Reviews of Jack Carter Northstar GM Kimberley (Loan Agency)

Varghese P Jacob

Wonderful staff and service

kim babcock

They could not recommend thier own detailer to was my car

Tyler Fiorentino

We had an all around great experience at Chalet GM. Highly recommended dealership

Marie

All covid rules done properly.. service for my truck was very quick.. all that I came in contact with were pleasant..

Darren Matheson

Good service

Robert Campbell

I have purchased many vehicles from here over the years and highly recommend them. Always a pleasure and painless process.

Fred Chudy

The sales team was very helpful and knowledgeable. Happy with my purchase.

Eric Viklund

Friendly salespeople make dealing here a pleasure.

rebecca campbell

Great people! Great place!

Traci Boudreau (Teets)

We were visiting 3 years ago from Calgary staying in the campground. We had a major issue with our truck and they did everything at no cost due to warranty and got us back on in our own vehicle by the end of the day. Very friendly and helpful staff!!!

Adam Laurin

Great customer service. Kathy gave us all the information on our purchase. Ryan was upfront with the costs of the vehicle, warranty, discounts, and finance costs. I have owned the vehicle for just over a month, and am happy with with the purchase. So far they have gone above and beyond for service requests, and respected my hectic schedule. Kevin is a great business manager. It was a pleasurable purchase experience. I look forward to dealing with their service center for any maintenance I might need in the future.

Jackie Speta

Good staff nice vehicles

william mckerrow

Amazing customer service I am generally skeptical when it comes to car salesman. When I met with Rob King and his Father Al King my skepticism was squashed These guys are about people not cars What I mean by that is there more interested in putting people into vehicles that fit there needs and budgets. I was encouraged to try several vehicles in my price range and ever after I made my selection we revisited all of my needs to make sure they were met long before I put pen to paper to seal the deal. When ordering an upgrade for my vehicle the sales rep Jackie King in parts and accessories made sure I was satisfied with my choices in purchase. They are the real deal from top to bottom Please if your looking go talk to them before you make a final decision and tell them William send yah Peace everyone

Jeremy Julyan

Threw an emissions code on the 3rd day of our camping trip, coming down from the Purcells. Saturday of Canada Day long weekend. Called around to a several Chef shops but Chalet was closest and had a tech available. Jeff took the truck in, gave us a loaner and asked for 2 hrs. When we got back they had fixed the truck and even washed the mud off. Thank you Jeff and Chalet Chevrolet for saving our vacation.

Darryl Walker

Great service, very friendly, and they were community minded helping the community with a Barbecue. They also had some great deals on GMC trucks, I would recommend you check them out if you are looking for new vehicle

Rhamona Cook

I dealt with the owners son who was fantastic but the owner did the numbers game. I was truly happy with my vehicle in the beginning. After the know my story of being a single woman and moving out of the province I was assured I had an excellent reliable vehicle..... As I was moving to Edmonton AB I called to let him know how poor the fuel mileage was. He agreed it was pretty bad.,..after getting a cross province inspection I was told it needed a tune up rite away. That was $320, then my battery went dead because my window wasn't put in properly so it leaks down by the emergency brake and into my electronics, whenever it rains,....then I check out my battery AND it is 3 years older than the vehicle!!! So I had to have it on a battery charger all winter until I could buy a new battery. Every time it went dead the radio would stop working. I've now bought a brand new battery and now it just went dead while listening to the radio and wouldn't start. Let it sit and it barely started but the radio doesn't work again..... Oh and the rims are horrible.....they would not keep a seal in the winter, so I kept having to air the up. So don't buy used 7f you are a single woman unless you can fix it yourself!!! Thank god I love it or I would be in tears everyday. And I traded in a beautiful Chrysler 300 that I'm sure he made a pretty penny on. If I lived closer I would have returned it. Not a very happy customer to say the least ????

Brent Rohrig

Always buy my vehicles and services from chalet GM. Love the service and customer care with fair prices. Ask for Jacquie at the service desk as she knows her stuff about gm customer care.

Philippe Giroux

Amazing service, fastest oil change I've experienced. Thanks for the complimentary coffee, too ! ☕

Kevin Seward

Great service, honest salesman, and fantastic customer service. Very easy dealership to deal with!

Kathy Proudfoot Inspired Living

I have been a customer at Chalet GM for 20 years and have purchased many vehicles during this time. When I was approached back in 2015 to join the sales team, it was an easy decision! I have always received excellent service and great pricing! I am very proud of my team and can’t imagine working at any other dealership because my managers, will always address any concerns and do their best to keep our customers happy.

George Palmer

Great service!

Linda Fuller

Great place good service.

Mike duToit

Send okay. Didn't really check them out that much

Justin

One of the best experiences I've ever had at a dealership! An excellent team will greet you and help you find exactly what you're looking for. I can't say enough great things about Chalet GM! I dealt with Ryan, Pete and Tim, and would easily recommend them to everybody! Go see them today, you will certainly not be disappointed!! I love my new Sierra, and I WILL be back for future vehicle purchases!! Thank you!!

Troy Horwood

What can I say about chalet gm in Kimberly. I never been treated with so much respect then the team at chalet gm. From the moment I walk through the front doors I was greeted by the front receptionist and by sales rep. Wonderful people, brought me back to the Finance manager who was absolutely a pleasant person to deal with. This team that chalet has and will absolutely go beyond the call of duty for their customer and then some. Great communication between them and their customers to keep you in the loop too and let you know what's going on and won't let you hang there wondering unlike other dealerships that I have recently been to. You all should be proud of the rep you guys got and continue to provide great service to your customers. I hope the manager or the owner give you all hi-five and a big pat on the back for the great service you all do .. words dont express how happy i am and looking forward to many years to come. So folks if you want a team that has your back from the moment you walk through there doors buying or not this is the team to have your back. Once again thank you so much for every thing and taking the time to make me feel at home and really listen to me on what I was looking for.......

m Fuller

Decent service done in a reasonable amount of time i have a couple issues but its not with this particular dealership its with gm in general but all in all good experience at this dealership

Colleen Renwick

I wouldn’t go anywhere else to buy a vehicle after going to Kimberley chalet. The one on one experiences from all the staff is something that the other dealerships just can’t beat. You’re like a part of the family when you’re there. Everyone on staff is amazing! Special shout out to Kathy, Jackie and Pete for their excellent service :)

dave stefanek

Popcorn, coffee, and great customer service!

Vaughn Berger

I love being treated like I'm family and that my issues are important. Service department is awesome.

Alan Nutini

Most straight forward purchase of a car ever! Staff is friendly and welcoming. Service is exceptional and always accommodating. I need something and it gets done. Feel like they value my business.

tim coyle

Al King Ryan and Kathy treated my son great

Cheryl Guthrie

Thank you Chalet Chev and Tom Wilson!!! I am on a relay team for the Sinister 7 Ultra Relay this weekend (July 9) in the Crowsnest Pass. We needed a vehicle to pull our trailer up there. Contacted Tom Wilson at Heritage Valley Benz (where I bought my GLK) and he set us up with a GMC Z1 from Chalet Chev. Holy smokes!!! What a great truck. Thanks for helping us out Chalet Chev and Tom Wilson. Saved our weekend! Just when we needed it most...you guys came through. #Sinister7 #ChaletChev #TomWilson #HeritageValleyBenz

Patricia

Quick and good service. We need brakes during our vacation, they were able to get us in that day.

Cheryl Mcmahon

I've been a repeat customer for years even decades and have always recieved top notch service. I'm very satisfied and will I'm sure be back to buy another vehicle after buying my brand new Chevy Malibu that I just love

Alistair smith

Chalet Chev....way to go guys!!! #ChaletChev came through big for our Sinister 7 Team this weekend. We needed a truck to haul our trailer to the Crowsnest Pass to take part in Sinister 7 Ultra and Relay. Contacted Tom Wilson and he was able to help us out with a very cool GMC Z71. Loaded. Awesome. #Sin7 #ChaletChev #TomWilson

carly eldred

Everyone at Chalet is great to work with and always straight forward. We've bought 2 vehicles through Kathy and she always gets us a great deal with personal service. She even delivered my car to cranbrook as a surprise for me on my birthday after hours! Thanks again!

Christina Bue

Chalet GM is absolutely the best place to purchase a vehicle, went above and beyond to help me , staff are welcoming and friendly , will definitely be a returning customer

Danielle Turko

I came in for an oil change and they were very friendly. It took a minute or so to be acknowledged but they were busy so I didn't mind. 45 minutes later they had me out of there and they had checked over everything in that time. They even offered to wash my car for me but since there was a bunch of slush right out of the parking lot I declined

Rae Biddlecombe

Chalet was a good experience service manager was awsome to deal with and very helpful. They took the time and topped up my allison transmission and did a quick check on my trucks front end. Jeff gave me a few points to check out which i will. Might have to bring my buisness back closer to home.

Heather C

First impressions walking into the dealership was how incredibly clean it is! Brought my 2 kids with me, and was greeted by Jamie at the front desk. From the moment we walk in, service was awesome - Kathy in sales took us for a quick tour of the store. I really appreciated the waiting area with hot coffee and a place to my kids to chill (even though they were a handful running around everywhere). Seems like it is a very close team and you can definitely see that Al takes pride in his store and how he treats his team. Will be back soon!

michael meinig

Awesome deal. great people from start to finish. felt like dealing with a very good neighbor. highly recommended when looking for a vehicle.

MARIANNE DUTHIE

Al King & his staff are totally unbelievable!!

Helmut Strauss

Great friendly people to deal with.good service and products

Kiersten Kleisdorff

Chalet GM services were amazing the whole time I was there. I was at a previous shop that I was not happy with and switched to Chalet GM after. From the minute I stepped into Chalet GM the atmosphere was light and everyone was very friendly. Jacquie in the shop exceeded my expectations daily. I also had amazing service in the sales department when I purchased my new Colorado that I am extremely happy with. The staff at Chalet GM are fantastic to say the least. Exceptional service and highly recommended.

Shawn Tegart

Great. Helpful and easy sale. Kathy is awesome and always available to help. Thanks

Huy Nguyen

Chalet gm is currently under new management and everyone that is there is a key part to the great and outstanding sales and services team. Fair and competitive. They are your true automotive dealer in the kootneys . It is a breath of fresh air seeing the changing that is occurring at Chalet GM. no doubt the will be making waves in the community. Family values, community based. Check them out

Loretta May Stewart

Good service, good waiting area, friendly people. Interesting machine it make coffee, two, hot chocolate, with or without milk even French vanilla. Wow

Lawrence markley

Awesome people

Dustin Gottinger

For all of those looking for a dependable place to get their next vehicle --- I recommend Kathy Proudfoot @ Chalet GMC Buick. Not only was her costumer service non comparable, she took the time to: answer all of my questions, really listen and made sure I got the vehicle that matched what I was looking for. It was nice to have my needs feel valued as a Costumer @ Chalet GMC Buick. From start to finish choosing the team at Chalet was a very comfortable and enjoyable experience. I will be back again!

Glenn Flynn

Extremely courteous and knowledgeable staff!!!

Scott Cordell

Had my truck in for some repairs and couldn't be happier with the service I received. Thank you Steve Booth and the rest of the service team. I will be a return customer for sure.

Lisa

Great service

Christian Verigin

Best place to buy a vehicle. Excellent service. Friendly and knowledgeable staff.

Donald Curran

Great service

Peter Davis

Great place to buy a Car! Very Friendly and Knowledgable Staff.

Gary Woodward

Good service friendly and best price

chris mayne

Awesome service and very helpful and pleasant staff, Enjoyable every time I have to visit.

Cas Patt

I went in two years ago looking to purchase my first vehicle. Kathy, Ryan and Kevin were all amazing to deal with. They did EVERYTHING they could to get me into my Spark. I wouldn't go anywhere else for a vehicle.

dizz jean

Excellent customer service. Jackie in parts and service very knowledgeable and friendly!

Mark Rosychuk

Recently bought a Yukon Denali from Al and his team at Chalet GM. They were extremely easy to deal with, would highly recommend to anyone looking for a GMC. Great job Al and Pete, with definitely be back again.

Noelle crocker

Best car buying experience EVER!! I just bought a used 2014 Chev Cruze and Dustin was amazing. They were knowledgeable, easy going, no high pressure salesman and introduced me to the finance manager and owner and pretty much everyone. By the time I left I felt like one of the family. In all my years of buying vehicles in several provinces, this was by far the best experience EVER. I was frankly STUNNED! Give these guys a try next time you are looking or even just fishing - they are there to earn your business for life not just for today. Awesome!

peaches pennock

Kathy Proudfoot and the team at Chalet are amazing to deal with they took care of all my car buying needs. I have purchased 2 new cars from Kathy and would go back again!

Daniel Haylow

Great team to work with!