Reviews of Guild Mortgage - Monona - Joe Long (Loan Agency)

Heather Lynch

Joe and everyone else at Waterstone made buying our first home a lot easier than we thought it would be. Joe explained everything during the application process in a thorough (and sometimes funny) manor, and made us feel super comfortable. He made sure we got the best loan and ratepossible, and that we understood everything about the loan. During underwriting, I communicated a lot with Jed and Rebecca, and both of them were wonderful while answering my millions of questions. Our closing with Joe took about 45 minutes, and was as smooth as could be. It was a really great experience working with Waterstone, and I will recommend them to all of my friends and family.

John Loy

The best customer service experience I've ever had! Seriously, the Joe Long Team went above and beyond. We worked with both Joe and Jed, and they treated us like close friends/family. They were available to answer questions for us any time day or night. In the rare instance they weren't available we received a call/email/text back within 12 hours. They were there for our closing and got us a great gift too. This is a great team with folks who really do care about helping you. If/when we finance again we'll be using Waterstone and the Joe Long Team!

Rachel Gorecki

The Joe Long Team has been awesome to work with. Joe is extremely personable and uses a tailored approach to outline all options to meet the borrower's specific needs. He has great team of professionals working behind him. Everyone was friendly and reliable, and worked hard to ensure all our questions were answered. We would highly recommend this team to any prospective home buyers. Five stars!!!

Joshua and Angela Dart

We have worked with Joe Long and his team at Guild Mortgage for both our home purchase and refinance years later. Both experiences were fantastic. Joe and his team are professional, communicative, and trustworthy. I would be happy to recommend Guild Mortgage to any of my friends and family who need someone in their corner during the home-buying process.

Rachel

The Guild Team worked so hard for us! We built a new home and they helped with the end financing. There were so many moving parts as we sold our previous home as well. Joe, Anamika, Jed and Gina were all so helpful during what was an extremely stressful time. I appreciate it and look forward to recommending them and using them in the future.

Ashley Bartlett

Joe Long and his team are incredible! My husband and I first worked with Joe and Jed back in 2014. Joe guided us through the entire process of being first time home buyers. It was a seamless process and he was incredibly knowledgeable and helpful with our many questions, always communicating thoroughly and promptly and making sure we understood every detail and option. Again in 2016, we worked with Joe and Anamika when we sold our condo and purchased another home. Again, it was a seamless, stress-free process without any surprises along the way. I highly recommend Joe and his team!

Kathryn Singh

Highly recommend The Joe Long Mortgage Team! This was our second home purchase process and it was incredibly smooth. The entire team was very kind and prompt in their responses. They were able to close our loan quickly with a great rate and clear steps along the entire way. We will absolutely be referring all of our family and friends! Thank you for all of your hard and compassionate work with us on what could've been a stressful process. Appreciate your positive attitude and professional presence in our community!

Yahya Radman

Fantastic working with this team from the entry process to the handing over of keys. Communication is very important to us and Joe and his crew were world class. Thank you Joe, Kii and Anamika.

Corey Rockwell

These guys are AWESOME! They are the hardest working people in the business. Anytime we needed something, they were ALWAYS there to help and answer our questions. We HIGHLY recommend Joe and the Waterstone team!

AC Dart

We loved our experience with Joe Long and team at Waterstone. They helped us secure the loan we needed, were communicative and helpful for us to understand each and every step of the sometimes daunting home-buying experience. I especially appreciated their weekly check-in calls so that we were never left wondering "what's next." I'd do business again with Waterstone.

Stephen T

This review is long overdue, but in a nutshell, Joe and his team are an outstanding choice for your mortgage professionals! As first time home buyers, we met Joe in late 2019, and it was immediately apparent that he and his staff care very deeply for the satisfaction of their clients. We had no shortage of questions but were consistently given clear answers and immediate help. Joe also referred us to our real estate agent who was absolutely awesome to work with. The house we ended up buying had a very short closing period (about one month), but Joe's team managed everything, and we were able to move in right on time! As a client, we continue to receive monthly updates from him regarding the value of our house and how the market is doing, which is also very helpful. This is not a lender that simply takes your business and then forgets about you. Recently, we decided to refinance, and once more Joe and his staff were great in helping us achieve a lower interest rate. If you are looking for a diligent mortgage group to work with, Joe, Anamika, Jed, and Gina are a smart choice and highly recommended!

Jessica Cox

Joe and his team did a great job helping us refinance our home mortgage! Great email and phone communication; along with guiding us through the website uploads. It was very easy to use and convenient to upload docs online. Definitely recommend for mortgage pre-approval/loan as well as refinance options - they are always looking out for your best interests!

Katelyn Son

The Joe Long team helped me with my first home buy and refinancing. The entire team is friendly, very responsive, and really knows their stuff. Their customer service is outstanding!

Joseph Lazar

Talk about first class service! Guild (Joe and his team) were very personable, knowledgeable and willing to work with me as much as possible to get the deal to go through. Joe has worked with a few of my colleagues in the past and they were all big fans so it was an easy choice to go with Guild. Their online portal for submitting documents was easy as ever and it made the home buying process that much less stressful. Thank you Guild team for getting me started on my investment journey and believing in me! I will definitely return to Guild for future investment purchases!

Justin May

Working with The Joe Long Team at Guild Mortgage is an amazing experience! I highly recommend working with them if you want to have a team of proficient and knowledgable professionals working hard for you. Thank you Joe Long Team for all your hard work and for bringing together a successful closing for my clients.

Glenda Broussard

The whole Team was very responsive, helpful, and quick at getting me approved for my first home purchase. Every part of the process went smoothly, and I could not ask for a better first time home buying experience.

Angel Mabry

What a wonderful team to work with. I was referred to Waterstone by my realtor and a colleague of mine after the company I was originally working with left the area. EVERYONE on the team was incredibly professional and responsive. Any time I had a question it was answered quickly. Weekly updates also provided me piece of mind so I knew exactly where my loan was in the process.

Matthew Cozon

I have worked with the folks from Waterstone on two mortgages and they were fantastic. Although the rates provided by another vendor were slightly lower, we still chose Waterstone. What I liked the most was that our mortgage officer called us, randomly, because he found a way to save us money by refinancing. I strongly recommend Waterstone.

Julie Burke

The Joe Long team is amazing! The entire team was there for us every step of the way with general updates weekly from Jed, verification of all the paperwork by Anamika, who has the patience of a saint, and of course the check in's and advice from Joe made this experience the best home purchasing experience. Even after closing they still check in on us! I would highly recommend sitting down with Joe to look at your home buying options. With competitive rates, easy communication, convenient location and the willingness to help - the JOE LONG TEAM is the best!

Nicki Sobczak

Working with Joe Long's Team has been such a great experience as first time homebuyers. Everyone that we worked with was not only helpful and knowledgeable, but easy to get in touch with when we had questions. We relied on their expertise to guide us, and still felt that the time was taken to make sure we understood the process every step of the way.

Laura Reynolds

I'm so grateful to Joe and his super star team, Anamika and Jed. From my very first call, to inquire about the mortgage approval process, my circumstances were handled in such a way that I wasn't at all concerned about making this happen long distance. Moving to Wisconsin from Michigan provided challenges that Joe, Anamika and Jed handled with patience, grace and expertise. Even now that I'm settling into my new home, they still check in to see if I need any additional help. You really can't go wrong with the Joe Long team; I can't recommend them highly enough. Their attention to detail while making you feel 'like family' is a huge comfort and will free up your time (and mental energy) to deal with the many other details of purchasing a new home that are on your 'to do' list. From the weekly check in before closing to service after the sale - they offer complete customer care. Thanks so much Joe, Anamika and Jed.

sarah rodell

Always a great experience. Have used Joe and his team on my first and 2nd home purchase - I highly recommend their services. Great communication, easy online portal, and transparency throughout the whole process.

cody v

Joe and his team worked really hard to get us our first house despite a few bumps in the road. They are a solid team that will work hard for you! Thank you Joe and team! -Tate and Cody

Christal Swigart

Words cannot express how grateful myself and Leah are for Joe Long and Waterstone Mortgage Madison. Joe and his team are amazing to work with and I think processed our mortgage in recorded time. If you or anyone you know are looking for financing, I highly recommend Joe and his team!

Hannah Shilts

Joe's Team was so wonderful to work with. As first time home buyers we had the best experience working with Guild. We were so pleased by the communication, quick responses, smooth transitions through the process. They made everything very clear for us and answered all our questions. We can't thank you enough for your diligence and commitment.

Kaytlyn Korn

This was my second home purchase but my first on my own. Although I am in the Milwaukee area, I was so impressed by the initial consultation that I chose to work with this group despite that fact that they were out of the Madison area. Joe and his team were fantastic at educating me and being honest about my options. The constant communication and updates were a relief and made the process fluid. I know my case was not the easiest as I had walked away from two properties before finding the home I decided to purchase. As compared to my first home purchase, it most definitely was a different experience. I was dealing with actual people who treated me like a person. I was very pleased with the experience and would highly recommend the Joe Long team!

Stephanie Feltes

Joe and his team were great to work with!! I may not have been the easiest client with a kind of “untraditional” buying situation, but everyone was prompt in returning emails and or a phone call to help explain things and/or answer any of my several questions. So happy with my choice to work with Joe and his team, and would (and do) highly recommend them to anyone in the buying or refinance market.

Katie H

Educated us and helped us along the journey of buying a home. Calmed my nerves and took extra time when I had what some would think are silly questions. Thank you to Joe and the entire Team for your work on our mortgage!

Rachel Whitmore

As first time home-buyers, my husband and I wanted to make sure that we had the best resources available to us. Joe, Jed and Rebecca at Waterstone Mortgage are, simply, the BEST! From our very first meeting they helped us know what to expect, how to prepare, and what to do to get into our dream home. They helped us every step of they way and made the entire process so smooth and enjoyable. Their level of professionalism, along with their passion for their jobs makes them the most capable mortgage team out there. I would recommend them to anyone, you won't regret having this team on your side as you make such a big decision like purchasing a home. Thank you so much Joe, Jed and Rebecca! We would not be in our home now if it wasn't for you!.

Samantha Swanson

We were first time home buyers and couldn’t have been happier with the service, guidance, and support we received from Joe Long, Anamika Holke, and Gina Van Thiel. Joe was extremely personable and knowledgeable and helped us find the best range for our budget. Anamika was extremely responsive, but I have to say that Gina went above and beyond time and time again for us. She called us every single week with updates and always responded within an hour if we had any questions or concerns. She even did this for us over a month after closing when we had an atypical question arise. Even though it was outside her wheelhouse, she moved quickly to get us information and assuage any concerns we had. I will recommend this lending team to anyone I know buying a house!

Rebecca Radue

We had a phenomenal experience working with Joe and his team! After several rejected offers using our first lender our realtor recommended a list of lenders, with Joe at the top. We went through pre-approval with a couple and Joe and his team impressed us so much that we went with them. In the incredibly tough Madison market of Spring 2021 we have finally been able to get an accepted offer and close quickly thanks to Joe's stellar reputation and customer service. A last minute misunderstanding on my part had me all in a tizzy after closing and Joe personally took the time to call after hours and kindly and patiently cleared things up. We have been so impressed and glad we went with Joe's team! We would HIGHLY RECOMMEND Joe and his team at Guild for your mortgage needs!

Kaitlyn Ellett

Guild Mortgage was incredible to work with! We had a super fast closing and they were efficient, communicated super well, and got everything done on time and thoroughly. They are so knowledgeable and helped us through any question we had. 10/10 experience and made buying a house way less stressful. Would recommend to anyone!

Greg Alber

Joe and his team made the home buying process go so smooth, easy, and fast! They answered all our questions and made sure we understood everything going on! I would highly recommend them for anyone looking for a mortgage loan!

jenifer koberstein

This is the best experience I have had in buying a home because of Joe Long and his team. They are easy to work with, give great customer service, and are very professional. Highly recommend this group!

Theron

Joe Long and team are amazing. They make buying a home so painless that I want to buy ten more!

Arianna Opsahl

We worked with Joe in buying our first home. Joe made this process extremely smooth and helped us in navigating through the new experience. Joe and the team consistently assured we stayed on time and helped expedite our process to closing. We were very thankful for all the hard work they put in and we plan to use them in the future.

Jere Hilton

Joe and his team of expertmortgage assistants walked me through the mortgage process keeping me informed every step of the way. Everyone was so patient and professional and in one month I was in closing. Thank you to all in the Monona office!

Laura Schumacher

As a first time home owner Guild was excellent at explaining the home buying process and making sure I understood everything. Everyone I worked with at Guild was efficient and got back to me right away when I had questions. I would highly recommend Guild to anyone looking into home financing.

Kelsey Carter

I've now gotten pre-approved through Joe 3x but luckily this was finally my time to actually buy a house and move forward! Everything aligned. Like I told Joe, and I would tell anyone who needed to know, I would call Joe 8 times before I'd think about going with anyone else. He is the right person for this. He is knowledgeable, professional, and won't steer you wrong. If you're looking for the best in the business, honest, someone who cares about you and will give it to you straight... Joe is the right person for you! You can't go wrong. He collects all the information upfront to make the back end process go smoothly. If you put in the work to get the information they need, they will put in the work to get you what you want.

TK Jones

Joe and Co have always done a great job with us, no matter what was needed or when. 2 mortgages through him and and refi so far! Will be back for more when needed!

Trey Brandenburg

Great team, was having troubles with a lender dragging it out for months, switched over to Guild who told me they would get it done in 3 weeks and that's exactly what they did. Highly recommended!

Riley Bruemmer

Working with Joe Long and his team was incredible. As first time home buyers, we were, for lack of a better word, terrified going into the home buying process, and we had no idea where to begin. Before my first meeting with Joe I worked with Anamika (love her!) to get all of the documents needed for them to fully evaluate where we were at financially. They have systems in place that make this process smooth as silk and so easy to understand. Then I met with Joe in person and right off the bat he told me "You can do this. You CAN buy a home". I had been so worried that we wouldn't be able to and that we would be stuck in our apartment, and he immediately put me at ease. He is so personable and funny, and really helps you to relax and have the confidence in him and his team that they will take care of everything for you. He let me know what all of our options were and walked me through each of them to make sure that I was comfortable in my level of understanding, and so that I felt confident in making decisions. They provide weekly updates once you have an accepted offer and constantly make themselves available if you have any questions and are always happy to answer them. They never once made me feel stupid, which I really appreciated because I felt like a fish out of water before this process. The entire team took the time to get to know me and my husband, and I truly cannot say enough good things about them. I would recommend them a million times over.

Renee Bigsur

I met Joe Long in November, 2009. He was my mortgage broker when I purchased my townhome in Sun Prairie after being transferred from the Kansas City area. I must confess I was not a very pleasant or easy customer due to the climate of home lending requirements. Joe was always professional, never took my anxiety personally, and did an outstanding job to get me into my first home in Wisconsin. Recently, I decided to refinance my townhome and I chose Joe and his team. Joe and his team took GREAT care of me during my refinance. Joe and Jed exemplify professionalism. I trusted Joe to obtain the best mortgage rate, and my refinance experience went very smoothly. I highly recommend Joe Long for many reasons, especially for his outstanding work ethic! Waterstone Mortgage is lucky to have Joe and his team.

TJ Grady

Joe and his team were with me every step of the way from looking at different financing options all the way through closing and even after! They got back in touch right away if I had any questions going through the whole process. I would highly recommend them if you are looking for a mortgage.

carrie peterson

I went through Joe Long with waterstone mortgage 6 years ago to buy my first home and now im refinancing my home loan through them again this month. I can not give enough thanks to Joe for what he has done for us! I would recommend him to anyone for a home loan. We were having many issues and set backs with every bank in madison. Joe and waterstone mortgage was the only company that ended up helping with our appraisal issues. If it wasn't for finding Joe and waterstone mortgage we would not of been able to buy the house we have now!

Jessica Henning

The team at Waterstone worked together to complete the loan process for my husband and I quickly and efficiently, while making us feel like they had our best interests in mind. We are happy we chose Waterstone Mortgage to help us with the purchase of our first family home!

Kevin

Joe, Jed, and Sharla have been fantastic to work with. Would definitely recommend. Rates were better with them than the larger banks I shopped with (looking at you, WellsFargo), and Guild was friendly, responsive, and extremely helpful. Customer service was beyond good.

Andrew Fredrick

Joe, Gina, and the Guild Mortgage crew are actual rockstars! When our mortgage application had fallen through with our first lender halfway through the process, Joe and his team stepped in and helped us get to the finish line with only two weeks left to close. The difference between them and our first lender was night and day. They were communicative, helpful, and compassionate every step of the way. I truly wish we had just gone with them to start. I will recommend any friends looking for the mortgage to give them a call in the future.

Josh R

When another lender let us down, Joe and his team were able to get us to close effortlessly and on time, I can't thank them enough.

September Elenewski

Joe Long and his team made this process easy and quick. I did not have to constantly worry or stress, they made the entire experience enjoyable and painless! I appreciated the time they took weekly to follow-up on the loan process and keep me on track. I also loved how much they valued my time and business. I would highly recommend Joe and his team to family and friends if they want to be taken care of and feel appreciated!

johan freudenstein

Getting pre-approved took a little bit but after that everything moved quickly and efficiently they made it possible for me and my wife to get the house we wanted!!!!! THANK YOU!!!!

M Th

Joe Long and all the staff at Waterstone Mortgage made my first home buying experience proceed very smoothly. Joe truly cared, making sure I was comfortable with my monthly payments and answering my many questions. The communication from the office was great! I received a response to all my emails within 1 business day. This was very helpful because it prevented me from worrying about the loan during an already busy time. I would recommend Joe and Waterstone Mortgage to anyone.

AICHA QUAMINE

Joe Long's team is truly phenomenal; He was able to work with our complicated loan situation, he was incredibly knowledgeable and was able to clearly and effectively communicate the details of our loan all while meeting every deadline and working tirelessly to help us along the way. We also worked with Jed and Anamika who were simply amazing! His team is so friendly and genuine, they keep you updated and make the home buying process as smooth as possible. I would highly recommend them to anyone looking to buy a home. You can be sure that you will be well educated about your process and taken care of!

Gregory Frahm-Gilles

The Waterstone team of Joe, Jed & Rebecca (and likely more) were great to work. Their communication was fantastic, keeping me apprised every step of the way. They worked with me on every little tweak or change that I requested, and went the extra mile on many aspects. I'll certainly recommend Waterstone-Madison to others in need of a lender!

scott busche

The team at Waterstone Mortgage in Madison was unbelievable when it came to my first home loan. Ryan Smith and team were easy to contact and showed a true commitment to making sure this experience was easy and quick. They had a detailed plan of the whole process and everything went great. I'll be looking forward to working with them if I refinance or buy a new home in the future!

jenny steinman

this was my first time buying a house and it was recommended that I go through waterstone. I worked with anamika, joe and jed. they were all very helpful through out the entire process. they got it done for me in less then a month!! very happy with everything and everyone!!

P L

We had an amazing experience with Joe's team at Guild Mortgage.As first time home buyers they really went above and beyond with us throughout the home buying process and proved to be a real asset in this competitive market. From pre-approval to closing the whole team was always responsive and super helpful answering all our questions.

Nick Kraemer

I worked with Joe, Anamika, and Kii on my refinance. They were all stellar. They made the process quick, easy, and knowledgeably answered any question I had.

Tim NTim

Absolutely amazing Joe helped me out with financing I absolutely highly recommend him

Jessi Dunbarton

Being a first time home buyer, it’s not easy to know what’s normal and what’s not. Let me make it easy for you. Contact Joe Long any time and he will make your mortgage work! I had a situation most people had never seen before but Joe and his team made it simple and smooth. These champions can’t be beat.

Michael Garner

Joe Long and the rest of his team, Anamika Holke and Jed Hohlbein were all extremely helpful. With this being our first home purchase we were very lost and discouraged due to nothing but issues with a previous mortgage company. We then turned to Guild Mortgage where Joe and his team helped us every step of the way.They gave us many option's of ways to get approved for a mortgage and made the whole process less fearful. Great team to work with if you need financing for a new home. ~ Mike and Bridget

Brittany Tomjanovich

Joe and his team were absolutely amazing to work with! As first time home buyers the process seemed overwhelming, but Joe's team made it absolutely painless. They let us know what we needed, when we needed, it, and answered questions every step of the way. We were able to close on our first home a month after putting in the offer, and the whole process working with them was very easy and secure. I highly recommend you work with them!

Christina Gioia

We worked with Joe Long & his team and they made our first home buying experience an excellent one. As homebuyers, we sought a team that was accommodating, educational, thorough, and prompt, and they did not disappoint. It was truly an exceptional experience. We would highly recommend Joe Long & his team to any prospective homebuyer(s).

Katie Myers

Joe Long does a great job for his clients! I appreciate his attention to customer service and commitment to always doing the right thing for every person he works for. You would be lucky to get the opportunity to work with Joe and his team!

Nathaniel Leach

It was a joy to work with Joe, Jed, and Gina. I found it refreshing to work with people who appreciated attention to details as much as I do. We will most definitely be working with this team again if and when we buy a new house.

TIMOTHY LORENZ

For not knowing what I was doing, I needed someone like Joe and his team. After speaking with friends and family, that have bought homes in the past, and explained to them the process in which the Guild team presented me with information and guided me through the whole process, many were jealous that they didn't have a mortgage company to help as much as I did. Joe and his team gave me a buying environment free of stress and anxiety. This is something I won't forget any time soon. Keep up the good work Guild Mortgage. Cheers!

Ashley Stone

We would give 6 stars if we could. Joe and his team made our home buying experience so easy and stress free. We would go to him and his team over and over again and highly recommend. Thank you for giving us such a positive experience after having such a horrible one with our first home going through a large bank for our mortgage. Very personable and responsive!

David Sackett

Hands down, Joe and his team was the best part about purchasing my first home! They had every answer, did a lot of leg work and ensured I was able to get the home I was looking for. I will be using Joe and his team on any future purchases!

Andrea DiPiazza

Working with Joe, Jed and Anamika was amazing! This was my first time buying a home, and they guided me every step of the way. Jed did a lot of digging to get me the best mortgage possible. Joe truly listened to everything I said and gave me great advice. I can't say enough about Anamika, who answered the phone every time I called, and helped me get every document I needed for the mortgage process. They are a fantastic, caring team and I would highly recommend them!

Stephen Anna

We had an excellent experience with Joe Long and his team. Joe, Anamika and Jed went above and beyond at every step of the process beginning with the pre-approaval up to closing. They were professional, knowledgeable and very responsive. We got introduced to Joe by Tori, our realtor. They are definitely the best team to work with!

Jay Martens

Guild Mortgage-Joe Long and his entire team made this entire experience flow easy! Communications and follow-ups were done on a timely manner, ensured I had the massive amount of paperwork in (and correct) on time. For a Mortgage Loan Company, they were very good to work with. I can say from prior experience, not all companies are equal, but they shine!

Katie McMullen

Working with a local lender had so many benefits that I was very thankful to learn about along the way, while working with Joe, instead of learning the hard way by realizing all the benefits I was missing out on! Joe's team aside from being a local lender was especially great, from my insurance to the title company I heard nothing along the way except "oh thank goodness you're working with Joe, they are awesome", "everything is so easy when we have people working with Guild!" . I found everyone on the team extremely friendly and ready to answer any of my questions, they definitely made me feel much more confident throughout the home buying process. I walked into it deciding on a whim that I wasnt going to rent anymore, so I knew NOTHING about the home buying process! I definitely would recommend them to anyone, especially first time homebuyers.

Tanya Sutton

The staff were truly fantastic and helped us through every step of the way. I appreciated their follow up and keeping everything on target. Joe was really helpful with his guidance.

Jared Behymer

I inquired about a pre-approval for a home loan through the Joe Long team as I have a close family friend who works there. It was definitely the best decision I made. My first initial contact was with Anamika, who was extremely pleasant to work with. She helped me get set up in the Guild portal, and walked me through what steps would follow in the coming weeks and months. Next, I talked with Joe himself to go over the entire loan process. He went over some numbers regarding my loan given the information I had provided. Again, Joe was extremely helpful, patient and kind during our conversation. Once we had found our house, Guild was patient with us as we had a longer than usual closing window. However, they still kept me updated and were still working on everything behind the scenes. We were eventually able to move our closing date up, but Joe’s team immediately began working and had us all set to go faster than originally projected. I worked with Kii for the final steps of our loan. He was extremely knowledgeable, friendly, and helpful. He called and emailed numerous times leading up to our closing date, even on the day of to ensure all my questions were answered. Overall, the whole Joe Long team (Joe, Jed, Kii, Anamika, and Josh are who I had contact with) were extremely pleasant and they treat you with the highest respect. What I thought was going to be the most confusing process of my life was made incredibly simple. If you’re in the market for a home loan and want a mortgage company that works with and for you, this is that team.