Reviews of James Toyota (Loan Agency)

Dale Quesnel

This was our first purchase from them and we are well taken care of by their service department.

Michael Graves

Thank you James Toyota! Great team! Thank you for the first class service!

Mike Cartan

Great experience at the service desk. Very friendly staff. Took care of a small item for me at no charge as well.

BOB LAROSE

Great sales, and service departments. Keep up the good work James Toyota!!

Charles-Antoine Adam

Just bought a car there and had a good experience

Dillan Raymond

Great service regarding the purchase of my truck, did have some miscommunications, however they contacted me and made sure I was satisfied. Overall good experience would recommend.

Treeh Hillier

Excellent service. I love my Toyota I purchased in 2014. James calls every year to check up on the car. He is very polite and friendly and helpful. I would most certainly buy more future vehicles off of him. The service staff are awesome, helpful, funny... Always a good experience when I need to go to Toyota with my car.

Paul Mainville

Probably the best dealership in town based on customer service. Great group of people, the service department could use more experienced staff at the front counter.

adam lariviere

This is by far the worst experience I’ve had. Called to get my power steering fixed late February, they ordered the (1 part) they needed to fix and found out the day before I was supposed to drive up to Timmins from Sudbury that they ordered (2 parts) and the one I didn’t even need was on back order. So, I had to wait until now (May 3rd, 2018) to get it fixed. They fixed the hoses but told me there’s now a problem with the pump and didnt put any power steering fluid. And to make it worse, I have no choice but to deal with them because I bought my warranty through them... Thanks guys! I really appreciate the red carpet experience! ????????

leah garland

I'll make the drive out of town the next time I need something ... horrible experience .

Viyasar M

Good discounts

Ontario Proud

Bought a used vw, jump in the car (first time) light on dash for headlight code, said service now(needed oil change) and summer tires. Passenger complained about cold feet I bring it straight to my mechanic (not Toyota he's a real me mechanic lol) needed a heater core (very common with the year and make of car) Tell Bob exactly what's wrong, service now for oil, light on dash for headlight malfunction, needs heater core, and winter tires. He told me customer service is #1 when I go get my tires and it looked at he will give me a vehicle so I'm not stuck in lobby, I get there and guess what no vehicle for me, they ask do I need a shuttle anywhere I'm 1.5 hours out of town, I said yeah sure to the car rental place I GUESS. Half hour passes still waiting in lobby, said it's okay I'll walk in -25 weather. Spend 150$ to rent a truck (they had no cars because it was completely last minute and no prepared at all) dropped car off at 930am they had a weeks notice on everything that was wrong from the get go, (came like this right off the lot) so it's 4.5 hours later send bob a text, hey Bob when's the car gunna he done I have to drop rental off, said he'll text me letting me know how long it'll be so I can let rental company know how long I'll need the truck. Wait 2 hours longer no text from Bob. Go into Toyota and see the head mechanic ask him what's up explain I have the rental and need to know. He said what's your number I'll call you and let you know roughly a time right away. I leave still no call Come back two hours before closing after dropping off my rental, needless to sat there for hours in the lobby (5minutes before they closed) They put my winter tires on(car now pulling to right side of road when I left dealership, go check tire pressures1)40psi 2)32psi 3)26psi 4)44psi, bring them all even to 35psi... and car still pulls to the right, not nearly as much but still there. So that goes to show whoever balanced them did a wonderful job aswell) and did oil change.1 hour job at the max!!!! Said the vent on floor for heater was plugged and they can't fix the headlights they're not a VW dealership, THEN WHY SELL A VEHICLE YOU CANNOT SERVICE!! And I go out get into my car it was already up to temp, and still NO HEAT on passenger side!!! Never never never again will I buy from Toyota after this, and will most definitely steer people away from doing so aswell. I've heard many stories about them, 2 actually from close friends and decided to try it myself. NOT IMPRESSED AT ALL!!! and the heat stopped working all together the NEXT DAY! JUST GOT OFF WORK -35 HAD TO DRIVE 1.5 HOURS HOME FROM WORK WITH BORDERLINE HYPERTHERMIA! THANKS BOB AND THE HEAD MECHANIC FROM JAMES TOYOTA, GREAT JOB BOYS ????

Troy Robin

Quick, quality service and rigid pricing to match the quality. This is the feedback I’ve also heard from others as well As experienced for myself.

John Wilkes

James' Toyota is what a Dealership should be like. I am always hearing great comments about this place. I have owned Toyotas since 1989 and even though I owned an aftermarket store and car parts came pretty cheap, my Toyotas always found their way to the service bays at 1234 Riverside Dr. It is an inviting place to go, the staff there are truly professional and watching the growth of this business over the years, these folks are doing something right.

Brigette

Friendly and professional staff. Our salesman Curtis, did an excellent job in helping us find our vehicle, and is always there to answer our questions. We highly recommend James Toyota to anyone.

Richard Cates

Incredible dealership to do business. The sales manager Mike was an absolute pleasure to deal with. I have bought many vehicles but never have I had this kind of experience. I will certainly be returning for service.

Tom Agueci

Great experience. Amazing sales and service team. James in sales is great to deal with. I drove 8 hours to get my vehicle, after him helping me and being my eyes, as I was buying used. I felt confident and everything is as it was. Couldn't be happier with James Toyota.

Randy Trollope

great product and great staff what a combo keep up the work thanks

Jean Ethier

Buying our new Toyota’s was so easy. Mike answered all of our questions quickly and made the process painless. We keep buying from James because the service dept and Mike are amazing.

chrissy g

Great service, excellent staff. Would recommend!

Greg Reynolds

Got New vehicle there, good service.

z Zhekov

The worst experience since I have came in Canada in 2013. Service manager is absolutely incompetent...SERVICE MANAGER IS ABSOLUTELY INCOMPETENT!!!!! First he said , it will cost you no more than $220 in about 40min said no more than $250 and finally in about 20 min he said , everything will cost you $450 . They changed all my wheels bolts , 4 wheel studs and a metal wheel ( cheapest one) . The labour was 1.5 hour and they charged me $420 . Worst service ever. DO NOT GO THERE , IT WILL BE THE BIGGEST MISTAKE EVER !!!!!!!!!!!!!!!!!!!!!NEXT TIME KEEP YOUR PROMISE WHEN YOU SAY LESS THAN $250 IT MUST BE LESS THAN $250 ...NOT $450 FINALLY . YOU MR. FUNNY MANAGER!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helene Proulx

Exceptional service from James’ Toyota as usual.

Matt Haust

What a great experience! Make sure to ask for Mike.

James Mahony

My business partner and I got a smoking deal on two new Tundras. The whole process was painless from start to finish and is the epitome of what a new car buying experience should be. The cherry on top was that our price was $150/month cheaper than our local dealer! Highly recommend Mike and his team.

Mohannad

To be avoided like a plague Before buying any used car ask for an inspection report and insist upon it. Etested and certified isnt enough unless you only intend to drive the car for a few months. Dont buy any used car from them without a comprehensive safety inspection report. They will ask you to pay for it. PLEASE DO. Otherwise you may end up with a rust bucket that you can only drive from the lot to your driveway. They will delay the inspection report for days claiming that they dont have manpower in the shop and that they are a small dealership. They will also offer you a huge discount 2-3 K DONT be STUPID ask for the inspection report and then make your decision

Up North M

Great Toyota dealership! Their staff is great to deal with and also very accommodating. Their service and shop also do great work in a timely fashion.

Jacob Lessard

Extremely professional and friendly staff! Nothing but positive things to say about this dealership as well as the product they sell.

M Wallingford

Excellent service, always very good to us.

Jesse Scheff

Wow! I couldn’t be more pleased with my new Tundra. Now I can tackle those fishing spots I haven’t been able to get to until now. Everyone there was so nice and it really feels like a family. Mike Bazuik specifically is an incredible asset. Give that man a raise!

Katie Fraser

The best service I’ve had at a dealership! Thanks for the new wheels!

Josh Purser

I had a great experience with Mike Bazuik and his staff. Not only is his inventory and lot the cleanest and straightest in Timmins. His personality and attention to the details of the deal are impeccable. I am thoroughly impressed by the little things Mike and his team did to make me feel like part of the family. I will buy whatever I can now from James Toyota. I would buy my groceries from there if I could.

Nick Sauve

Treated like family, quick process, left with confidence. Great job

Diane Moffat

Friendly service

Nikolas Porosky

Received choppy service from the point of purchase. How ever after dealing With Chris he went far above and beyond to make things right for me when I had an issue. Chris actually went so far beyond what I had expected that it has entirely changed my perspective on dealing with James Toyota. He truly embodies customer service and was a pleasure to deal with.

Joshua Berard

Very inviting atmosphere, awesome staff! Personally worked with Bob Larose and have found myself the perfect vehicle for budget and style!

Paul Charles

The Service at James Toyota has always been top notch. So glad Sheena was promoted to Service Manager. Rare to see this first class kind of customer service in Timmins

Derek Tremblay

Toyota vehicles will always have a special place in my heart. I was 17 years old when I rebuilt my 1981 Toyota Truck. 22R series engine, lift kit. 31 x 10.5 R 15 mud terrain tires. Went place that ATV's couldn't go.

Sara Angel

Warm environment. Able to come to understandings all the time