Reviews of Lally Kia (Loan Agency)

Josh Miller

Very friendly and helpful. Just didn't have what we were looking for.

Sherri Wing

Fast service

Michael Schinkelshoek

Got us exactly what we wanted. Quick replies.

Gary Badder

Friendly people, nice cars.

Riley Gifford

Have had a solid buying experience at this dealership and as of recent my first service experience has left me with a good impression of Lally Kia, fingers crossed that it remains the same way but as of today I am a happy customer.

Julie A Smith

I had my 2016 Rondo in for Service 3 last week. I was dropped off & picked up at another location, not at home. I was later called by Lori and the only problem was a dirty cabin filter. It was replaced with my permission. I Corinne & Lori are always kind and courteous in the service department. I am very happy with my Rondo. This is my 5th KIA vehicle and I'm a very happy customer!

Susan Galbraith

We have just purchased our 4th Kia. The first 3 were Kia Sorento's and this one is Kia Sportage 2017 from Lally Kia. The customer service at Lally Kia is outstanding. Everyone goes out & beyond to please their customers. Luu Nguyen is our salesman, he makes our vehicle buying a positive experience. Corrine & Laurie in the service department take excellence the care of their customers I especially want to mention Mike Webber the General Manager. He discovered a mistake had been made in our purchase agreement and phoned to explain what happened, he said Lally Kia would be issuing us a cheque for $5000.00. I would like to take Lally Kia and their team for being so honest with us as I realize not every dealership would have made that phone call. The people at Chatham Lally Kia are very good at what they do. We recommend them to family & friends. Very Satisfied Customers Susan & Paul Galbraith.

Horst Quecken

I am a 76 year old and i assure you that i will never have you people ever service the KIA Sorento i own. There are other shops in Chatham that do the work without ripping you off for estimates first . I spent almost 200 dollars in total,for 1)you telling me you cannot reprogram a KIA brand remote and 2)tearing my shifter apart to find that a broken wire ( activates the overdrive on /off switch light on the dash cluster )which you did not repair,but chose to spend time putting it all back together "as found "with a suggestion that i make another appointment to have the broken wire actualy connected ,er fixed at an additional hr to an hr and a half shop time. To quote the Mechanic i know the problem is the broken wire as i touched both ends together and the dash light came on . Please Note that i had asked for a diagnosis AND REPAIR>obviously and sadly you do not listen to your customers.

Gabriel Forero

What a great place to buy a car! and even better when Luu is your sales person, unbelievable service, warranty and price!! Thanks guys!!!

Sherri “SherriBerrie” Franz

Communicated first by email. Scott always got back to me seeing romptly, was professional and true to his word. Everything completely without any issues and with courtesy. Always felt like a valued customer. They also offered the best service and pricing and I had tried 3 other dealerships.

Angus Sinclair

Great service from Kyle.

Rob Magwood

Had a great experience dealing with Rob, not myself just for clarity. Felt very comfortable and not rushed. Would and HAVE recommended Kia to others.

Caitlin Sousa

I went in knowing exactly what I wanted to test drive and Scott made the process extremely easy. He gave me all the info I needed without being pushy. I'm extremely happy with my 2028 Rio5. I'd live in it if I could.

Caleb Coatsworth

They came and picked up my Sportage while I was at work. They serviced and returned it before my shift was done. I highly recommend their service staff.

Kenedie Kelley

Luu and Steve were amazing to deal with. Contacted him Sunday about a vehicle I was interested in and drove off the lot on Tuesday evening. Was a little disappointed that on my 1st week of having the car the engine coolant light came on as the fluid was low. The service department should of topped all these up before I even drove away. However I spoke to Luu and he promptly fixed this issue for me. Was just a pain trying to make arrangements to go back again. I will be back when the time comes to see Luu and Steve.

Marcela V. Rebolledo

Amazing Service, The Lally Kia Team is super friendly and very professional. They gave me the necessary information about my car and walked me through the whole the process. I Couldn't be more happier. I am loving my car. Thank you Lally Kia Chatham =D!!

Dave Daley

We bought a car from Lally kia, it was a used vehicle. They threw in a set of winter tires to encourage us to purchase from them rather than another dealer. When I went to have the winter tires put on, I was told by my tire shop that the tires were not even good enough for them to put on. So instead of saving $600, I am now out $600. Buyer beware with Lally Kia - they are scam artists on their used vehicles (at least - I'd never trust them even for a new vehicle). * As a follow up, the dealer did make up somewhat for the tires. It was only after a lot of wrangling and a bunch of social media complaining though, so I'm keeping my review at only 2 stars. * Jan 2018

Justin Johnston

By Buying experience was very positive for my first new car. Scott was very knowledgeable and honest and made the experience very easy and enjoyable. Would defiantly recommend Kia to my friends and family in the future.

Ron Francisco

Excellent, timely, friendly service. Clean & neat shop. Large selection of new & used cars, knowledgeable staff. Waiting area has beverages, tv & reading material, WiFi available & a Macdonalds across the road.

David Munro

Very helpful. Fixed the issue with my car fast and washed it too.

Kiki Cowan

Very friendly and very informative , highly recommended

Austin Beyak

This was my first time buying a car and Luu could not have made it easier.

John Hills

Knowledgable parts people

Susie Tate

Kind, understanding people work here

Kevin Jones

Best dealer in chatham

Amanda Cousins

SOO many good things to say about Lally Kia. We attempted to purchase vehicles locally multiple times, however, we were not really given the time of day from the people we dealt with. We then came to Lally Kia to get a vehicle for my husband, and spoke with the GM Mike directly. He ensured that we were given the best possible service and that we got the vehicle that worked best for us. We came back a year later to get a larger vehicle for myself and worked with Rob and what a guy! Very personable and he helped steer our family in the right direction (I was so indecisive). Many thanks to the Lally team! we will be back when we are ready for our next vehicle :)

Stephanie Johnston

Great service :)

TJ Coates

I took my Kia here twice for repairs after buying my car in Windsor. I do not like the service department at all - not remotely outgoing or friendly. I was told the wrong repair needed to be done, so I took it somewhere that can "show and tell" rather than just make up the fact you need all of your brakes replaced. I will only return here as necessary, and not out of choice. Always get second opinions after this place gives you a quote.

Joanna Carroll

When we first walked in we were greeted by a lovely woman named Laurie. She was super friendly and knowledgeable. Scott helped us with all our questions and made us feel comfortable. He didn't try to push a sale on us, he was honest and straight forward which we really appreciated. I highly recommend coming here if you are looking for a new or used car ????

Martin Pelletier

The people in parts and services are really friendly

Lorrie Jim Dillon

Pushy salesmen

Jonathan Gonzalez

Fantastic experience, staff is friendly and maintenance is done in a very timely manner.

Daniel T13rocks

You'll be treated with great respect, what more could you want?

Jennifer Ronda

Smooth and easy process! Sales and Service departments/staff were clear and full of info to help us make the right decision for our driving needs!

Heather Howie

Very good. Scott is great.

John Febrey

I recommend Lally Kia and their team to anyone who is looking for a better, more pleasant experience while buying or servicing a vehicle. Each staff member at Lally Kia is experienced and courteous, and provides exceptional service in a prompt fashion. Their products, services, competitive prices, and customer care are second to none!

S. Clifford & Family

If you're not covered under warranty these guys charge like they're going out of business. The manager made it clear to me that mine and your vehicle can be diagnosed at other non dealer shops for less. The $200+diagnoses quote they provided for a simple coil change has lead to this poor review. I purchased the part for $85 and replaced it myself in 5min with one tool

Jessica Reaume

Angie & Matt were amazing to deal with!

Avinash Ghosh

Excellent service in sales - Shout out to Rob Reaume and Scott Aarsen :) There was no pressure and the sales staff went out of their way to help us out during COVID car shopping. Brought the car to our driveway so the family could actually see the car without all of going to the dealership. Found the best option for our case and helped us figure out the best trim level for our needs. Would definitely recommend Lally Kia hands down! You come for the car and stay for the service :)

Jerri Long

Service department is always friendly and helpful!!

Michael Bond

Very happy with the service at Lally Kia even after spending a large amount on a repair. Why, because they have high quality mechanics (always happy when Adam work on my vehicles) and a great staff of service advisors. Always prompt service and treated like family. I recommend Lally Kia for anyone looking to have a vehicle serviced and they do all makes and models.

Karl Gingerich

Only one visit for service so far, but they were a friendly bunch, very prompt and reasonable priced. I'll be back. ????

Nataly Blas

Lally Kia is truly a great car dealership and the service department is first class all the way. The sales staff were amazing and took care of everything for me and my family. Lally Kia has changed how I look at car buying and getting my car serviced. Thanks for being there and all your help. Thanks you Lally Kia.

Dennis Kerrigan

Great service and dialogue with Kyle and team to make sure my new Kia is serviced to my expectations and requirements. Dennis

Sonia de Oliveira

Great Staff

Alyssa Strain

Hello Kia! I just wanted to say a giant thank you to Kia and our local dealership Lally Kia in Chatham, On. We recently were in our second accident. Our first happened In the Rio in 2017 and the forte this year, both cars held up amazing and kept our children and myself so safe. We walked away with very minor injuries. Lally Kia has kept us in the Kia family every time and they always are so kind and welcoming but this interaction was just above and beyond. Scott Burke was my sales associate, and I honestly cannot say enough amazing things about him. No matter which car I looked at, he highlighted all the key features, spoke highly on their performance knowing stats and minor details most sales individuals miss. He made it very difficult to pick a new vehicle only because he made each and everyone sound incredible. We did chose the Sorento this time around, and I couldn’t be happier. Scott answered all my questions prior to purchasing he made the whole process so comfortable and easy. Being this is my third new vehicle I was astonished at the incredible service I was given, and how helpful he was along the entire process. The entire staff from Mike, and Steve were also beyond helpful and kind. We appreciate our service so Much but most of all we are so happy and thankful to be apart of the Kia family again. Thank you so much!!!!!

Josh D

A great dealership friendly helpful staff. Ask for Scott a super friendly helpful salesman, very knowledgeable.

Stacey Hickson

Great service. They went above and beyond to get me the best deal possible.

Martin Harder

Very happy with my car friendly people easy to deal with good job keep it up

Brent Davis

Service was excellent and quick.

JZ V

Never again

Bruce Mair

Always a pleasant experience when dealing with Lally Kia. Their service is great. I find their prices to be fair, and the work performed quickly and well.

Carla Brown

Lally Kia is amazing to deal with. They got me into my Kia Soul and I love it! Thanks Luu for the amazing service. The service department is friendly and amazing people as well!

family wall

We feel ripped off every time we bring our brand new kia in for an oil change, even with the very first oil change at under 6000 km they claimed it needs a new air filter and more, some how they can make sure your bill is very high

N R

The service was a voluntary recall, called for an appointment and got in quickly. I've always had a great experience with the team but this trip around was a bit different. I had asked to check for leaks and had a one line response stating the KROWN anti rust protection disallowed a visual indicator of any obvious leaks. I'm left wondering did they check levels or was it a simple visual?

Dennis Rothenburger

I submitted the details of my pick-up to AutoTrader for their so called "Instant Cash Offer" and Lally Kia was given as the dealer closest to me participating in this program. A salesperson(Jordan) messaged me and we arranged a time for me to go to the dealership to inspect my truck and finalize the offer to purchase. When I arrived at the dealership Jordan greeted me and the handed me off to the Sales Manager Scott, who then took over. Scott went out of his way to get me the best offer possible for my truck, took care of everything and the next day everything was done ! I highly recommend this dealership and both Jordan and the Sales Manager Scott for their friendly and efficient service !

Eli Bennett

Fantastic buying experience. Luu is the best kind of salesman: totally focused on getting it right for us. No pressure, eager to explore any scenario to make sure the fit was right for us. It left us totally at ease. Even the pitch for add-ons done by Steve (insurance, rustproofing, etc.) while detailed had none of the hard sell I was expecting. Luu and the team even went above and beyond to accommodate an oversight on my part, and get me home with my new car. Having rented countless cars to make sure we were getting one we liked, we knew we would be happy with a KIA, but the experience at this dealership will ensure I return here when it's time to buy again. Well done!

Susan King

Very helpful Customer service was awesome

Scott Aarssen

Lots of new car inventory and a great selection of used cars! They have everything! Trucks & Vans, SUV's, sedans, sport cars and an amazing selection of near new Luxury vehicles. Lally Kia has you covered.

M&J gray

Thank you to the great team at Lally. Luu and Steve were very accommodating, professional, and helpful in getting us our latest new car, finding out the terms and conditions on the warranty coverage, and answering all our questions. We intentionally seeked out Lally for our vehicle, even though we are 1.5 hours away, as the service has been astounding over the years. Thank you Lally!

Carly Ouellette

I had a great experience here! I was purchasing my first car and Connor and Steve were very helpful, patient and knowledgable. I had called ahead and mentioned I was looking at a Kia Soul. When I arrived, Connor had all of their models pulled up to the front for me to look at and had all of the different prices already printed out. As a first time car buyer, this was all new to me and they walked me through everything and explained what everything meant. They went above and beyond. I highly suggest to anyone. I also love my 2019 Kia Soul EX+.

Renate Wistuba

I love working with Luu at Lally KIA! He is so professional and always keeps up with his customers. This is my second vehicle from Lally Kia and both experiences were awesome. They do all they can to make it easy and affordable for you. I know I'll be back!

Diane Coolman

Scott from Lally Kia in Chatham was great to work with. He went above what was necessary when he actually delivered our car for us! Would recommend Lally Kia.

Roxy

We recently purchased a 2018 Kia Niro and love the vehicle! The staff was very kind, especially Steve. We had a small hiccup with getting our rear mats in, but it has all worked out. We have always bought Honda and other brands and randomly decided to go into Kia to look for our next vehicle and we're not disappointed. Our next purchase will probably be a Kia as well from the Chatham location.

Jarrod Weaver

Excellent costumer service and we'll above the call of duty to ensure you will receive the vehicle for you

Byron Archibald

Very pleasant staff and good service

Karen Mardling

My experience with Kia in Chatham with Lu asmy salesman was very satisfying he was very informative and went over all the details with me the financial part of it was very easy and very fast and quick approval was was made and I drove out with the new 2018 Kia very good experience

Candi Hillman

We highly recommend going to see Rob Reaume if you’re looking for a new vehicle. He was so helpful and informative and went above and beyond to make sure we were completely satisfied with our new Kia Sedona.

peter gilbert

Not good...$$$$$$,,,,,,,outrageous pricing....

lefty franko

This visit was extremely pleasant. Very good customer service.

Michelle Lucier

Very willing to strike a deal. I tried to deal in Windsor unsuccessfully & went to Chatham. Staff were friendly & stayed late to negotiate. They earned my business.

Nicole Leclerc

I have been with Lally Kia for a long time. Customer Service is always spectacular. They have high standards when it comes to their cars being safe. If you are needing a newer vehicle...I recommend Lally Kia. Give it a try!!!

Kim Taylor

Excellent staff. Love my kia soul....! I will definitely be a long time customer ????

Nikki C

We bought a vehicle from them and the experience was great!! The staff there is very friendly, helped answer all our questions and were not pushy. We love our vehicle we got as well!! Thank you for all of your help!!

brian Carney

We have been dealing with Lally Kia now for 4 years and are on our 3rd vehicle from them. Cant put in words how great this dealership is from service to sales they are fantastic and have never had an issue with them at all. They go out of their way to look after you knowing time and money are of value to the customer. We will of course go back to them for our next vehicle :)

Johan Neufeld

My best experience ever buying a new vehicle At Lally Kia.

Samantha Bailey

Its a great place to do business! :0)

M Pettipiece

I’m so happy with my Kia Soul!! Highly recommend Lally Kia and Angie Tellier to anyone who wants great service with flexibility and friendliness. Angie went above and beyond to make this whole experience go as smooth as possible, and I cannot thank her enough. She took the time to work around my schedule to find the best car for me; even with living hours away. If you need a new car there’s no better choice than Lally Kia and their team. Great experience all around! :)

Louise Curtis

What an absolutely wonderful Experience! Angie Tellier was a pleasure to work with as was Mike!!! I was treated with respect and patience as I read every single Document lol. Mike even laughed at himself when I misunderstood a warranty he was explaining lol. No worries I laughed as well. It was one of those moments ????. I would recommend Lally Kia to anyone. I love my 2022 Soul in Lunar Orange! Such a wonderful car to drive!!!!

Debra Klippenstein

After doing several weeks of research and visiting many car dealerships, we finally found exactly what we were looking for on the Lally Kia lot in Chatham. Our salesperson was friendly and helpful. However, the following day we realized there was a misunderstanding affecting our purchase. We decided to speak with Mike, the Sales Manager who was very receptive and rectified the problem immediately beyond any expectation we had. Now we are very happy to say "It is well with my soul"!!! Thanks again to the good folks at Lally Kia. .

Ravi Sehgal

I drove 5 hours to see a 2016 Sorento. I dealt with Luu and Mike Weber the sales manager. The vehicle was advertised on their website for $26803 + sales tax. When I arrived they surprisingly said there were additional fees on top of the advertised price including Omvic, nitrogen and vehicle protection etc. By Ontario law an advertised price must be "All In" pricing and can not include additional fees with the exception of licensing and sales tax. When I addressed this with them they sent me fine print from the site that said "price shown does not include applicable fees". The law requires all fees must be included in the price regardless of what fine print they include. Luu was a nice sales person but dont' let it blind you to your rights. If you plan to purchase a vehicle from them, please know your legal rights that all fees must be included in the ad price and report them to OMVIC if they try to add on fees.

Maddy Shadd

All the staff were very nice and helped with all of my questions. Jordan is the sales rep that helped me find my dream car! He was very knowledgeable on the car and knew all the features. Steve is also someone who i spoke with who was very in depth and made it so i could understand what was being said. I give Lally Kia 10 stars. They also have an amazing warranty program with their vehicles that beats any other dealership. I have nothing to complain about with these guys!

Tyler Austin

I had the pleasure of dealing with Scott Burke, at Lally Kia when we purchased a new to us SUV. Although I was not looking for a Kia, Scott made my purchase of another pre owned brand on the lot seamless! My wife and I are very happy with our vehicle and the service we received from Scott and the finance manager Steve. I would definitely recommend this dealership to anyone looking for Kia or any other brand of vehicle for that matter!

Reginald Houle

I have always had excellent results and service keep up the good work. Thanks for the follow up Corine Reg.

Todd Cousins

less than a year ago i had bought a 2017 Kia Sportage Ex premium and delt with a great sales team. enjoyed the service so much my wife and i just bought a 2018 Kia Sorento Ex + v6. 10/10 would recommend!!!

Donna Alliett

I seen Luu about getting a new vehicle. Told him I really like the Veloster. He found me a sweet ride and brought it to me. Loving my new ride. Tyvm Luu and Lally' s for the awesome service.

Jessie Brooks

Scott is awesome to deal with. He restored my believe in the KIA dealership. Friendly to deal with and Knowledgeable. A real pleasure to deal with.

Mike Ecker

Went in to test drive a kia Optima.Nice car tons of room for a four door sedan.Luu ,the salesman is a very friendly and informative person .Makes you feel at ease no pressure.I bought this optima and even traded in my old car for a good deal.Called service got a price for winter tires and a good price there also and friendly.I had a request to Have all my options and car ready in basicly one and a half days and it was ..Very impressed .

C Ellis

Always amazing!!

Brianna Simpson

I highly recommend Lally Kia . My sales man Rob was very professional, listened to me and what I was looking for as in a vehicle and payments. My wants and needs. When I went in to pick up my new vehicle he went over paperwork with me and answered all my questions and showed me around the shop and introduced me and went outside with me and went over my car inside and out again before I left the lot. Thank you Lally Kia and Rob for helping me get into a vehicle that I very badly needed .

Florenta Grant

My agent was awesome, helped all the way from the beginning to the end and after ..Jordan Robertson is his name very professional and very helpful during this Covid19.

Christopher Pimentel

Amazing customer service and very knowledgeable staff.

Cynthia Hiatt

Purchase our Soul out of town because dealership didn't have any. Received a Recall notice. Took it locally to Lally. Service department staff were excellent, friendly and efficient. We will be back!

Trevor Greenall

Luu, Mike and Steve all works as a team to help me with my first lease. I love the car, service and price. Thank you gentlemen!

David Mayne

Really love my forte, just had it in for it’s 24,000 service. Great job everyone, I was taken care of right away and everything was explained also the cheapest price if you compare it to other dealerships ????

Arie Bri

The sales team was great and I had a wonderful experience. I would be happy to purchase from them again! Unfortunately I went in for service today and felt like the women that helped me was rude. There was a communicate issue. She quickly asked me who I had spoken to before as if she was trying to get someone else in trouble (because that information really wasn't relevant). Without apologizing for the error, she started instructing me on what I had to do next time. When I tried to express my frustrations (a customer can't be expected to know the companies policies and procedures) she kept interrupting me and talked over me. If she had just apologized and had better customer service skills, instead of behaving passive aggressively, it wouldn't have been that big of a deal. I enjoy supporting healthy work environments, if she's okay with treating customers like that how are other staff members being treated? Because of this experience I likely won't go back for service unless it's necessary for my warranty.

Sue Canning

Great service and friendly staff. Love that I have the option of being given a loaner while they are working on my car.

james depuydt

Connor was an excellent sales person. Professional and answered all questions we had. Would definitely deal with Connor again.

Charlie St Denis

Bought a second hand 2019 Kia Sportage from Lally Kia in June 2019 from Rob Reaume. Totally impressed with Rob and always said I would buy a car off of him anytime. Love the Sportage and never had any problems with it at all. I brought it in the the second oil change and tires rotated and the Service Advisor said you need a front end alignment. I said how could that be. He said you likely hit a pothole. The truck was driving GREAT. I told him our 2007 Pontiac Torrent has almost 600,000 km and we likely had 4 front end alignments if that. I said go ahead and do it. $100 later I'm driving down the road and it's pulling to the left and the steering wheel is turned to the left after they said they did a steering wheel calibration. Service department called the next day to see how we felt about the service and I told them not good and was not impressed. I was not going to bring it back to them to fix as there was nothing wrong with it before. I took to another certified mechanic and they re calibrated the steering wheel properly and rotated the front tires and it has been straight as an arrow since. This would have worn the tires in no time. I waited to post this as I thought someone would get in touch but nothing so far so you don't need to call now. I have lost my trust and will stick with the certified mechanic that has kept our 2007 Torrent on the road. I noticed another Gentleman had this same problem when I read the reviews. I hope Lally Kia learns from this and doesn't do it to anyone again.

Kendel Henry

I had the best experience working with Angie! Lally kia is by far the most friendly dealership I've ever been too and she made the experience 1000% better. I recommend lally kia to anyone looking for new or used cars. They really are amazing with getting you the perfect car and perfect rate! Again thanks Angie!

Ben Chaffey

Very friendly, helpful and knowledgeable.

John Pach

Great sales staff polite and friendly

Helena Caetano

Helpful staff.

Emilee Dale

I had an awesome experience at Lally Kia when purchasing my new Sorento! Connor helped me find the perfect fit for my lifestyle. I could not be happier with the process of purchasing a vehicle. Steve got me all of the protection and info for my car and financing. At every point of my experience I was given options and ALL of the information. I had time to think about all of the options available, although I didn't need long after visiting some other stores and getting the same old "hard sell" routine. I would highly recommend going in to see Connor for a stand out, one of a kind experience!

Patrick Clowater

Very efficient. Thank you for all your help.

Camisha Kelly

RAVE to Rob Reaume and the rest of the staff at Lally Kia for making my new Jeep Wrangler purchase a breeze!! Thank you all so much for your hard work/kindness and for always going above and beyond - I've honestly never had such great service. My new Jeep is a beast in this snow and I can now drive in any weather without hesitation! Couldn't be more happy with my purchase and the service I received from you guys, thank you all again :) :)

Harry Alexander

Purchasing was pleasant. Sales people very helpfull. This is second vehicle I have purchased from Lally Kia. Very satisfied with the service department. The Sedona is very comfortable and enjoyable to drive.

Lisa Sparks

Top notch personal service indeed. I've never been treated better. Thank you Rob Reaume.

Kelly Thomas

Excellent service and sales people

Irene Korczynski

Very happy with my experience. Rob Reaume made it easy to choose my kia soul. Professional, knowledgable and friendly. Happy with my kia soul.

Lisa Lozon

I purchase my Kia Optima from Rob Reaume at Lally Kia. The best experience I have ever had buying a used vehicle. He goes beyond what is expected . I recommend if your in the market for a vehicle go see Rob. Thanks for everything!

Jessica Young

We had the pleasure of meeting Luu at Lally Kia in Chatham while looking for a new van. It took him no time at all to respond to my online request to he contacted. He was super friendly and helpful. Such a joy going into a dealership and not feeling overwhelmed. Thanks so much Luu for your outstanding service, we will definetely seek you out again for our next vehicle when the time comes! Thanks again, Jess and Joel

richard beaudry

The initial contact was through a salesperson named Carter. He was forthcoming and personable in providing necessary information about the sought after vehicle. I then got a call from Scott who was likewise. We negotiated a fair deal. Trust had to be a factor has he could not see the car I was trading in other than through pictures. That gave me confidence that I was dealing with quality people. Steeve took over the transaction afterward. Very amicable and professional. Listens very well and he worked hard to provide quality documents.and get me the best financing rate. He convinced me to purchase the extended warranty after much negotiations and a lot of hesitation on my part. His arguments were of a reasonable person, which I liked. Steeve hos very attentive and dedicated. Delivery took place in Oshawa to which I drove from Gatineau. The driver from Chatham was Bob. He was knowledgeable, friendly and the documents I signed were the same I had received electronically No surprises is always good news. The transaction flowed well and with professionalism all the way. There is a downside though. I found the engine sounded trashy. I discovered that the engine air filter box was not closed at all. Carpets for the rear seats were absent even though they were showing on a picture of the vehicle. The protective plastic was still on the vanity mirrors. Finally, a rubber bumper on the drivers door is missing. I therefore kept my Koup rear seat carpets which fit perfectly and I will get a door rubber bumper from my local dealership. All in all though, a very good sales/finance xperience but the prep work for the car was spotty. In general, this is mostly the case with dealers.

Cassy Daigneau

The team at Lally Kia are beyond excellent! They got me into my beautiful Kia Soul at lightning fast speed and we’re so kind, easy and seamless to work with. I am still smiling ear to ear! Thank you for such an awesome experience , I always feel cared for at every Lally dealership I have been a customer of. Thank You!!!!!!!!!!

Jackie Simpson

Nice and very friendly staff Explained things to me so I understood what repairs and cost work Nice waiting area for you to wait for your vechile ......

Mandy Bond

Accommodating and courteous! I always feel like I am in good hands.

Dylan Webster

Kyle and Joel always doing a great job! They were able to get me in a loaner while my car was in the shop. Also, told me how another problem I’ve been dealing with is covered through warranty that I wasn’t expecting. Definitely always doing their best to help the customers! Highly recommend LALLY Kia

William Thibodeau

Took over an hour and a half to do an oil change and inspection ,,then tried to push "extras " to be fixed, car was bought less that a year ago, 8 months to be exact and it need a air filter, cabin air filter, new wipers and an alignment? Come on really, not to mention the sales man that sold me the vehicle had made promises on a sirus radio upgrade that he never made good on. If it wasn't for the free oil changes included with the sale I would definitely not be coming back. I drive from out of town for this,what a waste of time. Oh just a heads up the inspection doesn't include them fixing anything they are charging you 100 bucks just to look at the car and change the oil that's it.

Jane McFadden

Very efficient, friendly service. Always able to fit me in at my convenience. No unexpected charges - always explained fully and details are listed on the invoice.

Professor Ruth

I recently bought the new 2019 Kia Sorento and had purchased the same make and model back in 2016. Love the power and pickup of the vehicle as well as the interior style. The UVO connection was easy to install on my phone and is great when you can remote start and unlock your vehicle from your phone anywhere. This vehicle is luxurious and rides smooth. Connor and Steve made the transition easy to the new vehicle and gave a good price for my trade in. They answered all my questions with ease. Definitely will be going back to see which vehicles they have to offer in a couple years!

Ashley Jacques

service department is very courteous and helpful

Russ B

I have just bought another vehicle from Lally Kia again great service from them, Jorden was great went through everything with me. Steve the business manger has to be the best at what he does gets the job done. Laurie is great, takes care of you from when you enter and guides you to where you need to be and always has a great smile. and the team in the service dept is out of this world Need a new or used car and need service go to Lally Kia even though they are a 45 min drive from me it is worth it

Dun Duw

Great sales and service people here. Will be returning for my next vehicle some day.

Adam Green

I’m very pleased with the process of buying a car at Lally Kia. Negotiating a price with Connor was not stressful. He responded quickly and politely, and was not pushy. It felt like the process was fair. I also appreciate that the finance manager, Steve, was thorough but also did not push me to buy the extra warranties. I drove three hours from Toronto to Chatham to pick up the car, and believe that it was certainly worth our time.

MARIO SR CHACON

LALLY KIA …... YOU ARE THE BEST DEALER TO TAKE CARE OFF YOUR CAR

Leah Praill

Great service as usual. Kyle, Bob and the service team always take the time to answer my questions. They are always accommodating my work schedule and usually pick my car up for service. Can't say enough about this team!

Jeff Millman

Recently had a major repair at Lally as the entire engine had to be replaced on my 2016 Kia Forte 5. Laurie and Corrine kept me in the loop though out the process and handled some unexpected mishaps with the rental company in a prompt manner. The entire process took about 8 weeks but were mainly delayed from parts being backed up. Despite being frustrated by the situation I felt Lally handled it well. Staff is always friendly and very accommodating.

Cynthia Carter

I have found excellent customer service here. Luu sold me my second car here. He was very easy to work with and made the process enjoyable.I love the facility. They have a great waiting room with a nice tv, lots of reading material, coffee, drinks and snacks. Everything is nice and clean, even the washrooms. I like how they always wash your car after you bring it in. When you buy a new car or a used one, it is always professionally cleaned inside and out. When you finance they always try to find the best interest rate for you. You just get excellent service. That is what keeps me coming back!

Debbie Hands

September 27,2018 - The staff in the Service Department, are very friendly and courteous. They get your car in for service immediately and today the car was returned to me in less time then expected. Went over in detail what was done to my car while in service, and suggested what should be completed in the next service. Great team in the Service Department, great to deal and talk with. Thanks Laurie! The staff at the service department are very friendly! Service is done in timely fashion. They gave me a loaner vechile to use while my car was in for service. Very satisfied was Lilly KIA service department! Thank You Debbie Hands

Katherine Verrall

Scott was most helpful thoughout the whole process of my recent purchase. Steve in Finace was informative and helpful throughout as well. Scott took the time to show and tell me where everything was in my car but also what it all did. He also made sure to sync my phone to the car so l am safe and hands free. We are a Kia family and will continue to reccommend this dealership in the future.

Joel Larsh

Great experience buying a vehicle from Lally Kia. Rob the salesman very knowledgeable and great customer service. Highly recommend to anyone buying a vehicle.

William Stobbs

Lally Kia, from the outset of the purchase of our 2014 Kia Rondo, has provided both myself and my wife Joan excellent service in response to any inquiries we have had in relation to operational interpretation. We have, and will continue to, recommend to our friends and acquaintances they should visit Lally KIia when considering a purchase of a new or used vehicle.

Jalen Tedford

My experience at Lally Kia was excellent. I am the type to be suspicious of sales people of any kind, but Connor was very friendly, helpful, and honest! He worked with me on my trade and gave me a great deal on a new car. We were still finishing up well after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks Connor!

Long Chen

It's was a great experiences to visit. The place was clean, organised and people are friendly. I was referred to this dealership through my supervisor, he brought his vehicle there last year and the after sale services were superb. Scott Burke helped me with my purchase, his personalities and expertise provided excellent services. We were very happy with our purchase and definitely come back for another purchase/refer others to him.

Nick P

Excellent service and staff. Will get you the best deal on any vehicle. Connor will take care of everything you need to get a great new or used vehicle for the best deal around.

Mike Hope

Booked a Service and Brake Inspection - had a squeal when backing up, primarily on damp days; that turned into whether I wanted Service 2 or Service 3 (whatever the heck either of those are); Stated I wanted my car FIXED but still questioned about 2 or 3!!!!! I guess one is more costly than the other BUT told them to FIX MY CAR much to their chagrin I am sure. I understand their "obligation" to inform the customer, but what does FIX MY CAR mean. Less than satisfied, sorry to say.

Precision Mobile

Couldn't put a deal together here which is just the way it goes sales guy was good to deal with and had a great sense of humor so no reason not to come back it was just numbers.

Bob Ricciotti

As usual great service. explain the issue i had

Mel T

Fabulous friendly knowledgable staff, a great kids area including snacks to make the process of buying a vehicle much easier with children in tow!

Lloyd Doe

Good place good people if your looking for a car

Linda Radmore

Great service, very friendly staff, beautiful showroom....all around great experience from the purchase of my 2018 Kia Sorento to the service provided after the sale!

Miguel Carag

The agent, Luu Nguyen, who made the deal on the car I bought from Lally Kia was nice and very pleasant to work with. He was honest on all the information he provided.

Tim Mallett

Great service. Employees are very friendly especially when you first come in. They make you feel very welcome and have a great waiting area with snack and beverage to enjoy while watching TV to pass the time.

Randy&William Vandendriessche

We would never come back every time we brought our car into the dealership and we would get something dunn it would come back worse off then when we bright it in every time I would go I had to have tod the dealership manager to fix the problem and after being told I was stupid by a mechanic I had a blowing speaker and the mechanic said all I was hearing was my license plate rattling how do you hear that when you're driving that is impossible the mechanic was very rude and I was never treated so badly ever because Todd was not there I have not brought my vehicle back and will never bring it back and I let everyone know that wants to buy a Kia not to buy it at Lally the worst experience anyone could have

Kaylamaria Pretty

Went in with a shaking front end.. took the woman at service 20 mins to figure our how to list it... Then called me after it was looked at only to tell me that I needed all four new tires and rims and gave me a very expensive quote for them but I had just gotten new tires and rims a couple days before from another shop so I picked up my vehicle payed the fee of diagnosing it went to the shop that put on the tires and I had no issues with my rims or tires that me and the tire technicians could see called back kia and they refuse to look at it again without charging me again for a different diagnosis test... I refused to pay it when i was given the wrong diagnosis... guy who put on the tires was able to tell me what was actually wrong just by looking underneath my car for a few minutes and it ended up being a quick fix thank you service Kia I'll never be back! Great place to buy a car from bad to get service done!

David Meyer

Service reception area clean. Service was prompt. Staff courteous.

Paul Hoekstra

Always a good experience. Is they wash the car before I get it back.

Karly Soulliere

I recently purchased a demo 2020 Sedona van from Lally Kia. I hit a deer so a new vehicle purchase was unexpexted and time was of essence to find something suitable for my family. We were put in touch with Jordan the salesperson and he made arrangements quickly to get us into a new vehicle that we loved. He was available at the drop.of a hat to answer any questions we had. Mike in finance worked diligently to get us the best deal and I walked away paying less than my old van. Scott the Sales Manager also went above and beyond to take care of the few concerns we had and the van was immaculate. Lally even sent out a driver to pick up my van and drop off a loaner an hour away so I did not have to make arrangements for someone to watch my kids to bring it out myself - big mom win there! Despite the hour drive...we will make that drive again based on the excellent customer service we received. We look forward to dealing with the Lally family in the future.

Brenda Rumble

I've been a customer of Lally Kia since December 2012 and have just purchased my 4th Kia vehicle. Not only is the Kia brand great but so is the customer service. Scott Burk was fantastic in helping with the purchase of our new Sorento. He had patience with me, knew what I wanted, and didn't pressure me into something that wasn't right for me. Laurie, Kyle, and Corrine have been nothing but the BEST service people to deal with. We drive our cars... a lot. I'm in about every 7 weeks for an oil change and these guys have always worked around my schedule to get me in when I have time. Steve and Bob are always ready to bring me to/from work when my cars are in and are an absolute delight when doing so. The guys in the shop are nothing short of amazing people. We ran into an issue with our '11 Sportage's clutch in October. It took them awhile to figure it out what was wrong after they replaced the clutch but they went above and beyond to make sure that it was fixed, and fixed right! There has never been a time that I have been unhappy with how I've been treated at Lally Kia and I tell everyone who is looking for a vehicle or needs services done to go to Lally Kia and talk to Scott, Laurie, and Kyle. These guys always go the extra mile to keep their customers happy!

steve caron

Very friendly and very helpful with getting me my vehicle! Highly recommend lally kia

Uchechukwu Michael

Nice Auto Sales Shop. Enough and nice lounging space with ever smiling sales Representative. Incase you are looking for Discount care and Truck Rental they are in the same building.

Erin Caron

I was referred to Luu at kia by a family member. .It was my first time buying a vehicle in my own and he made as easy as possible for me.. He asked me the important questions like price range, monthly payments I could afford , type of vehicle I was looking for and not moment did I feel pressured into buying a vehicle I didn't want. . They were full of information about there vehicles and warranties that were available.They very professional, caring and I really felt comfortable being the hands of the dealership. the environment there was nice and everyone was welcoming and polite. soon enough all my paper work went through and I finally got my new kia Sorento 2018. So in love with this vehicle

Hazel St. Pierre

The service staff is very courteous & helpful. I especially appreciated the pickup & delivery of my vehicle last Friday.

Jeff Thibert

Professional, expert service as expected at a Lally dealership. All information related to a used vehicle purhchase was provided in a timely manner and explained with confidence. Sales staff Luu Nguyen would be highly recommended for any of your vehicle needs.