Barrett

Staff was welcoming and easy going, no hidden gimmicks, honest, and knowledgeable. Would highly recommend getting your next car here! Ask for Trevor Mortimer for excellent customer service and experience.

Alicia Bacile

So grateful to the manager who helped me with my used Mazda. I didn’t even buy it from them and he sat with me to figure out how to delete the previous owners phone and contacts from the car. SO nice. Thank you so much!

Corey Owen

Wasn't even personally shopping for a car but my Girlfriend and friend were. The two ladies that assisted us were amazing and were more than happy to let us test out the vehicles without any kind of questioning in advance. After test driving two cars, they answered questions candidly and without holding back on some of the faults of one of the cars that needed to be addressed. Great experience here for all parties, and definitely will be back in the hopefully somewhat distant future myself!

Isabelle Babic

Andrea was very helpful and used her knowledge to help me buy my first car! I wouldn’t have wanted my experience any other way. She was amazing with communicating and working around my schedule!

Teagan McLaren

Ben was amazing when I bought my Nissan from Kingston's CarOne! The process was painless and easy. I would definitely recommend anyone looking to buy a used vehicle, to go through CarOne!

deserae lawson

From the second I walked into CarOne they were super friendly especially Leslie & Ryan, explaining everything I needed to know getting me the best rate and making you feel good! Will be maintaining my new vehicle at car one and sending people their way ????

MJ

Ask for Trevor Mortimer, this guy is a legend he helped me get the perfect first car for a student, who needs to travel every Monday to Thursday to Toronto from Barrie. Car is very clean and runs really well. So far I have driven around 11000km in 7 weeks, he is very helpful and dealership gets 5 start review from me just because they have this amazing salesman. Made a good decision getting a car from here, coming back again once I finish my college.

Nate Wah

I didn’t have the greatest experience trying to buy a vehicle from here. I was passed around like the salespeople didn’t want my business. The sales manager Arham was the first to pass me off because he was busy packing for a vacation, which is understandable, but then I was passed back after a couple of days trying to close it up. Being a consumer, I had to take initiative to reach out to the sales person only to receive a reply once in a while. It definitely felt like the dealership does not want the business. Regardless of the complications, I agreed to paying full listed retail only to receive the minimal service from the sales manager of the dealership. I was given the run around for a while, making it quite the frustrating transaction. There was also an active recall on the vehicle, and I was told that I would be responsible for taking care of it myself.

Eric Tremblay

Awesome experience at Car One! Great customer service with a staff that really worked hard to understand my needs. Professional and courteous. I highly recommend these folks when you buy your next vehicle.

Meghan and Jeremy Boers

Fantastic service today at car one we will be back again soon.

Roland Villeneuve

Sarah and Ryan were incredible to work with - they went above and beyond to assist me and answer ALL of my questions ;). I would highly recommend checking them out if you’re in need of a vehicle.

Todd Howard

Great experience buying a car! Cassondra was an amazing salesperson! Car is flawless. Thank you.

Dyl CH

Bad service - they replaced my AC compressor with a faulty part & wouldn’t replace it again. Had my car in the shop NINE TIMES last summer, sometimes for days at a time - only to find out this year (from an actual mechanic) that the defective compressor actually blew metal particles & debris throughout the system, which I will now have to pay thousands to repair. Would never buy a car or warranty though Car One again.

Alan Crook

Andrew was absolutely amazing and everyone was extremely helpful and diligent. I was more than happy to do business at CarOne and look forward to continuing all car related business with Andrew and the CarOne staff. Thank You Andrew! Me and the wife are driving happy in our new car!

Greg & Joyce Williams

Many thanks to Sarah for her excellent customer service. She made purchasing a vehicle an easy process and went above and beyond.

Gene S

I had a good experience at the Car1 dealership with Ben. He made it a relaxing experience with none of the typical pushy tactics I’ve come to expect at other dealerships. He was also a straight shooter with his advice and recommendations in order to get me to where I wanted to be with the least amount of headache.

Markus Michaud

Ben at CarOne made my experience super easy I was unsure about the scary process of buying a car and Ben made it happen! Best at car one

Karen Donnan

Very impressed with the service at CarOne! Both Arham and Sarah were eager to follow up with all my questions, give great advice and assist me in walking through the best vehicle for my needs. Couldn't be happier with my new Volvo!

Dawn Barbosa

Quick and efficient. Wasn’t hassled for extras and worked with our needs and payment plans. The least painless purchase of any dealer we have ever dealt with. Tiffany Grant was helpful and professional. Will see her for all future needs. Love my new Nissan.

Stacey Dunning

I dealt with Andrew Molina and had an absolutely wonderful experience. He was friendly, professional and timely in his responses to my inquiries. He made purchasing a vehicle a very easy, low stress event which is much appreciated in mine and my husband’s busy lives! We would definitely purchase a car off Andrew again.

Jorge Flores

I had a great experience with the purchase of my vehicle. Sarah helped me a lot to make my final decision, without any pressure. The location is amazing, very modern and all the guys working there have great customer services skills

Jenna Zander

Excellent service. Ben was very helpful. Very happy with my purchase.

Dani t

The service staff is soo nice! Special thanks to Kurt and Donny, they really went above and beyond in making sure my car was completely safe. They even stayed late. If I could give 10 stars, I would. :) thanks again

Oscar Castro

Andrew Molina worked with me. He was able to answer all my questions. He was very kind and patient. Overall, I'm happy with my purchase experience and I would recommend this place to everyone.

Suzy Q

We purchased our first vehicle through Ben Kennedy @ CarOne. Our whole experience was wonderful. He answered every question (I had a lot); even late into the evening! He was very prompt to explain how the process works, offer advice and talk with our 5 year old. He worked hard to get us a great financing deal and give us advice for first time buyers going forward. Overall you would have nwver known there was a pandemic (other than missing a test drive) as the whole process felt comfortable and casual. If your in the market for a car; ask for Ben!

Riley Carey

They were very inviting when i got to the dealership and got with a sales rep right away. Knowledgeable staff and great service!

Stefanie Renaud

It was easy and seamless to sell my car! Andrea was wonderful to work with. 10/10, I'll be back!

Success Solutions

Update: we had driven our car for only a few months when we learned it needed all new breaks. And that there was a leak in the transmission. All of these things would have been seen had we taken the car in for servicing after purchasing. Unfortunately we did not do that as we had to leave the country quickly. Although the experience of buying the car seemed lovely and the people who worked at CarOne all seems so kind and nice, at the end of the day it would have been safer for us to know the brakes needed replacing, considering you can see that quite easily as we were shown by our current mechanics. We also looked up how to see if you need to replace your brakes and found the same information. I did contact the person who asked us to review at CarOne and let them know we had this issue. We have not heard from them. The mechanic at the dealership we brought out car to let us know that these would’ve been two issues that were noticeable upon a car inspection. We would’ve still purchased the car, but it would’ve been nice to know that we needed to put $1500 into it. And perhaps had that amount (or part of it) taken off the purchase of the car. Although we’ve now had the car since October, keep in mind we’ve only driven it for 2 1/2 months and we had it in an indoor, heated storage facility, being turned on once a day for us while we were out of the country dealing with personal matters. We had put less than 1200 km when we learned of the issues. During pandemic we haven’t had too much driving except to get groceries. We decided to bring it in for a check up after we had the wheels aligned and change for the summer. We believe in proactive measures when it comes to having a luxury vehicle. Turns out we should have done this long before. Overall I would just say although the experience of buying a car from this organization was really nice and simple, make sure you get a second opinion on anything that may be possibly wrong with the car. Thankfully it’s not a big issue because we did end up bringing it in for a service and found out before there was an actual problem that could’ve been very costly.

selena hedges

Very happy with my experience at Car 1. All the staff were very helpful and made this experience as hassle free and seamless as possible, from test drive to finally driving it off the lot to bring home. Happy with the choice of vehicle we picked out for our family needs...definitely would recommend Car 1 for anyone looking for a quality used vehicle. ????

Diana Smit

Andrea was super helpful and made the decision to sell my car very easy!!

Hannah Smith

Highly recommended car one Kingston! Cassondra made my car buying experience so easy! She was so helpful and answered all my questions! Her knowledge and professional communication was wonderful! She went above and beyond throughout the process and even followed up with a text to make sure I was enjoying the car! Will definitely be recommending car one to everyone! Ask for Cassondra!

Carrie Brown

Bought my most recent vehicle at CarOne. Andrea was wonderful to deal with. She was calm and helpful during what was surely a stressful time due to COVID restrictions. She kept in contact with me throughout the buying process and answered all my questions in a timely fashion. Thank you for all your help Andrea and I love my Range Rover :)

Izzy

When I think of buying a car, I think of: frustration, pushy employee’s - smothering and persuading you to buy a vehicle that is out of your price range, or something you did not come looking for. I did not feel this way at any time at CarOne! My experience was made by some of the most “chill” employee’s a business could have! I was greeted by a friendly face at the front desk, Tiffany. For the rest of my visit, Tiffany guided me in a non-aggressive or pushy environment! She was extremely knowledgeable about the information she had provided me, and she explained everything to me in a way that I would understand! She was very easy to talk to and made me feel extremely comfortable in choosing the right car to fit my needs! I was able to test drive a few different cars of my choice, alone, which is a huge bonus – not feeling pressured while driving is a nice feeling! Thank you so much, Tiffany and CarOne! Service like this is what makes businesses stand out! I highly recommend asking for Tiffany if you are on the hunt for that perfect vehicle!!!

LOIS Birtch

I was very pleased with my experience dealing with CarOne. Arianna was very helpful keeping me up to date with the repair of my car. The repair was covered by my extended warranty which they were very helpful checking my coverage. Thank you

Terry Mackeigan

Brought our van in because check engine light came on. Before I got to the service garage the light went off. They diagnosed the problem and said because I lived almost 2 hour away they would change the part in case it stopped working again. They had to order the part and it was in the next day. I recommend Car one for excellent service.

sharon wright

I found this place very clean. Staff is very helpfull and friendly. Work I had done is great. They also follow the covid protocol very well.

Jenna Black

I set out to buy my first car and Leslie and Tiffany made it happen! They were both super friendly and responsive. The process was very thorough, transparent, and easy to understand even for a first time buyer like me.

Joel Pilon

Went to CarOne to look find myself a car, and I must say I went to the right place. When you walk in the building it has a nice stable environment and the staff their are very friendly. I had the pleasure of working with Arham who was outstanding to work with as he helped me find what I was looking for and helped me decide what was the right fit. Would absolutely recommend this place to anyone looking for a good quality car and looking for good quality service!

Kurtis Brewster

My first time buying a vehicle off a dealership was painless and simple and very quick. Everyone at Car1 was a tremendous help and got me in a nice new car with no issues. Big thank you to Andrea, I will be coming back to her for my next vehicle purchase!

Kristina Monk

In the beginning, my experience was great. They were helpful, sorting out my financing as quick as they could after my vehicle was wrote off in a car accident. I test drove my vehicle and told them that there was an issue with rotors/braking system and a pull in the car. I was advised that it would be looked at and fixed when they did the safety. They set up and fixed the chips in the paint. When I picked up my vehicle, I was advised that nothing was needed for the safety and that the rotors were catching but it wasn't worth shaving off 4mm or so of the rotors and that it would sort itself out in time. My rear speakers were also not working at all. 2 days after I picked up my car, air also noticed a dent in the passenger door. They refused to repair the rotors and advised me that if I wanted to replace them that rockauto.com had great prices. They wouldn't fix the rear speakers nor the dent in the door. I was called a liar by Ryan, the GM of Car One Kingston, telling me that my rear speakers work and they don't believe me that there is a severe pulsation in my steering wheels. I advised them that I would be going to OMVIC and the MTO, which I did. The rotors are warped. It gets worse every week. I was advised that the car was already listed under market value and that they wouldn't be fixing the issues with my 2020 car. MTO completed their inspection and now, I will have their assistance in trying to get my car in a good and safe working order. I understand that times are tough right now in the midst of a pandemic, but vehicle safety is of utmost importance. I am extremely disappointed in the customer service that I received. No oil change, almost empty fuel tank, cleaning of the vehicle was awful, leaving stains on the passenger seat that weren't even attempted to get out. Overall experience in the end was awful. Dealing with a car accident, injuries from my accident and having to deal with this, it was a very upsetting and disappointing experience. I would not recommend dealing with a sketchy business like Car One. Wish my review could be different, but unfortunately, this is the truth that I dealt with.

Bradley Bartraw

I had the most valuable experience with Leslie. as a first time customer she treated me with the utmost respect and dignity, and for that I respect the fact Leslie treated me as a most valued customer. thank you Leslie for a valued experience

Alain Easteal

Arhan was excellent to deal with. He was accommodating and worked to move up the date as to when I could take possession. I recommend him highly.

Warren Bowser

I was very pleased with the service at CarOne. I received excellent customer service, my sales rep was very knowledgeable, understanding, helpful and made my experience very easy and enjoyable. They worked with me to ensure I got the vehicle I wanted and needed. I would definitely recommend CarOne to anyone.

Gaeryth Swallow

Great service and excellent sales representative

Ethan Mastin

Thank you so much. The looks perfect. Thank you Sarah andeveryone else!

Amanda Botham

Sarah from CarOne Kingston made our experience purchasing a vehicle smooth and efficient! She is so bubbly and makes you feel right at home. The CarOne experience is what you're looking for when you buy a used vehicle. We definitely recommend Sarah and the whole CarOne team. Thanks guys!

Devon Smith

Andrew Molina was the sale representative that worked with me, GREAT guy! Very patient and very understanding and goes the extra mile for is customer. I would be happy to recommend CarOne Kingston to anyone.

Saad Huq

This review is for Kathy the service advisor. All I can say that she is amazing and very helpful. Every time she goes above and beyond to help me and always available on the phone or email. She went it to find two years old documents for me and emailed me the original copies. It’s the effort that makes the difference.

Kevin m

My experience with Leslie at CarOne was smooth and painless. Buying a car was a breeze.

D Beaton

Excellent experience! Arham's friendly service, knowledge, and efficiency made for a smooth transition into my new car. Highly recommend Car1!

Heather Brohm

Had a great experience here. Andrea was excellent to deal with. She made buying a vehicle fun and hassle free. Thanks Andrea.

Mitchell Wootton

Trevor was extremely helpful and honest with us during the process of test driving and purchasing a vehicle. No hidden fees or unnecessary haggling or service fees that I have seen at traditional dealerships. Would suggest looking here for a used vehicle first.

cody kellett

Shout out to Arham and Josh for helping me find my perfect car! The team at car one are all really nice and have a no pressure approach. And thank you to Martin who did an amazing job on the detail! (Chantal Fobert)

Wilson R

Highly recomended, first class service with an eray of high end vehichles & S.U.V' s proffesional sale's team that go the extra mile to satisfy your needs......I encourage others to buy from CarOne you wont be disappointed @ all........ Regards Wilson Rennie

Lauren Osborne

I had a great experience at CarOne. They made the entire process streamlined and easy. Definitely would recommend:)

Ron Stan

Arham was a pleasure to work with. The buying experience was very smooth. Communication was clear and straight forward.

Cody Winters

Great experience working with Ben from Carone in kingston. Was working nights so was difficult getting much time to do anything Ben took care of everything and made it very easy for me. Highly recommend using their services

J Ku

I worked with Leslie Brown at CarOne, Kingston to buy a car recently. Her service was exceptional, always on time with the relevant details. Indeed a 5* experience.

Judy Bernicky

Andrew was 'on the ball' and genuinely interested in helping with the seach.

Andrew H

I just purchased a vehicle here yesterday and I can’t say enough good things about this place. Was made to feel very comfortable and welcome from start to finish. I would highly recommend Josh to anyone that’s looking to purchase a vehicle. He was amazing to deal with. I live out of the area and the hour and a half drive was well worth it. Couldn’t be happier.

Michael F

While I did not end up purchasing the vehicle in question the environment was extremely welcoming! The staff never tried to up-sell me, was friendly, and made it a great experience for even someone just shopping around!

McKayla Alexandrina

My experience at CarOne Kingston was excellent. They were friendly and have fair prices. It was overall the best first car buying experience and I could not be more pleased with my new vehicle.

John Tompkins

Awesome customer service went out of their way to make sure I had the best and easiest experience while shopping for a vehicle they helped me find the perfect vehicle for me just over all a great experience

terry Pascoal

Great place to deal with my second purchase there and it was seamless! Ben was awsome todeal with and they went out of way to get best money for my trade in, Highly recemend ! Great service and great place to deal with. Thanks guys ! #Happy Customer #Boom

Chris Shackles

Leslie, and the team were very helpful with our new car search. Even though we chose to lease a new vehicle with a different dealership, Leslie was very professional and I would certainly recommend her to anyone looking for a quality pre-owned vehicle.

Kevin Laffin

Great staff, prompt service.

Louise Helie

I am thrilled to write this review, as I could not have dreamed of a better car purchasing experience. Trevor was attentive to all the details, and was sensitive when he had difficult information to share. He did not let that get in the way of meeting my bottom line and worked tirelessly to make it happen. He got me a great financing deal, and he made arrangements to get the car to me during Covid 19 with many miles between us. Trevor made me feel important, not just the transaction and he called as a follow up just to make sure everything was fine. Not just with the car, but with me. The vehicle was exactly as described and is a relief to have in my possession.

Michael Nimeh

I walked into the used car dealership this morning to inquire about fixing a minor problem that has been on my car's dashboard for the last 3 months and no one was able to fix. The first thing I notice was the sweetest aroma that filled the sales and service areas, the cleanliness of both customer areas and the availability of hot and cold drinks for customers to enjoy. A young man (Mitch) greeted me at the door, he was professional, knowledgeable and courteous. We chatted then he referred me to the service dept. At the service desk, Kory greeted me and asked if he can be of help. I explained my situation, he immediately said that this can be fixed right away. and right away it was. All fixed within minutes and I was on my way. My first experience at CarOne has been a very pleasant one. CareOne just got a new client and will refer all family and friends to CarOne. Thank you Mitch, Thank you Kory for my pleasant experience

Janet Garrow

I recently bought a 2013 Jeep from Car-one in Kingston, Ont. I was very pleased with the staff here and especially Sarah , she was very helpful and went above and beyond, even answering my texts on weekends when she wasn’t working,.It was an overall great experience I would say and a huge thank you to Ryan and all his staff for finding my dream Jeep!

JELT T

I first spoke to Trevor and got the purchase of my Scion rolling. ANDREA took over and honestly I could not have been more pleased. Andrea's professional, pleasant attitude was awsome and made the whole online purchase easy and fun. She went beyond the call of duty to have my car delivered a bit earlier . I have purchased many cars over the years this was the best experience. THANK U ANDREA ????

Pauline McGee

Ben at CarOne was amazing! He was super helpful and went out of his was to answer my questions and get added features I requested for my vehicle. Great job and service.

Abbie Matheson

Great service!! Leslie was a great help superstar!!

Kaila Duffy

My partner and I dealt with Ben for buying our new car and we are beyond pleased. Easy no stress no dumb questions relaxing environment. Car shopping shouldn't suck and it didn't with bens help! Thanks again!

Rick Johnston

Initially I was pleased with the service. Andrea was pleasant and made buying a car easy. I still have no issue with my dealings with her, she was excellent. Things fell apart once I had to deal with the service dept. First the bluetooth on the car quit working the first day I had it. It needed a handsfree module that was over 1000.00. I am a 30+ year mechanic so I decided to try and repair the module myself, as the car has a 50/50 warranty on repairs for 30 days, and i didn't enjoy the idea of spending 5 or 6 hundred dollars on a repair. I was successful, saving myself and car one a large repair bill. It was my choice to repair the module, so I was still very happy with the service. I understand things don't always go smoothly when you sell a used vehicle, however the following week the thermostat in the car failed, causing it to start to overheat. I stopped on the side of the road and removed it so I didn't have to tow the vehicle from napanee. I called Car One and explained what happened and offered to pay for the antifreeze and install the new thermostat if they bought me one. I had checked allready and a thermostat was roughly 30 dollars, antifreeze is roughly the same price, so to my thinking we were both paying about half the cost of parts and I was supplying the labor for free. However when I went to pick up the thermostat they tried to charge me 80 dollars for it, which is more than full retail at every parts supplier I checked. I explained the part was 23.00 or 36.00 my cost and was told ohhh we can't get one that cheap, so I left and paid 100 percent of the repair myself. If you buy a vehicle here don't expect support if something breaks. Today I took my son out for a driving lesson, and asked him to apply the emergency brake after he parked on a hill only to discover it didn't work despite being safetied 2 weeks ago. It was a simple adjustment I performed myself once I got home. I have averaged the 5 stars I gave Andrea, with the 1 star I feel the service department deserves after their questionable pricing non existent warranty and poor safety Inspection for a total of 3 stars....

Tim Graham

My initial visit went well. They truly catered to the customer experience. Their prices seemed fair and they are super friendly. However, I made attempts to get in contact via SMS (How I contacted them) after a couple days of no contact. Finally after 2 weeks or more, I got thru to them via phone and was finally informed of what the lender had agreed. In the end, I didn't purchase the vehicle due to my own financial position but the lack of contact was unprofessional. So I only offer 2 stars because of this.

Fahd Abou Zainedin

It was very nice experience dealing with CarOne, Nice people, Thanks to Kathy especially for her quick response and help, and the technicians are experts. Well done. I’ll stick with CarOne and recommend them.

Alexandra Poulos

It’s always a good time at Car One! As I’m sitting here getting my oil changed in one of their massage chairs they are celebrating a employee’s birthday complete with cake. Other customers are playing a game of pool or watching something on TV. I love coming here! It’s evident that they care about their customers and their employees! The work that they do is just as amazing. I have never had a bad experience with them. They make oil changes fun and when you need a new part it usually comes in really quickly. I know that at Car One I always get the quality that I’m looking for!

Alyssa Love

I had the pleasure of working with Leslie from CarOne Kingston to purchase my 2019 Jetta Volkswagon this weekend and couldn't say better things about my experience. Leslie was immediately interested in helping me find a vehicle and was quickly able to narrow down their impressive inventory. She explained everything so thoroughly and really made the entire process so simple. I feel confident about my car purchase for the first time and would highly recommend CarOne to anyone looking to feel the same.

Jennifer West

Last week I quite possibly had the best car buying experience of my life. Not only is Mitch charming and full of personality. He was so attentive, entertaining and knowledgeable. He is a huge asset to your company and deserves much kudos. I was simply beside myself not knowing how to work my satellite radio, but Mitch was so patient with me and helped me figure it out !

cameron McGill

Josh was extremely helpful in the process of buying my first Car! He got me an awesome vehicle and everything I wanted in my budget. I highly recommend seeing him if you are ever in search for a used vehicle!

Barbara McCuan-Mittler

My experience buying a vehicle from Ben at Car One was outstanding. He was friendly and helpful. He answered all my questions and even anticipated some. I felt no pressure and was well taken care of. I have nothing but positive things to say about my experience at Kingston, Car One on Gardiner's Road.

Sophie Missere

Great salesmanship! Friendly service! And great prices!

Irene Townsend

Andrew made car buying in a pandemic simple. He answered all my questions and made me feel comfortable. He was both polite and professional. I will definitely suggest Car 1 to friends.

Barb Huddleston`

Car-One picked up my car from my home and took it to the shop to change my snow tires. It was great to have them pick it up to save me going out because of the virus. The guys who picked it up were polite and they sanitized the car when it was returned. Would highly recommend them to anyone.

Jess landon

We recently purchased a truck from CarOne, it was a great experience. They buffed out scratches, kept in contact with us at all times, went above and beyond to make sure we were satisfied and it wouldn’t have been a sale without our salesmen, Ben Kennedy. I will say that their interior detailer could definitely be a bit more thorough but it’s nothing I won’t mind working on myself. Thanks for everything Ben and I’d recommend this dealership to anyone looking for a vehicle

Carol Larsen

My husband and I saw the advertisement for the 2015 Camaro online. Lesley Brown accomadated us on a Sunday and set up a meeting time that day. Lesley showed us everything we needed to know on the history of the car and its present condition. We were amazed on what a great deal it was and driving to and from Ajax was more than worth it. We love our new car. Mike and Carol

Josie Affleck

Eriana was the best advisor, made everything so smooth and easy. Curt was great, took me out to see the car and explain everything going on. Was so helpful to be able to get a visual. Such a great experience for someone who is not car savvy to have them walk me through everything. Highly recommend!! They were great!

Sandy Bawn

Tiffany was a fantastic sales representative! She helped me with every question I had! She was always very pleasant, she has a great personality and is very easy to talk to! I not only had a great time shopping for a car, I also had confidence in her knowledge ability! Thank you Tiffany I love my car!!!❤????????????

Joanne Collins

Leslie is great helping me to find another car (second car in 2 months) purchased from car 1! I never felt pressured and she took the time to go through every detail of the vehicle and sale with me, which was so helpful. I will definitely be buying my next car from CarOne. Thank you Leslie!!!

Brad Sizer

Very easy to work with no hassles with plenty of selection I will definitely recommend them to friends and family when they are looking for there next vehicle

Julia Veri

Great service and very patient employees. They let you take the lead, and they just match your wants! Definitely would recommend.

Denice Brigham Probst

Trevor Cotton made me an offer I could not refuse. In May 2020, after showing interest in a Blue with White Top Mini Countryman, Trevor offered to ship the car to my Toronto home and allow me to test drive the vehicle for up to 5 days. When I asked if he would install a back up camera, he agreed to do so, risk free, as he said they had no doubt I would buy it. After agreeing to check on tire wear, and put together a custom warranty package, I spent the next few days getting insurance quotes, arranging for a garage to be built, and putting my finances in order.. I then contacted Trevor to ascertain the final arrangements and delivery date. After ignoring several texts, I contacted him through the CarOne.ca website and was blindsided by Trevor admitting he was not responsive because he had been busy qualifying and selling the car to someone else, all while keeping me in his back pocket in case the deal fell through. He literally stole and wasted a week from my life, and proved to be the typical and unethical Snake Oil Salesman. No hint of another buyer, no transparency, no disclosure. Told me I had bad timing. I never realized being first in line was bad timing! So Beverly, he may have appeared to be a “friend” or a Prince to you, but to me, he was all 7 Dwarfs, Sneaky, Shady, Slimy, Sleazy, Greedy, Lazy, and Cocky. Seems that he has rigged the website to Not Accept my review there so I will now waste more time to contact Goggle to report this as well. SO BEWARE! This was not fair treatment of a well intentioned customer. On the positive side, I will never have BUYER’S REMORSE, from this dealership. I hope you don’t either Beverly!

Robert Kleinsteuber

Ben at CarOne provided absolutely phenomenal service. He listened to me as the customer and made sure my needs were met. He had my purchase ready to go, inside building, clean and with a nice bow on it which made my spouse extremely happy. Outstanding job Ben. I would be happy to refer others to you and I would be happy to do business with you in the future if the need arises.

Kate Golding

Sarah Squier was very helpful in the purchase of my new (to me) car! Thank you Car One!

Sandy Miller

My customer care expert Andrea Bolton, was amazing! She responded to every question provided a concise cost estimate with different variables. Something I admire most was if she did not have the information she went in search of the answer and got back to me in a timely fashion. I was able to test drive multiple vehicles until I found my perfect fit. In my mind she exemplified great customer care.

Clifton Gainer

I had the most pleasant experience purchasing our vehicle from them. They were very informative and totally transparent with all of the information. We did not feel rushed or pressured and the atmosphere was very welcoming. The young lad Josh and his associate were very helpful. Would recommend for sure!

Shanel Dacosta

Great customer service.

BEVERLY GREGG

I just purchase my vehicle at Car 1 Kingston. I was given exceptional customer service. Any questions I asked was answer promptly. The repairs that needed to be done, were done plus they did extra. The relaxed atmosphere was great and everyone treated you like a friend. I highly recommend that anyone purchasing a vehicle to go to Car 1 Kingston. Thank you Trevor Cotton for all your help. Beverly Gregg

L Silcock

Easy to deal with, fair pricing, no hassle, no pressure.

Simon Correa

Customer Service was amazing!!!! they take care of you very well . I Had this sales man named Andrew ,and he was above and beyond everything and also helpful ???? . Thanks for helping me get a car that I want with a good finance plan .

Andrew Detlor

I went here to look into buying a car and when you first walk in very very friendly staff super helpful and super nice. Just when you walk in the environment you walk into is super nice. One of the staff I talked to when looking to buy was very helpful and gave really good advice as I'm only 21 lol and still learning lots about the process of buying cars and he made every step of the way super easy and gave me lots of options to choose from and I've to been to some other car dealerships but not like this one just everything about it made a very welcoming place. I didn't end up buying a car here just because of personal stuff but I would definitely suggest coming here for your first car.

Peggy Morley

Arkham was very helpful and patient with us, the experience was easy as possible

Jeff Croke

Have been dealing with them for 10 years (since they were the dealership before CarOne) and on 4th vehicle. Never had a problem, always great service. Friendly, easy to deal with and the extended warranty has actually paid off for me more then I paid for it with no issues at all. Will definitely continue dealing with them.

james walker

Great salesperson very helpful Highly recommend car one

Wendy McPhee

The staff at CarOne Kingston's Auto Service are very helpful, communicative, friendly, professional and thorough. Great experience having to get some unexpected work done while on vacation far from my usual mechanic.

Brandon Battams

Ask for Andrea at CarOne, she is the best! She made the process really smooth and went above and beyond to help as much as possible. Very transparent and honest! Great service and will recommend to anyone looking for purchase a vehicle in Kingston. Thanks again Andrea!

Sarah Simundson

I had the pleasure of dealing with Sarah at car one kingston and she was very pleasant and helpful. She kept me in the loop the entire time gave me information on my best options and was willing to go above and beyond to make me happy. Highly recommend car one for customer service.

howard barron

Amazing staff !!Leslie and the team at CarOne were amazing made the car purchase easy!!Would recommend highly

sara mcgee

Absolutely the best place to deal with. Arham went above and beyond to have me in my car in a week!!! I couldn’t have asked for a better person to deal with. The car is amazing and was better priced than other dealerships I looked at. Thank you so much you made this lady very happy!!

Krystal Pereira

Highly Recommend!!! CarOne /Trevor provided the best car buying experience I've had.After searching auto sites/dealerships for months looking for a car with the exact options I wanted, He found it!!! A beautiful Audi A3!!! After a couple of conversations with Trevor,I was extremely comfortable with his style and knowledge, My faith was rewarded when I got a call saying “ I think I found your car “ when it arrived - And I was able to see it,it was even better than I expected,Trevor paid extra attention when I told him what I was looking for and he found me exactly that ,He is very professional and easy to work with. We arrived at a fair price for the vehicle and the trade in. I would definitely recommend CarOne to family and friends.If you are looking for a relaxed professional no-pressure atmosphere to purchase a quality used vehicle? Look no further. Trevor is very dedicated to his business and most of all he delivered. Thanks Again!!! CarOne /Trevor receive my highest recommendation!!!

Cheryl Harrison

In a world where sell, sell, sell seems to be the only thing that matters, I was pleasantly surprised with my experience at Car One, Kingston, Ontario. Initially I called and spoke with Andrew Molina about a car I had seen on the car gurus web site. An appointment was made for the next day for me to test drive the vehicle and discuss other vehicles I was interested in. Despite all the Covid precautions that were taken it was an extremely personal atmosphere. This was a dealership that wanted to exceed their customers expectations. There was no pressure whatsoever. I asked my questions and they were answered with confidence. Andrew had researched the car I would be looking at and was ready. After a successful test drive and giving myself a couple of days to ponder, I choose to purchase the vehicle. My financial and warranty options were explained to me in language I was comfortable with. They were even able to obtain 2.99% financing for me. Much better than my own bank was able to provide. From my first step into the dealership to the day I left driving my new used vehicle home I felt like I had received the kind of service you just don't get anymore. And...I liked it! Thank you everyone at Car One, Andrew, Ryan and the rest of the team for making this daunting task a pleasant one. I will recommend you to all my friends and will certainly be bringing my car to you for all service needs. Thanks Again! Cheryl Harrison

Roundrobin7788

Ben was a great person to deal with. Using Zoom to talk to each other was nice and he was able to give me a virtual tour of the truck. Thanks again. Robin. D.

Hans Christian Breede

Tiffany was a laid-back and no-nonsense facilitator towards getting us out of a lease and into great nearly-new vehicle. Great experience for sure! We will be back ...

stewart cohen

I've been a customer with Car One for a few years now and have always been more than satisfied. The staff is always great and the atmosphere is exceptional. Love how customers can tune in to Netflix, have a game of pool or even just relax in those ever so comfortable shiatsu chairs while waiting for their vehicles. Really sets the tone of ambiance and makes for a wonderful experience.

Carolyn Handley

Ben Kennedy was absolutely amazing to work with. He was extremely patient with my work schedule and timing test drives. He even came in on his day off to help me find the right vehicle. The atmosphere of CarOne was relaxing and there was no feeling of pressure at anytime with any of the staff. I would definitely recommend seeking out Ben if you're looking for a vehicle.

Jason Barkley

Simple, easy and completely satisfied. Ben was great, explained everything thoroughly, was an easy and stress free transaction. Would recommend Car One and Ben to anyone in search of a new/used vehicle.

Garth Amey

The service was excellent. Staff were great. Sarah was excellent as was Ryan. I would suggest to all to check it out.

Tyler & Heidi Donnan

We had a great experience trading in our vehicle and purchasing a new one. Smooth transaction with no issues.

Micki Murano

Ryan & Andrew were such a pleasure to work with! We were looking for a good size vehicle that suited our large family, and they were super wonderful at making that happen! They were both professional, knowledge, and super friendly with any interaction we had with them. I highly recommend shopping for a vehicle from them. They will not disappoint! Thank you both so much!

Skye Craig

Awesome friendly staff, found my new car!

Lisa Dwyer

Great customer service. No pressure and met needs. Was a great experience dealing and purchasing from CarOne. Ben Kennedy was my salesperson and he was courteous and responsive!

Merrau Shaman

The service at Car One awesome and personalized to us and our needs. They took time to know more about and what we were looking for to better assist us and to make the searching process that much quicker. This was our second time going to Car One and would recommend it to anybody that is looking to purchase a vehicle.

Gagan Arora

I recently got a BMW from Car1. The amazing personality that assisted me was Ben Kennedy. He is such a wonderful personality. He helped me with all the docs. and even came on his day off to help me. He dealt with me and my family with such a respect and politeness. Much appreciated, Ken.Keep up the good work. Other car salesman can learn a lot from you. Cheers!!

beth zealand

Ben helped me get my first new car. He made the process super easy and made sure I understood all that was required! I would recommend CarOne to anyone looking for new wheels!

Steeve Lavoie

I had my wife's car serviced yesterday and due to COVID and the fact that the waiting room is closed to customer, they now offer to pick up and drop off your car without extra charge. I think that this is a fabulous service that every one should take advantage of. This is my second time taking advantage of this service and the first time was with my own car. Cathy is always friendly and Josh always calls me to discuss recommendations on what should/could be done with the car without pressure and I find that they are treating me like an adult and not an idiot. Highly recommend them for your car servicing.

Phil Woodcock

This was the most comfortable shopping experience I have ever experienced. The lobby of the dealership is inviting and relaxing. The sales team are friendly and informative. Josh was very helpful and easy going, he made this a stress free purchase. I would highly recommend shopping at Car1

Candice Nichols

Sarah S at car one was fantastic. She was easy to work with and made the experience fun and exciting. We purchased two cars from her within a week and everything went super smoothly. Great Work Sarah your killin it!!!!

Shiloh Turnbull

I had a great experience at CarOne! After going to other dealerships the difference is instantly apparent upon arrival. Ben K took great care of me and my car during the process and I was able to drive off of the lot feeling confident in my decision, which is huge as a first time car buyer. He was always available when I needed him and was efficient in all aspects of the transaction. He made sure to let me know all my options, pros and cons, without being too pushy. The entire experience was virtually stress free for me. Great dude, great company, great cars. I will be highly recommended CarOne Kingston and Ben K to anyone in need of a car in the future!

Jon S

Tiffany Grant is one of the hardest working sales persons i have encountered. She was very professional, went above and beyond and met all my needs and wants. everything was done with the highest standard, and was very prompt with completing everything. She had me approved within a hour, also went above and beyond by receiving the best possible quotes from multiple banks before settling with just the first option, she wasn't afraid to even negotiate with the bank and get me an even better rate. She was very thorough with providing me the proper information, and even giving her own personal advice on what would be the best options for myself, was not pushy at all. I will be only dealing with her in the future just because of how amazing and pleasant she was to deal with, the level of professionalism, and how she genuinely truly cared about satisfying all my needs. Car one is very lucky to have her as an addition to their team

Kristoffer Ruitenbeek

Leslie B was awesome. My wife and I really enjoyed the experience and the great level of customer service. Bravo Zulu

Susan Lorraine Hubbard

Thank you Arham for your patience and for helping us decide on a car that is a great fit for our family. Your honesty and commitment to helping us was refreshing ! We would recommend you to any of our friends who want to buy a used car, from a friendly, professional dealership in Kingston.

Yosra Ryan

I just Got my car from CarOne , so pleased with everything, quick helpful and very professional transaction, best quality service, best price , my car was delivered clean and disinfected to my house in Montreal from Kingston. I do thank Andrea especially , she did her best to accommodate me , i do advise strongly to have deal with her if you’re looking to buy a car. Thank you Andrea thank you CarOne for making my experience very plaisant.

Eric Collins

Josh was probably the best salesman I have worked with in 8 car purchases, made it quick, easy, super friendly and an enjoyable experience. I would definitely recommend him to anyone. Thanks again Josh

Bushra Hamad

UPDATE: the dealership has offered to pay 50% of the cost of repair. We accepted this. My daughter Nadine bought a 2017 mustang with these people. Within maybe two weeks she began to have mechanical issues, amongst others including a broken key that resulted in us being locked out of the car for hours. She reached out, did everything they asked her to, including get a quote from a mechanic and then they ghosted her completely. She reached out again a couple weeks later and they (one of the sales associates were now claiming that they had texted her all along and she’s out of her 30 day warranty. Pretty convenient don’t you think, that the message didn’t send and because of that her warranty is expired and they cannot help. It’s just ridiculous, you buy a car for thousands and thousands of dollars, they even delayed the buying to ensure it has no mechanical issues and then they can’t be bothered to fix it. We are not asking for our money back, or a refund we are asking they fix the car!. DO NOT LEAVE A REVIEW like they pressure you to in the office the day you sign, leave a review after it’s been at least month or so after your purchase!

Cc Redden

Absolute best place to buy a vehicle. Josh walked me through everything, left no question unanswered. Top quality products, top quality people. Highly recommend CarOne Kingston. Thanks for everything Josh.

Steven Coveney

It was awesome amazing customer service that was with 3 people helping me since the start of Covid all were amazing but a special thanks to Andrea she was a great to deal with and very welcoming and very helpful best Birthday ever Thanks

Vicki Snyder

They were really helpful to find me a vehicle that would work with my credit and they did and I love it.

Cindy Zajac

My daughter purchased a car in 2013, the sale was done, and 2 years after her car needs a new transmission, because my husband did the oil changes(something they told the salesperson at the time of purchase) they refuse to honour the warranty, because there is no record of service.(even though until the transmission went in it there was never any work that needed to be done) The salesperson did not go over small print with the overpriced warranty they sold my daughter and shortly after that salesperson was fired for not giving customers true information. After doing much research the car was sold to her with 2 open recalls that were open at the time of the sale, that CarOne failed to address. One of those recalls was that the transmission needed to reprogrammed, the carfax was slipped into her sales package and not gone over with her either. The second recall was a safety recall to due with that passenger side air bag, something that should have failed the safety, and the car should never have been sold! After much back and forth CarOne offered to pay for some of the repairs but will still cost my daughter over 3000 in repairs (the same amount she paid for the useless warranty) OMVIC has a full report and an open file for the administrative issues, and have advised me to report CarOne to transport Canada as the car was sold with safety recalls which is illegal. This place has been issues several thousand dollars worth of fines already. DO NOT buy a car from here. After speaking to several other dealerships in kingston, garages, and transmission repair shops as soon you mention CarOne they all have the same response...they would never purchase a vehicle from them. Now my daughter is out 12, 000 dollars ( money she saved all through highschool for her first car purchase) and is stuck with a car that is worthless.

Holly S

Ben was so helpful and patient with all my questions, and got me a great deal!! Thanks CarOne!

Rachel Lavender

I had a great experience with Car One in Kingston. My Salesperson Cassandra was great, easy to get in touch with when I needed something. I’m very happy with my purchase!! Thanks again

Lisa Bakker

We had amazing experience at Carone with Leslie! She’s very knowledgeable, friendly, and helpful. Would definitely work with Leslie again in the future

Mohamad Moussa

Great experience, Andrea & Arham made the process more enjoyable!!

Chris Thompson

Josh in customer service is phenomenal! He is Extremely professional, pleasant and knowledgeable. Car One is very lucky to have him!!!!

Dan Gemmell

I bought a Mercedes Benz C300 at CarOne last week. They are super efficient and organized and the experience handled by Andrew Molina was very professional. I would shop here again.

Chris Van Horne

Outstanding service with excellent results. Would 100% recommend car one to others looking to purchase or upgrade their current vehicle

Jessica G

I bought my first car here years ago and so freaking happy we went back! Josh was so incredibly helpful and made the process easy and pain free! No pressure, great atmosphere and everyone was helpful whether they were helping you directly or not. Thank you Josh and CarOne for making my husbands car dreams come true!

F Giroux

Excellent purchase experience and great professional communication. We worked with Ryan to get the car we wanted (BMW) and he delivered exactly what we were looking for. Car was delivered on time and spotlessly clean. Recommend that you should consider buying from CarOne. We will again. Nice job.

Carrie Mccallum

I really appreciate Kurt he helped me when I least expected honestly as a single mom. Out on her luck Kurt made things happen and the most friendly careing atmosphere again Kurt thank you from the bottom of my heart

Snyper Orr

Though there was many positive points towards obtaining my car through CarOne Kingston, such as getting a decent percentage on my loan etc, I was somewhat surprised to learn during the signing of all the appropriate red tape that there was in addition, a borrowing fee in excess of $500.00... If it was brought to my attention prior to coming in to pick up my car,,, it completely eluded me...??? I'll know now in future to be more thorough about all costs associated, prior to putting pen to paper... As well I found it equally frustrating that both an email and phone message I left about getting shuttled from my residents to the CarOne Kingston facility to pick up my car, went unanswered...??? Incidentally the answer is NO...?!? It ended up costing me almost $30.00 for a taxi there...! Yes I know,,, cry me a river.... But being on a low limited government income such as myself, this would of been truly appreciated, and not to mention a welcomed savings for me and my budget... You would think that being such a major car dealership, that a courtesy to shuttle their customers would be offered... Though the associate who handled the particulars was extremely warm and charming throughout my experience at CarOne Kingston, she failed to commit to calling me after one week as she indicated she would, to see how things were going and if I was pleased with my car...??? Well it's been three weeks and counting and I won't insult you and your intelligence with the answer, as you probably know by now what it is... As for my car??? The price was exceptionally fair, and I can't get enough of it... I'm looking forward to the warmer months and getting out and enjoying my little jem..... KSO...

Scott Ashurst

Service was excellent and Ben got the car I wanted and had me driving in just days! Thanks Ben and staff at Car 1

Jessica Howden

Always a wonderful experience! I bought my vehicle here two years ago and since then have had my service done at CarOne. Kory in the service department is always pleasant and thorough. He ensures I know what work is needed on my car, service is done in a timely manner and very upfront on the pricing! Definitely recommend CarOne for both finding the right car and all your service needs!

Mike Huffman

Purchased a Rogue from Trevor Mortimer back in May. Very knowledgeable and helpful. Great salesman to deal. Had such a great experience with him that we recently brought our son in to Trevor to purchase a car and another great experience. Top notch customer service. And great staff. If you need a car go see Trevor he is the man.

Dawn Flinn

Hands down best experience I have had making a larger purchase! After two weeks of research and mental preparation I was ready to brave the world of the car salesmen not knowing that my entire perception of the profession was about to be forever changed. Car One offers an amazing high-end experience from the moment you step in the door, a clean open space with friendly people ready to greet you with a genuine smile. The no hassle no haggle approach really worked for me, I already knew I was getting a smoking hot deal, so it really just became about me being happy and completely sure I was making a purchase that fit my lifestyle. Tiffany out did herself showing a variety of options in my price range and breaking down each step so that I could fully understand if it was something that I wanted or if it was a pass. Tiffany is so easy to work with and extremely informative about the selection on the lot, manufacture warranties, extended warranties and how it all relates to your future purchase. She accommodated every request including a oil change using synthetic oil … FOR FREE!!! I am so impressed with this experience that I will be recommending anyone in search of a car start with a call to Tiffany and a visit to Car One!

Sarah Fairbairn

From the moment we walked in to the moment we left with our new vehicle we were given amazing service by each and every person working at CarOne! Andrew did an amazing job selling us our dream vehicle-very knowledgeable, never pushy and he went over every tiny detail to ensure we had everything we needed to secure the purchase. Great environment in the storefront-super welcoming and very safe COVID protocols in place. We highly recommend CarOne for anyone buying a used vehicle!

james Bach

Wonderful customer service. Worked with Ben, it was an absolute pleasure did every thing he could to help. Also spoke with the manager who was very polite and kind. I would recomend these guys to anyone looking for a calm enviroment with no pressure.

Jessica Jackson

Leslie was so wonderful in helping me to find my new car! I never felt pressured and she took the time to go through every detail of the vehicle and sale with me, which was so helpful since this was the first car I’ve ever bought on my own! I will definitely be buying my next car from CarOne. Thank you Leslie!!!

Kamsi Ezenwa

Ben helped me find the perfect car and get everything sorted in the blink of an eye! I would definitely recommend carone to anyone who wants to get a good car stress free. Thanks a lot Ben!

Pat Glancey

Great service from the diagnosis to the correction. I was told when it would be ready and fixed and it was. There were no surprises and Patrick and Kory and Jennifer provided accurate and on time information. I highly recommend CarOne.

Cody Fairman

I went in the other day unsure as to what I wanted to do with my vehicle and Andrew Molina made me feel welcomed and at home. Talked me through absolutely everything, step by step. By far best customer service in town will definitely be coming back In the near future!

Carlos Hernandez

Ben Kennedy really made my experience picking out a car stress free. He really goes out of his way to help you choose the best car for you without being pushy. He does an amazing job at explaining things every step of the way and goes over and beyond to make sure that you're making the right choice. I definitely recommend him for anyone looking for a new ride. I know that I'll be coming back to see him once I'm looking for a new car in the future. Thanks Ben! Eriana from customer service was really helpful as well! Great customer service, helpful, and very friendly!

Haley Louise

Great all around! Carone made buying a used car very simple. All of the staff were friendly and it was easy to get all of the information that we needed about the vehicles.

Liam Walsh

I had the best car/truck shopping experience here! My "Salesman" or "Experience Leader" was named Ben; he treated me like family and helped out in every form possible! He made sure I was comfortable and made sure every second I didn't have questions or concerns! Definitely come look through their inventory and ask for Ben!!

Selena

If I hadn't have found a better deal else where honestly would have bought a car here just based on customer service and experience. This was my first time buying a car and Leslie was AMAZING, she ( YES SHE THEY HAVE FEMALE CAR SALES PEOPLE ), explained everything to me in great detail, was personable , friendly, and even stayed late for me multiple times. She did her research and gave me links to help me make the best decision for me. Thanks CarOne for making this experience so great ! Highly recommend.

Suzanne Murchison

Josh was friendly, attentive, efficient and a pleasure to work with. Need a vehicle new or pre-owned he will set you up.

Jamie Hitchcock

Our vehicle broke down at 38 weeks pregnant, so car shopping was not something we had planned. But , thanks to Ben Kennedy we are now equipped with our new family vehicle. Ben had great patience with us as we made our decision and had very good communication skills throughout the financing and buying process. Would highly recommend stopping in to see him if you are looking for a new vehicle.

Marty Marks

Great experience with my recent purchase at CarOne Kingston.Our salesperson Leslie Brown was great.Very knowledgeable and personable.I would definitely recommend CarOne Kingston.Ask for Leslie.

Maria Barnsley

We had Leslie as a sales representative and what a great person to work with. She answered any questions we had and got what I needed. If you need help call her.

Elyse Beaulieu

Leslie was great. She provided all details required. So far the vehicle runs smooth.

Bryan Colicchio

Absolutely incredible experience with Andrea at Car1. I can’t say enough about this fantastic lady! Her attention to detail and unparalleled customer service is the reason why I will Continue to come back! Thanks andrea for making my car shopping experience exactly how it should be, easy!

mark mason

From the first email I sent I received quick responses and great information dealing with the vehicles I was looking at. Great customer service, very helpful advisors and open to giving good advice due to the situation without any judgement. Arham and Andrea were the people I dealt with and I highly recommend them for any deal you’re looking at with high quality used vehicles and a variety of choices! Thank you

Heythem Al-Taie

I purchased a vehicle from CarOne Kingston recently. I dealt with Leslie Brown who made the whole process smooth from start to finish. Every request I had was accommodated and every step of the sales process was explained thoroughly by Leslie. She even took the time to let us know about popular attractions to visit as we came from out of town. The dealership experience is above average as they have many features to entertain you while you wait such as a pool table, video games and message chairs to name a few. Also, kudos to whoever is in charge of taking photos of the vehicles. Overall, I would recommend Leslie and CarOne to friends and family.

Michael Patterson

Purchased a Ford F150 from CarOne Kingston , the Experience Leader was Ben Kennedy. Ben was very patient and helpful in choosing this vehicle, i knew what i wanted when i went to this dealership.Ben did not pressure me in any way, helped with the trade and set everything up to complete the purchase. I will recommend Ben to anybody who is looking for a vehicle. Thank You Mike Patterson

Francesco Macchione

Easy and straight forward experience. Andrea was a huge help and I didn't feel pressured to buy anything like with other dealers.

Kelly Gaessler

I had a wonderful experience dealing with CarOne and working with Leslie. The service was friendly and very knowledgeable. I would highly recommend CarOne to anyone.

Patrick Stephens

I worked with Leslie, who was fantastic. Gave great advice, brought up genuinely good points to consider, and very easy to work with. When we got to the financing stage, Arham helped secure us a great deal that wound up being better than our estimates. I went in hoping for a decent deal, but ended up with an amazing one. They were pretty forward about asking for a review, but I would have written this same thing anyways.

Melanie clo

Found the vehicle that fit my family perfectly with a great price and no hassle with booking a drive test, I recommend going here if you need a new car for a great price!

larosaplaza

Great Service and very friendly. I was dealing with Trevor and he made me feel very comfortable. He was a pleasure to do business with. Would recommend Car One to all my friends and family.

Jane Clement

They are awesome. Willing to make sure you are totally satisfied.

Ruth McKenna

This is my second car that I have bought from CarOne car dealers and I am totally impressed with their knowledge, expertise, and promptness. I had gone into the dealership on a Monday, and with the help of Leslie and Harmon, I had my car on the Thursday. I cant say enough positive things about this car company, and will definately recommend both Leslie and Harmon to anyone that I hear of that is in the market to buy a new car.

jenica walker

Leslie was great to deal with. I changed my mind a couple of times and she just went with the flow. I loved that I could text her to get updates. Thanks again!

Lindsay Rodgers

If you’re looking to buy a car, go to CarOne! This past weekend I bought my first car through a dealership and I had a flawless experience. On Thursday night my car had basically broken down, Friday afternoon I was test driving cars from CarOne and by Monday morning I had my new car! I was so impressed with how quickly I was able to get my new car! And I was able to get a 2019 SUV that was affordable, and the car had been hardly used. I had an amazing sales rep there – If you need a new car go see Andrea! She was so accommodating, super friendly, and very professional! I know that she spent the whole weekend rushing around to get my car ready in time, but she never showed if it was stressful. Andrea only cared about ensuring that I was taken care of and kept telling me she wanted to make sure I had a good experience. The next day, Andrea checked in with me to make sure I was enjoying my new car. Andrea also threw in some extra deals that I was not expecting and greatly appreciated! I don’t think I could have found this level of service anywhere else. When the time comes that I need a new car, I am going back to CarOne and asking for Andrea!

Emma O'Shea

Andrew has been such a pleasure to work with and really helped me through the process of buying my first car, making it such an stress-free process. Love my car and love this place.

reeva hicks

So sad about this review because when I bought my truck the last time.it was amazing. TIFFANY is the only good thing about this place... and even still her hands are tied with certain things. We bought a truck dec 19. Was suppose to pick up on the 23... wasn't ready... then 24. Wasn't ready. Ok fine Christmas is busy I get it..patience is key. It had to go to the Ford dealership for a part to be fixed... it took FOREVEER. (Waiting on parts) which is fine but it was the lack of communication for me...Noone would return my calls or my texts. Tiffany was the ONLY person to ever get back to me and force her team to contact me. I had to go out of my way to get updates. Which I didn't receive a single one..until 2 weeks after the regular pick up date... I did not pick up my vehicle until Jan 14...through all this bogus I've been decent. Pick up was seemless and they helped us out for the inconvenience which was great... Until there was a very loud ticking sound we heard when at a drive thru. Also noticed a clunking sound under the truck doing tight turns and the latch on the tailgate the spring is broken in which you have to quite literally hit it to make it go back down to be able to close it....I called immediately and they booked me in for the Wed. Take it in to sit for 1.5 hours and told "everything is fine its all safe and it's just a loud truck" no it isn't a loud truck. I pushed back and they assured me everything was fine. And they said the spring replacement would be a annoying fix..? OK cool not my fault it isn't working ????‍♀️????‍♀️ So I took it to the Ford dealership in my city... and sure enough it needs a new timing chain... a TWO DAY JOB ... maybe that's why they didn't want to do it? I don't know but I'm not impressed... the clunking sound is the spring hitting the control arm.. HOW was that missed?? The amount spent and the time waisted and the truck is still not in the shape it should be in off the hop.. the spring in the tailgate and the spring hitting the control arm I will now have to pay for since carone isn't going to do it. Thankfilly the timing chain is covered under Ford. I'm irritated. I've been in touch telling them that indeed there IS an issue. And I've been just set aside again.

dana deasy

Thank you Car One for the excellent service. My car had to be towed to the garage for repairs. The problem was diagnosed, fixed and the car as delivered back to my driveway at no extra cost. This was done 48 hours, I highly recommend their services.

Nicole Orser

Sarah was excellent and really easy to deal with. Would highly recommend her if you are shopping for vehicles.

Mike Last

Excellent. Andrew was very friendly and courteous. Answered all our questions. Little disappointed with the NO haggle policy, but the vehicles are already at a good price.

Steve O

Employees were on time to pick-up my vehicle and deliver after the work was done. Great job Car 1, keep up the Good Work during these difficult times. Senior Citizen Thanks.

Hellen B

Staff is friendly, knowledgeable and courteous. I was very appreciative that they have a shuttle service to drive me home. When the service was complete they drove my car to my front door, excellent!!

Jean-francois Legault

The process was great, sarah was helpful she even got me extra pictures of the car, very quick and painless, Will buy again from her/this place.

mackenzie bedwell

Leslie at CarOne was absolutely fantastic to deal with. She explained all and any questions asked in the most understanding way. She worked around my work schedule, she would text me everyday with updates, and provided me with an extremely comfortable environment in store. Leslie was determined to get me into my new car, and she did it! Hands down, amazing customer service. She deserves 10 stars. Anyone looking for their new car, I would 100% recommend CarOne, and ask for Leslie Brown! Thank you so much Leslie, I appreciate all the hard work and time you put into getting me into my new car.

Austin Clark

Great service!

Cheryl Shurtliffe

Purchasing my "new" to me car from Car 1 Kingston has been an absolute pleasure! From the first test drive through to driving it home the attention to every detail I received from Josh has been second to none! I even received a call from Josh a week after my purchase to make sure everything was okay and that I was enjoying my new ride. Great prices and amazing customer service - I highly recommend!

Megan Blay

Great experience! Tiffany made me feel immediately relaxed and made the whole experience fun! She showed me some great options and was very thorough. I appreciated that I was able to test drive the cars on my own, so that I could fully consider the options without feeling as though I was in a Drivers Ed class. The rest of the staff were also friendly and welcoming. Thanks for all of your help Tiffany!

Neil Norman

Salesman Ben Kennedy was fantastic to deal with. Would absolutely buy a vehicle from him again. He went out of his way to make me feel like a valued customer. Transaction went very smooth once negotiations were over and the Nissan Juke I purchased is working perfectly.

Christy Allan

I won't get into it to much but Kurt is an absolutely awesome person! He took care of my family in a very urgent situation and for that I am so grateful. Awesome service and just a wonderful place. Highly recommended! Thank you so very much!

Steve Watts

Excellent quality cars. I drove from Kitchener to buy a hard to find, practically new truck. Everybody was professional and friendly. They know their products and they know their business. They were very open and detailed through the whole process. Much appreciated and highly recommended.

Angie Cox

Purchased a "new to me" vehicle from Ben at Car One. It was an absolutely awesome experience! No pressure, felt very comfortable through the entire process and I got exactly what I was looking for. Highly recommend Ben at Car One !!

Les Shipman

Josh is always so kind and nice when he calls for the follow up with my services! Ryan makes you feel like family allllll the time & the rest of the team that works there never lets you feel left out. Your team never makes a million things wrong with your car when you bring it in. Everyone does such a great job at CarOne and I'm super glad I got my car there! Pleasure doing business with the team!

Laura Treleaven

I was to take my car in for service and received a call from one of the managers asking given the current circumstances if I would prefer they come pick up my car and then return it. Absolutely fantastic! They came immediately, enforced current health and safety regulations by wiping down the interior for their safety and then for mine upon return. They serviced the car and promptly returned it. I was very impressed with the overall service. Highly recommend Car One for anyone who wants to flatten the curve.

Ashley Terry

Everyone is very friendly and welcoming! My kids had a blast in the games room while I purchased my car. They made buying my first car so easy and they took care of absolutely everything. I couldn't have asked for a better buying experience. Thanks CarOne!!!

steve frans

Waiting for over a month to get vehicle certified is absolutely ridiculous! Rush to get paper work signed but leaving me without my vehicle, out source if shop is too busy to fulfill the needs of the customers

Sandra Leslie

Such a great experience! We couldn't believe the great customer service we received from Tiff and Andrew. Tiff met us to pick up our new SUV and she even put a bow on it for us. Made us feel like VIP's all the way through the buying process. Thanks for everything!

Cameron Jennings

Thank you so much CarOne for the QX60 and being so awesome was looking for more space for the family and am not disappointed thanks everyone!

Alecia Langille

Very thorough and informative. Did his best to get me the best rate for financing. Very appreciative!

C. Marion

A Hagle free dealer where the salesmen don't work off commission so they don't pressure you into purchase. We worked with Ben and he is very professional and friendly so it was easy to try and find a car fit for us. Prices were very reasonable for what they offer and the payment options were flexible and affordable. Would recommend.

Vrajesh Patel

I bought my second car from carone. Its very convenient and very large inventory to choose from. They listen what you need. Very easy process of buying car with a quality.

FBi hi

It was an absolute pleasure working and meeting the team. They made my purchase very easy and they were very friendly. I would recommend that if your going to buy new or used you should definitely swing by carone their great. Thank you all carone!!

Scott Bates

Kathy and Eriana (service advisers) are amazing. Kathy in particular has helped me on multiple occasions to get my car repaired and under the warranty even when I was stuck in another city. She always goes above and beyond to make every interaction positive and the service experience easy. You always feel like a priority and they do what they can to get you back on the road safely as soon as possible. I trust the work they do here and the technicians and advisers are honest about what you need done and the costs involved.

Nic Mackinder

Good / friendly staff, cheap solid car. *** Over a month later, cars still going strong. Definitely one of the better used car lots in town.

Zoe Clarke

Great buying experience with CarOne!! Really enjoyed my experience with Sarah!

Philip Leung

We purchased a 2013 BMW 528xi, the car is fantastic, thank you. We drove 2 hrs from Toronto to check the car out. Our salesperson Tatiana offered us that she could deliver the car to us or give us $250 gas card because we are from Toronto, we went and pick the car up and she gave us a $100 gas card and said that she made a mistake and couldn't do anything about it. If we knew it's $100 instead of $250, we would have chose to have it delivered. It's not a lot of money but we spent pretty much the day just to go and get the car and have to pay extra, and she couldn't do anything to help us out.

Ashley Thomas

Sarah was the person that sold us our Santa Fe and she was awesome .She made sure we got the car we wanted and treated us great. Thanks Sarah

Vanessa Bongard

Andrea was great to work with! Very knowledgeable and knows the ins and outs. Glad I chose Car One to make my first vehicle purchase happen.

Simon Boyce

EDIT: Sold my car to this dealership. They said accountant wasn't in office day of, they would mail the cheque the next day. We week passed, no cheque. I call. Accountant not in AGAIN. Cheque to be sent next day. ANOTHER week, no cheque. Neither accountant NOR sales person working on my next call. It took over 3 weeks for CarOne to send a cheque. Very poor business practice and these folks lost our 2nd, much more profitable, truck sale due to incompetence and dishonesty. edit: You have my contact details. If this was actually important to you, you would have followed up. Pick up the phone. Should I add lazy to my review?

Lexa Poulos

I love going to Car One for all my service needs because I know I’m going to be taken care of. Right from the get go it’s clear that they love their jobs and that you’re going to be treated like family! Someone is going to be there to keep you updated every step of the way. Let’s be honest, no one likes getting work done on their car, but at Car One you always leave knowing you are in the best hands! Need a lift to work? They have a driver for that (and a sterilized car de boot)! Want to make sure you’re not being ripped off? They explain why the thing needs replacing, offer pictures to prove it, and do their best to keep your money in your wallet (where it belongs). At Car One I know I’m getting the best service there is! If you need to leave your car there for the day, they have a great driver that you can enjoy pleasant conversations with on your way to work. If you’re concerned about being taken advantage of, they break down the situation and make it make sense. They even keep you updated every step of the way! It’s definitely clear that they love their jobs and they treat their customers like family!! To me that’s super important! Let’s be honest, no one likes getting work done on their car, but at Car One you’re definitely getting quality care and it makes the process a little less grim.

Christin Wilson

Andrea is the best! Very understanding, enthusitactic, great personality and easy to work with. The service was great! I can't wait to enjoy my new car!

Lisa Pritchard

Had an amazing experience with Andrew getting a new vehicle after mine was written off. Himself and his manager Arham worked incredibly hard to get me a great rate!

Aaron Knutson

Arham was a great help with everything we needed from the moment I walked in the door. Very helpful in getting us approved even though our credit is not the best. Thanks for all the help and I'm sure we will enjoy our new(used) vehicle.

Jim Crutcher

I recently purchased a vehicle from Car one and what I found after dealing with other car dealers is they do not push you to purchase unlike car dealers who work on a commission.You are free to roam there entire inventory and select the vehicle(s) you are interested in. Their prices are comparable to all used car dealers in Ontario. What impressed me most was after sale service. That not only completed a complete detail of the vehicle but after a thorough check after sale a small problem was quickly resolved to my satisfaction. I certainly recommend this dealership if you are looking for good quality used vehicles Happy hunting

Melanie Blair

We recently purchased a Honda Civic from Car1 Kingston. Our experience was top notch, Andrea was amazing. She listened to what we wanted, helped us decide on (with no pressure ever)which options worked best for us. If you are looking for a vehicle and want to be treated with respect, and be given the best customer service you can, Andrea is the lady you are looking for. She goes that extra mile to make sure her customers have an amazing experience. Well will definitely be going to she her when the time comes for another vehicle.

corrie dunlop

What a refreshing approach to buying a car! No pressure, no haggling, no added costs. We did our homework and found that CarOne offered the best deal for the vehicle we wanted. Back at the dealership we sealed the deal while sipping a beverage on a very comfortable sofa...dare I say...relaxed.

Hazem Habieah

Updated: Nice people BUT... Don’t buy a warranty from them or any of their suggestions. Because even if you bought a warranty for 4k it won’t fix your suspension. I bought Audi 2014 and they suggest buying a warranty that cost 4k and told me that will cover everything so I did but after 15 days I've tried to cancel it no one from Carone answered my message. However, I found out that my car has an issue ( speaker + suspension + rims + sunroof making noise when it's cold ) so I've tried to reach out to the warranty company and they were so awful and they cancel my claim even it's covered on the warranty contract. It is a big scam

Cheryl Beattie

They used to be really good, and we had family members and friends buy their cars here on our recommendation! We purchased Tires For Life and Brake Pads For Life when we purchased our vehicle! Was told we would never need to buy tires as long as we owned the vehicle. Now they do not want to honour this. We did pay for Oil Changes For Life which they will still honour. We need new tires, but they want us to pay for 2 of them! Won’t ever buy another vehicle from them or recommend them again! If they offer you to purchase any extra perks, DON’T DO IT!

Steeven Richard-Dumais

Great service ! People really try their best to give you the best prices and options to accomodate you. Good staff working there and I would recommend buying a car at CarOne

Timothy Harvey

Great experience purchasing my new vehicle. The staff were extremely friendly and always easy to contact to help me through the car buying process. Highly recommend!