Reviews of Tepperman's Chatham (Loan Agency)

Tina louise Vince (Tiny Tina)

Didn't give us a good deal and had to go to Windsor if we wanted the product we wanted to buy. Not impressed

brittaney laporte

After we had an issue with a piece of our sectional breaking which thankfully was covered under the warranty we had to pick out a replacement. Thankfully we got an awesome sales person named Brian who was great listened to what we needed and what we were looking for in our replacement and was able to suggest the perfect option for us. Loved that he wasn’t pushy and genuinely wanted us to get something that we would like. I would definitely send anyone looking for new furniture his way. Not to mention they always have good options for financing which is definitely a plus

Lana Livin

Professional, helpful and polite. The item I wanted was in stock and was able to pick up same day.

Mike Morency

Our salesperson, Al, was great! He helped us get the right product and save several hundred dollars. He also quickly processed the transaction virtually, enabling us to simply show up to pick up the product in a few days. Tepperman's product selection and customer services is unmatched in Windsor-Essex and Chatham-Kent!

Jim MacQueen

Very nice selection of furniture, appliances, & electronics. Rosaire provided excellent service!

KristenAshley Now

Called the store to place an order over the phone so I didnt have to drag my kids with me to the store. Brian was especially helpful finding me everything I needed, and helping me find the products online so I knew what I was buying. I've been a customer for a long time, this was definitely on par with the experience I expected from them. Thank you!

Cliff Roebuck

Highly recommend contacting Alex Laderoute when shopping at the Chatham location. He is very responsive, patient and knowledgable. Look him up.

Robert Bulley

Very helpful staff, reasonable prices. Definately far cheaper than the brick for same or very similar product

Brent Cassidy

Great staff, helpful, courteous. I know what I want before I get there, I find the pricing great, great quality and selection. The fact that you can put things onto installments is always great. I also like the fact that it's a smaller family owned business and not a conglomerate, a bit more compatible with my mindset these days. I find the showrooms nicely set up and clean. I have also been able to help turn on, a number of Family and friends to Tepperman's, with no regrets so far. I my friend and family have yet to encounter, a problem or issue with other the products or staff at Tepperman's. I have always gone with friends or family which always makes it an enjoyable adventure for me! ???????? Thanks Tepperman's.????

Lorna Spencer

Other than computer issues and a long wait to place my order, the service was great. The staff were warm and attentive. Tepperman's have a great selection of quality furniture. I am looking forward to receiving my dinette set.

Bonnie Stefina

Always love Teppermans Chatham location. Most of the staff are very helpful. Louisa is always friendly and Mike did an amazing job getting us what we needed with no pressure.

Roberta Bailey

Been shopping here for almost 20 years. Love the staff!

KBTR

Great Salesman very helpful got me exactly what I wanted can't thank Mike enough

Dani Lalonde

Brought me a defective oven it almost caught fire they refused to rectify the situation for 3 days and if I'm not home when the delivery truck is here they will charge me a delivery fee and I will need to wait for the next delivery. They brought me the lemon I need to work during the week they should be more acomadating on the time VERY UNPROFESSIONAL STAFF from customer care to managers all the way to deliver drivers.not impressed!!!!!!!!!

1dkf4

Old guy at front was pushy so we buy from a guy in the back

C C

Excellent Service

The Sabourin Group

Nick (Chatham)and his hard work got the job done on time and within budget. A++++++

melissa copeland

My experience was Great. They are very nice and very helpful

Nick Gyssels

First want to mention I haven't received what I ordered yet but wanted to write a review on the employees. I won't even consider going elsewhere because every time I walk in there I'm greeted with a smile and a "how are you?" The sales staff happily answer my questions and then back off allowing me to look around and make a choice. I ended up buying a few electronics and a washer and dryer because I didn't feel like I was being pushed into a sale.

Eduard Iordan

Salesperson not very friendly. He made us feel as if we were bothering him and wasn't very helpful when we asked questions about a mattress we were interested in. He quickly answered one or two questions, then left and never looked back. So we decided to go somewhere else.

Jagged Edge

Bought a mattress in September 2020 for 800 bucks its Jan 29th 2021 and there's already ruts in the bed where I lay and I only weigh 165. You can tell they sold me either the wrong mattress like they do to everyone else or sold me a cheap mattress with no name on it so you cant verify your purchase and an outrageous mark up because they know what there doing. You'd think it would take over a year to even see close to that kind of wear. I've never witnessed this in my whole 33 years of living. Unacceptable quality. Just go to sleep country As for this guy \/ your prob not even the owner you just want better pr so you get some high up dweeb to take care of the reviews as well. What boss says thank you to the other one star reviews when their clearly upset. You've lost my lifetime business and the business of all the people that are close to me.

Andrew Bull

great service love the selection and curtis is a great guy and very helpful

Cass May

Quality furniture.. sometimes. Regular customer here. I bought a bunk bed that came with cracked supports. Customer service said it will be replaced. Please take it apart and have it ready for them to pick up and drop off the new one... months later no call. No response and no record.. Reinforced the bed and put it back together.. not impressed with the customer service from teppermans.

drew bushey

Brian was great and easy to deal with. Helped me pick out the right appliances quickly and couldn't be happier with the customer service so far. Kayla was amazing in the financing department, I asked her to do alot of extra things and she did it with a smile (under the mask lol) I was very impressed. Thanks guys!

Scott Roberts

I have shopped at Teppermans for all my furniture until my last experience with Chatham on December 1, will no longer deal with this place. Due to a sectional not fitting I had to go back and purchase a new modular sectional. I paid cash for the original and wanted to put the difference on my debit however was told because the item was still on the truck they had to wait till the next day to do the paperwork. I was told by the sales person not to worry there was lots of stock at the London store and delivery would be approximately 1 week. Well I get called the next day and of course 1 piece is no longer in stock as in his words "they must of sold a bunch last night". I was told they could ship the other 5 pieces and I would have to pick the 1 piece up when available., even though upset I was like fine. Over the next week I don't hear from them about delivery and call on Dec 6th, I am told the item is in transit from London to Windsor and they still cannot schedule a delivery, but the sales person believed would be later this week sometime. Get a call this morning and they say delivery won't be to the 19th at the earliest as the items are still in London. I try to call the store to talk to a manager and told that it would be about 30 minutes before anyone would talk to me. At this point I have had it with this place, felt lied to from the very beginning. Got my money back and will go buy from the Brick or Leon's (I can handle waiting, but let me know up front so I didn't have to go sell my existing items)! In response, you unable to search my name, I don't know what more then my real name you need i wont be putting personal information in a public forum. Ask your salesperson Matt as he knows who I am. Why would I try and contact your managers again when no manger would talk to me yesterday? Teppersman's could care a less about customer satisfaction.

Jorge Candido

Customer service and warehouse staff very poor, Poor isn't even the word I would use for them. This location is pathetic from customer service not helpful with complaints brought to them, down to the customer pickup (warehouse) staff who are ignorant, disrespectful, and careless. Drops my item behind my vehicle and says load it yourself "not my job to deal with." I've also had horrible experience in the past from this location. I WILL NEVER RECOMMEND THIS LOCATION TO ANYONE, NOR WILL I RETURN TO THIS LOCATION EVER AGAIN!!

Jen Devo

As soon as i walked in the door staff was friendly, clean, organized, had an upbeat and friendly atmosphere, staff was available to answer all my questions. I had not been in for too long and quickly found exactly what i was looking for and more! Matt Demers was a great sales manager, who was very efficient with his product knowledge, extremely friendly, also made my son and I feel welcome! Very deserving of a pay raise ???? My overall experience was in my mind 10 out of 10, and will more then likely be back for furniture upgrades in the near future. Highly recommendable!

Terri Kirby

Always treated as a friend.. JUSTIN IS AWESOME!!!

Bob Horne

i bought power loveseat at your store in chatham for 1,228.00 and as I was going to pick it up ,I saw it was on sale for 1099.00. It said power on the advertisement. the manager said o! it was priced wrong and wouldn't give it to me at the reduced price. They called a week ago and said my loveseat us in. I go to shipping, it's not there, maybe this afternoon I'm tired of the run around Robert Horne 47 Alden street Chatham Ontario N7L1N9 This is the second time I've had issues at this store, and i say never go to TEPPERMANS unless you wanted to get shaffted twice!!!!!

Erik Peña

No all staff is friendly and customer service oriented

David Gilbertson

Great experience! All my questions answered and information given which I would have forgotten. Dealt with Teppermans for over 30 years now and never disappointed.

Dave Everett

Very good service

Tay Cook

Great selection of products/brands, competitive prices and Fantastic staff.

Sue Laporte

Their extended warranty is a scam. The Walker group, who deals with your claim gives horrible customer service. It been 3 weeks since my washer broke and I am still jumping through hoop to get it fixed. Teppermans prides themselves on being one big family oriented company. But that is further then the truth.

Andres Restrepo

Good Afternoon, i spent around 10k at the store refurnishing my entire house and the treatment was nothing less than great. We dealt with Terry and she was great with us as a sales person. The prices were good at the moment we were there and the financing was very good (Could be better but it was not the time of the year for that - For the money spent they could have given us 6 more months or one more year to pay). The part where they went the extra mile was regarding the storage and delivery of the purchased items because the house was being remodeled and they made 2 deliveries at no extra charge and store furniture for us for around 6 months until the house was completed. So overall was a good experience shopping there. (we bough 3 mattresses, 2 TV's, one dining table and 2 sectionals)

awesomelyTNT

Quick and attentive service. They helped us find the perfect bed for our son!

Cibele Andrade

Good quality, excellent customer service. Thanks for the nicest experience!

Debbie Griffore

Over the last several weeks I purchased a couch and had the best sales person Tim Aarssen. He was able to get couch in when we needed and was very helpful. So last night by daughter needed a new washer and dryer. First place I said to go was Teppermans because of Tims helpfulness. As we went through front door and screening of covid, a sales person asked what we needed. we said washer and dryer. He directed us the the discount units out back showroom. I guess we appeared to be discount people??? I said what about all those to the left. He said they are higher priced. Again we must have appeared to be discount people. We looked at each other and were dressed ok ?? so we looked out back and nothing there that we wanted. Went out front and sales person very knowledgable and helpful I don't know his name. but there was no stock available for us to take right away and no estimation of time to come in. unfortunately this wasn't his fault but Covids. We went to Leons and bought the same units and free delivery. I guess keeping money flowing throughout Chatham

N & C Gonzalez

Amy and Justin were great to work with.The warehouse guys were very helpful as well! Great experience

Shawn Rumble

Despite having to wait 3-4 months for order, the service of the sales team was professional.

lisa labadie-gagnier

Always been happy with purchases...staff is great, big selection. They have the bargain annex in the back which offers absolutely great deals on everything from livingroom furniture to bedroom sets, tvs washers dryers fridges and stoves. A great selection in the front as well with so many amazing things. Also, did you know the decor is for sale too. Beautiful items to finish off that special look.

Kari McElrea

Items are more expensive than competitors for like items. This has been my experience over the last 20 years. I have always included Teppermans when purchasing furniture, tvs and appliances and they have always been more expensive. They do have a Bargain room and sometimes you will find a deal there.

Dennis Wilson

Teppermans in Chatham has offered nothing but the very best of service, whether its in pricing, in knowlege of the product, and availability....The customer is always treated with respect whether a sale is involved or not and thats important to us, resulting in return visits..Most impotant to us is we never feel pressured into buying. We always shop at Teppermans in Chatham first..

Jen Caughy

Always a great experience when we shop here ????. Everyone is always kind and happy to help.

Marcy Vandergaag

A lot to choose from

Tara Hudson

I started dealing with Teppermans a couple a years ago. Nice Products and reasonable prices and they offer in house financing. I just bought a sofa , love seat and a rocker recliner. I absolutely love it!!The Delivery men were Excellent! Very professional and Friendly.

Keith Haskell

It was ok, just didn't find what I hoped in the outlet. No worries. It was good experience and buddy back there helped alot. I appreciated his kind gesture, great convo and advice.

Adebayo Temitope

Nice place to buy things at cheap price.

CB12Reviews

I have an account with tepperman since 2016 and I have been very satisfied with everything I bough from them. Great staff and stores is always great to go to. Sales person always greets us with open arms, and always explains and gives awesome suggestions to what I’m looking for. Great customer service with everything being said. I would totally recommend tepperman for anyone who are always looking for anything.

Basil Bakalis

Had exactly what we were looking for and the sales staff were knowledgable and helpful.

Chris B

First time in the Chatham store location. Mike helped us out, bought a new bed a dresser super smooth experience!

Stevie Peacock

Why is it I'm always feeling like I'm being bait and switched at this Tepperman's when I try to purchase furniture here?? Again today. We went in 2 times today and we were shown a 9 ft couch and quoted $2199 on sale.. Only when we decide to buy are we told we were quoted wrong price for what we have been wasting our afternoon looking at.. If we want what we were shown ..is now $1000 more because staff just threw together a floor model and it not exactly what is for sale.. 2 timea we were quoted a price and the price was listed on furniture. But apparently nobody told sales staff.. I'm glad I didn't purchase it at the Time only to be told afterwards what I get wasn't what I saw when I purchased.. and of course it's pass the blame and not living up to what they show.. Buyer Beware..

Learning for Leaders - Paula J. MacLean

Last Thursday we visited the store to look at fridges. A young sales associate was helpful and we asked for her card. We commented that the fridge we most liked cost $400 less at two other stores. She informed us that Tepperman's would price match. On Saturday, we attempted to reach someone to order the fridge and got caught in an endless automated telephone message loop. We decided to try again on Monday. I left a message for the salesperson at her extension, told her we wanted to buy the fridge if they would price match. No return call. On Tuesday, I left a message on the general mailbox for the store, saying the same thing. No return call. For the record, I would rather buy locally than from a big box store. But, I believe that if you are not going to offer ANY service at the point of sale, then that speaks volumes about what will happen after the sale. Please ... no Covid excuses here ... there were several staff standing around doing nothing and only about 3 people shopping, so I don't buy that there was no time (thrice) to answer a phone or return a customer's call. Ship has sailed. We bought a nice new fridge at Best Buy online. Follow-up customer service by phone was within 30 minutes of purchase and was exceptional. I hope senior management does some follow-up ... after 94 years in business, I think they might do a bit better that zero service.

silvestro mattia

They try their best , but not to my satisfaction , can't get what I want for a least 3 months

Vicki Gow

My review would have been 5 stars had it not bee for the nightmare we had with our delivery. We ordered a sofa and loveseat set and then waited about a month for delivery. On delivery day one piece was correct and the other came completely wrong. When we called Teppermans to resolve the matter we got told that unless we could figure out how to come pick up the proper sofa ourselves we would have to wait for the next available delivery (couldn't even be next day). Long story short we had to pay for a UHAUL truck and went and got it because we had already removed our old furniture. We will definitely be wary of shopping with Teppermans and getting delivery in the future. No compensation was offered for us having to rent a uhaul. We have been assured that delivery would be charged but will be watching the bill to be certain.

Debbe Behnke

Getting harder to find some "unique " pieces of furniture. Seems to be the same. Still nice, just not much of my style anymore.

Aaron Clogg

great place to shop and repair your credit all at the same time

Marion

Will never shop here again. Worst customer service for aftercare. Charge you for buying stuff on credit. Appliance's are 3 years old now have had to have multiple repairs. Delivery men were great and helpful.

Adelaide Blanchette

Straight up customer service (thank you Justin, at the Chatham store!). Our whole transaction has been easy, well priced, and worry free. We have previously shopped here & will continue to do so.

Susan Bansky

Teppermen's service is horrible. I won't every purchase from them again. Shameful, it use to be a great store.

Fred McGregor

Good place with good financing programs. 1, 2 years interest and payment free. The sales people, are sales people. Always attempting to assist you as a customer. I have nothing bad to say. Their SALES pricing is more than reasonable.

Christine Tank

Rhonda was very helpful and answered all my questions that I had abkut the different bed frames. Thank you Rhonda.

Stephen Connolly

Nice people and great service

Gloria Wood

They are very efficient and helpful

Chris K.

It was a pleasure shopping there. Miranda and Judy worked hard to make sure my furniture would be delivered around my schedule. Their customer service is top notch and their prices were very reasonable too. Don't go anywhere else.

Karen Siddall

Just know the advertised discounts and sales will never apply to what you are buying lol Once you walk out the door with your appliances they assume ZERO responsibility for them. I bought a washing machine over a month ago that has never worked and FINALLY got GE to replace it, with no set up or white glove delivery service so don't waste your money on that either. Now can't get anyone to come get the old washer that never worked. Wish me luck

Cody Nickles

Been buying stuff here for years and never left dissatisfied!

Melanie Levi-Merilees

Thank you Justin Prince, you always make our experience at Teppermans very positive. Your product knowledge puts me at ease with my purchases and I always walk out the door happy. The Ladies at the front desk are awesome too! Thanks again!

Steven Kozak

We always shop at this teppermans for our furniture and it's always been a great experience. We went in over the weekend to just look at new appliances. Al helped us out and was absolutely amazing to deal with. We ended up getting a great deal and couldn't be happier.

Austin Sammon

Great place to shop...Curtis is a g

Sue Podolinsky

Our favourite person was there Rosaire. He did his usual checking and making sure we had the correct article and price. All the other staff were pleasant in dealing with us. Nick was very helpful with tv and info dealing with two oldsters. I was satisfied and we nearly always shop at Teppermans.

Brad Barnes

Was very well taken care of by our salesman. We went in looking for a new washer and he answered all our questions and didn't pressure us into making a decision before we had time to talk it over and way the pros and cons.

Jennifer Carr

I went to Tepperman’s looking for a fridge. I ended up ordering one from the Outlet. Judy was most helpful. When I was finished there I wandered around looking at home decor. Brandon was very attentive and treated me with the same level of service I would expect if I was furnishing my whole house. He helped me purchase my accessories and then walked me over to Raevyn in Customer Service to finalize the purchase of the fridge. She too was wonderful to deal with. When I was finished Brandon said goodbye, addressing me by name. My overall purchase was small but I was made to feel like a valued customer with every interaction. Tepperman’s, and Brandon, have earned my future business.

Jim Kennedy

Great inventory. Great customer service and good pricing

Lisa Mcrobbie

Looks really great since they updated!! Great place to check out your furnishing needs!!

Michael Hale

Very nice furniture, appliances, electronic for house and more. Staff are amazing!

Dawn Wonnacott

Great customer service.

Joyce Urbanski

Nice store and we were glad that the staff left us to browse without pressure to buy

Chris Beauvais

Great place. Salesman was on the ball and very helpful. Didn't try to push anything on us. Very easy to deal with. Would recommend to anyone whom is looking for anything either cash sale or financing. Great financing options also.

Shirley Maynard

Have shopped here nearly 6 years ago. Am very satisfied with both the service and the products. When the time came to get a sofa that could accommodate my husband's physical needs, we came to your Chatham,Ontario store straight away. The service has ALWAYS been very friendly and knowledgeable. We love your store!

Trenna Schram

Polite and helpful

Jennifer Weedon

Always great service at Tepperman’s!

Kourtney at Janssen Property

Rita in Chatham is amazing! We have bought a couple of things over the past few months from Rita and she is always prompt getting back to us with all the information we need. She serves up excellent customer service with respect, a huge smile and professionalism. She has us as customers for life :) Kourtney & Ernie

Barbara McCaughrin

Always great service!

Tiffany Loma

It was amazing Mike was Beyond perfect help us with everything. the girls at the counter helped out amazing! Great customer service!

cal mcvey

Professional patient and informed is described the sales personal

Hilary A Pennie

Friendly staff, quick to help out with my chosen chair and couch and delivery to the store is just one day for pick up! Mike was great!

Tonya Hopper

Went to buy a table. Found the best deal with the help of Mike, who was an amazing friendly sales person. I was very limited on to.e and they were fast efficient and helpful. Would definitely recommend.

Brett Lawrence

Justin the sales guy was great, customer service was wonderful ten thumbs up

Christina M

I had the most caring, dedicated, attentive, informative and wonderful sales associate help me with my order! I can honestly say that I have never had such exceptional service from anyone at Tepperman's before ( and I have been a customer at Tepperman's for over 23 years.) RITA BISKEY has stayed in contact with me since November of 2020 until today Feb 26th 2021 through all the lockdowns and re openings. It all began with me wanting to switch out a chest of drawers for another. I had phoned Tepperman's and somehow after being on hold and transferred and then on hold again I ended up being transferred from the Windsor store to the Chatham store. Rita had answered my call. I had explained everything that I was concerned about and Rita had assured me that she will take care of everything! ( And she MOST CERTAINLY DID!!!) If there was ever a change in the delivery or anything else Rita would be sure to contact me. Rita even picked up the slack from the Windsor store and when I had asked her about the mattress or adjustable base that I had also ordered Rita kept me up to date on the progress. Even a call after hours from home to ensure me that she had'nt forgotten about me. THAT IS DEDICATION!!!!! I cannot express how happy and amazed I was/am about my experience with Rita. If or when I am in need of anything else from Tepperman's I may just call the Chatham store and have Rita help me. Maybe the associates in the Windsor store can learn something from Rita, because I can tell you when you are in the Windsor store they all run from you and never answer the phones!!!!!

JOEL VAN KESTEREN

What can I say? My oven went down last night (and I use it a lot!) So, like most people I went online and bought a new one. Thankfully the good folks at Teppermans called me this morning and let me know that the model I had purchased was back ordered til October at the earliest. Well I needed one a lot sooner so on my way home I stopped by Teppermans. After looking around the floor for a bit, I saw my salesman Justin. Can't say enough about this guy! He is absolutely the best! I bought a couch set from him a bunch of years back and was super happy with him then! I told him I needed a stove and I needed it fast. I was all over the place with what I needed and je honed me in quick. Found out what was available and showed me options (on the stove I purchased) that I hadn't even thought about. He was more than knowledgeable on his stuff and pointed me in the absolute best direction! Well, needless to say, I walked out with purchasing a better stove that I bought online and for the same price!! If I can offer any advice I say this....maybe browse online, but buy in the store! An awesome experience and an absolutely awesome salesman!!

Nick Buzwah

Wide selection of furniture, appliances and mattresses. I found what I exactly wanted within 10 minutes. Great store and local company.

Linda J Bushey

customer service was great and were able to purchase what were looking for thankyou

mark alexander

I’d like to take this time out to say thank you to Alex from Tepperman‘s he’s been working with me the last couple of days trying to get myself a stackable washer and dryer. I’ve been very busy and he was great at keeping in contact and getting the deal done. Thanks Alex!

Warren Fisher

The sales representative, Rhonda was an amazing force; helping to decide and pick custom colours and furniture. Really making the purchasing experience an over all, pleasure. I certainly recommend all to visit the showroom and look forward to a very positive experience with incredibly knowledgable people.

Jeff McFadden

Purchased a mattress over the phone, I knew exactly what I wanted, easy sale for teppermans. At the time of purchase I paid the tax as a deposit. Once my mattress arrived they called and said delivery was backed up, and scheduled a date for 2 weeks from then. 48 hours before they were suppose to deliver the. Mattress I get a threatening voicemail at 6:30pm explaining if it wasn't paid for my 9:00pm that night my delivery would be cancelled. This is the first time I was asked to pay the balance. I called back the next morning to provide credit card information and the lady explained I'll now have to wait another 2 weeks for it to be delivered. I asked to speak to a manager to resolve the issue and no one was available. I asked to receive a call back from a manager and she said that she would try, but it was unlikely they would call me back. It's been a week now and nobody has reached out to me. I talked to my sales rep. and he said exactly the same thing. Nothing he could do, unlikely that a manager would call me back. Extremely unhappy customer, terrible customer service, very poorly organized setup. Regret very much purchasing this from them. I have a brand new house, which needs to be completely furnished, and I will never buy a piece of furniture from this company again. So short sighted on their part. Avoid this place at all costs. They don't even have to courtesy to return a customers phone call.

brittaney la

Always fantastic service and great sales people never pushy and always knowledgable

Claude Carriere

They have a door greeter that asks questions about possible Covid19 exposure- that was a good thing. No-one called out customers walking around without a mask- not so good! They had a good selection of appliances that were competitively marked. Also they had availability of appliances in the distribution centre which other merchants in Chatham did not. There was no hard sales pitch or salesperson following us around & I liked that. We were told two different times for our merchandise's arrival time noon by one person and after 3pm by another...not sure why so? There was some bureaucracy that was encountered on 2 occasions: the Salesperson does not process your payment but it has to go to a cashier where you wait in line for your turn. When you pick up your merchandise you must go to the right of the store to show your purchase slip and then proceed to drive to the left at the rear of the store to actually pick up your merchandise. Not sure how that makes sense.Didn't find that very. consumer friendly.

Mark Ferren

Great service as per usual

Matt Beausejour

Way too expensive delivery drivers have attitude that don't like to take responsibility

Dave McBrayne

Easy over the phone purchase

Joe Emmons

Easy, flexible, and just what I need. Perfect.

KT G

Loved my experience at Teppermans in Chatham. There was no pressure from the sales staff, the options were great and the process to go through financing was so easy ! Will definitely purchase from this location again.

Ruth Friesen

The sales men were so helpful. They were super nice. Definitely would recommend going to Chatham.

Will Friessen

Was here upon walking in I let the gentleman at the door know I couldn't wear a mask and that I would keep my distance, he asked me a few questions and said ok no problem, so I proceed to the bargain annex room in the back to pick a sofa for my inlaw for Christmas I am half way there and get chased down by another guy who starts yelling at me and pushes me to wear a mask I said hey keep your distance and that I spoke with his colleague at the door, so I was told to "GET OUT NOW" I was kind didn't raise voice or anything and left. I would have less issue with this if I had been turned around at the door but the inconsistency depending on which employee you deal with is very unprofessional, me and my family have spent lots of money here over the years but this will be the last of it that is for sure!!!

Gary Flight

Great place to do business . Brian Carney has a great personality and took care of everything. The people at the pay desk took care of how you wanted to pay and what every option was. They give you great service and make you feel like a valued customer not just a number. Will be back again.

Lisa Hatten

Amazing experience, polite, and gave space to look and shop around. Thank you so very much

Terry Sawchuk

Purchased many items over the years and never had a problem. But my last purchase there was a horrible experience. Probably won't shop there again!

Jakie K

Nick was awesome to deal with. Was hesitant on doing the over the phone purchase but he made it easy and was very informative. He gave me model numbers so we could check out the items online (bought a new fridge) and answered all questions we had. Would recommend Nick at Teppermans Chatham.

Terry Jackson

I purchased a children's small dressor complete set of bunk beds with new mattresses and had it delivered to my home. About a month later I noticed the wood on dressor and bunk beds was cracking. I notified Teppermans . Well to my surprise they commented that they would take care of it but I would have to pay delivery again. This was purchased in 2019. No follow up from them and it is now fall 2021. Pretty bad that you buy brand new furniture and get junk. Pass it on

Owen Cooper

Very friendly and helpful staff! Rosario was my salesman pulling double duty by watching out for my sick wife! Thank you sir!

admirable43

Friendly staff, bought our furniture, fridge and bed here

Jennifer Byfield

The staff is very friendly! I like how their opinions are not to stress you and the environment is very warm and welcoming. They have become my favorite furniture place to shop.

Shelley Glover

Kyle Kamerman was very helpful in finding what I needed

Peter Greevink

Sales team were great. Went in a couple days ago and wanted to think it over. Called them up and they did everything over the phone.

Jill Spencer

Horrible Customer Care Had a terrible experience with Teppermans. I bought a square cocktail coffee table. When it arrived, I could see that the finish was all botched up. The first time I wiped it down, some of the finish came off. All I used was a rag wetted down with water. Contacted customer care, and they sent a technician over who took some pictures. Then, when they called me back, they told me first, I had waited too long for them to do anything for me (about a month), second, they seen 3 cup rings which made my warranty invalid. A month, REALLY!!!, and even though there was 3 cup rings, they did not say anything about all the finish that was missing on the top of the table. Through the years I have spent hundreds of dollars at Teppermans. I have bought washers and dryers, couches and loveseats, fridges, and many more items, but I had never had to deal with the so called "customer care". I had no idea that they treated their customers like that when you get a defective item. I was so disgusted that I told them that they had lost a customer for life. I just went over to Leon's and spent 3 grand. I will no longer be giving Teppermans any of my business.

Lynn Wraight

Purchased a new sofa 01/20/18. Special order required. Received call order was in on 02/15/18. No delivery fee mentioned at time of order. After discussion agreed to pay $79.00 delivery fee. Then told on 02/21/18 that item could not be delivered until 03/07/18. Come on Teppermans! This is Chatham. Why do you not have better delivery response.

brian Carney

Awesome service from sales, front desk to the warehouse staff, the Chatham store rocks!

Justin Demers

Be careful what you buy, they sell some garbage and will not do returns on unsatisfactory products.

Alex J

Fast service even with CoVid protocol in place. Brian was excellent in helping me quickly find a washer and dyer set. Thank you!

Jackie Cebula

Top notch service! Only place I will shop for all my home furnishing needs!!

Dianne Haase - Unknown Location 1 (UNKN1)

We had a very positive experience with Teppermans. Our salesman James was very knowledgeable and extremely helpful. Giving us time to select what we really wanted. He knew all of the product lines. Prices were compared to ensure we received the best price. James was very polite and professional. As seniors we appreciated his patience and time spent while we chose our selections. We will most certainly shop here again and share with our friends the good service.

Alecia Durocher

Our sales person was friendly and helpful. We have been loyal customers for years and will continue to be!

Helena Dietz

We were very pleased with our visit. Justin Prince, from Appliances and Sandra from Customer Service were very accommodating and informative, and a pleasure to deal with. Your store was very well laid out, and beautiful. Thank you Helena & Bob

Brian Mcritchie

Always pleasant to deal with and great staff

Susan Rylett

I found the staff very helpful and considerate. The process of being financed for my purchases was a lot easier than I thought it would be. Great merchandise and great quality. Thanks so much Great experience

Kris negella.bbs@hotmail.com

Unbelievable....Tepperman's just lost a $1000. sale because they refused to do a price match of $50 I guess Tepperman's really is not in the business of doing business. Thanks

Richard Babbitt

My personal experience with the sales men and women at the Chatham location has been professional. They care about the customers needs not just selling a product.

Margine Perez

Great service provided by sales rep Rhonda!!

Jodi Kish

Great service, great prices, super staff!

Melissa Jackson

Salesmen was not pushy listened to what we were looking for and did not try to sell the most expensive product. Left with bunk beds and 2 new mattress sets for everyone

Suzanne D

Brian from Teppermans was friendly and helpful..We ordered leather couch and leather loveseat with console..We not only got the set on sale but we saved $300.00 on top of that with May Madness sale. THANKS BRIAN and TEPPERMANS!

Jennifer Wigfield

I came here looking for a bedroom/mattress set. I saw a few i really liked but the fact that not one salesperson came to offer me help made walk out and purchase elsewhere. I then went to another teppermans in a different city and the lady who helped me was nice but didnt know anything about the products i was asking about and they were general questions about bedsets. Will not shop here again

Terry Acs

I have been dealing with Tepperman's for about 20 + years and have always been a very satisfied customer. Products have always been the best quality and last for many years. I have just recently bought a mattress set from Rosaire who was very kind and understood exactly what I was looking for. Louella at the counter, when I go to put a payment in always greets me with a smile and is more then happy to help me with any and all of my questions. Thank you Tepperman's for outshining some of your competitors.

Tracy A

I was shopping for a new mattress set online and had questions. I called the Chatham store and spoke with Rita who was excellent!! She helped us figure out the best fit for us after giving us lots of options. Everything was done on the phone and via text - super easy!! She emailed me the purchase order and set up delivery. Covid has made most things so much more difficult but Teppermans- Rita specifically - made it stress free!

Allison Ranger

We just purchased all new appliances at the Chatham Teppermans and I was absolutely blown away by the customer service provided by Nick P. He was thorough, informative and so incredibly helpful in getting us the appliances we need. By far the best experience we have had with teppermans to date.

Angie Morel

Shopping at Tepperman's in Chatham is always a positive experience. The salesperson Rhonda B is amazing, she really listened to my concerns and helped me choose the correct lift chair for my needs. She also helped us purchase our adjustable bed last year and was very knowledgeable and helpful. We also purchased all of our appliances from Tepperman's and from sales to delivery we received top notch service. Thank you for making our experiences positive and we will continue to be customers for our future purchases.

Nic B

All the sales people here are annoying, they dont like when your browse too long or make a couple trips into the store to browse without making a decision. Im here to spend money do NOT rush me! ...we bought a mattress there and we were told to do a reselect or just get an updated version of our mattress, so yesterday we went in and Tim started the paper work for us to just get an updated version of our mattress delivered, as he was doing that we tested out a more expensive mattress that reclined and did all sorts of things..he then approached us and said your all set and we said "just one second we kinda like this mattress we may consider it" ($800more) his reply was "well you got me going circles around here, make a decision" ...i looked at my hubby and said forget this, and said you know what nope im not going to buy this more expensive one, just by the way his response was. Why in the hell would i give you guys $800 more dollars with a ignorant response like that? We are spending are money in that store do notttt rush the customers! Weather we change are minds or not deal with it! ..so thank to Tim the salesperson, teppermans just lost out on an extra $800.

Gwen Wilson

They can really mess things up with payments. they call a lot when you have to pay. Thing is they do give good deals and they work with you to find some sort of billing plan that works with you.

Heidi Benedict

This was an awesome experience today. I even got popcorn. I shopped in the Outlet. Judy and Chris helped me out.

Jennifer Stone

It was quick and seamless. Agent transferred me to a sales rep and order was resolved. Thank you

willard williams

Had an extremely pleasant experience with Sales Employee Nicholas Postma. He was very knowledgeable in the products and went above and beyond to answer and explain in fine detail every question that I asked. Even during Lockdown (Covid) he managed to do everything in his power to provide exceptional customer service while on the phone. Not enough star rating so I would 10/10 return to Teppermans to buy from him again.

kevin valihora

Another great experience and pickup. Fantastic warehouse staff: friendly, fast and very helpful!

Cheryl Lauwereys

Hello, I would like to take the time to thank your company in the customer service for their overall great service and support in all my questions and inquiries. Your customer Representative Jorden Myers took care in showing me around in timely manner in what I wanted to purchase and giving me very much helpful advice in making my purchase the best that suits my needs. He let me know of all the important information I needed regarding the bed and mattress I was looking for, listened and answered all my questions and did the mattress test which I thought was wonderful to match the best that suited me and all the features, electronics and adjustable buttons on the power frame. The pillows he had me tried out were just as nice! He took the time to show me some furniture as well I was interested in and gave me great insight on ideas and colors and showed me many different styles in what I was looking for. I was extremely happy with the customer care I was shown by Jorden Myers and the young lady behind the desk that took the time to go over my bill of sales thorough and answered all my questions. Thankyou for the great service and knowledgeable staff that your company has provided me. I will be a returning customer to your company in the future for the quality of your products and exceptional Customer Care I was shown. I will be recommending Tepperman's and Jorden Myers in the future to friends and family. Thankyou again for a great experience! Cheryl L.

kevin smith

Bought a refrigerator on sale from the front page of their flier and I had to wait for it to come in from China I was told three different dates that it was coming and they wouldn't even help me out with the cost of the delivery because at the time of delivery I had no means of getting it home and they said I would have to pay for delivery I left a message for the store manager to call me back she had a salesman call me instead she couldn't even do it herself and I was told she said there is no help I would have to pay for even though It was late on their end and also talking to receptionist she was not understanding at all about are situation she was very cold towards us no apology for being late and we also mention it to the salesman about how cold they are at the reception desk and he also said he's heard that from other people too .Thanks for nothing I will not be shopping at teppermans ever by the way I had to rent a U-Haul truck to bring the refrigerator home

trailblazer519

Wonderful service and great options.

Michael Boose

Awful. My wife and I chose a couch based on a recommendation of a salesperson, we were told that cats would not scratch this material and after 5 mins of sitting on it, we found it decently comfortable. After receiving the couch and sitting on it for a bit we find it unbelievable uncomfortable, I called the store to see about options and we are stuck with an expensive couch that we hate. Thanks Teppermans.

Leanna James

Sales people were helpful, they were knowledgeable and there when we needed them but not stalking or shopping with you. Our sales person was Judy. Made 2 trips to the store to compare to other stores. The couch we bought was $400 cheaper at Tepperman’s then it was at surplus furniture. Financing easy and quick. Looking forward to delivery

Susan Turner

I am a senior citizen who purchased a thru the wall air conditioner and paid extra for installation. I would think that means 1. Take it put of the box 2. Put it into sleeve 3. Fill in gaps with foam provided 4. Put on frame also provided 5. Plug in to make sure it works...reasonable? I thought so. Well here's what happened. #1, #2 done and#3 but didn't see if it. worked. Now the two gentlemen were very nice and polite. So then I had to pay yet again to have someone come in and do a proper job. I do believe I should be reimbursed for the delivery and installation charges, don't you? AS OF TODAY , OCT 15 AFTER 3 CONVERSATIONS AND 3 PROMISES ....NO REFUND.Pleasantly surprised today FINALLY got a cheque. I still will never shop there.

Beth Kucharski

Tim was very patient with our options that we needed. We would gladly come back for other pieces.

pulpfiction111

Although I didn't get the salesperson I would like to have had the one I did get was okay and did an adequate job in checking for stock and facilitating the contract thank you

Carol Walker

Best experience with staff. Mike the salesman was fantastic. Friendly, showed us options on a bedroom set and mattress.

Elaine Howell

The initial salesperson in Bargain Annex was very friendly and helpful. Justin who was our salesperson was awesome. He was very knowledgeable and friendly. He had sold us our couch and mattresses from the Bargain Annex . He is a great salesperson!!

Deborah Schram

Placed my order over the phone. The whole process was easy breezy. The sales persons were quite knowledgeable and helpful.

Jessica Archibald

Was in last week purchased a TV and some bar stools. Justin in the front and Judy in the outlet both helped us get what we needed. Thanks

Laura Roy

I am giving them a four for costumer service in the appliance and outlet department and also with the lady who tried the help us with payment options but as for Teppermans financial department I am truly disappointed. We stood and waited for an hour while we tried to get simple financing for something that was out of the outlet which was to help someone build credit. In the end it turned out as a disaster and never happened. The phone calls were a joke and the amount they were going to finance us was giving and taken back as fast as it was there. Don't worry Teppermans, when our products arrive we will pay for them in full and never deal with you again for anything especially when financing isn't an option. But can be given to someone who only receives child support.

Ashley Couture

Brian C. was a fantastic sales representative! We came in to purchase our new washing machine when our old one suddenly quit working. He made sure we were within our price range and got a great deal in the process on an even better washing machine than what we were originally looking at. The woman at the customer service desk was also very delightful during our visit! Overall 10/10!

Suzanne Marchand

I have just purchased appliances and furniture at Tepperman’s in Chatham. I have bought many pieces of furniture over the years from them and i highly recommend them. The staff is friendly and knowledgeable and listen well to your needs. Justin and Al were very helpful and listened to what I needed with the appliances (first time I had to buy them- always had them in all the properties I have lived in). Rita in furniture helped me find the perfect couch, etc.and the fabric I needed for them. The ladies at customer service were very kind and friendly as well. Overall a great experience!

Laurie Meloche

Love dealing with Rhonda Bennett at the Chatham Tepperman's. Will now only go to her when looking for furniture. I live in Windsor but had a very bad experience with them, reached out to Rhonda purely by luck and she redeemed Tepperman's and I am very happy to continue shopping at Tepperman's. but, only deal with Rhonda.

Blair Handsor

So happy I chose teppermans Chatham, thank you to Al and Devin for the amazing customer service and I'm very very happy with my purchase and definitely will be back to buy again.

John Timmermans

Terrible customer service. Told me my furnishings would be ready for pick up on boxing day. Went to pick up item and was told it was sent to london warehouse. Sales man told me sorry he made mistake and said it would be at Chatham for pick by 4pm on new years eve. Called on Sat Jan 2 and told item would be in Chatham on Sunday Jan 3. Went to pick up item today Tuesday Jan 5 .I am now told item is on backorder.. Teppermans has never got in contact with me throughout all this.

Alyssa Grant

I had the pleasure of working with Tammy as my sales person in the Bargain Annex part of my local Chatham Teppermans. I purchased a mattress, box spring, headboard and foot board. Tammy wasn't pushy at all, in fact she made the process very easy. I was very impressed with her knowledge about the different styles of mattresses. My bed was on back order so I had to wait a few extra days but Tammy called me to make sure I was ok with that and arranged a delivery time that would work with my schedule. Thanks Tammy! I got my bed delivered yesterday and the two young men who delivered it were great as well. Fast, happy and efficient. My bed feels great and looks great as well. I'd recommend the Chatham Teppermans to anyone. Thanks again!

Jacqueline Caron

Went in looking for a couch, Jorden helped us out a lot. He’s very knowledgeable and informative on all options we were looking at. He was very willing to show us estimates on several couch before we decided on which one. So happy with everything.

marie galbraith

Very pleased with my custom order sofa. Came a little sooner than we were told the wait would be....but that is great. Staff is also very helpful and go out of their way to fix any errors with orders. Definitely will be back:)

Nicole Deschamps

Very helpful informative not pushy

Robert Cheney

absolutely great Rita is very well done in respect to sales and advice

Sandra Stepniak

My experience with Tepperman’s has been great so far , I was in a couple times to view items & I was always helped by Tim, when I finally made my decision Tim was busy but his sales associate helped check me out , with the sales referral Still going to Tim , so very professional I thought , as there was no waiting around for my sale to get completed,

Bruno Domingues

Rhonda was very kind and professional. She did everything possible to make me feel comfortable and appreciated.

Colleen Green

Great place to buy your furniture, the people working there are very nice, favourite furniture store for the last 20 years!!

Jake Wiebe

Hahaha they have a "Credit Building" program, I applied because I wanna build my credit up... yet they told me that something from years ago was still on the account so they couldn't approve me... Thanks to this I will go somewhere else to buy my coaches. Ps. I could pay them out in cash because my financial situation has changed but as mentioned I was trying to build my credit.

E.J. Smith

It's OK. Fair prices, but the delivery charge and ridiculous "Administration Fee" should be abolished. Also, why advertise in the flyer or display on the floor what you don't currently have in stock and ready to ship from the warehouse? A sticker or disclaimer should be placed on the item in question in such a scenario. Of the three items I was interested in purchasing (sofa, loveseat, side-by-side fridge), the salesclerk proceeded to inform me that the two pieces of furniture were currently on backorder, with the earliest estimated arrival date of April 21-24th (six weeks from the date I was in the store), and the other item (fridge) was going to take "approximately" a month to arrive, as it was "out of stock" with the manufacturer(?) Of the three items I WAS interested in acquiring that day, NONE were available for immediate delivery. This, IMO, is not acceptable or ethical business practices. On the other hand, the Bargain Annex can have some really good deals, and Justin has excellent customer service skills. My shopping experience here was neither good or bad, but having to wait six weeks to have any piece of furniture delivered was/is frankly, absurd. And a month to wait for a fridge is also questionable. What if it was an emergency purchase? I mean, food does perish. In any case, I left the store feeling somewhat bemused, and ultimately found what I needed at a competitor, who was also kind enough to waive the delivery fee. Debating whether I'll give this place another chance or not...

Shirley Gore

I purchased a sofa bed 3 months ago for occasional use and it's a piece of junk. Springs came thru the bottom (thru the cover) & its became lumpy to sit on. When I complained they tell me the warranty only covers repair. I feel the whole couch should have been replaced,or at least a credit for something different.3 months really!Read your warranty before buying people. I am very unhappy with this"Serta" purchase & will no longer shop at Teppermans after years of buying there.

jeremy bueckert

Curtis bought me coffee while I was searching for a couch. What a guy!

Shelly Tales

Such great service! And a special shout out to Rita for going above and beyond making the shopping experience easier during the lock down.

RON BOLOHAN

Satisfied hopefully delivery takes place in window stated for end of May to mid June

Carlos Rolo

Justin Prince was a pro like always!!! Thank you

Gerald Lucier

Went in looking for a washer/dryer combo. Amy, the salesperson helped me in choosing the right set and got all the paperwork in order for the finance people.She was extremely helpful. At the financial desk, everything was quick and easy and was very pleased. I have been dealing with Teppermans for over 30 yrs, sales staff are A-1, along with the merchandise they sell !!

nicholas clayburn

As a first time home buyer in these times, Tepperman’s really help out with our fridge, stove, washer, and dryer purchase!! We plan to be a loyal customer!

Clare Lunnen

Customer service was excellent, professional and knowledgeable . Would definitely recommend this store to anyone

Luanne Roszell

I absolutely love this store, the staff are always right there and willing to assist as in my situation today Justin stands out as providing a great customer experience.

Cecile McIntosh

Justin was great at tracking down a gas dryer for me and have washer for me to pick up tomorrow. They are not a matching pair and I didn't care. I needed this for tomorrow cause my both appliances broke down. I am starting a new job tomorrow and won't have time to shop for them. Thanks Justin your awesome. Love deferred payment because no interest and can pay it off in two years.

Willy Friesen

Everyone was welcoming and very helpful

Todd Armstrong

Great Customer Service and competitive prices.

Corinne Summerfield

Lady at the desk was very helpful aswell as the on floor staff. After receiving my items I realized that they sent me the wrong pieces to put the item together so now I have to waste my time correcting This item. Ty for your kindness

Cold as Icee

Scammers!!!!Would not honor their own advertised price on their own website. It was on their website!!! Lol stupid. So of course I took my business to the Brick and they matched Teppermans online price.

Nathan Puchnatyj

Our salesperson Brian was very knowledgeable. We highly recommend when buying a new kitchen appliance!

Annie Shilson

Rhonda was a great salesperson. Helped us with our purchase immensely. Everyone is so friendly at the Chatham store. Thank you.

Marni M

Awesome day and great service at Teppermans. Rhonda was absolutely the greatest, helpful and caring! Got the exact bed I was looking and hoping to buy. Thank you Rhonda!

Sebastien Gagnon

Super knowledgeable staff members and amazing deals!!!

Chris WALTON

Even though I was aware my product was in the warehouse I received a call from Teppermans to say it was in. Great follow up. Thankyou

Kevin Thomas

Looking for a mattress for the spare room. Salesman was professional. Overall a pleasant experience.

Brady Turcotte

The sales lady was very helpful through the process. I was very satisfied with service.

Jeff Johnson

Friendly Staff, great financing options. Only complaint is I could not pay in full over the phone.

Roxanne Hedberg

Jenni was very helpful in our selecting our matching Recliners.

Craig Bullen

Rhonda was excellent to deal with. She had multiple clients at the same time and helped us all promptly. She provided her cell number which is great for quick contact for any questions. She was very professional and took the time to review everything. Craig B

tim hope

Was very pleased with the surface, the salesperson Rhonda was very friendly and informative, and would recommend her to friends

Melissa & Mark Lafreniere

Gentleman was very pleasent on the phone found us just what we were looking for right in our town after they said they didn't have the product when we called

Lisa Luyt-Dozois

We went in looking for two recliners and a reclining love seat to replace existing furniture. A very helpful yet non-intrusive salesperson found us. Tim was great and showed us many options, knew the products and was clear on pricing. He patiently answered all of our questions. We were very pleased with the selection available. The administrative staff was very friendly and helpful as well. Going back to look at tables.

Katie Verbeek

Helpful, friendly service. Honest opinions given and overall wonderful experience.

Brad Clackett

Rita was incredible helped me to get exactly what I needed

Rob Shaw

Salesman’s name was Mike V. and he was the best! Friendly and knowledgeable about the products. Appreciate the help Mike!

cierra terry-solomon

Curtis was very friendly and polite definitely coming back!

Harvey Janisse

Excelence service, friendly sales people.

glenn douglas

Great sale and service was perfect

Lenora Cavacas

I thought my mail was to receive 2 x the taxes but when I went to make the order they showed me the very fine print and I only received 1X6, the tax off. Very disappointing

Debbie Chevalier

I want to say that Justin at Tepperman’s in Chatham has been one of the most polite , caring, helpful and conscientious sales person I’ve ever had the pleasure of speaking with. He has helped me purchase a washer and dryer and now a tv. I trust him very much and that is hard for a person to say about sales people !! He is the one person I would like to always go to if I ever want anything at Tepperman’s. Thank you you Justin. You are an amazing young man !!

Steve Theriault

Good service and selection

Margaret Leclaire

I enjoyed my experience at Teppermans today ,I spoke to well informed staff ,about many topics ,and made my puchase ,happily .Thank you.

Bonnie Regnier

Great service & friendly staff

Debbie Elgie

Very ifficiant

Wendy Smith

Great service and great price. Sales person Rosaire was perfect

tara waterman

Brian was very friendly and helpful

Rosabelle Gabourie

The salesman was so helpful and so informative he’s a nice young man I wish I lived closer so you go in to say hello to him he works in appliances I bought a portable dishwasher

Todd Noel

Rosaire was very patient. Ģreat experience

Greg Walton

Went in looking for a washer and dryer after our washer died and Justin went above and beyond to find us the dryer we wanted during this challenging times!

Jacob Trudell

Curtis Godfrey, best in town by far. My G.

Paul H

1 star for the salesperson 1 star for the friendly delivery persons You delivered the wrong mattress, we waited 2 weeks for you to call that our mattress came in, now we are waiting another week for exchange. All the while, I am not sleeping well at all because we got the wrong mattress in the first place. And not even an apology!!!!

Alison Kells

Rosario was extremely helpful and made our experience positive. No pressure sales. Great advice and recommendations. Thank you!

Joe Wszol

Easy, enjoyable and staff was very knowledgeable. Thank you!

Cindy Keith

Always helpful and good sales people.

Jb ?

Sales man tryed to renig on posted price said was wrong price on posterpedic bed and wouldnt let us have it price was $549

Greg Bergeron

THE WARRANTY ISN'T WORTH THE BROCHURE IT'S PRINTED ON. CHECK OUT ZUCORA REVIEWS 1.3 OUT OF 5 IS BRUTAL. THIS REFLECTS ON TEPPERMANS AS THEY KNOW THAT THE COMPANY DOESN'T STAND BY ANY WARRANTY SAME AS THE DEPARTMENT STORE ITSELF. FURNITURE SHOULDN'T NEED TO BE REPLACED AFTER 2 YEARS OF OWNERSHIP. I'M DONE WITH TEPPERMANS FOR A LIFETIME. YOU SHOULD DO THE SAME BUT IF YOU LIKE GETTING RIPPED OFF CAN'T SAY DIDN'T TELL YOU SO. OH AND TEPPERMANS I DON'T NEED YOUR GENERIC RESPONSE EITHER! YOUR ARE NOT SINCERE AT ALL!!!!!

Catherine Patterson

Our experience at this store is always great. Rhonda Bennett is a superb salesperson. !!! So far we have never had a bad experience.

Angelo Ligori

The sales person was busy on cellphone. After a few minutes he helped me on a sale that I pointed to from a flyer. No greetings and purely transactional exchange. Got my receipt and left.

Kim Brown

Rita helped me to choose a fantastic mattress and she was so pleasant and helpful.

Glenn Walton

The staff is very knowledgeable, they definitely have product knowledge. Some sales people at their competitors wing it.

Kristen Morin

Went in today to look for a new fridge and dealt with Brian C. He was very knowledgeable and showed us many different options so that we could compare properly. His attitude and sense of humour made for a great experience.

Gayle Dawson

Great service. Pleasant sales staff

Ed Stonehouse

Service and knowledge was excellent ???? Thanks Rita

Peter Racz Enterprises

Quick , easy and convenient . Thanks Tepperman’s

Lorelei Pertan

Bought a new TV today service was excellent as always.

Stuart Roberts

Great experience at Teppermans . The sales team is great especially Rita! Great job Rita . Very friendly and gets the job done quick. Thx for a great experience today!.

kevin dionne

Love dealing there,great selection,friendly staff

Erin Van Raay

Purchased a fridge yesterday. Asked that the door be open from left. "Ohh yes" replied the salesman "I will order it that way". Picked up fridge today brought home and door was wrong open. Called and receptionist she says "ohh there's a charge for this and it all has to be arranged beforehand". "Sorry, I replied, but this was not the information I was given yesterday". No verbal response which implied nothing was going to happen to help satisfy me. I sighed and said "well ok then" and she... "Bye Bye" I am a business owner in Chatham and know how important it is to satisfy my customers at every possible chance. It's really sad to think a company like Tepperman's can be successful at such a low degree of customer service. Good buy tho and Devon was a very pleasant salesman. I feel they could improve on some things. Dave Van Raay

eaglezwingz1

Couldnt be more pleased with the respectful manner that every shows at Teppermans . Good price good service andgood products! Special shout out to Brian Carney who is zbove and beyond...you rocked it!

Warren Jansen

We recently purchased a mattress from Tepperman’s Chatham store. The experience we encountered merits a review. As we entered the store we were really impressed with the brightness and display of electronics, appliances and furniture in general. We had prearranged a meeting with Rita to look at mattresses. She listened to our need and immediately gave us her insight about the features of the different mattresses. She made our decision easy to make. It was a pleasure to deal with someone so experienced and truly interested in our need. The delivery of the mattress was carried out as scheduled. The full experience rates 5 stars.

Brad Goldsmith

Judy was awesome helping us buy a mattress. Love it. Give her a raise.

Marie Louise Faubert

I went in to look for dryers and I walked out having purchased a really nice dryer. The person who looked after me was very very pleasant and quite knowledgeable of the product that I was purchasing. Very very happy with my purchase.

Marg Oakley

The staff I dealt with for our window A/C were polite, friendly and knowledgeable of their product.

Lexi Mater

In store customer service was great. (That’s how they trick you) Once we purchased our products (living room, 3 bedrooms, TV) and ran into issues, customer service severely went down. TV broke within 3 days of purchase. Instead of being decent and replacing it, we had to call Samsung, who then referred us to a technician. 2 weeks later one of the two parts needed were in and the technician came out. If it can’t be fixed Tepperman’s still won’t replace it, will have to wait to deal with Samsung. Absolutely awful customer service once they got your money. Also some furniture came broken. And others won’t go together as instructions say. Just awful. Regret giving them so much service. Did refer them to family but then recanted it. WILL NEVER REFER ANYONE OR GIVE MORE SALES TO THEM.

Michael Iantosca

Very nice people with patience and prompt service especially from Al .

Aubraye Closson

Teppermans in chattham is definitely the place ill go to for getting stuff the staff is nice and very helpful

Anne Rombouts

Customer service was outstanding.. My salesperson Tim Aarssen was very knowledgeable on the furniture I wanted to purchase and made it a great shopping experience.. Delivery was exactly as stated ..

Rick Dobrowney

Pretty good. Staff helpful but not pushy.

Nic White

Great prices and service! Ask Rhonda for help! If you are in the market for furniture, mattresses, or electronics you may as well make this your first and last stop. They have the BEST prices consistently, along with top notch customer service. Rhonda takes care of her customers even long after the purchase. For me it is very important that the adviser actually listens to me when I'm explaining what I am looking for, gives a great price, along with fast service. Tepperman's consistently delivers this! Ask for Rhonda!

Ron Mandeno

Very relaxing and positive experience. Thank you Tepperman's.

M Green

Sales people were friendly, helpful and gave us enough space without being pushy.

Vanessa Fiorello

DON'T SHOP HERE. Tepperman's is a sleazy bait and switch salesman. How they have a good reputation is beyond me. If I could give this sorry excuse for a furniture store zero stars, I would. They're no better than those guys who e-mail you with the good news that your long lost uncle, the Emperor of Nigeria, has named you as the heir to his vast fortune. The "Black Friday Sale" is a complete scam. I had a cart of items that I put together less than a week ago but hadn't purchased yet. When I originally added all the items, there was no "sale". So, how come now that there's this amazing 70% off deal, the EXACT SAME ITEMS now total up to $800 MORE than before the "sale"? A couch that cost $998 last week with no sale costs $1300 today. A recliner that was $589 last week with no sale is $899 today. Such great deals, so wow, much amaze. I called the store to get some clarification on pricing. The salesperson who answered the phone might as well have been a guy they pulled off the street that morning with no knowledge of anything to do with the company that they work for. He didn't know anything about this huge "sale" that was going on. How odd. After some humming and hawing he said I would have to put through the order with him on the phone to get the sale price. Super strange, but ok. I gave him my order over the phone and he said he would call me back to confirm. 10 minutes later, he calls me and says "Congratulations, this is the challenging order I've ever seen". Really? A living room set, a television and a bunk bed is "the most challenging order" EVER? Amazing. I was still willing to let all of this go...until I received the sales order and see he charged me for two separate deliveries and then a bogus "protection plan". I cancelled my order at this point and went to The Brick. They processed my $7k order just fine, somehow. I will NEVER shop at this store again and will advise everyone I know to do the same.

Evelyn Schleihauf

Curtis was very nice helping me with my order

Marilyn Trotechaud

While the in store service and staff is the best I regret to say the delivery service was a nightmare. From arrogance to rudeness to having to ask 3 times for a piece to be brought in off the truck as they were packing up to leave. No excuse for this kind of shoddy delivery service. Certainly undermines the sales staff's hard work.

Mark Gazarek

The service and people were very helpful and friendly. Not a bit pushy like some stores. Thank you for your kindness.

CAROL PATTERSON

I want to thank you for your customer service your salespeople and especially your delivery people since December it has been an amazing journey with Teppermans everything that I have ordered and has been delivered has not had a thing wrong with anything everything was done in an absolute wonderful manner Thank you again

Christine Desmarais

Got exactly what I wanted immediately

Leanne Hughes

Jordan was very helpful, friendly and found what I was looking for. Great service.

Chrishyru Gouveia

Worst place I’ve ever dealt with!!!!!!! They’re nothing but lies, and don’t care about their customers! I’m bringing my business to the brick. I purchased a washer and dryer there two weeks ago, the sales lady amy said no more than 5 days for delivery. My current units broke two day later so I called the store to see if we could get the new ones ASAP. The manager told me I could pick up in London, but they were scheduled to be delivered on Tuesday(this was Saturday) I purchased them the Thursday. When I called Tuesday afternoon they didn’t know what I was talking about of course! I had 5 different customer service reps say well np we’ Cancel your order no problem(they don’t care about their clients) then Amy left me a voicemail early this week saying they can move it from July 17 to the 10th but was trying to get sooner and would call me back. I had to call her today (6 days later) and she said well we thought you didn’t want it that soon(like really I’ve only called 50 times because I have a family of 7 and no washer or dryer) so they are saying another 3 weeks. Then they say what do you expect a month after purchase is nothing. I guess the whole world is rich and buy things just because lmfao done with these people I’ll give the brick the 10k I was gonna spend there. Called the brick today they can have the washer and dryer out tomorrow morning if I buy them today(explained what happened and they said don’t worry we’ll take care of you) if you don’t mind being lied to, and don’t mind waiting 1-2 months for delivery then teppermans is the place to go, for anyone normal don’t waste your time. The last three times I was in the store looking at things we were then only people in the store that should have been my hint.

Nicole Mallett

Great, easy buying experience. Computer system froze but not the employees fault.. happy with our purchase!

Kim De Meester

Just did a purchase over the phone and the customer service was absolutely excellant. Amy and Michelle were both friendly, helpful and great to deal with.

John W. Jackson

We like Tepperman’s. James is very knowledgeable.

Dan Adh

bad experience with tepperman, waited 3 months for 1 bed and finally got delivered after 2 attempts. wrong boxspring size. poor communication from tepperman to delivery team. i have the bed frame sitting without 1 boxspring right now and waiting for them. no idea when they will call or come. never will order anything from them again.

Cheryl Kuyvenhoven

Great and fast service today! Thanks, Brian Carney and Raven.