Reviews of CheckSmart (Loan Agency)

Lovethelord Everyday

Normally only one person to help. And that person always seems to have to make a call to get help with a question.

Cheyenne Reed

This place is ghetto to the T. They will have you running back and forth to get a PRINTED direct deposit form and when it’s not the right one they roll their eyes. This place needs to fire everyone on their team for real. It’s ridiculous you deal with customer service with such a salty attitude. Will definitely be not returning . They frown so much it really makes everyone ugly here.

Denise Wallace-Dennis

There is one young last there who. Is so very nice and professional. There was a time I was there and it was more busy than usual. And she kept her cool and stayed professional. Even some customers were being a little impatient. She acknowledged you when you entered the store. I don't think it should ever be a time when an employee is expected to ever work alone.Because of that reason. You never know what can happen??

Husani Bayi

I come to this location all the time with a very small window, before having to get to work. After being dealt with by a very professional and courteous young lady (Latrice M). I no longer have panic attacks when I see 5 or 6 people ahead of me in line ????????????????!!! (This is an update to my previous review)

Tommy McCoy

The ladies behind the desk are such professionals. They have saved me more then once

DRV

Al really helped me out. Kind and professional. Got things done in a timely manner

Isiah Smith

This place is so damn ghetto do not go here calling corporate

Rebecca Milne

In 10 years I have never had an issue with the people that work her. Until now, very poor customer service and I am very unlikely to ever return.

E S

The young woman working tonight was absolutely rude from the very beginning. Even over the phone you could tell she had an attitude. I called to see if I could get a cash advance if I am paid cash. She told me to come in and see. I am negative in my bank account because I have had a lot of extra expenses recently and some unexpected charges. I go in and not once did she smile or welcome me. I told her I just spoke with her on the phone not long ago, she nodded her head and told me to give her a minute. Then asked me what I needed help with- I already told her. I had to show her my account info because I get paid cash. She immediately stated "that's a red flag there". She then called a supervisor or someone and it was hilarious how her voice changed to a softer, sweet voice when she spoke to them. She repeatedly kept stating "there's a bunch of red flags". Like I get it I'm negative in my account, but I get paid weekly sorry the job I have I am paid by an individual to help them at their home. Not sure if you need to repeatedly make remarks that make it sound like I'm a dishonest & shifty person. If you would've let me continue to explain I could have given you my boss's phone #. She also said to the person on the phone that my account has been negative for a long time SINCE MAY ???????????????? which is NOT true, AT ALL...She said she knew how to read the Huntington app since she had huntington but clearly NOT. I have been going paycheck to paycheck quite a bit lately because of my circumstances, but never in the negative, maybe once before but if so it was covered the next day because this is the first time I have had any overdraft fees. You were looking at my TRANSACTIONS. It DOES NOT show the balance on there. It shows when I used my card to pay for things and when I deposited money! So all of the NEGATIVE numbers were NOT my accounts balance!! It was showing when I paid for something on my card which would obviously be a negative number. Seriously this woman was a b****. Arent all of your customers struggling with money?- I mean if they weren't they wouldn't be there! Where is your compassion? Would have been nice to at least have someone be kind and considerate and understanding even if they couldn't give me the cash advance. At least they would have that. I hated to have to even show her my account information because it's an invasion of privacy, but since I get paid cash i had no other choice. And she basically used that to insult me, REPEATEDLY. And I drove all the way out there for that! "Well you didnt tell me your account was that far negative"...Well you never asked either. I am not familiar with cash advances because I've never had one before. But if I wasnt paid cash I probably wouldn't have had to reveal that information. Hopefully karma will find its way to her- and when she hits hard times someone will be there to rub it in her face. Entirely disrespectful and cold from the phone call to when I left. 0 stars if I could.

Manonfizzle313 Fire

There's one lady at this location that is totally awesome. She obviously knows what she is doing and we'll.

Willie Bacon

Very unprofessional, playing and giggling all the time I was here. Gave me a hard time processing my loan Lattice held me up for two hours playing with her co-workers. I will be calling corporate to complain.

Kelly Mund

The girls here are always so friendly and cheerful, they always greet you when you walk in and keep you updated when things happen like the systems go down

Henry Murphy

The ladies are always courteous and professional (even when some customers are less than respectful) and when there are delays, they make sure to let you know that you haven't been forgotten. Latrice is a sweetheart and she greets me with a winning smile and kind words whenever I need to do business there. The little things DO matter and are truly appreciated. I highly recommend THIS location.