Reviews of OpenRoad Lending (Loan Agency)

cgastonc222

So I was super excited about refinancing my 2020 Santa Fe and I was looking to save some money. I got an offer in the mail about this company and thought it was a scam at first but decided to give them a call and see what it was all about. Well after talking to to a couple representatives I was approved for a lower rate and was able to save almost 125 dollars a month. So after scanning several documents it still wants good enough. They had a discrepancy on my address had to go back to a notary and resign sign the affidavit which the notary messed up long story short 3 weeks and still waiting to be finalized and I said I don’t wanna make another payment on the old loan and if this isn’t finalized by next week I’m taking my business somewhere else. I’m will to remove this review if it gets finalized at a reasonable time but this is not what I was expecting being a first time customer.

Jp Pdx

I really noticed how patient they were with me getting all my financial information gathered up for them and even though I talk to a different person every time I called they were all professional and courteous… Thank you so much Open road lending… I look forward to working with you

Karen K

Excellent experience from beginning thru middle. My work was an issue. Till the end. A Grismore was awesome.

Uni Verse8

They were very quick, fast and responsive. From the moment I submitted my application, provided all the necessary documents needed, received an approval and my old company was paid off was less than 30 days. highly recommend Open Road lending

SonCerria McCray

everything went well , they took all info needed and saved me about $150 from my monthly payment and if they needed more action for the loan they would email and contact you thru phone.

Shawnda Nelson

Open Road was super easy to work with. I was able to refinance my car with half the interest rate from what I was paying originally, and I'm saving $200 a month. Everyone there is super professional and responsive. One of the best lending companies I've worked with that's for sure. The process was super easy. I most def. recommend them.

Aziza Chapman

Open Road is awesome to work with. They made refinancing so easy and saved me money and got a extended warranty on my car. I would recommend to anyone

Adam Bray

Real easy to apply, just time consuming. I'm happy with my new refinancing. Saving a little more than 200 a month. The representative who helped me was real nice and helpful. Thank you all for the help.

Love Faith

Open road lending has been a great experience so I'm very pleased with the opportunity to to save money as well as other perks that comes with open road. I'm looking forward to working with open road and hopefully all that is awarded to me is a golden opportunity. If there's anyone who wish to see for themselves feel free to just look into it and you will be satisfied.

Brenetta Goodwin

They lack communication and then say sorry it was in the small print. Would not recommend these jokers. Kristi Lucas the agent we dealt with was no help.

leia Ramey

As soon as I gave them everything needed, I was approved at a much lower interest rate than my current company, which lowered my payments almost $100 per month. The entire process was easy and all done through emails. I would recommend to anyone with a high interest car loan to give them a try. They were able to help me and my credit is far less than perfect!!!

Doin Time With Cindy

I really appreciate the way they take care of me , step by step. Staff was really helpful & patient threw the process . They also save me money by getting me refinanced . I appreciate them for giving me the opportunity to use there service .

Jaime Puga

THANK YOU OPENROAD FOR REFINANCING MY CAR THE SERVICE WAS GREAT LAMONT WILLIAMS DID A AWESOME JOB KEEPING ME UP TO DATE WITH EVERYTHING THANK YOU LAMONT WILLIAMS

Dwayne Robinson

Jorge kept me in the loop all the way. Any questions I had, he was very quick and honest. Was scared at first to do the paperwork, but he was patient and professional about it all. Saved money. Lower payment. Very happy. Please give OpenRoad a chance. Thank you so much, Kenneth A.

DeVente DeWalt

They were able to guide me through the entire process. Usually the financing process is very painful, but they were able to make this a great experience.

Jermaine Pope

So I had some issues at first with this company but I think I may have gotten a new employee on my case. Ended up filing a claim with BBB. Wish I didn't jump the gun on that because they ended up helping me out. Not what I was hoping for but they still saved me alot of money. I wouldn't give 5 stars just because of the small complications I had and didnt quite get the loan I was looking for. But all in all I would recommend to a friend.

Candrade97

Sent me a letter in the mail stating that I was preapproved to refinance my car. I thought sweet this is a good deal. I applied on their website and my application was promptly declined. Why would they send me a letter stating that I was prequalified, including monthly payment, interest rate and time of loan, just to decline my application. Definitely will not use them in the future.

Rhonda G.

Still waiting on lien release as well as re-titling. Today they tell me it will take 3-4 months however missouri law states they must send lien release to me within days….it was closed end of june. “”To avoid being subject to action by the Department, all regulated financial institutions financing motor vehicles sales shall release liens and deliver the lien release no later than three business days after clearance of payment.”” DO NOT USE THEM!!!

Janeen Holland

I had a great experience with Open Road lending that’s far I just wanted to let you all know if anyone is reading my review that they were very professional they were very responsive and anything that I needed answered they always had the answer so I think that’s very important than having to wait to for additional information or anything like that I think that was great day everyone is pretty knowledgeable in what they do on the run across so many different situation and I do appreciate open road lending for reaching out to me

Sarah Stepp

I have had great credit for a long time. I owned to 2 business in the small town in which I live. When the new By pass came through both of my businesses had to close. Wow my credit took a nose dive. The first time I bought a car while on trying to rebuild my credit. I was able to purchase the car because I have a great job But my interest rate was ridiculously high. Different companies pre-qualified me for a lower interest rate but when I filled out the paperwork they refused to give me a chance. Then Open Road Lending called me. They told me they could help me. They made me a proposal I couldn't refuse. Once they done a hard pull on my credit they still said Yes we can help. I was so excited! If you have fallen on some hard times and you know all you need is a Chance, Open Road Lending is the Company that will get you back on your feet. Make your payments and you are on your way to rebuilding your credit score. Thank you Open Road for giving me a chance to get back on the right track. Thank you for realizing that many people just need a second chance. I Truly Appreciate Your Company.

tarik khalaf

Very Professional and Responsive with the Application Process. Answered all questions quickly and professional.

April Dawntrice

I received a letter in the mail from them around the time I was thinking of refinancing my car. Naturally I was hesitant, but the process actually turned out to be real positive! I also qualified to have my car financed through one of the credit unions they work with, so they basically acted as the middle man. The only downside I would say is how long the process takes because there’s a lot of documentation and paperwork that needs to be emailed back and forth, but the process is organized and they kept me in the loop throughout. From the time I contacted them to the approval and buyout of my previous loan was about 10 days, so keep that time frame in mind. Thanks guys!

David Pauley

I waited weeks for them to email me back after I sent multiple texts and emails stating I wanted to proceed with the refinance. They made me wait so long that the "offer" "expired". They completely wasted my time and I will never be contacting them again. ALL they do is cause headaches and ding your credit. DONT BOTHER!

yamila landin

This company is so awesome. They answered all my questions professionally and were so patient and kind. Great service! You can’t go wrong using this company! Thank you guys!

Tony Hunter

This place can’t help and is an absolute waste of time and effort. Please don’t waste anytime or effort with this company. I went to Ally and got approved. Try Ally or global Lending Services, these companies are there to help!

Nicole Nolan

I ended up owing almost $1000 more than I did when I started. I was disappointed.

James Luty

The rep that helped me Julio Miles was great. He was very informative and patient and knew what he was doing.

Higher Learning

Good experience with this company. Representatives were helpful and courteous every step of the way. I would highly suggest this company.

Marie Alvarez

BEWARE! Horrible company ran by people who don't know anything about finance and or how to speak clearly on subject. Git approval letter saying $11,114.00 over 54 months term no payment schedule or interest rate. I call to inquire the terms and they said the interest rate is based on the motorcycle we choose to buy. LOL

Bobby Iglesias

Communication between company and borrower is horrible. Just a couple days before loan was going to close, they told me the interest rate was changing, significantly due to communication errors they made! I've been in process for over a month trying to be patient as they took accountability for the error, just for them to turn around and decline the whole application now saying that there's not a program that fits. They sent me a pre-approval. It's a joke! Save your time and refinance with a local lender that you can work with in person.

nina susac

Awesome Company! Helped Me Lower My Payment Each Month And Save More Than 3,000$+ On My Loan! Nice Peolpe Over The Phone! They Help You out Quickly , With Professional Helpers Also gives You Many Opt. On How To Send Paperwork In! I Do Recommend!!

Life With Dee

Open Road lending was courteous, fast, efficient, and lowered my car payment by $100.

Lateshalanier Lanier

So, I will admit I was tempted in to refinance my car through them. Their best offer? After all was said and done, their offer was to ultimately save me whopping $22 a month with a longer payment term thatn what is left on my current loan.... So tell me again how this saves me any money in the long run? I asked if there was any way to rework the terms and the answer was a hard no. Well OK, sorry, I am not going through all this just to lower my current payment by $22 for a longer term. The only shining light in this whole thing was how nice my representative was in email and on the phone.

Camelia Carter

Long process but I was able to lower my payment by $125. Very professional and respectful service.

Delicia Murphy

Terrance Davis at Open Road Lending is the best. My experience with him and the company was above reproach, they went above and beyond to explain everything that was done all of the way up till my approval date. It was a great experience and offer and I more than appreciate them for assisting me in my time of need and allowing me to save money at the same time.

norman bourque

Everything performed online,very easy and in a timely manner.Definitely recommend.

Jordan Rosales

They are absolutely fakers! Don't get convinced and apply for their refinance loan. Not trustworthy. Don't have them dig into your information

Theresa Arteaga

I received 2 offers in the mail about refinancing my 2020 vehicle. I had the car for 8 months at that point. One company said I was not approved after the pre approval offer. Open road also did my application the same day and said I was approved. Then they started asking for a lot of documents. Pay stubs, bank info to prove other income, DMV paperwork. I was able to text and email the documents. The loan person I worked with was extremely responsive. She did an outstanding job. From start to finish it took 2 weeks. They saved me money per month and lowered my interest rate. Thank you

Alex Jackson

I recieved letters in the mail about refinancing my 2018 Toyota Camry. Thought it was a scam at first but decided to give it a try. I'm glad I did,saving 100 bucks a month. They answered all my questions and was very professional. Give them a call today.

Jerry Merritt

It was quick, easy and very professional! The staff was nice and knowledgeable! Great experience!

Karen Thomas

They refinanced my car for lower interest rates, better car note im satisfied.

BAD ASS REDNECK

This company is a joke. Sent in all my paperwork, just to be told that they have to deny me based on my income. My income has been the same, for years, just trying to lower the interest rate with great credit now only to be shifted around getting paper work, pulling my credit multiple times to lower my score, and took so long to even get to this point. Terrible Service

elvis freshly

Received a offer in the mail and thought worth a shot to get a lower rate. Well they got me a LOT lower rate then what I was paying. Transaction went well and from start to finish it was 1 week this includes the payoff check arriving where I originally purchased my vehicle. Brittany was very responsive to any questions I had.

n.f.g.d having fun

Asked for another credit pull because I locked my credit in the initial one, resulting in a poor rate. They said they couldn’t, weeks later I talked to someone else and all of a sudden they were able to. However, they pulled it from only one source “ Flagship” (approved my loan previously) and not a variety of lenders. Either way you look at it I was reemed from getting the best rate possible. They could have had my service but my oh my. When I voiced my complaint instead of helping to resolve it they simply stopped contacting me. Again, they could have easily had my service, instead it was a waste of time for both parties. Don’t go through them. It won’t benefit you won’t get the best rate possible.

myesha roby

They were very attentive and kept great communication with with me. Any questions I had about my refinance they handled very well and helped find a loan agency for me quickly and efficiently. I recommend Open Road Lending !

Dawn Jenkins

I kept getting mail from them thinking it was a joke. I decided to act on it one day, like what ever sounds to good to be true. Gave all they asked for and fast forward to now. My car payment is 230$ lower.

Kyle Klincko

It was such a smooth transaction from start to finish! They are very responsive and keep you up to date daily on the status of your loan! Also the money that they saved me is going to be a big help in my household. I would highly recommend this company.

scott sutherland

The process was quick and the customer service was outstanding!

David Martin

We just refinanced our truck with Open Road Lending. Lowered the payment and the interest rate. Would recommend.

Kim Wesson

I normally don't write reviews but this company deserves a shout out and my rep Ms. Witherspoon is awesome. From the beginning I knew what to expect. All the associates provided me with accurate status of the process from missing documents to the next steps. The process took 10 business days due to the holiday but it was well worth the wait. Upon approval I received an email describing my new lender, payoff and tracking information for the current lender. I would do it again cause they don't play games.

Abraham Ramirez

I advise you run as fast as you can from this company. I've been trying for 2 months to refinance my car and they just denied me. I've sent all paperwork over at least 5 times. They took so long that they had to pull my credit twice. This company just cost my credit to drop 102 points and my first ever late payment on my car. I suggest that you just find a good bank and refinance that way

cameron noel

I called to refinance my car loan. The numbers they gave me made no sense. When I pointed out that their math didn't work they insisted their system was correct. They were telling me that I would save $1,400 when the math said it would cost me more. I wouldn't do business with these people.

Adam Thomas

Process was simple and not time consuming. This company always kept contact via email, text and phone. Was able to get my interest rate literally cut in half!

Shady A

refinanced with this company had a pleasant experience. the agent called and emailed every step of the way.

Rob Freeland

I swear this is a scam or front for something, they don’t honor their rates and honestly just have horrible horrible service. DONT GO HERE

Kimberly Jackson

I am very grateful about the professionalism and dedication of the OpenRoad Lending team that helped me refinance my auto loan. The process was so smooth and almost nothing to do on my end. Kudos to Mike Walls who went beyond his expertise just to complete and finished my application. I really hope that this would be one of the best financial decisions I have ever made. I really encourage everyone who are struggling with their car loans and try OpenRoad Lending and see for your self the true value of savings. Thank you OpenRoad Lending for your patience with me throughout this application process. Stay safe!

Longhardshepard

I would recommend OpenRoad lending to anyone. They were able to help me sort through my paperwork and get me approved for a much smaller car payment. Mike was our loan officer and he did an awesome job. Thank you.

Karen Justice

I really loved how Open Road Lending was super friendly, helpful, and willing to work with my not so picture perfect credit to refinance my car and save me money for Christmas!

Veronica Saunders

Rebuilding my credit. Needed a 4WD vehicle after moving to a rural part of northeast from the south. Received mail from OpenRoad Lending regarding refinancing with them. Did so and went from 18% to 10% and reduced payment $50 a month for a shorter term as well. Took a little work on my behalf to get certain things notarized but that's to be expected. Walked me through the whole process over phone and email. Was easy and great customer service!

Peter Lotz

My experience with Open Road Lending was Great, at first I didn't believe like many that I would save so much for the year but I did! My payments are much lower,and the application process was less than a week! the representative I had stayed on top of everything,and answered all my calls, yes i would recommend Open Road Lending!

Richard Williams

Kind courteous, and very professional.

Marshall McCrary III

Said I was approve by credit score 5 minutes later got a call saying down payment! False information

Robert C Wyatt III

I had a pleasant experience going through the entire refi process. Chris was very knowledgeable and very prompt with all of his responses throughout. I would high recommend OpenRoad to all that I know. Thank you again for everything

Dante Davis

What a GREAT experience! I've never done a loan online before and was unsure about it. When I received an email and phone call from Savannaha Johnson who worked with me every step of the way, any questions, concerns she was there to help. With us going back and forth, made everything much easier and Savannaha was so kind to work with and went over the contract before signing eased my mind. Everything worked out in my favor and lowered my monthly payments in which I am very happy! It was a great experience working with Savannaha and Open Road Lending. I am saving money every month by refinancing my car loan, YAY! Thank you so much Savannaha and OPEN ROAD LENDING.

Marlene Schultz

My experience was very pleasant , the people installed to were very professional and ready to assist. The transaction was pretty smooth and my new interest rate helped me save money.

matthew combs

This was the worst time I have ever had. For 3 months they kept me going on how it's about done. Then they needed more documents, even when I had already sent them they kept asking for the same thing over again. After 3 months and me sending everything they wanted, they tell me my approval expired, I would have to start all over again, from the application. This is a big scam to get all your information.

LaKenya Simmons

I was a little skeptical about refinancing my car on line. However, I will tell you it was the best decision I have ever made! Tre Davis from OpenRoad Lending worked closely with me to ensure that I receive the best rate and monthly payments for my Jeep. The new loan structure was very upfront and I wasn’t surprised by any secret fees at closing. Painless process and it was the best car refinancing experience I have ever had!

Justin McCown

It was so easy refinancing my car, they were very easy to work with and always answered my questions right away. Great company

Yvonne Uti

Do not use this company. I wanted to refinance my vehicle and they dropped my payment by $40 a month while adding an additional 16 months to my loan. Which is an additional $3,000!!! Don’t be scammed!!

Todd Burden

My experience with OpenRoad Lending was great. The process from the beginning to the end went exceptionally well. Everyone I worked with along the way was very professional and helpful with my questions. I am very happy with my overall savings and future auto payments.

Mex_Tom Boi

They were able to refinance my vehicle at a lower payment. They respond to my calls, they called back etc. if you need refinance call them.

Sedrick Cross

I had a wonderful experience with OpenRoad Lending, I got process in less than 2 weeks the agent respond and communicated with me doing the entire process.

crystal joyner

It was very easy to get a lower rate loan with Open Road. They work efficiently and quickly to get everything done. They will deal directly with the creditors you are making payments to. Your rate will drop tremendously after you sign on with Open Road. Do it as quickly as you can and save thousands of dollars.

Greeneyes 88

I was very unhappy with the whole ordeal I felt that it was discrimination in some shape former fashion I gave my bank statements that was well enough I gave my ward letter for disability and I just felt that these individuals that handled my refinance for my car in some shape form or fashion was discriminating thank you for your time I don't know why it took a month to tell me that you were declining the application when I've paid all my payments on time for the past 2 years which I felt that that would be sufficient enough with the bank statements and the word letter but everything happens for a reason I thank you for your time and you wasting my time and knowing that you have some people out there that just will never be appreciative of just consideration and understanding

Tony Gerrins

They said on the phone the value of the vehicle must be over 7500 to refinance however on their website it says the loan must be over 7500. My vehicle value was 7100 and the loan was over 7500 I was going to put down 1500 or more to be refinanced. So not only are they not transparent they dont make good business decisions either. Dont waste your time with this one.

Jelani Davis

Great and fast experience refinancing my vehicle, got a letter and contacted them, jass helped me via email all the way thru very easily , now I'm very happy with a much lower interest and lower payment on my Loan . Give them a try ????

Craig Wallace

What a scam! Do not deal with this finance company. They lie about what they can do for you and then lure you in to take over the loan. I spent over 5 days and numerous hours submitting document after document to these clowns. The manager blames it on state law....that’s a lie. I eventually cancelled my application with these jokers. My advise, don’t start down the road with them!

Rob Ledbetter

I worked with Lauren on my refi, and I couldn't be more pleased with the outcome. Everything was handles quickly and professionally. My interest rate dropped almost 9% and my payment went down $68 a month. I enjoyed being about to do everything through email or text. I would recommend.

Ryan Q

Thank you for assisting me in saving money! The process took a bit long but well worth it to save on my monthly payment. I would recommend!

Seedvo Communications

They had pre-approved me, up front about owning my own company and everything. Later had me running around getting them more documents after the fact of disclosing this information up front. Just to come back and call me a liar that my income isn't real. Well its real enough for the IRS to tax the hell out of me. Very unprofessional process and too many people pushing stuff through that doesn't know what they really need. Very dissatisfied. Could have went with another company.

D.O.A. 4Days

First and foremost, this company is not trying to hide anything, not trying to scam you or trick you like there are a few reviews on here saying. People just don't know how to use common sense. My wife and I were paying $649 a month for our new Jeep and openroad got a hold of us and helped us every step of the way with refinancing our Jeep. Now we are paying $440 a month for our Jeep. Jonathan the agent who worked with us was very helpful and answered the phone every single time I ever called him. Open road lending would get 10 stars if I could give it. They are a fantastic company to work with. They were able to lower my interest rate by 11%, and my monthly payment by well over $200 a month. no I'm not some kind of paid person giving a review either. These guys really are good. I will honestly come to them if I ever refinance another vehicle.

Curtis Day

Nathan Cole was excellent to deal with. Walked me through the process. My payment is 25 percent less and I'm saving over $3000.00 . Excellent car loan company to deal with. 5 stars all the way.

Ashley Wooten

You basically jump through all of their hoops for two weeks only to be turned down. Don’t do business with these unprofessional people.

Samantha fjelstad

Very quick and easy....oh and I was able to do almost everything via my smartphone!!!

Andrea Perryman

Well, I have to admit the overall process was painless and fast. Literally I made the call started the process and within a little over a week I was done. Backstory--- I received an offer in the mail to lower my car note. At the time of the offer I had a 17.99% APR and I received through OpenRoad 12.29%. Considering I had just bought a house 2 months prior which decrease my credit score I was very happy to decrease my car note.

Renee Cunningham

I was approved for a refinance. Sent in all of my paperwork including the title to my car. After 45 day, the loan was never processed/finalized. Phone calls were not being returned. So I told them to cancel the application and return my title. I’m now at 64 days since sending in the paperwork and they still haven’t returned my title. Now telling me it will be another 14 days. In other words, I’m not getting it back. Beware, if a company does business like this while trying to “earn” your business, imagine how they will be after you are a customer. I went to a local credit union and they did a much better deal, I just can’t finalize it because I don’t have the title to the car. I guess I’ll have to file for a lost title and pay the fee for a replacement. So basically, their mishandling of my application will end up costing me money. I wish I could give a negative 5 star review.

Thomas Slater

Sabrina was awesome to work with. Got terms and payment exactly where we wanted it. Dropped our rate by 5%. Highly recommend!

Teresa Casselman

I don't seem to get very good rates at the dealership when buying a car. These guys have always been able to reduce my interest rate by a few points. This last refi they reduced me 10%. I would highly recommend them, they are worth your time!

PDX Me

I received an offer to save thousands due to my current loans interest rate. They were fast at approving me and getting things done and very professional. Thanks Erica!

Dai5y Kai

Fast and easy and very good help in getting .y loan approve.

Nathan G

This place is a JOKE. First they tell me I’m approved for refinancing then when I send in all documents they ask for I’m not approved. They said I owe more on vehicle than I do and wanted me to pay $5000 to my principle before they could get me approved. They wasted my time and flat out lied I would not recommend them to anybody. I would be paying more than what I currently owe on my vehicle. I would have to start all over on payments if I would have refinanced with them. They need to stop sending me mail saying I’m pre-approved and quit scamming and lying to people. WASTE OF TIME

Myiiaa4500

Always prompt to answering any questions I had. The refinance process was quick and easy. Would highly recommend!

Megan Henthorn

It was a really good experience to be able to refinance our vehicle with Open Road! the process was quick and efficient , we recomend it 100%

Arestotle Laus

I would like to give a big thank you to Kimberly Wood, my Agent, who from the start of the process set the expectations, outlined each step, stayed in touch to ward off any bumps or "do-overs", kept the process moving and on schedule. She receives top marks for her professionalism and responsiveness. Overall, this was the best online experience that proved to be efficient, convenient, stress-free and provide great savings for auto-refinancing. I would highly recommend this company.

Jay Campbell

I was looking for someone who could process the refinancing of both of my vehicles and I decided to try Open Road Lending. I needed to lower the payments and interest rates. I support my daughter and her children and when she became ill and couldn't work it made it harder on me. I first contacted Open Road and spoke with Destiny Tiller who was a god send on getting my Chrysler refinance and she went above and beyond to help me. Since my experience was so great, I decided to get my GMC refinanced and this time I worked with Jalisa Thompson. I think these two ladies are the best. They are efficient, professional, and do everything they can to make the transfer smooth and less stressful for the customer. Thank you both so much for your great work.

Vicki Hengeveld

Open Road was so easy to work with. They were able to wrap up my deal super fast. They kept me informed every step of the way. The communication was awesome. I absolutely recommend them.

John Farris

My overall experience has been pleasant. There was open communication the whole time.

Paiton Johnson

We received an offer in the mail...said it could lower my payment to $199 a month down from $282...in actuality my payment was lowered to $235 a month which is still roughly a $50 a month savings and on a fixed income on disability that will help me...also lowered my interest rate by 9% saving me money in the long run. The people I dealt with were very professional and helpful in a timely manner.

Neal Sowers

I’m very happy with OPENROADLENDING there very professional and respectful they refinance my car and did it quickly and everyone I talked to were very nice I would recommend anyone to them.

Larry Austin

I have no complaints or anything negative to say, I was so happy blessed grateful and thankful that I received this letter in the mail. I thought it was the ongoing “junk mail “ that we all constantly get but I’m glad I gave it a second thought opened the letter and decided to them a call. It was all worth it, I am now saving money and have a lower monthly payment. Thank you so much to my representative for all of his help from start to finish.

T Brown

They were fast and explaining every step of process. It took around 10 days all together. I did save some money only dropped 2 percent but need refinance to remove co-signer. Overall great job easy process. I’m thankful they could help.

Cheryl Alfaro

Recently refinanced my KIA Sorento. It was really fast, professional and reliable. I sincerely thank you and will refer to all my friends. RAJ

Karen Williams

Great experience! Would recommend to anybody looking to save money! Lowered my car payment by $130 a month!! Arturo was very responsive!

Donald Kuntze

Complete waste of time, first person that I spoke to was very polite and professional, second person, a woman, in the loan department, very short with every answer to my questions, they only were able to lower my payments by $11 a month, so I declined to proceed further, and the woman hung up on me

Brandi Hargraves-French

This company doesn’t inform their employees when certain people from the office have been tested positive or presumed positive for COVID. This disgusts me and I am debating on going to the star telegram with this information. They care more about making money than protecting the health and safety of their employees.

Bernard Barnes

I was paying almost 500 a month. I got a letter from them. I got a hold of them and we went from there. I highly recommend you have everything updated before you start an application. They work with you. I needed an extension and they provided me with information to get it all up to par. I now save more money and it wasn't as complicated as I would of thought.

asia davis

Open road lending were efficient, and they moved the ball to get you a new lower payment loan.

Meredith White

The company and the way my application was handled was very unprofessional. I sent all that was required of me. Half of my provable income was removed because it was not provable to their standards, it was a “1099” income. I had two supervisors tell me I qualified with an income of 1500.00 or more that was “proven” and then told after 4 weeks that I am not qualified. A lot of information was not delivered to me during the application process. Therefore I feel as though your company has wasted my time. The company came to me and then have different people inform me of different information. This company really needs to recheck its procedures.

Yaniris Esc

Open Roads is very easy to work with. They stay in touch throughout the process. If you have any questions they are easy to contact. My refinance was complete In less then 2 weeks amd I did it all from the comfort of my home. Thank you Open Roads

Yesenia Maria Lozano

Received multiple emails and calls asking for me to call them back so I could get a quote. Took a ding on my credit for absolutely no information. When I finally had the time to call back the female I spoke with was muffled and hard to understand. Also heard kids screaming in the background, I get that a lot of people are working remotely these days but seriously? She didn’t have any of my information and put me on hold multiple times for about 30 min each time. When she supposedly had my info it was wrong. The loan officer I spoke with after was speaking so fast I could barely understand him as well. Both people I spoke with seemed to be doing something else while trying to do their job. I finally got irritated and hung up. I received a voicemail from the loan officer saying that we must have been disconnected or and when I felt better to call back. Are you kidding me? When I felt better? Better about what? Your unprofessional service? I’m good. I’ll look elsewhere. Thanks for dinging my credit. I will not recommend anyone even trying with this company. I knew there was a reason why I felt so hesitant in the first place.

Princess Ekpo

This company helped me save $114.00 a month! I’m very happy! It did take several days to complete the process. Well worth the wait!

Scott Reeves

Great experience, very professional, very fast in getting the refinancing done. Larry was great always texting me about what was going to happen next. Always letting me know when my documents were received, always did what he said he would do to get it done. Greatly appreciated to the work he did for me. I will definitely let friends and family know about open road lending. Thanks again.

Tonia Pearson

This place is unprofessional and a complete waste of time. Do yourself a favor and find somewhere else!

Angela Lerma

Everything was fantastic. I have risen my credit score from my original purchase of a vehicle and I got a confirmed deal that would cut my interest rate in half and knock over $150 off my monthly payment. I was about to complete the transaction under these terms until I noticed that the lender they were going to sell me out to is one of the worst in the nation. The best review I can find for that lender was 2 out of 5 Stars across four different review websites. Why a company would work with such poor Partners is beyond me but I'm just going to keep raising my credit score and refinance it through my personal bank. Open road lending was fantastic up to that point. If you choose to use them then you need to inquire who will be buying the loan and if they do not have positive customer reviews then either walk away or demand a more reputable lender

000 000

My credit was less than perfect and I traded a vehicle for a new car a few years ago which resulted in high monthly payments and high interest rates. I’ve recently been working to rebuild my credit and refinancing my auto loan was on my list and after receiving rejections I was discouraged. That was until my experience with Open Road -I was APPROVED! Approved, however my loan to value was too high but the loan officer Katherine took the time to explain where I needed to be to have my loan approved -compared to the other lenders saying you’re loan is upside down and slamming the phone down. Thankfully, with this additional information, I was able to pay down my current loan to meet the Loan to Value guidelines within 2 weeks and my loan was APPROVED! Open Road saved me 50% in both interest rate and monthly payments!!! The process was smooth 10-15 business days and my loan officer stayed in communication with me throughout the process! Give them a chance, it is worth your time if you save money!!!

Scott Galbraith

Open road Lending is a great business they reduce my car payment over $100 extra money for me and a nice monthly payment too thank you open road lending you guys are great

Rachel Nichols

My loan application was with Open Road Lending. They sold my loan to Exeter finance. I do not appreciate my loan being sold to a Predatory lender who has some pretty bad reviews. They will not get a good review because of it. I am upset with this company and regret dealing with them I wrote back to the President of the company who didn' seem to care. Your loan will likely be sold to some 3rd rate lender, beware

Kokeema Mclean

Applying was a waste of time because thinking I could find help. Institutions like this saying they can help you but just like banks who you bank with turn you away because you want help, I’m trying to better myself and just because of measly credit score which you judge someone based off of and that’s why you decline them such a kick in the face. And judging by the review I see which is 3.3 review I will give you a review and a rating of a 1. Don’t offer help don’t advertise it either. Lies to be written

Deanna Guiton

Very deceptive tactics to get my credit report. Why did you guys send me a letter saying I was pretty approved at 4 percent and it would lower my payment form 396 to 280. And then when I get approved you up my term length from 52 to 72 months at $301? You guys make more anyways then I would have saved and you didint think we would notice huh ? Now I know that’s the catch. THEY REDUCE YOUR PAYMENTS BUT INCREASE YOUR TERM MONTHS TO MAKE IT SEEM LINE YOU ARE SAVING MONEY. Disgraceful business practices and I definitely will be filling another complaint on the BBB website.

Devery Peterson

Larry Renteria was my assigned rep. He was very professional, very responsive, very knowledgeable. I had an interest rate of 22% when I bought my car, and of course over the next year I worked on my credit. Larry was able to secure me an auto loan for 8.8%, which I was very pleased with. As long as you have everything they requested, readily available, you’ll be good to go. If I have to do this again, I will choose this company.

Everyday Life

The bait and Switch. I only writing this since i was duped into applying for credit i will never get. Got a email marketing application and was pre-approved for 3-5 %. My car is few years old now , amount is less than 20K and they approved a 4.99%. Couple of points would shave 1-2 years off my loan. Upon final application I got 9.00% !!!!! With credit of 700-800 range. Total BS. Got duped, withdrew application. Got a credit pull on my credit and a ding. Nice one. Avoid. BBB filed case # 15481.

Tamara Walker

I'm glad I finally opened the mail and followed through with applying for a refinance on my car. I'm pleasantly surprised to save some money and continue to work on my credit. I appreciate the staff at OpenRoad Lending who helped process my documents and get me approved. Thanks again!

Colin

Doing an auto refinance approved have interest rate and payment. Then Suddenly their pay off falls 14 grand short. How ridiculous

C R

Thank you so much your company was indeed a life saver for me and my husband we truly appreciated the timely manner everything was handle and will be more than happy to let others know about your company.

Elliott Stevens

Thank you open road for saving me money when no one else would not

brenda Deering

So far they have lied to me. They told me that I could keep the same amount of payments I have left with a cheaper payments. But when I look at the term limit it is starting all over with term limit. But the payout is the exact same..

Jay Breakfield

Thanks to all the reviews from only saving 50 bucks a month to being denied even if pre-approved which lowers your credit score I ripped up their scam letter I'll just pay my loan off when the payoff gets down to $7k next year, I think these 5 star reviews are their employees because they only have 1 or 2 reviews

Shannon Cason

Tried to get car refinanced. Got a different rep everytime. They managed to not even listen to me when I tried to provide them with accurate and updated balances. They never called back. Then they give me an offer with higher interest and then send me a decline. Its like they have no damn clue what is happening. Stay away.

D Ant

Within a week, I was able to refinance my loan from $509 to $343. They were great to work with.

Jesus Alberto Silvas

I had a very good experience with open road lending it was a process as I expected but they saved me $150 a month on my car payment and my interest rate was lowered by half they were very professional and responsive every time I called thank you Maggie would highly recommend

Kimberly Jones

I was so excited to get their letter. My brother and his wife told me they were a great company so I felt confident to respond to them. They were able to refinance my car and lower the payment. It was easy and such a blessing. I know I wasn't the ideal candidate but they worked exceptionally hard to make it happen. I received a few rejection letters and thought it was done but they persisted and got me the lower rate as they said they would. High fives to Katherine C. and Angel P. They are an amazing team and are a credit to Open Road. Their endless need to help is incredible. Thank you all for your due diligence and perseverance.

Maribel McKinzie

Told me I could be approved in a few days. Didn’t happen. They dropped my credit score by almost 40 points after giving me the run around . The sales associates are just trying to Make a deal and give out incorrect information. I should have just stuck with capital one and it would’ve all been avoided . If you get a refinance email from these ppl , IGNORE it. And then they recontacted me saying they wanted to re pull my credit. Smh . I wish I would have never done this .

Dawn Hall

To be honest I was concerned about the process of refinancing. I had been thinking about it for a few months. I started the process online it was simple and easy to understand. I worked with a pleasant lady named Lilian. She answered any questions that I had and was so very helpful throughout the whole process. I did everything through the internet and a few phone calls. It was so fast and easy!! Within a week! Thank you Open Road Lending for saving me $300 and some odd dollars on my monthly car payment! It is such a relief. And also thanks to Lilian for being a amazing loan processor!! You're awesome at your job!! :)

Nick Agnone

its been over 40 days since getting approved for refinance on my current auto loan. response time after submitting documents is not professional by any means. Notarized documents got approved and then no updates for a week. I call in and they say the exact same document has been denied. poor quality. poor response times. poor judgement on documents that need supervisor approval. now I'm being told they need to rerun a credit pull.

aaron harris

Experience as a whole was great. The people I worked with were able to answer my questions and were very considerate throughout the process. I would recommend them to anyone looking to save money on their car loans. I was able to save almost $300/month.

Patricia Curci

The online experience was very easy and the representatives that reached out to me were very professional and kept in-touch through out the entire process.

Alicia Guy

When approved I was given a much lower quote on my interest rate and when they got me on the phone that all the sudden it jumped up several points. They are dishonest in their dealings. Buyer beware!

Deanna Foti

Excellent and simple process to refinance. I strongly refer Open Road Lending, to refinance your vehicle.

Pamela Sutton

Do not be drawn into letting this company do a hard inquiry on your credit report based on a approx Apr...they gave me a 6.99% Apr estimate, which I was thrilled with because I'm currently at over 11% so I happily applied. In speaking with a representative from Open Road I was told that my interest would be 12.49% which is way off from the estimate of 6.99%. How could they be so far off with their estimation? I would have never applied had I known this travesty would be the result. I applied based on being led to think they would better my financial picture rather than make it worse. Thanks for nothing Open Road!

Minervaleen Anderson

I was happy that i got an approval for refinance and every documents was sumbmitted, but in the end the lender declined my application because of the time frame of the employment, its not my fault that were on a pandemic world, i wont trust open road for refinance anymore they make you wait pull up your credit score for nothing!

Donna Herrick

This place doesn't save you any money! I owe less than $20,000 for my car and I tried to refinance it and for lower monthly payments for another 72 months I could pay them $30,000! They kept sending emails saying they needed me to sign documents after I printed them but there was no document attached and finally they said it was supposed to be from docusign which is a lie bc you wouldn't have to print, sign and send back you only have to sign and that's not how docusign works. Stay away from this place and I don't like doing reviews but this place is a waste of time.

Ken

Would give zero stars if I could! This is the worst place that I’ve tried to refinance with! I’ve been trying since 27 May to refinance my vehicle not because I need to because I wanted too. I sent them every information and documentation that they have needed, every time I did they said that I didn’t complete it correctly or the ink was too faded or the pay statement wasn’t clear enough for them to see. Today was the final day that I have messed with them I withdrew my application and ask them to send me back my original title. Do not refinance with this company all they’ll do is give you the runaround and place the blame on you or the bank they are using.

Nick Esposito

They saved me like $60/month on my loan and made it pretty quick and easy and were there to help me with questions I had as they came up. Thanks Chris!

Randy Kassow

Saved me nearly half on the interest rate I was paying and lowered my monthly payment by over 200.

Dr. Mason

I enjoy working with Mrs.Jenna Canales on refinancing my vehicle. She is an outstanding person she would do everything in her power to save you.. Money!!! She's the Best!!!!!!!!!

michael taylor

I've had a terrible experience with this company. I was lied to by them multiple times about quotes, placed on hold for over 45 minutes several times, I spent lots of money over-nighting documents to them as requested, and got no where with them. I would NOT recommend this company to refinance. I feel thankful I got out when I did. They were having multiple issues verifying my employment when I exceeded the income requirements by a landslide, have a credit score of over 650, and have had a steady job for a long amount of time. Complete scam and waste of money and time I have spent already with them. I feel extremely upset with their lack of professionalism and rude behavior I received when I actually could get a hold of them. Do yourself a favor and don't waste your time and money like I did!!!!!

Chad Fredin

Do not use this company. They will waste your time and cause you frustration.

Mark Malinak

absolutely terrible. they send you a prequalification letter with a code. they will check your credit lowering your score. then tell you they do not service your area. thanks Open road for dropping my credit score without service. You are TRASH!!!!

Jenna Williams

Roadlending is one of the best refinance company one can count on. The workers are very professional and responsive in answering any questions concerning your refinance. They are always in touch with me during refinance process and very professional in every step. Thank you Roadlending.

Adam Sortor

I highly recommend Open road, great to work with and very quick on responses.

Ivette Velasco

I was skeptical when I received my notice to refinance my vehicle for almost half the current interest rate however; my loan specialist from OpenRoad was true to her word. She worked quickly and professionally to ensure my refinance application was approved. She kept me informed during every step of the process. She made the process painless and I am grateful to save almost $200 per month! Alesha Hardgraves thank you for everything. You are the best!!!

Chastity Yazzie

After reviewing some of the reviews for this company I was a little skeptical but I took a chance on them. My experience was great! The only feedback I would give to this company is to try and address the concerns of the reviews they are getting. Again, they did great and I would recommend them to anyone.

lori herbert

I was able to refinance my car loan and save me $150 per month. They were very professional and responsive (reaching them on the phone sometimes took a long wait) but via email and text, worked very well. The entire process took just about a week. I would highly recommend.

Susanna Maldonado

The customer services of Courtney and Alise is sub-standard. Need to work on having better attitudes and cut back on rudeness when talking to new/potentially new customers.

Marisa Z

BEWARE! THEY WILL RUN YOUR CREDIT OVER AND OVER, SEND IT TO DIFFERENT LENDERS WITHOUT TELLING YOU! WHEN YOU ASK THEM THEY WILL SAY "DON'T WORRY WE DO EVERYTHING TO PROTECT THEMSELVES" NOT YOU AS THE CONSUMER. MAKE SURE YOU READ THE FINE PRINT BEFORE SUBMITTING ANYTHING TO THIS COMPANY. NOT A SCAM BUT WAY WORSE THAN A CHEAP USED CAR DEALERSHIP OR BUY HERE PAY HERE!!!!!!!!!!!

Deidre Ackerman

I had an exceptional experience with open road lending. They were very professional and responsive in handling my loan request. I worked with Tre Davis who went above and beyond to process my application as quickly and easily as possible. As a retired bank executive, and familiar with the process, I would highly recommend this company to everyone!!!!!!!!!!!

Ignacio Rodriguez

I had a great experience with OpenRoad Lending. Not only were they able to save me tons of money on my auto loan, they provided great customer service as well. The process is easy and everything is accessible online so there's no running into an office to sign tons of paperwork. It was an overall great experience for me and I would highly recommend to my friends.

Moreland Smith

They are frequent liars and say they have a low interest loan for you, and give a low rate after running your credit, and when everything is said and done, they come out and give you a higher apr for the loan and dont say it til the last minute, They said I got an 8.25 rate for rafi and then when i was finalizing things they came out and said nothing until i asked and were giving me a 12.5 percent, total fraud. Take it from experience. R. Vlasac. 03,03,2021

Jena Miller

My experience with them has been great. I switched over from $483 to $378 monthly. I am so excited for this amount because it’s saving me a bunch. Cesar walked me through the whole process and It went great

Rayvon

I asked to refinance my car with them and they ran my credit to get information I could have supplied to them if they asked. Using the information that I could have told them they denied my application. I took a hit to my credit just so they could tell me no. Poor business practices. They definitely need to communicate with prospective customers before running credit. In trying to rebuild my credit they have knocked me down points. I'm disappointed in the communication and customer service with this company. To top it off they called and emailed me countless times but the calls were automated and asked me to call them back and my email took hours for a response. As far as customer service... I would be weary. UPDATE: Bryce Wilhite explained in an email that they can only obtain my vehicles information from me after they have ran my credit. Although I have access to all that information without them having to run my credit. The company chooses to let their customers credit be effected rather than asking a simple question. Still sounds like poor customer service to me. Open Road Lending should really start thinking about the customer instead of just the bottom line.

Guutuu

My Equifax credit score is 623. Not the greatest, but certainly not the worst. I came to Open Road Lending after receiving a promotion in the mail promising easy car refinancing even for those with bad credit. I spent hours outlining specific bank details, pay stubs, and transactions to prove my employment, and have gone above and beyond to cater to any requests, while receiving vague communication/information all along. I make around $3k/month. I have a perfect driving record. I drive a 2016 automobile that is in near-perfect condition. At this rate, not only has Open Road lending utterly wasted my time, pulled my credit with the promise of "a simple, easy process," but is now requesting to do so again. It's clear that Open Road has little intention of honoring the promises on their website including: -"quick, easy, and secure" -"easy as 1-2-3" ... among other things So unless your credit is over 700, you make more than $5k/month, and you're willing to deal with weeks of back-to-back emails and communication... don't even bother. Your local credit union will almost certainly give you a faster and easier process.

Sue Kerr

My husband wanted to refinance his truck. They originally told him that his APR would drop down to 6 something percent. He still had to have me on the loan because I cosigned for his original loan. No big deal, right? WRONG!!! I spoke to a lady over the phone and she was saying how she would email the paperwork, we sign, send back,and all would be done. Before I get off the phone I ask her by the way what is everything dropping to? She said that his APR would be 8.9% and his payment would be 530 something. At this point in time I had no clue about the 6%. I was thinking whew that's a lot better than the 632 he was paying at 12%. He tells me tonight he will not being going with them. Obviously I ask why, seeing as he was so about it before. He said he reads over the paper work and the APR is 9 something percent and the payment was 520 something. The fact that each time we have been in contact with a representative the numbers have been different is a HUGE problem! Mind you they did a hard credit inquiry! I would NOT go with this company. You should be straight up with your customers from the beginning. We are currently looking elsewhere to refinance. We will probably go with capital one since I have had a loan with them before.

Robyn Chrysler

Completely unprofessional! My agent never got back to me when writing to her until days later. My application was accepted and they made me send them over multiple paperwork documents INCLUDING my Title that they stole. They claimed they sent my title back I NEVER got it. My application was accepted just for it to be denied later on due to me only being out of work for one month. Complete waste of time this company is a joke would never recommend them.

Premier Wrestling

I worked with Mona Johnson and she went above and beyond plus above that to help me get the best refinance loan for my car. I hope OpenRoad Lending knows what a valued employee she is to your company. She wouldn't stop with a few denials. She kept going on. I know that any other agent would just say after the first denial I'm done!! She treats you like a friend and she really doesn't know you.

Shaun Corbett

Open Road lending is a joke we applied and started working with a lady named Susan sent her all of our paperwork including the vin for our car which is a 2011 model we got confirmation that all paperwork had been recieved and would be getting a response soon,well we sure did after several phone calls on our end and about a week we recieved an Email that Susan was no longer writing refinances for Open Road and that our loan was denied because they didn't refinance 2011 models and that our loan was processed as an 2013 model, They had all the paperwork that clearly showed ours was a 2011 model We were told sorry nothing we can do but wait I think we can help a week later nothing ,this has put us in a bad place with our current lender,think twice before you sign up with this company!

Deidra L. Taylor

Fantastic Company so lovely to work with. Approval and rates came back quickly and better than expected.

Qurell Lynn

Took a little time, but it was worth it in the end. FYI - the quicker you send in all the requested documents, the faster your loan will be processed.

Michael Hayes

Great service!! Fast and easy Refi

ybriani basilio

I was very pleased that I went with OpenRoad to refinancing my vehicle. Leigh-Ann was awesome through the process! When we was not available to answer a question and send an important document I needed to have notarized, Derrik stepped in and sent it to me. The teamwork and usage of modern technology is impressive! Text, Fax email.. they use it all! I would highly recommend OpenRoad to anyone that would like a seamless, BS free process. Thanks Guys, you save me $98.00 a month!

Shelia Rush

The entire process was quick and easy!

Erica Villegas

My experience with OpenRoad Lending was awesome. They walked me through the process, answered all my questions and trust me I had a whole list I wrote out about this refinancing process :) You are also able to communicate with them through text and email. The text communication was very convenient. I never at any time felt lost during the process. My car payment decreased a big amount and I am super thankful to OpenRoad Lending for making that possible.

Mr. Bennett

Spend a month going through the process when they've got approved then at the end they said well since my brother and I are disabled my brother does not have a driver's license they would not do the loan because he doesn't have a driver's license think they're a little discriminating they said income was all done but they could not help me because he does not drive I'm the driver

Donna Butler

Open Road lending made it easy for me to lower my interest rate, and lower my monthly payment by $77 per month. Everyone at Open Road Lending was easy to talk with, and informative! I would recommend everyone I know to use Open Road Lening for New Car Purchase, or Refinance!

Taylor Howell

I am very unhappy with how long it took them to process anything. It has been a month and still has not been processed. I recieved generic e mails when I expressed a complaint. I do not have any faith in their services.

Elisha Goad

Unprofessional and rude to smaller companies. Our hiring manager was contacted by this company for an employee evaluation. Due to COVID-19, our call center closed our main office and staff are teleworking. The agent for OpenRoad insulted our hiring manager and accused us of being an illegitimate business because we aren't able to work in a building and have employees working from home. We are appalled at the unprofessionalism of the agent and recommended our employee seeks refinancing for her auto elsewhere. We do not recommended using this company since they are insensitive to what the pandemic has done to smaller businesses.

Chris & Becky Andrews

I was nervous about them at first, thinking it was a scam. But I gave it a try. The process was slow, But they communicated with me on a regular basis and kept me in the loop. In the end they saved me $93, And I have a lower interest rate. I am satisfied.

Tammi Washington

I had been looking to re-finance my car because of my credit situation I was paying an extremely high interest rate. Open Road came along and boom, interest rate down and note lowered. The people were great and helped me through the whole process. would recommend to anyone. super people to deal with.

John Daddona

The rep assigned to us, Elizabeth Ayala, is excellent! Helpful, personable and patient. She also kept us on task with updates and instructions. We ended up saving over $120 per month. Thank you!

Joanne Climaco

Excellent lender, lowered my monthly payments by $75 . A1 customer service every step of the way!!

Regina Williams

Our vehicle loan is a bit pricey,,so when we got open lending recommend to us we attempted the savings...but after weeks of sending them documents they are requesting, wasting time and energy into this process, AND to be told we were approved last week. Then today someone calls and says after further review the loan has been denied because they believe our paystuvs to be fraudulently made and printed off the internet. Both our work places are verified, licensed, and reputable companies who use a payroll system known around the world, anyone heard of ADP? All Open Leading had to do was call the work phone numbers we put on applications to speak with the payroll department to verify employment, length (over 10 yrs) and whatever else they needed. Crackpot company can't even process loan documents correctly. We will stick with tradional banks who have no problem accepting our payroll stubs for a $200,000 house loan and a $53,000 vehicle loan.

Lashay Serrano

I found out about open-road lending from my Credit Karma app. I applied for refinancing on June 30th. By July 15th, my old finance company was paid off and I am now saving $77.26 per month and I saved a total of $3,399.99 off the total loan. I even have a $570 refund coming from the old finance company! I'm a believer. These guys are amazing!

Jeffery Grochowski

I had a wonderful agent Brittany Washington working with me. She provided me with all the information and the documents that were required and the refinance was quick and painless. I would recommend OpenRoad Lending to my friends.

Laquita Anderson

Leslie Banda was the contact for loan sge was very professional,courteous and answered all my questions. The whole process took about 10 days or so without delay. Thanks Leslie????????????????????????????????????????????And I am saving money

Kenneth Ryan

This was probably one of the worst experiences I ever had with customer service agent or loan officer. This representative (Justin) hang up on me once he realized I wasn't eligible. He said great news you are approved and we had a nice conversation, he answered all my question making me feel at eased refinancing. And just before completing the process he states hold on, your vehicle value to loan is high and stated they allow 160% and mines is 179% and asked you know what that is i said yes and he hanged up on me. I waited to see is this is a mistake and he didn't call back. I called back and the agent said i messaged him and he's not responding. His manager name is Sarell H., I won't put her last name here. I called back a second time and each time they said he's there but not answering once i mentioned it was you. I would never recommend this company to anyone and I promised i will share this post across all sites. I'm a customer service experience expert, this is what I do for a living and this is unacceptable.

robert jester

Bwashington was my representative and she was fast to respond to any questions I had. The process was smooth.

Norma Mejia

I applied and was approved to refinance my vehicle. They had already pinged my credit with 3 inquiries. They ended dragging their feet and not promptly answering my calls or emails then came back and said that they needed to re pull my credit because it expired and I agreed. Once they pulled my credit another 3 times, they sent me a letter stating I was denied due to auto delinquency and I wasn't allowed to be more than 21 days late. I pulled all my information from lien holder to dispute it because I had never been late on my car and when I finally got ahold of someone they had a different excuse for why I was denied that I was able to prove was incorrect information. I said that they had no strong reasoning to deny me and I wanted the inquiries removed from my credit and they said no, that their was nothing they could do.

Alfred Evans

Thanks Openroad for lowering & saving me One Hundred & Eight Dollars in change.Everything was a BREEZE. THE agent S.STEWART(D) SHE WAS SO HELPFUL & PATIENT WITH ME. SENDING DOCUMENTS WAS A BREEZE. ONCE AGAIN THANKS OPENROAD

James Fernandez

AWFUL BUSINESS!!! Sent me in circles for MONTHS literally. Increased my rate 3x in the process!!! Absolutely ridiculous and so unprofessional.

Johnny Chase

Please dont waste your time with this company. Credit Karma recommended them to refinance my car. I was approved the first day but 3 weeks later and still nothing. They don't answer emails and customer service is horrible. We called and left many messages with no return calls and then would get asked for a random document. We went with a different company and had everything finished in days. This company is a joke I highly recommend you go elsewhere!

Antonio Ordonez

The reviews for OpenRoad made me very nervous and doubtful . Thought about, what do I have to lose? My boat was sinking and they threw me a life line. The terms were too good to be true, but they were all I asked them for. Applied and received a quick response. I mean within about 15 minutes I received a phone call and my loan was being processed soon after. The only hold up was me sending the correct documents. Ms Mary Jackson was very professional and I must say patient. Felt like I knew her. She made this process quite easy. If she did not answer my call; she soon returned my call. I emailed and text her. Each time I received a quick response. They cut my never ending interest in half and I now Save over $200.00 Monthly. Of course, I will recommend OpenRoad, especially, if their credit score is not 900 + The only thing I found slightly discouraging is, they sold my contract to another company. The company contacted me which has eased my nerves some. Will see how this goes. But I am Saving money and do not have to rob Pete to pay Paul. Relieved!

Sammy Hamilton

Had to purchase my vehicle @ a 22% interest rate to get approved after having bad then no credit. Openroad Lending was able to get me refinanced @ 11.60% saving me more the $80 per month. I did my research prior to working with Openroad. Yes, I read some of the negative reviews and then applied my common sense. You can see how un-organized folks are by the words within their review. I had absolutely NO issues with Openroad. I cannot express how grateful I am for their response times, attention to detail and clear communication. Per the internet, Openroad is one of the top (10) and I would completely agree.

Abdul W. Muhammad

Being this was my first time to refinance a vehicle I was a little nervous. OpenRoad Lending made the process very simple and the person I worked with was very efficient. I was able to lower my interest rate and my monthly payment. Thank you.

Mary Ricketson

We had bought a new car last year and we had a very high interest rate. They were able to refinance it and at half the interest rate we were paying before. They took care of everything online and through emails. Explaining everything along the way and what we needed to provide(paycheck stubs, proof of insurance, etc) We are very happy with the new payments. If you have problems with your credit. Go to OpenRoad and see if they can help you, too. We did have some problems with some of the paperwork, had to get the papers notarized 3 times, but we didn't sign them right and had to do it again. But it was worth it because our payments dropped over $150. With the holiday's here any extra money is nice.

Clint Zeiler

The jerks sent me a prequalification and my car doesn't even meet their requirements. Kind of rude considering our family could have used the extra money they were offering per month

Dan English

I bought a brand new 2020 Chevy Colorado in Feb of 2020 at the exorbitant rate of 17.89%, for $546 / month for 72 months because I literally had no credit history and no rating. I paid on it for a little over a year and with 4 1/2 years left to pay on it I decided to try to refinance it. My son told me about OpenRoad so I gave them a shot and applied. I now only have 39 months left to pay it off at $525 / month for a rate of 6.69%. That's basically 1/3 of the rate I was paying, so now a lot more of my $ will be going towards principle instead of interest. Outstanding customer service all of the way with notifications of where things stood during the entire process. I highly recommend them and I will do business with them again without question!

Bernadette Olguin

Jas Sterling was our contact and she was amazing. She answered all my questions and was great. A very easy process. Highly recommend.

Kathleen Rennie

Jonathan at OpenRoad was truly amazing!! He was able to get my boyfriend approved when AutoApprove denied him!! Thanks to Jonathan and The “Loan Help” team he finalized his refi and is saving money monthly!!!

Kaitlyn Munro

I have been 1099 for 7 years, for most of the year last year I was w2, now I'm 1099 again. I was not 1099 all year last year and I don't have a recent paystub for proof of income IF I were w2, so basically 2 different people told me I could not go any further, AFTER I WENT THROUGH FINDING ALL THE PAPERWORK AND SENDING IT IN. Waste of time

Renita Strickland

These people are awesome! They respond to your emails quickly. Saving me $80 a month. Thanks so much!

Charlie Bernstein

My experience was great. I had received several mailers and finally replied to one of them. When i got my car loan a year and a half ago, my credit sucked and I only qualified through a predatory loan agency that charged me 28% apr! After a year and a half of on time payments at that outrageous rate, Open Road managed to find a loan at 12% for me. Not spectacular. But way way better than what I had. I'm saving a ton of money on monthly payments and interest rate. I found the reps at OpenRoad to be very helpful, professional and friendly. The application process was pretty easy and straight forward, and my final APR of 12% was pretty close to the 10% they had estimated prior to a detailed credit/income check. My bank that I've been with for years wouldn't even refinance me! Overall, OpenRoad gets an A+ in my book!

Donna Gay

I had the pleasure and very nice experience working with A Ms Brittany Washington from Open Road. Process was pretty easy and simple and I worked with her the whole time. I recommend checking them out if you need to refinance.

Lea Henry

Went through the whole application process. I was told I was pre-approved. Went through the rest and they said everything was good. They had me at a lower interest rate and lower payment for refinancing my car loan. After everything I went through they told me what my new interest rate would be and what my new payment would be. Finally after completion they told me they wouldn’t go through with it because I don’t have two years of tax returns being at the same company. I have been self employed for 6 years and now I just started my own business 6 months ago. So because I didn’t have tax returns for my business that I’m at now for two years they wouldn’t do it, even though I had tax returns for the years past. This company is a joke. Chose elsewhere.

Yvonne Sanchez

Was a great experience. Easy process to submit details and get quote to see your savings. Able to save over $100/month on car that was only purchased 3 months ago. Appreciate the follow up to help me save money.

Tony Bougis

They take entirely too long to process refinancing applications, and after two weeks and a verbal confirmation that I was approved, they then tell me not approved. I have never gone through a process like this that took so long and ask for so much. I will never apply with this company ever again. I almost feel like I was used to get all my personal information. A big waste of time and energy

Berry Gonzalez

After hours of my life spent on hold, multiple conversations with customer service that were pointless, and 2 months of trying to get my car re-financed, I finally gave up. Was told multiple times that a manager 'maybe' could call me back (they never did). Super unprofessional. Dropped the ball on my loan not once but TWICE and hit my credit multiple times. Do not use this company! Unorganized at best. Would give zero stars if I could.

Melissa Holmes

Absolute worst company with horrible customer service. Asked for documents already submitted several times and then said the loan couldn't be processed due to my registration renewal being less than 60 days out. If they had processed the loan when I first submitted everything, it wouldn't have been an issue. DO NOT finance with this company! Elizabeth was useless, lazy and never answered calls.

MORGAN HUNT

This company was offering my husband & I a re-finance on our vehicle & I was very skeptical at following Through at first just based on unprofessionalism thank God we read through the reviews and did not proceed. Thank you to everyone who shared your experience with this company as my husband and I Have worked very hard and reestablishing our credit.

Hannah Thomas

Very very easy to refinance. I saved $130 a month. My interest rate went down 15 points.

Patti Ortner

Peter V. was a delight to deal with and the entire process was pretty painless. Plus I'm saving quite a bit of money. I'm 110% satisfied.

Kurt Aurand

The experience that I had refinancing by vehicle was the absolute best. I received an offer in the mail for a possible opportunity to reduced the interest rate and payment for my car. I added my information online, uploaded the required document's and was approved in no time. There were no unnecessary phone calls. All of the communication was between me and my loan specialist. Yes. I talked to the same person through the process. I let them know I was going on vacation and they sent a notary to me "on vacation 3 states away" for the final document. I was shocked and happy that they had that option. I have never seen a company take care of anyone like how OpenRoad Lending does. You will not be disappointed.

Veronika Fregiste

Got a lower payment, but not by much! Since I started the process I continued in it, but still feel like i need to try to refinance with someone else. Got one rate and then was told something different so I'm not sure I would recommend them even though they were nice people

Ramona Blain

This was my first time trying to refinance a vehicle. What they put me through I will not even ever try to Refinance a vehicle again. I delt with young men who do not know how to respect over the phone. Everything was so unprofessional. They will lead you on saying you are approved. Once you send them all the personal information they will tell you that you were denied. They could have just said that right after a credit report and not waste your time.

David buckner

I received a pre-qualification in the mail and filled out the application cause it seemed like a good deal, I then had to call them because I didn't hear anything back and I got a prerecorded message stating I don't qualify, I am sure this will ding my credit. Thanks for nothing!

William Eckhoff

I am really not a "leave a review" type of person but I felt like Open Road Lending was deserving. From start to finish the process was simple, quick and easy. My representative Ms. Curtis kept me apprised of everything that was happening. She is friendly, knowledgeable, polite and professional. If you're looking to save some money on your car loan I would highly recommend reaching out to Open Road Lending.

Tom Dalton

Great experience reducing my car payment! Easy to work with, my only advice would be to develooe an app to make it that much easier!

William Trawick

From the first time I reached out to the company, they kept me informed on every detail of the process nd made sure I understood everything. Got my payment and interest lower.

Anglia Cooper

Got a letter in the mail not to long ago about the company and did my research as well coming to find that it was very helpful now saving a total of $6,000 a year and lower my ARP from 22.93% to 12.09% thank you and highly appreciate it.

Gerald Stovall

Total waste of time after I was advised I was approved and provided work history , check stubs , getting documents notarized, and finally mailing may title I was advised I was denied due to not being on job long enough after finding a new job after 7 years and not having a gap in work history along with being with new company for 8 months. Also they needed an insurance declaration page since my insurance was renewing not ONCE did they offer to contact my car insurance company I HAD TO DO ALL THE WORK ,This is information that should be provided UPFRONT. I would not recommend it this company at all.

Michael Rushing

I just refinanced my auto loan with OpenRoad. I appreciate the virtual aspect and electronic processing. My only issue is that my assigned rep wouldn’t respond to my email. It’s my first time refinancing and I was anxious, nervous and lost. I was looking to hear from her, but she only sent me automated emails. Everyone I spoke with on the phone were courteous, professional and supportive. All in all the process was easy and quick. I especially liked how each time I called I was able to speak to a rep. If you’re wondering if you should refinance, do it! I recommend refinancing your auto loan with OpenRoad.

Gerard Zippo

Easy to work with and stay in touch helping get the best financing. Mona was extremely helpful.

Tristan Anderson

Don’t! Run! Scammers will give you the run around. You provide everything they ask for they take forever to process then say your documents are expired!! Huh! It was current when you requested it. Since you took so long it keeps happening I refuse to keep submitting documents. Terrible company and very very dishonest. Go elsewhere for a no hassle experience. Some of these positive reviews are hard to believe or employees. I finally asked them to withdraw my application after a month and change.

G N

Don’t waste your time or day trying to get a loan through them. ! I was sent an a pre-approval letter in the mail with my information on it which stated my loan would be reduced by $144 with a much lower interest rate than I currently have. When I applied and followed up with a phone call, the woman said I was approved. She quoted me an interest rate and payment which were only a little higher than the letter offered. She told me what my actual payments would be, told me who my lender was and told me the paperwork I’d need to submit in the next few days. Then, she put me on hold. When she came back on the phone she told me we couldn’t go with the company they got me a loan through. All of a sudden the new interest rate jump way up and so did my loan payments through the new lender they now recommended.

Sarah K Richards

What a GREAT experience. I have never done a loan on-line before and was really quite afraid of messing up. But, Jenna C. worked with me literally every inch, line and question I had. She was so patient with me, answering my e-mails and returning calls ASAP. The time we spent going back and forth, made me easier to work with, and being able to go over the contract before signing anything. It all went off with no problems and I am very happy to say it was fantastic working with Jenna and Open Road Lending. I am saving so much money every month by refinancing my car loan with them. Thanks Jenna C. and OPEN ROAD LENDING. I recommend OPEN ROAD LENDING to anyone who will listen or ask.

Eduardo Reyes

I've had a great experience with OpenRoad Lending, I saw the add on Facebook & applied & within the next day we were working on the paperwork. The process was simple & the people were very attentive to me. If you need fast & easy refinancing contact OpenRoad Lending.

Karen Wallace

Haven’t had the chance to thank Shelly Jones, she helped me out the whole way and saved me a little over $200 on my monthly car payment.. I read a lot of these comments before actually following through with the process and was hesitant but did it anyways and was all worth it.. so those that think their not legit the 100% legit.

S T

This company went beyond getting me refinanced and saved me 217 dollars a month. I WOULD LIKE TO THANK TORI FOR A JOB WELL DONE.

Sierra Ruiz

This is a great company to do business with. They saved me over $100.00 on my truck payment. Once you get everything they need sent to them they close the deal quick & fast. I would recommend them to anyone wanting to save money on their vehicle payment.

Ann C

This company is amazing I did everything through fax I didn't have to come into a office they were quick and lowered my payments by 100 dollars I recommend them to everyone

Shaun Wilson

I have been working on my credit for some time. I was in an auto loan with a high interest rate but OpenRoad Lending was able to reduce that interest rate by over half! I am so excited to be saving money monthly and overall. Everyone was very friendly and efficient and things got done very quickly. Very pleased.

Angel Chavana

When you apply to get a refinancing loan with them, they give you an initial preapproval that sounds great to reel you in. Then after you apply they tell you that you are approved but for much, much less than the preapproval amount, barely under your original payment. It's suppose to be a soft credit check, but it's not. It's a hard check, dropping your credit 45 points. Then you wait a week or two and they finally call you back. Telling you they can't refinance you for this reason or that. The reason they can't refinance my truck, is because it is a 2020 Ram 1500 Classic Tradesman. KEY WORD: Tradesman. It's a model of the damn truck. They say it makes it a work truck. I drive it to and from work, but I don't use it for "WORK" DO NOT CALL OR USE THIS COMPANY!!!!!

Evil Dad

Tim was very responsive with everything we needed and very professional! Any questions were answered within an hour! Our refinance was done quickly considering two holidays in the mix!! Would highly recommend!! Thanks again!

Dustyn Campbell

My service agent, Tre was amazing! Big on communication and great customer service! My interest rate was cut in half and my payment went down just enough to where I can pay more towards the principle without going out of my budget! Thank you Tre and Thank you OpenRoad!

Naj M

They were quick and professional. I was updated with every step of the status of the loan process. I did not have to guess. Best of all I was able to save over $100 on car payment. I would recommend them to anyone who's looking to refinance. Thank you!!!

Ceil Jackson

My experience with OpenRoad Lending was excellent. During the process I was notified of any progress or if there were any delays in a timely manner. The process was quite rapid. Oh yeah...and I'm saving money!!!

Michelle Sims

Long story short, they said I was approved. Sent all the documents which was something new every time they said it was the last thing. I started the thing in Early January, after the final 13th document Feb 19th They finance team that new I just moved to my new area. Tells me I need to register my car in the new area. Clearly asked them and let them know I just moved to my new job transfer location. It's OK is what I was told. Now 5 weeks later after spending my time, they tell me that. Never again. I'll trade my car. Something told me not to waste time and stick to what I do. Can't imagine how bad it would have been if they would have went through. Thank GOD it didn't. BE AWARE

Duci Logistics

Professional, efficient and seamless process from start to finish!

David Gerin

Just closed on my refinance although I was extremely nervous so far the process was easy! They assisted me totally through the entire process.

Clint Waitley

I'm on the fence, The first person I spoke with was really nice . Then I was transferred to someone else. Not sure if I'm going to go the process or not. This isn't my first rodeo . They didn't seem to eager to help a disabled veteran. It's all good, I tossed the dice and seen what they could offer me. A little savings but not sure if its worth the hassle.

Bianca Pope

Just click bait for Credit Karma. They get you all fired up that you going to save millions and they do nothing but make your credit score go up for a check they run. Have waited on hold for more than 30 minutes several times and then choose option 3 they will call you back. What a joke. Don't use these folks you can do better than them and you want have the ding on your credit from this awful COMPANY.

Dana Rose

If there is one thing I cannot stand... it is a company that misleads consumers wasting their valuable time and effort. OpenRoad Lending is definitely one of those companies. It is not okay and perhaps even illegal to have customers get to a point of signing documentation, after giving them the congratulatory green light and approval to then go back on that approved deal based on a legal State obligation of Texas! Do NOT drag people for weeks on end, having them cling on to the hopes that your company can actually fulfill the claims and promises you make, to then ultimately renege and fall short on those commitments! it is a cardinal sin for a company to do that! The sad part about it is there are many company's out there just like this one preying on individuals in a certain demographic because they know they can make money off of misrepresentative manipulation. Pathetic!!

melvin rose

Gave me a great offer based on a soft check then pulled and denied, company will be out of business in time. We dont do this to people, have a blessed day!

Rudy Vlasac

I would leave ZERO STARS if possible. Jessica at Open lending is very unprofessional & RUDE. Was given a “preapproval” letter stating a much lower interest rate just to have my credit run FIVE times & credit score dropped by 30 points for them to tell me that my interest rate & payments would be higher! This company is a JOKE, DO NOT waste your time or ruin your credit with this false advertising!!!!

John Keith

I cant say enough good thinks about the great customer service they have. My representative Kayla was awesome. Know long drawn out waiting for answers. They get right back to you quickly. They are in constant contact with you. Everyone is very friendly and knowledgeable. Love these guys. Great experience

Dee Rj

Every bad review I read the company had the same response “our system...communication” that is a sign of terrible customer service. Prove that you care about your clients needs, wants, and concerns. ????????‍♀️ Not good!

Herman Hall

Being my first time refinancing my car this was a great experience with open road Lending.

Sandra Bynum

Tonya was my agent and she was super responsive and diligent in completing my application so that I'd get approved. She even double checked number when I agreed to new terms of 72 months. She didn't allow me to move forward until she checked the numbers and not only did she save me monthly and lower my interest rate, she even saved me 3 months on the refinance. Tonya was always a pleasure to speak to even though my paper work was a bit challenging. I appreciate her efforts and the value she brought to this service. I had never done a refinance and was apprehensive and she made it so easy and everything was well explained. I appreciate Tonya so much and have already referred people to open road lending because of the service I received. THANK YOU so much!!

Dorenda Brewer

Hit or miss? I read good reviews about this company and chose to do business with them...... Or atleast tried to. They dont answer their phones period!!!! The reply super late to emails and texts. When they call you it during your work hours when you cant talk. Have yet to verbally talk to a human being there and am taking my business elsewhere. 2 employees have to be trained in professionalism or they will continue to drive the reviews down and the business down with it/them.

TIMOTHY SCOTT

They wasted my time going through the whole process and then had to reprocess my loan with another hit on my credit... Don't waste your time and energy here!

Tallerthanyou1

I was in a situation when I bought my current vehicle, to finance a car at a high interest rate, and because of my credit score, I also had a very high car payment. OpenRoad was able to lower my interest rate significantly, while also lowering my car payment. This will give me about five hundred dollars more to put toward other expenses every month. The whole process was easy to complete and everyone I worked with was very kid and professional. Andrea Perryman

Renauld Webb

They state before applying that they don't go off your credit score, just years on Job and time at resident. They went off my credit score ONLY. Misleading and false advertising. Credit Karma recommended them based on my credit history, only to be declined and once again another ding on my credit report. Some systems are strictly designed to set you up to fail and keep you in a certain category. Sad.

Magma Igenous

I was assisted by Wendy Sloan. She did a wonderful job and I had refinanced in a very short time. Keep up the good work!!

Autum Duke

Terrible service. Requested majority of document to go through multiple "verification" steps before moving to the next one. There was even a request for my HR to call to verify my employment and pay, after sending all requested documents. Rather then providing me with all neccessary requirements, a cover letter was provided that proved to inefficient since the representative was contacting me double checking/verifying every piece of document along the 30days before my offer elapsed. Avoid OpenRoad Lending if you value yout time.

Ben Peterson

The are liars.and crooks. They approved me then at a later time they denied me. They are false advertisement.They like misleading people. They try to push the pen on people. And they gave me the running about my paperwork and the woman i was assigned to i could never talk to Shelby cabler. Very unprofessional. I don't like liars. Stay away from theses people at all cost. unless you want the pen pushed on you.

Jim Conley

This company is horrible. They kept making me send paperwork and then would tell they didn’t get it. FedEx tracked and then they denied my loan. I worked with them 2 months to get nothing. Do not waste your time.

Tom Mcalexander

Wonderful service, extremely helpful, quick and easy setup! I give this company a 10 out of 10!! Highly recommend Open Road to anyone looking to refinance!

Vanessa Giselle

Mona was thorough and efficient! She kept in contact with me through the entire process letting me know what I needed and the turn-around time to get it turned in. Even though she was there to answer my questions, I still did my own research about the process provided online. I saved $160 on my current car note! I would recommend Open Road Lending to anyone.

Deborah Loew

Too much bad reviews ! So byeeee That’s not good be honest and do good business

Blair Fox

Worst customer service ever. They don’t reply to emails or texts.

Eclipse Water Well Services, LLC

Worst place ever. They don’t answer emails and when you call says the funding department is reviewing your files for last 2 weeks. I spent 43 dollars to overnite a notary for them. Don’t do business with them. I’m not even if I’m approved hate to see how they treat customers with loans. Update: after 3 weeks of resending documents. They say 40,000 isn’t enough income for a 300 dollar car payment and my second job (Grubhub) can’t be verified so the denied me. Run from this place and don’t look back.

Jeff P

One of the worst refinancing company I have ever try to work with. I got a letter in the mail saying that I’m qualified to refinance my vehicle so I tried it out. We went through all the information and the guy said I was approved certainly. He said someone will contact me in the next day or so. So I got the call only to find out that I wasn’t approved. It was a huge disappointment. I asked her how is that possible if I talked to one of your coworkers and they said I was 100% approved. I gave her all the info and numbers me and the guy talked about. All she had to say was I don’t know about that but your not approved. You guys are no good

Chris Shaffer

I was so very pleased with every aspect of this company! Very professional and so kind I am not computer smart and the representative took time to help me through it all! Faster service than any other I have experienced. Thank you so much for my approval?

brianne thornton

I recently completed my car refinance with OpenRoad Lending and have to say I am VERY pleased with the service I experienced. MY contact, Tammy, was professional and knowledgeable and kept me up to speed as to where we were in the process at all times. They not only saved me nearly $100 a month on my car payment and my interest rate also went down but it was done so quickly and I was even able to skip a payment! As a single mother, I can't tell you how much all of this helped me! I highly recommend this company if you are in the market to refinance your car note. Great company, great people, great service.

Hunter Bates

The process was easy and straightforward. I wouldn't say there was anything exceptional about the service, but there were not any hassles and everything was explained throughout so that alone deserves 5 stars.

rachel sirene

Open road to me was very timely and appropriate concerning my situation. I needed to rearrange and decrease monthly bills so that I could have some breathing room and extra funds. Open road did that for me, I now pay $100 less a month for my car payment. Thanks Open Road for your accuracy, professionalism and responsiveness in a timely manner! Tamara Walker

B Minus

It's always great to save money and make my car payment easier. I went from 430 a month to 320 a month and that's nothing to turn your nose up at. Kayla was really nice and informative. The whole team was helpful at different times. I worked pretty hard at trying to make my credit history better and these guys are one of the perks that you get when you get there. Any questions I had were answered immediately or they got back to me quickly. I look forward to purchasing my next car. Thanks Kayla and OpenRoad Lending

Carmen Soriano

Let me start off by saying that they did cut my interest rate way down. However, they used a bait and switch tactic. I was quoted a very low rate only to have it raised 7 points in the end. I didn't appreciate that, but in the end I am satisfied with my new rate and payment. One last thing, it took a month to complete and caused a ding on my already poor credit rating. So be prepared. Its not a fast process.

Marlo Marable

so was suggested to them by credit karma. completed the application and got a call back the first thing that morning with an offer. great payment but wasn't fond of how long the loan would be extended. then she immediately took back the offer cause it didn't cover everything and said she would call me back with a different offer. that was last Thursday. no update until this morning on the website. I was approved. call them to verify everything that I needed to send in. girl says I actually was not approved based on mileage on my .vehicle. my payments are a little high but id rather deal with than this crazy backwards company.

Devonnie Chanone

Working with OpenRoad t refinance my auto loan was an easy process thanks to the professionalism of their staff. The staff ensured that I was kept updated during the entire process.

Ms. Wanda

The customer service is great but if you’re looking to refinance a loan, The way they save you money is by expanding your loan. They offered me a lower rate by barely 1% . But if your looking to lower your auto loan They will save you money buy offering a 72 mo. Auto loan. Good luck!

Trayell Roberson

I read the mixed reviews here but I can say it was a very fast process and I had no issues at all. Plus I am saving $110 a month and they were very professional and got back with me extremely fast. Jas was amazing!

diamond district

Very detailed communication and simple process. Courteous reps. Quality experience overall for me.

Yesenia M

The Process was easy and quick.. and I'm saving a lot of money.... Thank you so much

Nicholas Burgett

Working with openroad lending was the best decision I made I had the pleasure of working with Doug the process was quick and easy I did everything from the comfort of my home. Openroad got me the best refinance rate I actually save a $125.00 on my car payment and I want to thank openroad for reaching out to me. This company is legit and they are so professional thanks openroad for helping me save money on refinance my vehicle

Still83 Washington

This company will bait and switch. I have a credit score of 800 on all three credit bureau’s. They sent me a pre approval letter with a 2.3% finance rate. I applied for the refinance acceptance letter only for them to say I only qualified for a 72 month loan with a 9% percent loan rate plus my current finance rate is much lower then 9% They are a joke and I’m sure they are breaking the law with sending false acceptance letters. I will be forwarding the letter to my States attorney general’s office. This might not make a difference however hopefully this will help someone steer away from this companies scam and lies.

Sandy Legg

Quick and easy ...made me amazing deal Exactly what I was looking for , Definitely recommend

Giovanni Ciano

It took sometime, but we’ll worth it! Tonya was amazing!

Nina Hill

I was not very impressed with this Company and the information they gave me. I was given 3 options and the APR that was given 8.99 % . I got disconnected and then I was given a 13.99% APR IN THE MATTER OF 5 MINUTES? I was not happy ????and they didn't seem to even care, save your time go with another loan

Lillie Rogers

They agreed to refinance my car at a lot lower rate. But after getting to the end of the contract they said that I needed to show proof of my address which I did through my driver's license and other items. My car is not due to have its registration renewed until April they said I needed to fill out their form for a change of address for the DMV which had already done on my own which I sent them proof. then after dragging on for a month they said no we want to see the actual registration with the change of address on it. So it is my belief but even with good credit good income and proof of everything else they have no trust in anyone. Very poor business structure.

Kris Guajardo

I am very pleased with the professionalism I received from start to finish on refinancing my car.

N Bridges

I have been working on my credit for quite a while and had been stuck in a high interest car loan that open Road helped me get out of. Brought my payment down considerably. Professional, responsive staff.

Taylor Roach

Worst experience I've ever had dealing with a lender, they kept asking for the same documents I sent already more than once. Stay away from this lender.

Paul Schexnayder

Awesome company, helped me to save money on my car loan, and it will be payed off much sooner

Tonya DuBose

Absolutely professional, answered all questions emailed timely. Transaction was smooth and Elizabeth provided impeccable customer service. I would refer to others. It is important to know that if someone desires good customer service it is extremely important that you provide timely and accurate documentation once you have researched and proved that the institution is legit. I had absolutely no problems with refinancing.

De Wil

The most friendly and professional group I have personally experienced. Information was transferred fast and efficient. Great experience!

Karen Griffith

Bait and switch super disappointed pre approved for %5 ran my credit and checked my stubs then said we could only give you a higher interest rate then you already have but congratulations on having great credit lol what a joke

Bobbie Jo Russell

Don't recommend putting application in online. Never got contacted about it then call to ask about status and was told my application couldn't be found to put in another one. Did that and they tell me they was able to pull up my first application and it was automatically declined. So two credit inquiries later found out its because im self-employed.

Mildred Brown

I didn't have the best credit a few years ago, but needed a car, so my interest rate is crazy high. After a little over a year, I thought I would refinance once my credit gets better. Credit Karma said I was already pre-approved from Open Road Lending for the amount that my car was. Credit went up tremendously since then. Everything always paid on time. So I did what anyone else would do,- go online and read the reviews to see if Open Road Lending was legit. Reviews seemed great. Did the application for Open Road Lending- Since I was already "pre-approved", and immediately got denied(with factors that don't make any sense) and now I have a hard inquiry on on my credit report now. Just wanting to put this review out there, so someone who is working tremendously on their credit over the past few years, that is now in the position to refinance- you will probably be denied. I got denied after a preapproval. False Advertising, don't get your hopes up. You're better off financing with a larger more known Creditor.

Kimberlee Nash

Mona Johnson was just fantastic! she provided me with excellent customer service, kept me informed as the loan progressed called me almost everyday with a update. All i had to do was return the paper work and in about a week it was done, to the tune of a lower interest rate and substantial savings. Very happy to be a customer. Ken

john schoettlin

Started dealing with them here recently was told I was approved then all of a sudden I wasn't approved. These people are a joke.

Stanley Jones

I tried to get my car loan refinance with open road, they kept giving me the run around about what papers I needed to fill out, then said I didn’t do the right ones when they’re the ones who sent me the papers.. they are very unprofessional do not do what they say, run your credit with 10 different places, does not even try and work with you. When you ask to speak to a manager or supervisor they always say they are the manager or supervisor you are speaking with. If I could give 0 stars I would! DO NOT USE OPEN ROAD!

Dorothy Hernandez

Was a little nervous at first because there was no communication for a week or so but that was just because they were waiting for everything to be reviewed. Be patient, they’re worth the wait in the long run. Took about 4 weeks all together but now my interest is down from 18% to 8. Rashika was very helpful!

James Burris

Getting help from OpenRoad Lending was the best decision I’ve ever made! The customer service was excellent, Shana was very responsive and easy to work with. She answered all my questions and processed my application quickly and efficiently. Best of all they were able to cut my APR and my payments in half. If you got stuck with a high APR due to bad credit like I did, I would highly recommend giving them a call.

Sama Cook

Avoid them is your best option. They changed there offer 3 times and ended up with an offer that only saved me 3 dollars a month. Important to note when I declined, then they turned around and sent me a notice that I had been declined because my credit wasn't good enough. Aside from it reflects negatively on me it helps the LIARS approval ratings. Avoid this Company

Sonny McClure

Been trying to refinance our car for 3 Months with openroad. we've had to redo our application 3 times due to it timing out because they want you to send the same items like a 100 times. I've sent my wife's income like 10 time and her license about the same. was told to mail in the motor vehicle title application and everything should be good. now there stating that it has timed out again and want us to redo the application and run our credit again.

Zach S

I sent documents multiple times and they said they didn't receive them when I clearly saw that I did send them. To me just not a very well organized business and just wouldn't go with them again.

angellica cooper

Open road was great to work with and save me $140.00 a month. Thank you

Brandon Joseph

I got my interest rate from 23% to 14%. It was relatively easy . Overall I will be able to save money.

Richard Miller

My experience with OpenRoad has been very professional and relatively easy to navigate (other than my own electronic disabilities). I would recommend them to anyone that is trying to re-build their credit worthiness. I also appreciate their communications, keeping me updated every step of the way.

Douglas Luton

Something that takes a few hours at a dealership is taking over 3 weeks and still not funded. They do not communicate so I have no idea if and when it will get closed. I will not do business with them in the future.

Barry Pfeiffer

Would not recommend to a dog! They first approved me for payment of $481then when documents came to sign the payment was set at $650. I didn't sign let them know the payment was not as agreed to. A week later they got the payment back to original agreement. Then had to send 4 different pay stubs because they couldn't use the previous one because it was out dated for there records. Then got the final approval letter after 29 days of back and forth and complete daily frustration of resending documents. My payment was due and the supervisor told me not to worry about the payment that they would have it finalized by Friday. So payment wasn't made and 10 days past due. The finalized the loan Friday and I got the denial letter at 12 am on Saturday! Waisted over a month of aggravation and multiple times of being told I was approved to have my first late payment come up for open road to finalize with a denial letter! This is not a A+ rating business! Don't believe a word they say they won't use lube!

Glenn Pennebaker

Very pleased with the entire process. Any questions I had were answered promptly, the only hiccup was due to an oversight on my part.

Joey Cabrera

I refinanced my vehicle through open road. The process fast and very time efficient. They were very acommodating and very responsive to my needs. They kept me informed through the entire process. I am very satisfied with the results of my refinancing and the quick process. THANK YOU open roads!

Jess Foster

I wanted to lower my car payment and decided to apply. I waited about a week and went back to check my status and was denied. I was never notated or received any email. I decided again to reapply 4 months later and they decided to run my credit. But the first time they didn’t . But I received a response immediately and I was denied. It would be nice to have a lower car payment during this pandemic but I’ll just work on my credit.

Yvette C

Customer Service representatives are courteous, friendly, and knowledgeable. Processing of application is done efficiently and more than reasonable time period. Wait on phone for reaching representatives needs improvement.

Theodore Stoddard

This is my second time using Open road lending and I've had a great experience both times. Open road lending has saved me money and lowered my payments.

Junard Winston

Credit Karma quoted to lower my payment by approximately 89.00. I get approved contact this company and was then provided an option of a higher interest rate than my current, 200.00 lower payment and 2 year longer term. I am currently at 40 months why would I want to pay 72 months to spread out paying more! The rep was nice but definitely not as advertised. I continued with my current loan.

Dwight Moore

Impressed How they helped me with my refinance on my car.

Lucas Lennox

The process took over a month. The responses I would get from Maggie whe. I would emIl to inquire was the same every time. The loan team is reviewing and I will update you if the need anything. It was a little frustrating.

Tammy Lind

This process was fast and straight to the point ! Everyone that I spoke with was very knowledgeable about the product they are serving. KEEP UP THE GOOD WORK t

john nwogu

We were in "contract" with them for like TWO MONTHS. My husband and I both were on the application but for some reason our agent kept only talking to him. I was the one calling in and whoever answered would say "we'll send a message to your agent and let her know you called" but then I'd never get a call back. I was the one emailing in all required documents but my husband had to keep being the "middle man" which was confusing because he didn't know what exact paperwork I was sending in so when they'd call him to ask he had no idea yet they never would call me. FINALLY after almost 2 months we were declined. I would be fine about being declined but why couldn't they just tell us that in 1-2 week's rather than drag us along? So frustrating!

Malayalam LLC

I had a great experience with Open Road Lending. Not only were they able to save me tons of money on my auto loan, they provided great customer service as well. The process is easy and everything is accessible online so there's no running into an office to sign tons of paperwork. It was an overall great experience for me and I would highly recommend to my friends.

felicia thorne

There a scam they said they could lower my car payment, but it would have been $100 a month more. So they ran my credit for nothing.

David W

I'm not impressed with this company. Thwy do not communicate very well with people. They never filled up with me like they claim to, I have responded to emails, their text number and no one ever gets in contact with you. Not worth the time people.

Debbie Seavy

I’ve recently got applied for a refinance with openroad lending and I am proud that it went well , their services were great, always helpful and when I didn’t have the time to sign a piece of paper due to the lack of time because of work they called and sent me an agent instead of me having a hard time completing the tasks required, specials thanks to Michael walls who was very helpful and kept following up with me.

Cathy Wyhs

I had a great experience with open road lending. My carnote went from $395 down to 213.53. they Always answered email's and calls in a timely fashion.

Anthony Payne

Getting my vehicle refinanced by Openroad Lending was a very simple process. Mona J. was professional and communicated with me in a very timely manner throughout the process. I highly recommend Openroad Lending for your refinance needs.

Jimmy Graves

Extremely disappointing, I was told twice that they could lower my auto loan down to 11.5%. Even getting an email from the manager saying to send over the necessary documents and everything. Before I done this I called to verify everything. I was told that 18.9 was the best that they could do. Same thing happend the first time. Which made me realize they were trying to get my business, letting think it would be low but really be only a couple n lower.. I see Alot of good feedback for them. For those people I'm so happy for you. For me i just wasn't as lucky.

Kenneth Henderson

They told I was approve and sent a email that said I was and my monthly payments. Then they decline me and didn't even tell. Just told me to make my payments on February 5 2022. I had to call and find out not a very professional company. I would not recommended Open Road Lending.

Nadine Mann

I was able to refinance my car loan which will save me about $10,000. It was a pretty easy process, I gave them the documentation they required and the loan was closed inside of a week. Very easy and efficient.

Sam Hackler

Very nice and professional company. Answered all questions and explained everything in detail. Very fast process. Great experience

James Frazier

It’s a sca. Dont bother…they lie they say you can’t have co-signers they tell you all this stuff then have you Jump through hoops for a month then keep coming up with new excuses why they need you to re send documents that you clearly sent correctly twice before. Then when they have nothing else left to use they tell you they need it all in the mail. Read several posts like mine but didn’t want to believe it. I’m not quite sure why they do this what stringing people along does to benefit them but you can bet I will find out the reason that it helps them.

Margaret Jackson

This was the easiest refinance I have ever done. Sarell Harmon was very helpful, and always kept me informed. Thank You!

Scott Kelly

Received an offer in the mail claiming they could lower my car payment by $44 a month. I immediately went online to look at the reviews (everybody should do that with EVERY offer they get), and after seeing what a scam it is and them hard hitting your credit, I decided to stay with Capital One, my original car loan! Staying in good standing with Capital One looks much better than some unknown car loan company! I'll keep my higher car payment and pay off my loan when it's due. These loans push your payments out a year or more. Certainly not worth it!

Lela Putnam

I had wonderfully amazing experience with Open Road Lending. The customer service representative was professional, very detail oriented and I felt she cared about my best interest. Shelly took her time with me and made sure that I understood everything. She was patient and provided excellent customer service. I had a very good experience with Open Road and would recommend it to everyone.

Flenna Flowers

Persistence paid off. They were persistent in getting paper work and I was persistent in completing it. It took a few weeks bit we got it completed.

Gerardo Peace

What an excellent experience from start to finish!!! Lillian is an exceptional representation of Open Road. From start to finish i have no complaints. Thank you to everyone involved i do appreciate the time and effort put into my refinance. I will recommend you highly. Regards Jill Newman

Billy Stewart

The process of completing the application process was extremely easy. They are polite, respectful, and patient. They responded to me in a timely manner and was always professional no matter the situation at hand.

Sherian Bradley

Quick and easy refinancing of my car! Saved me over $150 a month!

Heather Smith

I must say with my credit history I was skeptical when OpenRoad said they could lower my monthly payments AND lower my interest rate. I almost didn't go through with them but at the same time I was tired of living paycheck to paycheck pretty much. I applied and was ecstatic when they approved my loan. OpenRoad saved me exactly $127.93 per month plus my first payment didn't start until about 45 days after my new loan was approved! If you can save some money monthly I recommend you refinance with OpenRoad Lending. They are quick and update your status regularly. And their customer service is the best! Thank you OpenRoad Lending!

Jeanette Raygoza

They always were needing more information I feel like its a little scamy!!

Carolyn Huitt

Hello everyone, My experience with OpenRoad Lending was fantastic. At first I was skeptical but when I saw how fast they were moving and requesting items I was like Wow!!!. I am now able to save some money. I wish I could have heard about the company sooner. I am very pleased with the service.

Yahinest Brumfield

Worked with an agent named Mona, I was quoted a monthly payment of 410 bucks. A month later I received a request for payment in the amount of $725.48.... I contacted Openroad lending, waited on hold forever, got transferred from agent to agent that did not know what was going on. I then reached a manager who suggested "SELL YOUR VEHICLE". Yup! I am serious.. They pretty much stated that I cannot refinance with them for 3-6 months and that selling my vehicle was the only option. BEWARE! I wish I could give negative stars, I really do. If your going to go with Openroad, make sure to read EVERY detail of every piece of paperwork they send.

Josh H

Poor customer service. Agents were very disorganized and not responsive.Kristina Lenear did not see to have common knowledge about her job as a team specialist and wasted 3 weeks processing my refinancing. Every time I reached out to her she requested something new and kept saying it was the last piece of information. Horrible and worst team I’ve ever worked with. Stay away from this company.

Chris Rice

I signed up to refinance my car with this company. They started calling obsessively (I work all day so I can't really answer) stating I was approved. Saw the hits on my credit report, etc, so they did something. I replied to the email with the mileage of my car (email said I could just do that). Once I did that, I get no response for days. Seems like a shady company. I'd advise against using them. BBB case #15582727.

Erica Smith

Had a customer that was wanting to trade in a vehicle and open road lender refused to give my customer or my dealership a pay off. It is against the law to withhold stuff like that from a customer. Very poor values

Meme man Do you know the way

This was the smoothest and quickest refinance on a vehicle that I have seen. Will recommend to my friends and family.

G. Ramos

This company is very very unprofessional and terrible with false advertisement. I advise no one go through this company at all. I should have looked at the reviews first and there rating which is a 3.3 TERRIBLE and they have false advertisement. I wasn’t even looking to refinance until they gave me a offer and I was like cool. Then I put the application in and they denied me based on they don’t have the product I qualify for. Now they brought my credit score down. I advise no one to deal with this company read the reviews first and you will see. Also the customer service is HORRIBLE and Unprofessional

Calvin Brooks

Was accepted for a refinance for my car, sent all paperwork many times. Took over a month and then got an email saying they needed all the paperwork again because some was lost? This week received an email saying my approval had expired and we would have to do it all over again and my payment would be higher than originally offered. Not worth the aggravation to go through that again. If I sent a payment would they say that it was lost too?

Jessica Naranjo

I refinanced my King Ranch f150... it was easy simple quick saved me about $15,000 in interest I'm grateful for open road lending thank you so much for your help.. everybody needs to at least give it a try see what options they have to bring down their payments and save on interest.. again thank you

Mark Beller

I was surprised on how easy it was a few papers n I was approved.I am so happy you guys gave me the chance. I was so greatful to do this at the holiday time so I had more money to spend on the kiddos. Thank you again Open Road Lending hope to have many years of business with you!!

MDDT

Thank you guys for the Reviews. I feel as if this stopped me from a nightmare on elm. Although, Capital one Finances my vehicle. I have zero issues with them , when it comes to customer service or any personal documents. I could've saved money and switched to open road, but after reading the REAL REVIEWS not the PAID ONES, Id rather continue paying a higher note with capital one or refinance through them.

Brittny Gibson

They were really patient with me and explained everything very thoroughly... my interest rate went down almost 10% and my payments by almost $80. Everything has been finalized and I’m good to go! They will work with you over phone text email and esign almost all docs ... great service cannot thank them enough Tre was the best.

david kelley

Good customer service with Brittany and her manager. Make sure to take clear pictures of your documents or send/fax them.

jona seybolt

Great Lending company!! Fast, courteous and professional. Thank you

Dianne

They made it quick and simple to refinance my vehicle saving me $125 a month

RJW 150

I've read the negative reviews about this company and I don't understand how it could be the same company that has helped me so much. I wanted to refinance my car because I had really bad credit when I bought it. I worked on my credit for a little over a year before deciding to refinance. I had never heard of OpenRoad Lending before so I wasn't too sure about moving forward but it was either investigate new lands or continue to pay on a loan with a 24% interest rate. I am grateful that OpenRoad Lending was able to cut my interest rate down by nearly 50%. They are a very attentive company and provided exceptional customer service.

Dorothy Stapleton

I had a great experience in dealing with Open Road. Once I had all the necessary documents in order and submitted, the whole process went smoothly. It took about 3 weeks but I expected that. Bottom line, they were professional and communicated with me on a regular and timely basis and saved me hundreds of dollars.

Quinton Sullivan

Had the easiest experience going through this company.. I highly recommend working with associate THarbin whom was very professional and instantly responsive. That's owning the job..

Chase Chuchla

I am in the process of repairing my credit and getting back on the right track. I was thrilled to have a lender help me get one step closer to being able to have an interest rate below 21%. They have helped me save money, also got to skip a payment. I also feel more confident about fixing and rebuilding my credit.

D Ballard

My rep was very helpful, clear about the contract and professional.

Michelle Lakeman

Took a month and 13 days to get anywhere with this company. Would go ANYWHERE else if you don't want to go back and forth for a month and a half.

Shakira_the_ leopard_GICO

After many attempts with other open road lending did have the patience and ability to help me. They was excellent.

Jill Newman

Positive: Professional staff Negative: - it seems they send my information, including phone to other vendors - they severely undervalued my car, by about $4,500 for trade in, which is quite a bit below private party as well - the actual interest rate offered was 6% higher than the pre approval rate - the staff implied the value given was a high estimate for a 9 year old car, however I have 45k miles on a car that sells stock at just shy of $20k when over 100k, the new engine (7k miles) is worth 2/3 of the value they quoted if I pulled it and sold it used. As it is with these things some times all I’ve accomplished is an unnecessary inquiry on my credit

Diana Inks

This company is wonderful. Although the first time I applied I was denied, I did try again a few weeks later with success after my score went up about 20 points. They were able to drop my month payment over $100 a month and lowered my interest rate 8%. They also stated that in 6 months I can refinance again with them to lower my rate and payment even more. I have had a great experience with them so far. They have taken care of all the hard parts of the process, and all the staff I have spoke with have been kind and respectful. They truly will give you the best experience when it comes to refinancing.

Sherry Norcutt

So disappointed in Open Road Lending. They refinanced my vehicle with WestLake Financial. I was not informed that Westlake was the company until I received a missed call from them. After researching Westlake and all their reviews I immediately called open road to speak with my rep Elizabeth Ayala. I told her I did not want to refinance with that company and requested that she halt the process. She told me over the phone she would try with another company and call me back. I received no call back. I email her telling her I just want to cancel the process. Again, no response. Instead I received an email from Westlake asking me to set up my account. What?! So I email Elizabeth again, no response. I call Open Road Lending and they tell me there is nothing I can do. Even despite what Elizabeth said. The guy Jonathan basically says you agreed to our terms when you signed the documents. I said yes but not to refinance with a company with questionable practices. I asked if they’re even aware of reviews and lawsuits re. WestLake Financial. He says no. He then proceeds to say well did you read our terms and conditions. 90% of people usually don’t but they sign anyway. I said so you’re telling me that your betting on people not reading the terms and conditions so you can turn around and use it against them to make money? How can open road lending do business with such a company? Sure they may get you a cheaper interest rate but with a terrible company. And they do this on your behalf without even informing you before the final processing, which prevents the client from making an informed decision. Terrible all around.

Diana A

Classic bait and switch. I use Credit Karma as I'm trying to improve my financial situation and my credit (Which I am). I found Open Road Lending through an ad in Credit Karma. I even Googled them to see if they're legit. I contacted them by filling out the auto refinance form and they immediately responded saying I was pre-approved and then after filling out other forms and documents, I was given the new rate and payment. I supplied them with all the information they needed. The whole time they're assuring me everything is good to go. I asked them if there's anyway any of this could change and is this all locked in and my contact said "everything is good to go. The only way things could change is if the paperwork wasn't turned in by the due date set by Open Road Lending". After all the docs were turned in by me. I didn't receive any contact or notification from Open Road lending for 10 days. Within that 10 days I contacted them and asked what was going on. I was informed that my loan was at the underwriters and it shouldn't be too long. Yesterday I received a voicemail and text notification saying they weren't going to proceed to my debt to income ratio. Honestly, this would've reduced my car payment making it easier for me financially. So basically Open Road Lending strung me along for the better part of a month, telling me that everything was good to go and making me feel like I had nothing to worry about. Had they done the debt to income ratio up front and been more honest, I wouldn't be as upset as I am now. I've worked in customer service in the past, and I'm not usually one to complain but in this case I feel like I've been conned. This business practice is reprehensible. What they advertise and what they deliver (Or lack thereof) is highly disappointing. If your heart is set on this company then I'd certainly be cautious

Saedy Morris

I experience great customer service refinancing my car with OpenRoad Lending! I'm so happy they chopped down my payments! I can save more now or pay extra! Yes! Thanks OpenRoad Lending!

Kenneth Kelley

I will start this off with saying I have severe phone anxiety, and they allowed me to do this whole process through communication via email. I greatly appreciate that. On top of that I am saving a considerable amount of money. My interest has been nearly cut in half and my monthly payments were lowered by 110$. They were responsive and very professional.

K Ak

I wanted to refinance my 2016 GMC Terrain to lower my interest rate, which went from 19.47% to 8.99%, a huge reduction! No other finance company bothered to help me get the terms I was seeking. The ONLY problem I had with this company was that they requested the same documents several times, which delays the processing. I would recommend this company.

K B

Katherine Colom is the Representative that I communicated with. She was professional and understanding about my needs. I enjoyed my experience with OpenRoad Lending and very happy for the results that I received from OpenRoad Lending.

Arnold Blackman

Saved me about $65.00 monthly and dropped my interest rate over 6 points. Quick and easy with no hassles. Very professional group. I highly recommend them!

Likedia Jackson

I had a great experience with Open Road Lending. As soon I gave them everything needed, I was approved at much lower interest rate than my current company, which lowered my payments almost $115.75. Not only were they able to save me tons of money on my auto loan, they provided great customer service as well. The process is easy and everything is accessible online so there's no running into an office to sign tons of paperwork. It was an overall great experience for me and I would highly recommend to my friends.

Gabriel

Quick easy online processing. Very responsive and helpful if something is not clear or you have any concerns. Definitely would recommend.

John Thompson

Got pre-approved for refinancing and received SEVERAL automated communications but never actually spoke to my loan processor and that person never sent an email response that was not also automated. They say they will get your pay-off info and then never do and then cancel your application without even attempting to make contact. RIDICULOUS SERVICE and I would NEVER Recommend a loan holder that you can't even speak to an authentic person. AWFUL AND NO WAY!!

Tara Purvis

They kept losing all of the information that I kept sending to them which was social security number, driver's license number, proof of income, bank statements, proof of employment. Then it took over 2 months for them to process the refinance. Now my car note is $25 more than what they told me. It was supposed to be $106 less. This is the worst company I've ever had any experience with and I plan on getting a lawyer.

Mary Condon

Every time you give them one piece of paper they want another piece of paper. Is this really you if you run somebody social security number it's going to show all the names they need I so I don't understand why all of the notary stuff is having to be done. And if a paper has a correction on it in front of a notary why would you want it notarized again with no corrections the notary was the verifier right there. I just really feel like it's not worth the hassle.

Elizabeth Bridges

The best they answer every single question I had . l truly recommend them with my eyes closed.

karla garcia

Amazing experience. So simple and easy. Would recommend them to my friends who are looking to refinance and save money.