Reviews of Budget Truck Rental (Loan Agency)

C J

I rented with the airport location about a month ago as their rates and vehicle selection was great and I just wanted to say that the staff that was there to help me were so kind and welcoming. They answered all my questions about insurance and snow tires and although there was a long line up, they were very quick at getting everyone on their way. The car was very clean and equipped with a snow brush which we definitely needed during our trip. Thank you Budget staff for making our winter vacation that much better! We will always book with Budget when in Cranbrook from now on!

Alex Benjamin

Customer service to be desired. The women serving us on Easter Friday was completely out of step with what the brand represents and offers - not at all welcoming, helpful or friendly. Very condescending; did everything to up-sell me into an insurance product I didn’t need because of my credit card, which I had explained. On return, I handed over my keys and all I got was a grunt and hardly looked up from computer. I had filled up the car for example but didn’t even ask me. Not a great rep for your company.

Susan Wilson

Bad experience with George. Called yesterday to confirm availability of a SUV or Suburban as we have several family members flying in for a funeral. At first he was helpful in the sense that yes he did confirm a SUV with mud and snow tires. I said great can I reserve? He said I need to know the exact time you are arriving, I said between 11:00 am and 11:30 am Sat. morning, he said I need a exact time. I said there are several of us making arrangements and once we booked our flights I would give him a ring with the exact arrival time but it would be within the next hr or so. He was insistent that I had to give him a exact time as they have to meet us at the airport. I am from the area I asked him are you at the Cranbrook Airport right now? He said yes. My apologies but he was so difficult to deal with. I was not upset when called to reserve and I understand there is not always someone at the airport and that he could not reserve for me without a time. I could have called back within the next 1/2 hour but chose not to. I called Enterprise and reserved a car without a credit card or hard time. I am a reasonable person and understand and can work with the facts provided but not when I get tone and attitude. Instead of ending up with the SUV with mud and snow tires I am not driving my family members to Creston for a funeral in a car with all season. Not my first choice. George you could really use some customer service skills your attitude comes through on the phone loud and clear. I

Philippe Giroux

Update : 55 centimeters of snow later in Kimberley, what's below has become quite a funny inside amongst us : glad we don't have the good ol' Honda Civic anymore. ???? I never write bad reviews, unless there is a serious reason for it. This was a horrible customer experience. My dad was given a Honda Civic to drive to Kimberley, which is really dangerous. It doesn't have sufficient clearance to even be a safe option while driving in the Kootenays during winter. We also suspect it was equipped with 4 seasons tires, instead of winter tires, which is unacceptable. Once he wanted to switch cars, we had to wait for more than 30 minutes (even after having called before to make sure someone would be there to assist) : the airport booth was empty. The customer service representative kept finding excuses. Serious lack of professionalism. Don't rent there, go with Enterprise or National.

Arnold Lim

The three staff there were so friendly, and helped me even thought I hadn't made a reservation and didn't think they had any more vehicles left in the fleet. They found me a vehicle, were patient with me while I had to check with my insurance to see if I had the appropriate insurance - and even helped me find some great spots to visit. They were so patient and kind, my highest thanks to all three.

Derek Furtney

Super helpful and great service!

Bear Claw

Ryan is amazing and will go above and beyond to ensure you have the best experience possible. Budget is lucky to have you. I would highly recommend this company.

Jessie Lemos

Worst experience I've ever had renting a car. Rented a car for 8 days for just under $500, flight gets cancelled and to drive to another airport they want another day paid even though it was the same day plus a $350 drop off fee. So it cost me more for 3 hours of driving than it did for 8 days. Just a garbage company with no customer service, avoid using budget if you can. Pure scams.

T. Orton

Your pathetic hours and lack of after-hours check out is absolutely ridiculous. 5pm close?! There are flights landing all night long.

Nick T

Excellent customer service! Karyn and Jordan were the best! They stepped in and helped out when my other car rental service didn't even have my vehicle. Not only did they honor the same rate of my other booking, but they even gave me some tips for my upcoming vacation to Cuba. A+ quality service!

angelo longo

Rented a vehicle from Ryan in cranbrook . Super service . I would recommend that location in a second

patrick leal

Run far away. Even if you have a reservation it doesn’t mean that you will have a car. They accept reservation even if they don’t have any car to give. And you arrive and you’re blocked. All three companies there, Budget, Enterprise and National. All bad.

Steven W

The girl that helped me at the airport was very kind. I entered the wrong arrival time but she called me to make sure I was still coming in and updated it for me. Always great service from Budget. Thanks!

Etienne de Muelenaere

This location is super friendly. They always stay waiting for the last flight from Vancouver to arrive to ensure you aren't left in the lurch if your plane is delayed. The reason it is not a 5 star rating has more to do with budget corporate who informed us when our plane was delayed (and couldn't provide a number for the desk at the airport) that we were out of luck and the location closes on time as per their hours regardless if you have a reservation tied to your flight info. This of course led to a bit of stress and then sheer relief when landing and this not being the case.