Reviews of First National Bank of Fort Smith (Loan Agency)

dave falkner

Nice people who were eager to help, but their hands seem tied by terrible policies, leaving the employees unable to make commonsense decisions to take care of their customers. My transaction got delayed and botched numerous times, and the employees were able to do little to make it right, "because of the policy." Their on-hold recording boasts that they are an alternative to "big, conglomerate banks," but I had to do this same type of transaction with several big conglomerate banks, all of whom were actually much easier to transact with than FNB.

Ronda Russell

Best bank EVER!!!! BEEN BANKING FOR YEARS! NEVER WOULD USE OR TRUST ANOTHER!!!!! Come join us!

Lele Hampton

Convenient location and drive thru service makes it easy for myself who lives near by

Adam Watson

Great customer service and support. Very reliable and helpful. Glad I bank here.

Joe Herrmann

Best bank in town. From community involvement to investment FNB is there for all of us.

Cody Harmon

Terrible branch

Lizzie

Very friendly. I always feel welcome.

Sherry

We are simply honored to do business with First National and the team they have. Everyone is always professional. They go above and beyond to meet the needs in the community. We are humbled and honored to do business with such a great company. Thank you for always serving our needs well.

james canter

Best in Town great service

Bryce Wayne

Horrible customer service! I have banked with them for over 15 years and they have just went downhill over the years. There employees are not trained correctly, seems like they have a revolving door. When I tried to call the owner of FNB (Sam Sicard) he would just transfer me to the VP (Ann) which was and is totally disrespectful. She told me to stop calling Sam. Seriously who does that? Corrupt! I have officially closed all my accounts with them and went to Centennial Bank in FSM. Don’t waste your time with FNB. You aka the customer always has a choice. Will never do business with them again!

Jordan

Worst. Bank. Ever.

Donna Lavalliere

Everyone here is very nice they totally take care of my needs every time I go in the bank and it's just a good place to Bank

Angie Thornburg-Fimpel

My grandfather always banked with First National which got me started using them as well, Clean and professional employees - Daniel Hobbs handles our account and he is excellent! Daniel has assisted us many times over the years and we are very grateful to him for all he does!

Stacy Schmuck

Excellent bank! They've been doing business for many years! It's clean and the tellers are top notch!

F0xy Rules33

it seem as though all the good reviews end with "our bank",or "we are the best in the universe" employee dirty nose ppl it seems from an outsider perspective

Jeff Privett

If you want a hassle every time you bank, this is the place for you! The worst bank I’ve ever used. 3 weeks and I’m looking for a new, more professional bank.

Heather Culver

Don’t waste your time or your money! Horrible customer service. Sam Sicard won’t even take the time to answer a valid customer complaint. Truly not worth any of your time. Do not recommend this bank in any way form or fashion!

Jessica Sparks

They are an amazing place that has always been courteous and friendly and have personally went out of their way to help me with my needs as fast as possible. I wish there were more banks like this.

Clarice McClain

They do have some really out-dated policies. I wanted to change my address and you personally cannot do this on their website!? You must send them an email and ask them to do it for you...... ~Ridiculous~

Debra Harbaugh

Always fast and friendly

Jason Cumnock

Horrible customer service

Anonymous User

I like this bank a lot. Their debit cards have the words “Pulse” and “Cirrus” on the back of them, which means (among other things, I’m sure) that you can use them in Europe. I gave this review 4 stars because the Central Mall branch has had the camera broken on the far-left lane of their drive-thru for a while now. Today is 6-16-21.

thomas wilson

Your app needs work .Don't work most of the time.What happened to all the grownups?

ST Auctions

Garbage bank. With $29.00 overdraft fees. We will be moving else-were.

Crystal Lockhart

Great bank with nice friendly workers.

Sara M

I call all the time and everyone is always very nice.

Franki Smith

Not helpful , and y’all make it impossible for me to obtain my own information . Thanks so much ????