Reviews of Best Buy (Loan Agency)

Sarah Leonard

Has by far the best costumer service. The staff is read to help, assist with find items and getting you the best deals. I was served by Preston today, and he was extremely helpful, very polite and delivered overall great service.

James Lefebvre

Always friendly and knowledgeable!

Mage

The staff are great here. They even price matched a T-Fal acti-fryer fir me at a fantastic price. Staff are friendly and knowledgeable. If they don't know the answer they take the time to get the answer for you. Store is kept clean and items are fairly easy to locate. Thank you for making my day!

Adam Enosse

Very helpful staff, got what i needed for a very good price

Dale Quesnel

Not exactly knowledgeable staff. I went in and had about 5 questions about some high end headphones. The only one he could answer was that yes they were in stock. I went home and did my own research and purchased them on Amazon. Too bad as I would have liked to purchase them locally. Best Buy, train your staff or have them direct you to someone that knows their product.

Pamela Noland

Good customer service

John Duffenais

So much to choose from

NORTHERN BREEZE GOAT FARM

Love the customer friendly service

William Calhoun

Additional staff training would be helpful on how to help customers. Once I was helped the sales person was very knowledgeable and helpful. I would likely not return to this location unless the item I needed was only available here. I have had much better experiences at other Best Buy locations. Overall a C - would likely not return.

valter piroli

Electronic s

Mike Bastien

Convenient electronic shopping centre with online service.

Tanya Sutherland

Everyone has great knowledge of the products. If not, they will find someone who knows.

JKMemeMan

Perfect for best local tech, staff is very knowledgeable and helpful.

Jeff Baldock

I always appreciate the knowledgeable and friendly staff who help me efficiently and effectively every time.

brent deschamps

great customer service

ALEXander Baril

Some prices too high, some decent deals. Wouldn't be my first pic for electronics

Leigh Parker

Great place that price matches

wendy rochon

Great service, went above and beyond the call of duty to help me out

JC Santos

Good prices

Brigitte Mattiussi

Greedy place. ..

Joey

My sales associate Emmanuel Bedard was very professional and friendly. He answered all my questions and was very helpful. I would recommend Emmanuel and Best Buy to anyone!

Orion Ruddell

Cool place, really nice people

Bolortungalag Myagmarbat

it is okey

Paula ???????

Alot of information

Matthew Wheeler

Went above and beyond to find me anti static bags. Thanks for the great service

Ricky Ho

Lots of choice and knowledgeable staff..

Melissa Fennell

Friendly staff

Charles-Antoine Adam

One of the better Best Buy I have been to and they do price match.

Blüe

Service is excellent and staff is very knowledgable.

Sahrah Watters

Great service. No dickering about a return of a kitchen appliance that had a heat issue with the oven .

Crazy Canuk

Always something interesting to buy.

Liz Havenaar

Edit: After reaching out to Best Buy Canada on Instagram, we were put in touch with the Assistant Manager at the Timmins store within a day, and he was awesome! He has rectified all issues and we now have a new monitor, shipped right to our home. Cory: thank you and your team for the awesome service! We are so thankful!! Extremely disappointed in the service we have received so far. We drove 2.5 hours and dropped off a $900 Dell monitor to the Timmins location to be fixed, it was still under warranty and we were assured it would be taken care of. That was September 9th, 2021. It is now November 10th and we have not heard anything from the store. We have tried calling customer service multiple times, but the associate who took the monitor did not give us a work order receipt, only a "check in receipt" meaning that the receipt we have contains no information (work order number, receipt number etc) for customer service to look our service order up by. The Timmins store has no direct line, and the customer service agents we have spoken to have said there is no way to contact the store by phone or e-mail. We live rural and are 2.5 hours away from the store, so we can't just drop in to check on it. When asked how district managers get in contact with the store managers, they said they didn't know. There must be some way to contact the store directly, but so far no luck. As of right now we are planning a trip to the store, but that is up in the air due to work and other commitments. Right now it seems like we are out a $900 monitor with no way to check on the status of it. We think it was stolen, or is sitting in the store somewhere unattended. Terrible, terrible situation and EXTREMELY frustrating!!

James Millions

Very good service and friendly staff

Tim Reeves

No service

SneakyDoge

I definitely don't come here for advice or the staff but I do my research online and order stuff from the online store (Pre orders) the orders are fast and easy. If you need something small like a usb memory stick or mouse I would come shop here but other than that I probably wouldn't come shop here.

K J

Good selection

Gawie Delport

Staff went beyond expectation to help out. Only cellphone selling staff seem a bit haughty

Georgina Macera

Helpful and experienced staff

Ginette Rozon

Friendly and expert service available

Adam Surinskis

Great staff, very clean and great selection!!

gatekeeper501

Got boned with pre-ordered collectors editions of games here on several occasions, simply by mis-informed/ignorant staff who didn't care about their jobs or the quality of service. PRE-ORDER ELSE WHERE!

Cole Ruddell

Good stuff here

Greg Martin

Helpful staff

Derek Tremblay

SAME THING. NOT ME, FAKE ME AS IDENTIFIED BY BELL. Those capital letters again. So proud of how much help my country provids. Reminds of certain documents that were filled for my six months holiday.

Pamela Perrier

Friendly staff. Lots of merchandise to choose from

Dylan Oshow

Good pc selection

Christopher Cheena

Great customer service. He helped me with a huge purchase today

Fiercekiller75YT

Great place to shop for electronics and it has great service especially at the repair center!

RochelleBrad Dobson

Good food and service.

David Mailloux

Good Staff great products at a decent price. Knowledgeable people.

Shane M.

help staff, always spend more than I should ;)

Matt Dumont

Amazing place to visit and the staff are just excellent

achraf chakib

(Translated) for a small town it's nice to know a store of this size (Original) pour une petite ville c'est Nice savoir un magasin de cette taille

Rawinder Kaur

Employees are very helpful

Dave of Log Head Axe Mods

Lady at the cell counter was informative and relaxed. Good work on her behalf.

Fern Savage (AirRhino)

If you know 100% what you are looking for it's a decent place. If you have no clue they will gut you, and your wallet for what ever junk they can pawn onto ya.

Jon Jadot

A big boy toy store!

SkateTS

I'm a nerd, nuff said

Jessey Bisson

Greatest place to shop for all of your electronic needs in Timmins and the surrounding area.

Steve Bergeron

Find staff is not very helpful

Laurie LaFleche

Great selection of products at reasonable prices.

Dwain Mattiussi

Very unfriendly staff. All working on commission guess.

stephane briere

I just had the best experience here tonight! The one helping me was Preston and he was so patient, kind, and funny. Everyone was so friendly! Thank you best buy! made this a very happy Christmas :D

Tee Jay Rosene

Truly enjoyed the service I received from Best Buy in Timmins. I had a tablet that went on the fritz. I had the receipt, but unfortunately it was past 30 days. The Best Buy in Sudbury (where it was bought) could not care less, told me to Google the manufacturer. Thankfully that same day I had to travel to Timmins for business, and lo and behold! They exchanged the defective tablet for a new one. Thanks Best Buy Timmins!

Mario Aloysious

Very poor Supervising skills. I bought a laptop which was sale on Black Friday and which they didn't have it in stock at the store so we went on and placed the order online to be shipped to the store and it said that the product would be shipped by 3rd of December. Two weeks didn't receive my product, checked online it only says shipping label gas been created. So decided to go to the store and find out what was happening, the supervisor spoke to the help desk and got them call me back and placed a lost shipment complaint and emailed me saying they would get back to me in 5-7 business days. Meanwhile they had the product in the store when I went to speak to them after weeks and would refuse to give me one of their stock and replace it with the mine once it's shipped to the store. 26 Days later I still haven't received my product which I already paid for and also wouldn't get a refund . I understand shipping during holiday season is tough but why wouldn't they give me one from the store and replace with mine once shipped and also wouldn't give my money back. Wouldn't allow me to cancel my too. Saying the e-mails states 5-7 business days you got two more days . Haha.. Very bad experience The rest if the staff was good . The supervisors lack skills. Need more customer problem solving supervisors not just blame on shipping and e-mails. Thank you

B Gren

Helpful stsff

Terri Martin

Was just browsing but friendly staff

R J

Great service and very helpful

Davis Dewsbury

The best Best Buy I've been in. Lots of great products and friendly staff.

Shawn Harvey

Great electronics store

William Young

Good place to buy electronics.

Alexandra Glambert

Very good customer service. Quick and informative.

Gabriel Drolet

Prices aren't great and service is sub-par. Pretty much like any other BestBuy

Yannick Boulay

Good service

Stephen Peltonen

Great Place for electronics

Claire Cantwell

Really good selection of Dyson fans

DEAN JOLY

Best selection in town. I look forward to the flyer every week.

Ruth Diamond

My experience with Best Buy was good. The young man was very helpful and friendly. They have a large selections of products. Keep it up Timmins love your store. ????????

Samantha Cochrane

Fantastic, easy and quick service. Highly recommended for everything from appliances, technology and baby stuff!

Pauline Cloutier

So helpful

Kyle Irvine

Good store service is okay.

Troy Robin

Best Buy is a great place to get your electronics. The team is very knowledgeable and helpful. The fact that they have people standing at the door to help is absolutely amazing.

Chris Osborne

Out of this world service

Britt red

Love this store. They have the best customer service. People great you guide you to where you need to go. They are knowledgeable about products. And they are always polite and helpful. They actually all seem to enjoy working there which is really important in any place you walk in, if they are passionate or they like what they are doing they are more helpful. I did buy quiet a few things there, sometimes the price isint what it says when I look at it... And they always take off 10$ for any mistakes made. It happened twice to me recently... Buying and Xbox and a really nice headset. They have the best deals in town electronic wise... I wouldn't go anywhere else. The variety is so great. And theres a price for everyone.

Ted OConnor

Needed info about my ipad got it no problemo

Dave Bernier

Good service, lots of staff working.

TimeScaper

They carry all your electronic needs and some, you have the option for online order and in store, they also have good deals once and a while and a large assortment of electronics, store is very bright so never an issue when shopping, prices are labeled very well.

Michael Dumoulin

Great selection of electronic products, and priced competitively

Brendan Montgomery

Formerly a futureshop, keep an eye out for sales as the normal prices are usually a little high. Fairly good customer service and Computer repair

George Vincent

It was as expected. Had 2 salesmen follow me around.

Sarbear Crafty

A whole lot of employees having conversations with each other, a really grouchy Cell Shop employee and 15 minutes to be acknowledged/served. Not a surprise there weren't many customers in the store. The bright spot was the guy getting paid to say hello and goodbye to people was pleasant. I definitely won't go back. It's the 3rd time we've been there since it switched from Future Shop, and each time was less than stellar.

Kim Druer

Love shopping there

Reha Chettri

I have 3 years old laptop acer. I use it once a month for a couple of hours only so it is in very good condition and fast. I have always antivirus on my computer. I have always used kaspersky. but this year I downloaded Mcafee protection. After the installation of that antivirus my computer had no issue. But about a month after the istallation of Mcafee, when i opened my laptop it was too slow. I tried to run antivurus but antivirus didnot work. it showed only 1% complete. so i visited timmins bestbuy store and talked to the guy who was working on geeksquad section. without touching and looking at the computer, the guy said if your antivirus is not running that means your hard disc is gone and it costs more than $400 to repair it or you can buy new laptop. when i asked what causes damage to the disc then he said you may have dropped. then i said i have never dropped it. then he says only moving the computer might cause that problem. I was shocked when he said only moving a laptop in a desk damages the hard disc. then i said are you sure. he added " yes I had that with my brand new computer". i was not ready to accept that my hard disc needs to be changed because it is always super fast. so I brought my computer back home . When i got home i tried to run the antivirus. With multiple attempts, antivirus worked and my computer is super fast as before. no brand new computer can beat it. so i dont know yet what was the issue with my laptop but my experience with best buy was terrible.

haley montreuil

Staff is very friendly and not only very helpful, but eager to help especially with the tech they are familiar with. Twice now I've been looking for a specific piece of tech a d best buy has been the only place I've been able to get them. Would definitely go back!

Kamil Wojtczak

I have a series of bad experiences with BestBuys, but this location is the only one I would ever come back to. Very good looking place and very pleseant people. Thank you!

Carole Carriere

Helpful!

Mark C

Courteous staff always willing to help. The store has an extensive selection of products. Nicely laid out, organized, clean and well lit store.

Chad

The 2 guys who helped me with my purchase were simply amazing.... they were very knowledgeable and didn't try to force any upsell.... It was a very pleasant experience dealing with these 2 guys ... a huge thank you for your assistance ????????

mw mknb

Very helpful people. Got what was needed fast

Anne Gouge

Good service

Ray kingsbury

Cool people and friendly

Gabriel G

Worst place to get a cell phone. Geek Squad service is terrible when your phone is defective.

Mitchell Reid

Good service

Darryl Miniquaken

Great service

pierre letourneau

(Translated) Good service and prices for electronics (Original) Bon service et prix pour électronique

Dorianne Joron

Excellent customer service!

Sean Cole

Absolutely amazing

dan collin

Awesome place to shop

Mike Young

Our local Best Buy has a decent staff that are loaded with information. They help me to make an informed decision.. most of the time ends in a purchase, sometimes not because of the valuable information they give where maybe what I'm looking at won't suit my needs. It's this honesty that brings me back. Pricing is fair although the information they provide is worth way more than saving a few dollars. I hope your local store has the same values!

Andy Gervais

Most excellent service and competent people. Friendly atmosphere who really care to satisfy your needs. They know theyre products.

Mary Laneville

Their system was down due to a power outage but they used pen and paper invoices to continue to provide service.

Bruce Hayter

Great service good prices

Karthik

I experienced good customer service. You don't get this kind of experience in other best buy or other shops.

Pat Viel

I always have really good service from the Geek Squad team. No matter how busy they are they make sure that every client is well taken care of before moving on to the next client. I recently had an issue with my cell phone and had to deal with them multiple times over the last month and they handled the situation really well! They did everything they could to make sure I was a happy customer and that the problem would not come back. I would strongly recommend!

Gregory

Ok store for what it is...

Seven Point

The price you pay is determinant on how well you know the manager mike lee lol

Johnita Zadworny

I had a problem with Sony radio cassette ,the problem was solved, thanks to the assistant manager..for understanding As I had a problem 3 months before and he honourd my request for another unit. Thank you so much , a great team ....

Making Memories

My Google home mini wasn’t working so I called tech-support and they fixed it . They fixed it faster than I could’ve - Tysen Of Making Memories Podcast

Dwight Evans

There's always someone to help

Tom Ma

It is absolutely impossible to call this store. There is no options when you call the number. Just a recording saying they are to useless to pick up a phone.

Rachelle Labelle

Staff was friendly and very helpful. Items are well displayed making things easy to find. The store also has a nice rewards program.

Tom Holjevac

Reno's already. It's a new building.

Eric Fortier

Never buy the extended warranty with geek squad they will not fix or replace it’s a scam

Linda Dalton

Ever helpful

gaston labbe

Fantastic people and fast service

Dan D

Great service by the Geak Squad

Anthony Cohen

Great staff! Came from Vancouver and had exceptional service.

D C

The shelves are half empty and the selection is poor.

Ravi patel

Friendly staffs..like it..

Andrew Penney

Communicative, helpful, and quick service

Ross Daniel

Can offer 0 help with cellphones, very unimpressed. But the staff was nice just not very helpful for my own needs.

Alex McGarry

Excellent customer service!

sara talmadge

I have had the same experience NO ONE answers the phone very frustrating . and still waiting for an answer when i can pick up my new computer . Will cancel computer if I do not get positive results.

Corinne Viel

Great service, very helpful

Demon Jr

Usually good service but couldn't answer most of my questions

Dan MacFarlane

Didn't have what I wanted

Langlois Chris

Good service

DJ Kramp

Lots of products. If they don't have what I need they can use the online store. Very friendly customer service

Kyle Racicot

Service is always good here.

michael okros

Item on shelf was sold out, Staff came over offered online order as a solution, they even contacted me when all was completed just to tell me when the item should arrive. This was simpliy for a wireless headset for my father, amazing customer service from Mangager to staff very impressed

George Warne

Customer service was great

Brad Jacobs

Had trouble again with an Asus transformer mini Laptop manager Mike stepped in and replaced it with a new unit. Would highly recommend this store and it should be used as an example for the rest of the chain.

Guylaine Larochelle

(Translated) Fine products (Original) Beaux produits

Katrina Charbonneau

The Geek Squad was incredibly helpful as usual.

Rameeza Khan

Went to purchase laptop for my mother-in-law. The staff were very helpful. I purchased the perfect computer for her needs.

S Lagace

Team is always willing to assist... Nice to see

Kevin Richardson-dubroy

Great service with great smiles!

Michael Chevrier

Need to get more people knowledgeable on products.

Al Carrière

Very prompt and professional services

Patricia Duvall

While I can appreciate self serve options, it is extremely frustrating to follow all of the instructions, be left to my own devices, removed from any assistance, only to learn that it is not something that is possible via self serve options. To add insult to injury we spent an hour waiting to be told this and ended up going to the Telus store where the agent was very helpful and we were in and out in 7 minutes! Seriously unhelpful staff at our bestbuy location. I refuse to go there without doing my research and checking out all other available options in my city before even going to the bestbuy website, only as a last resort will I go to best buy.

Arusha gad

Awesome service!????????

Laurie McKenzie

Sorry to say but service was horrible...im very dissapointed in their service...in timmins store...my daughter purchased a laptop and we asked to set it up for her..3 and half hr later we got the laptop...and it took them a half hr to bring it out to us...we drive home in which takes one hr...and my daughter has no plug charger for her lap top...i have to drive all the way back to timmins in the am to go pick it up...service is horrible...i wont ever shop there again...

Emilie MacFarlane

Found what I was looking for

Norma Gagnon

Simply the BEST! The customer service from Darren and Darin was beyond my expectations. Thank you so much for going the extra mile to rectify everything for me. There are many reasons why the Timmins store is my family’s go to store but this is #1.

justus couperthwaite

abit biased but i love that store

Justin Paradis

Helped with custom built PC great service!

Jaydon Beaulieu

Great service

Kevin Mawdsley

Always friendly staff available to assist in all your shopping needs

Tara Ollis

Great Staff, Excellent Service - Best Buy in Timmins has gone above and beyond every time to make sure their customers are heard, and helped. Thank you again to everyone in Best Buy Timmins! Knowledgeable staff, who work hard.

Celine Lagace

Always get the tech help needed Never fails so far

Sara Angel

Staff is always engaging the customer if they need help.. they are somewhat knowledgable but I myself am extremely techy so I feel they cannot match or supersede my expectations. It's still nothing to take away for the average client base.

Roger Cloutier

Good service

Walter Tadeus

Knowledgable staff

Richard Croswell

Ordered my things ahead of time was ready when I got there and was loaded into my truck quickly and professionally

Marcio Carvalho

Very good customer service

Jim Morris

While the staff is most helpful and prompt, they sometimes lack the knowledge to assist in providing the detail to narrow their selection specifically to your need. A good assortment of the latest products from the best brands in stock. Pricing can be occasionally obscure and I recommend price matching with their website before purchasing. Well lit, accessible and located near other major shopping areas. Recommended for their cell phone kiosk and assistance with swap and setup, they have impressed me on more than one occasion.

Jeff Armstrong

Always good service here. The staff remembers customers by name and are always there to help you find what you need.

Linda Lefebvre Gibson

Excellent

Tom Lu

I think the service is excellent and on par with standards I expected of a Best buy. I was browsing the laptops and I felt that the staffs did not know as much about the product as I would like. The selection was sufficient that if I was in a pinch, then I would go and get it if necessary

Denis Mayer

Brandon helped with polite and professionally when a computer was needed.

High in Public

Cool