Reviews of HSBC Bank (Loan Agency)

Average Joe

(Translated) Always been well served by my "advisor" but at the counter it's not fast and I find that it gets worse over time. In times of covid I cannot explain to myself that there is no hand sanitizer next to the machine. (Original) Toujours été bien servi par mon "conseillé" mais au comptoir c'est pas du rapide et je trouve que sa s'empire avec le temps. En temps de covid je ne m'explique pas qu'il n'y ai pas de desinfectant a main a coté de l'automate.

Gabriel Cavalheiro

horrible experience... I called to check a simple information... never got to speak to anyone... it's like a ghost branch of a ghost bank... will definetely move my business elsewhere in a near future.

Philip Lacoste

(Translated) Excellent level of service. There are very few financial institutions that offer services around the world and where resource people are also available by phone or email. Congratulations to the HSBC team! (Original) Excellent niveau de service. Il y a très peu d'institutions financières qui offrent des services à travers le Monde et où les personnes ressources sont aussi disponible autant par téléphone que par courriel. Félicitation l'équipe de la HSBC!

Mehboob Hussain

Excellent customer service

Jean-Sébastien Roy

(Translated) Very bad experience. So much so that I changed banks. (Original) Très mauvaise expérience. Tellement que j'ai changé de banque.

Dominic Arcard

My financial advisor Nafsa went above and beyond to make me feel comfortable about the financial choices that I was undertaking. I had a great experience and I highly recommend for anybody new to the branch.

evelyn barros

(Translated) Wow, how cool... (Original) Nossa que legal...

Frisky Weasel

Slow with no staff. Staff seemed friendly but not very helpful. Would not deal with this bank.

Pierre-Olivier Dallaire

(Translated) I called 3x to meet with an advisor in order to get a new mortgage. Every time I was told that someone would call me back in the next business day and I never got a return. It should be made clear if you do not want new customers. (Original) J’ai appelé 3x pour rencontrer un conseiller dans le but d’obtenir un nouveau prêt hypothécaire. Chaque fois on m’a dit que quelqu’un allait me rappeler dans le prochain jour ouvrable et je n’ai jamais eu de retour. Il faudrait l’indiquer clairement si vous ne voulez pas de nouveaux clients.

EDWARD NOTBEL

We were there with my wife yesterday for a transaction. Very nice and professional staff, they took care of my request diligently. Good central Fredericton location and no wait time. Miroslava and the rest of the empoyees did everything necessary to respond to my request. Best HSBC branch so far.

Michel Fortin

(Translated) Premier client but the one in charge of this service is not very competent. Forced to stay with HSBC since I do business with this overseas bank. (Original) Client Premier mais celui en charge de ce service n'est pas très compétent. Forcé de rester avec HSBC puisque je fais affaire avec cette banque outre-mer.

Navid Shekoufa

Nafsa is, hands down, the best financial advisor I have ever worked with. Very diligent, committed, knowledgeable and caring! Always available to take your calls or answer your emails promptly. My wife and I were shopping for a mortgage and we came across HSBC and Nafsa and she made the entire process very easy for us. I definitely recommend her as your financial advisor and am looking forward to doing more business with HSBC and her.

stephane duguay

(Translated) Call to take R / V To open an account Wait 45 min And the line hangs up So it starts badly. I pssse open elsewhere !! Thank you (Original) Appel pour prendre R/V Pour ouvrir compte Attente 45 min Et la ligne raccroche Alors ça commence mal. Je pssse ouvrir ailleurs !! Merci

Guillaume Dufour

(Translated) If you are an entrepreneur and you pay yourself dividends, STAY AWAY FROM THIS BANK! Both the employee and the manager had no idea what a T5 (dividend statement) is. I felt like m .... When in reality, it should have been the opposite as a new potential customer. As long as that replace the staff with machines, at least we will know what to expect. (Original) Si vous êtes entrepreneur et que vous vous payez en dividendes, RESTEZ LOIN DE CETTE BANQUE! L'employée autant que la directrice n'avaient aucune idée de ce qu'est un T5 (relevé pour dividendes). Je me suis senti comme de la m.... Alors qu'en réalité, ça aurait dû être le contraire en tant que nouveau client potentiel. Tant qu'à ça remplacez le staff par des machines, au moins on va savoir à quoi s'attendre.

Luis Alberto Vivas

I have always been treated well at this branch. They also helped me with my first mortgage.

Brenda Miller

Where family banks - Getting Ceremony pymts taken care of our family funeral arrangements thks HSBC for easing our pain by being so helpful during this difficult time.

Joe English

My RRSP is managed through HSBC. All of my coworkers and even the administration at my place of employment are beyond frustrated with the service provided by this institution. I've never gotten trustworthy information here nor any satisfactory customer service. It took 3 attempts for them to set up my investments correctly over the course of 3 months while my money sat in the account as cash. Three months with zero earnings in that account as a result. There is no way of monitoring the account online or at the branch. Instead there are only quarterly paper statements. I have to wait 3-4 months between statements to see bank errors or to see the value of my savings. Unfortunately, my hands are tied because this is the institution my employer is stuck with. Cannot escape the incompetence of HSBC - stay away if you can. No one here knows anything and even worse they don't seem to care.

Diana Joanes

Had a new account setup with Nafsa and everything was well explained. She also stayed after hours on a FRIDAY to go over everything with me. Highly recommend her if you're thinking about setting up an account with HSBC.

Etienne Marchou

Best bank in town !

P G

Excellent and friendly staff. Will recommend anyone to bank with them. Exceptional client service with equally exceptional rates

Ian Scanlan

Signed up for mortgage, banker promised everything was sorted , as I was not going to be in town for closing. I asked if a power of attorney would be required for signing in my absence and he assured me it was not needed and everything was taken care of. Week before closing I called to make sure everything was arranged, and lawyer told me power of attorney or my presence was required. Pure incompetence and poor customer service, the banking adviser in question showed zero remorse for their mistake.

Tete Tainsh

Brilliant service, international bank with a very local service. Helped us with our mortgage and get accounts set up as new arrivals in the city.

Ralf Busse

The people at this branch have been polite, cheerful, and very helpful every time I have needed their services

Chris Rowlands

Good luck getting hold of them by phone. A recorded message identifies itself as the HSBC, says it is transferring to a Customer Service Representative, then tells you the number is not in service??

Jack Ness

Very pathetic customer service. Even though I have accounts with HSBC in multiple countries and a long standing customer, my issue was dealt with very poorly. The lady on the counter showed no interest in helping me out whatsoever, will be looking to move out from this bank soon

Kent Park

Tried opening a student chequing account online. Despite providing my student ID and all pertinent information it wouldn't let me and asked me to come into the branch. After waiting a good 20 minutes due to their understaffing, I presented my student ID and driver's license. I was told that they needed to book me in for another appointment on a different day and refused to accept what I was providing them. All this hassle just to open a student account! Save your time and try a different bank.

Galen Smith

Was denied starting a new account, no reason beyond they knew that I wanted to exchange currency after starting the account...

Yann Hepp

(Translated) I have not had any problems with HSBC since I arrived in Quebec in 2008. Polite and helpful staff. I recommend (Original) Je n'ai eu aucun probléme avec la HSBC depuis mon arrivé au Québec en 2008. Personnel poli et serviable. Je recommande

Alan H

Got a replacement debit card and they didn't activate it. It was a new card new number etc. So when I called the branch phone number, same story as previous post.I eventually found 2 numbers, one didn't work. Next one did and the rep basically said that it was my fault. Now I have to drive 90 kms again to activate it. I should have got a new card in the mail. I will probably close the account

Jessica Leclerc

(Translated) Bad-tempered staff who often have to get up with their left foot! :( pity (Original) Personnel de mauvais poil qui doit se lèver souvent du pied gauche! :( dommage

Jimmy

(Translated) Manulife Bank toll-free access **: National Bank, Laurentian Bank, Hsbc Bank, Manulife Bank, $ 1,000 in the unlimited transactions account (Original) Banque Manuvie accès au guichet sans frais** : Banque national, Banque Laurentienne, Banque Hsbc , Guichet Manuvie , 1000$ dans le compte transactions illimités

Lindo Reis

I’m having the worst experience ever with this branch! The ATM machine simply disappeared with my 2 thousand dollars deposit! Nobody knows where is my money! Nobody really cares since I don’t speak French I guess! They asked me to wait 8 weeks for the investigation period! Yes I got receipt of my transaction, I got few emails from the branch manager saying that I’ll get my money (partially) at some point, but she can’t say when! It’s unbelievable that I’m having this nightmare experience with this bank! I hope nobody else’s go through what I’m going! It’s insane and so disrespectful! I have no idea where else I can ask for help! Seems like it’s no place to complain anyways! I wish I had more money to just suit this bank in the court!

Bernard Blanchard

(Translated) Incredibly complicated to use (Original) Incroyablement compliqué à utiliser

Aryan Sidhu

I applied home equity three months before but still waiting for answers and I moved my mortgage to Hsbc six months ago, I was thinking to move everything from Td to Hsbc but now I changed my mind I won’t do that anymore,terrible service.

Kaven Desbois

(Translated) I applied for a credit card by Internet, I am given a confirmation # and a message that an email will be sent to me to confirm my request and that I should have news within 2 to 3 weeks . 2 weeks later, still no email received, also no news from them, however a hit was made to my credit report by HSBC. (well then) I decide to call to see what is going on with my request. I am confirmed that a basic customer # has been created for me, but that no credit card application is there. I am told that I should go to the branch in order to reapply with a counselor. (Which will involve another hit at the credit bureau). In short, a very disappointing first experience with HSBC. After doing some research, I am clearly not the first who has problems with this bank. In short, I do not recommend at all. (Original) J'ai fait une demande de carte de crédit par Internet, on me donne un # de confirmation ainsi qu'une mension qu'un courriel me sera envoyé pour confirmer ma demande et que je devrais avoir des nouvelles d'ici 2 à 3 semaines. 2 semaines plus tard, toujours aucun courriel reçu, sans nouvelle également de leur part, par contre un hit à été fait à mon dossier de crédit par la HSBC. (eh ben) Je décide d'appeler pour voir ce qui se passe avec ma demande. On me confirme qu'un # de client de base m'a été créé, mais qu'aucune demande de carte de crédit s'y trouve. On me dit que je devrais passer en sucursale afin de refaire une demande avec un conseiller. (Ce qui impliquera un autre hit au bureau de crédit). Bref, une première expérience très décevante avec la HSBC. Après avoir fait quelques recherches, je ne suis clairement pas le premier qui a des difficultés avec cette banque. Bref, je ne recommande pas du tout.