Reviews of Kia of Brockville (Loan Agency)

Susan

Very pleasant staff. Clean dealership and Service area. Covid protocols in place.

Brenda Cowan

I love the staff here. And so does Ryo. Lol

George Neeson

Nice people with excellent service department.

Zyta Pocelujko

This is the worse dealership. Do not buy a KIA if you care for your safety. The air bag sensors are located too low and DON'T open when in a severe crash. The staff is not knowledgeable enough to warn you about it and you will get brushed off if you do bring any concerns.

Adam Skipp

Took my sportage in to get my winter tires put on, check engine light and check my auto starter. I signed a work order totalling $80. Picked up the car the next day. Was presented with a bill for $250. They did do a recall, which they should. They broke my wheel lock nut, then charged me an hour labour for their error. They also charged an hour labour to diagnose a check an engine code. (Quoted me $38) They won’t look at aftermarket starters, which I’m fine with, they didn’t charge for that. I spoke with that service manager and voiced my concerns that I signed a work order for 80 and I’m paying 4 times that without anyone calling me or letting me know. He offered to take nothing off he bill, saying he can’t do anything about the overcharging. I pointed out that it’s pointless for me to sign an estimate if you don’t have to honour it! He just looked down at the work order and nodded his empty head. This is the worst customer service I have ever seen at a dealership. I will not be going back for further maintenance. If I could rate you guys lower, I would.

Mark Flaro

Friendly service and very helpful.

Matt Brennan

Good prices and service. Mechanics are good.

Dawn McBride

Friendly service, helpful. The process was simple. I thankfully drove away in a 2020 Kia Rio with a warm behind :) Thanks goes to Pat and Zena!

Mars Leclair

Easily worth the hour drive from Ottawa. Easy to talk to, honest, forthcoming and they went above and beyond to fix the repairs I asked of them when buying my used vehicle.

William MacDonald

Great service and friendly staff

David Rush

They couldn't find the vehicle we wanted and didn't think it was important to call or let us know. I found out at the last minute they were trying to pas off a vehicle with a lower trim level. Very deceptive sales tactics.

Dale Walt

Service here has been horrible. Lack of communication and still waiting on my Kia Stinger to be repaired after being road tested and diagnosed over a month ago.

Todd Stevenson

Great experience

Bryan Roy

Their service is no good. They lie to you and lead you to believe things that aren't true and then don't get back to you.... Ugh

Ken Reynolds

On time service, polite friendly staff

Terry Cadieux

Excellent service, great prices. Will do business again and have referred many people already who are also extremely satisfied. Thank you Pat!

Megan Grant

I can not get over the quality and make of KIA’s models. I test drove a couple vehicles before deciding on the KIA Sedona. I was first impressed with its spacious layout, plenty of room for the driver and each passenger. The other thing that impressed me was how it handled on the roads especially during this winter season. The dealership was clean and inviting and the sales agents were friendly and easy to talk to.

Mike Brunette

Excellent service

Don Gray

Good service

Salih Al-salih

Bad treatment and they are not respectful I advise not to deal with them bad service

Peter Quick

Great service

Abdirahman Mohamoud

We make deal & they called me aboon delivery & Rd efused the $400 discount that we agreed

Rechelle Krieger

Got a car here and loved the experience sorta , definitely friendly staff and can help you get into a car however very unorganized . I wanted a something else but unfortunately was only able to get what they could give me . I love it but hate it at the same time . The other problems where I had to sign two leases , which made my payments go up ? I never understood why I had to sign too but it caused a lot of stress after to find out 3 months later after signing the second lease that the new payments would come out right after I just paid my car payment , they did fix it but it shouldn’t have happened at all . And then getting the run around Kia brockville saying it wasn’t them and Kia Financial saying it’s Kia brockvilles fault I’m prettty sure it’s both there faults if I didn’t have to sign two leases :/ Dealing with them was great they definitely fix it they are friendly but I dunno if I’m the only one that has dealt with issues

Mary Schilling

As always, wonderful.

David Fair

Great service and friendly staff. I would recommend Kia of Brockville to anybody looking to service their vehicle or buy a new one. I am on my third Kia and I have had no major issues with any of them. Stay away from Kia of Kingston, I bought my first one there and they wouldn't even fix warranty issues.

Simon Hastings

My wife and I just moved to the Brockville area. We have always been pleased with KIA so we went to Brockville KIA and we were not disappointed. The service was great, everyone was happy, not pushy, didn’t try to rush us. We were able to explain what we were wanting, and they chose a few models for us to test drive. We left with a new KIA Forte and a big smile on our faces. A++

Chrissy Blossom

Upon arrival to Brockville KIA, my immediate thought was I am at the right place. The dealership was clean and inviting and the staff was friendly. I didn’t have a set model in mind for purchase, but they were able to ask me questions to better find out what vehicle might be the right fit for me. I test drove a few options, all handled very nicely, ended up leaving with a Forte Koup! A+

Ileah Tucker

Excellent customer service, highly recommended, I always leave satisfied.

Evelyn Serre de St

Good customer service, replaced low beam with no fuss and the end bill was less than expected

Kristen Anderson

I am a mother of 4 young kids and was shopping for a reliable and dependable family vehicle. I went to Brockville KIA and met with Pat. He was awesome and took his time with me, explained all the features KIA’s family vehicles have, before we decided that the KIA Sorento might be the one for me. After a test drive, I was impressed and further convinced that the Sorento was the right choice. Great vehicle! Great experience and great service! Thanks Pat.

Maher Katan

Nice people, good and fast service.

Shannon Earl

Great dealership full of great people.

Grace Fieldman

I have previously owned a KIA Rio and it was time for an upgrade, so I went back to Brockville KIA, as Arnold made me feel like my business was important. They make shopping for a car easy and enjoyable. I left with a new KIA Soul. Highly recommend.

Andrew Auger

Great dealership! Good selection of inventory, very straightforward and easy to do business with. If I could give 6 stars, I would.

Louise Leblanc

Great staff..was very helpful with my search for a new vehicle.

Keith Ryan

Stopped into Kia of Brockville for an oil change enroute from Toronto to Montreal. This has probably been the best service I've had in my 42 years that had anything to do with cars. Thank you to Rick and team for making my experience beyond perfect.

Larry Molson

They have a great selection of kia cars and great deals

Jake Caine

The quality and service at Brockville KIA can not be beat. I went to 2 other dealerships and did not receive the level of care that I experienced at Brockville KIA. They were patient as I test drove various models while asking about all the specs. Have a new car that I feel safe, comfortable and happy with.

Sally DeCou

Excellent service, really took the time to explain and show me everything

Sue McDonald

Very impressed with everyone we dealt with here. Peter was awesome, Zena was wonderful and Pat was fabulous! Thank you everyone! we are excited to start our new Adventure!

Daren Longpre

It's okay. I rented a vehicle there for a week. Good fast service.

Brian Chambers

I always choose Brockville KIA when shopping for a vehicle, because Arnold knows cars and he knows what people want. The dealership is clean, and the sales agents are very knowledgeable and personal. You really feel like your business is valued and appreciated. A+++

Peter Pueschel

Good service dept

Maria Clai

Very helpful and friendly at the service department. Attented to everything I requested. Great job guys.

Brianna

Amazing service at Kia of Brockville. I had concerns about my car and Rick in the service department ensured everything was fixed under the warranty. He was efficient and friendly. Thank you Kia of Brockville for another great experience.

Don Geiger

Professional, Cory and Pat are a pleasure to work with

Marylou Webb

I had a great experience at brockville Kia they treated with respect. They showed me the problem with my SUV .and they kept me up to date on the progress.

Darren Heuvel

We bought a 2014 Kia Forte with 108,000km in 2016 for $15,425... a NEW kia(2018) is priced at $15,600.. Kia did well, our fault... a year and a half later and 24,000km ALL tires need replacing, ALL pads need replacing and ALL rotors need replacing- who in their right mind expects to replace all this after spending $15,000 on a car after only a year and a half??? Obviously the car was not sold in good faith.. it would be different if I was the one that drove the car, but my wife is the sole driver, and trust me, she couldn’t and wouldn’t drive a car to hurt it that bad.. I even offer to buy the rotors and pads and asked them to cover cost of installation but that wasn’t good enough- I was told ‘WE’ would have to buy ‘kia’ parts only, which of course are twice the cost of parts anywhere else and they would cover ONLY 2 hours of the 4 hours labor. Btw, shop rate is a disgusting $109/hr...and of course the cost of 4 new tires is on us as well..and then we have thrown in our face we didn’t bring the car in for regular servicing- I don’t know about you, but I certainly can’t afford $109/hr, and also told that if we brought it to our own mechanic that they should’ve told us it needs maintenance- UMM THATS EXACTLY WHAT WE DID, and it made no difference- kia was still not going to help out.. we normally take our kicks and suck it up, but we’ve had enough..one of the worst experiences I’ve had.. never again will I deal with the ignorant, smug, little p***k that runs the service department. Has a way of talking down to people- especially women- thinking he knows more than anyone else. They are your best friends at Kia when they’re selling you a piece of junk, but couldn’t care less about you after you leave.

kim McDonald

I drive to Brockville from Kingston for work everyday. Yesterday's first show was a bit unnerving to drive in. I have never owned snow tires for any of the vehicles I have driven. Yesterday I decided it was time to put them on my car. What a difference!!! No more fishtails, easy acceleration and stopping is now more responsive. The crew at KIA of Brockville were very quick to help me get this taken care of. I would recommend their service department to anyone. Thanks again to the team, much appreciated.

Nick Dennee

I had a great experience buying here. Pat was not only great to deal with but was very fair and kind. Will be recommending and will certainly be back.

Mila Dratch

Brockville KIA has everything a person needs for buying a vehicle, great friendly staff, who are knowledgeable. They took the time to help me figure out what the right car for me is. I knew going in what features I would like but didn’t know what the best model for me was, they listened and then showed me a few options, which I then test drove each. I felt like they really understood what I was looking for. The level of care and attention to detail they put in to their customers is not overlooked. Thanks Brockville KIA.

Dale Chambers

Very poor quality in service department. Damaged my wheel studs during a winter change over. Lied about replacing a damaged stud. Ended up with more damaged studs and eventually a wheel bearing replacement they wouldn't pay for. Almost $500 due to their carelessness. All under warranty. Avoid their service department at all costs!

Ronald Burton

A great place to buy a car