Reviews of Orr Chevrolet of Fort Smith (Loan Agency)

joey waller

David is a great person to deal with, the service area is very clean and the wait time is very good as well

Cara Abshere

Ralph was very helpful and easy to deal with. He was very professional and helped me find exactly what I was looking for without being pushy. I got a great deal on my trade-in and I’m very happy with my Camaro convertible. I highly recommend Orr Chevrolet of Fort Smith.

Blake Jones

I had a neutral experience because I got the truck I wanted but the Customer service wAs nowhere like JP Toyota. My rep was pushy and argumentative, but I wanted the truck so I didn’t care who I got it from. Oscar was kind, but made me feel uncomfortable pressuring me to come inside, instead of asking if I would like to. A couple things bothered me like the ply of the tires when I mentioned if they were 10 ply he said I believe so. I knew they were not because of the labeling on the tire. Just do your research on what you want. I didn’t worry about who I got it from as much as getting what I wanted.

KratosDH

It was a great experience working with Susan Brown at Orr Chevrolet. They took care of us quickly and efficiently and got us into the perfect car! Will definitely continue doing business with them in the future!

STEVEN KNIGHT

The staff and selection of vehicles are great. Thank you Oscar Velasquez for taking great care of us. SSG Knight

Dan

took in for transmission shudder which seems to be a major ongoing issue with gm 8 speed transmissions in several models of gm's. I've only drove about 80 miles since worked on. Time will tell if shudder comes back

Candy Roberts

Everyone was extremely nice to me. The oil change and tire rotation was done in less than an hour which I thought was fantastic.

sharonna parker

We bought a Chevy Traverse today from Andy Belke BEST COSTUMER SERVICE I’VE EVER EXPERIENCED!!! The sale was very smooth no pressure and he gave everything we wanted and it didn’t take all day!!! We will be returning to buy our future cars from Andy and Orr Chevrolet in Fort Smith!!! The rest of the staff was amazing as well great place with great people! Shout out to Heather for helping with our loan paperwork she was awesome as well!!

Tim Fleming

I am not a resident of Fort Smith, just visiting family. Harold and the service manager ( I believe he was the manager) felt my pain. Having severe car troubles and not living in the state they managed to squeeze me into their very busy schedule Find the part I needed and install it so I could get back on the road within one day so I could get home and not worry about breaking down somewhere. By far the friendliest and professional service department I've ever had to deal with in in my life. Again, thank you Orr Chevrolet!

Barton “Maddtrucker” VanBuskirk

Ok Soo I got letter from a third party invitation to come back and try for a better interest rate thru ORR chevrolet... I got a 3 percent reduction on my rate .. I got a new truck and it extended my payment three years with the same monthly payment.. BUT I also got two year FREE oil and maintenance FREE . ALSO FREE truck wash for as long as i own the vehicle.. Lifetime power train warranty.. I can say the interest rate reduction and my resale of the silverado makes it worth buying from ORR... I have been to orr twice both time staff there did great job in fast friendly serve...

Karley Bard

Nathan Hawkins did an amazing job on helping me get into a Chevy cruze! Thank you so much!

Matt Calvert

As always, my experience was remarkable at Orr! I needed a truck this time and Ike hooked me up. This was actually my second vehicle buying from him. He is second to none and I will be having him help me get into another vehicle in the future. Orr Chevrolet/Cadillac is a great place to buy from. The quality of their service coupled with their knowledgeable staff makes it a very clear choice when deciding where to purchase a vehicle.

ren Macatunao

They are very accomodating and nice!!!????????????????????

Gerry McEvoy

Austin Cook was great to work with on the purchase!

kelly gryner

I had a great experience! Kyle Fairfield was very helpful and made the process super easy! Definitely recommend Orr!!! Love my new ride!!

Ashlee Wofford

Ralph was great, everyone was very friendly and willing to help as much as possible. We love our new vehicle, So far so good!

Jessica Montez

I loved the service everyone was very nice and helpful. And our sales person savanna was amazing she worked so hard to get us into a 2011 Yukon and we love it! Thank y’all so much for everything!

ashley janas

I had a wonderful and smooth experience at Orr Chevrolet. Because of their dedication and service, I was able to get the car I really wanted. I love it and am so thankful for the staff at Orr Chevrolet!

Shark Jr

Susan and Dylan were both very welcoming from start to finish. They made the whole experience easy. I bought my Dodge on Monday night. When I got home, I noticed that one of the headlights had condensation in it. I took the car back on Tuesday morning and the service department was quick to fix the issue. All in all an great experience.

Kaci burleson

The dealership worked with me and got me out in a new vehicle within no time! Super friendly and professional. I highly recommend for your next vehicle.

Alechia Reeves

The service was outstanding! Thank you Andy I love my little mini Cooper!

Teresa Terry

Just bought a new truck from Orr. By far, the best buying experience ever! No games, no hassle—stress free! Ike Borges is the salesperson to see. We got him by chance. But, if you are looking to buy from Orr Chevy Cadillac-ask for Ike!

Mikey Stevens

The Team at Orr Chevrolet worked hard not just to sell me an awesome car...but to win my life long business! Thank you for all you did to put me in one of my dream rides!!!

Krazie Hog

They did a awesome job with helping me make sure I get the right vehicle that suits me Andy at Orr is a really cool dude and does a great job at being a car salesman if u want to get a awesome ride and make sure ur not going to get robbed or scaffold go to Orr Chevrolet

Dana Wagner

We were completely satisfied with the service we received. The sales person ( Mart Hurst) was excellent at what he does. He took us through the process very painlessly. We enjoyed doing business with him. Good job guys!

Jessica Wallace

We had amazing customer service! Between Eric and Don and another salesman who gave my kiddos candy bars. I will always refer friends and family to

charmagne oliver

We had AWESOME people helping us from beginning to end. We only had one complaint, and that was that it took 5.5 hrs to complete everything. They were EXTREMELY busy and they only had 3 financial advisors. That was what took so long. I suggest more financial advisors myself. Otherwise it's a great place.

Brittney Roper

LOVE my new car from Orr!! My sales rep, Austin Cook, went above & beyond to help me find what I wanted & ensure the details of it are perfect!

Johnny Chaney

Great experience, fast exchange from old Tahoe into the new Tahoe.

Kaylee Mills

Great place to buy a car! My salesman was Don and very easily one of the most comfortable transactions I've ever had at dealership , which is why I chose them for purchasing my first car. Tripp was my financial guy when it came to most of the paperwork, he explained everything so clear and made the whole process a breeze. Overall ORR Chevrolet has some great employees, proud to have become part of the ORR family. Definitely plan on using them again in the future!

Adam Colbert

The process of buying a new vehicle is very stressful! It seems like a gamble every time. When I left Orr Chevrolet/Cadillac I was not stressed out and completely satisfied with the whole process. Everyone was amazing. Thank you Forest and Oscar! My new truck is AMAZING! Thank you! ????????????????????????

Royal Crab

Not pushy, let me walk away to consider it. A great place to buy a car

Jimmy Isham

Oscar Velasquez is the person to talk to if you're looking for a new or used ride at Orr Chevrolet! Oscar went above and beyond to help us out and make sure we were comfortable with our decision. Just a super guy! Thanks Oscar, we love our 2017 Silverado!

Kimberly Kincy

They gave us top notch service, and responded to all our questions. Dylan Sells was an awesome salesman!

Mike B

If I could attach pictures of my so-called repaired vehicle by ORR Body Shop, I would. My car was towed there June 28th, and was picked up July 22, 2021, only to be returned to ORR August 2nd thru August 5th because of shoddy Body Work. When I was called to picked up my car, there's no way in Hell it should have been released in that condition. There was rubbing compound left on areas of the car, Clear Coat puddled at one point of the hood. My upper Grill was horribly misaligned and poking out, and too, seams not tight on one area that meets the bumper. Although the Body Shop tried to make things right, you can still see parts of the front where the damage occurred are NOT flush.

brianna hocker

Wes was so helpful and went above and beyond to make sure i got what i wanted in a way that was realistic for me! Thanks so much!!

Steve Shepherd

We arrived early for our appointment and the service writer gladly brought us in. We were treated like royalty as customers. The service work was done within 30 minutes and we were on our way by the time the service was actually scheduled. I highly recommend them for anyone needing service on their vehicles!

Rachel Kerr

Wonderful experience! Nate and Heather were great to work with! Highly recommend!

Don Allison

Brent Johnson is amazing!!! We drove two hours to Orr Chevrolet of Fort Smith solely for his service! The Orr team is professional and welcoming. It was a seamless and pleasant experience. If you’re shopping for a vehicle, go see Brent Johnson!

Anabel Garcia

Was able to get me an oil change and fix a dashboard issue last minute and in a timely man

Rick Ruth

Extremely smooth transaction. Worked with Dylan by media and in person and he couldn't have been more professional and helpful. Was a pleasant experience and would also recommend you contact Dylan to assist you in selecting your next vehicle.

Jennifer Chambers

We had an amazing experience at Orr Chevrolet! We spoke with Dylan before we made the drive from Bentonville to Ft. Smith and he made sure everything was good to go before we headed that way. As soon as we got there Dylan was very straight forward with everything and made the process go very smoothly! Best experience with a salesmen we have ever had! Highly, highly recommend!!

Felicia Thomison

I was very nervous for my first, “big girl” purchase, but Grant made it the smoothest and the easiest process ever! He really listened to what I wanted and our price range and he went above and beyond to ensure that we were happy and understood every part of the process. I’m very happy we went with ORR! ????

R Green

Terry is our salesman. He is EXCELLENT. We also met Dylan, another exceptional fellow. I recommend this dealershio

max bass fishing

Oscar Velasquez was very nice an helpful. I can see how he was salesman of the year last year.

Seth Rogers

Excellent experience! The process was quick and painless, and the salesman was incredible. Would highly recommend! And ask for Ralph! :)

Tammi Tanner

Pulled in test drove an SUV and drove off with an entirely different vehicle. The salesman was fantastic and understanding of what I wanted. The process was effortless and love my new ride!!!

MJ Agency

So accommodating and helpful!

Sara Zanders

I came into the dealership with little or no help in finding a new vehicle, our credit have been through the ringer and we just made a major purchase. Chris Hanson did a superb job in not only finding the vehicle I wanted but made sure it was reasonable to handle the payments as well. I am super happy that the family has a new vehicle after all these years. Looking to do more business with Orr Chevrolet in the future :)

Richard Morris

The staff and experience we're fabulous! Lizzie and Nate were great, considerate, and completely answered any questions I had. Nate even mailed my garage door opener that I left in my trade vehicle. I would highly recommend this place.

Chris Thornburg

Buying a vehicle can be very stressful, our salesmen Don Corbit was very helpful and professional. We had several questions and wanted to compare different options, we where able to get the truck that we needed but also a lot of the features that we wanted. We are happy that we bought our Chevrolet fro Orr Chevrolet! We look forward to taking our camper on long hauls and new adventures!

Jennifer Broyles

Corey Prody was courteous, quick, efficient, and knowledgeable. He made the wait as sort as possible and even offered me lunch while I waited. It was the BEST auto shopping experience I have ever had.

DOUBLE J FARM

Oscar was great to deal with, if you need a good vehicle at a good price go to Orr and see Oscar! Thanks Orr for our 2nd great experience with yall!

John Phillips

My sales associate was Shawn and boy was he impressive. He was very well prepared and took me through in detail every car I wanted to look at as well as taking me on several test drives. I really don't think he could have been any better. Once I had the car I wanted picked out, the paperwork process was exceptionally smooth. Easiest car buying experience I've had and I change car every 3 years on average. I'll definitely use Shawn in the future for my car needs as well as my wife's.

hobe runion

It was my best buying experience in my 56 years. I appreciate Eric and his honesty. It's one of the few times I've purchased a new vehicle and felt 100% good about the experience.

Sherry Skinner

Everyone was courteous, and the service was quick.

Destiny Shelton

They worked well with us! They were determined to help us leave with a good relieable car for our family, I was very pleased with the result. They were understanding and super friendly! My ONLY complaint was when I was trying to call and get through to someone, I had an extremely hard time; I ended up just driving back up there and talking to them in person. Overall though, I had a great experience!

Tara Collins

Was traveling alone from out of state when I started having issues with my car. I was only supposed to be gone for one day so I had no change of clothes, no daily meds, and a severe winter storm was heading to my home. This is a known very busy time of year for service departments and people were telling me it could take a week or two. But I explained my situation to Harold and he was extremely kind about it. He couldn’t make any promises but he did what he could and had my car repairs completed by the end of the day so I could get back home! This was totally above and beyond in my opinion and now that I’m safely home again I wanted to express my extreme gratitude to him. If anyone deserves a raise I can assure you it’s Harold in the Chevy service department!!!! Thank you from the bottom of my heart Harold! Thank you for caring about your customers and listening to their circumstances. You, sir, are a very good man and I hope ORR realizes how blessed they are to have you on their team! -DeAnn Young

the_BEAST_81017 YEE

Overall it was good. Car could have been detailed better. Stains on seats. Also only received one key fob and key? Salesman was great. My daughter loves her car!

Maggie Malloy

Rate this team 100% spot on with speed, courtesy, efficiency and quality. Just do not call me for two years suggesting a trade it please. I love this car and with this teams help need to keep it a few more years. Maggie Malloy, Happy Customer!

Ken Goodwin

Very lengthy process. Both my wife and I are diabetic. Missing lunch was not a good thing! Waited part of the time for a salesperson that wasn’t there.

Lucifer

I had called AAA out twice on weekend to start my car. Monday, I told the service department I needed a new battery. I filled out my information and waited approximately 30 to 45 minutes when the representative told me I needed a new battery. (duh!) Another 30+ minutes and almost $300 I had a new battery. (I was charged to confirm I needed a battery.) While I really have had excellent service from ORR in the past, I was not very happy about this experience.

Alana

Oscar was our salesperson today and he did such an amazing job. If you visit Orr Chevrolet definitely ask for Oscar. He tells you how it is and doesn’t beat around the bush. He was very helpful and nice to my family and made our car buying a breeze. I will definitely be going back to him! Thank you so much Oscar for everything! -The Curtis Family

donna davidson

I had walked up to the counter, the young man who was at the register to my left was rude, didn't even speak to me I looked over at Joe he was so kind and helpful to me. Joe greeted me with a smile and kinds words. His kindness changed my thoughts of Orr as a whole. I wasn't looking forward to going to the Orr dealership because of my buying experience. I am happy to say getting the maintenance done on my vehicle being greeted by Joe really changed my mind on this dealership. I can't judge a whole dealership on two people. Thank you Joe for going above and beyond. He made sure that I was taken care of. My vehicle looked great the young man who cleaned up my windshield and swapped my mats out did a great job as well. thank you both...

Crystal Scott

ORR Chevrolet made my car buying experience a great one! I was nervous I wouldn’t be able to buy the car I really wanted but when I proved I was serious and got a lil bossy, we worked together to get me where I needed/wanted to be! I’m a happy 2017 Chevrolet Malibu owner. They’re the first and only place I went. Try them out, you never know unless you don’t try. That’s how I was looking at it. Glass half full. Kenny Robes and Bryant Johnson done a great job. Thanks ORR Chevrolet!

Michael Fulks

We’ve had the Traverse for about a month and have no issues to report. The salesman was open and upfront; they were willing to negotiate even though they had posted prices. And they were willing to install a class 3 hitch so the Traverse could do what I needed. Overall, it was a stress free experience and I appreciate how they actually listened to what we were saying. I expect to be back for another purchase in the future.

Rosette Kent

Oscar was amazing and helped us find the right vehicle at the right price!

Kay Tounzen

Wesley was great thank you for everything

Michele Mott

Willing to replace Cadillac Cue for more than a grand, but won't replace the touchscreen on the Cadillac Cue to save me money.

Stephanie Payton

I was really nervous to go out on my own and buy my first car, but Oscar from Orr Chevrolet made my buying experience a breeze! He was really patient and understanding, and he explained everything in detail to me. Oscar put my nerves at ease and made my first buying experience a lot easier. Thank you!

Erik Hansen

Fast, friendly and at a great price, great job guys! Thank you very much.

Rachel R

I just bought my first vehicle today and although I was so anxious about the process Sharon Brown was awesome! She was so helpful and I'm grateful for her advice and helping me get my dream car. Richard Russell in finance was absolutely wonderful as well. All in all the whole experience (although nerve racking for a first time buyer) was great! Would definitely recommend working with those two!

Faith Kirt

My husband and I were first time buyers and Don exceeded our expectations! He proved himself trustworthy, and worked hard to get us the best deal. We could not have asked for a better buying experience! We absolutely recommend ORR Chevrolet!

terry ward

Service tech was very knowledgeable about my problem and had my truck out of the shop in a reasonable amount of time

Tom C

Really helpful, Joe explained everything to me and the service was really quick. Thanks a lot.

H Guess

I cant recommend this place enough they were helpful and they really listened to what we wanted and helped us get it....Susan brown is an amazing saleswoman

Keri Cousins

I had a wonderful experience purchasing my new Chevy Trax. Brent was a great help. He was kind and honest and very knowledgeable about the vehicle. He made sure I got what I needed in a vehicle for my teenage son. It was an easy experience. Steve, the financial guy was also very kind. He was knowledgeable and thoroughly explained all the paperwork, while still treating me like I was an intelligent woman. I am very happy with Orr Chevy!

Bianca Narramore

Update: I was approved for the vehicle, before I was even approved. So now, after a month of having the vehicle, I am having to bring it back because “suddenly” the bank won’t approve me. A month! I’m a mother of a terminally ill child that has to go up to 3 hours away for her doctors appointments and now I no longer have a vehicle to do so. If I wouldn’t have been approved in the beginning, I wouldn’t be in this position now. Yes, they staff was very friendly, but I’d rather deal with an honest jerk than someone who is just going to take my means of transportation away after a month. The staff was amazing! Every other dealership I’ve been into have been so rude. But Orr was amazing! I’ll send everyone I know looking for a car to them! I’ll even go there for my next car purchase! They even got me an amazing deal! I definitely recommend going to Orr if you’re looking to purchase a vehicle!

Jan Johnson

We had an appointment to have new tires put on my tires, my poor husband gets up early on his only day off to have the car there ay 8 am, just to find out they never ordered the tires, so it was a wasted trip.

Monica Pineda

Our salesperson Jason was a great help!! He was very friendly, informative. Highly recommended!!

Marissa Villalobos

Grant Harper was a wonderful salesman, and answered all of the questions that I had. I would definitely recommend anyone to Grant.

R.S. Rogers

My ORR experience was amazing! Kenny Robe hooked me up with the exact vehicle I wanted at the price I needed, Mack Cabe walked me through the process smoothly and quickly, and Richard Russell made a financing miracle happen! I can't thank you all enough! I've already told 10 other people to come see y'all!! Thanks again!!

Kristopher Bolin

I had no intentions of buying a vehicle today but I did. Rita Kay did an excellent job of finding a great fit for my family. She was encouraging and optimistic with my poor credit and still was able to get me in the ride that I actually wanted. She was patient and very enthusiastic and made sure that I was able to go home in a new ride even when I didn’t think I could. 5 stars easily!

Zac Muncrief

Dylan Sells was awesome. He was not only friendly, but enthusiastic about making the deal come together. I was hoping to get an optional part installed on a new car and he was able to get it ordered and installed within 24 hours. Dylan is amazing.

Sara M

I didn’t end up buying my car here but I wanted too! Just didn’t find what was right for me at the time. Andy the car salesman was fantastic! He was super friendly and helpful. He checked in with me after I left but wasn’t pushy at all.

Zachery Rushton

Terry took care of us from start to finish, and was amazing the entire time! Very accommodating to our needs, efficient, and got us a great deal on our new truck!

Ashley Howard

Orr Chevy of Fort Smith deserves the highest rating. Corey Prody, the whole sales team and sales manager made sure to try every every Avenue to help us get the car that we needed. We will be doing our business here going forward.

Kenzi

They lie about what's in your warranty when you buy your car. O was told that oil changes would be covered, only to find out that they're not.

Jacquelyn Morton

Our experience from buying at Orr Chevrolet was great! We worked with some great people and walked away with a beautiful and safe vehicle for our growing family! We cannot thank Oscar, Joel, and Ryan enough for helping us through the process!

Axle the best German Shepard porter

My experience with Orr Chevrolet was fantastic Ralph showed me all kinds of support and help me every step of the way and made sure that my every need was taking care of I really appreciated him and the company of Orr Chevrolet

Tristin P

Lady in the front was extremely rude to my wife and very judgemental. The mechanics were exceptionally nice, and made our visit alot better. thanks guys.

Amanda Cahoon

If you are in the market for a new vehicle, I highly recommend Orr Chevrolet. Super friendly staff and salesmen. Nate will hook you up!

Tire Killer

I just purchased a 2019 Dodge Charger from ORR Chevrolet. They were very friendly and non pressuring while we looked around. When I was ready to talk so we’re they. The salesman ( Ralph Cubbler ) was very receptive to my ( very few ) issues with the vehicle we picked out. He addressed those issues that day and we closed the deal. When I went to pick up the car, the sales manager was looking the car over and noticed a couple small scratches in the paint. He told me to schedule a good time and he would have his body shop fix them at no cost!! Mind you this was a used vehicle. So to me that was above and beyond expectation!! Overall VERY happy we chose to do business with them.

L Walker

Great place for auto shopping...10 yrs customer and many more to come... Thanks Orr and staff in which won't let you leave without a car.

Chastity Massengale

Tripp Hayden was our salesman and was not pushy but helpful. He helped us find what we were looking for. Since buying the car, he has followed up and offered help with learning new features, etc. Overall, it was a good buying experience.

Christy Smith

I have had nothing but excellent service! This is my second vehicle to purchase from them. Definitely referred to everyone I know!

Lauren Rozell

Oscar did a wonderful job with us trying to finding a car in our budget. We went in thinking of buying a used car instead we left with a brand new 2021 Chevy Equinox!!!!

Phillip Neblick

Great people to work with and awesome customer service! David Graham is a great guy that works in service. I would trust David with my wallet!

Nichole Morgan

The salesman was great and got me into the perfect car. The finance team were very helpful and explained everything before asking me to sign anything and went over all my options. They weren't pushy and the whole team was friendly.

Tonie Scaife

They employee that makes replacement keys was rude while dealing with him. Need better Customer Service Training. The other departments were nice guess I could have given you a 3.5 rating

Rhonda Blythe

I was in Ft Smith for a family emergency and was getting ready to go back to IL when my oil light came on. Called Orr Chevy dealer and with Joe Gillespie help, he got me right in and back on the road in no time. Thank you guys. Great job

Nick Maine

Found the vehicle online on their website, called and asked if it was available they said yes and ask what time I would be there. I showed up and it had been cleaned and ready to go. They didn’t try usual dealer tactics of trying to add any charges it was as straightforward as it gets, and they were all professional and well mannered. Great experience

J S

I arrived early for my service appointment and they got me in quickly and I was back on the road faster than the estimated time

Kermit Kuehn

I bought a used vehicle while I had another in for service. I found both sides engaging, friendly and responsive. Especially appreciate the service folks.

Zac Price

Buying a vehicle should be a great experience. ORR has helped with that by providing exactly the car I was looking for and with the best service a person could ask for. Tray made my purchase a great one! I have bought many vehicles through the years and Tray was very professional, helpful, and polite. Highly recommend! I love my red one owner 6.2 Camaro!

Paige Rutledge

By far the best service that I've ever had. The people here want nothing more than to help[ everyone get into the vehicle they want and will go out of their way to make sure that happens. Doug Eubanks went above and beyond helping me find the deal I needed, even on his Sunday off. Joni Jennings has been the best sales rep I've ever come across and found the perfect truck for me in no time. Highly recommend them to anyone.

Hannah Morehart

The staff was welcoming, helpful, and easy to work with. This was my first time purchasing a car and this team made it incredibly easy! Couldn’t be happier.

Healing Roots Holistic Health

Bought my Ford Explorer Sport here, seemless experience, will definitely be back when it comes time to trade in!

Jesse Jones

Very professional and quick turnaround.

Randi Wheeler

Everyone at Orr Chevrolet was outstanding!!! Skylar and Heather were so kind and helpful. They didn’t give me the run around. They were straight forward with me and that’s what I like.

Adam McVeay

Best truck buying experience ever! Andy Belke worked with me to get me in the truck I've always wanted and I am so thankful!

Taylor Gann

Thanks Corey for being so awesome! Everyone was amazing at Orr!

Betsy Warren

During the sale Savannah was on top of it, it went smooth and fast. Mine was not your typical sale either. She was friendly. I wasn't impressed or know why I text with question about the vehicle after the sale got no reply but who knows. So I called service and they said well this would be with the sales person I said well I did text no reply, so Josh as always in Service I have delt with him the past year he has been AMAZING just great customer service, and he said bring it in I will get it looked at for you and go over all the things with you. Chris financial was quick to get paperwork done he got my rate 2% less than my car before so that was good. There was some perks and not so perks to the sale. But hey no one is perfect. Over all it went to my speed of things cause I HATE BUYING A VEHICLE and this was a sad situation for me to HAVE to when I just bought one there 8 months prior, it got totaled. Appreciate the work they did. Thank you.

Sam Hog Creek

Moon roof leaked so they replaced it and said they tested it really good and it no longer leaked. I trusted them but a few weeks ago found that they had left tape on it and now it is sun baked . I talked to the receptionist And was never allowed to talk with the GM because he was "too busy writing new sales contracts" I was told. Very good sales of new cars but Very sorry customer service after the sale!

KENT ARIOLA

Working with the representatives of Orr Chevrolet was a great experience. Ralph took care of me better than any other car lot I have dealt with.

Aaron Gilles

We had a great experience here. They are refreshingly honest and easy to work with. We have bought many vehicles and this was by far the easiest, best experience. Don is awesome and treated us so well. We will be back!

Ida Moore

Worked with Mart Hurst who did everything he could do to make sure we got the vehicle we wanted. Everyone there was a pleasure to work with. I even got help programming the features from the sales manager. We love our new Blazer!

Brodie Lovelace

Ask for Skyler Hittner! He takes the time to listen to the customer and deliver exactly what they are wanting. He works fast, efficient, and is very knowledgeable. I don’t know what he makes, but Orr oughta give that man a raise!!

Annette Glory

I pulled up gentleman came out of service, asked if I was there for service? I told him I had made an apt online to get my oil changed at 7am. He said yes ma'am and took care of everything while I waited in the waiting room which was very nice. Oil change and tire rotation didn't take long at all and I was on my way. Love that I can get in and out. The service guy acted like he liked his job and was very pleasant.

Te Vionna Clements

My Name is Cynthia and I had to take my care in to get it repaired, and everything went so smooth, and they made the process so easy for me and I loved the great customer services that they provided for me. Jay was great as well as Kim at the front office I was over happy with my services if I could give you guys 10 Starts I would!! I would be more then happy to refer my family and friends to you all just because the customer service, you provided for me

.Michelle Wilkerson

Great people to work with , I have purchase a new car almost every year from ORR auto in Fort Smith. They go out of there way to help through the entire process, including car repairs in or out of warranty. NEVER ANY PROBLEMS !!!

Al Robinson

The car wash needs time to really get the vehicle clean.

Chris Kious

Blake Gentry was my sales person he was knowledgeable and made the whole process fun and easy. The finance team was thorough and patient with my wife and I when we had questions in regards to the financing. Would recommend to any buyers in the area and use again in the future. #orrfamily

Josefina Lopez

Is the best choice we did Great service respectful we were able to communicate what we wanted We believe in destiny we were there at the right time on the right day thank you Chevy dealer

Brandi Harwell

For a car buying experience, this was great. The people were extremely helpful, courteous, and upbeat. They explained everything as they went. Also, their prices were pretty good. Shawn was great to work with!

Mara O'Mahony

Great deal and great sales man (Joel Bustillos). He knows how to take care of his customers. Thanks for all your help Joel and Orr Chevy!

terre traylor

Had problems with rear axle which after researching found out my truck was hit on backside before I bought it. They replaced rear axle,seal and bearing then did a alignment and I did not have to pay. Thank you Mike Higgins, Harold and the service department for getting my truck fixed in a timely manner.

Debra Greenwood

Customer service was awesome everything was explained in detail love this place would and do refer everyone looking to buy

Darren Chilton

Excellent buying experience. Enjoyed working with Colten McGill and Chris Hansen in a no pressure environment. Everyone was professional, helpful, and "down-to-earth". Highly recommend doing business with this group.

Alexandra McBride

Everyone was very friendly and helpful. I definitely recommend anyone needing a new vehicle go see the nice folks at Orr!

Benjamin Ruth

Great experience. Joel was my salesman and was very professional. He answered all of my questions and made the whole experience easy. He wasn’t pushy and was there to genuinely help me get in the truck I wanted for the best deal I could get.

dakota graham

other than having to wait so long, the customer service was great, thank you Kyle for helping us

Heather Scroggins

Thanks Orr Chevrolet and Ron Bay for helping me get my amazing Tahoe! It is exactly what I was looking for, we absolutely love it! You guys made sure everything was taken care of!!

Keith Kannett

I really appreciate how quickly they were able to come pick up my vehicle and bring in back to me while I was at work. Thanks.

Jordan Sny

Southern hospitality at its best! Joe in the service area is amazing. I'm from Michigan and was stuck here until I got my car fixed, he helped me out and got it checked out in a few hours even though they were backed up for a few days. Again wonderful service!!!!

Kelly star Goins

Thanks ORR Chevy I love my Jeep Grand Cherokee limited. They worked hard to make sure everything was how it needed to be for the whole purchase. Mark even followed up with a call the next week to make sure I was still loving my new ride. Highly recommend, i'll send all my friends that way. Well worth the 3 hour drive for me.

Johnston B.

Overall good experience. Everyone was friendly and fairly helpful. I was up front with numbers I wanted. Of course we had to haggle for an hour and bring a manager out to end up getting right where I had asked to start with. I get it is car sales but I have had plenty of dealerships who didn't make you play the sales game. Hold your ground and they will take care of you. Appreciate the vehicle and Tripp was a good dude to work with.

Jeff Dean

Awesome group got me in with no appointment before a long trip. Fast and perfect, great job Joe!

Roger Ruth

David Graham and the rest of the guys in the service dept take good care of me. They go above and beyond what anyone would expect. I will continue doing business there as long as I have the service I have known for the past several years.

Ida Herring

I am from out of state and Joe in the service department rescued me when my engine hot light came on and a stuck valve....thank you Joe.

Tamara Nation

I went with my mom to get pricing and option information. We worked with Forest ^who is fairly new to his current position" we were very impressed with the information we were told then given a copy of the information when we asked was very happy to comply. We were also happy that all our questions were answered. Also are very impressed with how the business gives goes above and beyond to make the purchase even better. I wish I would have purchased mine from Orr Cadillac. When I was looking I had communicated with Forest many times but my boyfriend communicated with another dealer closer to where we live and did not even give Orr a chance and that ended up costing us more money. Compare and I think you will agree with me that Orr Cadillac is better.

Contagin 918

Buying my first truck from ORR Chevy was an amazing experience. Nate made the buying experience smooth and helped get me everything I wanted. I will be back for my next vehicle purchase.

Danny Stalcup

Overall my experience purchasing my new vehicle was very good. Staff were friendly, helpful and professional. The vehicle and specifications I was hoping to get in my price range was not available on their lot, but they found and met all my preferences in just one day. The Finance Manager (Ryan), was very professional, explained the financing well, and answered all my questions. Savanna, the sales person, though new, was easy to work with and listened well to what I wanted. I was also impressed that several other staff members and managers introduced themselves, even though they were not part of my sales process. I would recommend ORR Chevrolet to family and friends. Thank you ORR!

dstwalley1

I used this place to order a part for my car. I have to say speed is not there thing. Seems to be no comunication or saved information between differnt sales staff. Had to explain all over again ever time i called to check on part. Took 3 weeks to get part in. They will have to work hard to get my business.

Jasmine Nuñez

My salesperson Savanna Gilbreth was such a blessing to me!! From the moment I contacted her to inquire about my new car, she was so friendly and very helpful! She is more than dedicated to what she does! I would absolutely recommend her to anyone I know looking for a new car! Everyone involved in getting my car was absolutely amazing! I am so happy with the outcome of my visit and do not see myself ever shopping anywhere else for my vehicles!!

Charles House

The entire facility from sales consultants to finance manager made us feel welcome and was not pushy. We told them what we were looking for and they had what we wanted they did their best to make the deal we wanted and here we are in a newer and better vehicle. My wife and I are greatfull for the best car buying experience we’ve ever had . We will send who we can I. Their direction to buy a vehicle thanks again

Rachel Gunselman

I have had this car for 4 1/2 years and have had to take the car in for repairs 4 different times now. Each time I have, the dealership has caused more issues to my car resulting in me having to either take the car immediately back to the service center or for them to keep it longer. I have been very frustrated with the outcome of having a car with this dealership.

Jessica Russell

Ralph was a good sales person we have bought multiple cars here when it was Smith Chevy and now with OOR we really like it

Fred Allen

Caution!!! Read your sales contract carefully after you get home. I found out that I was paying 10 percent interest on my loan after 2 years. I never agreed to that interest rate , who would???

Brett Bearden

Great sales professionals in Corey Prody. Will definitely be buying my next car through him

Jacob Simpkins

It was actually an accident and I can't figure out how to delete it. Lol. It happened after my visit yesterday when Maps requested a review and I went to swipe it away but hit one star on accident. I will adjust so it doesn't reflect badly on an otherwise solid business.

Cheryl Knapp

The salesman Greg Strong was wonderful and very helpful but once the finance guy Gil took over it went downhill, as soon as he found out I didn’t want the “extras” he went from being decent to almost a sullen attitude, when I was finished with paperwork and told him thanks, he couldn’t even manage a reply or anything. No thanks for shopping at Orr, no have a good day, nothing.

Jeanna Langdell

Fast and friendly service! Great team at this location, they make you feel like family????????

Frank Post

Gave my wife a ride home, called and updated the progress made. Job well done. Even washed my truck.

Joyce Mitchell

The salesman Greg was extremely helpful and impressive as well knowledgeable in every aspect. He worked to make sure that the entire process was made clear to me. He made me feel I was his priority and that I felt comfortable with the entire process. I would definitely recommend him to my friends and family. ⭐⭐⭐⭐⭐⭐ to Greg

Chris Schuster

Mitchell and his sales manager Chris were excellent and really worked with me. Both displayed outstanding salesmanship and were very professional and personable; both are relatable to life and it's obstacles. They took the time to find the details of the vehicle that I wanted, let me drive a truck I was really wanting and did the best they could to accommodate my needs. I would absolutely refer my friends and family to them, to Orr Chevrolet. Gotta give a personal shout out to Mitchell, keep up the good work my man, you're going places and I hope they advance you to sales manager or a position that is similar to that. You know what you're doing and deserve it with the salesmanship you displayed to me and my wife.

Chris Anders

Auto service depart. ???? Need improvement far as service and prices. $$$$ Would suggest repair else where.

sandyfromthefort

The service dept is Fabulous! Joe & Chris go out of their way to please

Duel Miller

They have very friendly staff at all times. We take our car in for an oil change an they are offer g us a coffee or a water or even a hot cocoa. Very Friendly ppl

Joan Henry

Thanks Orr Chevrolet for making my dreams come true. When I didn't see a way of getting a new vehicle JP and an amazing team at Orr Chevrolet did just that!!! Again thanks guys for all the hard work. Anyone needing a new vehicle let Orr Chevrolet provide you with ease and comfort of buying one. Joan Henry

Michael Bair

Nate was super helpful and friendly. Ask for him if you want terrific service.

Steve Plunkett

My salesman was Wes and he did a fantastic job! Ask for Wes if your needing a new ride!

Valarie Crouch

I couldn't be more happy with my experience! Damon Smith was amazing! Did everything he could to get what I wanted plus more. I went there just hoping to trade for another used car and drove away in a brand new car! The atmosphere was great. Everyone we saw was friendly and welcoming. Ruben Lopez was very helpful also. Thank you!

ted sexton

My salesperson, Austin Cook was exceptional throughout the whole experience. He made sure if there was anything we needed, he took care of it. The process was faster and smoother than i had anticipated.

Dylan Murray

Great customer service. Great people. Definitely will not go anywhere else

Jesse Cheyney

Beware of the service department! Called about a software update for our infotainment system. This update is listed by Chevy to take 1 hour. Orr (was talking to Joe) quoted us 2 hours, saying "that's how long it's been taking them and that if they get it done faster than that then the price will come down". Here's the thing, when a reputable business quotes a job they will quote "book" hours. So say for instance you're getting head gaskets replaced. Typical book hours for head gaskets are 8 hours. They charge 8 hours plus parts and taxes. If they get it done in 6 hours they still charge the 8 and vise versa. If they get it done in 10, it might be because of mechanics knowledge or experience, but they still only charge you 8. I recommend that nobody take their vehicles here!

Sherrie Bearden

Kenneth Cole is amazing. He will go above and beyond to make your vehicle shopping experience the best it can be. We got exactly what we're are looking for. I highly recommend Orr Chevrolet! Shawn & Sherrie Bearden Ozark, AR

carolyn dawson

Harold is always helpful to me and he follows through with checking on my car's problems. And everyone is always nice and friendly, you have some very nice employees.

Melissa Hall

Wish I could give more stars Nate the salesman was amazing

Trenton Hamm

Glen smith made sure I was happy with my new car he worked to make sure I got a good deal!

Nathan Shoptaw

Overall good experience. Mack was great to work with and easy to talk to. Taking one star off because the truck had two bad tires that I had to replace and they had said were good. Also the tire sensors were backwards and I had to get that fixed as well. Taking a second star off because they didn't change the oil. It was at 50%.

Stefanie Mitchell

Oscar was great. Really appreciated the service.

Danny Dickey

Got me in earlier than appointment time always great service

Dick Appleton

Ryan in your service department did a great job communicating back and forth with me.

Ellymay Matsumuro

After looking for a Chevy Traverse for over six months we finally got one! Oscar Velaquez was our salesman and he was incredibly helpful and very knowledgeable. He walked us through the new car buying process with ease and made us feel comfortable and confident in our purchase. Orr Chevrolet and Oscar took great care of us. I would highly recommend anyone to purchase a new car from here!

Emily Langham

DO NOT buy a vehicle from Orr. I have had so many problems. I had heard of Orr before and never heard anybody having any issues like these, but I’ve gotten nowhere with them so I feel like I should let everybody know how terrible they are to do business with. I’ve worked in customer service for the past five years. I know things happen. What I have experienced with Orr goes far beyond that. I purchased my mini cooper from them June 23rd. Since then, I have made numerous trips down to Orr’s office to get things done that they should have handled. I was pulled over because they didn’t give me temporary tags for my new vehicle. I had to get extension temporary tags because they didn’t have my paperwork done. I had to contact the loan company myself to get my payments set up because they had no record of my loan through Orr. I was only JUST able to finally get my vehicle registered this past Friday, August 17th. Orr did not get me my registration paperwork within 30 days so I had to pay late fees on top of my registration fees —over an additional $120. On top of that, I received a letter in the mail from the state telling me I could be arrested because I was driving an unregistered vehicle all because Orr didn’t do their job. This was my last straw. I went down there Saturday and asked to speak with a manager. He met with me, I explained my frustration, he apologized, and told me that they would absolutely write me a check for these late fees that were not my fault and it would be ready for me on Monday to come pick up. Right now it’s Wednesday and I still don’t have my check. They have lied to me, ignored me, and could have gotten me thrown in jail for their negligence. I don’t know what else to do, so please buy your cars elsewhere. I don’t want anybody else to have to deal with this kind of treatment. It has been so stressful, and nobody needs that.

Rodney Campbell

100% pleased with the whole experience of buying a new car. I will definitely be telling everyone to buy at Orr Chevrolet!

Tyler Lankford

Took our truck in to be worked on and not only did it take a week before we got it back (which wasn't a big deal as long as it was fixed). But a day after it was picked up we noticed the center hub was missing from our custom rim. I called and talked to a guy that told me to bring the truck up and they would look around and if they couldn't find it he would probably have to order one from California customs. I took the truck up and instead of the guy on the phone talking to me the service manager said he would take care of it and after a few minutes in the back looking for my center cap told me it was missing when the got the truck and they wasn't going to do anything about it. Now I have to buy a 120 dollar part because they can't keep up with your stuff when working on your vehicle. Warranty or not I'm not going back to give them anymore of my business.

Ron Griffin

We were shopping for a 2018 vehicle when we stopped by Orr Dealership. We had already visited two other dealerships in the area. Mark Curlett came out and asked if he could be of service, introduced himself and told us he had a couple of 2018 models on the lot. He showed us those then showed us the 2019 models, which we were not interested in; We thought! We purchased a 2019 ST5, a couple of days later. Mark was patient, professional and helpful. He spent a great deal of time showing us the accessories on the new vehicle. Excellent service. In fact, we received excellent service from the staff at Orr. Mark, Chris, Morgan and Richard.

Jason S

I came into ORR Chevrolet (only looking) for a New truck and Austin Gregory was truly AMAZING he respected my opinion to wait and really went far and beyond to ensure I was 100% completely satisfied with what I wanted in a Truck. Thanks to Austin, Chris, and the whole crew for their exceptional experience.

jose galdamez

Let's start with salesman forgot to introduce himself. Maybe excited due to what I asked to see. The process was quick and simple. That being said they didn't disclosed they were going to shop for a deal with multiple lenders when I had already offered them to cut them a check from my bank. Overall no different from any other place that wants to sell you something and get you out.

Calvin Washispack

Orr Chevrolet of Ft Smith is one of the most efficient dealerships/service agencies, I have every experienced. The service people are friendly and professional. The waiting area is awesome. WIFI is available, coffee, drinks and pastry are available. Large screen TV is available. The area is clean and efficiently organized. Keep up the good work.

Mark Warriner

I thought I was purchasing a good vehicle from Orr Chevrolet, in Fort Smith. Less than 2200 miles later, it had a catastrophic failure. I was smart enough to prevent major injuries. After paying almost 1500.oo for the repair to the front axle, I am not happy with what they call inspections of their vehicles. They made several thousand dollars, from the truck I traded. I do have to give Ike, a thumbs up. He was easy to work with. Just wish they would do their job, and do proper inspections. Would have been an easy find and fix. Someone else could have died, not knowing what I know.

Stephanie McDonald

Are whole experience from the guys at ORR CHEVROLET was exceptional. Everyone went above and beyond. We are very pleased and will be doing business with them again. Thanks guys for getting us into the truck we love.

Cathy Anderson

My sales representative was so nice and informative Joel Bustillo. It was a smooth experience not a lot of haggling over money.

Johnnie Greenwalt

Always take good care of my vehicle and me

Amy Bare

If i could give 10 + stars I would. My husband and I purchased a Kia Sorento with Nate Hawkins today. He is super friendly and respectful and has the most uplifting personality and takes really good care of his customers. He even went out of his way to buy our daughter her favorite candy bar while getting gas in our new vehicle. If you are looking for a GREAT Salesman and someone who listens to your wants and needs NATE HAWKINS IS YOUR GUY!

Maria Laffitte

I've had two car purchase experiences at Orr Chevrolet recently- One with Brent Johnson and one with Dylan Sells, and both car purchases were great! By far the best dealership I've had the opportunity to buy from. Neither one of my salesmen were pushy at all or pushed me into going above the price range/payment I set. Tracy was my finance guy both times and he made it as smooth as possible, and didn't corner me into ridiculous service contracts or extended warranties, they of course were an option, but the high pressure wasn't there that other dealerships come with. I would definitely recommend them to friends and family, and my next vehicle will come from them! They have a fantastic sales team, and I truly feel like I was taken care of and that my happiness was a priority with them. Zero complaints with the sales team, everyone is so friendly!

Amber Carter

Always friendly and helpful!

Yvonne Adamson

Joel was SO GREAT to work with ???? we literally wanted a specific vehicle and he helped in making financing available at the monthly price we wanted!!!! ???????? Doesn't get better than this.

Manuel Dias

These guys did an awesome job. They'll work with you as long as they need to, and will go the extra mile to find you a deal youll be happy with. Great service. Definitely recommend anyone looking for a vehicle to try Orr Chevrolet

Brian Morrison

I purchased a car for my wife for her Birthday and Mother’s Day. It was a great experience, everyone was very friendly and helpful. I highly recommend Orr Chevrolet.

Julie Scott

We saw a car online at this location and Wes met us with a friendly smile and had our car CLEAN, GASSED UP, AND READY!! We test drove it and it was a DONE DEAL!! You can’t beat the service at this place, everyone is on top of their game from beginning to end!! If you don’t believe me, go see for urself. We would recommend this place and Wes to anyone shopping for a car. Thanks Wes!!

Josh Rogers

Wes was the most professional salesman I’ve ever worked with. My process was smooth and a great time. Thank you Wes!

MICHAEL NEWTON

Orr Chevrolet is the dealer to buy from in Fort Smith. They are very courteous and very thorough. My experience buying a vehicle there was the best I have ever had. They go above and beyond to satisfy their customers. They were not pushy and were very patient while we worked through everything. Eric Keddie and the guys genuinely want you to have the best experience possible. Their attention to detail and a desire to get the customer what they want, the way they want it, sets them above the rest. Eduardo had everything set up and ready to go when I got there. He was also great to work with!

Dave Budden

Enjoyed looking around there n the salesman, Skylar, was very helpful. Bought a really nice used truck n traded my car in. Tripp was good at the finance dept.

jerry schaberg

Our salesperson, Susan Brown, was very helpful in finding us a new truck within our budget and with the features we needed. The whole process was easy. We would definitely recommend Orr and Susan to anyone in the market for a new or new to you vehicle.

S Brown

Oscar Velasquez was my experienced salesman. Friendly, knowledgeable and a pleasure to work with. He made sure I had the easiest and quickest experience possible since we all know it seems to take hours get to through the whole process.

Dylan Madden

I went online for pre-approval got there took a ride in the car I wanted and they helped me with lowering the down payment $4500. Jae was my salesman he treated me with respect and was not pushy one bit.

glen scott

Excellent experience clean waiting and bath rooms prompt customer service

Raymond Hodge

Scott Foley is the best salesman I have ever worked with! I would highly recommend him to anyway looking for a new or used vehicle.

Diane Hudson

As in the past, I was able to receive quick, quality service!

Gene Thomason

Went in to get recalled airbag replaced...The mechanic added an additional crack to my dashboard and also cracked and loosened my A/C vent air registers.The dial you turn to block or add air to the register is now loosened and has less resistance when you operate it...Didnt offer to fix their mistake

Bobby Shackelford

The staff are always friendly and the service reps are very knowledgeable. They will recommend services but are not overly pushy to get you to pay for services you don't want. They got my vehicle in promptly and I had my truck back before lunch. Very happy so far with the service department.

Tim Strahin

All people were very professional very helpful and easy to work with

Patrick Hanson

I have never been treated so poorly by someone wanting to sell me a vehicle. We found a truck we wanted and had to endure a very rude and loud salesperson. Reached out to them twice where I was told management would give me a call back. Instead they had the same rude and loud salesperson call me back. I’m still awaiting that call from management. I would not recommend them to anyone. The only silver lining in all of this is Jpauley Toyota is right around the corner and made me a tremendous deal.

Joshua Dawson

Definitely have to change my review at this point because of the situation still currently going on. I had to take my car here because the sunroof housing broke. After I received my car from the dealership I noticed multiple bare metal scratches on the roof right next to the sunroof housing. I had already let the service department know before hand that the entire car had been repainted before I even dropped it off. I've been in contact with the general manager about this issue multiple times already and I've sent him the damage estimate for getting the roof repainted and all the contact information for the shop that he requested and I was supposed to drop my car off at the body shop this morning to have the repair work started on my car but the shop refused to receive my car because absolutely nobody from the dealership has made any attempts at all to contact the body shop.

Chelsea Mattas

The service was quick and choppy. Nate Hawkins was very patient with me picking out my first car. He helped a lot!

Angela Fletcher

Great service department. Friendly, not overbearing sales staff.

Roberta Moller

This was my 2nd time to have my pickup serviced. It seemed I got better service the first time than I did this time. I didn't get a detailed report like the first time and nothing was sent to my email showing what was done.

Summer Martin

The team at ORR Chevrolet made our car buying experience the very best it could be! We won’t buy from anyone else!

Jacqueline Keeling

Shane and Tracy are so nice and friendly! You don't always find smiling faces and really nice people at places you go now days. It was refreshing! They took care of my issues in a very timely manner. Would definitely recommend Orr Cadillac customer service.

Corey Carver

Eduardo did a great job making sure that I was as comfortable as possible in my car buying experience. I really appreciate the time and patience and will definitely be a return customer.

Abby Stultz

Dylan Sells was a very up front salesman and made sure he showed me something I would like and be able to afford. Dylan made it possible that I got a vehicle. Overall I was very impressed with orr Chevrolet Buick.

Vicki Bradford

Tripp Hayden is the best!! He works hard to get people what they want and make buying a new car great. Tripp keeps up with buyers to make sure they are happy with their new vehicle. He makes visits to Orr Chevrolet a great experience you got a good guy there he's going to go a long way.

G OMara

Dylan was very helpful using the criteria I sent him to find me a good fit in a car/SUV. He was honest and upfront about all the vehicles I looked at. I am disappointed that I have to purchase a second key, when this car had been on the lot for approx. 2 months. I feel that I paid more than enough for this vehicle to have warranted getting a second key and fob. So far pleased with my Traverse.

Michael Brewer

Great experience buying my vehicle at ORR Chevrolet in Ft. Smith. Joel F. and his team went above and beyond to make sure this was a fantastic buying experience! I will be back to buy another vehicle...for sure! Try ORR for your next vehicle purchase. I couldn’t beat their prices anywhere!

Austin C

I had a wonderful car buying experience at Orr Cadillac. My salesperson, Shawn Young, took excellent care of me as well as the rest of the staff I dealt with. I was able to get the vehicle I had been wanting, Cadillac CTS, and at a fair price. Unlike my last car buying experience 2 years ago in Jonesboro, AR, the staff at Orr treated me with respect and as a valued customer. They will be my first choice to turn to when I make another purchase.

Carsyn Rainwater

Oscar was the best salesman! Helped me pick the perfect car and made the process so easy!

Francis Yogi

SALESMAN WAS VERY KNOWLEGEABLE AND HELPFUL

scott oliver

Absolutely the worst dealership I'd ever dealt with from the used car sales department to the service department. The dealership has shown a complete lack of attention to detail and concern for their customer. I would stay away from this dealership.

Teresa Riggs

Corey was nice, not pushy. Went above to get us the deal we wanted. The place was very clean and welcoming

Roy Radney

May 24, my wife ,son & I went to Orr Cheveolet In Fort Smith , Ar. looking to swap cars. We wanted a SUV with more room. We found just what we wanted then began to bargain with salesman ,Grant Sharp, Super nice young man. I let my son do most of talking. We settled on trade price & purchase price. Now we're proud ow er of 2021 Equinox SUV. If your looking to purchase a new car, go to ORR & ask for Grant Sharp. They are willing to talk & make a trade you will be happy with. Go ask for GRANT SHARP. Super nice & willing to help you.

Jerry Brewer

Great salesman, got the truck I wanted at the price I wanted to pay. Quick and easy! I will buy here again.

William Baugh

You took my money for a diagnostic test on my vehicle, which is fine. You need to get paid for the work that you did, but a test that I did at home resulted in the exact same results that you received, only took me 5 minutes when you took over 2 hours to complete. You also charged me extra for the second hour saying you needed to do a more detailed analysis. Your service department and you both need to stop stealing from your customers and start being honest with them. Because you have done this, not only will I never bring my truck back to you for repairs, I will never buy a vehicle from you.

Christopher Tinsley

This is a great place !

Joni Walters

Had my oil changed and tires rotated in a reasonable amount of time. Joe Gillaspy is so nice and makes sure that you are treated well!!

Billy Childers

A pleasure to work with. Great inventory and easy to deal with. Thank you!

E Payne

Great customer service. Nice and clean

Destiney Young

The are shady people for selling a vehicle to my mother Laura Lowden the after a month of her diving the car take it back leaving her nothing to drive and also not giving her down payment of $2500 back right then on the spot. They should have had all the right information stating that she wasn't approved for the car before letting her sign all the right paperwork and everything stating she bought the car. In my book that is some sorry shady stuff going on with that dealership and I hope nobody else goes thru what my mom has endured

BowlOf Puffs

STEER CLEAR OF THIS PLACE! Not only did the sales department take advantage, but also i went to take my vehicle in cause i knew for a fact something was wrong. I WAS TOLD BY THE SERVICE DEPARTMENT THAT THE PROBLEM FIXED ITSELF. ANYONE IN THEIR RIGHT MIND KNOWS THATS NOT POSSIBLE! I keep getting papers in the mail cause they want to " buy" my car. No, yall just want me back in there so i can have another payment. H*** NO!!!!!

Candy Jacobs

I had been all over Fort Smith and everyone kept telling me no. Betty Mitchell an employee of Orr Chevrolet told me to come try there. So I met with a sales Rep. Nathan Hawkins. Who got me in my 2017 Chevy Trax! I love my new car! Thank you Orr Chevrolet!!! I’ll be back!

Laityn Bunch

Brent was amazing! Him and his team worked hard for me and my husband! We walked away with a great vehicle

Jan Owens

The pickup service was a Godsend during the Covid-19 crisis. Since my car is my life line for curbside pick up it was very important to me.

LuckyVBAR 1981

Definitely won't buy anything from this dealership. I called up to purchase a 3500 with flatbed and they refused to honor the price printed on the window. They actually tried to sell it to me $7000 higher than what was shown on their website in the photo for $36,646 see photo.. Also please be aware that Mary will hang up on you. It took me three times to actually get someone to speak to because she kept hanging up on me. This is the third time in the past 12 months I have tried to do business with them however they are always higher than other Chevy dealers in the area. I worked with Derek so maybe try someone else if they have something you really like.

William Williams

Great service, Very friendly,

Douglas Koenig

Everyone was very courteous and helpful with the servicing of my truck. I would recommend scheduling your service in advance as it was very timely

Archie Caudill

Best car buying experience I’ve ever had!! Oscar Velasquez went above and beyond to get me in a new car with not the greatest credit or large down payment. Very professional and friendly.

Tristan Hull

Susan was WONDERFUL. She was attentive - as I told her about my horrible experience I had just had at Fayetteville Autopark she listened to every bad thing that happened and turned them into a positive while shopping with her. Thank you Susan!

sterling Clayton

We are very pleased with the service we got. Very nice and helpful, we definitely will be going back.

Ricky Frizzell

Best service center I have ever been to. They found a way to help.

Kristi Vickers

Wonderful experience! They were very helpful to get the car and price we wanted!

Eugene Hannaman

Friendly people great service and price

Peyton Smith

Tripp... hunk and a great salesman! He hooked my aunt up with a sweet Tahoe and proved ORR to be a good dealership. :)

Aaron Hopper

Service advisor Harold Dean was very friendly and helpful. All work done on my 2006 corvette was satisfactory. Orr Chevrolet is fortunate to have Terry Harris as a 25 year employee of the chevrolet family, but im sure if you know him, that goes unsaid.

Matthew Whitsett

Oscar was awesome, best and easiest experience i have ever had purchasing a vehicle

Annette Cotton

My car salesman Austin gave me the best experience I've ever had buying a new car! I will most definitely refer him to others.

Monica Poor

Awesome service! I got my car in fast and everyone was very friendly. They made sure to answer all of my questions and got me out of there in no time.

D Wisner

While there, I asked about a front license plate holder for my 2020 Chevy 3500 & was told that since I didn’t buy the truck there it would cost approximately $27 for the holder plus $60 labor to install it. $60 to install a license plate holder?

Jose zamora

Mr. Joe is the Man! He was able to to get my truck in, did all the labor of dealing with the ext warranty company, and got my truck repaired! Very pleased with all the hard work y'all did!

Cynthia Glass

Awesome service! Everyone is so friendly and courteous!

Donna Fausett

We had Mitchell as our salesman and he did a wonderful job making sure my mom had the vehicle she needed and at a good price.

Lorri Lucas

I took my car in for air conditioner repair and asked if they could look at the plastic around the driver’s seat that was broken. I was told the service department would “sprinkle some magic fairy dust and make that go away”. When I got it back it had a piece of tape on it. Not much magic there. I am going to have to take it back in because there’s still a noise in the air conditioner when I turn it on.

Elder Mc

Mr. Oscar my salesperson was a very very kind salesperson he went well over and Beyond good service to please my wife and I and I'm thankful ! thank you Mr. Oscar V .

M Babb

Good prompt service. Offered me a ride back to work and even to pick me up when the vehicle was ready......thank you!

Don Keesee

Purchased two vehicles from Orr in last 2 years. Alway professional service with personal attention to detail. The sales process is simple and after the sale service is high quality. Both purchases were for my wife and her vehicle. She enjoyed her first Cadillac, however when she saw the new XT4’s it was over. She now loves her new ride and it truly is beautiful. Thanks for pampering my wife!

Cathy Shackelferd

Friendly service, efficient, informative and quality work.

RHoL 495

Did an Excellent repair job and service. " Thank You "

Darrell Richards

Truck was due service and showed up without an appointment. Not only did they work me in but they completed my service in a timely manner

Jaiden Caesar

Austin Garnes and his team were very diligent and helpful and did everything and more to get us in a car, we loved and financially could feel comfortable with! They answered all questions and concerns and we worked with Austin side by side for a little over a month to make sure we got exactly what we wanted! He never gave up and always gave us his best! I would recommend him & his team to everyone!

Jennifer Jo Carre'

I have worked on several deals with Ike. He, without a doubt goes above and beyond to ensure that we were taken care of. It seems that most companies have those "few" that make the difference...Smith seems to have a team concept that most companies fail to understand and master. Due to the different situations with my dealings, I had the pleasure to work with management (Mike), to sales (Ike),to finance, to customer service (ladies answering phones, and Colette), to service department... all of which deserve high recognition on a job well done!!! Thank you all for making me feel like I was more than your next customer...

John Tart

Friendly staff good people to deal with

Haley Holt

My husband and I bought our new Equinox from Orr Chevrolet and we really enjoyed working with them. Eduardo was great. He was not pushy and showed us whatever we wanted to look at and answered all of our questions. All the staff was friendly and helpful!

Gina Marie

Shawn and Chris were SO helpful to work with! I couldn’t be happier with their customer service and my new Escalade! If I could give them 10 stars I would!

Rockey Pratt

good people

Joyce Lovell

Salesman Kyle was excellent very polite and helpful,. Did not like the way you don't know who you are financing through or how much interest you are paying until the paper work was all done and we were signing papers, and we still weren't told, wasn't given the opportunity to get our on financing . Haven't bought a vehicle from a big dealer for many yrs. But I don't remember the paper work being done behind your back and not being asked if the financing was ok or if we wanted to get our on loan. I know I should have ask more questions, and if I had it to do over I diffintly would. But I do love my car!

Camy Livermore

Initially I was ok with our exchange. Our salesman Ralph was VERY kind and helpful, however, I was quite dissatisfied with how everything turned out. We chose to go to Orr because the website says "receive up to $2000 above KBB trade in value." (Pic provided) we had been quoted earlier from other places at NADA value but I specifically asked if they go off of Kelley Blue Book and they said yes. When they returned with my quote it was very obviously NOT KBB it was definately NADA. When. I asked about it i was told that was going off of "their" KBB. After we left i though about things in depth... wait... there is only ONE KBB for everyone! Our truck is in VERY good condition, 2013 chevy silverado 2500 hd xl with 94000 miles and even at fair it is worth more than "their" KBB says it is. They said it was worth 22000.00 to 25000.00. As you can see in the pictures, as well as how nice my truck is, they are LYING to PEOPLE! I will be writing a letter to someone, not sure who yet, but someone. IF YOU ARE NOT GOING TO DO WHAT THE WEBSITE SAYS YOU WILL DO THEN TAKE IT DOWN! Added pics of our truck... it is very nice.

Deidre Bickell

So professional yet kind and genuine. I felt like I left with a new car AND new friends. Only good peeps here. Ask for Nate Hawkins ????

M M

We stopped here while traveling through to get the 'check engine' light investigated. Joe, from the service department, was very throrough and friendly. We were in and out of there very quickly and made it to our destination in time, thanks to them!

Sheree Turner

Fast service

Terry Tackett

I was treated very well, the staff was friendly. Like I said I don't think I ever owned a Chevrolet. But I'm impressed.

Jennifer Blanchard

Wes Nash is amazing, highly recommend stopping by and seeing him. Everyone at ORR is very friendly, you can’t go wrong with your next purchase from them!!!

L S

My sales person made buying my car easy and quick. He was very attentive and I enjoyed working with him. I highly recommend Orr Chevrolet

Nancy Ahlert

Harold Dean was courteous, respectful, and prompt to schedule my service.

l Snow

This is our 4th vehicle from ORR. Their nice, and easy to work. Service department is thorough but make sure you call early for your service appointment. I wouldn't trust any other dealer.

ssgret53

AAAA friendly and got right on it had it fixed in no time.

J. Edward Johnson

The relationship has soured. I don't trust the Orr Fort Smith service department after my car came back to me (from the Cadillac side) with a broken sunroof shade (a $2400 fix!) that was working when I brought it in. The folks at the service departments are nice, but won't take responsibility for the service department's own mistakes. I will no longer be having my Cadillac or my Chevrolet serviced at Orr.

khamla phengchanh

Nice and sincere

Dennis McNeill

Excellent service and friendly staff. Can not say enough about the friendly and professional help I received from the sales and finance staff today. Thank you Eduardo and Richard for putting me in the truck I wanted. Will definitely repeat business with this great group of people.

K Terry

Nate was knowledgeable, kind, and very helpful! Will be sending more people his way.. Go see Nate for your next new ride.

William Newbauer

Zach, my salesman, and Ryan, my sales manager, both did an amazing job helping me find my beautiful new 2021 Camaro. Zach kept me informed throughout the whole process and Ryan did a fantastic job finding the exact car I wanted. At no time did I feel like I was pressured during the process, and I also felt like I was treated honestly and fairly. I am beyond pleased with my new car and have nothing but praise for Orr Chevrolet of Fort Smith!!!

Laura Thomas

This was the best experience I have had buying a car. The sale person went out of his way. With covid 19 I was able to do 99%of the deal over the phone. This was the best! I will definitely coming back.

Brian Hunter

I have bought a lot of vehicles over the years and have been to many different dealerships. At ORR Cadillac they really appreciated my business and treated better than I ever have been at a dealership. I will continue to stay with the ORR automotive group because of their professional sales and service teams. Thank you, Brian Hunter

Eric Yeager

Edwardo is the best sells rep I know. Can not do a better job of than him.

LeAnn Simms

Ralph was excellent to work with. Fast and efficient. Best car buying experience so far.

Alexandra Rangel

It was awesome

Amber N

Oscar helped us with finding our SUV. He was wonderful to deal with, he was very open and honest with us. We loved shopping with ORR.

Steven Geels

I like the Chevy High Country

Yolanda Lambert

Dennis was very helpful, friendly, courteous, & polite! Also over the phone when i made my appointment. In person i was really impressed! I had a few questions about my vehicle, and he gave me the answers i needed. I will recommend him, to all my family & friends.

Shane Oswald

Took very good care of my family and I. If you need a vehicle i say go here!

Carl Hawk

Was really good experience

Katie Hodgson

I had the WORST experience here. I went in there by my self and they was trying to take full advantage of me being a woman. They tried doubling my interest rate than what I was already approved for! I also told them what my maximum monthly payment would be and they tried going up $125/month from there. I tried even looking at different cars but they were set on me buying this certain suv. I tried getting my keys back for 30 minutes and they refused!!!

gabe munoz

Sales person (Cody) was a tough negotiator but reasonable. His service throughout the sale was most accommodating. The finance manager was up front, pleasant and efficient. Overall the car buying experience was pleasurable ... hard to believe. I got treated like a valuable customer. Don’t see that very often these days. I highly recommend this dealership.

thomas riggs

Enjoyed my car buying experience very much my salesman Tripp Was very helpful really like my new car thanks again Tom riggs

regan mann

Nate Hawkins is the best! He helped us in every way he could get a new car and answered every question we had! He even was very patient with my kid and distracted with him while we talked about the car! Highly recommend buying a car here and talking with Nate!

Ellis Martin

Amazing service. My salesperson, Tripp was incredibly knowledgeable and super professional. There was no high pressure sales and they delivered my new vehicle to me in pristine condition. I will definitely always use ORR Chevrolet/Cadillac for my vehicle purchases in the future

PEERY CASH

Wonderful dealership that went way above what was necessary. Quickly in and out doing paperwork....didnt take all day playing dealer games...they knew what we wanted and took care of us quickly and professionally

Matt Bauer

I just recently bought a 2020 chevy 3500 and traded 2 vehicles in. My salesmen was Skyler Hittner who did everything and more than I asked and I have to say the process was extremely enjoyable and I felt very happy with the Purchase and trades. They have been outstanding to work with after the sale as well which is just as important to me knowing I can trust and rely on my dealership to take care of me. I am having some accessories installed on truck which were discussed at purchase and they were able to give me a vehicle to drive while this was being done. THIS ALONE WILL ASSURE MY COMMITMENT TO THEM AND I WILL BE A RETURNING CUSTOMER......

dan cathey

Very good, Ralph was extremely professional and helpful in guiding us through the car buying experience!

Barbara McClain

Mitchell was my salesman. He was very helpful. He made me and my daughter feel comfortable while working out all the details of my purchase. I recommend him when you need purchase a replacement vehicle.

Brittany Cook

Oscar at Orr Chevrolet was the most helpful, knowledgeable, easy car salesman I have ever worked with by far! I called them up told them what vehicle I was interested in he gave me all the details over the phone. We scheduled an appointment for that evening, he followed up with me before our scheduled appointment had the car already washed and ready for me to look at upon my arrival. When I arrived he was there waiting to greet me with a smile showed me the car went over every single detail of the car and made sure I fully understood each function. Oscar is a Marine war veteran, I thank him for his service to our country as well as the excellent service he offered during my car buying experience.

Shamika Edwards

I brought a vehicle from Orr Chevrolet paid in full, in the amount of 6,700 in March of 2021. Thus far, I have been out of 2,300 dollars in car repairs such as: Front Streaks, Ball Joints, Timing Guide Kit, oil change,, and I Just found out today on July 23rd, that my engine is burning up the oil in my mechanic guy had to put more oil in my vehicle. I had a oil change the end of April because the oil was black. My mechanic guy "stated" there is no way they didn't know the issues with the engine. Now, I have to price the cost of a engine, for now all I can do is check the oil every other day to make sure I don't run out. I will never buy a vehicle cash from Orr Chevrolet again. I will have my mechanic help me with my next vehicle. My husband was going to finance a vehicle with Wesley the salesman, but he changed his mind due to the circumstances surrounding my previous purchased. Overall, Wesley was a nice saleaman.

Johnathan Tolison

Salesperson was accommodating to my needs and schedule. Very easy to talk to and was agreeable with my decisions. Financing was quick and painless as well. This was my 4th auto purchase from Orr and I will likely never go elsewhere.

Eva Cheek

We had a very pleasant experience buying our car from Orr Chevrolet. Our salesman was Brent Johnson. He was very helpful in our search for a car. We recommend Brent Johnson to everyone looking for a vehicle new or used.

Cory Green

I dealt with Steve Israel, and I can't say enough how awesome that dude is. He got me the car I wanted at a great price, and he patiently worked with me until I got what I wanted and needed. I highly recommend him, and I will gladly send anyone his way that is looking for a car.

Tiffany Kay

Ask for Corey Prody, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff. I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Corey was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Timothy Washington

Great customer service! No pressure sales tactics used just facts and options.

April Fortenberry

Absolutely love my experience! Easy process and Morgan made the process easy with searching her inventory that fitted my needs! Highly recommended

halee baker

Corey was very nice and helpful! We were just going to drive through and look but he seen us and MADE us stop lol. Thanks Corey!!!

Hillarie Janway

They were very friendly. Amazing at helping me get into a new car that I was happy with.

Deeann Abrams

Our salesperson did a great job finding us just what we wanted. He just kept searching until he got us exactly what we desired. Having a delay getting it delivered to Orr has been the only thing keeping it from being perfect!!

Fred Ayers

I have dealt with most of the dealers in this area and several in NWA but Orr Chevrolet topped them all! They treated me better than any dealer in this area has! Most definitely will trade there again.

David Millard

I just went with my son to sign papers on a vehicle that he had already made a deal for. I needed to get back to work as soon as possible but after getting there early we were there till almost noon because only one person was available to help us because He was so busy. We were just left in an empty office to wait.

Isaiah Martinez

Nate was a huge help and was really friendly, will recommend to friends

Billy Gibson

Mike Higgins has been a great friend of mine for years. I always talk to him before making a purchase from Orr. My family and I have purchased several cars from what was Smith Chevrolet and now Orr Chevrolet and we have been treated very well. My last purchase also involved Rita Bass, a very nice and knowledgeable young lady. She helped me through the process and it was a great experience.

Dakota Kayne

Very friendly service made me feel very welcome. Morgan from the sales department was awesome she understood what I was searching for and made everything as easy as possible! Recommend anyone to Orr any day of the week! Great business makes car buying easy and fun and very affordable price! Family friendly environment! I want to say thank y’all so much.

Wendy Griffith

Big thank you to Ralph for being an awesome salesman!! Also big thanks to Chris!!!

Raymond Taylor

I bought a 2015 Nissan Amanda as is but I purchase extended warranty for it. It was a well taken care of vehicle but the lift gate stop working after only having it for 2 weeks. Orr agreed to take care of it today at no cost to me that's why they won a lifetime customer and God knows I buy vehicles. Great job and service!

Preston berry

Great deal, easy to deal with and makes the buying experience enjoyable. Would recommend to everyone!

nick love

Very good business and very nice people who work there.

John Safonov

Great experience at Orr Chevrolet staff very friendly and knowledgeable. Typically the car buying experience is long, tiresome with pushy salesmen. The sales team was amazing and felt like I was family. I would recommend Orr Chevrolet to anybody intrested in buying a vehicle thank you Corey and Oscar for a great experience.

Amanda Goines

If your in the market for a good used or new vehicle. Orr is the place. Wes is really nice and really tries to get you into something.

Caitlin Meeh

Had a great experience at Orr. Our salesman, Mart Hurst, was very patient, professional, and worked diligently with us to have the best car buying experiencing! I would highly recommend Orr, they do what they can to take care of their customers. I would recommend them to any of my friends and family.

ernie harris

Horrible and full of lies and don't honor what they say. Salespeople are rude and unprofessional. Lied to get us to drive 30 miles to be done rudely. Avoid this place and you well be happy.

J.B. Jones

It was a good buying experience.I would recommend them to a friend.

Kim Stepka

Extremely pleasant, informative sales people. Not at all pushy. I highly recommend them! I have had dealings with the service department and they are just like the sales people - an absolute pleasure!

Sue Cogswell

I cannot begin to put into words how gracious Oscar at Orr was. He allowed me the time to think through this process, not throwing the impossible at us. I found the perfect vehicle and they met me fair and square with a deal I could handle. Not putting me through the mill with bargaining. Thank you Oscar and Orr for the perfect decision!

Sara Loneman

They helped me take care of something I didn't think could be fixed! Thank you Orr Chevrolet!

Your Mama

Mitchell was fantastic!!! He was knowledgeable, personable, and went out of his way to help me get into my new car. I'd buy more vehicles from him for sure! He even checked on me a week or so after buying the car to make sure I was satisfied and doing well. Ask for Mitchell when you go to Orr! The only reason I'm not giving a five star review here is due to one of Mitchell's partners who had to help me briefly while Mitchell was busy-- the guy was kinda slimey and fed me a line of bull, I was not impressed and if it weren't for Mitchell I might have walked away.

adam omega

I am so impressed with the service and friendliness I went into test drive only and they asked if I might buy today and I told them I was only looking and they went out of their way to make me happy so we worked on my needs not there prices and I drove out with a jeep that I was looking at and saved me lots of time from looking and went above and beyond call of duty to take care of my needs and that was even with pre-owned. I highly recommend I will definitely return.Btw my name is Steven and I bought a 2015 jeep wrangler unlimited4 dr it's awesone

Wendy Peer

This is the best place to buy a car. They listen to you and bend over backwards to find the vehicle you want. They also are great at financing and their service of the vehicle is first rate. Ask for Eduardo De La Feunta

Dustin A

Being in my 50s and having purchased many new Chevrolets from different dealerships over the years, I must say the experience at Orr topped them all. I want to especially recognize Oscar and Kyle for their parts in this experience. These two gentleman were helpful, knowledgeable, gracious and above all very professional. These two gentlemen not only sold me a new truck but sold me 110% on becoming an Orr dealership loyal customer for future new car purchases.

Joy Ross

I always feel my caddilac has been really checked out on my 5000 mile checkup. Jack PERRY is so efficient and valuable to Orr, wouldn't buy a car from anyone else. An honorable, trust worthy man.

Ryleigh Anschutz

Good place would 100% recommend if you’re looking for something trust worthy!

todd hightower

Outstanding customer service. Tripp did an amazing job, transaction was fast, pricing was great and all around 5 star experience

Kenneth Green

Good place

Norma Stephens

I bought a vehicle today and was very pleased in the way staff treated me. No pressure and did his best to make sure I got what I wanted. Thanks Dylan

chris doyel

This is the first ever negative review I have posted but I am really disappointed in the overall customer service experience. We purchased a used vehicle for $44K and it only had one key fob. The initial experience was good, friendly and attentive, paperwork and financing were handled well. When asked about the key we were told that a lot of used cars come in with only one key fob and if they replaced them all they couldn't pay their staff. I get it when it comes to a used car that you are going to sell for $10k-$15k or send to auction. On a $44k vehicle I dont think it is too much to ask for a second key fob. The fact that I was fed that BS line and they are willing to lose a customer over it is severely disappointing. It is a nice vehicle and like I said, the initial service was good but don't be fooled as they are 100% there for themselves and not you as the customer. Be on your toes when it comes to the little things.

Gloria Hansen

I can’t say enough good things about this experience. The team found what we were looking for and went above and beyond to make sure we were satisfied. From the very start to the time we drove away we felt like family not a transaction

Doug Dunn

Our salesman was great. On the other hand, the vehicle we purchased had an issue with the EVAP system that created a service light to illuminate two days later. Have tried communicating this issue with management for a fix without any cooperation.

Noel Torres

Fast service! Got deal done with a trade in and walk out with this beauty in just a few hrs!

Johnny Emerson

Nate Hawkins was my salesman, he is courteous not pushy and focused on making making our family feel comfortable and not just trying to make a sale.

Kirsten Orange

Oscar was extremely helpful and kind. He also had a great personality. He worked with me on my budget and I left happier than I’ve ever left a car dealer. This also wasn’t an all day event. He was very efficient.

Dylan Higgins

Orr is the BEST place around to purchase a pre-owned vehicle. They have the best inventory with the best prices. Wouldn’t buy anywhere else.

Andi Clayton

Tripp did an amazing job of answering all our questions and concerns! And got us in our new car at a great price! I would recommend him and the Guys at Orr Chevrolet for all your new vehicle needs. Thank you Tripp!

James O

Oscar Velasquez was my salesperson. I've never felt great about a car salesperson. I know they're mostly there to make a sale. They are at a job, after all, given that in mind. I only ever felt peace throughout the whole process of learning about my payments. And getting discouraged by my lack of funds, however, he worked around that and found me the vehicle I wanted, and of course, it was a different one, but it was still what I wanted; he made this happen. So after a bit of going through the motions, we finally came up with an agreement on price. Not only do I watch my credit report very closely, he only needed to pull my information once, and that was all he needed to land me into the vehicle I desired, unlike in the past with others in the same field. They would run it 3 to 4 times, saying there looking for you the best deal. At the same time, making your credit lose massive points from all the pulls. I personally recommend this salesperson if you have ever been to a dealership and felt lost and confused by it all. Furthermore, I would suggest you buy from him not simply on this fact. However, check this man out for yourself and learn what a true salesperson should be.

Cathy Covey

Austin Cook was great! He made this purchase seamless from beginning to the end. Everyone else was very helpful and accommodating.

Brian Rubottom

Last month I made a deal with them on buying my used car. We agreed on a fair price of 11,200.00. The car was just paid off a days before so the title was being mailed. So we had to wait a few days until the title could be delivered to ORR Chevrolet. We agreed on the price and shook and hands on the agreement. I am used to people being true to their word and I thought I could fully trust them. So I just gave him my keys to my car and he gave me his business card to call back on. Well when we received the check it was only for 11K. I texted him to ask why was it short 200 dollars and I received no reply. If someone is willing to break their word for 200 dollars I guess that is his values in life so be it. At first I was going to just let it go but I started to wonder how often he goes back on his word and more importantly I did not want it to happen again to someone else. Just learn from my mistake and get it in writing and be careful.

BETTY MITCHELL

Orr Chevrolet took good care of me. The repair was done quickly. Very pleased with the service.

Kimberly Burnett

Very nice, clean atmosphere. Fast service

Carlos Francisco

Joel did a tremendous job of helping me find the right vehicle at the right price, very flexible and accommodating. Always made me feel like I was buying what I wanted and not being sold. I highly recommend this dealership!

Vickie Mckeen

Very friendly people and good to work with

Christopher Milam

Great buying experience

Elizabeth Davis

The guys is the service department and the cashier are always helpful very friendly.

Adam McEntire

The folks at ORR we’re very polite and not too pushy, they worked hard to get us into a new car. And they employed a quite a few veterans, which is important to me! It was a great experience.

Jeremy Baker

Skyler was a pleasure to do business with. He was very professional and polite. We will definitely be back to buy more vehicles from Skyler and Orr Chevrolet.

Matthew Hays

Brent Johnson was my salesman with Chris Hansen as the Sales Manager. Both were amazing! For service, I've ALWAYS recommended ORR as their mechanics are skilled professionals - all my service has always been prefect from ORR. Now I've had the pleasure of buying a vehicle from ORR. I will NEVER go anywhere in the state of Arkansas other than ORR! You guys and gals are amazing! Honesty and clarity from the start, no gimmicks, no bull...., just excellent service!

Michael Murphy

Oscar was very knowledgeable and helpful. The whole buying experience was great.

Robert Miles

Austin Cook was very helpful in getting us what we wanted. Highly recommend ORR Chevrolet!!

Arnold Malin

Poor customer service. No Sense of urgency.Calls not answered or only answered after repeated times. Pleasant sales person but not very helpful. Car was delivered in good condition, when promised, by professional driver. Only one key and no help getting another except at an outrageous price of $300. Title person Kelly very helpful but title was not filled out correctly and had to be sent back to her and then sent back to me with a bungled address

Michael Meier

Before visiting the Orr dealership in Fort Smith I spent several hours at the dealership's website. After reviewing their extensive inventory and upfront pricing I made an appointment to look at two 1500s. Brent met us in the parking lot, keys in hand, as we pulled in and test drive both trucks. He was extremely knowledged on the trucks' features and after some negotiating I drove away in a new truck. The entire staff at Orr Chevrolet is extremely friendly will definitely make my next car purchase with them in mind.

Roy Slagle

Great dealership. Friendly, professional staff. Made the process of buying a vehicle and trading one in very easy.

Bek M

The people I talked to at Orr Chevrolet made buying my first car on my own so easy and they were all so friendly and understanding. I would definitely drive 2 and a half hours again to go find another car from them!

Michael Bivins

Very poor service if I could give a zero I would

Linda Hewitt

Very. Good service including being there about 30 minutes for an oil change..

Venus Weaver

Wesley Nash listened to my needs and did not try to put in a car that I did not need. He reminded me of our goal often which I appreciate! My husband was out of town so I needed opinions. Not only did he put me in the best vehicle for my family, he also took care of my dad who was just there for support. He also put him in the best car! We are extremely happy with our service and the commitment from not only the company but a great salesperson, Wesley Nash. He will always be our go to person.

Jimmy Shomaker

Joel helped us get the deal done. The finance guy pulled off a miracle. Daughter got her first new car. Great place.

Paula McCord

Smith Chevrolet-Cadillac was awesome! From the beginning to the end, I felt comfortable with the salesman, Morgan. He did a great job of explaining the smallest details to me and answering all questions during all phases of the sale. Great experience for me as this was my first purchase of a new vehicle. This dealership is first class without any doubt and I would strongly recommend them to anybody.

james cook

I got the deal I was looking for on the truck I wanted. Very friendly staff and a quick buying experience!

Rodney Teague

The over all experience I received at ORR Chevrolet was good I wished I negotiated a little better I needed 2 back tires were worn on a 2016 chevy Silverado other than that I like my truck

Dink King

Very professional staff, good selection, and the third time Skylar Hittner has helped us out!!!! Great place to buy new and used.

Datcoldboi

This dealership uses high pressure sales tactics in order to get you into making a purchase. Was givin the same total price on a 2016 ford fusion that i was givin on a 2020 corolla that I looked at at JPauley toyota. I am satisfied with the vehicle I ended up purchasing but not at the price point. 14k car 28k price tag.. you can get a better deal else where if your credit sucks.

Michael McDowell

I had a very helpful experience at Orr. The salesman worked with me and was able to get me into the vehicle at an affordable rate.

Randy Fye

My salesman was Nathan Hawkins. He was over the top helpful. Answered all my questions and went out of his way to help me. This guy loves his job and it shows. If you want a great experience buying a vehicle I would recommend stopping by Orr Chevrolet of fort Smith and ask for him. I know I will. Thank you Nathan. My truck is awesome. A satisfied customer. Randy

Raymond Liotta

The dealership is always helpful and courteous when I need them. I am on a walker and cannot drive currently so they always send someone out to my house to pick up the car, service it, and return it to me. They will never know how helpful and appreciated this is.

Dale Stewart

Great staff and the service advisor was awesome.

Jimmy Hailes

The sales guys were good! Didn't like the fact that the extended service was already on the contract and they didn't really ask us up front if we wanted it or not.

Robbie Walden

Ike was a great salesman. We got what we needed and wanted.