Reviews of TD Canada Trust Branch and ATM (Loan Agency)

rocknroll daddy70

(Translated) Big turnover of staff ... service more and more disappointing (Original) Gros roulement de personnel...service de plus en plus décevant

C Pronk

I'll be very honest. You will have faster results if you drive to Moncton or Halifax. Been waiting for two weeks. I've dealt with TD in Halifax and was done in 48hrs. Will be leaving PEI for good. Dead beat province for retirement

07legion

(Translated) Nice crosseur gang, even not true the $ 300 .. FALSE ADVERTISING (Original) Belle gang de crosseur cé meme pas vrai le 300$..FAUSSE PUBLICITÉ

Harbhej Brar

New staff waste of time…

Jonathan Gray

(Translated) Too long and makes people move for nothing (Original) Trop long et fait déplacer les gens pour rien

Ghislain Gauthier

super de bon service, cross border service is very good too, personel A1

William Calhoun

My branch of choice, the staff is great and the hours solid.

Sumair Ali

Very nice and coprative staff Jeremy and Kim is the best customer service rep...

Mister Nice guy

(Translated) Always had excellent service, but for about 1 year the service is poor and above all no ability to guide us to the right resources, responses like "we can do nothing" This branch is very disappointing (Original) Toujours eu un excellent service , mais depuis env 1 ans le service est médiocre et surtout aucune capacité a nous guider vers les bonnes ressources, des réponses du genre “on peut rien faire “ Cette branche est très décevante

Asa Bern

(Translated) It's too too long on the phone ... (Original) C'est trop trop trop long au téléphone...

Steve Gagnon

(Translated) Personalized and courteous service! (Original) Service personnalisé et courtois !

Jesse Warren

Great people at this location, although the service at some times may be slow and not very adequate.

Louis Simon BCX Capistran

Great customer service

Eileen Rufus

Way better then CIBC! They value their customer

Maxime Leblanc

(Translated) Best customer service I've seen from a bank (Original) Meilleur service à la clientèle que j'ai vu d'une banque

Hugo Laporte

(Translated) Staff always friendly. Impeccable service. (Original) Personnel toujours sympathique. Service impeccable.

Right now When ever

Always have a great experience with this bank and professional staff thank you TD

ERIC TREMBLAY

(Translated) Great time range, very friendly and courteous staff. A lot of service for small business. (Original) Grande plage horaire ,personnelles très sympathique et courtois .Beaucoup de service pour petite entreprise .

Zakary Gregoire

(Translated) No phone answer, no return call ... the worst bank (Original) Aucune réponse téléphonique, aucun retour d’appel... la pire banque

A Gallant

This bank is alright, I used the atm and drive thru.. I would NEVER go here for financial advise, planning or mortgage after having 2 appointments with a small town hillbilly "financial advisor" I left laughing like how do people who don't know what they're talking about get jobs like this! Scary.

Peteylife

great service

Alain Mathieu

(Translated) Excellent customer service and thanks to Mr. St-Pierre for the services rendered. (Original) Service à la clientèle excellent et merci à M. St-Pierre pour les services rendu.

Benoît Angers-Ste-Marie

(Translated) Nice team, good service! (Original) Belle équipe, bon service !

Sydney Macdonald

Great branch to deal with. I used to go all the way in town, pay for parking and still have to walk to the bank. Great access to the bank and great staff.

Mark Turnbull

Amazing service from the staff. With lots of covid measure in place. They helped me open an account using their app and it was really easy.

Theo Assu

This branch never has appointments available. May as well just go somewhere else.

David Hamel

(Translated) LAST experience with TD. My mortgage renewal is due in a few months. You have to believe that I am not of interest, because I have never had any feedback following appointments confirmed by email .... (Original) DERNIÈRE expérience avec la TD. Mon renouvellement hypothécaire arrive à échéance dans quelques mois. Faut croire que je ne suis pas d'intérêt, car je n'ai jamais eu de retour suite à des rendez-vous confirmés par courriel....

Nisa Nicholas

Being with this bank for a few years and my experiences have not been so bad...but this incident took the cake. I filed my taxes and took cash back because I had absolutely no money and needed to cover some bills, so I went into the branch in Chateauguay, Quebec to deposit my check, I told the teller my account is currently at a negative I would like to cover the amounts owing and get some cash back..she said no problem but give her a second to have it authorized I said ok no problem..she went to her colleague came back did what she had to in my account then told me we covered the negative but the funds would be held...I told her no well, in that case, give me the check back because I really need funds available to me, she then asked me to wait she will try her best because the check is already deposited and I can't get it back. Well from there on it was downhill the bank manager came and told me there's nothing they can do but I was desperate I needed gas, my insurance payments are due plus I needed groceries..main reason I took the cashback. To be clear I shared all that information with the bank manager so at that point she said I should wait so they can verify with my accountant and the bank that the check is valid I said ok. I waited at the branch for over an hour they called my accountant to prove he wrote that check he confirmed it, then I waited so they can speak with Notional trust bank they also confirmed the check was good funds are available to cover my check ..now before the bank manager place those calls I was told the cash would be released but no after she was given the clear on the check she told me "everything is good with the check but I still need to hold it for 2 more days just to make sure everything is good so I would release 500$ the rest would be available in 2 working days this took place Monday, March 4, Wednesday March 6th I contacted the branch and asked about the funds in my account because I was told 2 days, I was then told again by the same bank manager that she needs to verify if the funds are still available to cover this check and the held would be removed by midnight.. Today we are Thursday, March 7th and the funds is still not available to me. I understood the rules however I believe that the bank manager was just messing with me in total 600$ was released plus the negative was covered that day because of my plea and desperation. I put gas in my car made groceries and paid back 2 friends I lent money from. No morals, no empathy, no respect to their customer because it was not that she's not able to release the funds she chose not to and belittled me.

etienne vallee

(Translated) Good service, clean, large Parking, easily accessible. (Original) Bon service, propre, grand Stationnement, facilement accessible.

Rinna Worria

I think they are pretty good and they are great people!

fabian v

Bad experience today at TD : first they close at 6 even the schedule is until 8 ; i was waiting 10min even the customers was less number then employees... I come to pay a bill for CRA; they cannot do it because I have a photo instead a paper ... I went then to BMO few hundred meters away and they could do it . Keep your policy's and you're losing customers

Marlyne Gagnon

(Translated) great customer service. (Original) super service a la clientèle .

Natacha Carbonneau

Excellent service!

Ricky Dalton

Decent hours at this location and friendly helpful staff have made this our day to day bank.

Jolan Cadieux-Langevin

Good customer service, it went flawlessly and the lady was extra nice

Deirdre Brunswick

Over the years I've had to deal with various banks because I was taking care of family members. Every one treated me like I was a number. I have been a member if this branch for over 35 years and they have never treated me that way. They were always there to help no matter the problem.

Jimmy Blouin

(Translated) We decided to do business with TD Bank for our Mortgage Loan despite the fact that those around us advised against it since it is my wife's bank. We should have listened to them! Deplorable service! Difficult to have appointments AND RETURNS OF CALLS! and the mortgage advisor is very inexperienced and has limited and questionable knowledge. Very disappointed (Original) Nous avons décidé de faire affaire avec la Banque TD pour notre Prêt Hypothécaire malgré le fait que notre entourage nous le déconseillait puisque c est la banque de ma conjointe . Nous aurions dû les écouter ! Service Déplorable ! Difficile d avoir des rendez vous ET DES RETOUR D APPEL ! et le conseiller en prêt hypothécaire est très peu expérimenté et a des connaissances limité et douteuse . Très déçu

Carl Lutes

(Translated) Decent opening hours, but rotten customer service. (Original) Heures d'ouverture convenables, mais service à la clientèle pourri.

Ju Pro

Excellent service :)

Richard Nascimento

(Translated) Dont go with Yamine :( (Original) Dont go with Yamine :(

Sébastien Fauteux

(Translated) The worst decision of my life was to transfer my mortgage to TD Chambly. I must constantly contact them because he never remembers me on the follow-up of several files. (I had to wait 6 weeks for a simple margin approval, which according to my advisor Benoit Scott should be qualified without problem) ???? It's been 3 years now and each year I receive invoices from my municipality because TD Bank has made errors in the payment of my taxes .. I see that my financial goals are sacrificed they are not even able to advise me on what to do to reach them. Give yourself a chance to succeed by going elsewhere. (Original) La pire décision de ma vie à été de transférer mon hypothèque chez TD Chambly.Je dois sans cesse les contacter car il ne me rappel jamais sur le suivi de plusieurs dossiers. ( J'ai du attendre 6 semaines pour une simple approbation de marge, qui selon mon conseiller Benoit Scott devais être qualifié sans problème)???? Ça fait maintenant 3ans et chaque année je recois des factures de ma municipalité parce que la Banque TD à fait des erreurs dans les paiements de mes taxes.. Je vois bien que mes objectifs financiers ils s'en sacre il ne sont même pas capable de me conseiller sur quoi faire pour les atteindre. Donnez vous une chance de réussir en allant ailleurs .

Jean-François Bourgeois

(Translated) Young, courteous and interested team ... if they don't have the answer, they will find it! Very satisfied! (Original) Équipe jeune, courtois et intéressés... s'ils ont pas la réponse, ils la trouvent! TRÈS satisfait!

Sachin Duggal

Typical TD banking service that is the great service, with an add on of a perfect customer experience and great employees!!!

B TOWN AUTO SALES

Good service Friendly staff i was there on Saturday 25 sept they know what to do how to do

Noel Vijeyakumar

Awesome experience with Nian! Helped me with a mutual client from out-of-town and he did everything within a timely manner, was very attentive and also made sure that our mutual clients were well taken care of! Will definitely be working with Nian and this branch in the future. Thanks so much!

le bazar du kéké

(Translated) Its my bank just wow the service is really awesome good and reliable (Original) Ses ma banque juste wow le service est vraiment impressionnant bon et fiable

Marc Pacanowski

(Translated) Service always impeccable (Original) Service toujours impeccable

PHAT PUBG

(Translated) It’s welcome but a few complicated things maybe I’ll change the bank! It’s a long time anyway I was with this company. Thanks TD Bank may say goodbye next year. (Original) C’est bien accueilli mais quelques choses compliquées peut-être je vais changer la banque ! C’est long quand même j’étais avec ce compagnie. Mercis la banque TD peut-être adieux l’année prochaine.

Nathan Bolo

Long wait for appointments, did not receive great service. Slow follow up on loans, ect. Better off using the Queen St branch.

Mike Frank

The people here are so nice! It's a shame their parent company has an antiquated and inefficient banking system that is in serious need of updating. In summery, people are awesome, TD Canada Trust sucks.

Patrick Legault

(Translated) Impeccable service (Original) Service impecable

Amira Haleem

So bad customer service

Jean-françois Bouffard

(Translated) Hello, after a little more than 10 years as a customer with you, this is the first time that I have had a bad comment on the service offered. The branch of the city of chateauguay offers a frankly long and laborious service. I have been moving to this city for a few months and unfortunately since I have been going there, my satisfaction has greatly diminished .... can be an increase in the number of employees will be useful to give a service worthy of the one I received for more than 10 years. (Original) Bonjours, après un peu plus de 10ans comme client avec vous c'est la première fois que j'ai de mauvais commentaire sur les service offert. La succursale de la ville de chateauguay offre un service franchement long et laborieux. Je suis déménager dans cette ville depuis quelques mois et malheureusement depuis que je vais la, ma satisfaction à grandement diminuée.... peu être une ogmentation du nombre d'employer serai utile pour donner un service digne de celui que je recevais depuis plus de 10ans.

Guillaume Delisle

(Translated) beautiful bank unfortunately I am very disappointed that it no longer opens at 8am (Original) belle banque malheureusement je suis bien décu quelle n'ouvre plus à 8h le matin

Nancy Lyle

Excellent service, good COVID19 protection measures in place. Very professional and friendly gentlemen acting as the organizer.

Sachini

Best customer service!! The tellers are super friendly and listens to everything carefully.

xiangping He

I had two very bad experiences with this bank, one was depositing bank drafts, and the staff said they could not add notes. Another time was to tell me that the other parts account cannot accept bank drafts. But I can switch to Queen's TD. Shy about your obligations.

Nancy Blanchard

Was on the phone for 10 minutes and still couldn't talk to a real person then got hung up on. Terrible automated system.

alex robert

(Translated) Experience with TD chambly a big zero! If I could have not put a star, I would have! Blatant lack of expertise on mortgage products, no consistency, conditions change from person to person internally, unacceptable response times etc etc I can't wait to cancel my mortgage when signing the notary, give you your nice big penalty and go sign elsewhere for my new home! TD chambly could never! It was a short 8 months that marked me with incompetence for a long time. With the comments on this branch, I hope TD will clean up. (Original) Expérience avec TD chambly un gros zero ! Si j’aurais pu ne pas mettre d’étoile, je l’aurais fait ! Manque de compétence flagrante sur les produits hypothécaire, aucune cohérence, les conditions change d’une personne à l’autre à l’interne, des délais de réponse inacceptable etc etc J’ai bien hâte de résilier mon hypothèque lors de la signature au notaire, vous donner votre belle grosse pénalité et aller signer ailleurs pour ma nouvelle demeure! TD chambly pu jamais ! Ce fut un court 8 mois qui va m’avoir marqué par l’incompétence pour longtemps. Avec les commentaires qu’il y a sur cette succursale, j’espère que TD va faire le ménage.

Jess Gravelle

Opened a new account with these lovely folks. Got help from Melissa during complications. I heavily reccomend this bank and their people

Danny Bergeron

(Translated) Very good service, the employees are friendly and knowledgeable. My file with the Manager, Personal Financial Services, was handled with a great deal of professionalism. (Original) Très bon service, les employés sont sympathiques et compétents. Mon dossier avec le Gestionnaire, Services financiers personnels, a été traité avec beaucoup de professionalisme.

Elizabeth Rivas

(Translated) The bank is surrounded by a courteous and attentive team. I am very satisfied with the customer service (Original) La banque est entourée d'une équipe courtoise et attentionnée. Je suis très satisfaite du service à la clientèle

Alexis Lavergne

(Translated) I had some problems with this Kiosk, Thank you to Madame Jean for having gone out of her way to correct the shooting. (Original) J'ai eu quelques problemes avec ce Kiosque, Merci a Madame Jean d'avoir fait des pieds et des mains pour corriger le tir.

Francis Gagnon

(Translated) Always had impeccable service especially at the counter! I almost never waited. In addition, when we call he always refers us to the right department and they respond in a reasonable time in short, good bank for young people who do not know his! (Original) Toujours eu un service impeccable surtout au comptoir! Je n’ai presque jamais attendu. De plus lorsqu’on appel il nous réfère toujours au bon département et ils répondent dans un temps raisonnable en bref, bonne banque pour les jeunes qui ne connaissent pas sa!

ExMo Reviews

Quite honestly this has to have been one of the nicest and kindest places I have ever been to in dealing with a bank. I did have some trouble with one of the staff members who simply would not listen to me but the managers were so quick to help me and sorted out all the issues I was going through. I cannot say enough good about this place or the staff for the kind hands they extended to me during the darkest moments of my life.

Sylvie Lap

(Translated) What is happening with you guys? The Covid-19 is here to stay a long time ... the government is talking about 2 years and +, even a decade ... Seems to me that it is time to reopen the branch in Chambly ... it is enough to send your customers to St Jean-sur Richelieu. I seriously think it has closed and opened elsewhere !! You have to be logical at some point !! We all wear a mask and wash our hands. And the Covid is here to stay a long time yet. (Original) Qu 'es ce qui arrive avec vous autres? Le Covid-19 est la.pour resté un bon bout temps ...le gouvernement parle de 2 ans et + , même une décennie...Me semble qu'il est temps de reouvrir la succursale à Chambly...c'est assez d'envoyer votre clientèle à St Jean-sur Richelieu. Moi je pense sérieusement a fermé et ouvrir ailleurs !! Faut être logique un moment donné !! Ont porte tous un masque et on ce lave les mains. Et le Covid est la pour rester un bon bout temps encore..

Gaetan Pichette

(Translated) Courteous and quick service, good opening hours, and most importantly. Parking finally ok !!! (Original) Service courtois et rapide ,bonnes heures d'ouverture ,et surtout. Stationnement enfin convenable !!!

Jensen MacMillan

I wanted to do something as simple as changing my Debit card spend limit in order to make a purchase, and even after I said that I understood that it was in place to minimize damage done with a stolen card I was still called stupid multiple times. I think it is absolutely ridiculous that someone who’s job is to assist me with something insulted me multiple times. I walked out of the bank and will not be coming back. By far the worst TD location on the island.

Lexor

Very unprofessional.

Jo Anie

(Translated) Poor service, I am told 3 different things from 3 different people ... As soon as my 5 year old mortgage is over I never return with them. (Original) Service médiocre, on me dit 3 choses differentes de la part de 3 personnes différentes... Dès que mon 5 ans de près hypothécaire est terminé plus jamais je ne retourne avec eux.

Jorg Miehle

Very unfriendly.

Colin Cairns

After waiting 30 min for an appointment I left got a phone call over an hour after the appt was supposed to take place. I'll be removing my accts from this branch

Eric Bérubé

(Translated) ATM machine (Original) Guichet automatique

Ramy Oubeid

Probably the worst TD branch in the whole world.

Veronique Lacroix

Hypotheque ????❤️❤️❤️Td is the best

Carol Hughes

Always fast and efficient when banking here.

Iman Niki

Not a good branch

Maggie-Ann Shaw

Tried to put cash on my visa I asked if it would be on my card instantly And was told no it takes 48 hours. Witch was wrong and inconvenienced Me extremely.

chris weeks

Closed on Sept 30 with no notice and now I'm going to get charges cause my pay didn't go through.

Josh Simon

Parking is a bit rough, and the lineups can be long. Great staff though.

Benjamin Davies

very friendly staff and awesome customer service. Kim is really good teller

zachary shoemaker

Impossible to get them on the phone

Linton Brown

Hours of operation are terrible for a person that works Monday to Friday 8-5

François Jean Giroux

(Translated) Nobody to welcome me then making an appointment at the counter with a lot of difficulties to come back the next day so that the appointment in question was not even booked ... I took another appointment to arrive the next day at the time anybody who receives me. .the counselor arrives late and when I tell her my mishap she looks at me as if I were an ortho..no excuse or ready-made sentence ... sorry for the downtime due to our computer system but in addition it says it's me who did the process wrong .... con band tbk ... blame the dirty band customer !! (Original) Personne pour m accueillir ensuite prise de rdv au comptoir avec bcp de difficultés pour revenir le lendemain pour que le rdv en question a meme pas ete reserver ...jai reprit un autre rdv pour arriver le lendemain a l heure tjrs personne qui me reçois. .la conseillère arrive en retard et quand je lui compte ma mésaventure elle me regarde comme si j'étais un ortho..pas d excuse ni de phrase toute faite ...desole du contre temps du a notre système informatique mais en plus elle me dit que c moi qui a mal faite le processus. ....tbk de bande de con ...la faute au client bande de sale!!

Anthony Lowes

Good day, I called this branch location earlier today looking for assistance with an online banking issue. After asking the representative the question, she was very unclear in her answer, and so I asked for further clarification. She assumed I was insulting her and began being very unprofessional over the phone. I believe her name was Kimmy or Kim, so to you Kim, please show a little more professionalism. Yours truly, a TD customer.

Costea Gabun

(Translated) Very bad communication (Original) Très mauvaise communication

Joe Mitchell

Just wanted to let, whoever is responsible for cleaning, that the bank machine(S) on Mount Edward RD beside the Buono Mangia Restaurant/ Vanguard Financial Group need to be cleaned more frequently! There have been used medical materials on the floor since last week. With COVID pandemic and the drug use issues this should be top priority to protect valued customers. Thank you in advance for resolving this issue!

ganga gajmer

(Translated) Rotten staff lack of experience in mortgage loan we lost 2 houses (Original) Services pourri personnel manque d’expérience en prêt hypothecaire nous on fait perdre 2 maison