Reviews of TD Canada Trust Branch and ATM (Loan Agency)

MrDuck_007

They won't even answer they're phones!!!

Steeve Francillon

amazing service ????

Addy Garrah

Good, usually helps solve problems, usually a wait to talk to somebody, but it's not too bad.

Jasper Guy

As a local, here's my spin... they have a great core of staff here.

FAYZL

Great service, got exactly what I wanted, the employees were very kind and helpful.

Mr B F

Bad support - getting worse

Katherine Barnes

Very helpful

Derek

Top Bank in Perth . .the staff there are very polite and most helpful in my opinion i give them 5 stars !!!!!

justin Morgan

Td is the best bank

TRU3R3DBULLZ PS4

Horrible service. The worst employees. Business line rarely open even though it’s $50 / month. Checks won’t be cashed if there reps don’t feel like it that day. I would give minus 10 stars.

Fedge No

Very nice staff

Rachel Baerg

The staff at TD are friendly and helpful.

Rachel Dodge

This is the worst TD branch I have ever been to. It's not accessible at all, if you use a wheelchair or stroller it's extremely difficult to get through their 2 sets of doors that are so close together only 1 person can get through at a time. And while you're out there struggling no one assist you, they all just stare when you finally get in the door. The bank tellers (the one I seem to always get stuck with) has little to no training and no idea how to do the most basic transactions. I would stick to just using an ATM but they don't have one!!!!

earth me

Had to stop in while in town and must say the service was superb. Very friendly and welcoming staff

ShiniGami Gizmo

Was not impressed that Kenora bank was closed till Jan.4 I had family down from Toronto. They needed to use the bank(tellers). They should have been open at least dec. 27-30.. Not happy!

Marc Truchon

Why is the access to the atm close today? Now have to go somewhere else and pay? You call that comfortable banking? Terrible service as always

Jo-Anne Labrecque

(Translated) Always good service whether at the counter or with the different people in the offices. (Original) Toujours un bon service que ça soit au comptoir ou avec les différentes personnes dans les bureaux.

Alexandre Vuillemin

(Translated) At the TD Bank branch in Magog, with whom we had unparalleled service, remarkable professionalism from the mortgage advisor who took care of our Business and transactions. We had the House of our dreams thanks to the effort and competence of this young man. He managed to put us at ease with TD Bank and continue as a customer in the future. Special thanks to S.C-G (Original) À la succursale Banque TD de Magog avec qui nous avons eu une services hors pair, remarquable professionnalisme de la part du conseiller hypothécaire qui s'est occupé de nos Affaires et transactions. Nous avons eu la Maison de nos rêve grâce aux effort et la compétence de ce jeune homme. Il a réussi à nous mettre en confiance avec la Banque TD et de poursuivre comme client dans l'avenir. Merci spécialement à S.C-G

Lynne Lien

Staff seem super nice! Was in town for vacation and happened to need a bank. They seemed to know everyone that was coming in!

MathYou

Very friendly staff l. Helpful in all aspects of our banking needs.

Laila Ngaya

They’re not answering phone calls. Make u wait for 5 then 10 then 15 mins then off the call goes. ????

Chris Richet

Awesome customer service

Alixx Porter

The information posted about their hours are wrong. They are open 8am - 8pm, Monday-Friday, for 2 weeks I thought couldn't make it to the bank to find out they were actually open the entire time...

Colin MacMichael

TD has the best hours and a wealth of experienced employees.

Leigh Parker

Happy with the service I receive, fees could be cheaper but it is what it is

Karine Prince

(Translated) Not very useful to have an account at this bank ... almost no counter, only 1 branch in Saguenay lac St Jean ... And from the point of view to help in case of fraud, I saw better than me to make answer by Frederick ... well, it is not my problem !!!! (Original) Pas très utile d avoir un compte a cette banque... presque pas de guichet, 1 seule succursale au Saguenay lac st Jean... Et du point de vue à vouloir aider en cas de fraude et bien, Jai vu mieux que de me faire répondre par Frédéric... bien,c'est pas mon problème !!!!

Bonnie Sackaney

Awesome

Danielle Merci

I deposited $500 in my account in the ATM and the machine told me I only actually deposited $300. Went in to get help from the tellers and they told me they could check the machine out back to see how much money is in it, they came back out and basically told me I am lying and I won’t get my money back. Thieves work here

Claire Mulligan

Revelstoke has the best branch ever. Wonderful service. They helped me organize my finances and made it so very easy. Thanks again!

Stephen Peterson

They are never open at times that allow a working class person to deposit cheques or do banking without missing work. My girlfriend has been having her paycheques held each and every time they are deposited into the ATM (even though it happens every two weeks for the past 3 years) so even weekends aren't doable. When confronted about it, not only did they provide zero help or suggestions, but they generally had an attitude of "who cares". This is the single worst banking institution I've ever witnessed, I would not recommend them to anyone for any reason.

Rob Spender

This place rocks, all the staff are overly friendly and welcoming. I could say the opposite about the “kind samaritan’s” in the area.

glenn kyle

Good service

WeeeWriter

I have always found the staff to be professional and very friendly.

Melanie Kenny

TD bank machine is bad,i dont deal with TD but my friends does,and there always telling me that the ATM dont work,it eats your card,that the app dont work,or e transfer is down...so im not interested to go with them,theres always a problem with TD...

Paul Sture

It's a Bank.... Staff is nice enough and being in Superstore parking lot, some may find that easier some harder. There is a drive through ATM.

Stephanie Bissonette

*Updating my review as the line issue has been resolved discontinuing the business line* good job guys! Amazing staff. Unfortunately, they appear to be suffering with enough staff. Mulitple times I've waited 30+ minutes in the business line while the normal transaction line cleared and refilled 3 times over. I switched my business from Scotiabank, and constantly regret it.

Marla Orcherton

I got a rude phone call, while i was working. The person on the TD line, said "appointment at noon." That was it. Did say who she was, didnt understand her very well. All i got was TD bank. Appointment at noon. There was a big miscommunication, my son made the appointment, i wasnt informed. It was for a loan to help them buy a house. I. Am taking over a debt for them so they can afford this house. My son was dealing with Connie, this BO person, should not be dealing with Canadian customers until she learns to be professional and not rude. She should stick to Chinese clients and

Sherry Nelson

Awesome staff and advice!

Laurel Rousseau

You cannot talk to someone on the phone. They say leave a message and then no one calls back. This is the worse service I have ever had with a bank.

Charles. L Head

Been dealing with TD for years. Fair..

Mark Rees

Friendly service

Heather H

Good parking , friendly an easy to talk to employees of TD bank.

Adam Barnes

I've had nothing but good experiences here this year. Staff knows how to treat commercial clients very well, which isn't always the case, in my experience, when banking in CBS! ????????

Louise Dollar

(Translated) I've been here for about 30 years and it's going very well, good service (Original) Sa fait une trentaine d année que je suis là et sa vas très bien bon service

Bryan Benson

The best bank that I have ever felt with.

Matt Holzman

I've always been happy with the banking services, however, on my visit today, I find the indoor atm machine unavailable, as the doors are locked, and the exterior atm isn't working. With the new reduced hours is severely inconvenient to be unable to conduct banking on the weekends, if the atms don't work, and nearly impossible conduct banking during the 6 hours a day they ar eopen during the week...

JRabbit jakeb

Dont go to this bank, you need ID to open a savings account, kinda of dumb when you are there and YOU HAVE all the card info and name, switching my bank soon.

Ivory Cameron

high fees for what we got. Changed to free banking elsewhere and don't miss anything.

Carly B

Terrible hours, can’t even access the bank machine on a Saturday.

Tamar Drushka Hewitt

Meh. Pretty minimal service. I received a card in the mail offering bank loans at special rate. Met with Blair who seemed very friendly and requested I send him some documents. He never got back to me or replied to any of my emails. So, just a waste of my time really. Although everyone here is very friendly, the service and follow up is pretty unimpressive.

David Brisk

Very helpful people, always ready to answer questions

Francoise Simard

(Translated) I am a customer with your Bank, I pay for my car! I want to change this car but I have a big payment that I would like to decrease by selling this car and buying a smaller one! I am currently with the TOUTES LES MARQUES group from Chicoutimi! I could have made this exchange but the problem is that your Bank refuses me the loan! However, I pay by pre-authorized and I never had a late payment They say banks are soulless bodies, could you deny this? I currently have a 2016 Dodge Caravan, I pay $ 582 per month, I find this car too big for me because I no longer go to Florida. I would like a smaller car and a smaller payment! Could you do better for me? (Original) Je suis cliente avec votre Banque , je paie ma voiture ! Je veux changer cette voiture mais j'ai un gros paiement que je voudrais diminuer en vendant cette voiture et acheter une plus petite ! Je suis présentement avec le groupe TOUTES LES MARQUES de Chicoutimi ! J'aurais pu faire cet échange mais le problème est que votre Banque me refuse le prêt ! Pourtant , je paie par préautorisé et je n'ai jamais eu un paiement en retard On dit que les banques sont des corps sans âme , vous pourriez faire démentir ceci ? Jai présentement une Dodge Caravane 2016 , je paie 582$ par mois , je trouve cette voiture trop grosse pour moi car je ne vais plus en Floride .J'aimerais plus petite voiture et plus petit paiement ! Pourriez-vous faire mieux pour moi ?

Stacey Anderson (Kharma Scribbles)

Wish it had better hours of operation. Overall a great bank and friendly staff at this location.

Kimberly Brown

Friendly environment, with a drive thru ATM.

tara nelson

Horrible, won't let you cash your own cheque from your job. Very very disappointed!

Colten Mauriello

Absolutely horrible service, went to open a business account. The career advisor has cost us weeks of production and sales with his mistakes. Not to mention forgetting to call us when papers where ready to be signed. Not the place to take care of your banking!

Eliza Haugrud

Best branch I've ever been too; the teller looked at my account and made fantastic recommendations.

yngve vedouras

Lovely service

Dave Monte

The worst,worst people working there,there are 2 stupid lady's at the front who thinks that they are better than you and they don't have any professionals actitude and it happend over and over,I'm gonna switch to RBC

Leah PEC (PEC.LEAHH)

Great Staff!

chad dahc

Cathy was super helpful and personable when helping me first thing this morning. Thank you so much

Sandy Whittley

This is my home bank now that Seeleys Bay has closed. Twice the bank machine has robbed me. I am always asked if I counted my money first. They can find cheques but cash has to wait to see if there is an overage at the security place. They have offered me money to pay bills while I wait. When I go inside , staff are always nice and helpful. Place is always clean. Good parking, accessable.

Jonathon Baker

2 months ago, we switched from pine center mall branch to this one to due to over a year of issues from that bank in getting an inheritance. Well, 2 months later TD is still the worst bank I've ever been to, not one, not two, THREE different people managed to do absolutely nothing in regards to getting us our inheritance. They spent 2 weeks trying to e-transfer us money when their e-transfer service has been totally screwed forever, then the branch MANAGER ignored 3 of our phone calls, then cancelled two different appointments with us because of 'personal reasons' after assuring us that this would all be dealt with two fridays ago. WE ARE DONE. TD IS THE WORST BANK IN CANADA!!! Switch now to a competent bank like, well, anything that isn't TD, pretty sure a crackhead with a lockbox under his bed would be a safer place to keep your money.

Sammy Smith

Horrendous customer service at the Moose Jaw, SK branch. They don't care about helping customers at all. AWFUL!! I've had good experiences in other cities but it's been awful in Moose Jaw.

Dylan Hardy

Full service branch with a team that is truly keen to help. I've had consistently positive experience with personal and small business banking. Super friendly and good at what they do.

Miss M.

The tellers at this bank are absolutely wonderful. Always Cheerful and smiling. Kaitlyn especially. Always smiling, always offersa kind word. Really makes banking a nicer experience!

Pixles Dumas

No one to take your call at TD ! That is pretty bad for a bank in banking hours. We have a large sum of money to transfer and we found a human being at the Scotia Bank ! Thank God for human beings we now have a new Scotia Bank account and our Real Estate closing will be timely

Tara Comisso

I LOVE my TD Bank !

R3Z1N8

I love TD bank. Been thru all the other banks in C'ton..none of which were more accommodating than the TD bank..

Tony Chicoine

The hours shown here are wrong

PASCAL NEPTON

(Translated) Professional and human needed for the community (Original) Professionnelle et humains nécessaires à la communauté

Melanie Vachon

(Translated) This bank has terrible customer service and the receptionist hangs up on people when you call. Sad to see that a bank treated these customers like this. (Original) Cette banque a un service a la clientèle pourri et la réceptionniste raccroche au nez des gens quand on appelle. Triste de voir qu'une banque traité ces clients comme ça.

Sherri Bickerton

Have been my bank for many years! Great service.

Tomas Feduniak

Every time I have called this place, it has sent me to voicemail. At this point in time, I NEED to talk to them NOW. Last time I was sent to voicemail, it was for the same reason as normal: customer volume is too great, we can't pick up" didn't seem that way to me when I went in there about three minutes later. Do you people even know what a phone is or how to use it? This is getting annoying.

Cheryl Ferguson

Excellent service from this branch. Courtney Steenburgh was an absolute rockstar who helped us, quickly and with infinite patience, through a time sensitive crisis. Could not be more grateful to her!

Ginger Powder

Here is a very neurotic bank manager! Let me sigh, she has agreed to deposit for me, and then madly returned the money to me, not serving me! I just want more people to know that the service of this bank is terrible. Of course, this is not the only bank, we have many choices!

TIEDefender2nd

Good service

S M

Such an amazing bank. Amazing customer service.

Emil Santos

Set up a student account, yet still charged $5.30 monthly

Ian McKenzie

Good bank - I have enjoyed working with the staff here.

Andrew Joudrey

I've been banking with Lunenburg TD since I can remember. The staff are always super helpful and friendly. Customer service is truly their moto. A huge thanks to Blake Holland at the branch who I dealt with most recently. He helped me so much and truly went above and beyond.

Sanie Joel Cagoco (DocWiz)

Awesome service and the time is flexible..

Karen Walsh

I have been with T.D bank 4 ever. And I will nor ever change. They have no problem helping. They all do the best they can. And even many times I have seen them keep a smile when having a person with bad manors talk to them badly. Sometimes I even wanted to say something to the rude person. But They can keep their cool. So for that. Thumbs up T.D.

Jamie H (Ace)

I will not use them again. Aside from the individual mortgage person Stephanie T. this bank has done nothing right in my mortgage process. They almost cost me the house I wanted because they "lost" the application in their computer the day it was due. All the tech support people just left and I was forced to "buy" another day from the sellers or I would have lost the house. On top of that they lost my physical credit card despite it showing up online in my accounts ,none of them seem to know where it is. I tried to open a US based TD account and their computer didn't believe it was really me, despite passports, driver's license, SIN card. Their whole system is sloppy and even when you complain they can't fix it. Still no credit card, no US account to transfer money to. No manager willing to step up and actual make a decision.

Joshua Percival

The bank is closed at same time as other banks... What is going on in this town, TD is supposed to be open latest of all banks. Every TD bank in towns has at least one open late TD. 5pm close and one day at 6pm in an industry town is completely unacceptable. Many people work until 6pm, and start at 6am everyday potentially getting a Sunday off which doesn't help as banks are closed Sundays.

nathan gagnon

(Translated) Excellent service ✌ (Original) Excellent service ✌

Perry Avinou

Branch is incredibly helpful until you want to transfer investments elsewhere, receive overpayment back, or hope for walk in appointments to resolve issues not dealt with in previously booked appointments. Customer service desk needs better supervision.

Colin Heighton

It’s TD, what else can I say?

angelo fierravanti

I recommend this bank to international students, 0 $ to keep a student account .. Offers great customer service. He gives many useful tips on managing money. The cashiers are very kind. This bank has a very good semi-intelligent ATM service, which is available h24. Great bank if you want to open US dollar accounts....

Grey Wolf Expeditions

Terrible service. When things get tough, TD seems to care less. Over worked staff, with lack of motivation. Will change banks as soon as these crisis are over! Would not recommend TD to anybody!

Kevin Levi (Bix)

Awesome bank. The best bank. The potential for this bank is yuge.

Billy Bear

I enjoy switching over to TD ,Awsome decision,I'm always happy with the kindness the employees have great professionalism towards myself and always so politely understanding,Thanks for being such a great bank????

Andrew Johnson

buying precocious metals was super easy and priced well.

Stéphanie Godin Proulx

(Translated) Excellent service !!! I always had the answers to my questions !!! If I didn't understand an employee took the time to explain everything to me. For those who are requests, very fast less than 48 hours. Smiling employees. (Original) Excellent service !!! J'ai toujours eu les réponses à mes questions !!! Si je ne comprenais pas un employé prenait le temps de tout m'expliquer. Pour ci qui est des demandes, très rapide moins de 48h. Employés souriants.

PyroPupper

Great bank, friendly and fast

Samuell Poirier

(Translated) The service and fees are excellent. Very good banking experience. (Original) Le service et les frais sont excellent. Très bonne expérience bancaire.

Ridge Roamer

Seems like we are constantly being disapointed since we chose this bank for our mortgage. We had our agent leave mid way through the process, the two mortgage "specialists" we did deal with had such heavy accents they did not seem to understand our wishes and just went ahead with whatever their process was ( We only got a 2 year mortgage!! When the rates were at their lowest, thanks a lot) we cannot get a reply about anything lately email after email. We wanted extra $$ for renos and basically the week we were closing conditions and such he tells us oh that's a different process! Ugh needless to say we will be changing our mortgage handler as soon as possible

Ketsia Curvers

(Translated) With such service, no wonder they offer tablets to new customers. (Original) Avec un tel service, pas étonnant qu'ils offrent des tablettes aux nouveaux clients

A

Their mistake put my account in the negative, and they still charged me overdraft fees.

Rita Doucet - Canada

TD is the bank I chose, they are my next door neighbour on the same block as I am, making access to their service and banking is made easier than having to cross the street to the awful treatment I got from Royal Bank of Canada, the Royalty needs to leave our country alone. The queen will be giving us our country, she will be found guilty for the death of Princess Diana, a person whom I loved dearly, she was the kindest person alive. I sat in front of the tv and watched as the accident happened, Dodi needed her attention he was suffering a heart attack, they possibly made it out alive, I have dreams of her being alive and kicking with a baby in her arms. ALL possibility are there, she was going to marry Dodi a rich millionaire who had a watchful eye on the activities that could harm our Princess Diana, she probably came out alive, FRANCE Minister Macron will hand the details of her death to our Prime Minister Justin Trudeau, given the fact that we have passed in legislation the Freedom of Information ACT that passed with flying colours through legislation. I was given information by Sargeant that escorted me to the CMHA he handled with care and compassion, bless his soul and may God keep us safe.

Chris HL

Staff are great and very welcoming

stephane appleby

I've Tryed to reach someone since couple month and if you dial 0 no one will ever answer!!! no receptionist!! they told me that it is a bit everyone who answer when and if they have time!!! and if you leave a message no one will call you back!! or it takes days before you get a call!! i will soon buy a house and i need service so.... i had to drive one our to get there in order to have an appointment! i will meet with them but if it doesn't change, i am not sure if i will stick to that bank!!!

Paige Ellen

This place is NEVER OPEN

Lorilynne Powell (LB)

Always smiling and personable. If you have any banking needs,be sure to go to TD.Theyll help ya forsure.

Greg Chapman

nothing nice to say, the staff simply suck, and are very dreadful to deal with, especially with this pandemic.

Pauline Pritchett

Best services around,been with them 34 years that say good service,and aways friendly & smiling can't get better then that..

ixd 7ev

Update: my husband has finally passed away after a year of illness and td has now illegally taken their liberty of sharing his private banking information with others not even mentioned in his will, which they received a copy of.. After this, they proceeded to disperse monies without the knowledge of the executor and we are considering litigation when the details are sorted out. Ee were Here is my original reveiw: How rude that I must check off a star. Definitely should be negative 500 'stars'. I am a senior with ENDURING Power of Attorney administering my husband's affairs for the past six months. That is, I have been able to manage ALL the OTHER 30 credit cards and accounts he has. NOT with these drones from TeDium! I have been forced to PHYSICALLY attend their building 3 hours away and taken them every piece of identification which all the other banks and credit card companies were able to accept when faxed or mailed in. After my last visit (been THREE times already - a seasoned traveler!) some manager called me and said they would finally straighten it out. NOT SO! Today, I am told ONCE AGAIN, that my passport (which they photo-copied while I was there), my driver's license (which they photo-copied both sides of while I was there), the signature they watched me perform on each of those copies, and the ORIGINAL enduring Power of Attorney, stamped by the government office, are not sufficient. They need to see my face again. On one call, 'William' employee # 05258 came back after an interminable 'hold' to actually tell me that I needed to provide them with MEDICAL power of attorney. Is that so the Toronto Dominion Bank may have final say in what medical procedures my husband will endure at their whim? This nightmare dispensed by TD cannot be taken seriously while one maintains sanity. Their treatment of us smacks of elder abuse, as I am at my end of energy to deal with them, and have been treated with such condescending impertinence that I cannot longer afford them the patient endurance a younger person might. We continue to get credit card bills from them every month with interest tacked on, but we aren't allowed to pay them. His line of credit has now mysteriously developed it's own $6.00 charge - also accruing overdue interest monthly.? He has a retirement investment plan with them as well as our mortgage, which weare not allowed to discharge. If I take my husband by ambulance to the city and trot him through their door, they may allow us an audience. At their convenience. We are not sure, as they were too busy to 'humor' us when he was still able to sit up and we brought him to their front glass doors in the car. No one would accommodate him. Over the next months, I was able to take the trip TWICE again, while he was hospitalized, but they were still too busy to see me during those appointments.

Bob Loeppky

The tellers at the front are second to none ! Very personalble and friendly to deal with. Always a pleasure.

Linda Fuller

Best Bank Anywhere ????

jashan malik

It is not showing statement of my accoung on easy web so if anyone have solution then tell me

C “Funnygirl77” G

The staff is so friendly and extremely helpful. Always willing to help get you on the right track!

Mandy Branham

Such a helpful bank. From the customer service desk - to the various tellers or the account reps. They are all willing to help! I have opened various account with Julie who opens her office with a smile and accommodates my needs. I love the hours this bank has. I use it Saturdays and later in the evenings which suits my business very well!

Nathalie Duquette

(Translated) Good service at this branch! (Original) Bon service a cette succursale !

Robert Burry

Such great friendly service. Thank you Jane for all your help.

Ben Gauthier

(Translated) I have been a TD customer for over 20 years. I must say that at TD the customer and business service is impeccable and particularly at this Magog branch. A good example, I was defrauded on my debit card. 2 days later I was reimbursed. Thank you very much to the whole team ????. (Original) Je suis client depuis plus de 20 ans chez TD. Je dois dire que chez TD le service client et entreprise est impeccable et particulièrement à cette succursale de Magog. Un bon exemple, j'ai été fraudé sur ma carte débit. 2 jours plus tard je me faisait rembourser. Merci beaucoup à toute l'équipe ????.

Tanisha C

Asked what to do when my cheque book was stolen. Got told they would put an alert on my account (manager helped the teller do this). Apparently what they should have done was have me close down my account. Didn't know this till two days later I wake up to an empty account. Was informed by the cops that the bank had caught the guy cashing a cheque a couple days before but didn't wanna press charges and let him go... That's right.. TD let a man go knowing full well he had my cheques and was trying to cash them.

Joel DeBolt

Worst customer service experience i have ever experienced in my life.

Peter McMahon

best bank and ppl ever

chelsey coulombe

Called last week and left a message. No one ever got back to me. Then called tonight to get some clearifications and got the most rude and unhelpful employee. VERY unsymapthetic and did not help to offer solutions to my situation. Treated me like I was an idiot, like I should know all of their hidden services and all of the inner workings of the bank.

Justin Langan

Unable to use ATM after store hours? Incredibly inconvenient.

Dale Barrett

Poor service, disorganized. Waited to get in the door for half an hour, so left. On the phone for 25 minutes, no answer. I will be closing my accounts at this pathetic business.

kims love for reborns

This Bank is the worse Institution I've ever dealt with. Do not Bank with them. They are the most unprofessional people I've ever dealt with especially the Management. They are not to be trusted. Be careful what you say if it's personal because they will blab it to everyone who works there. Horrible Bank

Carbon Lilies

Very helpful teller worked around an issue that I had making a transaction so that we could come to a satisfactory resolution. I would certainly go back to this branch. Actually, I have never had any trouble with any TD.

Trinity Dirks

The TD team is always so kind to me!! I love going there. They are very professional. Recommend to anyone!

Brett Price

Very friendly staff.

Riley Gerster

Been to different TDs all over Ontario and BC. Hands down the worst experience of any of them at this location. Most of the staff are fine so long as you just have basic requests. As soon as the manager has to get involved, expect to get disrespected and end up walking out with an unresolved issue. Highly recommend taking your business down to RBC in Kimberley.

S Bennett

You have always been so helpful. Thanks for always going the extra length to help us.

Joanna Marie

I've been coming to this location since my previous bank made a mistake causing me to want to switch. I have not thought about switching from TD since I opened an account from them and the staff at this location are always very friendly and kind to me. It's also nice to see that small community feel within the location as well. I like going to places that make me comfortable and everyone there has always done just that.

Sandie Black

Just had to call my bank with a couple of questions and want to thank the lady I talked to. She knew what she was talking about and was able to answer my questions easily in terms I could understand. The best part though was the way she treated me with respect and made me feel as though I was important to her. I have never been disappointed with the staff at my local branch.

Sosep Hatfield

It's a good bank, wait times can sometimes be long but it's not that bad. Great staff, very helpful.

Sara Hodder

Unbelieveable service! Recently moved to the area and went in to make a few updates and was pleased to see the time they take and the care they have for their clients

James Campbell

Terrible service. They don't care about your situation or want to help in any shape or form. The male manager (Lauren?) I believe was extremely beligerant and would rather speak down on you instead of helping. One of the worst experiences with a bank to date. Stay away, the manager needs serious training & help. He should not be dealing with the public.

Terrilynne Young

Spoke with 2 people different ladies at this branch who were not interested in helping me. The first lady definitely couldn't help me and it wasn't her fault her hands were tied. She wasnt exactly pleasant to deal with but not rude just curt. The second lady was just down right rude. She returned my call to the number on file and proceeded to try and dump me off to easy line with whom I just got off the phone with. This lady (didn't get her name) definitely from the get go was not interested in me having a "comfortable banking experience." Poor customer service which is unfortunate in such a small town. No TD, banking is not comfortable with you.

Kuiet Kevin

Don't get me wrong I love the people at this branch, they're so helpful and polite but my god man answer the phone once in a while. I live an hour away so if I have a question it's not like I can just stop in for chat. I know its never that busy that an employee can't answer a phone especially in this branch.

Savanna

Horrible management at this location. I’m concidering switching to scotiabank

easton watcher

Your people need people skills.

Tommy Gauthier

(Translated) No service. Really very, very boring schedule. Close on the opening hours display. Proof to support it. Yesterday 4:15 pm close already .... Thank you it's great for the workers ......! I'm changing banks I'm sick of your problems. (Original) Aucun service . Horaire vraiment très très chiant . Fermer sur les heure d'ouverture afficher . Preuve à l'appuie . Hier 16h15 fermer déjà .... Merci c'est génial pour les travailleurs ......! Je change de banque j'en ai marre de vos problemes .

Joey Leigh

10 to 4. Monday to Friday. This is ridiculous. The hours are shorter than the 80's. And then the bank locks the door to the inside ATM. It's time for this to go back to more normal hours. Royal Bank has. They're open later and on Saturdays. I literally have to leave work to go to the TD Bank.

Natacha Béland

(Translated) Personal without any courtesy bordering on stupid, incompetent, disrespectful. Sincerely rarely seen such poor service. (Original) Personnels sans aucune courtoisie à la limite bête, incompétant, irrespectueux. Sincèrement rarement vue un service aussi médiocre.

Nancy Pare

(Translated) The best bank in town, impeccable services (Original) La meilleure banque en ville, services impeccables

Jess

The only lady I liked there isn't there anymore so now i have to switch banks

Lorraine Lulua

Not happy with the service can not talk to a manager the information that was given to me a few days before was incorrect not a good place to bank

C DUB

Awesome employees, Covid compliant

Brian Murphy

The Elliot Lake branch has a lot to boast about. The very kind and courteous staff are always ready to help. When the ATM won't do and you need to talk to a Teller, it's worth the wait. They are quite thorough and treat each customer with respect and dignity.

Jackie Watson

TD bank has been with me for 15 years and the service has been great. Friendly service, easy access with lots of parking and all the great services you look for in a bank.Love the new selfserve machine in the entry.

Wandering Minstrel

Always fast and friendly service. I've been banking with them for over 10 years for personal, mortgages, loans etc.

Stephane Pilote

(Translated) Exceptional service (Original) Service exceptionnel

Ryan Bower

Awesome ppl and service

Michelle Price

Was extremely helpful especially when it was with a matter out of there hands. They went above and beyond to help me figure out a solution to my issue even tho it was closing time..

B Mack

WOW where do i even start? I phoned TD to apply for overdraft and they tell me i need to go into a branch, then when i ask in branch the guy tells me oh we dont do that here you have to phone, we dont have "the form". I noticed my easyweb was disabled, there was a phone number on my account i didn't recognize, my address needed to be updated, i needed (and did) to report my chequebooks as stolen, it took 15 minutes just to get my transit number (which was an argument with TD telling me a transit is 4 numbers when its obviously 5!), the guy at the front desk tried telling me i needed ID (had my birth certificate/verified pin/banking details) to get a new bank card when i already went there twice (a month or two prior, and it was the same employee). VERY UNPROFESSIONAL. Was NOT taken seriously, can still not access easyweb, the phone numbers were not changed or removed, so it was a giant waste of time. Going back tomorrow and I'm not impressed at all. This is my bank account its not a joke!

Laurie Bernard

(Translated) great service! (Original) excellent service!

Beverly Walters

We came to open a bank account and no one was available to help us. We were asked to return after 3 PM when there would be someone there who could assist us. We went and were told that, again, there was no one who could help us. We would have to wait. We didn’t. This was 180 degrees from the service we get in the States. Shame on these people who have no understanding that they are in a service profession!

Jake Chartrand

Poopy

Bob Gratton

(Translated) I have accounts that appear with unknown fees ... I have refused transfers. I have declined online payments as well. I am looking for a new less problematic bank (Original) J'ai des comptes qui apparaissent avec des frais inconnus... J'ai des transferts refusés. J'ai des paiements en ligne refusés également. Je cherche une nouvelle banque moins problématique

Kim Macfarlane

Very helpful staff and pleasant

Damian Stepski

5 Stars! I usually don’t write reviews, especially about a bank. I decided to write a review because I tried several banks in FSJ and have always had reliable and consistent great service at this bank. Then TD brought Kevin Truong, the manager at TD - It is because of him that prompted this review! He knows his stuff and is a genuine good guy. Shout out to all the ladies and gents also, Damian

Caroline Asselin

Great bank

François Laflèche

(Translated) Impeccable service! always smiling, I recommend…. (Original) Service impeccable! tjrs souriant,je recommande….

Manual Clutch

"sorry we failed to record your over the counter payment, even with the manager watching me do it" Take your receipt. I learned the hard way. Will never open another account with this bank. TD in DC though? 5/5. Marks dope.

Fierce Lnu

Great place. I used to have TD and i loved it so much specially in my home town. They have thee best representatives there out of all the banks in town. I absolutely love them there especially one inparticular. I believe she's a manager now. Not sure if your aloud to name the representative but I won't out of respect and privacy.

ursh schoeppe

Horrible horrible

Stephanie Warkentin

Why is there only one person to help customers??? Not really an efficient way to give a service.

Beau Joles

May I ask a question? Why do I have to wait a week to talk to some one? You know, mortgage, consolidation or even investments? Well me again. Waited the week, they cancelled. Have to wait another week. Tellers and ATM work great if it is only a withdrawal or a nice chat. What a waste of time this place is.

Megan Mcfee

Your new hours are horrible/ your back mashens don't take cahs //// you should be closed Monday and open Saturday/// no happy with td

Kat Bennett

The best experience ever! Christopher King was amazing! He went over and beyond to help me out with some financial problems that I had, needed to fix and also get an understanding of them. I most definitely use this bank and Christopher in the future!

Mike Emberton

Worst branch for the worst bank in Canada. Absolute trash.

Mac Palmer

Friendly staff but they will not answer the phone ever and are not afraid to turn you down at the door if its a minute over (or close) to quiting time.

Mercedies Larson

Open later than most banks on weekdays

Karthik

I banked in this perth, on branch location for about 2 years, always outstanding customer service and always helpful positive attitude by everyone in this branch from the bank employees B.J, Heather, Pam and all other Employees. The Branch manager Graydon Hill is just Super Good and Friendly. Thank you for providing such a Great Service. Miss Banking and seeing all of you because of moving quite far away from the area.

Ben Harwood

Utterly useless. I applied for a mortgage through these guys and initially things looked great - our morgage agent was quick and helpful, so we chose TD over a competitor despite a lower interest rate with the competitor. 2 business days before the closing date my lawyer and I discovered that the funding amounts were all wrong. TD had failed to change the mortgage from the pre-approval amount to the sale price. They failed to correct their mistake on time, and getting the correct numbers out of them took a MONTH, despite a steady stream of messages from myself and my lawyers office. They also told me they could get me a lower interest rate while they fixed their mistake, which they failed to do. They will never get my business again.

Dave Ferguson

Thank you for fixing your bm's.

Meranda Parkin

If only I was able to add negative stars... This branch is by far the absolute worst! I have banked with TD for years but today changed to ATB due to this branch and how poorly managed it is. I highly recommend changing banks before having to endure this branch for anything.

Sabina Gibson

Terrible branch, extremely unprofessional.

Albert Wakely

Fast service.and any appointments are served with a coffee.the drive through is a god send

Budgie Grotesque

No the greatest branch if you want to speak to a knowledgeable staff member.

anthony vachon

(Translated) Worst bank service darling do not do business with eu !!! (Original) Pire banque service de marde ne pas faire affaire avec eu !!!

Jason Hutchinson

Great staff!

nike tamere

(Translated) Very slow call returns. The lady to whom I spoke my tu during all our discussion. Light lack of professionalism. (Original) Retours d'apelle tres lent. La dame a qui j'ai parler ma tutoyer tout au long de notre discution.Léger manque de professionalisme.

nicolas veilleux

(Translated) The worst experience with a mortgage renewal. No service !! (Original) La pire des expériences concernant un renouvellement d'hypothèque . Aucun service!!

Ali Khan

Thank you for making an outside ATM

felex RAJAN

Great place to bank with Manager named Yuliss Spencer is the best person I highly recommend her for next level Good luck

Judy Bean

I was the liquidator for my mother. I wrote 10 different estate checks to different people in different provinces. You were the only bank unable to process this check. It was written to my granddaughter. It was put into her account and then taken out. When asked she was told the money was out of a dead persons account. Isn’t that what an estate check is?????? I call the bank and waited on the phone one hour to talk to an employee. Couldn’t answers any questions and would transfer me to the estate department. He dropped my call. Back on the phone and left a call back number. Speaking to the next employee who said they didn’t have an estate department. This problem could have been handled so easily by simply call Lennoxville where the estate checks were issued. The bank was aware I was writing estate checks.What is your problem? This is how liquidators distribute money. Maybe you can give your employees more training.

Michel Weber

Free Wi-Fi!

Andre st-yves

(Translated) They invented an account, add to my profile, put account fees + late payments fees without my knowing it. Now I have $ 55 in fees for an account that I have no idea what it is! I spoke to them and for them everything is normal. (Original) Ils ont inventé un compte, ajouter à mon profil, mis des frais de compte + les retard de paiements des frais sans que je le sache. Maintenant j'ai 55 $ de frais pour un compte que j'en ai aucune idée c'est quoi ! Je leur ai parlé et pour eux tout est normal.

Behrouz Danesh

Hashim is one of the representatives and i enjoy his customer service all the time, All staff are super friendly and helpful. thank you TD

Don

Recently served at this location...what a hot mess this branch is in! After posting great quarterly profits, one would think that TD could have re-opened the Penetanguishene branch by now! The Midland bank doesn't update customers on how to access their branch on their phone service or website. Given the major construction downtown Midland, it took me 40 minutes to figure out how to get into the branch. So very sorry for customers in wheelchairs or those who are less able-bodied! At this time, one cannot cross King street due to construction. Line ups were long, and the branch was only down to 2 tellers earlier today...could it be because only ONE teller was observed to wipe down her station between customers??? I had called previously to complain about this- TDs response was that they provide hand-sanitizer...funny enough, while I was there, not ONE customer used it!!! Called ahead and ordered cash- was told to come and get it, and while I was waiting in line, someone called and said come tomorrow. Left hand doesn't know what the right hand is doing! A bit incompetent and inefficient! C'mon TD, your customers deserve better than this!

Tpprkfj Tllkm

Very helpful, staff always know my name and are extremely polite.

tony8me

(Translated) Incredible laziness often several employees do nothing while there is a line up never answers their phone (Original) Paresse incroyavle souvent plusieurs employe ne font rien alors quil y a un line up repond jamais a leur telephone

paul baron

Over 20 years of customer loyalty, (even when there were glitches,) solid track record of success and an enviable equity position but do you think I can get a call back from their business people to help us move forward with a new venture? NOT!! Going to shop our banking out to someone who has a sense of what real customer service is all about! The 2nd star is only because they were able to help us during covid with mortgage deferral.

Robyn Hall

Worst customer service. My brother-in-law has had a loans officer working on loan for weeks and no answer. It should not take that long. Numerous messages are left for the loans officer and branch manager and no one calls back. My husband deals with this bank and we are going to be pulling his accounts.

Brandon Doherty

Samsung pay Samsung pay Samsung pay. Hurry the hell up and get Samsung pay or ur gonna lose a 20 year long loyal and good customer

Dawson Thom

I have been dealing with them for years and they have been great! I don't plan on ever switching the staff is always very nice and kind.

Dan B

(Translated) Unfortunately, impossible to put any stars: Received a check in December, it was cashed in January, now April and still waiting for deposit to the account, they don't know where the money is !! No reminder No follow-up Sadly I cannot put NO star: Received a check form a Trust in December, it was cached in January, now April and still waiting for the deposit to be made, they don't know where the money is !! No call back No follow up. (Original) Malheureusement, impossible de mettre aucune étoile: Reçu un chèque en Décembre, il a été encaissé en Janvier, maintenant Avril et toujours en attente pour le dépôt au compte, ils ne savent pas où est l'argent !! Pas de rappel Pas de suivi Sadly I cannot put NO star : Received a check form a Trust in December, it was cached in January, now April and still waiting for the deposit to be made, they don't know where the money is !! No call back No follow up.

CourtneyJosephine

TD is by far the worst bank. I would highly suggest you switch banks. They let a young women and her boufriend get a bank card in my name with FAKE ID. This couple has drained my account and now they're telling me I won't get any of my money back! And of course they won't awnser my calls. What also is alarming is the gave her a debit card and full access to my bank account with FAKE PHOTOCOPIED ID.

Patricia Ribble

Great people in the bank but if you ever tried to call the so called"Easy Line" Good luck with that! Its "easier" to get in your car and drive to the bank. Ridiculous!

Matt F

No after hours ABM access in the branch. Not super impressed with that.

Loretta May Stewart

Good for a bank

Terri Magee

If it were possible to give less than one star, I would. The level of incompetence, ineptness, lack of respect and overall ineffectiveness demonstrated by certain staff is beyond imagination. One of the worst banking experiences I have ever witnessed.

Gabrielle L'Écuyer

(Translated) Poor support, very disappointed with the service obtained. Being criticized for asking too many questions, being asked to sign documents without reading them ... absolutely do not recommend this branch. (Original) Piètre accompagnement, très déçue du service obtenu. Se faire reprocher de poser trop de questions, se faire demander de signer des documents sans les lire ... ne recommande absolument pas cette succursale.

Claudette Breau

It's been just great to do business with Amanda Labine at TD. She has.done a wonderful job working for us, through the many years. We really appreciate all she has done with our finances. Thank you Amanda,

trevor morin

They never answer the phone or call back when you leave a message. Took me three weeks of calling every day to finaly book a meeting which still wasnt for another 2 weeks later.

bob gratton

(Translated) They no longer answer the phone. If you call, you leave a message in the voice mailbox. It is not enough as a service for me. (Original) IIs ne repondent plus au téléphone. Si vous appelez, vous laissez un message dans la boite vocale. Ce n'est pas suffisant comme service pour moi.

Kara Aldrich

Very friendly tellers always willing to help

Jeremy Kapsha

Good staff but Never answers the phone. I live out of town and have to drive in just to make an appointment. Im changing banks.

Crystal Fraser

Can't shop online without them constantly freezing you're account. Doesn't matter how much you talk to them about not doing it they still freeze your account when trying to shop.

Motel Granby

(Translated) very good service (Original) tres bonne service

billy ross

Most amazing people ever I’ve been banking with TD for 3 years now and never have problems

Joyce Merrick

Quick and friendly service Always helpful and so kind to me and my Corgi "Foxy"

timothy robin vigneault

I King

Paul R

I have banked at TD for many years…I have tried all the others and none of them can provide the customer experience quality across the board that TD does. I have banked at 7 TD branches in 4 different cities and I am investor in TD directly, so I am a knowledgeable supporter and advocate of the institution. Whatever you do, steer clear of this Perth branch. As one reviewer has mentioned, phones are never answered, but more than that, voice messages are never responded to. This not only extends from the Financial Advisor, but all the way to the Bank Manager…. 6 voice messages, different topics….no response! My Financial Advisor similarly does not do well at answering email or voice mails. My mortgage payment options, presented by her were in error,.....critical Emails disappeared (i.e. I never received a critical email that was supposedly sent and there was no email available in sent items to be reforwarded!!), they had 4 weeks to work out straight forward financing and missed the deadline, I was not informed that the branch was temporarily closed due to COVID and hence was deserted in the middle of the application process. This performance of this branch ranks the lowest I have ever experienced in my life from ANY business. Consequently, I am posting this review so you can avoid the severe grief you will endure using this branch.

Monica Kearsey

When I go to this TD staff are very pleasant and I am very pleased to have a branch in Conception Bay South.

Start The Heal

Great tellers, fast and friendly service.

Pb07

Friendly staff.Great work

Cree Vicaire

Been with this bank since I was 12... I'm 28...

Suzanne Godin

(Translated) Great respect for customers and always ready to answer our questions. I recommend it to all my friends and families. (Original) Grand respect pour la clientèle et toujours prêt à répondre à nos questionnements. Moi, je le recommande à tous mes amis et familles.

Алексей Сабельников

(Translated) Hvby (Original) Hvby

Kevyn Ducharme

Friendly staff

Alexis c

never answers phone, sad excuse for customer "service" as well.

Patrice Ménard

(Translated) Opening hours very interesting. Fast service (Original) Heures ouverture très intéressante. Service rapide

Ann Connor

Good quick n solid asvice

Ty Smith

Very unprofessional. Don't return phone calls. If you are looking for a bank, I suggest skipping this one.

Kim Bouchard

(Translated) Excellent service, thanks to Mr. Frederic Langlois. (Original) Excellent service, merci à M. Frederic Langlois .

Chris Petrela

I visited this branch some 2 weeks ago to ask for a Business Deposit Book, none are available, however, a person can have one sent...I called again to do just that and was promised this would be done...So far no Deposit book has appeared...Rather shabby since we have been clients of this bank (although not this branch) for 40 years....

Kyle Lafreniere

Quick service. Never in line more than 5 mins. Friendly staff

Francis T

(Translated) Very well located. Near many other services !! (Original) Très bien situé. Pres de plusieurs autre services !!

Wesley Lazette

Went in to get a loan was told it was almost a guarantee, after waiting 2 weeks with no follow up call the bank to find out the staff member had went on hoildays without out a follow up, tired of kissing the bank systems ass just to be turned down what a courpte banking system we have in our country!

John Whitmore

Was visiting the area for the first time this past Friday, from my home 800 miles south of the US/Canada border. I had some rolls of Canadian coin and some obsolete Canadian bills that I wanted to exchange for current Canadian currency. The teller was one of the most friendly that I have ever encountered at any bank, anywhere, including in my home town!!! The staff enjoyed my "Southern accent", and we had a delightful conversation and a pleasant transaction, which is more than I can say for the jerks in the "bank across the street". If and when I get the chance to stop by the pleasant town of Gananoque, I will surely stop by and say "Hi, y'all!!!!

Erin Haigh

Love this place, always kind and helpful!!

C Stewart

The staff members are always smiling and super helpful. Thank you, appreciate it!!!

David Ferguson

I'am speechless, I recommend the CIBC, It's Christmas nobody needs the stress, what's going on at this branch? Been to the bank 3 times in 5 days, both machines down all 3 times, time for a change....

Charity Barnaby

Awesome and the best bank ever

Flora Moorthie

Yes. Usually a line up but the service is quick and customers are served efficiently. No major delay. Staff do their best with a smile.

Craig Janes

Friendly, professional service every time.

Gp Bezaire

The service is fantastic.

Evsn Shelley

Friendly staff.

Dylan Haynes

Grate staff allways willing to help

Jess

Most unprofessional experience at this bank. I was in the area for work and had to do a money transfer. With TWO pieces of valid ID, my bank card and my correct pin, the “bank manager” refused to serve me as she did not recognize me!! I have been a TD customer for 15 years with two corporate accounts and a personal account and she announced that she was freezing my accounts. No idea how this lady became a manager and I am very disappointed as a “National Bank” that they could refuse service because she didn’t recognize someone.