Reviews of Crain Kia of Fort Smith (Loan Agency)

Linda Brown

Oil change and always great service

Stephen Smith

Krystal Ciampoli at Crain Kia of Fort Smith was the mastermind behind getting me the vehicle and monthly payment that I wanted. She was extremely professional and answered every question and concern that I had from the beginning until the end. She also has ensured me that if their is ever a problem that she will be there to help in any way she can. Great service and excellent customer experience!

Ashley

Nicest sales guys in town!

Sarah Calvillo

I’ve bought three cars from them, and the last one just recently with Katlin! I’ve always had an amazing experience, but this last time was an absolute breeze with how friendly everyone was, how quick all the paperwork got done, and even how quickly my car was ready after detail and service! Thank you Katlin and Crain Kia! You have my business now, and with future cars! Y’all are amazing!!

Brooke Danielle Yandell

Wonderful people!

Rianna Raines

So wonderful. They did great selling my Kia soul and have been great with helping with upkeep

heather green

My husband and I shared a vehicle for the past several years. When I started working again it quickly became apparent we would need a second vehicle. I did a lot of research and landed on a 2022 Kia K5. Krystal from Crain Kia got me rolling in less than 24 hours in my gorgeous sparkly white GT-Line. She bent over backwards to get us approved. The next day she went even further and let us know we could get into a brand new Sportage for my husband for only $50 more a month, including GAP and we got help with the taxes, also. Our previous vehicle didn’t have GAP so it was an easy decision. Thanks again to the whole Crain Kia family and special thanks to Krystal & Greg!

Tabbie Sutterfield

Friendly, prompt, and clean.

patricia hoopengarner

Not a very good place!!!

Dunky Gamer

Easily the worst customer service in the Fort Smith auto sales market. Truly, TRULY a clown show.

Brandon Rehak

Amazing sales team. They got me the exact car I had been looking for and didn't try to push a Kia on me since I was there for a vehicle in their used inventory. In and out in record time.

Kimberly Morris

We have bought several vehicles. This is our 3rd Kia and this has been by far the best and easiest transaction. I told Corban exactly what I wanted. Told me he would see what he could do. He called me back within minutes. Called us the day my car arrived. Had all the paperwork ready when we got there. We were literally there 45 minutes. Now that’s how you sell a car.

john cross

I had been in the early and internet search for a while, I didn't see much online even in the Breeden Group to fit my needs and tow capacity. I visited Breeden Hyundai and they were helpful but didn't have the stock to meet my needs they searched Breeden Dodge and then Breeden Kia. They found a few possibilities and I visited them both. Breeden Kia had a Jeep that seemed to fit my needs. They made good deals get even better. Ricky Nolan really worked for me. They wrapped it up in a Power Train Warranty. I had no intent to trade but wanted to sell my vehicle out right. After we had made a deal they asked about my Wrangler and if I would be willing to sell it. It had some issues and they made me an acceptable offer. Before I made the deal to sell them the Wrangler I planned to pick up the "New" used vehicle (Preowned) on the following Monday but they genuinely offered for Ricky and DR Breeden to deliver it themselves this evening. Well we made the deal on both and it came in so much better than I had planned that I purchased a 3/36 warranty- something I never do- but did. Charles did a great job in financing and I couldn't believe the deal we did. Turns out this is my third vehicle from the Breeden Group. Of all my vehicle purchases in 40 years I have never purchased more than one vehicle from any dealer- except Breeden. Good job guys and thanks! jc

Angela Barrett

I drove over 7 hours round trip to purchase a 2018 Ford Explorer Platinum from Crain Kia in Ft. Smith on January 16th. I loved my salesperson, the rest of the management staff leaves much to be desired. I am registering my car in Florida at my full time residence. I'm living in Arkansas while my storm-damaged home is rebuilt in Central Florida. I spent 32 years in the car business and finance and sales Management before I retired in 2018. I do out of state deals all the time in Florida, they aren't that hard. Crain Kia uses a company called RegUSA to handle the out of state deals. Everything that could have possibly gone wrong with his deal after the sale has gone wrong. Arkansas state law requires the dealer register your vehicle within 30 days. That has not been done. They sent me a second temp tag which is about to expire and still haven't processed my tag work yet. The GM, Tom After, will NOT return one so glad phone call. he has managed to reply to a few emails, never completely answering my specific questions. I received a cryptic email from him on Friday that corporate had mailed my tag work to me. That's going to be a neat trick, I'm in Arkansas how am I supposed to get it all done down in Florida? I will have to fly down to do so at this rate before my second temp tag expires. I have called corporate relentlessly, for two weeks straight and have not received a single return phone call about my complaints at the dealership level. I tried to resolve them with the general manager, got nowhere. in order to try to idiot-proof this a deal for the brand new finance manager who had never done an out-of-state deal, I took his highlighter and I highlight of the front of the deal jacket with my Arkansas mailing address and said I was going to be here through the end of the year. I literally wrote it on the front of the deal jacket so the tag clerk wouldn't miss it. I also took a Post-It note, I wrote my mailing address here in Arkansas on it and stapled it to the bank copy of the retail installment contract. I also signed a blank credit application so that he could go back in and correct my mailing address to Arkansas so that Commerce Bank could get my statement to me in a timely fashion. It's like they put it in a new deal jacket or something and took the post-it note off, Commerce Bank didn't know what the hell was going on and sent my statement to Florida. the day I bought the vehicle, an hour into my drive back home I texted my salesperson and let him know I left a CD in the dashboard. I gave him my Arkansas mailing address as well and I also emailed the finance manager and gave him my Arkansas address yet again and said please make sure they send the CD to me here in Arkansas. nope, they sent it to Florida and a porch pirate got it. I have no idea if they have sent me the taxes in the taxis they collected in the deal by check so that I can do my own tag work because nobody will return any calls or emails! They're all fine and dandy and harass the hell out of you before you come down and buy the vehicle to make sure you get there but they have zero service after the sale. I had to file a complaint with the DMV today, they left me with no choice. I have tried calling the corporate office in Little Rock all day on Friday, nobody would ever pick up for me apparently they have caller ID. so this morning I called with my number blocked and was able to reach the gal that answers the phone to has all the personality of a wet rag. She tried to refer me back to the store, that's not going to work I told her I'm complaining about the store and the store is not responding so I need to talk to somebody over that store. She put me through to a voicemail with no recorded or outgoing message. I left a voicemail for this unknown person, tried calling back 6 times still not answering my calls. if you live out of state you are a fool to buy a car from this dealership group. they could care less about satisfying their legal requirements to title the vehicle or perfect lien within 30 days from the date of sale.

Roy Stone

Friendly people, excellent service.

Lollie Dot Com

I've worked at three car dealerships and one mobile home dealership. I've seen a lot of deals. I've never seen a pair of magicians like the sale rep Chris Kopp and his favorite finance man, Charles at Breeden. They put me and my 'so so' credit into a perfect for me, brand new Kia Forte, at a good price with 5.69% simple interest. Read that twice. Those aren't typos, those are facts: so-so credit, good price, ~5.69%~ ~simple~ interest, ~brand new Kia~. Your eyes watering up? Mine are. Three days after buying it, when I would expect to be filled with buyer's remorse, I'm instead still amazed at how I got to be the buyer in the best deal I ever saw go down in my whole life. ME. Of all the car lots in all the world... I was lead to Breeden Kia. Whew! Thank you God for the gifts you've given me. :) My hand to God... I trust that finance man to work magic. UPDATE: 2014... just traded in the kia forte for a bright yellow kia soul exclaim. LOVE IT! Had it about a month. Drove it to California from Arkansas and I know that trip well enough to know it's normally a daunting, exhausting trip... but not in that sweet car with the most comfortable seats. Sit in them, don't sit DOWN in them, you don't have to sit down or hike up... just sit. Sweet. Charles is still there. Bought from the British guy, Nigel this time since Chris had moved on and liked him best of all. :) Again Charles got me great interest rate. Awesome.

marylee keeney

I LOVE this place! Tim Bodnar and several others are absolutely amazing people to work with in the service department! Highly recommend paying a visit as soon humanly possible.

Stephen Sonnenmoser

Have used this dealer's service department just twice, since moving to Fort Smith, but each time they were timely, professional, and courteous and as a plus gave our car a good wash after service. Definitely recommend these folks.

Ray Eli

I’ve bought 3 vehicles here myself. Always getting a great deal with no hassle. They have a wide selection and the best pricing with the best warranty. I’ve told all my friends and family. They have a great staff and Tom always comes out and is super friendly. Go check them out they have the nicest most up to date building in Arkansas

Les Boyanton

Great for the buying experience, will leave you waiting over an hour for a freaking OIL CHANGE on a scheduled service.

Jodi Spurgeon

In October I went looking at 4 different dealerships to see cars I researched. Crain Kia was wonderful. I made it clear I was not buying a car that day and that I was shopping around. They didnt try to push me into getting it that day and they didnt harrass me afterwords. We went back today to make the trade in. When they answered my questions they spoke to both me and my husband not just my husband. Jesse was amazing and went above and beyond. He did a fantastic job. His manager whose name I believe was Reggie, but I'm not positive, was also very helpful in getting me the car I wanted. Their finance guy, Greg, explained everything in detail and made sure we knew what was going on. He helped us pick out a great warranty also. Over all this is a wonderful place with great employees and I'll recommend everyone I know to go here when they want a car.

Shadelle Ferguson

Great people. They will have you laughing the whole time that you are there.

Tom Turner

Will sell you a car without telling you it does not have a spare tire or Jack. Not ethical at all would not recommend this dealership to anyone.

Charles Astor

Dishonest to the core. I arrived looking to potentially purchase a new vehicle. After looking at the cars, I went inside to try to get the price of a few vehicles. Instead of just giving me the price, the salesman starts asking me for my information. I asked him what for and he said he needed to check some numbers. I inquired further and it turns out he was going to try to run a hard inquiry on my credit without my approval! After that, I asked for the prices again. The manager sat at his desk for a few minutes and handed the salesman a piece of paper with some numbers on it (keep in mind I'm asking for out the door price), the numbers look good but they don't have the car I'm wanting in stock. They wanted me to put a deposit down to hold the vehicle. After that, it turns out that the numbers they got me was the price difference on my trade in and NOT the actual out the door price (they lead me to believe this was the out the door price until the final moments). At that point, I got up and left. Another salesman mean mugged me as I was leaving, as though he wanted to assault me or something. He was also had a ton of tattoos (not that there's anything wrong with that but it seemed to not help his character in this case). The original guy who was helping us seemed nice but the management seem to be a bunch of dishonest charlatans. I've never had such a bad experience buying a car. Would not recommend to anyone. Also, they do not keep the cars on the lot very clean.

Serina Anderson

First time to get my Sorento serviced, very friendly

Tiffany Hamilton

We had a great experience with the Crain team. Our salesman Johnny Robinson was awesome, he was patient and so helpful! This isn’t our first KIA and it won’t be our last, very happy with our car buying experience.

Melody Buchanan

Very clean cars and store. Great inventory to choose from with very friendly and knowledgeable staff that genuinely care about the customer and not just the 'bottom-line'. I've purchased 2 vehicles from Crain Kia of Ft. Smith, Ar. and I highly recommend this dealership. Thank you! Melody B. Greenwood, Ar.

Paul Kate

Great experience. Went car shopping for my daughter and found a great car in her price budget. Chris Kopp is a great guy! Knew how important it was to find the right car at the right price without making up wheel and deal for it. We will definitely be back.

Keely Wilson

Had a great experience at Crain Kia!

James Pennington

Friendly, Knowledgeable Staff My wife had a stroke 2 years ago and now has trouble getting in and out of our main vehicle which is a full size GMC pickup truck. Because of this we started thinking about trying to find a vehicle that would suit her needs and allow us to be able to keep our pickup as well. A while back she told me she liked the looks of the Kia Soul but we didn't know anything about them. My supervisor at work has had 3 back surgeries and he drives a Kia Soul so I asked him how he likes it. He said he bought it because it was easy for him to get in and out of, was comfortable and had plenty of room. Last Saturday while on our way to a Razorback Baseball weekend series we stopped at the Breeden Kia dealership in Fort Smith just to look at Kia Souls, check prices, and see if my wife could easily get in and out of one. This is when we met Coy Jones. We told him what we were looking for and why. He then showed us what he had available and answered all of our questions without putting any pressure on us to buy right then. He offered to let us drive one and we decided it would work perfectly for my wife. After a good friendly visit with Coy we went on our way. A couple of days later we decided to give Coy a chance to make us a deal. He worked hard to find a deal that would fit our budget, he returned my phone calls promptly, was honest and handled everything in a very professional manner. When we went to pick up the car, Charles Burton was nice and helpful with all of the paperwork, etc. He explained all the details of the warranty and financing very thoroughly. In my opinion, Breeden Kia seems to be a topnotch dealership with a staff that goes above and beyond to try to meet the needs of the customer. Overall, it was a very relaxing and stress free experience. I would recommend Breeden Kia because of their friendly and professional staff and their prices are comparable to other dealerships we checked with.

Jeff Carter

Great company and great people. A great buying experience.

Mariann Jiles

Love the guys there

Dusa*on *da*rise

Coy Jones was the sales man that helped me get my Chrysler 300 and Charles the manager made sure that I was approved and that I didn't leave the lot without the car of my dreams... thank you guys

Christina Sigler

Few years ago I had bought a Kia Sophia and I loved it! I took it in to be serviced every time it needed something done there at the Kia dealership. My dad actually bought a Sportage almost 3 years ago and I knew I wanted another Kia. What brought me back to Kia was the amazing service they provide and the friendly faces. They have always gone above and beyond with me. Patrick helped us out a lot with buying my new 2014 Kia Soul. I have never in my life bought a brand new car nor did I think I would qualify. I was excited that Patrick was able to help me out. I also have to say that I never felt like Patrick ever put me on the spot. And in all the times I've purchased a vehicle, I have never had a dealership contact me to see how things were working out. I love that about Kia and I will continue to recommend them to anyone. You guys are awesome!

Howard Payne

2017 Kia Soul sold to wife and daughter with high pressure sales tactics on the spot. Charged more than it is worth. It spontaneously caught on fire. Now dealer is avoiding making it good. Making me and insurance foot the bill. Not standing behind their product. Stay away, stay far away.

Brittany Savage

I have never had a more enjoyable car buying experience than here! I literally felt like royalty. Krystal worked her magic and in to my heart! Better yet I’ve bought another car since then from her. Ever buying experience has been seemless. Would highly recommend this dealership to make your dreams come true! Painless! No brainer!

Ricardo Ortiz

I went to, Crain Kia several months ago to look at some vehicles and i was greeted by, Carl Howerton one of their sales representatives and I had many questions about a car that i was wanting to buy. I was impressed with, Carl's and the staff professionalism, that was a key factor in my decision in purchasing a Kia!!!

Chasity Sanders

Every time I go to Crain Kia of fort smith Tim Bodnar always goes above and beyond for all my questions and needs! He’s the absolute best!

eric chambers

I always buy my cars from Crain dealerships. I just got a 2020 Kia Optima and it was time for service. The service staff was very friendly. I literally witnessed rude customers being passive aggressive and snarky with the service people. They handled it so well and were so friendly. That takes a professional. The facility is clean and nobody was pushy trying to sell me things I really did not need. I will definitely be using Crain Kia for all my maintenance needs in the future. Great People!

Codey Flagg

Took car in for oil change waited for 3 hours for a phone call for us to come pick it back up never got one decided to go and see what was going on car was parked in front of service dept with a dent and scratch's down the side of it went in to get keys asked them about it they went out there said it was like that when we dropped it off I knew it didn't have any before then asked for paperwork showing services done like they have always gave us before they said it would be mailed to us and they hurried back inside we left feeling rushed out of there and our questions not answered if not for the maintenance plan we bought we would never be going back there after the plan coupons are used up will never be going back for service or to buy a vehicle

Patricia Simmons

Have bought 3 cars from Crain and 2 from Greg at Crain Kia. Great salesman. No pressure. Helpful. Everyone I’ve had interactions with at Crain Kia has been fabulous.

Douglas Domerese

#1 for customer service

Kevin Upton

The people here were very helpful and seem to make it there mission to make me happy.

Becky Yandell

I have my second Kia Forte and absolutely love them. Great service and sales staff! My brother-in-law liked mine so much he bought a Teluride!

Melinda Shelton

Paul Robertson is the guy! Thanks Paul for my 2017 Forte!

Johnnie Shores

Very good customer service!

Roy Lewis

Bad

Will James

Great group of people very polite and respectful!

James Esteph

Went here to discuss the repair of a crankshaft main seal leaking that will eventually ruin the engine of a vehicle bought here and was brushes off and told it would not be covered under the bumper to bumper warranty as that doesn't cover seals and if catastrophic engine failure happened due to running out of oil they wouldn't cover it as the leak has been noted on my paperwork and now the engine wouldn't be covered unless I paid to have it repaired before complete faikure. Horrible customer service from the warranty department and the service department had the vehicle less than a week and the salesman said I had a bumper to bumper and also had us purchase another warranty that would cover any thing that could go wrong but then come to find out that was not the case. Horrible place to buy a car and expect them to stand behind it.

Peter Moran

I found an Acura I liked at Crain even though it was 2200 miles away. I worked with Paul Robertson to have the car checked out by the local Honda dealer, buy it, and have it transported. He coordinated everything on Crain's end. Communication was good, all went well and I'm happy. My thanks to the office team and Paul!

Jade and Lakelyn

Totally exceeded my expectations! A couple of weeks ago, the engine locked up in my wife's car. It figures that I was just out of warranty and the VW delaerships were quoting my over $7500 in repairs. We tried every angle and were going to be out at least $5000. We walked in to Breeden Kia with very low expectations, but were told that D.R. could help us. We honestly didn't even look at the cars on the lot. Just walked straight in and explained our issue and wanted to know if we could get any help. No need to waste any time looking. The guys at the dealership got right on my problem and came up with multiple solutions. I was pleased that I got very honest answers and genuine help from the staff. Needless to say, we picked the car up on Monday and could not be happier. Thank you and I highly recommend the staff at Breeden Kia!

Amber Wiley

10/10 recommend Krystal. Always willing to answer any questions regarding a recently bought Kia Soul. Very helpful.

Mya McGinnis

Thanks to Corban I got my feasible dream car of a Kia Soul. He made the process quick, easy, and painless. I loved how transparent he was with us. He wasn't aggressive, like most dealerships, about trying to help convince us to buy the car. We will definitely be back if we need another vehicle. Thank you Kia team!

Cindy Salazar

I took my car to get a couple of recalls fixed on it and I found the service staff very friendly.

Bubbasouth 25

They were very rude when it came to credit so if you go here make sure you have sky high credit

Brittney Lewis

Justin was so wonderful! He was patient with us and showed us all of our options to make sure we were happy and comfortable with our purchase. Definitely went above and beyond for us! If you’re looking for a car go see him!

Jody Bofonchik

Did excellent job of fixing my car

mackenzie holmes

The dealership has some very nice cars to choose from. Krystal helped me trade my car in for one I absolutely love. Everyone was super friendly and made the process very easy. We were in and out in no time. Definitely recommend going and seeing them at their new dealership, it’s very nice.

Lindsey Ramsey

The staff is wonderful! The new building is so beautiful and sooo clean!! I spoke with Katlin Lamb when I was there and she was so kind and so knowledgeable about the latest vehicles on the lot! I definitely recommend them!!

Brittany Nicole

These guys are great salesmen. They work hard to get you the car you want at a reasonable price. Friendly atmosphere an all around great dealership with an excellent warranty. I love my new car!!

Larry & Cindy S.

This is the third vehicle we purchased from Crain KIA. This second vehicle had some issues and the Crain team went 125% to make it right! They made a difficult situation into a positive one, willingly and courteously. We are extremely grateful and pleased with our out come and just love our new vehicle! We would definitely purchase another vehicle there in the future. Do know with so many Crain dealerships selling many other makes and models that they have the ability to search their inventory for your exact dream vehicle all right there at Crain KIA of Fort Smith AR. So a BIG thank you to: Ricky Nolan, Robert London, and Jesse Young!!!

Momof5

Salesman Jeremiah is Awesome very helpful and really cares about his customer needs doesnt try and pressure you into anything and takes his time with you. I encourage you to go and visit himif your in the market for a vehicle. On the other hand salesman Ruben was very rude while i was there talking on the phone not very attentive and since i was only looking to buy used he treated me like i was a less valuabe customer and made up a lie about having an appointment and was just going to let me drive off because I wanted to take my time and think it over he was only concerned with the customer who was buying the top of the line very expensive vehicle and thats not how you treat customers all customers deserve the same respect no matter what they are buying Last but not least the sales manager was very nice only thing that bothered me he wouldnt give me the value of my trade unless i told him which vehicle i wanted as if the value was going to change and that definitely is not right so overall i say i do recommend them but obly because Jeremiah was so professional and was such an honest salesman who really cared about me as a custmer and my needs. If he was not there i most likely would have given this place a lower rating.

Drake Simmons

Would recommend the service center. Purchased new tires, got an oil change, and inspection. Prices were decent and they worked with my crappy schedule.

Stacy Chronister

We have bought 2 vehicles from Crain Kia and both experiences were very good. We highly recommend them. If you have a chance, ask for Chris Kopp and he will work with you to find a great vehicle. If you visit, tell them I sent you!

Jason Anderson

VERY DISHONEST DEALERSHIP ! I had a horrible experience

Rosa #TWD (Rosa)

Very nice.

Kristen Cholousky

I recently bought a car with the help of the salesman, Katlin Lamb! She talked me through all of my concerns & was very knowledgeable! I was about to get exactly what I wanted/needed & she helped offer me information for future benefits for myself! Was very pleased with the environment & people! Referring anyone looking for a vehicle here! ????

Lisa Duvall

Got me in my challenger with little issues. Good to work with.

Harrold Cathey

Great bunch of guys. Very helpful

BIG-c A

i love crain kia fort smith very generous and very patient. they are awesome go see ray quinteros

Katlin Lamb

I recently purchased a 2021 Kia K5, here with Johnny Robinson! he was the best sales person I've ever had! he wasn't just eye candy, he is very knowledgeable about what he is talking about. I received a call as soon as this vehicle got in! he was not pushy or overwhelming. i really appreciated all of the information he was able to share with me about the vehicle. Ricky was also fantastic, he submitted my deal to only one bank, so it didn't hurt my credit at all barely went down which, i really appreciate. AND in finance i was helped by Jesse, he was great and knew exactly what he was talking about. I LOVE MY NEW CAR and will be keeping it forever! thank you so much Johnny and everyone at Crain Kia in Fort Smith!

Jean Pinnell

Overzealous Salesman created a reduction of my credit rating and I was not the customer, I was there only as a friend who was looking to purchase a car and why he ran credit checks on me I will never know. my recommendation, don't go there

Patricia Kupillas

Very helpful. Purchased a used Kia from a different dealership. Crain was very helpful in checking it for us and ensuring that everything was in good condition. Very friendly staff.

Juanita Dobson

Great place to do business they treat u like family

Leslie McGregor

Very disappointed with sales. Wanted Sale tax paid. They said that our Gap insurance will pay for the sales tax. Took them at there word... Well, to make a long story short. We got less then $50 for our Gap insurance and had to pay over $750 on the sales tax. If we knew that we were going to have to pay the sales tax. We would never had bought the Sedona. Won't be back!!!!

Juan Gallardo

New service area is nice but expect to wait over an hour if you bring your vehicle in for a simple oil change even after scheduling an appointment. I’ve waited up to two an half hours before, ridiculous.

yvette chappell

Always helpful and very friendly

Chris Hembree

People are friendly and courteous!! Great place to buy a vehicle!!

Nicole Cherry

Awesome service!! Kiefer was Great! He always takes care of is when we stop by!!

Judy Evans

Bought a car there a year ago. Love the car! But... had trouble registering and tagging it because the title was in suspense. Got through that and guess what thought it was fixed..Nope.. went to tag the car this year still in suspense. I called 2 months ago and it's still in suspense. Somebody doesn't know what they are doing!! I wont ever buy another car there due to this. Thank God oforthe lady in Little Rock lifted the suspense for me for 1 day so I could tag it this year. This is bull. Got a letter in the mail says it's still needing fixed!

Lisa Wallace

The new Crain Kia of Fort Smith dealership is so beautiful! The service department is so helpful. I would recommend Crain Kia Fort Smith to everyone!

Virginia Holmes

Very nice and helpful. But, very expensive.

Felecia Thomas

Very professional people great service

Teresa Bradshaw

I love my Telluride. Crain Kia is awesome the from the sales department to the service department. They answer all my questions. They make me feel like family!!!

Robin Fleener

Krystal has helped 3, no 4 of my children as well as myself with purchasing vehicles and we absolutely love working with her. Highly recommend her for your new car purchases!

chris willis

Very friendly atmosphere and sales staff. They helped us get an awesome low interest rate and a great price on our pre-owned Equinox.

Daniel Lewis

Will never go to any other dealer but them!

Dian Primm

Bob Daugherty was the service manager and Bill White KIA and Breeden KIA. We had purchased a 2008 KIA Rio from Bill White's. I took the car into the dealership several months later because I heard a noise in the car. I wanted the car to be checked out. Bobby said would you like for the tires to be rotated too. We said yes. We waited in the waiting room. We could see the car through the glass windows when the car was in the shop. A very young boy was attending to my car and he kept looking in the waiting room to see if we were watching him. I kept watching him and I never saw him take the tires off to rotate them. I told Bobby Daugherty the service manager that I never seen him take the tires off to rotate them. Bobby became furious and mad. Bobby started fussing. He brought three guys out from the sales area and told them what I said. I don't understand why Bobby did that. The guys didn't say anything. He said the tires were rotated. I said no I don't think so because I watched him. Bobby said alright no charge. Bobby told me they weren't going to service my car again. I said well I can see an attorney about that and see what the advice is. He said I still aren't working on your car. I let it go like that and never went back again. Bobby was very rude and out of place. He should have been fired on the spot. You never know who to trust in sales and service anymore. I probably won't buy another KIA again because of KIA's dishonesty. They lie and crook. They only pick certain people out to lie too and crook.

Julie Naylor

I bought a used car at Crain Kia in Fort Smith 6 weeks ago. I have yet to receive the paperwork and title for the vehicle. I have spoken with them several times and they claim it takes 3-4 weeks to obtain the title. Six weeks out and still nothing. I called the corporate office and never got a return call back. I called to speak with the financial manager at Crain and had call him multiple times in order to speak with him. If you do buy used car from them do not leave the lot without the needed paperwork to pay your taxes. I would not recommend this dealership.

Garry Norman

Car lot

Mary Willis

Everyone was friendly, helpful, attentive and showed that they cared about what I was looking for and needed. There was no sales pressure which was a slice of heaven. They answered all of my questions and helped me set up the bluetooth and showed me how to use the features of the car I was not familiar with like UVO and GPS.

Danielle Wollschalger

Tim in service has always went above and beyond to make sure I’m taken care of!

Jim Degnan

Excellent experience, everyone is willing to help and very courteous. Probably best experience I've had at a car dealership.

Ethan Valliquette

Krystal made my car buying experience pleasant and I recommend working with her

Kirk Turnbo

I had an absolutely wonderful experience with these guys. I live in Little Rock and dealt with Ricky Nolan all over the phone and he was more than helpful on top of being kind and respectful. I can't recommend them enough.

Lee Rosenzweig

service is too expensive,,oil change with tire rotation is sixty dollars..

Guisselle Morquecho

(Translated) Excellent treatment (Original) Excelente trato

Morgan Tackett

I got my dream car last weekend thanks to Jamie. He and everyone else were so helpful and friendly! Will definitely recommend these guys to everyone!

Derek Carter

You can’t compete with Crain Kia! They’re number one for a reason!

Judy Thompson

Today my husband and I drove from Mena, AR to our appointment for recall work for our 2011 Kia through torrential rain. When we pulled up at the service center, there were already cars parked under the covered service drive in. I was dreading the thought of getting soaking wet running into the building when this nice man came out and directed my husband to drive under the front portico. He said his name was John and invited us in and to make ourselves at home. John advised us they were short one technician and it might take awhile. He assured us, though, if we needed to go somewhere, he would make sure someone would take us. Shortly afterwards, John came back out checking on us and advised that since we were from out of town, he was trying to get us pushed to the front. He then told us that he was leaving to go to lunch, but wanted to know if we needed anything before he left. It was not long afterwards when our car was brought out to us. Everyone there was very efficient. However, John definitely wins the "Gold Star".

Jud Shomber

Great Service go ask for Edward S. Easy to work with

Johnathan Manasco

Thank you josh for the best car buying/ shopping experience ever! Your sales and customer service skills are great! Don’t ask for anyone else. He’s not pushy like some ppl we’ve dealt with. He gives you the numbers and helps you make your decisions on your own. Josh is great! I wish I could buy every car I own from josh!

Aaronbob Mizell

Online prices are false.... Just add 6000 or 7000.

Ron Morton

Not a good place to shop for vehicles. Beware of the salesman that will lie.

Riot 4577

great customer service , the staff is always friendly and helpful !

Mani Sourinthong

Great dealership with great service!!!

Bill Kalinowski

Bob Renfro was an awesome sales person and listened to exactly what I needed and got me in to the perfect vehicle.

Hollie Whitney

Went to look at a car and they raised the price when they realized I had a trade in. I pointed out and they said the raised price was what it was supposed to be. Then when I went to finance they ran my credit TWENTY times, although they said they were only doing a soft hit and it wouldn't hurt my score by more than a point. It destroyed my credit. When I said I wasn't buying their car the manager who was helping me stormed off and slammed his office door like a petulant child.

Tommy Gage

Corban was awesome to deal when we purchased a new 2022 Sorento. Would definitely recommend.

Ron Rankin

Great help and cars

Jennifer Wilkins

I absolutely love my car! But it should have came with new tires! And they didn't put any gas in. I bought the car with the gas light on.

donna portman

We were happy for almost 5 years. We started the process of getting a new key probably close to 2 years ago. Jordan was the first person that was supposed to get the key. Never heard back. Talked to probably 3 people that never called back. About 3 weeks ago I called and they got it in. Go up to get it but now the warranty has worn out and if I want it I have to pay for it. The man I spoke with was horrible!! We have 2 more payments on our soul and was going to buy another one. We will be going somewhere else. Donna Portman

Misty Cleveland

So a couple months I came by because the under carriage on my Sorrento was coming off. It was suppose to be ordered and I was to be called when it came in. Never received a call! I had to call! It also needed a recall. Was never told how long that would take. I scheduled an appt to have this fixed. When I get there I asked how long it would take and im told 2 or 3 hours? Every time I schedule any service on my car I am there at least 2 hours. Even for an oil change! They act like im inconveniencing them but my time is just as valuable! Maybe some communication classes for your employees would be something to look into? My business is obviously not important to you all, so I willbe looking to go else where. Love my Kia but not Crain Kia service department of Fort Smith!

Victoria Howard

My husband recently heard a noise when driving his 2016 Kia Soul. We took it in for a diagnosis and they tell us the transmission is bad. Used it would cost 2500 to fix new 3500. He said it should be covered on his warranty just to find out after owning the brand new Kia Soul for 6 months they took it upon themselves to cancel our warranty. No calls, no emails just goodbye 100,000 mile power train warranty on a brand new vehicle because that makes perfect sense. Then when my husband asked why his warranty was canceled they claimed we canceled it and received a check. WE DID NOT. So my husband is very upset and pays the 116 dollar diagnostic fee that they tried to charge us 150 something for and he told them to fix the raised fee because that was not what he was quoted. They fixed that. Today my husband took his car to a different shop to get it checked out and turns out a wheel bearing is bad. A wheel bearing costs 180 dollars to fix. Not a transmission problem that would cost 2500! People beware of the technicians if they deserve that title. They obviously do not have proper mechanical training.

Rice Robert

These guys are amazing, you couldn't ask for a better group of people pulling for you. They went above and beyond to help me out with a vehicle. Sherman O'Neal, remember the nam folks. This guy will make it happen!

Katie Barber

I had an appointment for an oil change and it took them over an hour to get it done. I could have gone somewhere else a and had it done in 15 min.

Denissa Amen

This place lies

Meredith Leblan

Bought my 2020 Kia Forte in August of 2020. Was told by the Sales Rep and the Financial Manager that I would be able to trade in 6 months to a year for cheaper payments. I explained the payment was to high but they reassured me that I could once again trade in for cheaper payments. So I bought the car. After 8 months they said they would not be able to get me cheaper payments but the same payments. The passenger window is messing up and has been. Ive been waiting for a phone call to fix it but still nothing. I have filed two complaints and go figure still no response. I would not recommend. The sales rep was a sweet heart but apparently told me the wrong info.

Terry Bly

They sold me a new 2019 Kia Soul today. I was surprised because I don't have the greatest credit My salesperson Ed was awesome and very helpful. I didn't feel pressured at no point. This was the easiest and most comfortable car buying experience I've had hands down.

Kalin vance

Very friendly and was well taking care of. Recommend Krystal as a sales and highly recommend Crain Kia for your vehicle needs.

donna vanzant

The best place I've ever had repairs done

Patricia Wolfinger

I bought a 2017 Kia Soul. Great staff.

christy lenzini

Great experience with sales person Corban Ochsner. I have bought multiple cars from him and Kia and they haven’t disappointed!

sherman oneal

Go see Ricky Nolan and tell em Sherm sent ya!

Mary Lou Ellis

The most enjoyable, stress-free car buying experience I’ve ever had. Jesse Young went above and beyond to get me literally the exact car I wanted, but was at their Conway location. Needless to say, I left with that same car! Go see Jesse Young if you’re in the market for a new vehicle!

Mike Bowman

I will not do business with Crain Kia again! I just wanted a fair deal, but instead they marked up my trade-in $9,000 after giving me only $1,500 over my payoff. Dishonest! Salesman was a good guy, but i can't say the same about the sales manager.

Don Teague

Friendly and great salespeople

Shawn Hammontree

Paul Roberts made the experience very enjoyable. Great Customer service by everyone there.

DERRICK CALHOUN

Outstanding Staff and Facility.

Robert Haag

Just wanted to say thank you to Krystal for helping me get my car. Was looking for a gas saver with gas going up and she helped me get the perfect car. Thank you!

Heather Tolbert

Great experience. Very fair!

Andrew Strange

Brought my car in to be repaired on Nov 15th. 3 weeks later (on an estimated 1 week repair time) and its still not done. They wouldnt even verify what the damage was without somebody else being on the hook for the charges. No one is ever available to take my calls at the service dept. It takes days to get a response out of them. Then its the same regurgitated garbage, blamig the delay on somebody else. On top of all that, they refused to provide a loaner because the work wasnt under warrant. Any other dealership Ive dealt would be happy too, but not Crain. I will not be buying another Kia or ever dealing with any Crain dealership again because of their horrible customer service.

Kensey Toney

I had a great experience. Krystal made it quick and easy with very little for me to do or think about! I told her my wants/needs and she made it happen. All of the staff were very friendly making it a comfortable dealership to be in! I will definitely continue to use them for my future purchases.

James Grammer

Krystal was awesome and helped find my girlfriend a new car. She absolutely loves it!

Jeffery Molnar

nice place to get a car. or suv friendly people there to help you that don't push you into buying

Melinda Ward

We love Crain Kia Fort Smith. Great sales teams and great service and detail. Chris Attee and the team really made us feel special. Highly recommend .

Raymond Quinteros

Major upgrade on the new building. The whole staff was professional. Great customer service. Amazing line up vehicles. They were so nice and offered water and coffee and we watched tv in the waiting area. Stinger was delivered spotless and clean. They are the best

Randy Reed

The employees were friendly and very helpful

Larry Robbins

This place sux wouldn't buy anything there.

Debbie Musumeci

New service rep was great.

Steph

I only give it a 1 because it's the lowest. These folks lied to me, pressure sold us, and didnt follow through with what they told us they would do. Just know 100 hours love it or leave it does not mean you can get your car back if you dont like it. It just means you can get something of equal or more value. They mislead us on this matter.

Elizabeth Cardona

I had an amazing experience buying my vehicle there. I really recommend their dealership! They have the best customer service I’ve ever had!

Stella Miller

Very fast , friendly and clean ..has snacks and drinks while you wait

Mary Clayborn

Just bought a Kia Sorento recently. Bob Renfro was our salesman. He was great, knowledgeable about the vehicle and helpful with questions we had. My first vehicle to own with so many features and Bob explained all the features to us since we were not familiar with a lot of them. He went over and above to make sure we were satisfied with our purchase. We love our Sorento. Thank you Bob and Crain Kia of Fort Smith.

Joseph Lawson

Service Department has been a nightmare. Oil changes take anywhere from 1.5-3 hours(yes I’ve waited 3 hours for an oil change) they messed up 2 different times putting in our oil filter after an oil change. One time we caught it as the oil was leaking slowly enough to take it to them and they fixed it. The 2nd time the oil was pouring out because of it not being fastened tight enough. We ended up having to take it to another place who said the oil camp was barely hanging on. They had to add oil so we could even make it back to Crain Kia for them to fix. Now we are on our 3rd issue. After an oil change my wife had got on the interstate to head back home when flashing lights came on our car saying “oil level low- turn off engine) she had to stop the vehicle on the interstate and check and make sure she had oil to turn around and take it back immediately. Took it back with the light flashing the whole time. Got there the lady didn’t apologize or anything just told her I’ll take the keys you can go have a seat. Then they claimed they didn’t do anything to it to cause that light to come on. (Nothing wrong with the vehicle before the oil change) they ended up wanting to look at the vehicle and see if they needed to replace some part(s). My wife told them they weren’t going to touch our vehicle again and we drove it to a different shop where a $250 part now needs replaced. We will never be back. We will also not recommend this place to anyone.

Marion Mccurtain

Bought my Sorento from Ray the The California Jumper. He knew everything about it and told me about the warranty they come with. That’s what sold me on it. The new building is phenomenal and the coffee is good boy. This is the 5th car I’ve bought from him and I recommend everyone I know to him. Hardest working young boy and helped me get into exactly what I needed

Carrie Lynch

I went in to get Touch up paint. I was worried that I wouldn't make it in time when I got off work. Jordan in parts said he would stay later and wait for me. It was only a 10 dollar touch up pen. When I got there he and another gentleman were so helpful and nice! Nice organized lot as well. Thank you!

Krystal Ciampoli

I bought my KIA Sportage there along with our Ram. The service is great, the people treat you like family.

JJ Sweeten

Our salesman was Jamie, and let me tell you. He was great! He was very knowledgeable and led us in the right path! I feel we got the best bang for our buck that otherwise would not have happened with a 2022 Forte GT. We will def be returning our business to them and highly recommend the Kia dealership in Fort Smith! Great job all around guys!

Ronald Edmiston

My experience at Crain Kia was not very good. They advertise one price and advertise 5 tires and they only had 4, no spare, custom rims and tires and charged me $1000.00 more then what was advertised on the internet. So if you buy a used car from them watch out. And they will call you back when you complain but they always have a excuses till you give up. Well I give up they win. Will walk before I ever buy a car from them again. And like a other person who gave a review here. I have no choice but give them one star or I can't post this review.

Chris Center

bunch ofchain yankers

Nick Otts

Apparently the warranty is only good if you buy through them new, I bought a used 2015 soul that had salvaged title 3 months ago. Only salvaged due to body damage, motor started making noises. Car was towed to Crain, they had for 18 days only to tell me that the motor is blown and its on me to fix. Be careful

Jennifer Evans

Ginger is the sweetest funniest person alive and Heath the salesman, is hardworking and does everything in his power to make it am enjoyable experience!

Katen Partain

Well! I used Crain Kia for years only 2 bad experiences but the results is always new people is to blame if the new people don't know what they are doing I don't want them touching my car! This car makes my money to support my Family . I have never missed a service always depend on Crain Kia to do me right just week's ago I got a my car serviced an tire rotation before the oil change time an couple days later change oil light comes on ???? the answer was new guy forgot to set new code I go to get in my car yesterday won't start it wasn't nothing like a battery dying I thought it was to do with gas nope bad battery well I thought that was all checked I'm kinda scared to see what happens next hopefully the tires are on tight an don't fall off going down the road . On HAPPY note Jordan noticed that I wasn't very happy an took care of my cars needs today even after he told me it would take 2 hours which I wasn't having that he took care of it right then SO THANK YOU JORDAN!!

Sharon Berdahl

I have taken my Malibu there 3 times in a year and a half all three times something has gone wrong with my car, this time the car wont start cause something is draining my battery, so I will NEVER go back there. It was running g great with no.problems drove it home and it hasn't started since, you talk to them and all they can say is you dont have the extended warranty. So pissed????

whitney call

I had the most amazing experience buying my vehicle there. I really recommend their dealership! They have the best customer service I’ve ever had.

Chris Belcher

I have bought 2 vehicles from Crain Kia in fort smith. The staff was awesome, and the service was great. I definitely recommend KIA for any of your car service needs.

Jonathan Franklin

Tim Bodnar the Service manager at Crain Kia is the best in the business. I would never even consider taking my cars anywhere else. He has always taken care of anything and everything for any cars for all of my family. I can’t say enough about how amazing his customer service is. He always gives 110%

Ruth Espy

We bought a new car at Crain Kia a couple of days ago and had a great experience. No hard sell or pressure of any kind. Salesman, Ray Quinteros was so gracious and respectful, and finance officer, Greg, was patient and easy to talk to. We'll sure tell people how very pleased we were with our experience there, and we will come back when we get ready to trade this car in.

Cathy Adams

The customer service was excellent. They were attentive & courteous.

rose ashing

I purchased a 2021 Kia Sportage from Krystal C. and it was the best experience I have ever had from a sales rep. She took the time to explain my SPORTAGE to me cause Lord knows I needed it! Lol! They are friendly and helpful. Thank you Krystal!

Terren Mayberry

Crain Kia is amazing and that’s all thanks to Tim Bodnar he is the best and the backbone. I wouldn’t imagine buying a car or discussing options with anybody better!

Fidel Almira

(Translated) Good service (Original) Buen servicio

Reba Francis

Robert London was very nice and Greg in finance was wonderful but we was told $2000 down and when we got there it was $2300 and just a few other things but would go back again just do things a little different

s t

Really regret buy from here gonna be a long 3 years dealing with then sales to service n vehicle

Angel Freeman

Kaitlyn and Johnny were absolutely amazing! They both went above and beyond to make sure I got the car I wanted!

Corey White

Bought a 2015 chevy cruze 6 months ago, had nothing but problems with it. They basically told me tough luck and they couldn't do anything for me besides trade it back to them which I'm sure I'd lose alot of money if I did that. Been a bad experience for me.

Daniel Belue

We highly recommend Ray! Him and the sales manager were great about going through and finding the vehicle we were looking for. If one wasn't the perfect fit, they would dig in to find the next one until they found one that was just right. Unfortunately we went with another SUV elsewhere, but it didn't have anything to do with Kia or Crain.

Alissa Aseto

I traded in my Yukon Denali for a Prestigious Kia Telluride and it’s been the best decision ever. The warranty is amazing and they cost half price. The whole staff was nice and welcoming. Ricky Tom and Chris gave me the best deal and I’m recommending everyone from now on. They also have a nice new dealership opening. I love the Snow White pearl and it honestly the fastest I’ve been in and out the dealership. Greg did my finance paperwork and I was amazed how easy everything was explained. I also noticed the new Kia Carnival which looked crazy nice. Thank you to everyone again and I will definitely be bringing my Telluride to service for my oil changes. Tim was very welcoming the service manager and explained when it’s recommended to come in.

Melony Hutchins

You can't go wrong with this dealership, they are very helpful and friendly, we won't go anywhere else!

Debbie Jones

Great bunch to work with.

Luci Black

The sales department is horrible! I was more interested in a vehicle I was driving and all I got was: --listen to the radio! Look at those speakers! It has a cup holder! Blablabla... And this was the second salesperson. The first was a woman and was fine until this guy jumped in and took over and ruined the whole sales --I went to Ford the next day and bought an f-350. If only they would listen to the customer and stop all the sales pitches. --So annoying! *Certainly Do Not Recommend Crain of Fort Smith

Desi Carter

This is hands down the best dealership in fort smith! Such kind workers and I love their new facility. They gave me the best trade in value for my vehicle along with the best price for a new car. Definitely going to continue giving them my business!

Jessica Barnes

Best dealership of all time. This is the only dealership that my family and I will go to! Ive always hated shopping for cars, but this is the most honest and kind dealership ever. Even helped me out later down the road when my engine blew in the car I purchased and also when I needed a master key. Nigel in sales is FANTASTIC and so is Burt in parts!

Jessica C

Them guys are good the service department is excellent

Taylor Jo Hasley

I like my Kia, however I despise the service department as it is an absolute nightmare EVERYTIME. Ive had several recall appointments about 20+ since I've had my car. I come for a recall at my appointed time and they're behind, THEY ARE ALWAYS BEHIND. WHY? I have never been in and out as the service department sucks. 1.5 hours to 4 hours for them to hook it up to a computer is absurd. The oil changes take a ridiculous amount time 2.5+ hours, I'm so glad I don't have deal with the service department with oil changes anymore.

Mark Defoor

Unfriendly wouldn't buy anything here

Sharon Nolan

My experience was nice. We werent pressured. And Rickey Nolan was very professional. Actually we bought 2 vehicles. A 2017 kia sportage and a 2012 gmc truck. Very satisfied with both. Will buy from Rickey again in the future.

Paula Johnson

I highly recommend Crain Kia Fort Smith service department. They are friendly, courteous, and treated my vehicle with the utmost care. Their service is prompt on general maintenance and took about an hour to complete all services needed. Most of all they treated me like a first class customer.

aaron mize

Make sure you ask for Jamie! Great person to work with!

Janice Robertson

As soon as my ex husband and I pulled up to the dealer, I was worried for the salesman that had to put up with the both of us that day. Jamie, a nice gentlemen met us at the door and assisted us every step of the way. He asked what budget we were looking for, what size sedan we wanted, and if there were an “specific” features I was looking for so he could meet all of my needs. My husband and I were going through a divorce and trading in my Kia Telluride for something a little less inexpensive (the telluride is the best by the way) After test driving 2 cars, Jamie settled me in my brand new Kia Forte in a timely matter, with all the upgrades, and price range I was looking for. I was very happy with my visit, as he was very patient while my ex husband and I battled our differences. Thank you again Jamie, and I highly recommend him!

James Ridenour

Good sales ????

Tura Bailey

If I could give you a ZERO I would. My kids recently purchased a vehicle from Crain Kia of Ft Smith. They were told they would pay their sales tax. Instead of trying to figure it correctly or calling the DFA to get a correct number they gave them a flat $1000. The sales tax was $1300. When they called to ask about getting the other $300 since paying the sales tax was the deal, sales manager Ricky Nolan started off by lying to them saying he wasn’t the one that handled their sale when in fact he was. They have now been trying for four days to get some help from Crain to know avail. Ricky Nolan either won’t return their call or is EXTREMELY rude and hateful to them. At one point when they were upset he LAUGHED at them. What kind of PROFESSIONAL laughs at an upset customer? General Manager Tom Atee has also been zero help. Crain should be ashamed to employee people that will lie and treat people so disrespectfully. I will NEVER buy from Crain again. My kids will NEVER buy from Crain again. I will make sure I tell everyone I know to NEVER buy from Crain. My daughter left a comment on their Facebook page and they deleted it. Which only proves instead of trying to fix the problem they want to hide their bad customer service. Shame on you Crain Kia of Ft Smith!!!!

Cherise Lopez

Excellent customer service and a knowledgeable salesman. Very easy process and the Kia Soul is a fun, reliable and economical vehicle! Highly recommend and a shout out to Ray for his patience to all my questions!

Terri Boling

I AM SO DISAPOINTED IN THIS PLACE I WAS IN THERE ON SATURDAY AND I HAVE NOT HEARD ANYTHING IF THEY COULD OR COULD NOT GET ME FIANCED

Jamie Carson

I have bought several vehicles at Crain Kia Ft Smith. They have always treated me right from sales to service.. great friendly staff everywhere!!!

Fred Musiol

Had a dispute over a service that they performed and still not satisfied

Arkansas Queen

Great customer service. Completed my oil change in a timely matter. Went over every inspection. Very impressed. Will definitely recommend them and go back to them for my next vehicle purchase. Ladies there were very friendly and professional. Great job.

Timothy Moore

Tim in the service dept is hands down one of the best. Go see him he will take care of you every time we have had a issue with anything he has always been happy to help