Reviews of Timmins Hyundai (Loan Agency)

Wyman Chan

very good experience with this dealership

Mathieu Beaudry

Poor service

travis tulloch

Expected more, and left disappointed.

Melissa Lavoie

I've been a customer for years, and back when it was a Mazda dealership. The service was and is still exceptional - always accommodating, and friendly faces every time I visit. :)

Deborah McIntosh

Friendly, courteous, and knowledgeable staff. The service department is excellent; performing the assigned service in a reasonable time-frame. There are no hidden or unexpected expenditures; everything is detailed upfront and if a problem exists, you are consulted before any other work is undertaken. I've dealt with many dealerships and service departments over the years, and by far, Timmins Hyundai is the best I have encountered. I have absolutely no regrets having traded in my previous vehicle for my new Hyundai Kona.

Mark Ranger

Got a great deal on a 2020 Tuson

David Mailloux

Great service! Great Safety measures in this time. Awesome place and awesome people!

Sean Harris

Excellent staff, excellent experience, life long fan now

Gisele Harvey

I was served good a this place

Em Vién

I usually give people the benefit of the doubt but not in this case. Also as soon as I bought my Hyundai its like they just stop caring about you. You try to Contact them and they take weeks to answer you. My situation was that i needed my summer tires put on due to summer and I had been asking him if they still had my tires since March and he never gave a me a straight answer and he kept telling me they didnt have them. Finally in the middle of MAY he "found them" in the back. Its just the lack of care that these people have after you buy a car from them.

Michael Dumoulin

Friends purchased a new vehicle here, and are not happy with after sale service. I witnessed thier displeasure, and believe they were justified in being disappointed.

Jacks Reem

These guys are great...great customer service...Felt good about the whole purchase of my Sante Fe...Got a great deal! Ill be back when I need a new car.

Kamil Wojtczak

So far, poor service. One of the Sales person is slow with responding to my emails. Their Timmins Hyundai Site Operator did not pay any attention to what information I was providing. I am a bit surprised since the google review show 4.4 star. I will continue trying to communicate with them, but I may end up going for a purchase with someone else :(

Joe Public

The only reason there is one star is because it is required to comment. Absolutely the worst experience I have ever had owning a new vehicle. Warranty department is a joke, strung me along for a year before telling me nothing would be done. Good luck getting any type of communication AFTER you have bought the vehicle, from sales to service. Save yourself a lot of frustration and go elsewhere.

Michaelene Hughes

Had my oil changed at this location and the service center staff was great. It was done nice and quick and when I got my car back it was spotless!!

Roger Lamothe

Great price and great customer service. We still go there 3 years after we bought our vehicle. I cannot understand how people are saying the customer service is poor, but at the same time I'm assuming if you have a bad attitude you are bound to receive bad customer service.

Lavigne Rousseau

Great customer service

Lloyd Richards

Great service.fair price.nice staff

Murielle Huard

I've had my Hyundai Elantra Preferred for a little more than a year. I greatly appreciate the staff - very courteous, welcoming and ready to give you time for any questions that may arise. I am presently leasing - love how my car handles, very efficient on gas, comfortable in all aspect and love the 5 year inclusive warranty. If considering to purchase or lease a new car I truly encourage you to drop by at at Timmins Hyundai - give yourself a chance to go for a test drive, meet a pleasant staff members and see for yourself. I'm sure you won't regret it.

Kevin Short

Stopped in to test drive a vehicle and were greeted as soon as we stepped into the showroom.

DEBORAH SCHENIMAN

My vehicle required trim work under warranty. Staff very friendly and courteous. Work done quickly and they even washed my car. Thank you for your service. Will definitely use this Hyundai dealer for all of my vehicle needs.

Amanda J

The service department is a million times better then it used to be, Andre is great!

Reg Laj

small dealership with friendly folks and some great products, Timmins Hyundai has a good reputation locally . The buying procedure was very simple and stress free.

Paula Dredhart

Found customer service poor by female rep. Male rep very accommodating and helpful.

Daniel Ringuette

Bought my Hyundai Ioniq hybrid plug in 2022 from a dealership in pembroke a week ago… It had a issue with the Air Condition (B1208)…. I called timmins Hyundai as I only live 2.5 hours from them. I installed a aftermarket remote starter that doesn’t splice into anything so I can keep my electrical warranty . I mentioned to the dealer in timmins (service advisor Josee) that I noticed a wire was unplugged and had that wire confirmed by 4 other people with the same vehicle across Canada plugging into something . Josee argued that I don’t know what I am talking about and need to bring in for a service technician (EV) to diagnose the problem. I took pictures of that connector that was unplugged (blue connector)before bringing it. Anyways, I told Josee you should treat your customer better as you aren’t feeling very welcoming . Not a good way to run a customer service department . My appointment was today upon writing this review. I sat in the front for 2.5 hours after driving 2.5 hours wasting my time and gas money for the tech to come out and bluntly lie and say the connector I was Referring to was brown instead of blue and there was no connector when I have proof of pictures and another garage confirming that unplugged connector before going to the dealer in timmins. The technician in timmins said my Intake Actuator is faulty when it works perfectly fine as I can adjust temperatures and fan speed . I also confirmed it was working fine using live data off a scan tool for feedback and sensor information… The issue I was having is a sensor to tell if the actuator opened a door up or closed it and I ran live data on a scan tool to show it doesn’t work because a connector is either loose or unplugged. Josee (the service advisor) said the actuator is faulty and has to be replaced. She was going on about how hard it is and I’d have to leave the vehicle overnight (very convenient and caring dealership) also they have ti take their time pulling the dash apart to replace the part (that is apparently defective) when I know in fact and another garage confirmed it’s a harness unplugged and has nothing to do with the actuator for the HVAC system. I know people won’t know what I am taking about but do your research, get a scan tool for your vehicle, do a test before you bring it in. This dealership is a Joke, liar, and unprofessional. I hope Josee (Service Advisor) and the entire service department see this ! I’m definitely not coming back and hope others do the same! I thought you guys would be more honest with your customers instead of beating around the bush and straight up lie about defective parts when it’s just a unplugged harness. I understand why you have your Facebook review section turned off as I clearly heard from others you run a shady operation