Reviews of Coast Capital (Loan Agency)

Bonnie Cunningham

No longer open on Saturday.

Supra 1995

Super friendly staff! Free chequing and always willing to help.

BJ Vee

We had a 2;00 appointment today set by a manager at CC regarding a new mortgage. They had absolutely no idea who we were. No info at all. The person we were to see never came to work today. Really bad first impression! This is our life's savings. A mortgage! Not a bottle depot!

Richard Lapointe

Closed on Saturdays. This is the day transactions that require a branch visit take place. Had to drive to Abbotsford. Do not open an account here.

Barbara Kruger

Have been banking here for many years. Service is ways good and they fulfill all my banking needs

Mindful Living

The only reason I continue to bank here is because they're free. Some of the staff is great, but the rest are awful. Rude, unhelpful, and don't give a crap about their customers. Also, trying to get ANY money from them, even with near-perfect credit, is difficult to impossible.

Colin Vanderhoek

Been trying to set up an rrsp acount and they keep forgetting to send me a confirmation. Its been a month now

Jeremy Bartel

Free chequing accounts and friendly staff. Family friendly. They made it fun for our kids opening their first accounts, and patient with their questions. Sarah has helped us navigate resps for the children, and maximize their governent benefits and interest in savings.

F L

Incompetent staff

B

Between the lack of customer service from our business representative (Jeff Tetlow) at Coast Capital Savings I am extremely disappointed with CCS. I have been attempting to resolve an issue with Global Payments via asking for some assistance from CCS with no luck. This issue dates back to 2017 and we are being overcharged and no one seems to care at all. Between the lack of service and how often your online web services gets hacked or is down for maintenance I would not recommend anyone bank with your organization due to the lack of trust shown. If someone wants to reach out to assistant me I would appreciate a response in the form of a call from a branch manager.

Joseph Harasymko

Friendly enough. Little bit of a wait to see teller. Can't use ATM unless i want to wait 10 days for it to be off hold.

Chelsea Miller

Worst place ever to have handle your money and investments. Always having an issue with them. And the wait times are way over an hour. Definitely looking for another place to handle my money and investments. And the customer service is horrible

Shantel Binning

Horrible wait times to see a teller

Bradley Parker

Joaness is the best. Will return just because of her great service. Absolutely the best.

Nick Riviera

Terrible, terrible incompetent bank. They closed the branch nearest to me. Now I have to drive at least an hour to do in person banking, which I need to do at times. CC kept open more then 1 branch in areas of Vancouver, but closed all the branches east of Clearbrook. Disgraceful service.

Peter Bohme

Friendly and fast service

Guo Jing

They have an ultra friendly staff that actually makes an effort to learn your name and everyone is very friendly. However, they only have a handful of tellers working each day, so be prepared for long wait times if you need to see a teller. This location is closed on Sundays which makes bank transactions a little more difficult. It was recommended to use the online banking as much as possible until the credit union recently switched over to a new online banking system is actually worse than the previous system.

jevon lewis

bank is not open weekends to deal with things that cant be delt with online.

Luke Schenderling

Can’t get through to talk to a representative by phone. Been on hold for 2 hours. Waste of my time

Autism Mom

You need to clean your ATM regularly. It’s very disgusting, looks like the ATM had too many drinks over the weekend it puked. Please clean the machines to prevent covid from spreading.