Reviews of Victory Ford (Loan Agency)

Richard Humpage

excellent and knowledgeable staff

David Cooper

Victory Ford Service is second to none! They have 2 wonderful shuttle drivers as well. Great service once again!

Doug Doher

Great Deal on a good car! Thanks Jay Kelly

Renee Zarebski

Trust my vehicle to Victory Ford - I have never been disappointed

RIC MCARTHUR

Timely, professional service.

Guy Havell

We recently purchased a used car and it was a very nice experience. the salesman and the financial advisor were great. We were completely satisfied with our vehicle.

Fred Heslinga

Good service and follow up.

Claudette Levaque-Rowles

We just bought a new Lincoln MKZ. Excellent salesman. All the staff is great. This is our second purchase a victory Lincoln. Price was great. Always very impressed with customer service. This is the main reason we went back to victory Lincoln instead of driving to Windsor. Highly recommend them.

Erin June

I was car shopping with my two small children in tow to find vehicle options for my husband. The salesperson took the time to give me two great options to have him test drive. We didn't end up purchasing from here, but it was close and we enjoyed our experience.

Kia Peters

I had an appointment yesterday to look at a used vehicle, I fell in love with the car and everyone was very nice, very helpful and got me set up with everything I wanted. This is the first nice vehicle I have purchased and my experience couldnt have been better! Highly reccomend getting your car from here and will be a returning customer in the years to come!

Alain Monnet

Last month, I recently went to Victory Ford and test drove a 2018 Lincoln MKC and ended up buying it. The salesman, Umar Mammoud was the best. Took the time to explain and answer all my questions as well as work out a great deal. Then was introduced to Tanya Walters, the financial services manager. Wow! She was Excellent. Explained all my options and took all the time, to make sure I got best coverage on my Lincoln. There was NO pressure at all. She made it a very pleasant experience. If your in the market in a new or used vehicle all the staff are great to make it a stress free experience.

Keith H

Great service, our Ford Edge is gonna be well cared for next Thurs, I'm confident. This place knows what's up.

Brenda Willis

The service is great, the facility is spotless. I highly recommend Victory Ford to those seeking to purchase a vehicle, or to have one serviced.

Antonio J. Gomez

Just wanted to thank everyone at Victory Ford in Chatham. It's my pleasure to recommend Mr. Mike Raspburg and his team at work. They were a delight to work with. They were straight and genuine with me. Mike and his team were upfront and fair when dealing with me. If you're thinking of buying a new or preowned vehicle; do yourself a favour eh!? and talk to Mike; get a highly positive experience like I did when I purchased my pre-owned vehicle from them. The team at Victory Ford in Chatham and Mike are professionals in every sense of the word.

Chris Ford

They do a great job.

Andrew Tompsett

They did a great job working on my F150.

ANNE M.

Friendly and very informative with handling our new vehicle purchase.

1dkf4

Great deals ???? good place

David Bednarek

We had an excellent overall experience purchasing our Lincoln MKZ at Victory Lincoln. Mark Jackson was an extremely personable and professional sales associate, who demonstrated amazing patience with our young family. His love of all things Monster Jam kept our 3 year old entertained throughout the process, and he even walked out with a new MAX-D and ZOMBIE toy! I will definitely send friends and family to Mark, and will be back for a Navigator in a few years! The reason for the non 5 star review has to do with overall sales processes on site. Simply using an artificial $500 "dealership and theft registration" fee, dependent on purchasing price and finance rates is a pretty manipulative process. We had this fee "waived" and "un waived" several times throughout the process. Not to mention being assured at least 5x by the finance department that there was no "Theft Registration Fee"... and having to pay $500 on that exact fee the day of pick up... like you literally initial an agreement to pay it while the finance department says there is no fee... weird... and difficult to argue with a crying baby and a toddler. I didn't have the energy or time to fight it, but definitely left something to be desired. Overall we got a great car and an awesome salesperson, so would recommend Victory Lincoln! Thanks Mark!

Heather Fox

Always above and beyond service.

LYNN SLEETH

Thank you Victory Ford & Brandon Leonard for truly the BEST customer sales experience we have every had purchasing a Ford vehicle!!!! I feel our experience speaks volumes especially since I am a recent ex-Ford Dealer employee; my expectations were set very high. I had thought I knew what a great customer sales experience was from my years at the other dealership....boy, was I WRONG! From my initial inquiry through FB, with Brandon answering all our questions (and there were a lot!), to bringing our vehicle in for appraisal - through working out the numbers to finalize everything; every single team member we worked with provided an EXEMPLARY experience!!! To say this team went above and beyond for us in every aspect is truly an understatement. We appreciated their complete honesty, transparency and ease of mind throughout the process so much that our entire deal was done through FB - a first for my husband and I! Making the choice to drive from Windsor to Chatham to purchase our new 2018 F-150 Lariat SuperCrew 4x4 became a no-brainer!!!! Brandon Leonard, Jeff Ameel, Mark Jackson and Tanya Walters truly deserve a 100+ star rating if we could give it!! They earned our trust and now have a customer for life! We share our experience with all our family and friends and highly recommend Victory Ford to anyone looking for a new Ford or Lincoln vehicle! My husband and I are very proud to be driving our "Victory Ford" truck and look very forward to the next vehicle purchase we do with Brandon and Victory Ford!

Chris Halinaty

Excellent experience buying a new car here. Very friendly, straightforward sales staff who went out of their way to make us comfortable.

Victoria A

Was over an hour away from home and had an issue with my tire pressure. It was close to closing but when I called they didn't hesitate to tell me to come in so they could have a look. Brandon came and helped me out so I could safely make it home. I am so thankful that they were willing and able to help me. Thank you!

havcxxx

Inquire about a car then they Jack up the price - timing, I guess - is everything.

Chris Foulon

Excellent experience, I highly recommend this dealer to anyone

Sharron Gagnier

I love the way this dealership makes you feel so special even when it is only an oil change????

Brigitte Goure

The staff is wonderful and tehy tried to resolve my issue, but I am still having the same problem with a hefty bill attached. Will probably have to bring somewhere else to detect and find my problem.

Nate Meyer

My new truck transaction went quick and painless. Nice dealership, very friendly, it was a pleasure.

Chuka Moneme

Got a very nice experience the second time at the shop. Great professionalism from the Victory Team...definitely more comfortable with buying my next Ford at this dealership.

Deanna Edmondson

I recently bought a car from victory ford, and it turns out the day i picked it up was actually on my 25th birthday and they even put a bow on it for me when i went to pick it up! The car is awesome, my salesman was awesome, and they have great customer service! Highly recommend victory ford!

Americo Todino

Victory Ford has the most upbeat staff. They take the time to explain exactly what is wrong and what is needed. Also, I love the free car wash:)

BAPHIL Hughes

Quickly repaired our pickup for a recall.

Ed Fryscok

Awesome service they got some sap from a tree off my car thanks again

Av Geeks

We have dealt with this dealership twice and must say the service is A+, the team and management go out of their way to make things happen. Do not look elsewhere if your planning tobl buy your Ford. Thank you everyone at Victory Ford

Kal

Excellent service, good deals, and great driving experiences.

John Hills

Parts staff is great

Nathan Bokma

I haven't bought a vehicle with Victory Ford, but I inquired about one and spoke with Umar. He was knowledgeable and friendly over the phone, he gave me some great advice, and I wish we could have done business together. I bought a similar vehicle elsewhere since it was lower kms, but I would look to do business here again.

Susie Tate

Wonderful and helpful staff

Kevin Jones

Execlent dealer

Bill392

Excellent customer service. Nice waiting area with free coffee, bottled water, TV, comfortable seating, A/C, etc. Large service center, sales of rims and tires, customer shuttle service.

Dennis Hillier

We were very pleased with the whole experience. We started out looking for a Lincoln MKT they were very helpful and located us one. Will be sure to recommend there services to any and all.10+++

John Mrnik

Really appreciate the quick and great service, the service department is like that show, they always make it right.

sheila cartier

Great service, friendly staff, happy customer.

Paul Tate

Great place to purchase and service your vehicle. The staff is very knowledgeable. Always willing to assist you.

Kimberly Wilkinson

I like my MKZ very much, however when I decided to purchase this car I was assured that the scratches on the rear cowling (bumper) would be buffed out and the deep gouge would be taken care of. When I took delivery the scratches were lightly buffed but were still visible. The gouge had only had a little touch-up paint put on it but quite noticeable. I expected better from such a fine dealership that I have dealt with for years!

Keith Haskell

Well I did not purchase my vehicle there however with regards to my vehicle having a couple recalls, they are doing a great job for our vehicle.

Sparky Leonard

Friendly , professional and attention to detail. Victory Rocks !!

Jeff Mardling

Please stop in and deal with AJ Pough at Victory Ford in Chatham, ON. After a deer smashed into our Corolla (no one injured) we needed to replace our car. Made an appointment, and was met with a friendly, very professional sales rep and his manager, Brandon. Both AJ and Brandon made this purchase an enjoyable experience. If you need help with buying a car, you will be pleasantly surprised to deal with AJ and Brandon. By the way, we bought a used Toyota Rav 4.

Nicole Wharram

Mike was very knowledgeable and listened to my needs and made recommendations. Will definitely shop here again!

Brent

Staff is always pleasant and professional whether it's sales, service, or admin.

Bob Lindsay

Excellent treatment when we leased a new Ford Edge

BJ luvit

Was talking to sales representative Mike Raspeburg, nice guy to chat with , seem more than willing to help me with my car needs.????

karthick prakash

After a poor Customer service at Windsor ford. I finally decided took my car to Chatham Victory service station.One of the best car service I ever had!!! Friendly staff and quality work!!!

Bob Tellier

I can't say enough about the staff at Victory Ford! I always feel welcome. They work hard to accommodate my schedule and it feels like I am visiting with friends rather than going for a service appointment. I will definitely continue to bring my business to Victory Ford and would highly recommend anyone else do the same!

Ben Grywacheski

The dealership and staff have been very helpful in any services that I have received and I would recommend them to my friends

Fabulash by Connie

Great people and excellent service

Jeff Miller

Brought my new car in to patch a tire. Mark in service treated me like family. Much appreciated.

Connie Piggott- Wilson

They are always helpful and very nice great service :)

Melvin Goddard

A fine and friendly dealership to have your Ford serviced.

Tom Bos

Second purchase for is and definitely won't be our last.

Green Rhino

Great experience, from sales staff to service staff. Even customer washrooms are top notch.

Luke

Hands down the best Ford dealership in Ontario. We commuted from Toronto to buy two vehicles, the process of purchasing was very efficiently handled by the excellent staff. Would definitely come back from Toronto to buy more vehicles again.

Chris Sauve

Jeff and Mike have always treated me well!

Jackie Edwards

We have purchased two new vehicles from Victory Ford. One being a 2010 Ford truck and the other a Lincoln MKZ which is leased. Both vehicles have not given us a minutes trouble. The truck is serviced when necessary for oil changes etc however nothing has needed to be repaired. The paint is like the day we purchased it. Looks brand new and it has never been polished. The Lincoln is of course in a world of its own. It is a 2016, and other than trying to figure out what all the features are, it is a beautiful vehicle especially in the warm months with the moon roof open. Love it! The service at Victory Ford is excellent. They are more than willing and patient to explain things. They have a new LIncoln ready for me to use when I take mine in for oil changes. We are very satisfied with the service at Victory Ford and will continue to use them in the future.

Brad Barnes

I love my Kia Rondo that I bought at Victory Ford. The buying experience was great and everyone I dealt with from the salesman to the receptionist to the finance guy were awesome and I would definitely recommend Victory Ford if you are looking to purchase a new or used vehicle.

JZ V

One salesman, 7 people waiting, felt rushed to go Won't go back

Fran Johnson

This is the 3rd vehicle we have bought from Victory Ford. It has been a smooth and pleasant experience each time. Service is always great. When I was a child my father always bought his cars at Victory although in those days it was known as Sandy Elliott's.

Keith Sandrin

Top notch service department!

Maxwell Robert (757Maxwell)

I made an appointment with the GM here last Saturday, before they closed, for Monday at 9:00am. I drove over an hour to test drive and mostly likely buy the car, only to be asked to sit in the guest lounge where I waited for an hour. Once the dealer I was there to meet with decided to give me the time of day he pawned me off to someone else. Only then did they decide to let me know, that the car I had come all this way to most likely buy (cash in hand) was sold earlier in the week. I didn’t want to completely waste my trip so i asked to test drive a few other cars. The man who helped me with the test drive was helpful, kind, and professional. However I will not be buying a car from this dealership due to my awful experience and wast of time. I will also make sure to steer anyone else I know looking for a car away from Victory Ford and Lincoln.

Steve Rouleau

Good service!

Ashley Tape

I had to return my SUV because there had been an after market lift kit installed and this was not disclosed/found on the safety. In the end the dealership agreed to allow me to return the vehicle 2 weeks after I purchased it. I did not get my deposit back when I returned it. UPDATED JUNE 12/18---- I am just adding to my review based on the response below. I dealt with a manager for the purchase and return of my vehicle. If you would like to call me to resolve this you have my information on file.

Pür Blanc (Superior LCS)

Sa'id and his brother Umar came all the way to Mississauga to deliver our F150 which was a very easy and smooth transaction! Can't complain at all, they have great customer service and amazing deals! Highly recommend you buying from here whether you're local or out of town!

David Putnam

Great dealership! Service is always exceptional!

Jacquie Cook

Compared to the big city of Windsor it was refreshing to get home to Chatham to a dealer ship that cares that the customer is happy and satisfied.

hypergiggles14

I recently moved to the US and got in touch with Victory Ford to sell my car which was stationed at my parents’ house. It was a smooth process despite my being out of the country. Special thanks to Said (hope I got the name right) and Brandon for their help.

Robert Geniole

Thanks for the great attention, both with our regular and warranty service!!

Rick Garant

Great selection and great service. The overall sales experience was a pleasure. Salesperson Mark wasn't pushy, addressed all my concerns and was very personable. My F150 is fantastic, no wonder they are the leader in truck sales year after year.

Tracy Sauer

GREAT Service ! Love My New Truck! Built and delivered as requested!

DIY Institute

Mike Rasburgh, bought 2 cars from him so far and I've had an amazing experience. He's your go to guy. Professional and easy to deal with. 2 Lincoln MKC so far.

Gail Rumble

It is always a great experience dealing with Victory Ford in Chatham. When looking for a new vehicle or going in for service they are always very professional, courteous and expedient. I enjoy dealing with them.

Barbara Dawson

We have always been satisfied completely with both sales and service. They go above and beyond to ensure the customer is always number one. We purchased gas and go for our Fusion and have never regretted the decision. I have owned Fords since 1979 and have always been satisfied with the product. Service was always satisfactory prior to Victory Ford but I can honestly say they go above and beyond. I would never hesitate to recommend this dealership to anyone

David MacDonald

As usual Great Service, the drive from Windsor is worth it! I had my 48000 k service, plus tire swap and a couple of other issues. You couldn't ask for better service and follow up. Truly a professional team! Well worth the buying and service from any where in Southwestern Ontario. Thanks Brad and all your peirs ! Dave Mac Donald

BackSideBSide

I probably looked at trucks for a month before I finally bought one from Victory. I went through the lot several times and didn't see what I wanted. I talked to Ryan for maybe 10 minutes and he knew exactly what I wanted and knew where to get it. He had to pull it out of the warehouse just for me to test drive it. He definitely went above and beyond to make sure I had the opportunity to make a decision. I am very grateful for their hospitality and the whole buying process was easy and comfortable with no pressure. I highly recommend speaking with Ryan when considering buying a vehicle. He is very knowledgeable about his inventory and will outline everything you need to know so you can make sure to get the best vehicle and deal that you can get.

Don Leonard

When it comes to professional care of my automobile there is no better place than Victory Ford !

bunyheads _

Not impressed. Came looking to buy a use car. Got tired of waiting, only one customer there already being tended to. We walked around in -10 on their lot and was finally approached after we were freezing and went back in the building to make we didn't miss any cars. The receptionist put a call out 3 times before I got tired of waiting. I guess I wasn't buying new so I don't count. Went down the road to Kia and they came out to us right away.

Jaclyn Campbell

Helpful service. They do their best to help me and my company out. They book us in as soon as they can at a convenient time for us. All work meets expectations. We are happy and will continue to use the services at Victory.

andy sandilands

Sales experience was amazing considering I was 400km's away. The staff and management were exceptional to deal with. The more important part is that their after sales service was amazing. I had some warranty issues with my vehicle and again had to deal with it from 400 km's away. They did their best to make sure the parts were in that they required ahead of time. I dealt with Brad in service and he was exceptional to deal with. He advocated for me on warranty claims and kept in constant communication with me. Even though the location is inconvenient I would buy from them again based on their total customer satisfaction. Amazing.

Paul Wright

always get good quality service.

Betty Oldershaw

Excellent service, very agreeable for last minute appointment. Made me feel at "home" nice waiting area with comfy chairs and hot and cold beverages if interested

Vickie Bellinger

Very friendly attentive staff!

Robert Dupuis

Great servicè had a fast leak in my tire they fixed it right a away and had me back on the road in under a hour

Ellen Cousins

After searching multiple Ford Dealerships in the area, Victory Ford Lincoln could NOT beat. Not only in price, but in customer service, integrity and friendliness. Thank you to Jay and Saad for your help, assistance and the ultimate sale !! Could not be happier with my Ford Edge ( :

Alan Oldershaw

Quick turn around thank you

Nic White

My fiancé drives a Ford that was purchased at Victory Ford, and kept paying for a program called Gas and Go. They do maintenance and keep an eye on the vehicle for you. It’s not cheap! Since 2012 I counted 31 visits to Victory Ford. Yes THIRY ONE, and for several different major issues. We complained about a noise in the transmission for years and it is documented on the most recent invoices. Just this week the noise got way worse and it turns out that the Transmission is shot... after 6-7years. Apparently I’m not the only one with these issues and there are actually law suits against Ford for it. So after spending all this money on the gas and go program and having the vehicle in 31 times in 7 years Victory ford let the transmission go out of warranty by 3 months and now they want me to pay thousands for this repair which should have been done at the original complaint (there is a law suit and everyone knows there’s an issue). I’m happy to share any invoices, all 31 to anyone who is interested in purchasing a Ford from Victory.

John Glassford

This dealership is great! All of their people are professional and honest. All seem to have customer satisfaction as their goal.

Smith Dudley

Always happy to deal with these guys.

Ashley Gallant Henderson

Brandon (sales) was great. We're from out of town and he bent over backwards getting us info about the car we wanted through email and phone conversations. He also gave us an approximate trade value before we drove two hours to make a trade/purchase. Everyone was friendly and flexible and great to deal with. Smooth purchase. Love my Explorer.

Jill Spencer

Took my daughters car in for a recall. They were fast effective and love that they washed the car. Great customer service.

Dave Land

I enjoyed dealing with Victory Ford and am enjoying my Ford Fusion Hybrid. There was only one issue which they corrected . I am enjoying the quiet ride and the fuel savings! I would recommend this vehicle to friends and family.

brian odette

Needed repair for a vehicle

Sherry Harrison

Amazing customer service and top notch service on the car! I will never buy/service my vehicle anywhere other then Victory Ford.

Air Greenco

Mark was awesome, knew exactly what I wanted and made it happen, made it work within my budget. Solid salesman. Ryan did my financing, explained everything nicely. Entire experience went pretty smooth, low pressure.

zach smit

I have been looking for the perfect truck for a while and had specific needs for the truck. Although I didn’t purchase from Victory Ford due to logistics, I wanted to recommend that anyone who goes to this dealership to speak with Eric to fulfill your needs in a vehicle. I live approximately 3.5hrs away and Eric was able to communicate clearly through texting and email. I have nothing but good things to say about the sales staff at Victory Ford! Thanks Eric!

Meghan Peeters

Attentive upon booking and reminders, excellent service and customer service

Oz Eren

They handled my recall courteously and professionally at a time when other dealerships refused to fix my recall. I high recommend their service team

Lino Tesolin

Great Service. Entire staff professional and courteous. Brandon our salesman EXCELLENT. Awesome professional. He made the entire experience comfortable and easy. Thank you Brandon

barbara poehlman

We had great service and very quick.

John Sanderson

Always a positive experience. Have earned my full trust time and time again.

Ronald Chappus

Good place to do business.They look after all maintainace on my Ford Fusion and if a problem pops up between regular services, one phone call or a text message gets me in right away to take care of it.My car is always given back sparkling clean after servicing. The staff are knowlegeable and trustworthy.I continue to encourage my friends to take their vehicles to Victory Ford for servicing and repairs.

Tanya Walters

Everyone in the dealership is great

Melissa Robert

Excellent customer service and very knowledgeable! Peet is fantastic to work with and very accommodating. We absolutely love our vehicle!

Joe Wallace

Enjoyable purchase experience. Everyone at Victory was great to deal with. Special Thanks to Jay Kelly and Jeff Ameel. Love my new F150.

paul rathore

Great experience and great staff. I drove down from the GTA to visit them and ultimately bought the car they described. Everything was as indicated and the car is awesome. All the staff were friendly and extremely helpful! Only thing I didnt like was the lunch recommendation...but hey no ones perfect. Victory Ford Lincoln is a testament to how a good car dealership should be run.

Matthew Clark

Great staff

Lynne Parker

They sell u a car that has no oil in it. Almost burnt the motor

Rachael Leonard

Great experience with salesperson Mike and manager Sa'id. No pressure, very fair pricing. Thanks!

Tristan Martin

Well worth the drive to get service done here! I went to a local dealership for my truck to get serviced done on it and fix the on-going issues and couldn't figure the problem. A friend recommended i stop at Victory Ford and see if they can fix the problem. Dropped it off Thursday and got it back on Friday night after work. Thanks to Service Department and the Tech Matt for getting my vehicle back and running right!

Marg Chapman

I'd like to say that every time I have entered the building I have been met with smiles and made to feel very welcome! Jeff Ameel and his staff take the time and I feel go out of their way to answer any and all questions that I may have. So happy to have a place I can go to and feel I'll be taken care of!! Thank you Victory Ford!!

Gary godfrey

Great service

Mike Normandin

Had the oil changed on my 2006 Ford F-350. I trust these guys to get the job done right when it comes to a diesel truck and they never disappoint. Their prices are competitive with other repair shops in Chatham-Kent as well.

INA Eby

Very helpful and accommodating!!

Sherry Driver

Great customer service as always

KC KC

Great Customer Service, Great prices and makes unwanted things disappear. Ask for Sa'id THE BEST SALES MANAGER!

Randy Leighton

Very professionals and knowledgeable staff. Great to deal with.

Bryan Chambers

Great service

Steve Williams

Mark from service and Brandon from sales went out of the way to accommodate my first service on my 2018 Fusion Energi. The service department performed the work while having a full schedule. When they found that my winter tires and rims did not work, they stayed to have the summer tires reinstalled, and have my vehicle washed and ready for my trip. The only disappointment was that the vehicle was not charged when I picked it up, especially since I had left it overnight.

Slotwinski Marian

Excellent

Nancy Hooktwith

Good interaction with the various staff at the dealership. We eventually agreed on a deal that I believe worked for everyone, although the figures we discussed were not exactly what was shown on the final agreement the bottom line was met by the dealer and we completed the deal.

Elizabeth McLennan

Ended up with more repairs than I had planned for with new tires. It was nice to get a small amount off of the tires with all the added expense .

David Mardling

very friendly,excellent service.

Dan Zruna

My F-150 went in for service and a minor issue. Great service and very helpful. Great communication from staff.

Mark L

I very much appreciate, and was totally impressed with the efforts of Umar, Sa'id, and Ryan with the purchase of my new 2018 Explorer. The guys really went the extra distance with a level of professionalism and courtesy that surpassed my expectations. And a special thanks to Jay for making sure my new Explorer was polished up nice for me!

CBH &Grille

Mike Rasburgh victory Ford Dealer, his devotion and care for his customers is the best, he goes above and beyond to care for people and we need more of this in today’s world, his knowledge about his craft and his people skills are amazing VICTORY FORD dealership is blessed to have Mike work for them. words cannot express how grateful CK is to have an individual and family man as we do have in Mike, stay safe stay strong God bless !

Teresa Stone

So clean .Customer service was excellent. Masks , sanitizer, etc in place. Keep up the great work

Gerald Mickle

Awsome place to go

RM

My wife and I love our new 2018 Ford Edge. The customer service we received was beyond our expectations. Umar Hammoud was our sales person. He was very patient with us and did everything he can possible do to make sure that we were happy with our purchase. Thank you Umar for your outstanding knowledge and customer service skills. We will definitely shop at victory ford again in the near future

Bruce Langley

Dropped truck of for a recall. Service was prompt. Staff very cordial. Dropped me off at my desired location. Called me and I asked if they would let my wife retrieved the vehicle. No problem. All in all I was very pleased with the service and the way I was treated. This was my first time at Victory.

Tim Lawrence

All around good experience. Jay and Ryan were friendly and honest, and they weren't pushy. I would buy a vehicle from this dealership again.

Roger Prince

Great dealer

Cat McCrae

Staff are always friendly and VERY helpful. We have never had any reason to complain.

Bill Shillington

Great Service. No complaints at all.Ford Escape is a fine vehicle

James Holdaway

Very good and on time!

Brad Hartman

Smooth sailing once again, another top notch service appointment top to bottom for my F150 with Victory Ford. Great folks to deal with.

Mohamed Basahi

Comfortable, smooth, high tech with a team that give a great support and reliability!

George Wonnacott

Same usual great service. Courtney was great in setting up our appointment and the vehicle was finished quickly. I was also picked up at my home in Kent Bridge and brought back to the dealership which I really appreciated

Dianne Thompson

Jay and Jeff are excellent salesmen and manager.I have dealt with them over the years and will continue as long as I am able.

Brian Williams

Best service ever, I would recommend Victory Ford to everybody.

Dragan Pavlovic

The best Lincoln dealership and service in Windsor - Chatham!

Nour

Best dealership all around. I live in Windsor and it is most definitely worth the drive!

Nicole Brigley

Our experience with Victory Ford so far has been excellent. Anyone in the market for a used Ford F150, knows how difficult it is to get your hands on one. My husband and I were touring your lot one Sunday afternoon and one of your sales rep - Mike Raspburg introduced himself. Right from the start Mike was honest with my husband about the state of used F150s and told him that he would keep his eye out for one. The following Saturday Mike contacted my husband to advise him of a truck he'd have available early the following week. We headed to Chatham on the following Tuesday to view/test drive the truck. Mike made us feel very comfortable, but was also very honest with us as there were 3 other customers looking at this same truck. My husband had done his homework and knew what the going rate for trucks was (year, miles, extras etc) so he was familiar with what the asking price would be. We quickly made the deal with Mike, who was able to negotiate a few extras for us. We appreciate the efforts Mike took to ensure that we were satisfied with the deal we were making with Victory Ford. We were able to seal the deal and pick up our truck 3 days later. We've now had our F150 for almost a month and we don't regret our purchase. Mike Raspburg and the team at Victory Ford were nothing but professional and efficient in processing our deal.

Christopher Walker

The guy in parts was very helpful. He went beyond to help find the parts I require for my classic.

Annette Goure

We would like to Thank Victory Ford and Jaime Vellinga for their great customer service we had purchasing our 2016 Ford Escape Titanium.

Jeannette Ashburn

Great customer service

jason caron

Always been a great dealership to have repairs or buying new vehicles, thanks!

edwinna rawlings

Went for oil change....friendly staff. How do I enroll in the service loyalty programme?

Susan Anderson

Friendly, helpful customer service. We appreciated the time the salesman took to answer all of our questions and explain the details of our purchase!

John Lachapelle

Service from start to finish was great and was completed when promised. I was also updated on the repairs on a regular basis.

Sam Bilmes

I worked with Ryan and found him to be extremely helpful. The people at the dealership were very friendly and it was a comfortable place to do business. I would definitely purchase from them again.

Ted Simpson

Great service

Peter Cook

Always a great experience with service at Victory Ford Lincoln !

Josh Bartlett

Just bought and picked up my new 2019 Mustang Ecoboost, and must say its the most fun I've had driving a car ever. So fun and great on gas too. Zero regrets with the car or even colour choice. The staff are all awesome and great to deal with. Everyone was patient and friendly but seemed genuine and personable. Umar was my salesperson and great to deal with! It's awesome when you go to make a big purchase and are treated like a person, and not a number or a statistic or a paycheck. **Make sure to read over everything and not just sign it** I went to pick the car up and was rushed by the lady through the paperwork. Most is just a formality for banking and ownership, but one in particular, in hindsight I wish I waited to sign. The inspection one. There's a paper that you sign that states someone went over the car with you before you take it with a fine tooth comb to ensure it meets your satisfaction. In my haste and to match her pace, I signed this paper without even seeing the car. (Totally my own fault, I know). They brought me the car and everything looked awesome. Later that night I happened to look and see a fairly significant scrape around one of the rims. It was 100% not me, and I think not visible to much of an extent when cleaned at the dealership because it's cleaned and polished, but much more obvious once some dirt got on the rims. I contacted the dealership and was told nothing can be done. Unfortunately it's a he said/she said at this point but essentially, I signed the paper stating the car was good to go when really, it wasn't. It would be nice to find a common ground on it but unfortunately all I was told was someone looked it over before hand. I got a quote from somewhere to refresh the rim for about $130 so I suppose I'll have to go that route. Just writing the review in hopes that you all will learn from my experience and slow them down when they are rushing you through paperwork. Get someone to bring you around the vehicle, and take your time inspecting it before you sign that paper!

Harvey Janisse

Great service, very clean waiting area. Servive performed was good. I will go back again.

brandi martens

Great service and friendly staff. It's obvious that the customer's 100% satisfaction is their priority. I will definitely be recommending Victory Ford to family and friends.

Trevor Cobb

Excellent experience, I highly recommend this dealership to anyone.

Lenora Cavacas

We are very happy with our new Ford 150 and the service from Victory Ford. Strongly recommend Mark Johnson - sales rep.

John Meko

Great service!

Trish Marchand

The customer service I have received from the service department is the best! They are very knowledgeable and courteous!

Ann Wieringa

I am really enjoying my Ford Echo Sport. This is the third car i have purchased at Victory Ford. Good salesman (Mike R) and always good service

Patrick Wise

Bought a truck went in for an oil change at a dealer and was told the coolant had been watered down and is no good and needs to be flushed as it wasnt rated for temps below-22 ..called them back and was told I have to drive 3 hours back to them for them to change it..I guess I'll just pay someone locally as it would cost that much in gas...dont really seem to care that much after the sale Still no one has called me back as of yet. Will update the outcome I was contacted and they paid for the flush at my local dealer.

John Litynsky

Great Dealership. 3rd time buyer. Well done Victory!

KIMBERLY PALMER

Clean....good service.....efficient

Pauline Subity

My husband and I love our 2012 Ford Focus and everyone at Victory Ford was friendly and helpful. We travelled a bit farther for this purchase, and we feel it was worth it, that we got a good deal.

Dave McTavish

Purchased a new f 150 truck from Mark Jackson and was super happy with the way Mark made sure I was getting the truck that I want . Not only did I receive a great truck but I felt comfortable with the whole deal from the price to giving a fair trade for my old to the handing over the new keys Marks personality made the experience comfortable and reassuring thanks for the customer service and thanks for the follow up call Dave McTavish

christina machado

My husband and I recently went vehicle shopping to Victory Ford. Mike Raspburg took great care of us and made our decision easy. He took care of everything and went beyond in making our purchase memorable. Thank you Mike for the amazing service and making us feel comfortable!!! Highly recommend dealing with Mike Raspburg when purchasing or leasing your next vehicle.

Dave Stephenson

Repairs were well done & on time. Thanks

Mattt6891 T6891

Great sales and customer service. They really cared about what I wanted and what I was looking for when buying a new vehicle. Great experience. Thank you to the whole team

Precision Mobile

Best Ford Dealer I've been at lately....professional parts Dept and fairly priced......always a pleasure to do Business here.

Dan Brinton

My wife and I are very pleased ***** with the new 2018 Escape. The service received from both Jay Kelly and Ryan Pierce was very professional, courteous and personable. They made the sale easy to understand as well as stress free for myself. I liked the fact that everything was done as quick as it was to have the vehicle ready for the road and for me to drive away a very happy customer. I have always been happy ***** with Victory Ford's Team for the 14 years that I have been in Chatham.

trip falls

Extremely satisfied with Victory Ford. Excellent salesman, very accommodating and no pressure. Found all staff helpful and professional. New vehicle is great, will definitely continue to deal here and recommend to friends and family

Scott Keating

Went out of their way to give me a loner car for weekend . A Lincoln SUV

Susanne Smith

Excellent service!!

Karen Simpson

This has been the most relaxed and enjoyable experience we have had purchasing a car. Our salesman, Brandon, was very knowledgeable and went above and beyond for us. We will definitely recommend Victory Ford to our family and friends and will come back.

walter Rennie

VICTORY FORD IN CHATHAM, ONTARIO IS THE GREATEST DEALERSHIP GOING. THINGS ARE DONE ON TIME AND ARE A VERY FRIENDLY,THE . PRICE IS ALWAYS WHAT THEY SAID IT WOULD BE AND GREAT PEOPLE TO DEAL WITH AND THEY ALWAYS WASH YOUR VEHICLE FOR YOU WHEN THEY ARE DONE. I HIGHLY RECOMMEND VICTORY FORD FOR ALL OF YOU VEHICLE SERVICES .REGARDS: WALTER RENNIE

Thomas Wright

I have come to expect excellent service from Victory Ford because that is the only type of service I have ever received. Every expressed request is either met or exceeded and nothing seems to be an insurmountable. I have told many friends about Victory and they have purchased a vehicle. One friend who lives in Northern Ontario could not believe they would deliver her new car to Sudbury. That is what I call service. I will continue to buy from Victory Ford in the future and continue to recommend them to others

Pepsigirl

Excellent service. Excellent staff. Love my car ❤️

tele phone

Don't buy a used Tesla at Victory Ford or you will overpay. Do your homework. They have a used 2021 Model 3 for sale at $52,998. The exact same car, brand spanking new from Tesla is $52,990. Check this out at Tesla.com and get all the facts. Also remember a brand new Tesla gets the $5,000 provincial EV rebate. A used one gets no rebate. So if you buy that used one from Victory Ford you end up paying $5008 MORE for a USED vehicle with mileage, warranty that has already started and who knows what problems. A used car is a used car. The price should reflect that fact. This dealer has overpriced all their used Tesla's. Maybe they are hoping people won't notice.

Sharron Ready

I’m always impressed with the service that I receive at Victory Ford Lincoln. Quality workmanship, efficient, excellent customer service. Thank you service team!

Rose Clayton

Have always been pleased with the service and attention that I have received at Victory!

James Petch

Great service, staff is friendly and professional. They did a thorough inspection of my vehicle -- well satisfied!!

Marie Louise Faubert

I purchased a 2017 Ford escape Titanium. I had been in an accident and had to purchase a new vehicle. They were very helpful with my purchase. They replaced the back windshield wiper with no problems.

Dennis Tatchell

Fast, friendly and convenient.

Meg Connelly

I bought a car. Unexpectedly. Great service.

T&S Alliet

They made me feel like an appreciated customer. This is my first car and my first oil change. They explained everything to me and I left feeling like I mattered.........Just went for my second oil change and still the same great service. Everyone is friendly. The environment is clean. Great all around.

Michel Arzola

Amazing team with incredible cars!!!!

X Banker

Very nice people. Went for a test drive. No pressure. Would definitely recommend.

Denis Blondin

Excellent service and follow-up!

Mark C

Excellent Service!

Sue Blanchard

Love my escape all the new things in it love the GPS never get lost now. Now I can start it with my phone that is nice . The people at Victory are very nice friendly.

Cristina Frederick

Mark ,manager,from customers service is very kind, strongly recommend and sale representative with British accent, lincoln,I forget his name, super nice and honest up front. Down side,make sure u purchase the car there, avoid fees and birocratie.

Elisa Smyth

Devin in service was very accommodating. Great to deal with. The lease on my Escape came up at the end of August. I have been very pleased with the vehicle but still wanted to check out the competition. I got the best deal at Victory Ford but Mark and Jeff sealed the deal for me. Their attention and service is outstanding and I am so pleased with my new Escape! Elisa

P Bailey

Brad McFadden was by far the best help ive ever recieved at a dealership. Hands down best service in Ontario

Mark Fuller

I was able to bring our car in for service and was given a ride to the nearby mall to run errands. Once the service was complete they called to pick me up (all complimentary) and I was on my way home. Thank you Victory Ford!

heather hyatt

Service was good... they did not inform me of 800$ towards the loan or 800$ towards snow tires and automatically applyed it to the loan without an option... also no owners manual in brand new escape. Called and was told one would be set aside... go in. And not set aside had to wait 15 min for it.... gave me 1000$ for a trade in thats worth at least 3500... overall not horrible however not great!! Worked very well to get me into a brand new escape.

Bianka Resko

Amazing staff, Pete and Tania were both very helpful and friendly. It was a smooth and easy process, they prepared all paperwork and the car beautifully! They even provided me with a gas card to cover my travel expenses from London. I can only recommend!!!! I love my new car!!! Thank you Ford Chatham and thank you Pete and Tania!!!! Until next time

Lori Dilliott

Attentive and friendly customer service!

Debra Brown

They made the process of buying our new car seamless. Very professional. Thank you.

Gerry Remple

Just bought a brand new truck here. The guys went above and beyond for me, answering email after email with questions and requests, I can't imagine any other dealership would have went this far for me as I'm very particular and a bit of a PITA, they shrugged it right off and did not hesitate to take care of me. Overall a great experience and they made it very tough for me to not go back out to victory next time I need a vehicle. Sa'id is a stand up guy, straight forward, and wants to make the customer happy, Jamie was the one who did the deal for me and he was extremely patient with me, along with being very friendly and proactive in getting me what I wanted. Done deal, very happy customer.