Reviews of Franklin Mint Federal Credit Union (Loan Agency)

t44s

nice alternative to big banks

Richard Gambrill

I had accidentally overdrawn my account. No letters, no phone calls, no emails, all of which they had. They moved right to a collection agency. Very disappointing. I would have gladly transferred the money in from my primary bank, FMFCU severed that connection for some reason.

Ganelle Carriere

My mom went through Rick Ditizio for a pre approval for a home loan. He basically ghosted her. He had her submit all her information and said he get back with her shortly and never did. She kept emailing and calling him and he ignored her.He's a terrible loan officer. I'd never recommend him or Franklin mint to anyone. Luckily we found another excellent lender and she was able to get a home.

Kristin Proto

FMFCU in Kennett Square is the best! Great customer service and very friendly. Thank you for being a great service in our community!

Chantice

Absolutely disgusting service. Account hit with fraud again. I no longer live in the area but kept my account because it was easier to transfer money and I had the account for over 6 years. I called customer service and they informed me they couldn't close me account over the phone(which I've done so before due to fraud). I was told to submit my information to the company email. I contacted the email on the 13 with two forms of ID. I was emailed back and told to fill out a form as well. I filled out the form and submitted it. I was then told in the next email to change my address and provide proof of address change. I emptied my account so they wouldn't have to mail me a check because their updated website wouldn't let me update my information. Then they tell me they can't do anything through email and I have to call. This is over two days of corresponding! At this point I'm convinced it's a scam. I gave them all the information they asked for and in the initial phone call proved my identity just to be told I'm not verified. So my Drivers License, Passport, Lease, knowledge about my account(all account numbers) and a phone call with me verifying my information in the beginning was not enough? I've worked in a bank for 3 years and never made someone keep an account their being stolen from open. I wish I could rate them less. Its truly appalling. Thank you Jennifer for wasting my time and keeping my frauded account open over an extra week. Run. There are plenty of other options that care about your safety.

KETO IF Mentally Fitt Motivation

Overall FMCU is not for the members

shanytell love

my account was closed over a year ago.. until this day I haven't received a letter..phone call nor email.. still no supervisor returned any of my calls. I called their corporate number which is the same number..I continue to get the run around..all I want is documents as to why my account was closed.and they want give me that.. disgusting

Sara Shores

This branch is overall okay BUT the customer service is terrible. Simply needed to update contact info and couldn't load the website on my end/having difficulties. The Rep had an attitude the entire time. I think she stated her name as Chekiah. Unsure of spelling. I had to hangup. May have been in the cardmember service department.

Aileen Hawa

Terrible customer service, you get different answers everytime plus an attitude which is really great.