Reviews of MetCredit - Edmonton (Loan Agency)

Taila Soltys

I cancelled Koodo connection back in 2019 March. I now been getting metcredit calls for collecting the money I owe!. I really don't get when I have cancelled my subscription over the phone. Koodo and metcredit is total rip off ( scam) . I had to pay $220 to resolve the matter. The lady on the phone is so disgusting , unruly behavior .

Irene

Had a Telus account over 5 years ago, paid the outstanding balance. They ended up not processing payment, and selling my outstanding balance to a collection agency. After being notified several months later, i made a prompt payment in fear that it would effect my credit score. After i made the payment for the 3rd time. It was sent off to this agency where 5 years later I finally found it on my credit score. Thank you Shawn for helping me take this off my already ruined credit . It helped alot .

S D

It’s been nearly one year and they have recovered ZERO for my business. No success whatsoever. Was a total waste of time getting everything set up.

Jodi Moulton

Took a while to get a hold of the guy I was looking for, but was very helpful and professional when we did speak.

Ash Lau

They called me leaving a voicemail asking for someone I don't know. Figured I'd call back to let them know they had the wrong number and they were extremely rude telling me they had no history of calling my number. I feel bad for whoever they were looking for.

Doug Zutz

nice and helpful people

Waddsy 19

I repeatedly told them to email me because phone calls are inaccessible to me due to anxiety and hearing loss. When I finally gave up and called them I asked the lady to email me several times and she continued on with the conversation as if I hadn't said anything several times until she very shortly said "please give me this information otherwise the calls will continue." I felt harassed and threatened. It was only at the end of the call when I had given up on getting anything by email that she finally asked if I would like her to email me the instructions. The whole thing was ableist and very upsetting. I am pretty sure that this goes against Consumer Protection Act. I'll be looking into the matter. I'm noticing that the high reviews are all from companies and low reviews from the people who owe money. I'm not surprised at all, given the way that I was treated.

Mark Paskal

Calls from multiple agents, multiple times a day, emails, text messages, definitely more than the rules Alberta allows. At met credit, harassment is policy. You can even see the harassment in how they respond to these reviews! (Dear MetCredit HR. Why would I call the people who harass me and I can't trust to tell me the truth? No integrity, no respect)

GoodVybz

Edit: The customer service reps were no good, but the man running the show Dave was quick to respond and look into the matter. It’s so easy to have somebody’s credit damaged by collections to say a $200 bill. But I had a client who owed $16,800 of past invoices and these guys won’t even do anything about them - not even have the courage to post to their bureau? Was just a waste of time. Offer people a generous sum of money and even that does not change lazy. Wasted days and days of my life trying to get a hold of the right people about the matter - which I’ll never get back. Even funnier when they asked me to provide proof the client owed us money, and not asking for proof of them PAYING, when there was a clear paper trail of an agreement for paid work in place. Don’t waste your time and go straight to the courts.

KC Oilfield

Met Credit provides fast, confidential service every time

Kadabagere Bhavan

The management and staff at Metro are great. They take a firm but fair approach to collections. They strive hard to effectively and efficiently collect your accounts. They maintain the highest standards when it comes to complying with Federal and Provincial collection laws and regulations. Dave Hopkins delivers a personal touch to all his clients.

dianne bergevin

Prompt service, I was paid for a long overdue account within 1 month.

Senvia

We have been with Met Credit for a few months now and have had no negative experiences. They have collected from more customers than we had anticipated, they are friendly and easy to work with. I would recommend them to for any business.

Laurier Mandin

Thank you MetCredit for your assistance on our overdue accounts. Our warm regards to all your staff.

Kyle Westwood

Knowledgeable staff and good service.

Duncan Vincent

Requested a copy of the supposed Koodo charges in my name, still waiting for that. Can't collect on services that were never provided by this company lol you can't scam me!!

Eric Evans

I've been recording constant phone calls about the guy who used to have my cellphone number. I have no idea who this guy is, and no idea how to contact him. I was randomly assigned this number at a mall kiosk.

Janette Urquhart

Met Credit was able to collect from accounts that we thought would be uncollectable and I didn't have to deal with the stress or hassle. Thanks so much!

Win Chan

If i could give a 0 star I would trust me. This company is the worst company. I get multiple calls a day, text messages and I get passed around from person to person . They don't really care about anything expect money and everyone I talked to is 100% rude . I wouldn't even answer their calls unless they learn how to deal with your clients so disrespectful!

Magnet Signs Leduc

Rude staff, demanding things they have no knowledge about, not knowing the law. Just the worst job ever, especially in these trying times, how can you look at yourself in the mirror?

Emily Robertson

UPDATE : IM GIVING 4 STARS NOW BECAUSE MICHELLE BERRY FROM YOUR GUYS TEAM WAS NOTHING BUT AWESOME SHE ASSURE ME THAT It'll get corrected and she always keep me posted on whats heppening with my case/dispute. CDI college was no help She deserve a raise Thank you so much Michelle LET ME TELL YOU IF I CAN GIVE ONE STAR I WOULD. FIRST OF i checked my credit score report then i see under collections that this agency is asking money from me and the CREDITOR is CDI college , but the thing is I NEVER ATTEND THAT INSTITUTION NEVER STEP FOOT ON THAT COLLEGE , how are you able to put it under my credit report?!! so i called every different agency and body to let them know there's a fraud in my account , because i have tons of proof that i never attend anything on that school, now my account has been flag for FRAUD for both transunion and equifax. also reported it on canada fraud . SECOND i called your agency yesterday APRIL 29 2020 and i explained whats happening and the first thing she asked me if im ''' mentions my sisters name that actually attend that school ''' i was like no its not me ! and she gave me a email address to send my concern too, i sent that email add she provided me but haven't heard anything since then . like this is absurd how can you mess it up so bad ?

Blazed Cuban

Great people and awesome company.Highly recommend them.

Lynda Foster

I had a bad phone call with a lady, who told me to relax, for simply asking a question about how to solve my case. The way she said is what made me so mad. She was making it sound like I was being diffult even tho I wasn't the one doing the talking. I maybe said two "o.k.'s". Then I asked my question. Then she told me to relax. Does anyone know were I can make a compliant?

Amber Bonds

My boyfriend received a 900$ bill from Metcredit because of his Kudoo pay as you go cellphone. Pay as you go means you pay first. Is this a scam or actual business?

Lori Pittard

Very helpful staff that could not be any more friendly. I have enjoyed my communications with them, and am glad to have had interactions with them.

Roxanne Stebbing

If you are looking for a collection company, look no further! After struggling to get payments from delinquent accounts, I turned to MetCredit. They are fast, and always there to answer your questions

MJ

Met Credit is excellent at helping with large overdue account collections.

Julia Madej

Bottom feeders.

Earl

Word to the wise make sure you get EVERYTHING in writing when dealing with any transactions. Get Receipts for EVERY Payment to protect yourself/

TheProfitDiaries

Small business with some collections needing to be handled. This company was right on top of these. I couldn't believe how quickly they began collecting on our accounts. Very pleased!!

Laurie Rachar

This company is unorganized and can't even answer a simple phone call. I've been trying to contact them ever since they slammed $1,400 on me through Koodo this year even though I haven't dealt with Koodo in a very long time. I've tried calling and calling and no one ever answers or returns my phone calls. Someone better contact me to resolve this because you can kiss $1,400 out the window cause I don't owe it and no one can even get back to me. Every time I call the operator I never get an answer. Learn how to actually answer your phone system.

Henry Van't Hoff

Customer service is severely lacking. Collections accounts are wrong even when they say they have fixed it. Representatives skim emails and do not actually read them - producing incorrect answers to accounts.

Marty Paquette

Very friendly to use services. You just email your request and they will do their job. I was very impressed that after 2 weeks of submitting the request we got a cheque from them from the customer. We will definitely use their services all the time.

Colin Axler

We have found the staff both friendly and accommodating. Always quick to respond to any inquiries we may have.

Captyn Kirk Paquette

I have used Metcredit for collection services for years, everyone is good to deal with, and they are quick to collect

Hanna Saunders

Scammers and con artists. Giant POS

errantstars

We've been working with Met Credit for over 10 years, to help with our late stage collections. Their staff is fantastic to work with and get results. Great people and great work!

Colin Jansen

Have been blowing up my phone for the last 7 months even though I have told them several times they have the wrong number. Iam ready to bring them up on harassment charges

Carisa Keller

I had a customer that owed me money. After 6 months it got paid. Thanks alot.

Morgie boo

Very responsive and friendly staff. Excellent customer service. Great to work with.

Manuel Jackhammer

Metcredit has been a valued credit anaylist company we have worked with over the past 15 years. Our experience with Metcredit has revolved with high expertise and very satisfactory results. We will continue to use Metcredit as a valued business partner for years to come.

Debbie Selinger

We are using Met Credit for several years for our business collections. We have always received great response and super great customer service from these agency.They are quick, efficient, effective and professional. I will re comment Met Credit to every one.

doreen Slavik

Rude agent! They even call my work phone!! You have my personal numbrr why call my work phone!? I told them not to call my work phone but probably they didn't even bother writing it down as the agent just hang up!

Mabe Voicemail

Always helpful, they answer your questions, and have a quick return. It is a good relationship.

Amber-Lea Grmek

These guys are calling multiple times in a day(new number, they're looking for some other guy), trying to telll me CANADIAN law in broken english, THAT IS NOT LAW, or even CLOSE to it!!!!!! UNPROFESSIONAL RUDE ASKING FOR TROUBLE

Lis Freemantle

Edit: After failing to validate the debt, produce the contract, or to provide proof that payment was taken as agreed and not in one lump sum plus late fees after a four month lapse, they have now put a fraudulent mark against my employee's credit. I'll reiterate what I say below, this company is slimy. Well guys, there are consequences for making false reports to Equifax and TransUnion and I look forward to ensuring that you experience them. I am currently dealing with this company on behalf of a young employee who came to me today in a panic. He was told by a debt collector that if he did not call back and pay his bill by 4 PM today his credit would be "wrecked." He was told that it was up to him to validate the debt with the merchant and that Met was not responsible to do so. I called back with my employee and to say I'm stunned is an understatemetn. Nothing on the account is supposed to hit his credit until the 16th according to the girl I spoke to. Also according to her there was no backup on file despite my guy's having requested it on every occasion they called. This is extortionate, and as collections agencies go MetCredit is sleazier than most it seems. I will certainly be recording all of my phone calls with them going forward and I suggest that others do the same to protect themselves.

Toni Drohomerski

MetCredit has been a smart business decision for our business. We are very impressed with the results we have received with their service. Highly recommend.

Dana Swekla

I have had the pleasure of working with the folks at MCA for the past 16 years. I have found MCA to be professional to myself, my staff and my customers. Good job & Well done!

Ann B

Thank you Shawn at MetCredit and to the operator that made it happen. I called today after not hearing back and having a bad experience with anyone reaching out. I am changing my post because of these two individuals that were able to get me a confirmation of an account that I had paid and was closed out. These two individuals are what make a company great. Thank you for being so quick. Did I mention it was done in less than an hour. That's great.

Sam

Not enough communication when monthly payments are not received.

Sheila Arychuk

MetCredit Staff is Great to work with..Thanks MetCredit

Missy

I have been dealing with Metcredit for about 10 years now. Dave Hopkyns and his collection staff have been fantastic in all of our collection needs. I would highly recommend them for any future collection needs.

Mark Jordan

MetCredit is a great business resource and has very friendly staff!

Jesse m

IDk where to begin

Jamie Robinson

Don't be intimidated by this company, don't acknowledge you owe anything, know your province statue of limitations. You can't be sued for old debts that the statue of limitations has passed. THEY KNOW THIS. This company is a business without teeth. So just keep blocking there number and eventually unpaid debt will fall off your credit report. Don't acknowledge anything to them.

Ashton Harris

This company is attempting to collect on me with no paperwork, and the acct they claim I'm delinquent in has been paid, and I have sent them the release letter proving it multiple times. The phone staff are terrible and arrogant. There is no relief from these........people....

beulah anthony

This is a great company! Love dealing with them!!

Joshua Kandathil

We've been using Metcredit since January and they have been able to successfully collect on one invoice so far. I've called in a couple of times with questions, and most people I've dealt with have been nice.

Rebecca L

MetCredit is great at answering your questions and getting the job done.

Vida LANGDON

Fantastic people to deal with, always so helpful.

Kaylee Hewitt

satisfactory customer service. prompt and timely service.

Tim MacPhee

Wasn’t sure what’s all about, but received the card the write a review

Karen Dyck

most of the staff are nice and willing to help you, but some of them are very rude and talk to you if you are beneath them and they are better then you. Didn't appreciate it at all and waiting for a call back from management in regards to this poor treatment

Dallas Doucet

some of the staff on the phone can be very rude and abrupt

Scott Morgan

I hired MetCredit to recover a court settlement I had received from a general contractor. Two months after I had hired them nothing had been resolved. After some investigation on the part of myself and my lawyer we came up with a lead and as I had an agreement with MetCredit I provided them with the details to finalize things. The file was resolved within two days of me providing them the additional information. I would expect any company who required outside assistance to resolve a task they were assigned to be a little appreciative of the help and offer some small decrease in their rates/fees for allowing them the opportunity to resolve the file quickly. Not MetCredit, they had absolutely no problem taking a full 25% cut of the settlement. The general contractor had actually agreed on his own to just pay out the debt so he could move on, so realistically I could have easily waited until my agreement with MetCredit expired and collected the full amount on my own. As I was trying to be fair and reasonable however I decided to let MetCredit proceed. Don't get me wrong, I am happy to see this come to a resolution but disappointed that another company I decided to take advantage one last time. If they had done the job on their own I would have had no problem paying the full amount, but taking full payment when the result was handed to them seems unreasonable. 80-90% of their fee would have been more than fair and would have shown some character, just have a hard time respecting a company that is willing to take credit for someone else's work.

Ethan

Dave and his team do a great job for us and have been professional, efficient and great to work with. They have been a great partner in helping to helping us with our collections and would highly recommend them.

Afarin Malek

I have received almost 15 calls from these guys. I have never heard of MetCredit before this and now am being bombarded by spam calls. Have had to block 2 different numbers to get the calls to stop. Very annoying and don't bother to check whether they have the right number or not I'm 15, stop harassing me with calls

Ann Barker

Wonderful Customer Service, and great at what they do!!

Ashley Briggs

Easy to use service. Made my job a lot easier. I have continued and shall continue to use their services in the future. Hopefully not too often ;)

Kiara Andrews

Staff are very helpful and pleasant to deal with.

G

Great job in collecting the outstanding money

cindy popil

They are descent but, room for improvement on their service

Genny Loewen

Always calling me looking for a Devin. Stated multiple times wrong number. Yet they still call ????

Mark

These guys are a joke. The amount owed always seems to change. First message from this company indicated that I owed them 2xx bucks, which was 50% off. Wow that sure seems good... Oh wait my original amount owed was that exact amount.

Lacey Psybyla

Awesome customer service!

Marry wildman

MetCredit is great to work with, helpful and we get the results we are looking for.

Matt Brown

MetCredit has excellent service and friendly staff.

Nicholas Heera

I can't recommend Metcredit enough. Brilliant customer service, knowledgeable staff and fantastic results. Keep up the great work!

Rana Elbittibssi

MetCredit has been a valuable Accounts Receivable partner to my service business since 1998. What I value most is how MetCredit consistently treats my clients with a high degree of respect, and they live up to their promises. My rep Dave follows through reliably and I’m always confident I'm in the best possible hands. I have recommended MetCredit to many business owners and AR managers within my network and had nothing but positive feedback about the results. They’re in a league of their own.

Rammler

Got multiple calls and emails from this place saying I owe $2500 on a towing bill which was never my responsibility. Long story short, I sold my car 3 YEARS ago to someone, marked it as a sold status with the ministry, vehicle was in a collision with new owner police showed up at my house asking if I still owned the car, I showed them the sold status and they gave me the police report and said the vehicle has nothing to do with me anymore. One year later I get a call from a towing place saying I owe 1000$ for a car I no longer own? I explained the situation to towing company and gave them police report and sold status papers and they said NO PROBLEM do not worry the car will be disposed of. 2 years later this met credit place is calling me all the time emailing me begging for $2500 and they killed my credit without me knowing just as I'm about to apply for a mortgage. I gave the credit place all necessary documents to prove I don't own the car which they requested, now they have started harrasing me again. I will be having my lawyer deal with this place they are hideously unprofessional and even after I have provided the papers showing proof the debt is not mine and the car is not mine they continue to harass me, I will be having my lawyer contact them and most likely be suing for affecting my credit.

Mandip Gill

Great customer service, and excellent response time. One of the easiest agencies we have used. Overall very impressed with the service provided.

Amber Grmek

We have been using Met Credit (Dave Hopkyns and his team) for several years for various types of collections. They are quick, efficient, effective and highly professional. We have always received prompt response and great customer service from these guys.

Alaina Q

Friendly knowledgeable staff, with great customer service skills.

HEATHER HARTMANN

I have had the pleasure of working with Met Credit for more than a decade. The service is outstanding, rates are reasonable and the recovery rate is very good. Dave Hopkyns keeps in touch on a regular basis which is appreciated.

geraldine penney

Great management and staff

PRiS Internet

Dave and his team have collected money for us for over 15 years. They are good at their job and very easy to work with.

Carmen Krause

We have used met credit to support those hard to get fees. The registration is easy, they are fast to respond and they deal with the customer. Their monthly reporting lets us know progress is being made.

Rowena Bayas

We were initially hesitant to use a collection agency because of the upfront costs and nearest offices in Toronto or Vancouver, but after contacting MetCredit Edmonton for a quote we were pleased with the fast, professional response. After a protracted period of unable to collect even regular payments on a difficult account, MetCredit has accomplished more in a few short weeks than I have in many months. Thank you MetCredit.

Ma. Bernadette Macale

Complete incompetence . A 5 second google search of the number they are calling shows its not the person they are looking for . But hey lets call everyday for months anyway.

Shava BooksAndGifts

Wonderful Staff, Excellent service

Daymon Ingram

It was initially difficult to upload documents onto the website. There was no action for over a year, now debtor is paying. I requested the cheque to be made out to me instead of the business and it took a few tries to get this corrected. They take 25% of the payment but it is better than nothing.

kim galbraith

I had a misunderstanding with my cable company that got sorted out. In the meantime a women proceeded to call me in the middle of the night, swear at me, belittle me. She actually told me to sell my pets and to eat kraft dinner and if I didn't I would never be able to afford a nice house. A bunch of agro karens working here. If you get a call from them put them on speaker phone and record it.

west end dental centre

I hadn't originally posted a remark just a star evaluation, however if you'd like a response I will gladly give you one. First, just because you can't find my name in your system does not mean that I haven't had an experince with you. If you don't like my review that doesn't mean I have to take it down. What I have encountered from your office is harrassment and threats. You can't bully people into doing things, just like I've read in many of the reviews. I understand your job may be frustrating to have to deal with collections and unhappy people, but the way you interact with them can make a world of a difference. I believe your entire team needs to take classes on customer service.

Hazen Evenson

The people at MetCredit are great communicators! Always keeps me up to date on all the files they are working on.

Andrew Fraser

We have had great success using MetCredit! Appreciated their prompt and efficient service.

Trevor Cameron

They had bought some fraudulent debt of mine back in 2016. I have proven 1/2 accounts as fraudulent. These accounts were setup at the same time by the same person. Their ability to resolve even the simplest of issues is incredibly incompetent. Their customer service strategy revolves around them giving you the run-around treatment and use of aggressive language. Rather than help to solve a problem, they insist on trying to collect fraudulent debt.

Al Madge

Working with Brian and Shannon at Metcredit has been a great experience. They are very knowledgeable and have given me timely and accurate advice.

Jayson Patekoy

Excellent customer service, friendly staff and all around joy to work with for any of your collection needs!

Lori Burrill

We (large company) use Met Credit for a high volume of collection accounts. They are responsive, efficient and conscientious. Recommended.