Reviews of VI Auto Exchange's Victoria Used Cars (Loan Agency)

Joel

didnt end up buying but you gotta appreciate the good service and the work these guys go through to let you see and test various vehicles. car salesman is a tough gig so to remain friendly throughout is a job well done.

Shay Dasta

BUY SOMEWHERE ELSE! I could not believe how rude Kodi was and his dad owns the business! Not only was he extremely rude to me in front of my toddler, but he had the audacity to send me a 157 word text (seriously 157 words) reaming me out, after I told him I was taking my CASH elsewhere. He was angry that I couldn’t afford the first price he gave my boyfriend the day before. I told him I had $8000 cash and could go up to $8500 and he got visibly angry instead of showing me other vehicles in my price range. Way to lose an $8500 sale over $400 and your anger/ego. They are also under the business name Landmark Auto Sales, so watch out. Thank you for making my first dealership experience and first attempt at purchasing a car memorable!

Kira Pearson

Friendly staff and our salesman Herb helped us find the best car for our budget. The car we purchased had a minor issue shortly after buying it but they fixed it free of charge and even let us use a courtesy car. We highly recommend.

Fuck That, Yo!

Let me begin by saying that I cannot comment on what the people are like at this business... Due to the fact that they refused to answer my numerous contact emails. It all began when I wrote, what I believed to be an amusing story pertaining to my car, and how it hadn't been on the road since 2013. What makes this story unique, is the fact that my car is a 2011, with under 20,000km. Usually, cars which haven't been driven for nearly three years, are derelict beaters... but this car is basically new. It's the same sordid tale we've all heard a million times... A true case of vehicular modification, crossing paths with the overzealous, ignorant, and incompetent officer of law enforcement. You've never heard that tale? Oh... Well, maybe I'm just unlucky. Anyway, a combination of life being one big hurdle after another, combined with the fact that my level of procrastination is equalled only by extremely overweight house cats, has kept my beloved car sitting in the parking garage of my condo building for nearly three years. I think it's time to drive it again. After having a bad experience at the local dealership, I dreaded to return there, but I have a very distinctive automobile, and not many repair shops will work on them. A short search lead me to V.I. Auto Exchange. Their website confirmed that they worked on the model of car which I own. It also stated they performed vehicle modifications, which was great, as I purchased some performance parts for my car during it's hiatus. While I am capable of installing them myself, the fact I live in a building makes it difficult. My neighbours get a bit tense over people performing grand feats of the mechanical kind in the parking garage... Thinking I had found the answer, I emailed V.I. Auto Exchange on a Saturday, explaining in great detail what I had been through with my car, and to request an appointment, to have the things done to my car, which would permit me to once again drive on public highways. I fully expected to have received a response by Monday afternoon.... Nothing. I checked again at 6pm, only to get the same result. After waiting two more days, I sent another. An inquiry, asking if they had received my message, and a resend of my original message. Again, I fully expected a response the following day... and again, nothing. I waited two more days before I sent my third, and final attempt at wooing this obviously 'exclusive' repair shop into taking my business. (why did I have to do this?) Actually, this particular email was filled with perturbed questions, and biting accusations. (wooing is an art filled with many styles, and approaches) I guess I'd hoped that this place was run by masochists, and a bit of aggression and humiliation might catch their interest enough, to finally grant me the honour of most likely, overpaying for the work they had done by a great amount. Four days have passed since I sent my last email, and still not one peep from V.I. Auto Exchange. I'm a bit dumbfounded by this... Am I the problem? Is it my car? The work I requested? The latter two are highly unlikely, as their website stated that they both worked on my car's model, and specialized in vehicle modification. ...as far as the former is concerned, I can be an acquired taste, but this is something people don't realize until they've at least met me... Some are probably wondering why I didn't phone, and make my request. While I agree that would normally be the next step in a case such as this, it's not really an option for me. I have a speech impediment, which is quite severe, and which becomes completely unmanageable anytime I use a telephone. It is so bad, that a few years ago, I decided it was in my best interest to refrain from making voice calls. The amount of stress it caused me just wasn't worth it. So, unable to earn a response from V.I. Auto Exchange, I went back to the dealership, which was the last thing I wanted to do. In closing, I would like to send a big thank you out to the boys at V.I. Auto Exchange... Thanks for, well... Nothing.

Tim Lambert

Used rentals at decent prices. Good local option.

Nomad

False Advertising. They show inventory thats not actually available. Rude service. Go elsewhere.

Tanya Petri

My entire experience with this dealership from beginning to after care was extremely professional. I typically hate vehicle shopping because of the predatory nature of the salespeople and process in general. You won’t get this here and I will definitely go back and send others.

Sita

Bait and switch Dealer..

Mathew Long

Purchased a vehicle here about a year ago and it already needs a new engine. Be careful when buying a vehicle here. Would not recommend, will not ever return.

Andrew Holenchuk

I've bought a few vehicles from VI Auto Exchange. Great prices, selection and friendly staff. Positive experience.

Lewis Nichol

Great sales staff recommended if in market for used vehicle.

Walter J. Donald

We have purchased two automobiles through this dealership. They have both been good cars. We have also taken our vehicles to them to be serviced and maintained. Yes we recommend this dealership.

Brian McLean

I bought a Van from Dhar and it was below market value and in very good condition. Dhar made the deal fast and easy. I would buy from them again. Great place to buy or rent a car from Manish , best rental prices in Victoria !

Jaskirat Singh

I bought the 2009 honda civic last month. they really have nice and friendly staff. It was hard for me to finance the car, but they made the whole process so easy, Mark helped me to find the right car and i really appreciate the efforts by the Dar to help me in finance. It is my first car and love it. Thanks to VI auto, I would recommend you to visit them.

Lea Lafuente

We have bought 2 cars from V.I. Auto Exchange. We received EXCELLENT service each time. Both cars are running perfectly fine ! This company also has WELL PRICED auto rental and auto mechanical services. I would highly recommend it to anyone seeking to buy, rent or fix a car at a very HONEST price ! This company has truly been a lifesaver in our daily 'Colwood crawl' commute to Victoria. Daniela

Paul Stein

Excellent used car dealership. I purchased a Dodge Ram 3500 with a camper a few years ago and these guys really helped me out. The provided in-house financing and made it easy for me to buy the truck when times were tough. Anytime in the future when I need to purchase another used vehicle I won't go anywhere else. Good service, good communication and it wasn't like other car dealerships with high pressure sales.

Rupert Sydney

Nice owners but understaffed.

Candice Hunter

Great service, and not pushy like many used car dealerships. I am very happy with my car and the whole experience. The free warranty with purchase is an added bonus!

Himanshu Vasudev

I bought my Mercedes C350 in November, they did the price match with another dealership in Vancouver who has the same car, plus i got one year extended warranty with the car, easy to deal with, i will recommend them for sure

Charlie J

Great folks

Brooklyn Pearce

Do yourself a favor and NEVER do business with these guys! You'll regret it!

Mike Pickford

These guys are pretty good at covering up smoke smells and hemi ticks for about 2 weeks

Chris Lai

Don’t care for your marketing spam placed on my windshield. Please don’t touch my vehicle.

alex fergison

Sales stuff is not friendly! Sales person I was dealing with were very very rood!