Reviews of J. Pauley Toyota (Loan Agency)

Derek Woodral

Excellent buying experience! Wife loves her birthday car!

maurice pearl

They worked great with me and my wife. Spent along time trying workout the best possible deal for us that saved us the most money at the end of the day. The only way it could of been better is if they gave me the car free! I couldn't recommend them more.

Vicki Harp

Always friendly people, and excellent service. I wouldn't take my vehicle anywhere else.

hawx786

People are nice and very helpful.

michael elder

They are always friendly and nice Explain everything perfectly

Kendra Cowan

They are always courteous and quick. I’ve been pleased every time.

Eric Johnson

This post will be updated as soon as the deal closes, but I wanted to give my thoughts about the dealership thus far. Very warm reception, told them what was going on, and so far have been very accommodating with my thoughts and requests. …

Shayna “Shay” Kirby

They'll take care of you&&do you right

Eli Trent

Great experience with J. Pauley. I was able to coordinate my purchase smoothly over the phone with Kelly and traveled almost 200 miles to come pick it up with no issues. Everyone was friendly, was given a good overview of the car, and transparency in the cost and financing. Would recommend this dealership to anyone!

Danielle Hoopes

J Pauley has interesting selling tactics. I was interested in a vehicle and took the necessary steps to purchase that vehicle. After they ran my application, I was not contacted. I had to contact them, and ask about where we were with the potential purchase. I was given a strange runaround and when I said that I had pre-approved elsewhere and we could use that pre-approval to finance the vehicle, I was told that they do not deal with this lender (a major bank) and that, said bank, has pre-approved dealers. Instead of giving me the options that they should have come up with after running my credit, they did not respond further. We ultimately bought a much more expensive version of the vehicle from another dealer, which we traveled to. So I know this had nothing to do with me. Thanks for giving me the opportunity to get a much nicer, more expensive, better, vehicle.

casidy Bates

I love J Pauley. This is our second car to buy there. They are so nice and friendly and genuinely want to help you choose the best car for you and your budget.

R Scann

They are friendly and easy to work with and convenient.

Sheri Huddleston

The quality of work and professionalism of the staff is truly exceptional. I wouldn’t take my car anywhere else. I trust J. Pauley Toyota completely to keep my Camry in the best condition possible.

Rebecca Turner

Austin is always so kind and helpful! They are so quick to make sure I get whatever I need!

Big Mike

They have great vehicles for Great Deals and the salesman was very knowledgeable and extremely kind. I highly recommend this place.

Jennifer O'Hara

Best experience ever!! I worked with Adam N, Harold B and Curtis. It was relaxed, I wasn't pressured. It was the easiest car purchase. I love my new Rav 4! :) update: STILL LOVE MY RAV 4!! Toyotas are so dependable and just awesome!

AllenWalkerAnime7

Great place to get a car

HT Walker

Helpful staff, great dealership

Kristi Pollard

Scheduled first 5000 mile service. Excellent customer service experience.

Chris Battles

Good service! Just wish some of the employees would take wearing the mask serious!

A Google User

Best Deal! Repeatedly from them, this is our 4th vehicle.

Amy Thomas

Had wonderful service today if you are looking for a great person to help you find a car in your budget and also listens to your wants ask for James Summers.

Bly McMunn

They are local and willing to negotiate with us.

Sherry Pottorff

I always get great service at JPauley. Service area has wonderful, friendly people and it’s a pleasure to go there

Brittney Owens

The service department has been so great each time we have had an issue with our cars. We have not purchased our Toyota’s through JP but have greatly appreciated their expertise and honesty. I am a chronic seeker of second opinions when it comes to big cost items. JP has always shown great honesty and I appreciate them so much for that.

Tracy Mccammon

The service department at this dealership is the best !! My car broke down and being from out of state I needed it fixed TODAY. This service department got me up and going in a day!! I have never experienced service this fast back home. The guys here are knowledgeable and professional!! Do not hesitate to give this A+ dealership a chance, they will go above and beyond for their customers!!! Thank you J. Pauley for your outstanding service!!!

Meagan Bunch

I went to J Pauley the staff was amazing, they didn’t try to rush thru anything. I appreciate the whole team thank you so much.

Mike Stokes

Had to get three recalls done with the airbag being the single most important one of the three. Got there at a few minutes after 7:30am and was told it would take 3.5 hours. They had me out right at 2 hours for all three recalls. Plus they have a large and comfortable waiting area for you.

Arica Wilkins

The most helpful dealership I’ve ever dealt with. Rita and the finance associate were awesome !! I absolutely love my new RAV4 and will only do business with J. Pauley Toyota from here on out.

Carol McCartt

Salesman was great. Made the experience painless. Thank you James Summers

Lee Blake

Awesome experience!! Kelly/Harold/Adam N were excellent to work with

Tammie Holycross

Very quick and efficient, all the staff was curtis

Janabel Votaw

Didn’t put my lug lock back where they got it and left my car dirty, as in grease on the drivers door.

Misty and Tisha Petty-Wilson

Go see Adam!!!

Bill Sprayberry

Very friendly service department.

Chase Nobles

Best dealership out there!! Excellent service, best deals, and great people! They will work hard to find you what you want at a great price!

Abu Sufyan

Bad experience,rude

Amy Somberstone

The service department employees are always friendly and my car was ready to go in under an hour.

David Rinehart (Trademark Janitorial)

I took my car in to have the check engine light read. I was expecting a ten minute stop. "Here's what your check engine light is saying, sir." is what I expected. I go walk the lot for ten minutes and come back, my car has gone into the …

Misty Garrett (lintlicker24)

Nice people and great Service

Amy Mansell

Great customer service, timely, friendly and knowledgeable!

Kristie Ortiz

I had $6000 worth of service repairs done on my vehicle. I had to return the next day because there were warning lights and message to take it to the dealership....needless to say I was not very happy! Was told it would be an additional $900 to fix the tire pressure sensors....again, not pleased!

Paul Kate

We had a great experience here. Harold HB Boscheck helped us and was very informative and did not pressure or try to over sell us on a car. I'll defiantly go back if and when I need another car.

Tad Kiribride

Always do great job

Jane Martin

Very efficient, in and out in 45 min. for scheduled service

Shanon Crouch (Sunshine Shanon)

Fast and friendly. Love going there. Been coming to this facility for 10 years.

Kate Ikenberry

J. Pauley was absolutely fantastic. If you go to look for a vehicle, please see James Summers! He was so kind, available, and most importantly, NOT PUSHY! He never made me feel like I needed more than I wanted. I would recommend to anyone.

Joan Fultz

Best place to buy a car! James is our Salesman. He will do you right. No pressure, He explained everything about our new car. Awesome, He should be commented for a job well done? We will be back. Thank You!

Rev. Joseph Chan

Very prompt and friendly. Waiting area is convenient. Heather explained the findings and asked my approval first before replacing an air filter. Very good experience. Thank you.

Timmy Ball

Always expensive to get truck worked on, paid alignment pulls right harder after being there most day

Bob Catalano

Great personal attention from HB. He is a great salesman very knowledgeable and helped us buy the car we needed at a price that fit our budget for our friend in need of a car.

Ron Orick

Staff was friendly and professional. Had scheduled an appointment online. They were prompt and on time.

Justin Biddle

My experience with J. Pauley's Service department has been nothing but exceptional. Every person I interact with has always been courteous and knowledgeable. They know me by name and they make and explain recommendations and then they accept and respect my decision whether it's in favor of their recommendation or not. I trust them with the maintenance and repair of my two family Toyotas.

bruce bennett

Great dealership!

Keith Graham

If you own a Toyota great service

Tyler Young

Always had good luck with the sales and service, but less so with the oil change service. I caught some things getting checked off the list but not getting done. Tires not getting rotated was the big one. By that point though going there was well out of my way, so I stopped. I still go there for repairs and such though.

what am i

Great place

Heather Riggs

my experience was amazing , helpful eager to please friendly thank you guys for another great truck. toyota tundra

Janice Evans

Thanks Kelly, for helping us find a truck!!????

Stephen Dean

I was very happy with the service for the 10,000 mile checkup. I didn’t need an appointment. I called to make one and was told I could just bring it in. They had it done quickly and gave me the full run down on what was done. I am totally Pleased.

Sophie Meade

Me and my husband just bought TWO Toyota’s and we love them!! H.B. is the salesman to get! Everyone there was kind and helpful! Super impressed!

Jessalynn McCarty

Had a Recall on the headlight wiring harnesses. Took it in and was told that one of the connectors was melted and Since the recall is only for the wiring harness I would have to pay to replace the connector and would also have to pay $20 labor to put on ONE new connector.. I questioned them if they had to take the old connectors off to install the new wiring harnesses as part of the recall. And was told they had to take the old bulb connectors off and would attach the new wiring harness to them but since one of mine was melted they couldn't attach the new harness until it was replaced. Was told the recall didn't cover connectors and would have to pay for the part and labor to install it. Why should I have to pay labor to install something they have to remove anyway to fix a recall....

Kelly Enke

Service dept was awful! No customer service at all. On my new car I asked them to change my oil and rotate my tires for the first time. Got my car and drove off. Went back to change oil again and waited. Guy told me it was ready and he proceeded to tell me last time they didn’t change the oil even tho I told them to change it. So my car went 15,000 miles without a oil change. I asked them about it and they didn’t want to help me or say they were sorry or anything. Just shrug there shoulders. I will never ever buy a car from them again or use there service dept. I highly recommend NOT use them

Melissa Smith

My salesmen was Carl. He went above and beyond with his customer service. I would definitely recommend him to anyone

Colt Rogers

Ron and his team are utmost professionals and very honest. I would highly recommend doing business here.

Misty Z

Great place to go to be ignored by the salesman

MARCO POLO DOMINGUEZ (3 Amigos Farms)

Service advisor was great. He was very informative and helpful. Highly recommend him.

Katelyn Smith

James was really friendly and made sure to answer all our questions. He made sure to explain everything to us and made up an overall great car buying experience.

Trey Ralston 3rd

J Pauley Toyota has the most knowledgeable sales people. They have a great inventory of new and used cars.

Roy LeBlanc

Professional salesperson. Price/trade-in negotiations cumbersome and draining, leading to feelings of distrust for the customer. Vehicle desired delivered in short time considering current availability.

Darron Cossey

Friendly people

Roger Guernsey

Ok

Paula Midgley

Love this place for sales and service, the only place I ever buy from.

Mia Phan

Just bought a car from here. Amazing customer service! Really nice people. That guy that helped me was Adam. He was really patient with us and explain everything in detail. Would recommend this place!

Laurie Creech

J.Pauley Toyota Always has Excellent service!!

Skyler Knierim

In and out in 30 minutes! Perfect!

bryan caviness

Super friendly people, very accommodating, the sales people aren't pushy. I recommend Jackie Greene, she did an amazing job and is VERY knowledgeable over the whole toyota lineup. 10 out of 10 will buy from them again.

Brian Maness

Great service. Quick. Had it in and out of service for the recall fix just as promised. Highly recommend.

Valeria Smith

Had my truck towed to j Pauley Toyota where I bought it. It would not start. They told me a battery cable was loose but I had the battery professionally installed. Was not the problem. Brought it home yesterday, today it won’t start. It’s …

Compo & Cleggie

This is how purchasing a vehicle should be, whether online or in person, the Pauley “family“ is a pleasure.

Brett Roberts

Called to get keys made for my new truck. I had my own blanks and just needed the keys cut and programmed. Employee told me that my finance papers and bill of sale weren’t enough to prove ownership of my vehicle so they could make my keys. When I asked why those docs wouldn’t work employee lied to me and said it was “state law” that you have to have a title and registration to get a key made. They also quoted me $116 per key just to program the key. Called a locksmith, had two keys made in about 10 minutes for $40 total after taxes. I will not be using this dealership for service on my new truck.

Charles Mackey

My Tundra is performing well after be worked on at J. Pauley Toyota. The Service Manager was very helpful and Chad, the service writer, was very informative and helpful in deciding what needed to be done. I would recommend J. Pauley Toyota for servicing your vehicle.

Angie Bowen

I like j pauley, because they are very courteous, and it's very convenient for me to get a oil change,or whatever i need.!

Bruce Sinyard

Second vehicle purchased from them. Great sales people, never pushy and all questions answered.

Rock Simmons

Good dealer. Ask for Tim. Good salesman.

Andrea O

Today was one of the best days ever!! We highly, highly recommend JPAULEY TOYOTA and are proud to be part of the Toyota family! Thank you JPauley, for the best buying experience we’ve ever had...from the beginning when we were looking online... to being handed the keys to our 2021 Corolla. A huge “thank you” to Adam Noble, Michael Holycross and finance manager, Curtis! You’re all genuine, honest professionals, who we highly recommend!! Thank you so much, JPAULEY!!!

Shanaka Paranahewage

They fixed the recall had on my Toyota Avalon and at the same time I did oil change and tire rotation. This was my first visit at this dealership. Service was good and finish the work on time as they informed. They had mark areas to keep the distance and prevent spreading covid-19 virus. I did see some employees without masks. Four star is just because some employees who has contacts with customers didn't wear masks.

Kyle Loyd

Great service.

Neal Sutterfield

10000 mile service complete in express lane. Staff friendly and good job

R Hoover

Always friendly and helpful, good work on time. They are social distancing, I just wish they were given masks to wear

Queen Bee

Great new used cars reasonably priced.

Jonathan Dinsmore

I do not recommend taking your car to their service center, they charged me $120 to run a diagnostic on my broken air conditioner which only allowed them to tell me what I already knew, that the compressor wasn't working, and then they wanted me to leave it overnight and pay another $250+ to run more diagnostics. When I disputed the payment because all they told me was something I already knew (from previous diagnostics by other mechanics which I told them beforehand), they had no interest in compromising and lowering the price. Don't take your car here unless you're ready for a fat one up the @$$.

Robyn Bates

Friendly and knowledgeable! No pressure to buy!

William “Bob” Rack

Nice dealership. But sales people can get a bit under the skin sometimes.

Jelsomin Grindle

I always use J Pauley Toyota, because I have a Corolla and believe they know their car the best. I’ve not been disappointed with their service and received a good report last time on my 09 Corolla! Courteous, friendly and quick service!

Alejandro Zamora

I brought my Tacoma that I purchased from another dealer and I wanted to learn more about my vehicle. I visited J. Pauley Toyota and was helped by Austin Harvey. He was awesome, helped me with all my questions and gave me some great tips. Even though I didn’t buy here, I was welcomed and treated great by Austin. I’ll be bringing my truck here for servicing from now on!

AprilRainbow90

Was a great place nice friendly honest staff helped me alot got the car I wanted for a great deal highly recommended this place

Tessa Fingerhut

Was a little disappointed, went in for normal service, they rotated tires, assumed they would have checked pressure and filled with air. But I still had a low tire sensor. So I came home and filled myself. So if they didn’t check that what else wasn’t checked. Just my thought.

Don McGee

Fast service!

Jeannie Shook

Jackie has sold me 2 trucks so far. They are helpful and kind. Service has been great. Good people good place!

Aiden Burton

Quick and efficient especially when you make an appointment. It was nice to hear them say that they were taking care of the people with appointments first. That doesn't always happen at other dealers I have been to.

Gold Finch

Ran my credit 7 different times when I told them I'd go to my own bank to start with, tried to sell me a used, wrecked car for %15 over NADA book value. Finance manager called the next day with a better offer on a different car but by that time I was already in NWA buying from a dealer up there at 1/3 the interest rate they quoted.

Kevin Payne (Cripple)

Good pricing and very good sales people

Chris Stodola

Helpful and friendly. No need to go anywhere else

M S

I appreciate the extra step Ed has done for me to make sure I get my car serviced during this covid-19 problem. I bought the car from JPauley and so far pleased with service after the sale.

P G

Disappointment would put it mildly. J Pauley should be an embarrassment for Toyota. When I dropped off my car for routine service I wasn't even asked my name (which led me to wonder how they planned to contact me when the order was finished). The worst part, though, was the fact that despite the fact that they did ultimately have my number, they never called to tell me the car was finished--or that one of the tires had been punctured by a nail. I only learned this when I examined my paperwork and asked the person who checked me out. I then found myself with a quickly leaking tire on a Friday night at 530--three hours from my destination.

Robert Fancher

Fast and friendly service staff

Mitchel Porter

I'm writing a very late review, but it is a review nonetheless. A few years back, I was shopping around for a new or new-to-me vehicle, and found myself at J. Pauley Toyota. My first visit was pretty great. I stated I was casually looking, definitely didn't want to do anything that day, but the sales person still treated me like I was a paying customer, and answered all of my questions and then some. I thought to myself "I will definitely come back here when I'm more ready." My next visit had pretty much the same experience, just with a different sales person. This time I actually went through the sales process and was approved to purchase a brand new Corolla. The next day I was supposed to go in and sign the paperwork, but as it so happened this was also the day I heard of the massive recalls Toyota was having, and I felt uneasy about buying the car. I expressed interest in finding a different model, or something pre-owned that wasn't a Toyota and I was more or less told a flat "no" and I stated I would be going elsewhere. Consequently, I was harassed over the phone for DAYS by this sales person demanding I come in and sign the papers for the Corolla that I did not want to purchase (he even came in to my place of work, I kid you not). I sincerely hope this individual is not still employed in any car lot, as it is the reason I have never suggested anyone visit J. Pauley. However, I will be in the market for a vehicle very soon and will return to see if I can change the three stars to a five.

Jermel Richardson

I feel cheated! When I pull up to service department I talk with the salesman and tell him that my maintenance is on and my tires need rotation. He proceeds to ask me if I needed an oil change I am no just had one a few week ago. He goes on to tell me the reason that my maintenance is on is because the last oil change they did not turn it off and I need to just get rotation which will be $16 I say ok. They get done with it and guy comes in and tell me it done.We head to the register to pay and he says $32 I said hold up tire rotation is 16 he goes into another room to ask a lady and tell him to tell it correct. He aid because I didn't get an oil change with tge rotation that it is higher. I told the guy ringing me up that its cheaper for me for them to do more work???? BS! I have had my oil change there many times and pay $30 for the oil change and rotation among other service they do with it. I was cheated out of money.

Keith Daniels

Bought a new tundra yesterday. The internet salesman, Adam nobles,was fantastic and everything I was told was pretty accurate. It might've been the simplest new vehicle buy I've ever done.

Beau Patton

Average service

Megan Park

I own a Lexus RX 350, with the nearest dealership being over 100 miles away I chose J Pauley Toyota to take a look at my vehicle when my check engine light and other lights came on. They found that it needed a new ignition coil and replaced it. A few days later my alternator went out, but was under warranty with a different shop. While the other shop was replacing the alternator they found that an electrical plug had been broken when the coil had been replaced and had been just siliconed back on. After speaking with the service representative he proceeded to belittle the shop I had doing the work (a shop that had absolutely nothing to gain in pointing out J Pauley Toyota Service's shoddy work). They said I would need to bring it back in for them to look at. However, I have been without my vehicle for almost week so I prefer to have it fixed rather than take it back and forth between shops only to be told it is not Toyotas problem as they have made me feel through this process. I never write reviews, but I spent a lot of money on the work Toyota did to my vehicle and I don't feel like I was treated like a valued customer. Not to mention I sat in their waiting room for over 2 hours without a single update on my vehicle when they were diagnosing the check engine light issue. I finally had to ask what was going on to get information. As a business owner I understand the importance of my customers and I would never treat them the same way if they came to me with a concern.

Jenny Jones

They take good care of my car ????.

marcus burgess

Parts dept person was rude, from now will order my parts online. There price for a plastic push pin was insane could whole bag of ten online for the there price of one

Tammy Hayes

Adam was great!!! Helped my daughter through her first car purchase without being the typical "used car salesman". Jennifer at the front desk, avoid at all costs!

David Hurst

Don’t deal with them now they got a $3000 dealer mark up ABOVE msrp, (and try to tel you that’s is msrp, until you probe more) that the manager won’t even talk to us about, instead go to Fayetteville they will give you real msrp for the same Car!

Jason Watson

My family recently completed our seventh vehicle purchase from J Pauley Toyota. We have always enjoyed the experience of dealing with them, whether it be the sales staff, finance office, or service department. For close to fifteen years now, we have come to trust an exceptional dealership offering one of the most reliable brands on the market. J Pauley Toyota believes in building life-long relationships with their customers, and I am sure they will continue to be our first choice for years to come.

Yolanda Garcia-Waters

We decided to trade in our 2020 Toyota Tundra for a 2021 Tundra. It was the last one on the lot. This is my 5th Toyota truck and have been very pleased with them. We went in, knew what we wanted and drove out with a knew one. Our Sales person, Rita, was awesome… so if your looking for a great sales person, ask for Rita.

bobby lewis

Prompt and efficient

Elsa Jasso

Great service! This is the second vehicle we have bought from James Summers and he is very helpful and informative! Love Toyota.

Andrew Tyler Hudgens

Jackie Greene did a great job getting us into our dream vehicle at a price we can afford. Would recommend any time.

陳坤明

Today, the customer service was not as good. The attitude that they gave us was pretty bad. When I told them the problem that I have with my car, they talked unhappily. The problem is that if you have a bad day that’s fine, but don’t take it out on the customers as that reflects your company. If I had no problem with my car, I wouldn’t have asked or went to fix it. I hope that today was just a bad day, and strive to give better customer service.

M1030B1 USMC

Charged me double for alignment on my truck. Even called the dealership I originally purchased it from in another state asking what the price would be. In Texas my dealership does it for free during maintenance. When I brought up the high cost the sales manager just argued with me.

Linh Hua

Great experience at J Pauley Toyota in Fort Smith, AR thanks to our salesman, James Summers. He was a true professional, trustworthy, polite and very knowledgeable. His approach was relaxed and we did not feel rushed. We left with a RAV4, that we love! Thanks James!

Harvey Schuster

No problem with the service but have a problem with any public facing business serving said public without face masks. I won’t be doing business after the virus with any of these businesses that haven’t taken such a basic step to protect my health.

William Endicott

BEST SERVICE DEPARTMENT . ALL OF THE PEOPLE ARE VERY FRIENDLY AND ARE NOT TRYING TO SELL YOU SERVICE THAT YOU DON'T NEED. A DEALER THAT YOU CAN TRUST

Curtis Cadenhead

Good people, fair pricing! Service outstanding.

Edward Avery

Cole German was my point of contact throughout my service experience. He was amazing! He kept me updated on my vehicle situation and I was able to reach him every time I called for an update!

Tom Stovall

Karl made it a great experience. Extremely happy with my purchase.

Skipper x

Took my Corolla in for 100000 mile maintenance. Changed oil, rotated tires, tune-up, transmission service, flush cooling system, injector service, and general inspection. Now I am ready fpr another 100000 miles of trouble free service. Wish I could find an auto battery that lasted that long.

Clarice Shanks

Call ahead make an appointment get in get out. Fast service clean and comfortable sitting

Garry Norman

Great people

Sherry Botsford

We had a problem with our Avalon on the interstate about 60 miles out of Ft. Smith and spoke with a service representative by the name of Cole. With his assistance we had the problem taken care of and we were back on the road in less than an hour. What a heart warming experience. Long way from home and not knowing where to find a dealer, but our dealer in Tennessee is the one who gave us your name and phone number. Thank you all for you help in our time of need. Dick and Sherry Botsford

Virginia Beshoner

Best service dept anywhere. Friendly, competent people. Always leave feeling secure that they have covered all the bases.

Ronda Ames

Brad, Harold, were exceptional to deal with & simply the best in town. Toyota should be proud.

Mendy Reints

I was disappointed with service. I was promised a $10 off coupon but Oil change and tire rotation cost over $95. The inside of my car had dirty hand prints all over the interior, and leather as if everything was rummaged through. Air …

Richard Lee

I was shopping for a used car. Salesman wasn't pushy and was informative about cars in inventory.

Jennifer Rosar

James Sumners was a great help and did everything he could to make buying my new Highlander enjoyable. He took time to show me how everything worked and walked me through the whole process including a tour of where I would bring my vehicle for oil changes (which is really nice I might add). It was a great to be treated like a valued customer. Highly recommend going to visit James if you are looking for a vehicle!

Ben Lewis

The quality of care is exemplary but the $57 charge for an oil change is excessive! Toyota is the finest manufacturer of Middle Class affordable Autos in the world!

Tonyia Nichols

Had appt for 1,got there at 1230PM took me right in, out of there about 115pm very nice people

Redd Rahman

Attentive, knowledgeable, courteous. These guys were great. My first time buying a brand new car, and James Summers was so helpful with walking me through the process. You guys rock!!!

Kelly Downing

Ridiculously expensive!

larry vearrier

Excellent for oil changes. In and got out quickly.

Caitlyn Bowman

Our salesman did not give us the usual BS that you get at a car dealership. Very straightforward experience. I could really tell that he genuinely made sure that we drove off the lot with the best deal. The finance guy could be a little more friendly but whatevs.

Kirk Martin

Service required on our Avalon to correct a recall item. Was able to schedule promptly and the work was done quickly. Communication to me was excellent receiving a phone call and text as I had dropped off the vehicle. Repair was completed within their estimated time.

Charles Baker

J. Pauley Toyota did a great job repairing our Sienna. They were friendly and fast. They even took care of a recall we didn't know needed fixed.It was an excellent experience as a customer.

Lisa Rhodes

Although I bought my Toyota at a different dealership, I've brought it here for most of my oil changes and tire rotations the past several years. To get to the point, I have never had a problem here and I trust these guys to take care of my car needs. So far I've been very pleased with the service, and I'm right at 100,000 miles on my car. They have a multi-point inspection list that they have always gone over with me after my oil changes/tire rotations. They've always let me know in advance if I was possibly going to need an air filter or anything else replaced on my next visit so I'd have a heads up. There have been a couple of occasions where they've had a lot of people in line to have oil changes, tire rotations, etc and the wait has been a little long, but I try to schedule my appointments on days or times that I'm not rushed. Overall, I haven't had any problems with them and I do recommend them.

Kàren Smith

Good service. I thought my brakes might need attention , but they were very honest. My brake pads were in good shape. They did forget to put the sticker on to show when I need the next oil change.

Luisroberto Espinorobles

Very friendly environment and friendly staff always have my new cars nice,clean and with a full tank of gasoline waiting for me at delivery Thanks

danny fish

Very nice and helpful staff. Michael hollycross was great to work with and very fair.

ashlee green

Worst experience. Wouldnt recommend.

Brad

Good people

Fred Niegos

Excellent service.

Burnei Wilkins

We really enjoy our dealings with them. I take the service guys something to eat (cookies, sandwich; etc) just to show how much I appreciate them.

Donna Ross

J Pauley is the only place I go! My 2006 Scion is running great! Got my oil changed and tires rotated. Had a noise so they checked everything out. They always take care of me! …

Charlene spilman

Awesome team what great service thank you so much! Donnie is a GREAT salesman he even washed my other car before we left with the new one

Alex Clark

Clean dealership, highly courteous and friendly staff, our salesman was very knowledgeable and went above and beyond to accommodate us.

Don Barnes

Great service in and out quick without an appointment.

Brenda Elliott

Quick service.

James Jones

It was good.

David Oliver

7th cat brought there. Always great experience. Highly recommanded.

Ann Easterling

Everyone was friendly and efficient. The service my car needed was explained and price given before they began. Thanks for a pleasant experience.

Ron Morton

Don't go here. Very poor customer service

Matt Dillon Fisher

Didn't do everything I asked, appointment was at 10 and didn't get my car looked at till almost 2. Didn't have part had to leave it over night and didn't replace windshield wipers. Expensive labor for practically no work.

Barbara LaMonica

I went to J Pauly Toyota To get a front end alignment and oil change waiting approximately 3 hours I was told my car was ready. I paid the bill and drove off and realized that they had not aligned the front end. I tried calling with no success so then I went in person and I was told that I would need to purchase a part and bring the car back in for a front end alignment. I replied well it would be nice if you had told me that you did not align the front end even though you charged me for it. He had a very condescending attitude and told me when I brought the car back in I would have to repay for an alignment which should have been done in the first place or at least I should have been told and had that option. So I had him order the part brought my car back in the meantime my son called the service manager and explained the situation to him and he said I would not have to repay for the front end alignment. The service technician tried to charge me again and said it wasn't on the computer. I suggested he go speak with his service manager. I guess the thing that upsets me the most is that I'm an elderly lady and they plainly tried to take advantage of me by charging me for a front end alignment never telling me I needed a part until pressed and then wanting to charge me again. Very unethical. I called and left a message for the owner explaining the situation. He never responded. They will never get any more business from me and I will not buy a Toyota from them as I was considering doing so before this experience. Everyone should think twice before using their service department. If it was possible to give them a minus five stars I would do so and gladly before I retired I sold new and used cars for years and I would not dream of treating my customers the way I was treated. Just because you may be a elderly and a woman that does not make you stupid

Jason Stratmann

Service dept was fast and efficient with my issues.

Ryan M

I explained the issue to a service manager in detail who basically blew me off and was sarcastic. It was bad enough to deal with that but then they didn't even look at or fix the issue. I never have a good experience here and would prefer to go to any other Toyota dealership. If I could rate less than 1 star it would be more accurate.

Angie Ellis

J. Pauley has never let me down and keeps me informed ahead of time for any future service I may need so I am not hit with any unexpected expense.

allan weimer

Fair on price .. Not the best but ok .. No complaints

Norman Howard

We couldn't of asked for better service. Very friendly people. The salesman, Michael Holycross was so nice. We felt like family when we left. The financial guy was fun & easy to talk to. We would certainly go back again.

Connie Russell

We had a very good experience. Everyone was helpful and friendly.

Joe Dorzab

Excellent service manager!

Lynn Bolin

Good place to take me car for services. Always nice. Get things takencare of

Lisa Looper

Polite and efficient. My car was fixed in no time. Drives like new, now. J Pauley has always been dependable and fair.

WESLEY HODGSON

Love our new 4runner ask for James he is a great guy this was our 3rd Toyota from him

John Wright

Quick repair on a tire.

Ernesto Sierra

(Translated) Exekente (Original) Exekente

Clay Allen

Quack quack it is a duck. I tried to tell you your mechanic made a mistake and they are covering it up. WILL NOT EVER BE BACK

Brad Knight

It took a long time for J. Pauley to earn my business and lost my business in a very short time. I finally broke down and purchased a vehicle from them and they denied my warranty claim of the grill paint pealing at 30K mile due to "road …

Sean Mellon

J.Pauley Toyota made our vehicle purchase very enjoyable. They hit all the numbers we were looking for and never felt uncomfortable. H.B. and the finance Mgr are great people. Highly recommend them and we will continue to use their services.

Chris Hurst

The sales team was very helpful and polite! I enjoyed the hole experience and would recommend it to anyone. Thanks so much for your help in making this an easier decision.

Merrill Mankin

Great

Albert W

The good folks at JPauley Toyota were very helpful with us acquiring our Rav4 hybrid AWD vehicle. They kept us informed of the progress of the car all of the way to delivery. From start to finish of getting the vehicle; it was easy and painless.

Jerry Carter

Slow service

Tracy Chapple

Jackie Greene was once again awesome! I wouldn’t deal with anyone else when buying an automobile. She went above and beyond to make my experience great. If you’re looking to buy a car I highly recommend going to J Pauley Toyota and asking for Jackie. I have always had great customer service at J Pauley.

Shasta Turnipseed

Just bought my first Toyota!!! Super happy with my Highlander and the service was excellent!!

Mack Foster

Awsome service

Charles Gardner

Not very friendly people, I noticed some of the men , they may have been salesman were not wearing mask and they were not covering there mouth when they coughed. It really freaked me out. No free drinks like other dealers, not even bottled water. Didn’t say anything about the car, not even specials that you may had. I had stuff in the passenger seat, all was thrown in floorboard of the car, not very pleasant.

Ron Satterfield

They were fast and friendly. The men that did the service on my truck Are a bonus to your business

Willie W

Went in for 35k inspection. I showed up an hour early due to my mixing up the times. They had me in and out in an hour. Oil change, tire rotation, engine filter change..

phil kemp

Great people lots of help

Vicki Sawney

Service Staff is friendly and helpful. Oil change and tire rotation without an appointment on a busy Saturday was quick and easy. Will probably buy next new vehicle here because of the service department.

Linda Burke

Terrible!

Rachel Guernsey

Very nice lady that works at the front after you pull your car on to be worked on. Also they have a very nice and comfortable waiting room.

Rozan Oliver

Michael was a good salesman to work with. He greeted me as soon as I got to the dealership. I explain I was looking for a used car but couldn’t walk far so he gladly let me ride in the golf card to shop the entire lot. I found the perfect used car and Mi bawl worked hard to negotiate the price. Harold in the finance felt was very efficient explaining my options. I would recommend J Pauley Toyota to anyone thinking about getting a different car new or used.

Carl R Moore Jr

Made an appointment and got it quickly. 08:00 on a Monday (4wheel alignment), one hour later and it was done. $104.00 all in. That’s average, but you get Toyota experience/knowledge/specialist on the alignment. Well, the steering wheel is …

Hayes Copeland

My truck wouldn't start so I called Toyota Road Side Assistance. They sent a wrecker to take my truck to J Pauley Toyota in Fort Smith As soon as it was delivered there they started working on it and had me on the road in about 15 minutes. Great service there and they kept me informed along the way.

Richard Hainlen

Prompt service and friendly people!

Roderick Hannaman

Great. But dealerships still charge too much

Phil R

Service department is greedy, overpriced and unresponsive. Tried to convince me I needed a $1,900 repair to AC. Took it to an independent mechanic and discovered that no repair was needed at all. This was a week ago and I have had NO trouble with AC in high heat. I went to the Toyota store for another issue and they undoubtedly are trained to "upsell" by discovering an unrelated problem. Very unethical!

John Hightower

Always does a great job!

Mary Reddick

Very professional. Got the parts in as quick as possible. Worked well with my schedule.

Blake Perlingiere

They tried to RIP me off told me things were wrong with my Toyota Tacoma went to to other shops both said they were trying to RIP me off nothing was wrong

Lisa Perry

Great dealership with very helpful staff. Service dept. is great, and usually get you in and out quickly. Very Customer friendly!!

Robbie Estes

Great experience - easy to make the deal happen! J Pauley has been our only dealer for 19 years.

Caleb Edge

The service department was very helpful when helping find out what was wrong with my a/c. Chad was the person who serviced me and explained everything very well. He even provided me with a detailed picture of what part needed replaced!

David Jones

Very satisfied

Tanya Ruszczak

The service dept always takes great care of my vehicle. I appreciate the communication they provide.

Cecil Trehern

Great place to get your Toyota ready for the Road

reshia coley

Service department was slow and unorganized.

Anita Cooper

We had a great experience at J. Pauley Toyota. All the way through the entire process of purchasing our Toyota Tundra. This is our second purchase at J. Pauley and we were very fortunate to have the same salesman both times. Adam R. When signing the paperwork Curtis was informative as well as helpful in answering our questions. We will recommend and I'm sure purchase again!!

Sharn Harrigan

Just bought a new car, 2018 Camry. Sales person was helpful, although now it's hi gotta go. Finance was helpful, but Toyota Motor Company does not offer older vets any discounts. The dealership is nice enough, good selection of vehicles, and prices are right. Overall I would recommend.

Malynda McCain

Wonderful service from a dear friend and former student.

Joni Cline

Great experience with a new car purchase today. Couldn’t have asked for better customer service. Prompt, courteous, knowledgeable and great to communicate with. Very pleased and enjoyed our experience. Thanks especially to Adam in Internet Sales!!

Connie Cooter

Very satisfied

Debbie Burger

Extremely friendly people. The technician explained things for me so I could really understand.

Kathy Harris

Friendly staff and willing to make sure you have everything you need

Peggie Swann

Quick drop in for 10,000 mile check. Tires were rotated, short wait, nice staff. Great experience.

Tammy B

Great service!

Wilburn Goss,Jr.

looking for new car they were closed.

Daniel Martin

I called and talked with Bill in the service department and he was super nice and got my wife's car in and out for service in less than an hour!!

Jena Bowles

Very friendly and helpful

Jenny Ramos

Their customer service department along with the managers are amazing. They are helpful and are willing to listen and help!

Davina White

So far they have addressed every issue to my satisfaction and with good customer service.

Kristyl Moore

DO NOT BUY A CAR FROM J. PAULEY!!! I bought a car from here 2 months ago and its been nothing but problems!! week 1 brakes went out, week 3 heated car seat wont work, week 4 back tire keeps going on flat because rim is bad (rusted), left passenger window seal needs to be replaced so water leaks into car.. and now I cant even get anybody to send me any back history on the car so i can see what's about to happen next....Run fast!!

Steve Tate

Everything from start to finish went very smoothly. They also finished my service quicker than the estimated. Very happy customer.

Micah S

Very cozy service waiting area with free beverages, comfortable and plenty of seating to social distance. Service team are courteous. Reasonable price and timeframe to complete my transmission service and tire rotation.

Jeanne Henderson

No one was were a mask as you enter the inside service Service area, not even the gentleman who meet us when we pull up for service. There were a few men wearing Mask but none that I was speaking with from the time I entered until I was checked out. So my advise if you or someone in your household has a prior illness (cancer, immune deficiency etc.) I would not take my car in for service just now! These are “great people“ but they are not following the guidelines set out by the President!

Frank Stapleton

Great experience at Pauley Toyota! Everyone was friendly, no pressure, and respected social distancing needs. Karl and Kelli were outstanding to work with. I recommend anyone looking for a Toyota to give them a call.

Angela Redfern

We have never been so impressed with a dealership. We had been looking at several dealerships to purchase our new RAV 4 and found other dealerships would advertise a price and then sneak in dealer fees and accessories costs in fine print. Adam and Michael were a pleasure to deal with and made buying our new RAV4 so easy. We will highly recommend J Pauley Toyota to everyone we know that is looking to buy a car, something we have never done in the past.

David H

J. Pauley Toyota did an excellent job servicing our pickup and checking it over to make sure we could depend on it. Thanks for the great job you do for us.

Brandy Ballard

Great service! They left me know the status if the service and any upcoming services that are needed on my vehicle.

Jamie Scarcelli

Terrible customer service and zero accountability! My son's title was never mailed and the manager nor employee will not take accountability and Said they will charge over $100 in fees to get his title and check (he financed tags). I would not ever do business with this dealership they are extremely unprofessional..

Sabrina Shamel

Best deal on the car I wanted & good sales person very knowledgeable

Roy Mahoney

Oil change, wait was long, price had increased, other than that, good service

Travis Teague

Wonderful service and immediate attention! Great attention to detail and answered all my questions!

jeremy smith

Tony hanson is an awesome guy to get a vehicle from. One of the nicest people to work with

Kristen Long

Pleasant and no pressure when having Tony as your salesman! They are willing to work with you on price and on your trade! Highly recommend giving them a try before you decide to travel outside the area to look for a vehicle!

Amanda Sengdetka

quickest oil change i ever had!

Linda Cobb

I had my car serviced this morning at J Pauley Toyota. They took care of me in a short time and checked everything and explained the checks. I am always pleased with their service. I don't take my car anywhere else for anything.

Amy Bond

Terrible experience with this dealership. The employees lie and the owner hangs up on customers. I was told a part was ordered for my car. When I got there the part wasn’t there and they didn’t seem to care I drove 45 minutes to get …

Kathy Worley

Great & timely service, friendly service department staff! ????

Kenny Bohling

Nice folks, great truck

Mary Frase

Professional, thorough and COVID safe.

Nick Maestri

Excellent Buying Experience! Our Salesman Donnie Lewison did a fantastic job! We purchased a 2019 4 Runner Limited and he got us exactly what we were looking for! I highly recommend asking for Donnie if you are considering purchasing a car!

jed reinhard

Fast service on a recall notice. Very convenient.

bobbie McClellan

They are fast on oil changes

Churxa Yang

Probably the worst place to buy a car. While I was looking the sales rep wouldn't work with me and was very pushy and set for me to buy a 2015 corolla S. Instead I went to Fayetteville and got me the exact same car, color and even manual one which the sales rep at J Pualey said he couldn't get. When I purchased the vehicle I saved about 5000$ on a brand new 2015 white toyota corolla S and even had half my sales tax paid for. So don't recommend if you dont want to get ripped off.

Adolfo Ayala

I just have my first service on my new Corolla and my experience with the service department of J. Pauley Toyota exceed my expectations.

Kirk Lensing

Great service

Tammy Edwards

I always get my car serviced at J Pauley. I bought a new set of tires last fall, and this spring I ran over a huge bolt that got stuck in my tire. It was a good Tire because it didn't blow on me as I was traveling down the interstate, and J.Pauley told me to bring it in and they would look at it. They gave me a new tire for just the cost of tax and sent me on my way! They're fast and efficient and I've never had bad service in the past five years.

Joseph Herrmann

All my questions were answered regarding the need for cooling system flush and a future transmission fluid flush. I also enjoyed the $20 discount offered or an oil change. Thanks for the time to respond to my concerns.

rose stegemann

great place to buy a car. Very nice helpfull people

Jack Stewart

Super fast and always helpful

Norman Evans

Truck would not start without jump start, they got me in and out within hour, explained every test they did and how they found problem, GREAT bunch of people.

Tim Jackie

Always nice and always professional

Monroe Fortier

Too pushy couldn't just browse the lot

Betty Thayer

Okay

Brad Denham

Recently purchased a 2015 Tacoma from Jackie Green was absolutely amazing to work with. She stayed in touch and found the perfect truck for me! Will absolutely work with her again in the future. Darryl in service did a wonderful job detailing the vehicle. Harold in finance made the process as quick as possible. Big fan here!

Cindy Simpson

Very friendly staff. Very professional.

James Waack

Surpassed my expectations! Great value on my trades, didn't have to haggle at all thanks to Ron Pauley and Gary Baber. Great deal on the 2 vehicles we bought, salesman was knowledgeable and friendly and at no point pushy or overbearing. Thank you Karl! Finance was easy and no hassle thanks to Curtis and Harold! All around great experience!

Deanna Phillips

I came in to look specifically for a Toyota Tacoma & was kindly greeted. We discussed everything & I just knew I was going to be denied bc of credit & the finance team made it so easy. After the purchase I was shown all the features & how to use them. Proud to be a new owner thanks to their team!

Kevin Peters

Polite and very helpful

Live Free

They were efficient, professional and did a fantastic job! Great customer service and completed my tune up well under the hour they allotted.

Alan Sharum

They took excellent care of me. I recommend there will take Great care of you

Cheryl Hebard

Just got new tires and had excellent service as always.

Lenton Butler Sr

Service department was prompt and shared necessary information.

Garry Skinner

Service dept people we're rude to elderly

Lisa Foreman

Austin and crew at the service department in ft Smith Arkansas are very friendly and very helpful with any problems with my vehicles and do a great job thank you

John N

My 1st service on my new truck was amazingly fast and everyone was super courteous. I wasn't able to buy from J Pauley with the chip shortages, but I am very happy to have them service the truck for me.

William Ball

Great service got me in and fixed up with in a day. Great people working there.

allen mcdonald

Great service today. I got my Tundra oil and filter changed and I was having trouble with my 4 Wheel Dr. not engaging on my truck. J. Pauley was able to break free the actuator and restore four-wheel-drive capability without replacing the part. In addition they gave me a shuttle ride back to my house while the repair was being done. I don’t know how long this fix will work but I really appreciate them trying to save me the expense of just replacing that part. I only had to pay for labor today.

Martha Kilfoyle

J Pauley the best salesmen are top notch only dealership will use can't wait to do business again very pleased make you feel like you did not take a beating falls fair for everyone

Jeremy Henry

I was very happy with my purchase. Found the car on Autotrader and made the 2:30 drive. Everyone was great to deal with. My only complaint is they sold me the car with only one key fob. Found this out just prior to signing the papers. They claim the price reflected the loss of the key fob. A new fob cost me several hundred dollars to replace. I would still buy from them again because they represented the car well with videos and pictures.

Carol Filer

I have no problem with going to J Pauley Toyota. Their facilities are spotless and the mechanics are so ready to work on my car. I have always had a pleasant time there. They are courteous & very helpful

George & Debbie

The Service Department is one of the Best I have every been to. Chad(Asst Service Manager) and Staff were very professional and friendly. Thank you so much

David Watts

Another service down and wonderful customer service as always @J. Pauley Toyota ????

Kim Calvin

We had a great experience with this dealership. Salesman Adam Robertson was great & knowledgeable. We met Mr. J. Pauley very nice gentleman. We were given a good deal on a vehicle. Keep up the great work.

Wendy Jones

Great and fast service for oil change and tire rotation.

Carolyn Hawkins

My experience was excellent. The salesperson was very thorough and patient, fully explaining the features on the car. I would recommend others to this establishment for a preowned or used vehicle purchase. .

Jack Knight

The best service you can get

Lanny Johnson

Got a great dealership there bought a new car

Don Eversole

Excellent service. Excellent quality. Thanks.

Misty Aynes

We were in and so quick! Thank you! Bill

Doc Doc

I took our 2019 Tacoma in because we had a puddle of water in our passenger floor board from our air conditioner. This issue happened twice. J Pauley tells us that is normal to have condensation inside your vehicle when you run your air conditioner.

Joshua Green

I took my 2020 Toyota Corolla to the dealership for 2 noises my vehicle is making. Neither one of the noises were diagnosed. “That’s a normal noise” how is a normal noise sound like clanking metal? And then tell me we can’t fix what’s no broken? They just wanted me to pay for my $80 oil change and tire rotation ticket, and want me to leave.

Dennis Swenson

They have always have giving us first class service Good inspections and quality service. Their prices are competitive with other dealers and Repair shops. They have always been honest on repair needs,

Corenna Fall

This company is amazing fix my truck fast no problems at all.

ann fondren

Got us in on time. Did a nice job. People very friendly. Nice and clean

Royl Rob

I have been working with the internet Sales Manager, Adam Nobles, at J Pauley Toyota in Fort Smith,AR on a new 4Runner. We mutually agreed upon a purchase price, trade in value, delivery terms and received our financing approval from them. They looked at my vehicle a week ago and when I show up this afternoon to close the deal, they asked for $1000 more because my used 4Runner trade-in with 25000 miles has worn tires. These were the same tires that the dealer saw when they made me an offer to sell/trade. He now says the used car manager can't certify pre-own my trade because it needs tires, thus the request for an additional $1000. All of the details of the deal were negotiated via text thus creating a legal binding agreement. I guess since they tried to scam me for an extra $1,000, my next step will be the Arkansas Attorney General's office and BBB. I don't appreciate their deception and crawfishing on the deal. It's bad business and this is not the first time I have heard that they do this.

Joey Rainwater

you charge me over 100 to look at a vehicle you sold me. then you tell me its the battery and your gonna wave the the 100 dollar fee and its only gonna be 270 dollars for a battery install i can get anywhere else for 140 dollars what a bunch of jokers. last time i will ever use you guys

Burnham Rand

Service was courteous, swift and thorough as usual.

Vance Story

Great service dept.

Jason Wade

Have an 05 Lexus and the nearest Lexus Dealer is 150 miles away. Had a security issue with the car and had it towed to J. Pauley Toyota and the Service Dept. was spectacular. Called me with updates, quoted a price and stuck to it. I can’t …

nathan osborn

Sorry ahead of time for the long read. On 29 Oct I took my Platinum Tundra to J Pauley Toyota of fort smith for an oil change and the service department wrecked my truck. They said they would fix it like it never happened, so I brought it back the 5th of Nov. for repairs and to get a rental while it was being repaired. They said all they had was a Corolla and told them that wasn't going to work. Well they said they would work something out and fast fwd to Monday the 12th I returned to the dealership and I got a red Chevy truck from Enterprise which was fine for a few day. Thursday Nov. 15th the Service manager called and said my truck was ready to be picked up on Friday. I show up on Friday Nov. 16th and my truck wasn't repaired correctly or completely to my satisfaction. Bill King said they would repair my truck yet again but they had to make arrangements again with Enterprise rental company again. So I leave and notice that my odometer had an extra 330 miles on it since I dropped it off. Notice pictures. Thoughts?

Kenny Nguyen

The buying process was painless. I got a call and text from J Pauley sales team when I inquired about the new Rav4 that my parents wanted. We ended up with the new 2022 Camry after we showed up at the dealership the same day because the …

Tina Carrera

I can't say enough about jpauley Toyota! The service is incredible. Janna is an outstanding service rep!

Skyler M

Wonderful costumer service! Took a bit longer than expected, but wasn’t a problem. They changed my airbags at no charge! And added on my “receipt” what My car was missing (ac filter).

Gary Swope

My first visit to J Pauley Toyota service department and they had my vehicle complete in a very timely manner. The staff at both check in and check out was customer friendly and professional.

Don Miller

Best car dealer in town

Dianna Reeves

Great customer service, quick and efficient!

Judith Aimee Ligawen

Staff are helpful and courteous. Keep up the good work ????

Jill Mcmath

They did a good job of getting me in and out for my 30,000 mile check up. When I got home I found finger prints and some sticky substance on the windshield, hood and side mirror. Took me 30 minutes to get it off.

brenda smith

They are higher than most places in the area.

frank demarco

Love this place. From sales to financing. They took EXCELLENT care of us today. They are mine and my wife's delear for Life

d h

My Wife and I have bought 7 vehicles through the years from J.Pauley we have always have had a wonderful experience, Tony Henson is wonderful he has taken care of our needs on ever purchase with upmost integrity Thank you Tony and Thank you J.Pauley I Love my 2017 Prius

Debbie Slater

Great service and attention at J Pauley in Ft Smith. Rita took time to help us and explain all the details of the car. Loving my 2021 Highlander

Heather Tolbert

Rude salesman! He followed me out arguing, then acted as if I was going to steal his vehicle. When you ask for a manager at the lot, none come, and when you reach out via Facebook they get the salesman’s side of the story, and call it a day. Horrible!

R Smith

Great service. In and out promptly. Explained service and what was needed.Also offered to replace needs.

Shannon Daugherty

J.Pauley has great customer service and their loan officers are top noth

Megan Lyons

Very disappointed in this place. They were NOT MILITARY FRIENDLY. We found them through USAA car buying service and upon purchasing which was a whole other fiasco we were assured that the paperwork would go through so my husband and I could get the best loan deal through USAA. The dealership does some shady practices to try to get people to get a loan through them and after continuously saying no I feel like we were screwed over because I can not get the good loan deal I originally had. After USAA investigated they found that the dealership did not file the certificate like they promised. I am frustrated and feel ripped off as we agreed to one thing and they did not honor our agreement. I will be discouraging all other military friends from buying from this dealership.

cherilyn chavez

Explained my options, including all associated costs. Hid nothing work done quickly. Thanks for keeping me safe on the road!

blackwidow362

I had an 8:00 appointment on a Saturday for an oil change and tire rotation. The service was completed quickly and I was out the door at 8:30. Thank you!

Madison L

Our experience buying a truck was nice with Lee until we had to complete the finance paperwork with Curtis. Not only did Curtis feel the need to go on a rant about how we needed to keep the gap insurance paperwork in our house in case our vehicle caught on fire and we died, he felt the need to try and tell us (COMPLETELY UNPROMPTED) about how COVID was a hoax, invented by China, the vaccines were dangerous, everyone that has died from covid was going to die anyways etc. My fiancé and I sat there awkwardly just saying mmhmm because we were speechless. When he continued on anyways, even though it was clear we were uncomfortable, his response was “oh you don’t believe me?” to which my fiancé said “oh she’s in medical school”. I am currently a third year medical student and already have a BS in Biology so I do not need a finance guy at a car dealership to explain to me how any vaccines work/spew misinformation at me. But the worst part was his response to learning I was a medical student was “oh well you can’t just believe what your school teaches you. You have to do your own research.” Oh I’m sorry sir, the faculty of my school literally have DECADES if not over a century of combined education and/or medical field experience. I know it’s probably easy for someone like him to talk down on me because I’m a young woman but I will never be back to this dealership and I will tell everyone I know not to go there. When I shared the experience with the sales guy that helped us, he said that Curtis has done things like this several times. Buying a vehicle is stressful enough without an idiot degrading you and talking about global issues he knows nothing about. Also the dealership didn’t even have the decency to give us a functional spare key. They said the battery needed replaced but it doesn’t even work. It may not even belong to my fiancé’s truck.

Carol Cooper

The gentleman in the service department were friendly, courteous and very helpful. I will return for future services. ????????????????????????

Jordan C

Great overall experience! James was honest, low-pressure, and very reasonable. Bought a used car at a very reasonable price. Did not purchase the warranty, but the dealership provides a 3-month/3,000 mile power-train warranty. Unfortunately, the car had an issue within a few days, so I called the dealership to see if it was covered. Of course, the issue didn't fall under the "power-train" warranty, so I thought I was hosed. My salesman, James, called me a day or 2 later, thanking me for my business and asking how the car was treating me so far. I explained the issue and the warranty situation. He spoke to his sales manager and they worked with me on a solution. I could tell this was outside the norm and above and beyond, as they weren't required to help me at all. Thanks, James for going the extra mile! Thanks J. Pauley Toyota for being fair and honest throughout the entire experience! We'll be buying our next car from James at J Pauley Toyota

Barry Moreland

I have an older model Toyota and I had to take it to J Pauley Toyota for Servicing I made an appointment they got me in and out in a timely manner and everyone I dealt with was real kind and courteous God bless J Pauley Toyota amen and amen

b takei

I brought my Highlander in to have oil changed and tires rotated. It was raining and Jana, the service writer was running back and forth trying to get cars in and out. It looked like she was there all by herself. She finally got cars moved around and came in and with a big smile, she asked what she could help me with. Jana always greets you with a smile and makes you feel like a valued customer. She is an asset to J Pauley Toyota.

J Finley

Great attentive service. Willing to listen and very accommodating to our needs!! A must if u r looking for a great vehicle.

Toni Lockhart

Kelly is THE BEST EVER!!! If you end up shopping with J. Pauley, I highly recommend asking for her by name! She took care of us down to the very last seemingly insignificant detail. I have never been much of a fan of dealerships, but she has changed my mind about this dealership in particular.

Thurman Ragar

I bought my Tacoma New from J Pauley 14 yr ago now. It doesn't have all the bells and whistles of new Tacomas. It runs and does what I require. We have a thick folder documenting the maintenance of J Pauley over the years. They have been great and so has my Tacoma.

Nick Thompson

Service was done quick and well. Bill was all business and took great great care of us.

Blane Somphounout

Drop my mother car off for recall servicing this morning 1/07/16 appointment was at 9:00 a.m. He inform me it would be a 2 1/2 hr job over the phone. Had to call at 1:40 p.m to see if vehicle was finish. It was, so I went back to pick it up. Got home to notice new cut/scratch on dash near glove box, rip sun visors near pivot rod, the passenger side headliner was improperly tuck back into place and also passenger side middle pillar was not fully reinstalled. I have pictures before and after service. These are not major thing but as TOYOTA DEALER SHIP, I am disappointed in the service my mother received from you today. 2 star because our family loves toyota Vehicles. SA#352

William Brown

Everyone was great. Thank you for giving me a good experience while having my car serviced.

Julie McElroy

Fantastic service and amazing deals!

Rodney Stufflebeam

Excellent parts dept.(Alex).

Jeff Rauser

Always great service and friendly staff

Bill Woodruff

Loved my salesman. He was great and tried to accommodate my wife. My wife is disabled and has had 4 surgeries in the last 12 months on her left knee and left ankle. The buying process took to long for my wife and she had to leave and return the next day to finish signing paper work because she could no longer sit in the show room. J. Pauley needs to provide better seating for people shopping at their location. We drove onto the lot around 2pm. We knew what we were looking for and finally made a deal on the vehicle we found. By the time we agreed on a purchase price J. Pauley only had one customer service credit manager available on duty and there were two customers in front of me. It was around 7pm before we finished the paper work. I needed to finish the paperwork that night because I was leaving town the next day. I made an appointment for the following day at 2pm and arranged for my wife to sign papers, go over vehicle we purchased with the salesman, and pick up her newly detailed vehicle. I had also purchased the clear coat package which was to be applied prior to my wife’s arrival. The paperwork was ready to be signed. However, the Toyota Highlander was still not ready. The clear coat package had not been applied and if you buy that package after the dealership applies the clear coat the vehicle must sit a minimum of 30 minutes prior to driving. I feel like besides are salesman we worked with.... J.Pauley dropped the ball and left a bad taste in my mouth for the dealership My wife was exhausted after the two day buying process and took several days for her to recover

Dave Marano

Austin was extremely professional, competent and thorough. The work was performed timely and my vehicle was returned to me in a clean condition. I appreciate the environment of such positive customer service.

Brad Taylor

Great service shop, took the company vehicle here and the people were nice, just wish I could afford one of their vehicles

Jerri Haynes

Thanks J. Pauley for the great service today! We appreciate the timely service!

Orin Alverson

I went to the service center for my vehicle to be serviced at 9:40am. I sat there for 3 hours and watched as they pulled multiple vehicles ahead of mine. There was absolutely no communication what so ever. Finally I decided to just ask for …

Luisa Calderon

Excellent...!

George E

Super fast quality service on the routine maintenance!!

Billy Joe Davis

I have always been extremely pleased with the auto service I have received at J Pauley Toyota. They take care of my auto like I am family! I am so glad I bought my Camry from them.

chad floyd

I visited J Pauley Toyota for a scheduled maintenance appointment. No employees that I saw wore face coverings of any kind. Multiple employees came within six feet of me with no face covering. I asked if I could drive my vehicle into the service bay so that no employee needed to enter my vehicle. I was told no. I asked the service department to fix a squeaky window. When the window is put down, it squeaks loudly. This is the 3rd request I’ve made to resolve the matter. The first time, they sprayed a lubricant on the window. The second time they replaced the runner. Today they sprayed another lubricant on the window. I was told by an employee this is just what to expect. The employee said he has the same problem with his own Toyota vehicle and that it is just something we have to do deal with when we buy $40K+ Toyota vehicles. I’d hoped to fix this minor issue before my new vehicle warranty expires. Looks like instead, I’ll just get to deal with it under the advice of this knowledgeable employee. Upon arrival, I placed my maintenance record book, opened to the page to be stamped for this required maintenance appointment, on the seat, so that employees did not have to open my glove compartment, etc. After servicing my vehicle, an employee took the time to close the maintenance record book, and place it back into my glove compartment, without stamping it, without noting the service was completed in the maintenance record book. So I had yet another opportunity to get within 6 feet of a J Pauley Toyota employee who was not wearing a mask. But at least my window still squeaks.

Chris Hoffsommer

Went in for regular service, although they looked pretty busy, the service tech was very polite and professional and got my vehicle out in what I consider a very timely manner.

jamie hodge

They had the vehicle I was looking for at the right price. HB was great.

Denise Gomez

worst ever bought new rotors and brake pads spent over $300 in parts i work at a dealer had them installed and the brake pads squeak so bad and they will not warranty them or exchange them so now i have a new set of pads for nothing bad customer serivce now i wont buy my new Tundra from them lost customer FOREVER go the other way and go to Phil Wright Toyota in Russellville they at least will honor their products

Kim Rogers

Called to make sure the vehicle I was wanting to purchase was still available the salesman Adam in internet sales said it was. Drove two hours to get there and he just sold it. Very unprofessional will never recommend this dealership.

Jonathan Long

Nice professional people and a comfortable and open waiting room for those having their car serviced. They really do a full inspection, even on a plain old oil change!

Ruby Robbins

Sent my daughter in with my car for a recalled appointment & they took it up on theirself to do some other stuff & not ask before doing them then charge my daughter for it. Not happy customer told my daughter I would of not paid the bill. They should of ask before doing other stuff. Since this post I found out they didn’t do the recall that day for some reason it was a misunderstanding. So had to reschedule the recall again which I was hesitant to go back but decided to give them a second chance. They reimburse me for the oil change when we came back in. Everyone deserves a second chance. So Thank J.Pauley

Giovanny Giovany Caceres Nolasco

(Translated) I like your cars (Original) Me gustan sus Carros

Frank Westmoreland

I took my 2013 Highlander SUV in for a 90,000 mile service, and everything seemed fine until the service tech returned my car to me with the engine problem light on (it had never been on before or when I brought it in for service today). The service manager ran some diagnostics and told me that it was indicating a fuel sensor was acting up and he wasn’t certain why that was the case, but he was able to turn off the engine problem light. I asked him how it was not the case when I brought in my car for service, but suddenly was a problem after his techs serviced my car—-he said it was just a coincidence that after his guy serviced my car that this happened.

Mona Wilkins

The service was absolutely great! They work hard to repair everything on your vehicle, very informative, and all the staff is wonderful. We are very satisfied with everyone and all the work completed.

Roy Josenberger

It's kool check all sensors and etc

Tina Steele-Kersey

Excellent service department

Cynthia Mcneil

This dealership pressured my 89 year old mother to trade in an SUV for a used truck. She tried to call them but they were ( the finance man) would not return her calls. This is the most dishonest dealership to pressure my 89 year old mother who could not remember she had even wrote them a check. I would not recommend this dealership to my worst enemy. We are filing a report with the Better Business Bureau. If you don’t want to be cheated don’t buy from them!

Rick Justen

The team went all out to get us back on the road as promised. Thank you. We are on our way back to NC and the truck runs grezt.

Donna Moore

They are very friendly and very good at their job

Libby Oliver

Nice trucks

Nicolle Floerchinger

I got a car that I been wanting for years (camry) and out from under my chevy cruze. The sales associates were so nice and were not like vultures! I love my new 2016 camry! I will from now on get my cars from here!

Mike J

Although I did not buy my Tundra from J Pauley I should have! They have treated me very well and I'm thinking they very well could have fixed my squeezing seat by changing the slide assembly. If it is indeed fixed I certainly appreciate it. Ed the service manager is very good to work with.

GhostStang

Very nice people.quick service in the oil change department.

Talitha Ward

This was the best dealership. They were very friendly and the service department was extremely fast