Reviews of SunTrust (Loan Agency)

randy thomas

Always easy

William Matthew Williamson

I always have been treated respectfully nice bank.

southerncrossjs

This branch is open again!

John Bunch

Saturday! I was looking up bank hours at my bank. Mi have been on Pine Island 26 years. I was surprised to see my bank had a low review rating. I know everyone there personally. I could not ask for better service, and professionalism. When I have needed help there has been no tomorrow. And so I decided to add my stars, all five of them. Thanks SunTrust Pine Island for your professionalism, pleasantness, and particularly, thanks for the pleasure of being your customer

Emilee Singleton

Thank You Suntrust. Opened Checking & savings account with you. Inquired about minimum balance with no fees with you. I Made minimum open deposits. Suntrust Employee went into my account without my permission and made transfer transactions. I Spoke to SUNTRUST manager about situation, realized I was charged fees. Manager had me sign withdrawal form for all my money. What i received was minus fees charged. I Went to new bank opened checking & savings & mortgage. Cheaper than suntrust. Thanks Suntrust.

C D

Two separate times I have walked up and asked these people about the new account specials at this branch and felt snubbed and told at first there were NO new account incentives. Wanted the convince of this location and Sun Trust. Ended up driving to the location in Hendersonville worked with Andrea opened my new savings and checking and the experience was a 5 and guess what there were NEW account incentives of $200.00. Suggest you open your new account at Hendersonville and skip this location except for ATM convenience.

James “Alex” Alexander

Love the employees here! Great service every visit.

zeni brown

SunTrust is a great bank , the lady was able to help me with no problems.

Christy Chapman

I went to SunTrust in Goodlettsville on Saturday. Mr. Scales was so helpful! He helped me log into the new Truist app and made sure I was signed in and could see my accounts. He also helped me with other deposits and withdrawals.. He saw me getting nervous about the line growing but he said "I got you." He wouldn't let me leave until I finished all the business I needed to do. He and the other teller were so accommodating and so patient. I have not felt that level of customer service in such a long time. Thank you Mr. Scales!

Brandy Diehl

Patricia that works here is a good woman. She has been working here for years

Wet Life Sports

The last 2 Branch Managers at this location have been outstanding SunTrust employees (LeeAnn & Rebecca). The toxic issue at this location are 2 Tellers who have been at this location for 35 years past their best days. How bad are these 2 women? My home is located on PI at the Southern most tip (St James City). It is 16 miles R/T from my home. For the past 13 YEARS I have passed right by SunTrust PI for The Chiquita Branch in Cape Coral. Another 17 miles! It is at CC Chiquita SunTrust where you can find all Friendly & Capable Team of Professionals.

Fred Knobel

Super helpful!

kimberly dutzek

Tellers are too busy on their phones to help clients. When you are in line and they are on personal cell phones be sure not to ask them if they are open. They look at you like you are the bad guy and are very rude. It doesn’t matter how many accounts you have they treat everyone equally bad. On the bright side there are nice tellers in Belle Meade and Dickerson Road locations.

nicholas newton

The man behind the counter was very kind. I had a good experience at this location. My only complaint is they don't have a manned drive thru teller. It is all automated.

Rita Solomon

S..L..O..W.. service., worst bank Branch !! Don't waste your time. I think they make you wait so you get frustrated and leave.

Jackie H

Let's face it all banks are a pain. Government regulations prohibit banks from doing what is right in many cases. That being said, this SunTrust branch in Goodlettsville is about as good as your going to find. They have always been friendly and helpful.

Toni Marie

The Pine Island branch of SunTrust is top-notch. They assisted me in setting up a business, slogging through the swamp of paperwork and signatures after the death of a loved one, gave me valuable advice about the best procedures to follow, and are friendly each and every time I walk in the door. I wouldn't go anywhere else.

S Brackeen

I have been a customer for 4 years now & ever since they have changed the staff around at the Goodlettsville location it has never been the same. There is a problem almost every time I visit there. I will be visiting another location. There must be a reason they have such a high staff turn over rate. Maybe it is a training office. I don't know... the customer service just isn't what is used to be. I'll be finding another location to go to or maybe even switching banks.

Sam Mitchell

Extremely difficult to deal with, wrapped in red tape, no flexibility and lousy customer service skills to boot. Avoid at all costs.

Mickie Skrobot

The people that work at this branch are great.... with the exception of the branch manager. She treats her employees terribly and is not customer friendly. I do not like to go in to the branch because of her. I am seriously considering moving my business across the street.

Angelina Harris

DO NOT BANK HERE! I’ve been with Suntrust for over a decade. For the past 2 months I haven’t been able to access my account to pay the same bills I do every single month with my card. Telling me you don’t know what happened is not an excuse. Then explaining I must have entered the wrong information twice, is simply an ignorant statement. If I entered the card number wrong, it wouldn’t show my information on my records. Last month I was told I was spending too much in a day and my card was declined. Same payments every month for years. If a customer asks to speak to a manager, just transfer the call. I had to open a bank somewhere else, pull my money from the teller, then put it in my other bank to pay my bills. Employees change often, no one seems to know what is going on. If any of them worked for me they would have been fired long ago. If you don’t want to do a job, find another one. Complacency and ignorance seems to be the driving force at this branch and on the customer service number. When you can the customer service number, they will tell you the system is updating so your card was declined. Lazy garbage employees who should be fired. Pathetic employees and bank.

Randy Albrecht

Leanne at Suntrust Bank located at 10202 Stringfellow Rd, St James City, FL 33956 is targeting people personally at this bank that she does not like. She is holding our money for the last time! It is causing our account to go negative and she knows what she is doing is causing us havoc. NO REASON TO HOLD OUR MONEY! She is an evil person and does not deserve to have the job. I have left numerous messages with no response, she locked the door when she seen us walking up there to discuss our account. I am closing our account as soon as this issue gets solved. Bad management, Bad bank!

Gillian Emery

The new branch manager here Brian is very personable and very easy to talk to. This bank needed a friendly guy like him! I’ve been with this bank for years but this hasn’t been favorite location until today.

Waters Bush

Everyone who we talked to,were very nice today at SunTrust.We opened an account with Becky and she was very helpful .Everything went smooth.

Linda Reynolds

Well, 20 minutes to get a bank check cut... I think computers have taken them back to the dark ages, they stare at the screens for minutes and minutes doing what I don't know. Look up the account, count the cash and cut the check. Not everyone is on vacation, we have things we want to do other than sit as the drive thru watching you stare at the screen. Not all but most of the employees seem like they may have come from the DMV...and if the DMV let them go...

Kenny Graves

I was told that the remark has been taken off and to go through the email and I still couldn't get on the system. That I would have to go to a branch to have it removed. Macdougal was who I talked to and when I call that branch she left 1 1/2 hr ago. If you want to have something done don't go to this branch.

Vanta Black

There is no drive through and this branch is closed

jerry smith

I agree with Jerry. Friendly, professional, pet friendly, all delightful long-term members of the Pine Island Suntrust team. We are blessed.