Reviews of Coast Capital (Loan Agency)

A S

My favorite place to bank here in Kelowna, they no line ups and the branch manager Bonnie is awesome. She went above and beyond to help us and stayed after the branch closed to ensure we got our banking needs in order. I definitely recommend everyone to give Coast Capital Savings a try.

Paul Kroeker

Great banking institution. Been using the Chilliwack branch for over 10 years and have nothing but good to say about them. Recently I had to do some banking in Kelowna and had the same great experience.

morgen eichendorf

Don't bank here!!! And there call center is understaffed!!!!!!!!

Daniel McCully

Good service. Had an issue, but they rectified it. Fast response too.

Ryan Bertrand

I have been banking at the Kelowna Coast Capital branch, in Kelowna, pretty much since the location opened. Having experience banking with larger banks, Coast Capital has gone over and above with their customer service and client relations. I would recommend Coast Capital to anyone who is on the fence about who they are banking with and want to make the switch for more personal banking. Taylor Horsting has been an exceptional role model in the area of personal finance, he is highly knowledgeable and I would recommend seeing him for all of your personal financial needs.

Markpaul Chohan

Very good service, staff is polite and very knowledgeable.

Denis Yarosh

Branch is not open on Mondays, which is rather inconvenient. Even though this branch always looks empty and understaffed, they are always friendly and helpful. The ATM is the slowest one in all of Grater Vancouver

Kathy Davies

Teller Pam went above and beyond for me in sorting something out. Thanks Pam...you’re awesome.

Matthew

Worst coast capital. Atm never works. Never open.

Michael Strutinski

CC has been my favourite financial institution since they used to be surrey metro savings. Great people, great services and the famous no fee savings and chequing accounts.

Ed T

Those ATM fees

Richard W.

Good location. Has an ICBC and insurance agent right next to it, which is the same company. Friendly staff.

Gord Nicol

Be aware of transfering funds from Coast to their affiliate Qtrade. My supposed transfer was done on April 5 /21. I received a "transfer request sent" from Qtrade at this time. On May 19th I called Qtrade to find out the status of this transfer only to be told after a search on their end that I had not completed an application which had to be done before the transfer request. Why they started with the transfer bypassing the application is beyond me. Funds are now being transferred to TD Bank.

Chris Pedersen

My account was deactivated and the clerk helped me reactivate my account while being patient and very helpful.

SteelioNow

Not really thrilled with the service when I had an issue. Switched back to Scotiabank.

Denise Roynon

Past experience with this bank was great. Not so with the Harvey branch. They tell you what you want to hear at the time then don't bother getting back to you. I actually had to phone 3 times over 3 weeks when I was originally told "about a week" was when they would get back to me. Additionally they knew I had switched my direct deposit over for my paycheck and was on a time frame. Next day off I will be taking my banking business elsewhere.

Julia F

I can't believe it. I drove 45 minutes to get to this bank and it is closed on Mondays! What kind of bank closes on Mondays? Not my kind a bank.

Jordan MacDonald

They are so helpful and really get to know you and your needs.

Declan Tran

Rude as fk

David Lambert

DING FREE!

Belinda L

Long time (30+ years) customer of Coast Capital (multiple mortgages and loans), but I haven't been very happy with them over the past couple of months. The manager at the Queensborough location was particularly difficult to deal with. It is unfortunate that I have had three experiences in a row that have left me with a bad taste in my mouth. I used to love this institution but now that it is bigger, the customer service is just not there.

ghost11zero

the staff was super friendly and very helpful with all of my questions.

G Y

Good staff

Sonia R

If you have a lot of time on your hands, this is the place for you. Today there were two Representatives helping one representative who was with a customer. Do you really need three to figure out an issue? I was waiting for at least 15 mins and I was the first person in line. The tellers are extremely slow. In addition, the individual sitting at the front when you walk in looked extremely miserable. No smile or greeting.

Derek F

This group of deceitful amateurs is not to be trusted. In over 35 years of banking I have yet to experience such an unprofessional and bumbling group.

Jas Maan

A Wonderful place to bank and the staff there always remembers my name and treats me like you would a friend, which I greatly appreciate. I can't recommend this branch and this Credit Union enough :)

Volkskrieg

Completely and utterly incompetent. All I wanted to do was open a savings account and the woman made the process so frustrating and difficult that I picked up my money and left. She kept repeating things, starting conversations with other employees and didn't know the process. 1.5hrs later I left. Pathetic. My advice is to remove your money from the banks and buy bullion and other forms of wealth outside of their system. The way they're operating here is not sustainable.

Rabby Mir

I do not appreciate this bank/credit union. Their technology is lagging behind, and unusable at times. They are hard to reach through telephone, their branches are closed on Mondays and indefinitely closed for COVID. They even close the door to the ATM. They claim to be like a bigger bank but provide services of a smaller credit union. Definitely go with a reputable bank or better credit union.

Thomas Huber

I can only recommend the friendly and knowledgable staff at the Kelowna Coast Capital Savings branch. I have been banking with Coast Capital Savings for years and specifically with this branch since we moved to Kelowna a couple of years ago. I would not want to bank anywhere else. All my questions are answered promtly and in thorough detail.

judgy3

Queensborough location advertises the ATM vestibules close at 9pm until 7am yet several times I have found it locked around 6 to 7pm, what purpose? To lock out homeless? When the branch is closed, the ATM is for customers to acess their funds, most other banks and credit unions are not locking up access to their atms, nor putting up false hours as well. I called the number listed for that branch and it was headoffice, they put me on hold for half an hour and then passed the buck to the branch, no answer left a message and nobody could be bothered to call me back Definitely considering leaving this sorry excuse for a crefit union

John Doe

One teller on a Saturday, line up out the door, atm isn't accepting deposits and rude employee's bossing people around about social distancing. Terrible business etiquette

Nancy Eberts

If you are closed on Mondays, you should put that in your voicemail recording so that no one has to sit on the phone for 20 minutes for nothing. Just a thought.