Reviews of Marlin Capital Solutions (Loan Agency)

Julie Logan

The representative, Battista, was very personable, knowledgeable and sensitive to my situation, and present me with a workable solution. GREAT customer service. Need more understanding people like this.

Andrea Whitefield

I will never use this company again. They are the worst and I am very disappointed in the person that referred me to them. They charge you 3 times the amount of the equiptment price, even if you pay the balance off early. They hit you with many hidden fees and get very nasty about it. I will never refer them to anyone.

Ken Long

The Best

Frankie Suarez

Great customer service by Lisa Avellino. The willingness to help and breakdown how to setup the account was much appreciated.

Raj B

This company will screw you well and good at the back end. If you are late even by a day - the fee is $300. Two times late - $600. They will not waive anything. Basically screw you well and good at the back end. Avoid this company at all cost!!

Paul Kelly

The guy who gave 5 stars is clearly a liar. Terrible business, worst part is you probably wont even know your getting in bed with them when you lease whatever equipment. Their type of business practices are unethical and should be illegal. Next to impossible to end your lease. They will post your payments late even if received on time. Just google them.

Recepcion La Nueva FM

Great customer service and great quality of work from the TEAM at Marlin Capital. We have a contract with them and at the very end we had a personal error in which we immediately contacted them to make them aware. They were able to not only assist us with our ordeal but waive all fees related to our personal error made within our account. They truly where a blessing to have had the opportunity to do business with. Hope you give them a try as well, ask for Lisa Avellino! Thank you.

Cody Warren

These guys are a mess. Terrible process. Terrible communication and very very terrible customer service. William C. McCauley Jr. has been a nightmare to work with. He has made promises without any follow thru. I cant even get him to return a call or email.

Allan Faella

This Bank is one of the most professional bank's I have ever worked with. My rep. Sharon Savitz has been nothing less then a 5 star but should have even more for her! She has always gone out of her way to keep our account on track, and helpful with any questions me and my staff have. I hope she never leaves Marlin Bank and only imagen how many clients they would loose if she left. Thank you so much for everything! If you are a business and need financing this is the only bank you need Period!

Nick Huynh

Renee was extremely thorough in every aspect of explaining procedures and processes with our copier financing. We were able to resolve the issue at hand and I appreciate her patience. Thank you Renee!

Jinja Martin

D. Rand was completely empowered to handle my call. He was courteous, knowledgeable and a pleasure to speak with. I would hire him away if he lived in Texas.

Linda Sanchez

The efficiency in which the representative resolved an issue with my account was very professional. L. Avellino was very knowledgeable in responding to all my questions.

victor tarapues

Easy to deal with. Lanni Barkow was amazing and took his time to help us. We got the loan for our new machinery. We are very happy with Marlin Capital Solutions and I will recommend them with all my contacts.

Ana Morris

Thank you Susan W! What a great experience, easy process from beginning to end. She took great care of my claim which got handled promptly and to my satisfaction. Super nice on the phone and very professional.

Kevin Christensen

I have not had the Displeasure of dealing with this company but I had a similar experience with a similar company called Time Payment. I just went to get another machine and they gave me this garbage contact. Thank you for your reviews. It saved me from going through this nightmare again. These people should all be in jail. To the Marlin corporation and all employees if you screen these reviews, which I'm sure you do, I dont know how you sleep at night. You should be ashamed of everything you are.

Rebekah Lingholm

Very frustrating company. Instant credited our account which was great. But required me to sign electronically without providing any physical copies of the contract until after I signed and made the commitment. After I signed, I was able to print the doc and I saw that our tax ID was correct and our dba was as well, but they had our former parent company on there!!! I quickly contacted them to rectify this. I requested to either cancel this contract and reissue or revise. Well, it has been over a month and they unfortunately pushed the original contract through and released the funds. They debited our account for the first draw and are getting ready to debit another month!!!! We did not sign the software lease contract with our vendor yet because it would be assigned to the wrong company name. Marlin had us fill out a new credit application two weeks ago and we are still waiting. Very frustrating and very disappointing. They told us we could pay this off but IT IS NOT UNDER OUR NAME!!!! We would not recommend them.

Yen

I would give them 0 stars if I could. This is the worst company ever to do business with. I purchased a furnace thru them. since the first day of signing the lease with them i started having problems. I would call them almost every week and every person I spoke with would tell me something totally different than the person before them. They would just stated that the person prior to them did not know what they were talking about, Like come on. It was a big headed. They charge me more money that what it was stated on the lease. I show them the amount I has been charge extra, they did return my money back at the end when they couldn't find any excuse of why the charges. I decided to just pay off my balance in less than a month of been with them. STAY AWAY FROM THIS COMPANY.

Angela Rodriguez

Thanks again Maurice Bolden, you are doing excellent Customer Service. Have a wonderful day.

Green Clean Carpet Solution Las Vegas

Save yourself the time of a phone call. They DO NOT want to help anyone!!! Rip off scam company!!!

Ren M. Russo

AVOID THIS HORRIBLE PLACE LIKE THE PLAGUE. Don't let the fake sympathetic responses to other complaints fool you, this is an immoral, scam artist, business that should be investigated for fraud. Exactly as other's have described, they do everything they can to create grey areas, vagueness, and to manipulate you into being stuck in contracts with them. To summarize our experience: we leased a printer from Marlin at the company where I work. 6 whole months before the lease ended, they contacted us to ask our intentions for the lease (if we were renewing or not). We responded that we did not want to renew, and no longer wanted the lease. Then the lease was "auto-renewed" because we let them know "too early" that we didn't want it. When we did not pay the lease we did not want and tried to return the printer, they claimed we were in default and they would not take the printer away until we paid. The amounts we owed kept changing via email, and were incredibly vague in ways that left grey areas and uncertainty about exactly what we had to pay and why. Finally, we were able to pay them enough that they began the Return Authorization for the printer. We followed every instruction on how to return it, paid for the return (also absurd), only to have them accuse us of damaging the printer. They sent photos of it soaking wet, beat up and broken. As if we would allow that to happen and just give it back! Thankfully, we took our own photos on the day it left showing a perfectly fine, dry, functional printer. Still fighting about the money for damages we supposedly owe. Take your business ANYWHERE ELSE and avoid thousands of dollars and hours wasted on these horrible people.

Marissa Alomar

Customer service went above and beyond! Leilah was the best!

Robert M

I had the pleasure of working with Renae today. Not only did she resolve my inquiry (a late fee applied to the account despite paying it prior to the due date), but she did it in a quick and efficient manner. I would happily work with her in the future if/when possible and would hope anyone working with Marlin would get the same professional, quick, and top-notch service with any other representative.

Jake Lindsay

While my wait time was a little longer than I would've liked, the customer service representative Lisa Avellino was extremely helpful, courteous, and professional. I do not have a lot of interaction or dealings with Marlin, but if they are anything like Lisa, it would be a wonderful bank.

James Richmond

can't give 0 stars this company needs to be b rout to justice i can't be leave a company can get away with asking for late charges in advance send no bill received account in default stasis demanding payment for that month and the next with late charges for both how the hell ya that's right in February thew asked me to pay February and march with late fees dew opon receipt . offer advice. thew also said thew won't let me out of the lease agreement.

Anthony Lloret

kelly was professional and took time to check and follow threw on my request she is an amazing asset to your company

Stephan Lambert

Midwest Keyless costumers beware! This company has no morale compass and wool finance you with the same. Equipment I waa supposed to only be paying $3,000 in total interest has somehow magically turned into $7,000. Go anywhere but here for help.

Andrea Greene

They don't even deserve one star charging late fees to small businesses during a pandemic! No one responded to my emails or left on hold when I called. Unprofessional.

stacey rogers

Had a wonderful experience with Lisa Avellino yesterday from Marlin Capital Solutions. Ms. Avellino assisted me with setting up My Marlin Account so I could view and pay my invoice online. She was patient and instructive on how to set up the account and stayed on the line until i was completely finished with set up. She was very in tune with the workings of the Marlin website and made me feel very comfortable with moving forward with online services. I was blessed by her services yesterday. Five star service for sure! Thank you!!!

Makeup_kayteky

I have been working with marlin on 2 business loans. I will say i was very happy with the service. Sharon Savitz was my account rep, She has helped me so much when my business was stuggling due to covid and i cant be more happy that she was there for me and my transportation company. I have finally paid off my loans but if there is anything i will be purchasing in the future i will try and get a loan though marlin again! Thank you Kate - Azov Transport Inc

Randy Jarvis

We have had a business loan through Marlin Capital Solutions for 4 years. Customer service has always been easy to access (a voice on the phone). I have personally dealt with Sharon many times , she is quick to respond and helps with whatever my issue is professionally.

National Shipping Inc

Celeste from Marlin customer service helped us to resolve the issue with Autopay and removed extra charges. She professionally handled this case and constantly called to see if every step, we needed to take care of, was made. 5 stars for Celeste. 4 stars for lost time. Thank you!

Emery and Finley Thomas

This is by far the worst experience I have ever had in my entire professional life. They swindled me into a lease with so much fine print. My restaurant went out of business and they wouldn’t cut me a break or even a payoff agreement because “I had good credit and they knew I wouldn’t want it ruined.” Then, after I paid off the entire balance of the dishwasher lease that I no longer needed, they said I still owed the insurance fees, the buy-out fee and the property taxes!! Run for your life before you think of using this company.

Bob Fanelle

I am actually an employee and I love the company. Great place to work and my co-workers are like family to me.

Steve Maly

Got a loan invitation in the mail. Received email as well. Tons of ads on the facebook.When applied the denied it saying i am not existing customer and they only loan to existing customers. What!?. Do not apply, you will waste your time and get an unnecessary inquiry!!!!

Irish R.C.

The service provided by Lisa Avellino was superb! She took the time to help me patiently over the phone and understand entirely what was going on with the account.

Javier Garcia DNP Medical Office

They entangle you and steal your money. Just read the contract before to sign..... worse agreement ever...

Stefanie Clift

Great customer service, easy to chat with and answer my account questions. Lisa Avellino is a great team member!

Albert Kim

These people are loan sharks. Don't do business with them.

Jill Nystrom

I would give a zero star rating. this company should be put out of business. Terrible Terri le Terrible. Do not sign any contract with them! absolutely the worst company that I have ever had to deal with!!

Jim Franchetti

Susan Walker-Carpenter was what every customer service rep should be for a business. She was helpful, caring and provided me with every answer I asked. Great Job!

Dr John Bec

Professional, timely, and successful resolution to my customer service concern. Thank you !!!

lauren scoggin

Having to call customer service is in most cases a stressful endeavor. When calling Marlin Capital, the stress level comes down when speaking to the Specialists that answer the phone. One call to Renae, and she took great care of us. It is refreshing to hear professionalism and great customer service from a company whose staff is customer facing. Impressive Job Renae!

Lynn Wade

"Purchased" a software product and was recommended to use Marlin Finance, their preferred and highly recommended business lending company. Paid 1st and last payment upfront. Second month I was hit with an exorbitant service fee for no apparent reason. When I refused to pay it they started threatening me. Repeatedly, they claim I've leased and not purchased the product. I plan on reporting them to my State Attorney General and have them stopped from lending to our State.

Sleepy Puppies

Marlin Capital Solutions has been a true partner in dealing with the pandemic. Sharon Savitz listened to our situation and helped consolidate our lease. They were professional during the whole process and I wouldn't hesitate to use them again and again!

Kanan Desai

Needed some help with my customer portal access. Spoke to Lisa Avellino, who really took the time to help me with everything I required. I am very satisfied with the customer service I received!

Lenore Harrison, CVPM, CCFP (Hospital Administrato

I am unable to get in touch with the company and at this point will be getting our legal team involved. Seems like a scam and extremely unprofessional. *I did receive a message and I did get in touch with someone from Marlin as well as Spectrum and both parties are telling me to speak with the other. Looking into this further.

Leighann Gossett

it was a nightmare when we were hacked, but all was safely taken care of in a very timely matter.

J Frances King

Lisa Avellino provided stellar customer service today! She patiently answered all my questions and explained the next steps. I will be asking for Lisa in the future. Thank you!!!

Terica James

I've been a Marlin Solutions customer for over 3 years and I have experienced nothing but great customer service. I've worked with several customer service agents and Pam and Sharon have been extremely helpful. They are very willing to work with you in different circumstances. If you are looking to finance equipment even as a start up business, Marlin is the place!

Carol Games

I want to thank Sharon Savitz for her dedication to helping customers when life throws a curve in their plans! Sharon is professional, compassionate and reasonable! Her position not only protects Marlin's interest, which she must do, but provides a way for the customer to meet their obligation and resolve financial matters amicably. No one asks or desires to have devastating circumstances in their life, but when they arrive, it is comforting to know that Marlin cares and will work through the time it takes to get things back on track. Thank you Sharon for being a TRUE professional. I too am a professional and consider my choice to work with Marlin Capital Solutions for my business needs one of the best decisions I have made. Carol G

Patrick Boreen

Our experience with Marlin over the last several years has really been exceptional. Our dedicated senior account executive has been very good and we have also received assistance from upper level management during this time as well. Both have extended a very high level of care and service.

Bobbie Powell

Today, I was connected to one of the kindest representatives of Marlin. All of the reps are generally good. But Ms. Julie Fannon was exceptional! I've never been greeted with, "I hope your wait was not too long". From the onset, I knew to expect exceptional service. Often, customers will take the time to complain but rarely take a moment to commend an employee. Though it's almost 330pm, Julie treated me as if I was her first customer for the day! Everyone likes to be feel special. I received that from her. The service she provided warrants recognition. Marlin Solutions, you knocked it out of the ball park by hiring Julie Fannon! She represents your organization well! Thanks again Ms. Julie

Genesis Ortiz

After years of paying 600 a month for PHONE rentals the business closes OOB and the best these people can do ask is to pay a ridiculous but our fee. The owner did not sign this contract and was not aware there would be cancelation fees and 4 year contracts. So I will make it my duty to fight that contract I suggest those getting the run around do the same get a lawyer these people don’t even answer the phones in a timely manner and have no respect or sympathy for small businesses.

Tanya Riley

I needed financing on just software for my pawn program that I wished to purchase. Marlin Financing was referred by Data Age/Pawn Masters and I was told they would give me great financing. YEAH RIGHT! I was given an invoice for $5825.20 from Data Age marked paid and the contract from Marlin read $291 x 24 month. Okay....now I received the statement and it has $20.53 insurance fee (hidden fee) that will due (for software) and the new payment due of $454.09 for this month. 100.70 was added for documentation fee (okay, I'll take that). $311.93 for 24 mos not the original $291, I signed. I called and questioned them and they said I'm not a tax exempt state. (I'm aware of this but it was not included in the invoice that was submitted to them) So, say there were sales tax on that $5825.20 x 6% = +$349.52= $6174.72. I asked how much was my total contract now and was told $7486.32. plus $20.53 per month insurance fee for software only. In my calculation they have gave me a great deal of 19.99% interest plus $20.53 per month, they will waive if I get documentation from my regular insurance company that I have software insurance.

Marty Burbank

I worked with several different people at this firm. All genuinely wanted to help me. I always felt like they were listing to my needs and then helped find a solution that very helpful to me. I am especially grateful for the professionalism and caring assistance I received from Sharon. I highly recommend them.

Cristal Salinas

Please, I beg everyone to stay away. Absolute cesspool of organization. They will sue, threaten, charge you, harass you on the phone

Linda Kastenbaum

I had to call to address our situation with receiving invoices and the customer service rep Lelah was very helpful in suggesting and helping me to sign up for their online account. Most convenient now and will prevent future late fees which she waived in this instance.

Nicholas Shope

I originally came to Marlin through Katom Equipment whom I selected because they were 100% female owned and I liked the person I spoke to on the phone. It was a commodity product, so I figured I'd give the business to the little guy. They indicated that they exclusively used Marlin and they sent me the application to submit and start the process. After the usual missteps when people are involved, I received approval at 6% interest. Matthew McCormick was the person I worked with. For the contract portion I was referred to Stacy Cheslock. I just wanted to finance the $10,483.55 purchase over 60 months to lessen the blow on my cash flow. When she sent the paperwork, it listed the deal as a lease and not a straight line loan. I told her that I wasn't leasing, but buying. Her response was that it was exactly the same thing, same rate and that this was how they did it. It was a $1 buyout at the end of the lease. I figured that they were doing these transactions with Katom every day so I didn't suspect anything was up. The lease contract was signed and finalized with a voided check for them to use to pull the first and last months payments as good faith. The hitch is that when I looked at my online banking, the amount had gone up $12.73/mo or $763.80 over the life of the lease. Now my effective interest rate had gone from 6% to nearly 8.25% because of "applicable taxes" which it turns out only apply to leasing and not straightline loans. Thus far, I only get double talk and "I don't know what your conversations were with our other representatives." I'm left feeling like a fool because after the fact, I checked Yelp! about Katom and Marlin and both have almost exclusively horrific reviews. Many of the reviews with similar experiences to myself. Stay away from Marlin and Katom! Please feel free to contact me if you have any questions.

Chad Borries

Great customer service and willing to work with customers.

Jeremy Stanton

The worst company, do not use them!!!

Lisa Gardner

A big thank you to Amanda for helping us get our account updated with our new contacts. Amanda was very thorough and went above and beyond to get our account back on track. Absolutely wonderful customer service experience!!!

Jefferson Gun Outlet

This is the worst leasing company out there. If you are thinking of using these guys, don't! They charge you hidden fees for the life of your lease. They are also very nasty on the customer service side of phone service. The sales person is very nice and promises you the world and once you sign, they take advantage of you in every way they can. I will stick with Wells Fargo - not the best, but far better than Marlin. I can't wait until our short 2-year lease is over. Every bill we get is a reminder of how much of a mistake this lease was. Our lease was for a P.O.S. system for our retail business.

Varia At Oakcrest

Lisa Avellino was amazing and took her time to help me. She was very patient and made sure she answered all of my questions. She went the extra mile to make sure I was able to set up my new account and receive my invoices on time. I would say she is a great asset to the company.

Darwin Cotton

Avoid this institution, at all costs. Complete scam. Guaranteed that all the positive reviews are written by the representatives within the company. Horrible customer service, with zero flexibility. Special place in hell for businesses like this.

Brandon Hogg

***Update*** Shortly after posting my review, I was contacted by Brian G. at Marlin. He was accommodating and responsive in getting my account closed out. I liked that he was knowledgeable of my account before reaching out and explained the steps they were taking to correct those issues in the future. Only time will tell if those corrections will pan out, but Brian did make a bad experience into a good one. ***Original Review*** During the lease, the experience is sufficient but ending the lease is an absolute nightmare. We followed the lease to the letter on the process to end the contract and prevent the month to month continuation. Despite being provided receipts of certified mail, read receipts from emails, and fax confirmations, they still stated they never received our notice to terminate the contract and wouldn't honor the original notice date. They chose not to honor our original request, resulting in an additional four months' worth of payments! Once they finally acknowledged our request to end the contract, we mailed the paperwork and final payment to the address THEY provided. We also emailed and faxed the paperwork (they told us to do this) to speed the process up. We're well over a month since this paperwork was sent, and they are stating that they still haven't received it. Once again, this is despite being provided confirmations of the documents being received. I'm now told I need to fill out a one time ACH form for the final payment, and if my paper check is found, they'll issue a refund, or I can put a stop payment on it. If you aren't making a payment, good luck! This place is completely disorganized, and you never get the same answer twice. The customer always seems to be wrong here, even when you have proof in black and white.

Mariela Oliveros

I received a letter from this company, where they told me that I applied for a loan and it was denied. I have never applied for any loan, I have no idea what they are talking about. It seems to me that they use these types of letters to deceive companies. Here I make it clear that I HAVE NEVER APPLIED FOR ANY LOAN. Since they do not answer my calls.

Mark Fenton

None responsive custom service and if I really understood their loan process I would have never used them. They really take advantage of small businesses and once they have your business they don’t care. Update: A representative reached out and resolved my issues and listened to what the problem was. They are very informative and offered numerous ways to resolve my problems. Thank you! 5/20/2021: Marlin Capital still fails to do their jobs yet again. 2nd month in a row trying to switch banks with them. Numerous emails no on e replies.

Michael Birchfield

*******I wanted to update my review. Marlin actually gave me a call and adjusted the tax for the last payment. This kind of makes me wonder about all the rest/past tax, but they did try so I'll give them that. Had there sales person been a little more honest we would never be having this issue in first place . Based on that we should have a been a little more smarter about getting a loan to start a business. I would never go this route again. With any bank. Thank you Marlin for making things as RIGHT as you can. ******** We have been fighting this marlin from the day we made the huge mistake of signing up with them. The sales agent completely lied to us about how their program works. We thought we could pay the loan off early but when we tried they were going to charge us almost 7K in interest. Then they started charging us property tax every year even though we already pay property tax with our county (double Tax).They called it equipment property tax. We borrowed $12000 and more than half of that was marketing materials and t-shirts, and over the phone training (non taxable our assessor told us this was not even legal. You can't lease marketing. They even offered to settle with us for a reduction of $8000 a couple years ago. Of course we could not afford to pay it at the time so we got screwed again. Fast forward to January 2020 and we finally paid the loan off. $12000 loan cost us way over $20,000 My wife called to make sure, and they said yes you are paid in full. She called again today (two weeks later) and now they are telling us we have to pay 2019/2020 property taxes again (another 400). This time time we are NOT paying it. They Lowered it to $200. ***** we just settled, paid it and moving on. *******I wanted to update my review. Marlin actually gave me a call and adjusted the tax for the last payment. This kind of makes me wonder about all the rest/past tax, but they did try so I'll give them that. Had there sales person been a little more honest we would never be having this issue in first place . Based on that we should have a been a little more smarter about getting a loan to start a business. I would never go this route again. With any bank. Thank you Marlin for making things as RIGHT as you can. ********

Holly Holley

Renea was so helpful in getting our account questions answered. She went above and beyond to make sure our account was correct. Marlin has a great employee with Renea! Thank you so much for all your help, Renea!

Lisa Curran

Awful! Do not do business with these people! My sales rep brought Marlin to me presenting an easier payment option. A women named Randy quickly sent over the contract and required me to sign electronically without providing any physical copies of the contract until after I signed and made the commitment. Even if you read every single part of the contract, what "may or may not" be charged is not clear. Their documentation fee is astronomical considering they are charging me 19% interest. They also tried charging me "interim rent" which could not be clearly explained. I complained and they took off the charge but if I didn't they would have charged me another $400 and it wouldn't have went towards the monthly payments I agreed upon. It was in addition to the 36 monthly payment I owed! Do not work with this company but if you have to, make sure they waive your interim rent charge and lower your documentation fee.

Erik Wallace

The worst company that I've ever done business with hands down!!

chris nadeau

Always a pleasure

Ami Samuels

Lisa from Customer Service was so helpful today. She unraveled a complicated accounting issue and gave me all the information I will need to follow up. She's fabulous!

Katrina Smith

Most excellent customer service from L. Avellino!

Halen Anderson

Renae was so helpful! She had fantastic customer service, was informative and helped me a great deal! Thank you for your assistance!

Kevin Barden

Thank you to Lisa Avellino who provided professional and responsive service for me this afternoon. She was patient with the questions I had regarding my account and was able to resolve a minor billing issue in no time flat. Thanks again!

Gerard Cooper

The Marlin rep (Lisa Avellino) that assisted me was professional and knowledgeable. My questions were answered promptly and clearly. Great Job!

linda Bell, P.E.

Good Customer Service

Joey Reynolds

I dealt with Ms Barbara Mungioli. Suffered a TBI (traumatic brain injury) in 2018 and couldn't remember to make my payments. She was more than willing to help me and setup weekly payments. Truck is now paid off and I couldn't be happier. Owe everything to Ms Barbara for the help!!

Sarah Vicars

Horrible communication! Try to trick you with fees! Late fees are ridiculous! Especially now with Covid-19.... we are charged over 500 In late fees being 12 days late!

Monique Claudio

Thank you, Natalia!!! Thank you for caring about the small businesses out there and helping us to succeed! Thank you for taking care of us over here at Beacon Biomedical. We think that you're the greatest!!!

Gino Cardinale

Business operations at the outset of the pandemic were very challenging for many firms. At one point, I was not impressed with Marlin Capital's handling of a late-payment situation that resulted due to a government mandated closure of my business. Since then, Marlin got their act together and went out of their way to support my small business through these challenging times. If we are going to complain when we feel unappreciated, then it is only proper to revise reviews when things are corrected. Equipment financing is an expensive but vital part of running many small businesses. Marlin is a large player in this space that you can count on for transparency and professionalism, both in good times and bad.

Jonny Martin

Poor Leadership. Poor Customer Service. Lack of Modern Business Platform. My company has been doing business with Marlin Capital Solutions for almost 20 years and this year we decided to go another route for our copier. Trying to cancel our lease with proper notice, we have come across SEVERAL ROADBLOCKS including not sharing the documents needed in a timely fashion, conflicting agreements with the service agreement company ( they received their own separate bad review) and the run around. I feel bad for the little businesses that can't afford the monthly service agreement, insurance policy, a separate lease from another company, time waisted, and general inconveniences.

Oliver Cruz

I financed an equipment loan through Marlin. The process was simple and the agents were helpful at every stage. All of my calls and inquiries were responded to in a professional and respectable manner.

Wayne Young

Have had a business relationship for years. At the start of the pandemic lock down we asked marlin for deferred payments on our accounts. We followed all of their requirements and were granted these. Shortly after receiving these we began to have large amounts of money removed from our checking accounts (at one point over 10000.00 dollars)We would contact Marlin, most times waiting on hold for hours only to be told yes you do have deferrals and not sure why this happened. it would then take them a week or two to return the money. We have now received notice that Marlin has sold our loans to Us Bank. Us bank is now telling us that we never had deferrals from marlin or that Marlin did not forward them and we owe payments back to april.As I said we had a relationship for years never missed a payment and were never late.We have all of the correspondence to back this up Run away as quick as you can.

Carolina Bustos

Great customer service! Lisa Avellino was very professional and she answered and helped me with al my requests!

Michelle R

Incompetent. They confirm receipt of documents and then bill and report that they have not received them. They have failed over 8 times to correct business name and address errors. I've given up on trying to correct them. Good luck!

Andy Dahl

Don't do business with this place. They are unprofessional, do not know the meaning of client satisfaction, do not see the importance of repeat business or relationships. They are gougers, rude, and are crooks. Even though they were absolutely wrong, I paid them off just so I didn't have to spend any more energy dealing with them. They are terrible.

Joseph Pellegrino

Allevino was easy and great to work through setting up my accounts !!

Burnisha Lopez

Pati was very attentive, professional and personable. She was able to give me the information that i requested to finalize on our end what our company needed and assisted me on setting up the account online so that i may view and make payments on the website. It was a pleasure to have her handle my inquiries with ease and to get a sense of such a sweet personality. Keep up the great customer care!

Martha Rehrig

Leilah Spencer is fantastic! She was very professional and fast answering all my questions. Pleasure to speaking with her. Thank you Leilah

Ralph Means

To whom it may concern i want Thank your employee LISA Avellino she was a great help to me today in handling my account . after a stressful week she made my friday so much better. I give her 5 stars because she deserves it .

Jonathan Winitzky

I too, wish I could give them negative stars. especially to Michael Stanley. He is the absolute worst. I have dealt with Marlin previously and had an impeccable track record with them. I thought I would give them further business seeing how well my last experience was with them. Wow! how their customer service has changed. I was given the run around and made to jump thru hoops, From sending in tax info to other personal information never asked by anyone else before. to the point where i had to take videos and pictures of my warehouse. Then When all was said and done and after several calls and emails to Michael, he did not have the decency to answer any of them, When I finally was able to contact him and ask him about my inquiry his answer was I don"t think I will be able to push it thru. No explanation, nothing. He was very short and did not seem like he was interested. I guess $40K is not a big enough lease amount for him or them. He told me if I had someone else lined up to do the financing to go for it. Who would say that. It's absurd. In any case I did have someone else and ended up financing the equipment within a day. It might not have been at the same rate, but it was'nt much more either and it was done with no hassle and with great service they treated me exceptionally well. Unlike Marlin Finance. Never again will I use them nor recommend anyone to them. They get no love from me or my Company. It truly is a shame how one POS salesman can give the rest of the Company a bad name. Jonathan Winitzky, WAJI, Inc.

OJ Pedescleaux

Truly a pleasure working with Susan Carpenter at Marlin. She was patient and friendly in helping me resolve some issues with my loan.

Elizabeth Skokos

Loan Sharks!!!! Stay far away! They make up charges that they can't explain! Just like the other reviews this should be your last resort!

C L

Last payment on tire machine is $176.00 , come to find out it is actually over $400.00 and that’s why I will never finance anything else with them. They will rip you off, use someone else

A.T. Guzman

We share the same low opinion of this company. In purchasing medical equipment, we were thinking like others, why not finance it and have low monthly payments over time. We never received the initial bill, and then were charged late fees. We tried to avoid this in the future by putting the payments on auto-draft and we are still being charged late fees. The online system wont let you pay early or for a higher amount to correct any issues. What a racket, never again!

Pam Buccieri

Effective communication, easy to contact. Shout out to Sharon Savitz who was a pleasure to work with and very effective with helping me. Thank You Sharon!!

Furkan Yuce

Never ever ever get a loan from these guys. Late fees are outrageous and overall terms are ridiculous

Stacey Mertens

I've been having issues with paying on early on my accounts. Today I had the same issue. Called customer service and was on hold for 7 minutes (not to bad) Customer Service Specialist Lisa Avellino proceeds to answer all my questions as best she can, we get discounted and wait for it.... Yes she called me right back and together we agreed along with her manager that the payment for the accounts were definitely not posting correctly. Honestly can't say enough good things about speaking with Lisa Avellino - Customer Service Specialist today. Very knowledgeable, professional and just overall a pleasure to talk too. Marlin Capital you have a real asset in Lisa Avellino, if it wasn't for her this would be a much different review. Thanks again to Lisa Avellino for doing your job & doing correctly. You are very much appreciated by this customer.

Cathy Grimm

I need to speak to a Customer Rep this morning and was lucky enough to speak with a Customer Rep last name Avellino! She was very professional and handled everything i needed taken care of in a timely manner. Such a pleasure to work with a Rep. so helpful.

Joseph Fugere

I have been with Marlin for equipment loans for almost 7 years. Marlin has financed many pieces of equipment during that time and always performs valiantly in my favor. Brianna Murphy has often assisted me in my accounts keeping them current. Brian Gellis has also done this too. Gabrielle Lorenz is an excellent loan representative that makes every attempt to give me the best terms available. The entire team makes Marlin Capital Solutions a "go to place" for financing. I highly recommend!

Mark Bradshaw

Great experience. I needed documentation quickly. Renae helped me out and was able to produce everything I needed in a matter of minutes. Excellent Customer Service!!!

Deborah Parish

I had a couple of issues for more than one account that I needed help with and Lisa Avellino did an excellent job. Very courteous, funny and knew what she was doing. Keep up the good work Lisa!

AJ Popo

Called into marlin to discuss my account and the online issues i was having. I spoke with 2 other reps previously and did not get it resolved either time. I called again today and was fortunate enough to speak with Amanda and she was awesome. She knew exactly what to do to fix the issue and she even stayed on the phone to make sure all my concerns and questions were answered. Amanda is the best rep i have spoken with at Marlin and that level of service is greatly appreciated

SHELLY POWERS

I have been working with Seth at Marlin Leasing for many years. I have had nothing but great experiences with him and the company. I always need the loan ASAP and somehow they always pull through and get it done. Not only do they make it happen but they make it EASY! I highly recommend this company to any business looking for a loan whether for working capital or a piece of equipment! They have always been there for me and again with all going on with COVID-19 they have worked with me! Briana was wonderful in understanding.They deserve every bit of the 5 stars!!

Jill Jing

If I could give negative stars I would. This "business" preys on small businesses selling "leases" for office equipment. I had an unfortunate employee fall for their scam and signed us up for a "lease" for some printers. The amount that they charge per month we could literally purchase 4-5 NEW printers each month and throw them away. The monthly charge does not include toner, ink, maintenance of any kind. So, even though halfway through the lease 2 of the 3 printers stopped working we are still bound to their "lease". We have paid nearly $13,000 and are still not finished. We had to add them to our property insurance, pay several hundred dollars worth of taxes on the 3 printers every year, on top of what we pay monthly. Horrible to prey on unsuspecting small businesses. Please be VERY careful to avoid Marlin and other so called companies.

Kevin Graham

Horrible communication I submitted an application for 2 items. The account manager Jake Harrison wasn’t communicating during the process. I complained several times because he wouldn’t return my calls in regards to funding the purchase. Finally he purchased the item from Jon Don but the item is/was back ordered which means the delivery of the item wasn’t anytime in the near future. Therefore, I was liable for payments even though I have no idea when it would be delivered. I told Jon Don to cancel the order now Marlin wants me to pay a $500 cancellation charge. I don’t think it’s right for me to have to pay a penny because the item doesn’t exist. With supply chains behind it makes no sense why anyone would order something that has no estimated delivery date. On top of that I’m being charged $3000 extra for the item and on another item I’m only being charged $1000. Both items cost the same. How does that make sense? I warn potential customers of marlin Capitol to stay away until you can purchase the equipment yourself without funding. There’s a difference between someone trying to help your company grow and one that’s taking advantage of small business owners!

Tony Mashaal

I spoke to Lisa Avellino and she resolved my problem immediately and very professional. She was very friendly. I would definitely recommend this company because of her. Thank you Lisa so much!

Joe Indy

AWFUL company please steer clear of Marlin! Interest rate I was told 6% by time it was all said and done it was more like 50%!! Not kidding. They required insurance from them, another $36 a month which wasn’t told to me until after the first month. Now I’m into my lease a little over 2 years and they billed me $210.00 this month for “property tax of 2018”. Lol they will screw you then nickel and dime you. This is your HUGE warning!!!

Kimberly Doody

Renae was super helpful and kind. Staying on the line to make certain I received her email. I appreciate that level of consideration.

Marilyn Reynolds

There is nothing like a professional and knowledgeable person helping to facilitate concerns of a customer. I received an excellent example of both provided by Lisa Avellino, Customer Service Specialist. She is a great asset to your company. Thanks Lisa for a job well done!

UFCW 1459

I had to call Customer Service to set-up an online account. Spoke to Renea who was very helpful with helping me resolve my issue.

Martha Silver

Julie really went above and beyond for me trying to figure out our account. she was wonderful! Thank you!

Alex Yo

I just want to take the opportunity to say thanks to the insurance department at Marlin Capital to help me on the completion of my claim. But I also want to say thanks to Miss Susan Carpenter the Insurance representative for her excellent attitude Communication and Willingness to help every step of the way she was very Diligent Courteous Professional and Respectul at all times when talking to her she kept me informed of the process for the claim and the stuff needed to process it .thank you Miss Susan Carpenter for taking care of me.

Lillian De Leon

I would give this place no stars if I could! After calling multiple times over several weeks without phone calls being returned I was finally able to speak to the most unpleasant person I've ever had the displeasure of speaking with, Kim. When trying to discuss options about cancelling an agreement, I was told too bad, that was not going to happen. Although I know that I can do a buyout, which was never offered to me, I was also told that it is my fault for receiving bad service from a company that they finance equipment for, for not doing better research about them. She also informed me that I could contact a lawyer if I wanted to pursue the matter further. This is absolutely ridiculous.

Teresa Hester

Lisa Avellino assisted with an issue that I was having with our billing. She was very professional and was able to fix the issue as well as sending an update on the situation. Thank you for your assistance. Teresa Town of Shirley, IN

Alen

Predatory loan practices, harassing phone calls, and emails. I lost my income due to the pandemic and I was leasing a printer. They treat me like a criminal after 2.5 years of duly payments. I went broke and they threat me to charge my debit account without consent. Update: Briana called me, offered no help and ended the call with, "Ok we will be filing suit now, bye."

Kim Warner

Always happy to assist in any way they can!!!! Battista has been Wonderful to work with!!!

Jeaneen Fambro

Lisa, was a great help. She was knowledgeable and handled my request very professionally.

Diane Eftink

Lisa was very kind and courteous to me. She answered and solved my question very quickly. Thank you for a job well done Lisa.

Robert Bock

Natalia was outstanding at resolving multiple issues for my company. She is a valuable member of the Marlin team and I appreciate all of the assistance she provided to me.

Shams Zaman

I talked with Ranae today in Customer Service. One of the best customer service experience and what a pleasure to talk to someone who was very helpful. Helped me make the payment over the phone. She was very polite. I wish all customer service people are like her.

JoAnn Bailey

Lisa Avellino was very helpful during my call in to Marlin to get our accounts straightened out. She was professional and listened carefully. I now have a contact to reach out to and couldn't be happier!

Vanessa Pare

Initially I had a terrible experience with this company. I have changed my review because after getting on the phone with the right person issues we had with our loan we’re explained, and they were more then generous in rectifying my negative experience. They recognize there are issues in their customer service and they are actively working to fix this issue. Thank you so much Briana!

Kelly Farmer

Lisa was amazing! She was able to easily and efficiently assist me and seemed happy to do so. Great customer service!

Patricia Thomas

Lisa meets all of my needs and went above and beyond what I needed. She gave me hope for dealing with the company in the future. Lisa professional, polite and patient.

Nick Brown

Marlin Financial is one of those companies you shouldn't do business with. While companies are going out of their way to help small business during the COVID-19 crisis, Marlin is using this crisis an opportunity to add new "terms" and requirements to their loans. I'm totally disgusted with their incomplete responses on email, lack of availability, and "loan shark" type mentality. There are much better financial companies you can get a loan from, I suggest you keep looking. Check the reviews on Yelp and other websites, and they'll you the same thing. There is a reason they get lots of 1-Star reviews. UPDATE: So Marlin reached us to us after reading our review. They apologized on behalf of the employees who gave us a hard time and told us it was Marlin's "policy" add in these new loan requirements. Also important, Marlin also offered us the loan update as we originally requested without any new strings attached. Hopefully, this is a sign of good things to come for Marlin in the future. I think that's important -- so I changed my review from 1-Stars to 3-Stars.

David Cason

They are ripoff artists, read the fine print no matter what they say over the phone, the agent swore there was no prepayment charges, but when trying to pay off early, hit with huge fee.

Duck In Car Wash

I have always had a good experience

DR Medical

PLEASE READ THE FINE PRINT WHEN CONSIDERING THIS COMPANY!! Amanda Woods is extremely rude and unprofessional, good luck if you have to deal with her! We canceled our contract by sending a letter to Marlin Leasing as we did not wish to renew, "they never received the letter" and continued to debit our account. Save yourself the headache and find a different leasing company. What they are doing has to be ILLEGAL!!

Roy Woolard

Bought a truck from Penske and was financed with Marlin. All paperwork was done and job was funded in February. My paper tags expired in April, so I called about getting my tags. They blamed me for not returning my POA`s. I found my FedEx receipt, so they just said I needed to send in new ones. I did, it is now June and I still dont have tags, and can`t legally drive a truck I am paying for and need for work. Calls and messages to the manager Alejandro have not been returned. I have not received an update. Communicating with this company is so frustrating.

Jay Lee

I called in with doubt regarding the service that I asking but Renae helped me every step of the way and I felt comfortable. Every question met its match. It was a great service. Thank you.

Emery Sumberlin

Stay away from this company...I just made my last payment but they are never getting my business again. Paid 24k for a carpet cleaning machine, they had me put down 8k and after that I still owed 22k to Marlin. They claimed that it was basically interest.....stay away from this company.

Jason Grecco

Briana M. did a great job in helping me with my lease , she is a true asset to Marlin Capital Solutions!!

cherilyn seagateap

Sharon Perez was a tremendous help re-establishing our online account. Sharon was professional and responsive. I appreciate her getting our account back on track.

Brent Long

These people have no clue what they are doing. years later I continue to get bills from a old settled lease. In addition to that they had over 10 very bad reviews removed from Google I am not sure how they did that but be warned DO NOT DO BUSSINESS WITH MARLIN!!!! YOU WILL REGET IT.

Cynthia Viramontes

We had completed our lease through the local copier service company and were prepared to return the Copier. I was very happy that Marlin worked with me and I ended up purchasing the copier. They negotiated a very reasonable price and communicated very well via email, responding very quickly. I thoroughly appreciated their customer service!

Craig Williams

I received and invoice with a balance due from and old equipment purchase loan from 2016. I was very upset when I called the number on the invoice and they could not explain the bill. I received a call back the next day from Briana at Marlin. She researched my account before she called and corrected the problem right away.

Corina Ramirez

I want to take this opportunity to thank Danelle Battista for her customer service. Before I was in contact with Danelle, I had tried to reach Marlin Capital Solutions four times, along with two emails. She was very professional and able to assist me with my questions and took action. Thank you again, Danelle! Your help is much appreciated.

Criss Smiley

I've been a customer for 2 years and received fantastic service at every turn. I've just completed a deal with Sharon Savitz one of their annalists and if all of our deals were conducted from the stand point and manor that she presented all businesses would be better off. She realizes that the relationship is a two way street and that we need to manage it from a stand point of long term success. That is a result of partnership and not short term pressure, high pitch sales and this month's bonus.

Miller's Chimney

We had an issue with the insurance on our machine and they were charging us plus our insurance company was charging us so we had to get it straight between the parties and then credited us all the monies owed. Thanks to Janette DeLeon and Susan Walker-Carpenter for all their hard work in getting the issue resolved for us!!! It was a pain and back - n -forth process but they got it resolved and our account totally fixed!! Thank you.

Ed Gricus

I've used Marlin for several lease and working capital loans with several companies. Prior to Covid they were very responsive and always great to work with. Post Covid its like an entirley different company. I've sat on hold for hours (seriously!) to discuss payoffs for accounts and never able to speak to anyone. I've sent emais....never hear back. I would have thought with the amount of equipment we've worked with them on they'd be at least somewhat responsive. My previous rep was great and always easy to get in touch with...but apparently no longer with Marlin....big loss

David Sewell

Lisa was extremely helpful on our call. Marlin was always forthright, providing information quickly and correctly. we could not ask for more.

Ashley Smith

Amanda at Marlin Capital Solutions assisted me in getting our online account set up yesterday. She was knowledgeable, patient, and made sure I was completely satisfied with my online experience before we concluded the call. Highly recommend!

S.Y. P.

Ms. Avellino took time to listen and research my query. She was patient and adept at answering my questions. I greatly appreciate her professionalism and support!

Christina Donley

I have tried to setup a vendor account with Marlin since April 9th, 2020. It is now June 26th, 2020. After submitting the vendor application and multiple emails to "an agent" as well as the customer service email that I found in the google reviews, I still haven't received any further information. Based on previous 1 star reviews, I'm starting to think they did me a favor. Their communication and professional skills are lacking terribly and they always have an excuse. At this point, I'm thankful they never completed the application. **** **Edited to add that they contacted me immediately after posting this review (ironic that they will contact you for bad reviews, yet not for service). They asked for me to remove the agents name from my review, and to inform me that they are not taking on new vendor accounts nor have they been accepting new vendor accounts for MONTHS now. Yet they couldn't tell me that information while I've been inquiring all this time?! Thanks for wasting my time. I will never recommend this company no matter how much "restructuring" they claim they are doing. *** **Edited to add more in response to their reply. Our credit is outstanding, and we have *NEVER* had an issue setting up a credit account with any of our multiple vendors. Do not try to discredit my review because your company lacks professionalism and communication skills. The person we spoke with on the phone AFTER leaving a negative review flat out told us that your company is undergoing restructuring and are not taking on new clients. It has nothing to do with our credit. Don't bother to update your response to this updated review. You have lied and wasted our time tremendously as it is.

Rick Timmons

I had the opportunity to work with Pati in Customer Service today. I called just a few minutes before their office hours were over for the day, and she treated me just like her first customer of the day. She was very friendly and courteous which we all know is a rare thing unfortunately these days. I have enjoyed working with Marlin on several different business leases and it's people like Pati that make them a great company to work with.

Charlie Thompson

I was extremely happy with Lisa Avellino's help in getting the MyMarlin account set up for my organization. She was very knowledgeable, friendly, patient and professional. She took the time to walk us through how to get our account set up with the right number of users, etc. 5 stars for her service!

Amanda Hamilton

We are still fairly new with Marlin, I just wanted to commend our customer service representative, Tina. She was wonderful! Our initial set up had a bit of a glitch, and she was great! She unlocked our account, identified the problem we were having with set up, fixed it and then stayed on the phone with me to verify everything worked. If my experience with Tina, is any indication of our future interactions, I'm excited to be working with Marlin. Cheers Tina, THANK YOU!

Jen Ougheltree

Stephanie Vanname is awesome! She was professional, helpful, and pleasant. As I told her boss Brian (also very nice)- Stephanie is the kind of an employee that all companies would love to have working for them.

Scott Lash

Run from these folks! I'm still fighting charges tax charges on my bill that are unrelated to my account! They are charging me for the ENTIRE tax bill of the their two other customers in my town. I Gave them a copy of the tax schedule and they now are telling me its 2020 and this if for 2019. They will not listen and are not doing due diligence to take care of it. All I hear is send us a copy of the tax report from the municipality because we are getting a bill so passing it along to you. Yes FOR YOUR CUSTOMERS WHO ARE TAXED! We are tax exempt so the bill you are receiving is unrelated to my business.

Stephen Santrach

Lease was absurdly expensive. Won't let me buy out the equipment early (other than pay the ENTIRE future value of the lease, which is absurd). The equipment cost MAX $5,000, and my annual lease payments are $13,000, for 5 years!

David Foster

They make a lot of promises but after you get the equipment you cant get service. They only thing reliable they do is bill you. When you eventually try to cancel your contract they drag out the process so you have to pay them a few more months. Buyer beware!

Metja Christopher

Lisa was able to answer all my questions and set me up on line. I have nothing but great things to say.

Richard Scott

Lisa Avellino in the help center provided very helpful information in confirming a payment on the check-by-phone system for me on 2/3/2021. It sounds like I came up with a novel question about how the system tracked payments to my account, and she confirmed the information for me right away.

Anthony Soco

Lol all this people complaining are very true,I just bought this company that computer that never work according to the old owner but since we bought the company we have to take the liability with it I paid off about $1,500 and I thought is already done according to the old owner.then I received another bill and said on the bill $250 again. I called customer service waiting for 30 minutes even the waiting time on phone was lying about waiting keep saying waiting time is 15minutes and I’m waiting already about 30minutes. By the way let me make story short,I ask customer service how can I closed the account and she said I have to write letter to leasing department I said to close the account I have to write a letter.for the two old monitor computer that never work.probably worth couple hundred dollars Wow and she gave me email that never existed. And I called again after one week and wait another 45minutes. And now I’m going to write a letter to email and send one to the business leasing department.what inconvenient waisting time and money. I don’t know how this company survive by lying to people and put people to in CONTRACT OF 3 YEARS. BE AWARE OF THIS COMPANY ——-WARNING———DANGEROUSLY——-

STR Floorcare

DO NOT USE MARLIN FINANCE. THEY SET ON THERE LaurelS AND SCREW PEOPLE.

Phyllis Moore

There billing department does not have a clue what they are doing what one hand says to the other one never computes, very poor management over accounts receivable, definitely would not recommend this company!!

Baffour Nkrumah-Appiah

Renae was one of the best customer service agents I have had the pleasure of dealing with. I hope Marlin Capital will bring onboard people like her. Even though angry and upset when I called, she calm me down, gave me a clear and precise instruction on how I can help her help me, and she did.

A Anthony

The customer service representative, Avellino was amazing, She provided excellent and professional customer service.

Kevin Joyce

Sharon Savitz is a competent and caring financial professional. She offers solutions to small business.

Barbara Marone

Spoke with Reane today and she was so professional and extremely knowledgeable. She was a tremendous help!

Francisco Arrieta

My experience with Marlin Bank, was not very good at the beginning. Three or four different representatives were permanently calling me with different messages. Then, Barbara Mungioli appeared and brought peace and control to the process of my payments. She acted very professionally yet friendly. She easily and kindly took me through the payment process. Barbara totally changed my impression about Marlin.

Don Colamesta

I've been a customer for 2 years and called at the beginning of the week to express some concerns and was treated rudely and the representative was neither knowledgeable about my account nor helpful. I asked to speak to a supervisor and was told they were unavailable but would call me back. I waited two days, still no call; I then called again and this time was transferred to a supervisor. No answer, I left a vm and am currently waiting for a call back. ***update*** A manager called me back and walked me through the corrections that were needed. They Followed up and went the extra mile, still not thrilled with the rep but as a business owner; I admire when management can own a situation and correct it. I will update in another 7 days and change my review if the results are as expected.

Juan Armendaiz

It will require a specific level of grotesque human being to work in this place. A type of person that relies on the mistreatment of others in order to validate themselves. Absolutely terrible unethical behavior

Sandra Burtner

Lisa was so very nice and helped with everything that I called for in a very short amount of time.