Reviews of Budget Car & Truck Rental (Loan Agency)

Paul Breslin

We got exactly the car we requested. It had all the bells and whistles including GPS and proximity detection. Gas mileage was not the best but was acceptable. Staff were friendly and helpful.

Linda Worden

I have been renting from Budget for a few years now,I have had the best service and friendly help and support from the staff.

Dana Styk

It was very smooth

Rob Q

Easy to find, quick service. Vehicle was in great shape and clean. Friendly staff.

Josh Kane

Nice mini van. Headlights were a problem so driving at night was hard. Charged twice for rental (paid cash and charged credit card) Still no call from manager, it's been 4 days - I've called each day to request a refund, each day I'm told it's been refunded

Dee Davis

So so friendly. Made renting a real pleasure. I even forgot the key in the courtesy vehicle when I returned the Jeep and it was no trouble to them at all. The agent even found me in the airport to confirm everything was ok! Above and beyond. Had a Jeep Compass, lovely little suv. It managed the hills and windy roads like a pro! Also just a gas sipper, which is great for running the roads!

Steven Janes

perfect

Ben Mills

Can't say enough of the service we received and what a great deal we had for this car. Would highly recommend anyone to rent from Budget in St John's Airport!

Eduardo Campos

I had an amazing experience with Budget in St. John's! Many thanks.

John Casciato

Picked up an amazing almost brand new white Chrysler 300 and it was in pristine condition with gps and satellite radio! Great gas mileage too. The lot is just a short stroll through the parking lot and is very well marked. The key return was quick and easy at the end. Great value as well!

teh Czmych

Was in overall satisfied with a car I got, it was new and clean, but the service at the desk was not at all satisfying, both at pick up and return.

Andrea Gruchy

Excellent service! Friendly staff and great choice of vehicles. I'll always use Budget!

Sally LeDrew

This was the only company that had a rental available in the time period selected. I really needed a car so it was really great that Budget had one!!

blacktopgypsy

Excellent service and choice of vehicles. Budget is typically very competitive on price, and the staff are always knowledgeable and friendly.

Laura Dormuth

The staff were very friendly and helpful. The car was perfect for what we needed and requested.

Aria Danesh

Highly recommended

Indranil Basu

Best customer service, upgraded to SUV was an added bonus. Location, car pick up and delivery - all are excellent! Above all, super economical - unbeatable price.

Lamont Leone

I am a fast track member. The service at the airport was fabulous. My vehicle was upgraded to a 2019 Ford Edge titanium version. The vehicle performed beautifully. Returning the vehicle was easy. I would recommend Budget car rentals to all of my travelling friends.

Ron Baldwin

Rented the car we had reserved with no problems. Friendly and helpful personnel at counter. Easy drop off for very early departure. Caution: There seems to be a very limited fleet of rental cars (from all companies) in St John's so reserve early and don't be late to pickup your car.

C

Didn't have any incidents.

Rick Shumko

On the money, good service and helpful staff, no issues whatsoever

Karen MacEwan

Picking up car was uneventful but upon returning, both clerks were gone on a break leaving the kiosk empty. Had to return later to find them both back. Vehicle was an excellent ride.

Nicola Farrell

Terrible! We phoned yesterday to book with Budget. We were put through to the call centre where we were told they had a vehicle- gave us the amount it would cost & took my husband's name & number. There was no confirmation text or email sent to us. I phoned this morning to confirm & a lady at the airport said, "No there is no reservation under that name & we have been sold out since June. We can rent a car August 8th." Thanks for the great help. What was the purpose in taking a customers information & quoting a rate & telling them there is a vehicle available?!? Awesome!

Lisa Noseworthy Manuel

Quick, easy & friendly service

Angela Granchelli

Waiting for a call from the manager that I was supposed to receive this morning. It is now 4pm and I have left a message about a half hour ago and still nothing. I was misquoted by approximately $100 so the rental I expected to total $200 ended up to be $300 when I dropped off the vehicle last night. The original employee I dealt with was not there. The employee who was working phoned the manager and he said he would phone me this morning. He has not. I need this resolved please and would like a refund for the overchange. On top of a flight that was delayed by almost 12 hours this is a real kick in the pants. i would never have agreed to the high amount I was charged.

Robert Warren

Excellent location, quick service, friendly

Ken DeWitt

All airport rental branches here do not allow debit. My trip was hindered because of this. Rental sites do not disclose this until after you prepay. This policy should probably change.

Josh Stryde

Very pleased with the customer service. Would book with Budget St. John's again.

Kristina Vonsel

Extremely friendly Got a brand new car TWICE! Rented a Chev Malibu (very nice car) and a Ford Escape (allso very nice) Returned them after adventures around Newfl, rather dirty and... well - it's what they are for. So highly recommendable.

Hakkai Chou

Easy navigation of website, better pricing than multiple companies offering the same services. Employee who processed the paperwork when we arrived was friendly and knowledgeable.

Gord Condie

Check in was easy and quite timely although there was only one attendant at the desk and at least 10 people in line to get cars. Attendant was very pleasant and helpful. I was given a 2019 Equinox with GPS, back up camera and all the bells and whistles which was much more of a vehicle than I was expecting. The vehicle performed flawlessly for the 9 days and over 2500 kilometers that we drove it. Returning the vehicle was also quite easy and convenient as the drop off and counter are right at the airport. My only concern is during my use of the vehicle the windshield received a minor stone chip. Since I have never rented a vehicle before I assumed that this would be considered normal wear and tear and would not be a big issue. I mentioned it to the attendant when I returned the vehicle and she had to fill out another form and told me that they would either get the chip repaired or get the windshield replaced and then send the paperwork to head office in Halifax and then they would contact me as to how I wanted to pay for it. This took me completely by surprise that I would have to pay for it at all as the driver has no control over where a stone flies from someone else's vehicle. When I asked her how long this would take she said possible 6 weeks or more, so now I am sitting at home some 2000 miles away from where I rented the vehicle and have no choice but to wait and see how much of a bill I am going to get for this incident of which I had no control. Don't agree with this policy at all and if it is indeed the policy then when someone brings the vehicle back it should be inspected and reviewed on the spot and a decision made then, not 6 weeks or more after the fact. Overall I was very happy with the service and the vehicle but not impressed that I am being held responsible for the stone chip in the windshield.

Attila

Ticket Agent lied to me about the vehicles available no Impala just Ford escape. IMPALA SITTING IN THE FASTBREAK LANE READY TO RENT. FORD ESCAPE WAS JUNK. GPS TOLD US TO DRIVE OFF A CLIFF..... TWICE!!!!! BYE BYE BUDGET. HELLO ENTERPRISE

Scott Dexter

Called three weeks before coming to confirm car seats could be included at no cost or we would have checked ours and brought them. Staff were awful and simply did not care. Tried to charge me 15.00 per booster seat (needed two) so 30.00 per day. Didn't even walk around car with us just said if you see anything come back..... It is easily a 5 minute walk to the parking lot. Never again will I book with budget they just don't care.... I am now driving around with young kids and no car seats. If something happens Budget will pay dearly.

Terry Fenelon

Fasts and personal service. Absolutely no hassle in renting a vehicle. Upgrade was suggested and we are happy we did. Comfortable and plenty of room. Easy on gas too. That was surprising.

Steven Davis

Easy to book, and the car was very clean, filled, and fit our needs. Our Ford Flex was well equipped with all the latest features and handled our excursion quite well. The return process was a but of a let down with the sign for key drop hidden behind the counter and only one person on staff. I'd rent from them again.

Martin Karlsen

I was very pleased with the service, the people.

Joy R

Used Budget Car Rental with Airport Pickup. It was flawless. Type of car I booked was ready when I arrived. Loved the car we were given. It was a hybrid and over 3 days we spent $2 on gas!! Easy pickup and drop off, friendly staff. Highly recommended!!

Ashley Frye

We rent a car every year from this Budget location and we always have the same experience. The staff are lovely, picking up and dropping off the vehicle is easy enough. The cars are usually top notch but they are always unclean - this year it honestly looked like the car had been driven off the sales lot, stickers ripped off the windows (all of the sticker residue outline on most of the windows) and placed in the Budget lot. Outside dirty vehicles can't go wrong with Budget.

Chinelo Onah

I recommend budget firstly because their rates are okay and secondly when you want to extend your lease it's done quickly and hassle free.

Corina Frank

Great service and price. SUV was new; I was the first person to rent it.

jatinder singh

Not recommended

reg mccarthy

Start to finish was awesome.

Vincent Binovec

I reserved a full size car and was given a Minivan originally. I was told that I was 'upgraded'... in what world is a minivan an upgrade??? I requested a different car and was given an Nissan Versa, far from a full size car!. When I got to the car I noticed a couple of Mazda MX5s and even a Dodge Charger. As a fastrack customer that only rents from Budget, I am very disappointed

Rebecca Keats

The experience with budget and their vehicles is good, but their carseats are BS. You pay $13 a day for cheap, uncomfortable, uncushioned, dirty carseats. I dont know about anyone else. But when I travel with my world, I like a rear facing, 5 point harness car seat that is cushioned, not cheap, compatible with the vehicle on driving and safe.

Tamara Taylor

Rented from St. John's airport location during Christmas. The lady at the counter was amazing. (Darcy?) My flight was delayed until 130am and she waited for me. Then when I said the parking lot location was making me nervous because I would have to walk so far, alone, in the middle of the night, she walked there herself and brought my car down to the airport. I will definetly rent again from this location.

Sheryl Lamkin

The service was great as always, but the rental had zero traction on the tires and was dangerous to drive in winter conditions. I spent most my trip inside because just the slightest snowfall made it very dangerous to drive. The car swerved and slid and scared me to drive it.

Edwin chumo

It's a reliable place to rent a car and trucks

shannon doyle

The customer service reps at the desk were wonderful. Our original flight was cancelled and we were going to be a day late for pick-up. Instead of cancelling our car they held it for us, no questions asked. Check in was a breeze. As was return of the rental car. The car we were given was brand new and we were very happy with it. Overall, this was the best rental car experience I have ever had. Thank you Colleen!

Katie “Layla” Langille

Haven't had an "experience" because everytime I try calling to book nobody answers the phone or returns my voice mail...are you closed ???

Nora Morrissey

I recently rented a vehicle from this location for a trip. The rental broke down on the Trans-Canada highway and I phoned the emergency number that was provided. Several calls to road side assistance and no return call. A passing driver stopped to assist me after being on the highway for 4 hours. The car was taken to a service shop and repaired. Additional calls in desperation were made to the two numbers provided by the counter agent the time of the rental agreement. Still no return call. When the car was turned back to the terminal, I received the owners, Mark Powell's contact information and followed up with him through email and numerous calls to discuss the faulty car and to be reimbursed for my repair costs. Zero communication from him or his road side assistance. My next phone call will be with Budget Canada Corporate for an official complaint.

Paul Normore

Pleasant and polite agent, very easy and quick pick up and drop off

David

Car pick up was fine. But they overcharged me and when issue was brought up the staff just shrugged it off and told me to call a toll free number. These issues should be able to be resolved on site. I would not rent again from them.

Bernie Kehoe

Excellent very quick check out and shuttle service.

Mike Anderson

Helpful, friendly staff. Open late. Good price through AC. New, clean vehicle performed perfectly. Return a bit slow because there is one counter for both pickup and return, but staff were efficient when I got to the head of the line. Very pleased with the service. I haven't used Budget for awhile, but will certainly consider them again.

Paul O'Toole

Staff were very polite; professional and friendly. Process to pickup car was easy and very well explained. Returning the car was easy using Fast Break, which was great as the long up at time of return was busy. Customer van drove me back to the airport from where I parked the car which was very helpful.

Keith Hutton

I sure hope I can get a car a year from now on my trip...........

jessica crawford

So easy to access car rental at YYT as it is beside luggage carousel. Please request a paper map of Nfld. as map screen in car not that useful ! Ford suv was appreciated for the power to get up the big hills in the countryside.

Vickie Cole

You get nowhere with management at your local location. I tried calling multiple times with my concerns and never received a call back

Joshua Wakelin

Friendly and great deals, cars were top notch

Daphne Donaldson

We had a GREAT experience with Budget at St. John's International Airport. Our flight from Toronto was delayed, and we didn't get in until about 2:30 am (an hour after closing time). I sent an email saying we'd come for the car the next day, but Sarah waited for our flight! This was WAY beyond what we expected, and we greatly appreciated her dedication and assistance. She was friendly, fast and efficient! Returning the car was also a breeze - Holly was also very helpful and fast. We would highly recommend renting from Budget at St. John's Airport.

Debbie Meldrum

This would be a 5 except that rental car parking is quite a long walk from the airport. I realize this is more a fault of the airport, but walking that distance alone at night dragging heavy bags was frightening. The shuttle should run 24 hours. Other than that, the staff was helpful, the car was clean and in great condition, and I enjoyed driving it. All in all a great value.

Mark Forsythe

The car was clean and the pick up and drop off was easy. I will rent from budget again.

Gerard MacLellan

Always a great reseption