Reviews of Chatham Mazda (Loan Agency)

Planet Print

The Best!!!

GREG BAGGIO

Best dealership experience. Thank you!

Phirstname

Kyle S. is most likely the most courteous service manager I've had the fortune of dealing with. Exceptional services, friendly staff and great vehicles. Can't ask for more.

Mark Nenadov

I've purchased a vehicle from this dealer and can highly recommend it. For a number of reasons, things got more complicated that they needed to be, but at every point their attitude was positive and professional. At no point did I feel like I was being upsold or pressured. A.J. Pough pulled all the stops to smooth things out and I can highly recommend working with him as well. This may be the first time I've done business with an auto dealer and, without hesitation, would consider returning.

Charlene Renaud

Excellent Service. Thank you!

David Browning

My wife and I are very pleased with the Used 2018 Nissan Murano . The service received from both AJ and Scott was very professional, courteous and personable. They made the sale easy to understand. I liked the fact that everything was done as quick as it was to have the vehicle ready for the road and for me to drive away a very happy customer.

C&T Mandeville

Chatham Mazda is the PLACE TO BUY or SERVICE if you are looking for or own a Mazda Product. The staff is AMAZING and the SERVICE is second to none. I bring my 2017 Mazda CX-5 there all the time and am always treated like family. Merry Christmas to you all and thank you for always being there when I need you!

Corvy C

Bought my first car here, I was helped by Aj. He was wonderful! Very helpful, answered all my questions, showed me how to work everything in the car, even filled up the gas tank & shampooed the seats before I picked it up. Awesome service, would recommend!

Steven Pietrangelo

BEST SERVICE CENTER!!!! Their service department always provides me with the best service and attention in the industry. Although I live and work in Windsor...I won't go anywhere else to get my Mazda serviced! Kyle is great!

Ken C

Seriously one of the best car buying experiences I've ever had. I drove over an hour to shop with Chatham Mazda and it was worth it! On a super busy Saturday, AJ, Scott and Randy treated me like I was the only person there. I bought my 2017 CX5 because I didn't feel pressured by AJ, unlike my local store and I still got a better deal. All I can say is WOW. I will be back and I will tell my friends.

Glenda P-F

Dealing with the guys at this dealership was like getting help from family members. Not only were they business like but we shared a few laughs and stories. George was like talking to an "older" brother for advice. Thanks to George, Darren, Todd and Paul for making the decision to purchase a Mazda3 GT Sport easy. Together they make a great team.

Kurtis & Jennie R

Super impressed with the customer service at Chatham Mazda. George accommodated our busy work schedules multiple times so we could test drive vehicles. He was never pushy and was super helpful answering our questions. We are a Honda family and usually buy from a Honda dealership only. However after our great experience with George, and Chatham Mazda having a Honda in stock with low km’s and a competitive price. We made the purchase and are super pleased! We will for sure take the vehicle we purchased back to Chatham Mazda in future for service. Thank you Chatham Mazda! Thank you George!!

Bill Robinson

I bought a Mazda5 here in 2014 and the experience was so good that when the opportunity to work here came up I jumped at it. Great brand and even better employer.

Andres Restrepo

Traded my Old for a New car. Seamless experience. More than Great service. Thanks to Scott and A.J. Second time purchasing at Chatham Mazda and im sure i will return for the third time.

Jamie Kox

Very helpful and friendly staff. Didn't try to oversell me anything I didn't want or need and didn't make me pay anything until It was ready to drive away. Great to do business with.

Janna V

We’ve owned Mazda vehicles for many years now. Our family won’t go anywhere else! The service that Kyle and his team offers is second to none! He treats us like family! Always goes above and beyond to support our car needs! Very professional service!

viraj shah

I have been to windsor mazda, toronto mazda and many different places but I got the best ever customer service I can get from chatham mazda.They were very supportive and have very competitive prices.They are also even ready to negotiate and provide you with what you want instead of what they want to sell it to you. Yes, it took 2 weeks for car delivery which is comparatively long time but can wait if you are getting better deal than anywhere else.

Hayley Hitchcock

I had the best car buying experience at Chatham Mazda. Lorenzo and Scott were both very friendly, helpful, and knowledgeable with assisting me in buying a new car. I love my 2018 Mazda 3 Sport, and I would definitely recommend this dealership to anyone looking for a new vehicle!

Giacinto Simonetti

Had my CX-5 in for regular service and install summer tires. Excellent service. The staff in the service department at Chatham Mazda are wonderful.

Roderick McDonald

Gerry, and the rest of the Chatham Mazda team made buying my first car feel so comfortable. Every other place I went felt like I was being pressured, but at Chatham Mazda I didn't feel any of that. I told them what I was interested in, and they showed it to me, and it was as simple as that. Once I had decided on buying a Mazda, they made the process so simple. I would definitely recommend anyone looking to buy a new or used car to make sure to stop in at Chatham Mazda and talk to Gerry or any of the other great guys there.

Anna Kolm

We had 2 weeks to purchase a vehicle for our son who was returning to school. A.J. and the rest of the team at Chatham Mazda jumped through hoops to make this happen. The vehicle was so clean that it looked brand new, small scratch on the bumper was painted and they even advised us that they had a received some gently used snow tires that would fit the car. In one week my son had a car that we were confident he would be safe in returning to school in Buffalo. Thanks A.J. and the entire service team at Chatham Mazda!!

Happy Holidays

Great experience, wonderful staff! (especially George!)

Theresa La Beau

great service, attentive staff

The Martin's

good people good service

Jyces Campeau

Recently purchased a Mazda 3 from the dealership. Gerry and the team were great. No haggling whatsoever. They gave me a price that other dealerships in the area could not compete with, or even match. Definitely would recommend them!

Jeanne Benoot

(Translated) Zoom Zoom :) (Original) Zoom Zoom :)

AbhijeetP20

Great customer service.. Thanks to Ian, Josh, Jennifer and everyone I met there, these guys are amazing and try their best to make customers happy.. I travelled from Windsor to buy my new vehicle from Chatham Mazda. Overall great experience, I will definitely recommend this place to my contacts. Also great that they provide vehicle pick up and drop to Windsor for servicing & maintenance.

Tom Wong

I was referred to the dealership by a family member that did not receive any customer service at another Mazda dealership in Windsor, so they decided to visit Chatham and met with an amazing salesperson in Bill Robinson. They purchased a vehicle from him in a short period of time as the whole process from start to finish was seamless. From the first point of contact, I knew I was in good hands. I myself in the financial services for over 20 years was moved by how well he took care of customers. I ended up also purchasing a vehicle and Bill again went above and beyond... The gentleman accomodated our schedule and delivered the vehicle to us in LaSalle. I cannot thank Bill Robinson and his team at Chatham Mazda enough, because in my many years of purchasing vehicles. That was the best experience I have ever had. Kudos to them and then some!

Sara Vadovic

As always great customer service and left completely satisfied!!!

Jennifer Weedon

We had a great experience at Chatham Mazda. Scott and Gerry were extremely helpful and very professional. We got everything we asked for and then some. We are so happy with our purchase and will definitely be back!

Debi

I was in an accident last week with my CX5 which I have only had since September 2018. I contacted Scott Aarssen, Sales Manager of this Dealership (and who I worked with to purchase my car) to find out where to take my it for repair. His recommendation turned out to be excellent. He also suggested that the vehicle go through a mechanical inspection at his service department once the body work was completed. After picking up my vehicle from the repair shop, I stopped in to thank both Scott and Kyle (Service Manager) for their diligence in making sure it was restored to "new" condition. As always I was welcomed by all in their friendly and courteous manner. Thanks again to the Mazda Team! I love my CX5!

Betty Chovancek

Being fairly new to Chatham we asked a few folks which dealership they would recommend. Mazda on Richmond St. came up a few times even if we were not specifically looking for a Mazda model. We were thrilled with the service, respect and courtesy shown to us right off the bat. Bill our sales hero found the perfect car and went out of his way to make the delivery happen. Jennifer in Business Management is wonderful to deal with. Knowledgeable and not pushy which so often can be the case. We were treated so well. Haven't met the Service Dept. crew yet but looking forward to dealing with them. They had our 2019 vehicle looking and smelling brand new inside, outside and under the hood. Great job. We love our car! And wanted to acknowledge the highest level of customer service we experienced at the Chatham Mazda location. Betty & Rick

Erin Barry

We did our research on prices of vehicles and found that Mazda Chatham was by far the best deal around. No hassle and LOVE our new vehicle!

Ryan Parachoniak

Great place to buy a car. Amazing service. My family is bought many cars from this dealership. Will definitely be buying another car there when the time comes.

John Donohue

Chatham Mazda did have what could have been the right car for us. More than once in fact and at a decent price. In the end however they failed to provide us with the opportunity to purchase what we were looking for. As a result we did not feel valued or well served. Felt like our purchasing intentions didn’t matter as there would always be another buyer. Over several months we did a lot of research and comparisons so we can speak very highly of the CX-5 model. Met some very friendly sales staff members too, so I don’t wish to paint a completely bleak picture, but customer service has to be something more than buffet style. It has to be personalized and that must include effective communication. Opportunity lost and we are now looking to buy elsewhere. Mazda – great cars maybe… just not for us!

Mark Rintjema

Had a wonderful experience dealing with Scott and Lorenzo when I stopped in to look at a 2014 Wrangler JKU. Although it was the first used Jeep on my list of dealers to visit, the combination of a great vehicle and the relaxed stress free environment made it a "no brainer" to make a deal here. Props to everyone involved there, and thank you!

Sargam S

By far the best service I've had at a dealership! All the staff here go above and beyond to make sure you're taken care of - offer accomodation / would definitely recommend

Robyne Mcrae

I am from Sarnia and I take my vehicle to Chatham Mazda. I have brought my car to the Sarnia dealership in the past and the service does not compare to Chatham Mazda. I appreciate the pick up service that they offer which I use most of the time. The service advisor Kyle and Master Technician Mark take very good care of me and my car. All questions or concerns that I may have at my appointments or in between my appointments are taken care of in a timely manner. They both are extremely knowledgeable, kind and friendly. If I have a concern, Kyle will look into it for me and get back to me with an answer. With my car being in their hands I have no doubt that it will be well take care of. I appreciate the personalized customer service that I have received over the last couple of years dealing with Chatham Mazda service department.

Mikaela Joy Snooks

I had the best experience buying a car with Chatham Mazda. George, my sales professional, was exceptional - provided me all the information I needed to make my decision and I never felt pressure to buy. He went above and beyond to ensure the whole process went smoothly. The rest of the team, including the sales manager, finance manager, and receptionist were also great. I am very happy with the car I purchased - 2019 CX-3 - it is a whole new driving experience, the safety features are amazing and give me so much peace of mind. I really can't say enough good about my experience with my car and this dealership. Thank you Chatham Mazda!

Enrico Sergio

Purchased a new Mazda 6 from Scott and the group at Chatham Mazda. The experience went smoothly and did not feel like a "game" to get a fair price. Very relaxed atmosphere. When I picked-up the car AJ was EXTREMELY helpful going over all the details before I drove off. Chatham Mazda's price for the exact same car was much less than what I would have had to pay for it if i bought it at the Mazda dealership that is in my City.

becky glover

Everyone made me feel at home and as if I was the most important person in the room. They worked hard to get me into a vehicle I wanted, at the price I was comfortable with. I'm so glad I went there and will be going back when I'm ready to upgrade. Thank you!

Elly McLarty

I’m so happy with my first Mazda! I love driving it and all the features my new car has. The car was really well priced and my buying experience was positive. The team has great customer service. George was really helpful and made sure I was a happy customer.

Barb Bowering

We just had a great experience at Chatham Mazda. Our salesperson George was so friendly and professional that he made us very comfortable dealing with him. Also the sales manager Scott was very quick with a fair trade in value for us and also nice to deal with. When we picked up our vehicle everything was explained to us in detail and we got a great SUV at a great price. The whole experience was enjoyable and seamless due to the experience and professionalism of the staff ..I will definitely recommend Chatham Mazda. Thank you George and Scott.,

Nina Kelly

Customer service excellence is obvious at Mazda...both Kyle and Anne-Marie make my visits, regardless of the outcome, a positive outcome...Thanks Mazda

Paul Hamza

I have just finished which i thought was going to be the hardest and dragged out process with having to purchase a new car, and to my surprise this was one of the easiest processes i have ever done, when you talk about being professional and actually trying to help someone on top of going above and beyond what you would expect any employee to do, from the salesman to the financial to the manager, just an absolute pleasure dealing with individuals like this, they really make you understand and appreciate what you're investing in and no bull, straight forward and honest, which is missing in a lot of companies, regardless of the car i choice, it didn't matter to them , they just wanted to help me out and make something work for me, and left with a new 2016 Mazda 3 GX an couldn't be happier, if you're a car person or not (like myself, i know computers not cars) then i would recommend going to Chatham Mazda and talk to Jim, Jessie and Scott, that trio is just a bundle of perfection waiting to help you. Thanks again for the unbelievable help

Dana Vanek

We just purchased our second Mazda. Lorenzo and Scott were both extremely helpful and it was a smooth and easy deal. It was a great experience. We are loving our Mazda 6!! Thanks for all of your help Scott and Lorenzo.

Once More

Excellent!!, This was one of the easier dealership experiences we’ve had. Our sales point of contact Bill was a professional from beginning to end, Scott the sales manager ditto, both made the buying experience stand out above the rest. We chose this dealership over local London dealerships and was worth the trip! Consider Chatham Mazda! we had a good experience.

Tim Townsend

I needed a car a.s.a.p. Chatham Mazda was able to set me up with a car that fit my needs in 2 days. Good service!

Sarah Noyle

Chatham Mazda made my first time buying a new vehicle a great and easy experience! They went above and beyond to ensure that I found the perfect vehicle to meet my needs and budget. A.J Pough was my sales specialist he was very helpful, professional, honest and overall great to work with. I am very happy with my CX5, it is everything and more I was looking for in a vehicle! Thank you A.J, Scott, and Chatham Mazda!

Jessica Olejnik

Amazing experience at Chatham Mazda. Lorenzo was amazing and very helpful when picking out a new car for myself. Needed a car short notice and 3 days later I got to take home a 2014 Mazda3 GT Sky. Thank you for my #RedRocket !

Jenn Nenadov

We recently bought a vehicle from Chatham Madza and were very pleased with the service we received. AJ went out of his way to make the process convenient for us. There was no pressure during the sales process, which was very different than our experience with other dealers and very appreciated. We would gladly recommend AJ and Chatham Mazda to anyone looking to buy a vehicle.

Debbie Schwager

We just picked our 2016 Mazda MX-5. First time dealing with Chatham Mazda, was a wonderful buying experience, thanks to our sales rep George Marshall. Merry Christmas.

brian worrall

Great friendly place. Travelled from Kingsville to buy our cx30. Got great trade in value - thanks Josh, Darren and Jenn.

Shayne Hall

George Marshall and others were beyond helpful in getting me into a new car. Found the one for me. Not pressured a rushed into a purchase. Too notch team at Chatham Mazda!!

Linh Dinh

Customer Beware!! Don’t take your vehicle to Chatham Mazda. You might be fooled into getting your used vehicle replaced with new parts that is not needed. Then keep making you pay for diagnostic fees over and over again because they didn't resolve the problem that you brought the vehicle in for. By the time they are done with you, you will be out of a lot of money. And to top everything off, you will be dealing with a very rude, unprofessional guy named Kyle (Fixed Operation Manager) at the front counter. Worst experience I ever had, continue to read below and you will understand why. I took my vehicle to Chatham Mazda because of squealing sound from the brakes about a year ago. Kyle at Mazda said it's the rotors and brake pads and charged me Diagnostic fee of $127.00. I said my brakes and rotors were done only 8 months ago at another shop. Kyle said it was probably cheap ones or not compatible. So went ahead and had all 4 new brake pads and rotors changed, premium quality . The Sound came back shortly after. I was told sometime need time for it to wear in. So I left it. So recently I got a recall notice from Mazda. So I decided when I take my vehicle into Mazda, I will have them check out other problems I was having. There was clunking sound when turning, humming sound from outside and still the brakes squealed. Mazda checked it out and the vehicle came back with needing both rear wheel bearings, stabilizer bar, links and bushing replace. I was charged $127.00 diagnostic fee and about $1500.00 to have repairs done. I had the work done. When I picked up my vehicle he said the clunking noise is gone should be a quiet drive now. I took car home and immediately notice the clunking noise is still there. I went on a road test with Kyle to show him. Kyle said he will have it look at when the vehicle comes back for the recall notice. We were waiting for parts. About a week later I brought the vehicle in. Kyle came back and said the outer tire rod need to be replaced $360.00 and $65.00 fee for today for diagnostic. I told him that I shouldn’t have to pay for another diagnostic fee for same issue that wasn't resolved. That was when Kyle threatened me that I won’t get my car back. I said I want to talk to someone else and he said there is nobody here to talk to. I said not even the owner. Then he said he would call me back. He called me back, and told me to come and pick up my vehicle and that he would talk to me when I was there. When I was there, Kyle belittled me in front of his colleagues and halted me with his hand after he was done talking not allowing me to defend myself. He was accusing me of things that never even took placed. Kyle was the rudest, unprofessional customer service person I ever encounter. I took my car to another shop and it was diagnosed as the clunking sound was from struts, and the brakes just need to be serviced (grease), outer tire rod was okay doesn't need to be replaced. It was explained to me that it was up to me if I want to replace the struts because it was not related to any safety issues. The brakes were serviced for under $100.00. Mazda wanted me to put in new brakes and rotors $1200 which were only 8 months old. Two diagnostic fees for squealing . And almost two diagnostic fees for the clunking sound. I spend all that money and never resolved my problem, clunking and squealing still there. So why were they replacing stabilizer bar, and links and more money to replace outer tire rod. The worst experience I ever had. So for customer that don’t know anything about cars don’t go there, you get the run around and don’t trust what they tell you. You will ended up getting parts replaced and don’t need it. And then have to deal with such a rude unprofessional person like Kyle.

Dennis Bowering

My wife and I stopped by the dealership a few days ago coming from London to look at a mazda that was on auto trader. We met George Marshall ,the sales consultant there who greeted us with a smile and handled our questions very professionally. We sat down with him and had the best sales experience I had ever had. I would highly recommend George and all the staff we met if you are looking for help in purchasing your next car. In our opinion, this is how the experience should be handled. Thanks again!

Norma Lehrbass

I purchased my Mazda 2 years ago. My experience is always fantastic from the service department. Thank you!

Gisele Bourdeau

After having a car accident that resulted in my Mazda being written off, I went to Chatham Mazda and had the pleasure of meeting with George Marshall. Not only did George help me to find the right car but he shared some valuable information that helped me in dealing with the insurance company. I've always had great customer service when taking my previous car in for service but this was my first time buying a car there and George made it a 5 star experience!

Karen Murphy

Worked with AJ on my Mazda CX-5 purchase. His passion and honesty shine through. We drove an hour to deal with him. Keep up your passion AJ....you are awesome and so is the car......

Gary Eagleson

I have had some frustrations in the past with Mazda support regarding my CX5 but have recently only experienced TOP NOTCH Customer Service! I have previously owned a variety of makes of vehicles and as long as Mazda provides the customer support that I have recently experienced, the CX5 would be difficult to surpass in comparable class vehicles!

Dan Nicolau

If Mazda is the car for you this is the place to buy it from.

Paul Ward

I bought my first ever Mazda in December and the whole process was excellent. AJ and Scott worked together and went above and beyond to get exactly what I was looking for. I highly recommend them and very happy with my purchase!

Bruce Desjardins

We just picked up our new CX-9 last night. This is our second CX-9 from Chatham Mazda. We live 1.5 km from another Mazda dealer, but we drive 125 km to Chatham for the superior service and treatment. Gerry DiCarlo helped us with our original car and helped order the perfect vehicle for us again. Dave Tessier, the owner, took care of our needs while the vehicle was built and delivered, and Gerry delivered it last night. I cannot stress enough our appreciation of the level of service offered at this dealership, and we are looking forward to having Kyle continue the excellent customer relations when we return for our service appointments. So, 1.5 km, or a 125 km drive? It is worth the extra distance in absolutely every way imaginable for this excellent dealership. Now if you want a gorgeous, luxurious high tech 7-seat SUV for a reasonable price, consider the CX-9. That is the subject of another review. Thanks Dave, Gerry and John. See you in a couple of months, Kyle!

Ahmed Hussein

Chatham Mazda offers a hassle-free sales experience. Bill was extremely professional and went beyond expectations! This place deserves a 6 star rating

Greg Getty

Highly recommend Chatham Mazda as recently purchased a used vehicle and from start to finish was outstanding. Our Salesman George was second to none and made the purchase with my son a great experience. Thank you for your professionalism and please see George as you wont be disappointed .

Amanda Wilson

Just recently purchased my second Mazda and really enjoyed the experience. I am always offered great service when dealing with either sales or service. It's worth dealing with the Chatham Mazda as the individuals know Mazda vehicles and want to help you get into the vehicle you want for the best price available.

Drew Varsava

Just bought our third Mazda and the Chatham Mazda team was great! Scott was professional and quick to answer our questions throughout the process. He is the best salesperson I’ve ever had the pleasure of working with when looking for a new car. In addition, the service department is spectacular. Kyle does a great job helping us and explaining things when our cars are in for service. They even go out of their way to make sure we are taken care of by dropping off and picking up our cars for service. Can’t say enough good things about the Chatham Mazda crew. Thank you!

Brandon Verbeem

I just got my new car last week and it is awesome, a big thanks to George for getting me all set up and helping with anything I needed, you really did make the process so easy and smooth

Mike Kosty

Very professional, low pressure, knowledgeable...sold us on a product that was not even on our car shopping radar, but we now love the product....Mazda3 Sport...Zoom, Zoom......AJ and Scott were very good listeners and sales rep’s.Thanks Chatham Mazda!

Constantin Taparluie

Thanks to Scott ,Lorenzo and Kyle for a pleasant car-buying experience at Chatham Mazda. Through the process of buying the 2018 Mazda 6 Signature we did not feel being rushed or under any pressure .Scott and Lorenzo were very patient and knowledgeable in answering our questions! Both had promptly replied to all of our emails and messages.Lorenzo is very helpful and knowledgeable on explaining the working of all the features of the car.Kyle is the go person for any car accessories and services. We would definitely recommend this dealership to anyone looking for a new vehicle!

Bryce Polinski

Based on all the positive reviews I thought I'd give them a try. My experience was not positive. Do not recommend.

joelle brown

I was new to the Mazda family. The unlimited KM warranty is what caught my attention along with the skyactive safety features that the vehicle offers. A.J was more than my sales person by the end of the buying experience, and has turned into family. The entire experience was seamless and the Mazda3 GT that I purchased has turned me into a Mazda buyer for life. I absolutely fell in love with this car, thank you to the entire sales team. Mazda, zoom zoom!

Dale Turner

As most of us know, customer service is slowly removing itself from our day to day routines. The exception is what I receive at the Mazda dealership in Chatham. They are always there for me and my family when we have needed them. From staying late to fix a flat to making sure we had a car when we hit a deer. What's better, they even repaired our car and had it back to us the next day as we needed to leave town. We are always met with professionalism and a smile. I have recommended this dealership to many and will continue to do so. Scott and Kyle, you should be proud of your team. Thank you Chatham Mazda!

Lauu

Wonderful buying experience!! I purchased my first car and I couldn't be happier with it. Over the top customer experience, they even delivered the car to me since I live 2 hours away.

Jay M.

Their customer service is top notch. I have yet to experience the service department however that time will come and I will update my review. Customer Service is the most important and this place has figured out how that works. There are hiccups everywhere you go, but any I experienced here (and there was one or two) we're promptly taken care of. Second purchase from Chatham Mazda and likely not the last.

Randel Glenn

My Mazda was just in for its service appointment, and like all my experiences at Chatham it was first rate. Kyle and his colleagues did an excellent job and were very accommodating. Chatham Mazda comes with my highest recommendation.

Brian Watling

I like to thank Scott Arsen and Vince Lally for outstanding service and commitment to making sure you understand all the aspects of your new car. What I also like is that they are always approachable if you have any questions or issues and it is taken care of.

Jim King

We recently leased a new CX-3 GS from Chatham Mazda. The showroom may bring you in, but it sales and service that brings you back. The star rating above is incorrect, it should be 6 stars out of 5. We felt with Bill Robinson, sales and Scott Aarssen, dealership manager. Both were customer focused and happy to answer all questions. That was fortunate because we had many. For 15 years we had driven the same model of hatchback from a competitor. That model was no longer available. Then we discovered the CX-3 which was the same size as our current car but with better ground clearence and AWD. Scott and Bill were ready to deal and so we leased now instead of next year. The CX-3 is great and we are looking forward to dealing with Chatham Mazda. Great job guys and Thanks..jim...

josh

From the sales guy, to the management, to the service department, this is the worst run business I have ever seen. I wouldn’t recommend them to my worst enemy, I’m shocked the Lally group accepts this from one of their dealerships as I’ve had nothing but great experiences at any other of their dealerships I’ve used.

Irene Marion

I purchased my 2016 CX3 from Scott and had a great experience dealing with him. I Love my Soul Red beauty & love my drive. Always a pleasure coming to Chatham for my oil changes. Staff are great ! Thanks Chatham Mazda for your expert care & Zoom Zoom!

Doris Johnston

This my second Mazda and am happy with both of them, also the service is great and efficient great job everyone

Dan Gragtmans

Had a great experience with Chatham Mazda. Scott took care of everything and made the process incredibly easy. Would recommend Chatham Mazda to anyone in the market for a new vehicle. We love our new 2017 CX-5!

Donna

Darren and Jenn are amazing people to deal with. If ya need a vehicle this is the place...much respect!!

Robert Saul

One of the easiest transactions ever. Always wanted a sports car and Gerry Dicarlo and Dave Tessier made it happen. They were great to deal and extremely supportive. The car was cleaned up beyond expectations and ready to go. Thanks Gerry, it has been a pleasure and I look forward to seeing you again soon! Phone and everything was hooked up in no time. This really is a great place to shop for all your car needs.

Jordan Kehoe

Great service and very knowledgeable staff. Highly recommend

Ken Whitelaw

I have dealt with Carman for years and have always received top notch service and now that she is with the Chatham Mazda Team I see she has great co-workers that provide a level of service she always has. I just purchased new tires for my Ram truck that are larger then factory and I wasn't 100% sure they would fit but they worked with me to order them in and make sure I was 100% happy with the results. Thanks for your 5+ Star Service. Owner: Thanks for the response for me sales might get me in the door but people like Carman, Kyle and Hopey keep me coming back as a strong service and tech team provides the total package.

JackAnne Sorensen

We recently purchased a 2017 Mazda CX-9 at Chatham Mazda. We dealt with A.J. Pough, Dave Tessier and Randy Manicom; each of them went out of his way to be helpful. It was a pleasure to meet and deal them. When we took delivery of our car, A.J. took the time to go over and demonstrate many of the car's special features; it is clear he takes pride in his chosen profession.. He made a point of telling us about the wonderful service offered at the dealership and made sure he introduced us to Jamie Moore who had hand waxed the car so it was sparkling when we took possession. Randy Manicon discussed with us Mazda's warranty and various extended warranty options giving us the benefit of his knowledge and experience but exerting no pressure to choose any particular plan; he was very helpful. Randy also talked in glowing terms about their service department. If you haven't met Dave Tessier and you are interested in buying a great vehicle, it is worth your time to go into Chatham Mazda and introduce yourself; if you deal with Dave you are sure to come away feeling you have been treated very fairly. Based on our experience, Chatham Mazda is not a typical car dealership; it is an exceptional dealership!

Jamie RC

Sales was bad got told four times I would hear back from them all I wanted was to buy a new vehicle would not recommend this dealer to anyone had to call maxda head office on dealer as I still didn't hear from them after two weeks

Roger Amlin

Thanks AJ and Scott for your time and patience. You made a Mazda Fan boy ( an old one at that but who's counting) out of me. A casual demo doesn't do justice to this car. All the ergonomics, technical specs and functionality they put in the Mazda 3 GT can only be absorbed by driving it. And it is fun to drive. Taking it for a demo is only a teaser ownership seals the deal. The care and level of commitment that the Mazda Team in Chatham has is second to none. They are so accommodating that you really feel they have your back. Thanks again AJ and Scott for such a positive connection and looking forward to seeing you guys during my Maintenance Schedules. Roger

Rick Lyn

Great dealership to deal with, comfortable and no pressure environment. Just bought a second brand new Mazda (Mazda3 Sport GT fully loaded) from them, the second buy in 10 months. Again it was a pleasure to work with AJ and Scott on the purchase, they made it hassle free and easy, and took extra care in getting me exactly the model, colours and package that I asked for quickly. The parts/service department is also excellent to deal with.

Vanessa Fiorello

I recently moved to Chatham and was pleasantly surprised at the differences between this Mazda dealership and the one I used to visit. The regular maintenance was $30 cheaper, the waiting room was much nicer and the staff was great. I couldn't be more pleased and I look forward to my future visits.

Lynn

At this time I am not comfortable telling my story. but feel like I am being forced to purchase a vehicle although the original deal fell through was told I probably would not get my deposit back, they put new tires on before the deal was finalized and I would lose the $500 deposit because of this.i will be contacting the BBB about this. Seriously the worst experience ever. got this call when at work and clients actually overheard the call. EDIT: The manager got in touch with me and quickly resolved this .I am happy to say I received my deposit back and an apology for what happened. I have revised my rating also

Stephanie D

Bought my first Mazda, a CX-5 and am very happy with the purchase and the customer service received. I would recommend to anyone in the market for a new vehicle. Thank you!

Leanne Rankin (KazerLeanne)

thanks to Gerry Di carlo for explaining the mazda 3 and ordering the extras we wanted . Also thanks to Kyle in service for landing blizzak winter tires and rims in late february. The car is as they say fun to drive and Chatham Mazda was a pro dealership to work with. No wonder the mazda 3 tops the lists of cars!