Reviews of BMO Bank of Montreal (Loan Agency)

CARMELLE ROCHON

(Translated) I left several messages to Frank the account manager, over several weeks, did not deign returned the call. Frankly no service at this bank. After moving to the branch the manager took charge of my request and I was able to get the information. He also told me that he will look at the file to find out what happened. So, it's all right. Maybe misunderstanding. (Original) J'ai laissé plusieurs messages à Frank le responsable du compte, sur plusieurs semaines, n'a pas daigné retourné l'appel. Franchement pas de service à cette banque. Après m'être déplacée à la succursale le directeur a pris charge de ma requête et j'ai pu obtenir l'information. ll m'a également dit qu'il va regarder le dossier pour connaître ce qui s'est passé. Donc, tout va bien. Peut-être malentendu.

Eric Desdouets

Excellent service!

Jemma M

Not only are the tellers always upset, and take it out on the customers, but since I started using this location, they have made countless mistakes, depositing incorrect amounts into my account, removing money from my account without permission or notice. Over charging me for my account, they acuse me of lying, because they do not want to correct the mistakes made. It's disgusting that a bank can be run this way.

Gilbert Desmarais

Skilled teller, but too long waiting line: 20minutes.

Wen

Is it so hard to hire more tellers? Everytime I go here there is a huge lineup. Also most of the time there are a bunch of ladies that just talk behind the counter not helping customers at all. The most I've waited in line was about half an hour! It's like they don't appreciate their customer's time whatsoever.

Richard Legare

(Translated) Excellent service courteous, kind and attentive staff (Original) Service excellent personnel courtois,gentil et a l ecoute

Michel “Mike” Pelchat

(Translated) good services (Original) bon services

Mister E

What in Gods name is this indication of a Bmo bank branch doing here on George street? Never has been a Bmo here!

Dino

Moved to this bank because their closing hours were 5:30, later changed closing hours to 3pm

Marc Bédard

(Translated) Very personalized service. Here, you are recognized by your first name. (Original) Service très personnalisé. À cet endroit, on vous reconnaît par votre prénom.

Kristian Methot

(Translated) Thanks to this institution I am now in business! (Original) Grâce à cet institution je suis maintenant en affaire!

Réjean Côté

(Translated) Very poorly served (Original) Très mal servis

Émilie Roy-Séguin

(Translated) I made an appointment to open an account in order to completely change my financial institution. I sat at the desk with the counselor. I left him 5 minutes later to be told that it was better for me to stay with my other institution since the bank charges were more advantageous. They lost the chance to win a new member! (Original) J'ai pris rendez-vous pour ouvrir un compte dans le but de changer complètement d'institution financière. Je me suis assise au bureau avec la conseillère. Je le quittais 5 minutes plus tard pour me faire dire que c'était mieux que je reste avec mon autre institution étant donné que les frais bancaires y étaient plus avantageux. Il ont perdu la chance de gagner une nouvelle membre!

Colton Cray

Chad the manager here was the most amazing person. Super professional went above and beyond. RELIABLE....I will contonue to go throgh chad or his office indefinitely. Hes more then just a human data churncher hes a human and he will treat you like one too!!

Marc Beaudoin

(Translated) I would like to say thank you to Saad benkirane for this move to sign the person at home seen his health really affected his really helped us and to complete part of a mandate thank you again attention The weekend closes inside (Original) Je voudrais dire merci à Saad benkirane de cette déplace pour faire signer la personne à la maison vue sa santé vraiment affecté sa nous a aidé vraiment et de compléter une partie d'un mandat merci encore attention Le week-end ferme à l'intérieur

Alice Angeles

I have no problem rather than their poor costumer service i am calling for soany times no one is answering my call only voice mail how i wish that there will be someone to spoke to direct my need / query

Keqi HU

totally agree not professional at all!!!

Joel Johnson

Expect to wait and hour in line each time you go in. BMO has cut staffing in this location to the bare bones. Show up before the bank opens if you want to wait less than an hour

Diane Melen

Staff try hard but they've been cut to the bone, so prepare for long lines, and they don't even have a receptionist to direct you anymore. We switched banks because to do ANYTHING other than use the cashier you have to "make an appointment" on the phone or in person, and physically go there which is so outdated. Our new bank allows secure online help and access to make changes to our accounts. Our time is valuable.

Jack Graham

they are ok, sometimes stayed late to let me cash my pay.

Devon Legacy

While the tellers are nice and doing their best this bank branch is not at ALL following covid-19 procedures. The situation I walked into today (May 25 at around 10:20 AM) was a belligerent man sitting in a chair growling and mumbling at customers while kicking his legs in the air, all while pulling his mask up and down and jumping in front of other customers. This was in no way ok, also two older men were in the bank completely unmasked and were not once asked to put a mask on. I felt like the situation was not being handled and mostly ignored by staff who were visibly uncomfortable. The whole situation left me feeling uncomfortable and unsafe, I won't be visiting this location again and will be strongly considering switching banks even though I've been with BMO for 7 years this situation has put me off greatly.

Jason Munro

WORST customer service ever , first off I have a vehicle loan with bmo and in order to even check my balance or view anything I have to physically call bmo and ask for it , over the phone , that's right every time I need to acsess my bank account I have to dial a number wait on hold for 20 minutes just to have someone transfer me to the wrong dept and wait longer on hold, I cant open my phone and use an app , use a program on my computer or even go in to a branch and check, I have to call , they are the only bank I've ever heard of that has millions of dollars of loans run through them and yet in 2019 they dont have an app , or program that I can log into to check what I owe, they wont even give me a card or account number to use, its like I'm not worth they're time or effort, that's not good for buisseness.

Christina Watson

Love this bank. Amazing service and i highly recommend them for all your banking needs. I'm always greeted with a smile and they remember your name. Makes you feel appreciated.

Mathieu Gagnon

(Translated) The person in charge of human resources is rude. She doesn't speak French very well. This branch is not likely to hire someone with an employee like that. The person doing the hiring is the first contact with the company and the company makes a bad first impression. (Original) La personne qui s'occupe des ressources humaines est désagréable. Elle ne parle pas bien français. Cette succursale ne risque pas d'engager quelqu'un avec un employé comme cela. La personne qui s'occupe de l'embauche est le premier contact avec l'entreprise et celle-ci fait une mauvaise première impression.

Noyan千户长

Man Li is a very nice and resourceful manager. @TV Network: She has a new baby that time. Normally she handles all clients to colleague.

Noah C

opened a account here did not have an appointment but they still worked me in. very nice would strongly recommend!

Ngoc Huynh

I’m always satisfied with the service for a long time. Staff there are very helpful.

Neiko C

Worst bank ever.

Lumus & Nox

How am I supposed to do banking when it's closed when I finally have time off work?

ن SuperNova

(Translated) The clerks are very helpful and kind ... but the waiting time is endless! There are no more than 2 or 3 clerks at the counter during peak hours, when there could be double! (Original) Les commis sont très serviables et gentils...mais le temps d'attente est interminable! Il n'y a pas plus de 2 ou 3 commis au comptoir aux heures de pointe, alors qu'il pourrait y en avoir le double!

Art Lem

(Translated) Lacks a professional counter. (Original) Manque un comptoir pro.

Jayashree

Very bad service. Particularly that one lady over there. She was very unprofessional. She should know basic manners how to speak to a customer. I went there to get a personal loan and she was behaving so so rudely as if I was asking money from her. If the management sees this, I hope you guys to take serious steps regarding this.

dlh dlh

Amazing staff ! definitely the Best BMO branch I've ever visited.

Renee Anderson

Only bank I've ever been to that has bar stools to sit at while doing your banking. Also I dig getting the gummy bears. Low rate unlimited transactions.

Vera Hacker

Staff is always very friendly and helpful.

paul cazeault

(Translated) The service (Original) Le service

Sam N

Excellent staff. Very polite and very helpful.

Tomas Bodnar

Been with them for well over 10 years. Respectful and efficient service. Just wish they would be open longer

Samara Drewe

I love BMO, the staff is so friendly and helpful. I tend to go in every couple of weeks to do my deposits in person instead of through the machine. I don’t even mind waiting in line because I know when I get to the teller, I will get the best service. My only wish is that they had photo deposit because I can’t get into the bank without having to take an hour off from work.

Ana Rejab

I became a customer because of Mr. Mody Barry and Mr Alexandre Lachappelle. Their expertise, superior customer service and warmth led to my family choosing BMO. We also loved every time we went to the branch as the front line employees at the counter from greeter to tellers are always helpful.

Kal Judge

Under staff always line up

Tiana R (Luvsfoodandtravel)

Don't waste your time... high turn over rate. Their staff doesn't know what there doing. This used to be my go to bank but now wouldn't go near it. The management is a joke, they go through Toronto for everything. They wasted 4 months of my time for a simple loan walked across the street to scotia from start to finish 4 days. They repeatedly fired people while I was going through the process. And also when I did complain to the manager he had my on speaker phone with the employee standing there. Completely unprofessional.... The customer service rep I was dealing with had to call the 1-800 number because none of the other staff would give him answers pathetic.

Haley Rioux

There's almost always only one teller when I come in and a metric ton of people in line angrily waiting. Needs more tellers to assist people. However when I finally get to the till the service is lovely. If only it didn't take a half an hour to get there.

Mark Coupe

Friendly and knowledgeable staff. They have a separate business line for their business customers.

Joel Wener

Personalized teller, customer service. Parking can be difficult at times.

Jim Roy

I have been trying to book an appointment with this branch but several choose-your-own-adventures on the phone were a dead end, claiming their mailbox was not set up. I'm writing this review while still on hold. I do not appreciate you wasting an hour of my time so you can save $5 in customer support wages. Is this the type of service customers can expect in the future? No thanks.

Mengni

Nice people here!

Bill Zhu

Not open on weekends. ATM doesn't give $5 bills.

Alex Kovalenko

I want to really recommend Isaac Wasef at this branch. Isaac went above and beyond to help us with our mortgage. He explained everything in details without rushing it. Definitely a great guy to deal with. Highly recommended! Thanks Isaac

Diane Mignault

(Translated) Very good service (Original) Très bon service

Robert Bauer

Have to agree with the other reviews. Slow and they need to get more employees to serve the people. Wake up BMO, we are the paying customers and we expect much better service.

Jerome Gesmier

(Translated) However hard to reach by phone. (Original) Cependant difficilement joignable par téléphone.

Yung Maestro

Must say the worst BMO Branch I had to deal with always an issue. You try calling them they won’t answer however the answering machine will say that they will call you by the end of the day. It has been honestly 5 days I haven’t heard back from them. They are suppose to be my home branch but why do I need to call 10 different people before they contact me back. #wasteoftime #dontcareabouttheycustomers #takingmybusinessandmpneyelsewhere.

mrbuzz

(Translated) Very good service as always (Original) Très bon service comme toujours

johanne litalien

(Translated) A flagrant incompetence of the staff. We are given bad information. A big -Zero is the score that would be justified for the quality of the service. (Original) Une incompétence flagrante du personnel. On nous donne de mauvaises informations. Un gros -Zéro est le pointage qui serait justifié à la qualité du service.

D -

Moderate wait. No more than any other bank. Has an ATM if your in a rush

Konstantin Vedernikov

Great service for me, quick , fast and simple

Peter Craig

The absolute worst customer service around...Would recommend going elsewhere !

Mark Sernes

Outdated. High turnaround staff. Terrible hrs. No weekends.

Jia He

Some of stuffs are look tired all the time. And they will very dissapoint when you exactly know what you want. But there are still some very good person that can help you. The one I finally found who is always full of energy is Bicky.

Kerry Amos

Line ups have been much better. They seem to have more tellers. Not all transactions can be done at the machine, specially business transactions. Thank you!

izidori hatungimana

Like there’s no way to reach the customer service on the phone! It’s taking 20 minutes

Abraham Theodore

This is an excellent location. The staff are professional and helpful.

Blaine McInnis

Called dawson creek branch they dudnt even seem interested in helping me with my accout ...

Jeff “SilverEnigma” Mille

This is our "home" branch. But you can do your banking from any BMO. Always good in any branch.

nancy choiniere

(Translated) I have been a member for almost 20 years. And it has been unacceptable a disservice to Granby for the past few years. Currently I need my branch to reach me because I am experiencing a challenge in Mexico and its done 5 days without any return calls, the voicemail boxes are unavailable and he does not return emails. It gives food for thought on BMO !! (Original) Je suis membre depuis près de 20 ans. Et c'est innaceptable un mauvais service à granby depuis les dernières années. Présentement j'ai besoins que ma succursale me joindre car je vis un défi au Mexique et sa fait 5 jours sans aucuns retour d'appel, les boîtes vocales sont indisponibles et il ne retourne pas les courriels. Ça laisse à réfléchir sur BMO!!

Kevin Mix

(Translated) Very good service, and always welcoming staff. Very satisfied with their advice. Very clean establishment. (Original) Très bon service, et personnel toujours accueillant. Très satisfait de leurs conseils. Établissement très propre.

Marie-Michelle Guay

(Translated) We received very poor service, we are very disappointed with our experience. I do not recommend at all. (Original) Nous avons reçu un très mauvais service, nous sommes très déçus de notre expérience. Je ne recommande pas du tout.

khaled Darawish

Bad customer service. Unfortunately

Sherilyn Traverse

Had a bad experience here today. I went to a teller and just wanted to make a simple withdrawal but some other worker came out of no where aggressively asking me personal questions and I never even asked her for help or anything. Did not appreciate it. I had a threatened feeling from her and left feeling sad. I did not do anything wrong and she should have talked nicely but she had a mean wicked tone to her voice. Totally unnecessary. I told the teller she made me feel bad. But at least now I know not to go to that bank because of that woman

Asso Honarvar

(Translated) I am not satisfied with the service received. The steps to take advantage of the bonus for opening an account with BMO are a bit complicated. The bank adviser did not describe and explain them well and so I was not able to receive this bonus. (Original) Je ne suis pas satisfait du service reçu. Les démarches pour bénéficier de la prime d’ouverture d’un compte chez BMO sont un peu compliquées. Le conseiller de la banque ne les a pas bien décrites et expliquées et du coup je n’ai pas pu recevoir cette prime.

Scott Bain

This Bank of Montreal is located inside of a historic building. Is easily wheelchair accessible from the parking lot, located on the east side off Victoria Ave. Local legend says there is a tunnel that goes from the bank to one of the vent shafts from the old railway tunnel, supposedly both ends were sealed long ago but the tunnel still remains, though this has never been confirmed and is just a town rumor.

Othman Soufan

Very friendly and really they do their best to help.

NM Piars

Solid bank with helpful staff and security only thing is COVID protocol slowing down use of ATM

Chumie Moskovits

Slowest moving line I've ever been in

Maternal Village Hamilton

Maybe be open hours of the day people can actually go to. Why bother being open at all? Just put an ABM on the street.

Francois Kirouac

(Translated) Unable to reach to make an appointment to open an account. I will do it elsewhere ... (Original) Impossibles à rejoindre pour prendre rendez-vous pour ouvrir un compte. Je le ferai ailleurs...

Eileen Rufus

Better then CIBC! They value their customers

Jean Benitto

ALLWAYS CLOSED ON WEEKENDS. NEVER GO WITH THIS BANK !

Mike B

Have banked with them for personal and business needs for 8 years.

A C

Opened a safety deposit box. I enjoyed the free coffee while waiting and I’ve never had a huge wait here. I appreciate that the people in offices are generally doing loans and investments, always appreciate it when I see one put down the paper and come help the line. Parking is easy, drive thru ATM is awkward to reach but maybe not for someone in a smaller car. My one qualm with most BMO’s is they claim to have these great ATM machines that spit out all bills but they rarely have 5’s since I guess most people take those if they are there. I would prefer 20’s, 50’s, 100’s myself.

Isabelle Fugère

(Translated) I put 1 because I couldn't put a zero. Be careful, the employees of this bank are not listening to you and look down on you. I have never been so poorly served as at the Granby branch. (Original) J'ai mis 1 parce que je ne pouvais pas mettre un zéro. Faîtes attention, les employés de cette banque ne sont pas à votre entière écoute et vous prend de haut. Je n'ai jamais été aussi mal servi qu'à la succursale de Granby.

Salar Shafiei

They never answer the calls and get mad when I ask for 4k cash and tell me I need to call ik advance.

Paul Themens

(Translated) But change your phone number on your site s.v.p. Thank you Paul Themens (Original) Mais changez votre numéro de téléphone sur votre site s.v.p. Merci Paul Themens

Nancy Comtois

(Translated) They tell the counter time not counter service (Original) Ils donnent l'heure du guichet pas service au comptoir

Jamie Major

All good other than the long line ups..If you have to see a teller be prepared to wait in line if it looks like rain bring a umbrella...

Shaunna Ducker

SoI do not likeYour service you need to stay on hold

Vic Soga

On Tuesday, May 23 at 10 am, I waited for over 20 minutes to be attended to. Others longer. Two people ahead of me left frustrated. The disappointed thing was the assistant bank manager on duty did not do anything to stop her staff from taking coffee breaks while 8 people were still waiting. Why not allow the staff to take their breaks after the line is depleted. Forty years as a BMO customer, I have never seen such poor customer service by the assistant Manager.

BRANDON GU

Very kind and friendly.

Anthony Day

I'm stranded in Ontario. Deposited a cheque on the app and they're holding it until the 28th on me. And the cheque is from a reputable organization AND is even from the SAME branch!!! Have called telephone banking and they said to call bank manager. Tried for two days so far and NO response at all. Never had a problem with this bank or branch until now when I need it most. NOT impressed. Very disappointed. ????

Umeed TV Network

Very bad services BMO, Lasalle. The staff not good one of Manager name Man Li she don,t know any thing. I don’t know who make her manager I just open new business account with her she me our service very fast after opening account my 1st check coming 10078.40 $ I ask her help. Send her copy of verification three hour not answer leave the message her office phone and cell phone too. But she never answer how come people open account in BMO. So sham service. I try my best to contact Head office soon. Best bank TD and RBC. Thank .

Crayons4Lunch

Friendly, beautiful and helpful staff

Daniel Flambert

(Translated) Your ATMs need to be improved, I still have difficulty making my company deposits (checks), they always reject them, very disappointing (Original) Vos guichets automatiques ont besoin d'être améliorer,j'ai toujours de la difficulté à effectuer mes dépôts de compagnie (chèques),ils les rejettent toujours,très décevant

Jo Lillian

Do not go to this branch. They do not value their customers or take the correct measures to ensure their customers feel comfortable. A couple weeks ago I attempted to make an online purchase for Xbox live using my debit credit . My transaction was refused and I was told to contact customer service. When I did, I was told that my card was not authorized to make online purchases ( I would like to add that for some reason or another for the past year I was unable to deposit anything via ATM for the same reason) . I was told there was nothing I could do about it and that I had to send in a request and have my branch review it and see what they say. ( Ive done this multiple times and they just keep procrastinating and telling me that a request has been put in and that I'll receive a response shortly). Cut to recently, I tried purchasing something at a local depanneur only to have my card refused. I tried going to a nearby ATM to withdraw with still the same result. Now, I know I have money in my bank account and so I went to a RBC branch nearby just to double check and make sure that there were enough funds, which there were, and still the transactions did not go through. I called customer service only to speak to a rude representative by the name of Stephanie telling me that I have online purchases on hold which I never approved of. Now remember when I said that my bank did not authorize me to make online purchases??? So obviously frustrated I asked to speak to her manager, Susan, who was also very biased and was not very open to me explaining my situation and to help me find a solution to this problem. She told me that there was nothing they could do about this possible fraud situation and that I would have to go to my branch to see what they can do for me. Great. So I ask Susan if she could stop any other transactions from going through on my account since I am not the one who is authorizing these and she told me no. So not only am I having money stolen from me right from under my nose but, on top of that, Susan doesn't even want to help me! Fast forward to 2 or 3 days later, I go to the store to buy a pack a of cigarettes and, of course, the transaction doesn't work. So, once again, I call customer service and I am told that NOW my account has been blocked because of the possibility of fraud. So, in short, I'm writing this review to let you know that I am very dissatisfied with the service that I have been getting from your branch for the past 2 years and this is coming from someone who has been with you for over 7 years. I've spoken to my neighbor who was also with BMO and was told that her account has been frauded with you guys twice already and both times she had felt like you guys were not taking her seriously. I will be closing my account with you as of shortly once I get all my affairs in order.

Chris Léger

If i could give negative stars I would...if you dont value time, privacy, security, this is the dump for you...why pay for service financially and with your time. Worst bank ever! Withdrawn.

Nisma Baluch

Mercedes is very nice owner Azim is great

amin maleki

The worst bank ever

Rita Garand

Always slow, but today was really bad. One teller was working, the line was long and there were 5 girls chatting behind the counter. Finally one girl opened up. I asked her for a roll of "toonies". She asked me what that was. I explained it was a two dollar coin and wondered why she didn't know. She said she was French and most of her customers speak French and she wasn't familiar with the expression. I then asked the manager of the bank why more tellers weren't opened with the long line. She explained that they are trying to "train people to use the automatic machines". Inconceivable.

Bruce Lochhead

Sad to hear it is closing September 14, 2018

Dawny Desroches

This bank is sad especially when your money is suppose to be safe & insured. Why else does everyone and anyone pay monthly fees let alone use a bank? cause there suppose to be safe and secure... yet my own little brother looses 3,500$ and his bank dropped to 0 randomly with no flags raised due to a fake etransfer and the banks do nothing to help him. When you provide proof , they tell you its not good enough. Mean while its a deposit that withdrew all his money?? Hello corruption? Its been a whole year and not a single word. This just goes to show banks dont care to help anyone, no ones safe and they dont care for there clients/customer especially At this location.

D Q

I hate waiting in line, lol, but I guess that's just a part of life(~4☆); friendly, helpful, courteous.

Brittany Anderson

Recently some of the staff working there seem very unhappy as if they didn't want to be there, and were rude with me when I had some questions about my account. Usually the staff there are wounderful and very helpful.

Timothy Jaques

I am from out of town and needed to use the ATM to deposit a cheque at night. The door was locked and no way to get in even with a banking card. I have never seen this before anywhere.

Changlin Wang

I need Chinese service!

Luc Leblanc

(Translated) BKOZZ BMO (Original) BKOZZ BMO

No Name

Worst service and they always push Mastercard applications every time even when I say no. On top of it they make you feel uncomfortable.

MC07 Adventures

Good location (along busy street and other stores), but doesn't offer enough parking space (if you have a car).

Frankly Speaking

Please ignore the one review as clearly that person has no patience. The service here is very professional and is one of the nicest banks to walk into in Gan. Mind you yes sometimes there is a line and they sometimes struggle but that happens with every bank.

Harshad Bharti

Very bad experience Untrained staff, it seems like they don’t wanna help you at all Will never visit this branch ever

Joey Evangelista

Doesn't answer the phone ever! An employee did fraud on my account. This is the worst branch of all banks I've ever been to.

Jean-François Beauchamp

(Translated) I believe this branch is REALLY MISMANAGED. Traveling to Mexico .. for 2 months. My wife forgot her card at the counter (our mistake). BMO sends a card to Bromont which ultimately never arrives. Well until then it can be ... During this time the account is blocked .. IMPOSSIBLE to carry out any transaction on the internet, ... BLOCKED FOR 1 MONTH .... pay their accounts, see their balance etc. Several calls, nothing unblocks, no return call from the branch. BMO's general news service can't get over it ... We wait for the second card ... without being able to see the balance or pay any account ... For my part, I saw great service at my Montreal branch ... so it's really the branch that is failing ... (Original) Je crois que cette succursale est VRAIMENT MAL GÉRÉE. En voyage au Mexique.. pour 2 mois. Ma conjointe oublie sa carte au guichet (notre erreur). BMO envoie une carte a Bromont qui n'arrivera finalement jamais. Bon jusqu'a la ça se peut... Pendant ce temps le compte est bloqué.. IMPOSSIBLE d'effectuer aucune transaction sur internet,... BLOQUÉ DEPUIS 1 MOIS.... payer ses comptes, voir son solde etc . Plusieurs appels, rien ne débloque, pas de retour d'appel de la succursale. Le service d'informations général de la BMO n'en revient pas... On attends la deuxième carte... sans pouvoir voir le solde ou payer aucun compte.... De mon côté j'ai vu un super service a ma succursale de Montréal... donc c'est vraiment la succursale qui est défaillante...

public public

Rude staff especially the old lady with glasses at the tills, and the black guy. I have argued like 3 times over my money.

Alex Passini

Do all my banking at this branch. Good service, friendly staff.

Martine Bergeron

(Translated) Very good service (Original) Tres bon service

Al S

Been going to this bank for years, the service was mostly good

Saskia Rose Perron-Jansen

Went to activate my new Mastercard yesterday (Friday) at the Dorval Branch. It's my first credit card with BMO so I can't activate it via phone or Internet. When I got in and explained that I was here to activate my new card, the man helping me went to get his collegue as he didn't know how credit card activations work... So that is fine. A lady comes, asks me to choose a PIN. I do... Then she says I am good to go! First of all, she didn't give me any information about the card and how to start using it, so I asked my questions, which is fine. She answered my questions in a dry manner and doubtfully.. I went to Thai Express down the street after that and my card was declined. I had no time to go back to the bank that day. Today, I tried to pay for my phone bill online.... didn't work. So I called BMO's credit card phone number, and they told me my card hasn't been activated and that I have to go back to BMO to do it... Most of their branches are closed on the weekend or close very early (when I am still at work).... So now, unfortunately and annoyingly, I must wait till Monday to go activate my card, and my bills will have to wait.... If you don't know how to activate a credit card, go get another collegue who can! I am truly not impressed at the moment.

Adelle Leonard

Made an appointment for opening a small business account, no one from the branch contacted me during my appointment time. Furthermore, no calls were picked up or returned in regards to why they were not contacting me or why they missed my appointment. Made in appointment at another branch online in hopes that they will be more responsive. Disappointed in their service.

Sylvain Rochon

(Translated) Welcoming personalities (Original) Personels acceuillants

Manatee

Service is fast and staff is very helpful. Had no problems ever since.

SeungJae Steven Park

Avoid this branch at all cost. Tellers should be properly trained on their products. When I visited the branch first time, no one could explain the interest rate of saving account. Since I was planning on opening investment account, they booked an appointment following week to meet an adviser. The adviser was willing and trying her best to help my issue and explain my question, but lack of experience. She put my TFSA money into wrong investment account and my investment account was locked because she misspelled my temporary password. You will be visiting the branch multiple times to sort out your banking problem or talking to customer help line.

Lise Goulet

(Translated) No way to reach them - temporary closure - no reopening date - when you call BMO, it advises you to go to another branch of the city and as there is only one) (& (? *% (Original) Pas moyen de les rejoindre - fermeture temporaire - pas de date de réouverture - quand tu appelles chez BMO, il te conseil d'aller dans une autre succursale de la ville et comme il y en a qu'une )(&(?*%

Lindsey Ross

I left BMO after 10 years of being with them because I was tired of the service at this branch.

Mario Viens

(Translated) we are poorly listen by the person who serves us we had to insist on correcting the mistakes that made I think to change bank (Original) on est mal ecouter par la personne qui nous sert on a du insister pour faire corriger les erreurs quelle a faite je pense a changer de banque

Daniel Béland

(Translated) Pitiful opening hours, (Original) Heures d ouverture pitoyable ,

Patrick McInally

Had good experiences over the years, but nowadays they don't even return phone calls. Update: After leaving this review -- and a 3rd voicemail that was a bit less cordial than my first two -- someone did call me back and resolve my issue to my satisfaction. As a general comment to the BMO Digital Care Team: It's 2020, we do business and banking in real time, 24/7. BMO needs to get with the times or be left behind, simple as that. Customers simply cannot be left waiting for days at a time, let alone hours. Do better.

HardE

Everytime I walk through the BMO parking lot from the Baker Street parking lot, I get harassed by the security guard who has nothing better to do with his day then yell at me and assume I parked in the BMO parking lot... IF I did park in that lot, he would have seen me do it. That is if he was doing his job. It's even more sad that the manager is okay with the security guard harassing people for no reason. Will never use BMO again.

Steve Eagles

Bank of Montreal Is a good bank. I have no issues with them. they are not like royal bank. What I like about bmo they give your debit card ???? from bmo right away no problems. They are very ???? nice ????. You don’t have to wait for your debit card in the mail unless they order one ☝️ for you. but that takes 5 to 7 business days. Another thing is that your debit card had your name on it. has well. It’s close of where I live. When you use your bmo debit card ???? you collect air miles has well. I would recommend this bank to my friends and family.

Sebastien H

(Translated) Service Clerks (cashiers) they give a better service than the competition other banking institutes !! (Original) Les commis aux services (caissières) ils donnent un meilleure services que la concurrences autres instituts bancaires!!

Wayne Chung

Great staff however tellers are often slow and understaffed. Seems like there is never more than three working. They need to work on that. Friendly yes, slow yes. Overall satisfaction is still good.

mara mognarelli

be prepared to wait, wait , wait...

Rob McConnell

We have always had enjoyable experiences with the staff at this Bank of Montreal. Courteous, friendly and professional.

Sahra Jama

Great service and very helpful !

Jessica J

Every time I come to this location there is a lineup. Why is there never enough tellers to assist customers?

Jeff McMillan

Good service small location

boivin guy

(Translated) Bad service not easy to get an answer (Original) Mauvais service pas facile d'avoir une réponse

Mehdi Elidrissi

Very good service. Thanks a lot.

Mina Hanna

It was our very first experience with BMO and I have to say it was Great!!! Couple months ago, we decided to have our mortgage with BMO through the Appleby & Dundas branch and the whole process was very smooth and extremely professional. Amanda and Ishak did an amazing job from day one when we had our first appointment at the branch until the day we signed final paperwork of our new mortgage. We were also granted free banking for one year which was very convenient!! We can definitely say that we made the right choice by switching our mortgage as well as our banking account to BMO and we highly recommend the branch at Appleby & Dundas with special thanks to Ishak our Mortgage Specialist and Amanda our Account Manager. You guys are THE BEST!!!

Patrick Blanchette (PatJackDaniel)

Good

davlin47

You would think that yesterday couldn't get any worse (Trump victory) but it did for me. My husband passed away two and a half weeks ago. The day before yesterday I went to his business bank, Bank of Montreal, Summit Shopping Center, to get his safety deposit box and a savings account where he had been putting away money for the basement renovations. He had given me the key and told me he put our wills, other documents and his wedding ring in there. He knew he was would be dying soon and put the ring in there so I wouldn't misplace it with all the confusion and emotion of his passing. The assistant manager refused to let me see the box let alone have it. She said she needed an original death certificate and his will. I said the will is in the box. That's too bad, we have our policies and procedures, she refused to let me see the box or tell me how much was in his savings account. I was in tears of anger and swore at her. She said if I was going to use foul language that I would have to leave and threatened to call security. Yesterday I went to our lawyer's office. She had his original will. I forgot that she had the original. She warned me that they may probate his will and if I had trouble they or I should call her. I had to get another death certificate because his insurance company needed the original and I had given it to our agent. I went back to the bank with these. This time I met with two assistant managers. After an hour of them meeting alone with the bank manager and leaving me alone with another bank employee they came in all smiles and said that the three of us would go and retrieve the safety deposit box and open it. We did that and they carefully went through every item. They carefully wrote down every item down on a form. There was nothing of significant value, a few American dollars that he kept for trips to the US, wedding ring, our passports, our birth certificates, and mementos. We then went back to the first assistant manager's office and they told me I couldn't have the contents of the box, they still refused to tell me how much was in his account and they were going to probate the will. They refused to talk to my lawyer. They said the only way they would speak to her would be if she was the executor of the will. I swore at them again. They told me to leave for being so rude. This is where it stands today. I am so angry I can barely stand it.

Rick Baksza

they have no idea what customer service is. NONE! i wish there was a rating less than zero

Keith Haskell

Good place, direct answer.

Johnny User

Continue to increase fees and decrese perks. Will be making a change in the near future.

Evie Burt

Very rude tellers. The tellers do not wear a mask When I asked why not. He said I’m young I don’t have to. Rude people working there when you first walk in. I don’t think the three people working there today are regular BMO staff. Rude when asking why I came to the bank etc.

Robert Lussier

(Translated) Very correct and honest (Original) Très correctes et honnêtes

Terry Mallory

Always a friendly environment, been a customer for years, so they know me and my sense of humour. Because of this pandemic i been doing my mother's banking, too. With no problem.

David Perl

Great and helpfully staff

Yama Saighani

You don’t want to start your day at this location. I waited 25 min in line with only 2 person ahead of me. Only one person at front desk while 6 others sitting in office. Horrible management

Cameron McPhaden

Always great service at this branch. They're quick to respond to line-ups, usually not more than a minute wait!

kay man

I agreed with all the negative reviews about the bmo branch in cote saint luc , I have been having a lot service issues specially when need it help you don’t get it and get cold answer guys office sitting in gossiping and judging the customer and laughing I was very disappointed that is why I tried to stay away from this branch and go to queen marry branch. It’s very sad ????

Amanda Delisle

The management needs to schedule more bank tellers. I don't know if they are trying to cut costs or what - but it's super unacceptable to wait over 1/2 hour when you are only 4th in line - to deposit a check. The bank tellers are getting abused from pissed off customers and then all of us are hearing it waiting! It's a really bad vibe. I own a business and I want to bank here I want to support my downtown. Easy solution!!! Just staff your bank!!

Tuco Salamanca

I usually go here to cash a government cheque. There's usually never a line. Sometimes the teller will say I need an account or give me a headache until another associate sorts it all out.

Nunzio Altomonte

Great Establishment Staff always smiles and welcomes you Very warmly . And it goes without saying Very Professional! :-)

Claudia kan

They take their time with each customer and make sure they give you the right information by asking their managers if they need to. The staff makes you feel comfortable with their warm smiles.

Zeyi Tong (Sherry)

had many negative experiences...

Sanie Joel Cagoco (DocWiz)

Customer service was great even though I was just assisting my dad on his accounts.

Douglas Quantz

Excellent, expedite telephone customer care service by the BMO Brockville office this morning! Thank you so much Amanda!

Yolanda Barnes.

i hardly go to banks. they treated me quite decent.

Beza Aley

Very horrible customer service. Im very disappointed with this branch.

Mika li

If there’s an option for no star or negative points I would prefer to choose that! Really speechless experience ever met. Cannot open a account ( literally didn’t unlock the card) and misregistered my personal information which lower my credit score and made me go to the other brunch 3more times to fix a basic manoeuvre! Lack of training, lack of basic common sense, lack of professionalism, even the manager didn’t match her title, cause everything happened under her supervision! I would say this brunch lower the IQ and level of the whole picture of BMO! Don’t waste your time! Cannot believe the stuff would “support “ Brossard brunch most of the time!

Jenn Mahoney

A BIG thank you to this bank who have made is easy for me during a huge loss in my family

PAULETTE DAVIES

Drive-through offers quick and easy access to my account.

Akira Van Veen

It's hard coming to this bank during covid-19. The line ups always take more than half an hour. Lots of people end up walking away because the wait is so long, customers in the line get impatient and start insulting the bank for the incredible wait times. Even when you get in to see a teller there is NO privacy,the person next to you can easily overhear your conversation without any effort. Not to mention they can SEE what you are doing due to glass windows. BMO used to be so much better than this.

David Mapaya

(Translated) I call every day I leave messages without ever receiving a return call it's really not good service (Original) J’appelle tout les jours je laisse des messages sans jamais recevoir un retour d’appel c’est vraiment pas un bon service

Andre Vachon Truck 303

Always have to wait . Stuff extremely slow and unprofessional. Go to the other branch in Lachine !

Dominic Lévesque

(Translated) A word. Incompetent. You make good promises, you are guaranteed by writing things and it changes direction at the last moment. In short, do not rely on them, you may be disappointed and worse, in a bad position. A tip, do business elsewhere! (Original) Un mot. Incompétents. On vous fait de belles promesses on vous garanti par écris des choses et ça change de direction au dernier moment. Bref ne vous fiez jamais à eux, vous pourriez être déçus et pire, dans une mauvaise posture. Un conseil, faites affaire ailleurs !

Tiffany B

Horrible customer service. I wanted to do a two reverse payments because I had paid out two cars and I didn't want to pay the $20 for stop payment. She stated that I couldn't but Alberta does it with out any problems!

Stéphanie MILANDOU

(Translated) Bank very busy but well organized. I withdraw a star because all the documents are in English (despite the law 101) and when opening my account the employee was not able to provide me the contract in French ... However the bank staff is bilingual and very helpful. ATM machines "without envelopes" are super convenient. (Original) Banque très achalandée mais bien organisée . Je retire une étoile car tout les documents sont en anglais ( malgré la loi 101) et à l’ouverture de mon compte l’employé n’as pas été capable de me fournir le contrat en français ... Toutefois le personnel de banque est bilingue et très serviable . Les machines ATM « sans enveloppes » sont super pratiques .

Ali Ali

Really love it

Arley McBlain

A helpful and knowledgeable banker here caught something other bankers had missed. And free coffee!

Mieka Beks

After 40+ yrs with BMO and decades with this branch I have been treated more like a criminal than a victim of potential fraud. This branch does not return calls if left on their machine. The employees are not professional and are so incompetent, its a joke! After over 3 dozen calls to BMO and a dozen with this branch, I look forward to the day I can close my account. I would never recommend this branch office to anyone!!

Sina Ghoddous

ATM Gave me this!

Justin M

Manager was incredibly rude to a teller in front of everyone - implying she was “stupid” for asking a question instead of making an error on the customers account. It was very uncomfortable - made the poor girl feel (visibly) embarrassed in front of a full lobby of customers. She should be fired - I’m not the only one who believes this... read all the wonderful comments BMO execs.

Rani G.

I love this branch! Unlike other places they will go out of their way to help you! Always friendly and the staff recognizes you when you enter the bank.

Joyce Fraser

Absolutely no sensitivity, or empathy to people who have suffered a great loss! Shame on you The Management of The Bank of Montreal.

Tyrone Wheeler

This was our first time visiting this branch, and I have to say, I'm somewhat disappointed with the lack of professionalism here. First of all, we overhear a banker talking to one of the customers about their loan discharge, all the while eating their lunch. Then another teller was speaking to a customer about a fraud that was committed. I would say that privacy is not priority here, which makes me somewhat nervous about activating an account here. We then opened our account with Erin and she was amazing. Very helpful and great to deal with.

Julien Leboeuf

(Translated) I am the Director of the Galeries de Hull branch. Thank you for giving us such a nice rating. Our entire team is committed to your satisfaction. Thank you very much for your trust! Julien leboeuf (Original) Je suis le Directeur de la succursale des Galeries de Hull. Nous vous remercions de nous octroyer une si belle note. L’ensemble de notre équipe avons à cœur votre satisfaction. Merci beaucoup pour votre confiance ! Julien Leboeuf

Marina Gendron

A young lady named Altai helped me out today and she was extremely kind and genuine with me. Really appreciated the service here! :)

Walter Blagdon

Love BMO! Always get great service and friendly staff.

The Fitness Truck Guy

We were from NC and was there for the Grand Prix and decided that we would love having a bank in Canada in case of more Grand Prix visit. Alan was amazing helpful the branch hook us up in no time so pleasant he was. Alan buddy keep up the good work????????????????????????????????????????????????????

BoeJoseph PaulSeguin

They never answer there phone when you are trying to reach them it always goes to voicemail. Not impressed!

Paul Van Buren

Our business has been banking at this bank for nearly 20 years. We have always found them to be courteous, helpful, and very professional.

MrRock AndRoll

Every time I call to get information on my account or how to use a service .I’ll ask about a certain thing and they’ll say I am sorry I can’t seem to find that . Every time I have called I had to go into the bank to straighten it out . I don’t like giving numbers over the phone .

Armik Dumont

Maximum 2 tellers ... Always Waiting ... Its been a year that Ive been told next week were going to make it better ... Nothing changed ...

Phil Del

(Translated) They are not reachable, I call the director, the assistant, the customer service and even the "emergency" number, no response !!! Thank you for supporting your members, I'll remember! (Original) Ils ne sont pas joignable, j'appel la directrice, l'adjointe, le service à clientèle et même le numéro "d'urgence", aucune réponse!!! Merci de supporter vos membre, j'vais m'en souvenir!

Kaitlyn Nelson

I don’t know why the reviews are so bad for this branch, but it’s the only one I go to. There’s never a line and I’m in and out in less than 5 minutes. They also have Jolly Ranchers. Why go anywhere else? Shout out to Christina who helped me today!

Julien Bussieres

(Translated) If you want a personalized meeting with a clerk, it is better to make an appointment! (Original) Si vous voulez une rencontre personnalisée avec un commis, il est préférable de prendre un rendez-vous !

A

No.

Rory Bamford

Always have issues dealing with this branch unfortunatley. Received a pre-approved credit increase that I accepted only to find out the next month that they did not complete it. Best to double check that what you asked for was completed.

Charlotte Schoch

Frustrated beyond words, mail.box full, can never get to speak to someone. Been passed from pillar to post. No international helpline. Just constantly been shut down via email. So done. Costing me a fortune in international calls. Tried emailing after this message was replied to, email address was wrong. Can someone from a high level in international transfer please contact me asap.

Guillaume Tardif

(Translated) Can not talk to someone on the phone it's amazing (Original) Impossible de parler a quelqu'un au téléphone c'est incroyable

Ed van Hees

There is a ramp up into the bank that is located on the right side of the front door. The door is automatic opening making it easy to get to the automatic tellers located in the foyer. The entrance into the main part of the bank is also automatic. The queue for the tellers is set up in a less than optimal arrangement that requires you to walk to the back of the bank before walking back to the front (not a long walk but it is unnecessary for handicapped people).

Original Gamestir

Great bank newly built in the 613

Chavalions Chave

Called BMO to compare interest rate quotes, super rude, the people speak at 50,00 words a minute so it's impossible to understand what is being said, unprofessional. They're nothing compared to RBC's service.

Marie-A C.

(Translated) I have never seen such bad service. They ruined our home buying experience by making huge mistakes on our record and not even being able to apologize for the problems. Incompetence once again took over. (Original) Je n'ai jamais vu un service aussi mauvais. Ils ont gâché notre expérience d'achat de notre maison en faisant des erreurs abracadabrantes dans notre dossier et en étant même pas capable de s'excuser pour les problèmes encourus. L'incompétence a une fois de plus pris le dessus.

Angelo P. Rodriguez

Nice place, but it's a bit boring inside.

The Right One

Always a line up not enough tellers

rafff sic

(Translated) No service, when we ask for a service and the employees tell you that they call you back they don't do it. Supposed to have helped me but I have never had any follow-up from BMO Chambly. Very disappointed and its hard fact .. a bank which only serves the rich and laughs in the back of the poor when it needs them .. I know a lot of people who agree with me .. bank to be advised against (Original) Pas de service , lorsque l on demande un service et que l employés vous dit qu' il vous rappel il ne le font pas . Supposer m aidé mais j ai jamais eu de suivi de la par de BMO Chambly. Très déçu et sa fait dure .. une banque qui ne sert que les riches et rie dans le dos des pauvres quant il on besoin d eux.. je connais beaucoup de gens qui sont d accord avec moi.. banque a déconseiller absolument

André Paquette

(Translated) I have been with BMO for over 25 years and that is an understatement. Despite all this, a small dispute of 50.00 dollars impossible and to succeed and no open-mindedness on their part. So I still have to get the hell out of this place and that's the promise I made to them and I always kept my promises. (Original) Je suis avec la BMO depuis plus de 25 ans et c'est peu vous dire. Malgré tout cela un petit litige de 50.00 dollars impossible et d'avoir gain de cause et aucune ouverture d'esprit de leur part. Il me reste donc à foutre mon camp de cette endroit et c'est la promesse que e leur ai faite et j'ai toujours tenu mes promesses.

Zbojar

Like any other bank

Julie G

(Translated) I'm getting impatient, we tell you things and they don't do it, it's sorry, no return e-mail, no return call (Original) Je commence a être impatiente, on te dis des choses et ils ne le font pas, c'est désolant, pas de retour de courriel, ni de retour d'appel

Kacim Steets

Every single time i go, i wait in long lines. I have a business account at Desjardins, and another account at TD, and BMO is hands downs the longest most annoying waits. It's embarrassing for them. It is out of some kind of loyalty because i opened an account with them in 93, otherwise I would have left a while ago. I'm hanging on a thread here BMO...

Marcus Teo

Thank you Anne. Great service. We found Sobeys ????

Awais Syed

Mercedes was very helpful. She really went above and beyond for me and she wasnt even a bank teller. She pulled me out of line to help me at her desk and I found that to be great customer service

Carl Lutes

(Translated) Good service, decent opening hours. (Original) Bon service, heures d'ouverture convenables.

montaser martin

They are sooooooo slow

Sean Charles

Negative 5 star, Worst bank ever. DO NOT get your mortgage here!! Ended paying more cause they did two appraisals and screwed it up. Now years later it has now taken TWO YEARS to have my CO-owner assume the mortgage. They transferred the account 4 times and we had to redo the paper work each time. Then when the lawyers said it was all done, they never completed it and 6 months later when getting approved for another home, I find out that it was never completed and they never followed up! DO NOT use this bank. I could go on with more horror stories of the incompetency of this place.OH and they don't answer the phone, good luck getting a someone on the phone or a call back!

Andrew Daley

Fast service !

Christian Corbett

From my experience, It's actually a fine bank. The customer service is always top notch. Their staff is very friendly and helpful. They offer Air Miles on certain bank accounts and credit cards and their bank machines are up to date and envelope free so there is no placing a hold on your cash deposits.

Public Public

Had mostly bad experiences here. Horrid phone wait times, bank seems to cancel my bank card because I sent 3000$ emts after bank hours. I took out cash and email money to other bank account to buy some stuff at the Brick. And idiot froze account.

Hans Kan

(Translated) What a good rate when withdrawing money differs considerably compared to other banks in Canada. (Original) Wat een goede koers bij geld opname, verschilt aanmerkelijk tov andere banken in Canada.

Nancy Choinière

(Translated) Following my comment on Google the bank of Montreal vis à vis google before 24hrs wow! And the Granby branch still does not react. BMO you make me laugh !!! I have been trying to speak to the Granby branch for 5 days without success, even BMO online service is sending you an urgent message internally to communicate with me. And no feedback from you. If you were closer to exemplary customer service you wouldn't have to deal with the many negative comments left on Google. Response time on Google less than 24 hrs. It's really surprising where your interests are !! Obviously there is a flagrant lack of good management in Granby! (Original) Suite à mon commentaire sur Google la banque de Montréal vis à vis google avant 24hrs wow! Et la succursale de Granby ne réagi toujours pas. BMO vous me faite rire!!! Ca fait 5 jours que je tente de parler à la succursale de Granby sans succès, même BMO service en ligne vous transmets en interne un message urgent de communiquer avec moi. Et aucun Retour de votre part. Si vous étiez plus prês du service exemplaires aux clients vous seriez pas obligés de gérer les nombreux commentaires négatifs laisser sur Google. Temps de réponse sur Google moins de 24 hrs. C'est vraiment surprenant où sont vos intérêts!! Manifestement il y a un manque flagrant de bonne gestion à Granby!

Grant Noble

Stop putting things on my windshield.

Zaco PFab

Horrible service. There will be a line up of 15+ people while 2 people working! Will change bank accounts within the week!

Gavin Paisley

Horrible Business banking service. I have a small Business and had an phone appointment 2 weeks ago. After a short conversation, I was told that the person I was speaking to did not no the answer to the question I had. She said she would call back that day however after 2 weeks, sending 2 emails and leaving 1 voicemail, I still have not heard back. Not a peep. Nothing.

Paul Belcher

They are open and provide great customer service but as expected, because of covid 19, allowing only a few people in at a time. I'm glad I switched to BMO

Nadjet Benabdallah

(Translated) The worst bank I've seen, there is always waiting, we never get to serve quickly, I think more and more to change banks. (Original) La pire banque que j'ai vu, il y a toujours de l'attente, on n' arrive jamais à nous servir rapidement, je pense de plus en plus à changer de banque.

Jean-Francois Loiselle

(Translated) excellent business service (Original) excellent service aux entreprises

Lise Gagné

(Translated) several mistake for a loan application mortgage to delay our appointment at notary person who takes care of us would need training (Original) plusieurs erreur pour une demande de pret hypotheque a retarter notre rendez vous chez notaire personne qui s occupe de nous aurait besoin de formation

Kevin Ballantyne

I have dealt with every major bank both as a personal and buisness customer. None has gone so far out of their way like BMO to accomodate me

Dither Flores

I'm a new customer and my first visit was great. They answered all my questions and provided me with adequate attention.

Sharry Globetrotter

2 hours waiting time

Cat Daddy

Why not profit even further from Covid? Let's reduce hours, open only 30 hours a week (from 10 - 4) and now closed Saturdays for your convenience - bravo!

REJA SRS

Worst bank ever!

David Haycock

Only one teller when I went in 430 on a Saturday. No people. The teller was fantastic. She helped quivkly. We had a little misunderstanding, speaking through masks. But it was quickly rectified and I was on my way. I cannot remember her name but she went to school in London. We had some laughs. I think the misunderstanding was she was remembering her youth! Very personable. Good to have small town treatmenr!

Mélanie Couture

(Translated) Parking remains weak. It's really flat walk around the building to get to the counter. Worse my boyfriend has made to its mortgage on an end closed when the house is for sale ... ordinary! Him, he knows nothing there. He paid the fine fresh when it has been sold. (Original) Le stationnement reste à désirer. C'est hyper plate de faire le tour de la bâtisse pour aller au guichet. Pis mon chum s'est fait mettre son hypothèque sur un terme fermé quand la maison est à vendre... ordinaire! Lui, il connait rien là-dedans. Il a payé des beaux frais lorsque ça l'a été vendu.

Yann Mergui

(Translated) The branch is equipped with new vending machines without envelopes. The staff offer a correct service however as in most of the branches you could come across an employee who believes herself superior to the others. Avoid the beginning of the months the waiting time is long. (Original) La succursale est équipée avec de nouveaux distributeurs automatiques sans enveloppes. Le personnel offre un service correct toutefois comme dans la plupart des succursales vous pourriez tomber sur une employée qui se croit supérieure aux autres. Évitez le début des mois le temps d attente est long.

Quinton Delatorre

Jillian is amazing! She helped me set up my RRSP account over the phone and explained everything perfectly! She answered all my questions and was very helpful. I am glad I switched from Tangerine to BMO! Jillian's customer service is above and beyond. Thank you!

Brendan Shaw

Highly Recommend Comazzetto and Associates at Nesbitt Burns!

C'est moi

I went in to open an account at the grafton Street, Charlottetown, PEI canada branch, the service I got from Bhavin Patel was exceptional, he patiently explained all my options and helped me pick what was best for me. I certainly recommend BMO bank for anyone. Great service.

J Belhumeur

Totally unprofessional!

Angie P

Great bank, friendly/helpfull staff

Kaily Sparks

Still waiting on hold to talk to someone.... trying to get info through telephone banking is extremely painful. Trying to get hold of anyone doesn't work. Left messages all week long, seems like they don't want my business.

BRADIMUS PRIME

Excellent service.

Edith Brady

(Translated) Thank you very much to Mrs D. who does a fantastic job! (Original) Merci beaucoup à Mme D. qui fait un travail fantastique !

Aly Kassem

(Translated) For the 3rd time I manage to cash a check at the branch of chambly and not at that of saint jean sur richelieu I can only understand that for the same bank it is not the same regulation which applies in addition to the derectrice I absolutely wanted to reopen my commercial account which was already closed 3 years ago just to deposit a government check bearing my name and my residential address which proves that I am the owner of the Company. Well done to the chambly team for their professionalism and especially their welcome. (Original) Pour la 3 ème fois j'arrive a encaisser un chèque à la succursale de chambly et pas à celle de saint jean sur richelieu je peux que comprendre que pour la même banque c'est pas le meme règlement qui s'applique en plus la derectrice voulais absolument reouvrir mon compte commercial dèja a fermè il ya de cela 3ans juste pour déposer un cheque gouvernemental qui porte mon nom et mon adresse residentiel qui prouve que je suis bien le proprietaire de L'entreprise . Bravo à l'equipe de chambly pour leur professionnalisme et surtout leur l'acceuil.

Christine RCC

Very inept, inefficient and unprofessional customer service. The manager was worse than the idiot teller.

Henri Bishop

(Translated) Good (Original) Bien

Ed T.

Location is wrong the Bank is further up the street about half way to the shopping center on the other side of Carson.

J MJ

love this place..

Colby Russell

Great staff and very friendly but you always are waiting to see a teller no matter the day of the week. At most I've seen 3 to 4 tellers open with 10 people waiting in line.

Terry Knutson

I would like to offer Lucus ( Service Reprentative with the Lynnwood Branch) a high five for going well beyond my expectations as a long term BMO customer. This young fellow is the one of the brightest stars that I have encountered in the service industry in a long while. Always friendly, respectful and willing to go the extra mile to help a customer in any way that he can. Cudo's Lucus.. Keep up the good work!

Candie Vaillancourt

(Translated) Maybe you should think about changing your opening hours on Google, I just moved from another city, because there is no branch where I live, and for nothing because it is closed. Written on the internet closes at 5 p.m. ..... very unpleasant ... (Original) Faudrait peut-être penser changer vos heure d'ouverture sur Google, je viens de me déplacer d'une autre ville ,car il n'y a pas de succursale ou j'habite, et ce pour rien car c'est fermer. Sur internet ecrit ferme a 17h..... très désagréable...

Blake Wald

Horrible customer service, rude and was told to go to a different bank.

Anish Johnson

Had a majority of problems and they were quick to handle every single one of them at a quick pace! Also applied for some other services at the bank and they were spot on !

Jenna William

nice branch .

Ramy Rasmy

Can you update you Telephone number and add Email address

Jesse Young

Terrible service, long line up. No solutions.

Nicolas Archambault

(Translated) Excellent customer service, but there is always a lot of waiting, because few staff. (Original) Excellent service à la clientèle, mais il y a toujours énormément d'attente, car peu de personnel.

AL MARSH

Great Bank, but they could use another location in Crystal ridge neiborhood...

John Skinner

Always great customer service here and the associates are knowledgeable and highly motivated. Thanks BMO!

Ryszard Zawiszewski

New

MARQUITA CAROLL BRITTON

Business "

Dee Burch

No privacy at the teller's desk from the customers waiting in line behind you! Everyone can hear and see transactions including when you are handed sums of cash and walking out...extremely uncomfortable as a woman. They need a privacy wall between. It's a bank, not an open concept living room in someone's house. Ridiculous!! The drive through is a very awkward fit for trucks as well...not great planning there either....

Bob Marley

I agree with everyone else on these posts no real customer service I am frankly going to pull all my money from the bank and go somewhere else tell her was actually rude and I saw no reason for that

H L

Good service. Helpful staff might be long to wait on some days but overall its good.

L KC

I'm a senior and that branch is very needed. The staff is extremely efficient and polite and wonderful service. Please don't close this branch.

Stéphane Girard

(Translated) Very good place and good service at the counter. (Original) Très bonne place et bon service au comptoir..

Michael Dumoulin

Usually very few people in line, so quick service most days

Kristina Agnessi

Everytime I go here I have to wait a million years

K Kk

(Translated) While I like the Bank of Montreal in general, the Charlesbourg branch is one to avoid if you want your checks to thaw quickly. I have a transit of 50k despite this when deposits at the counter all the amounts are frozen. Also after each large deposit they try to sell me a variety of investments or services that are unnecessary for me. (Original) Bien que j'aime bien la Banque de Montréal en général la succursale de Charlesbourg en est une à éviter si vous désirez que vous chèques soient dégelés rapidement. Je dispose d'un transite de 50k malgré cela lors de dépôts au comptoir la totalité des montants sont gelés. Aussi après chaque gros dépôt on essai de me vendre une panoplie de placements ou services inutiles pour moi.

Jason Carrier

Horrible service I have receive from the beginning I have cancelled my account and will no longer suggest BMO as a Bank of choice. Just awful I was lied to and plus took 16.95 for my monthly fees when they were already taken out for the month of September, 2021. Cancelled the account and took the 16.95 for the month of service for October??? Like why? I am no longer your client. I was to receive the amount of $300 to have signed up. I was given the run around and lied to. She went to tell me that my account was cancelled June ( the teller goes by M. Bathurst branch that there was a problem and reissued a new card and account number and reactivated. ) Then went on to say I should not receive the amount till January, 2022??? Because of the cancellation that was not done on my end, went to the bank was given the run around by the people there. Dishonest place and liars. They could not even answer my questions none of them. I was dealing with Bathurst branch and my account was there but the transit was different???? Anyway don’t go there. Also I was to get a call from the bank manager on October 1st, 2021, I am still waiting for that call. I reached out to them three or four times with zero results. Horrible service…if I could give -5 stars I would do that.

liberson inthiran

Best Bmo bank in the planet, I left my phone and employee called me and gave it back to me thank you

Kathleen Karpuk

Worst customer service I have ever received. It has taken over a year to get them to release a life insurance policy and it's still not released. Took over 4 months to get them to order cheques. You need to threaten to contact a supervisor before they act.

Elza Drumoharska

Very slow service. Only 2 cashes open in rush hr

Brendan Montgomery

Pretty sure its the oldest Bank building in Kingston and it looks amazing. Staff are super nice too.

D MG

Ridiculous that this location has ridiculous open hours in the week AND also closed on a Saturday. Guess they just want retired clients. AND THEIR RESPONSE IS JUST AS PATHETIC! THEY ARE NOT ACCOMMODATING THE WORKING POPULATION!

Shawn Johnstone

Hate that they close so early, every other business downtown is open until @ least 5pm usually later. That's the closes bank to me but I have to go way out of my way & go to the bmo on Woodlawn since I work Fromm 8 am to 5 pm like normal business

Ayodele Komolafe

The customer service at the bank was awesome. They genuinely want to help, the team spirit was awesome for me.

Sara C.

Never adequate staff working, wait times for simple transactions are always 25-30 mins with only 3 people in line. Staff accordingly. Peak times like LUNCH during the week should have more tellers working to accommodate their clients......

Jingwei Yan

Excellent service from FSM Amanda !

mario lessard

(Translated) C 'lonnnnng Sti who are not fast (Original) C' lonnnnng Sti qui sont pas vite

Phil O'Reilly

Joey did a great job helping me out with my business account. A1.

jean-marc plourde

(Translated) terrible phone service? incredibly slow wait times. I pence that I will move to Montreal ready ... from the mother house (Original) service téléphonique exécrable? délais d'attente incroyablement lent.. Je pence que je vais déménager a montreal pret... de la maison mère

Stephanie Mrs

Dissatisfied with this BMO location as i am constantly harassed by the older security man. I work downtown Guelph and i parked in baker lot and walked through BMO parking lot, and got profusely yelled at for walking away from BMO bank assuming i parked in their lot. Not only was he not at his location he was in RBC lot where both men continued to yell at me for allegedly parking at BMO. Threatening me that i will get ticketed and followed me close to cork street. This isnt the only time the elderly security man has harassed me. I do not feel safe going to my main branch anymore. It was disgusting how BMO and RBC security treated me. Went in to talk to branch manager and sided more with the security employee. I will be switching banks..

Jean-françois Bouffard

(Translated) Always long and painful, no commercial counter. I do not recommend this branch to ANYONE ... (Original) Toujours long et pénible, aucun comptoir commerciale. Je ne conseils pas cette succursales a PERSONNE...

sebastien carriere

(Translated) Great on-site service but impossible to reach a human by phone. (Original) Service sur place super mais impossible de rejoindre un humain par téléphone.

Guillaume Belanger Jodoin

(Translated) I have witnessed the service and attention with which the customers of this branch are served and it is out of the ordinary. Congratulations to Scott and his team for the beautiful service culture applied at the branch! (Original) J'ai pu être témoin du service et de l'attention avec laquelle les clients de cette succursale sont servis et c'est hors du commun. Bravo à Scott et son équipe pour la belle culture de service appliquée à la succursale!

Riley T

Slowest bank in Kamloops, 9 desk's with maximum 2 people working them. Always uncomfortably hot inside and it's like speed is an unknown term to the staff. 10/10 would recommend ANY other bank.

Marie Paré

(Translated) I went to wear my guarantee certificate for financial aid for studies on February 5th. Everything seemed to have been done the right way. I never heard back and therefore had to contact the bank several times to find out what was going on without answers. I showed up there last week (almost 3 weeks after going the first time) had to wait 25 minutes in line and when I finally spoke to someone they said they handed over the documents electronically to the "financial aid" branch (or something like that) of BMO and that there was nothing they could do, that I had to wait for the news, as if what I was saying didn't deserve more attention. Today I finally received a notice that the documents had never been forwarded. I lost more than 3 weeks, experienced great financial stress for a mistake they made that they couldn't even see. And I have to go to the branch once again to hand in the documents again. Let's say I have better things to do than waste my time. (Original) Je suis allée porter mon certificat de garantie pour l'aide financière aux études le 5 février . Tout semblait avoir été fait comme il le fallait. Je n'ai jamais eu de nouvelles et donc j'ai du contacter à plusieurs reprises la banque pour savoir ce qui se passait sans réponses. Je m'y suis présentée la semaine dernière (presque 3 semaines après être allée la première fois), j'ai dû attendre 25 minutes en file et lorsque j'ai finalement parlé à quelqu'un, ils m'ont affirmés avoir remis les documents électroniquement à la branche "aide financière" (ou quelque chose comme ça) de BMO et qu'ils ne pouvaient rien faire, que je devais attendre les nouvelles, comme si ce que je disais ne méritais pas plus d'attention . Aujourd'hui j'ai finalement reçu un avis comme quoi les documents n'avaient jamais été transmis. J'ai perdu plus de 3 semaines, vécue un gros stress financier pour une erreur qu'ils ont commise et qu'ils n'ont même pas pu voir. Et je dois me déplacer encore une fois dans la succursale pour remettre à nouveau les documents. Disons que j'ai mieux à faire que de perdre mon temps.

Martin Robert

(Translated) When I started at BMO about 17 years ago, the service was more than 5 stars. For about 4-5 years, who have given with some departures in the staff, the quality of the service has decreased a bit. And most importantly, difficult to speak quickly to someone from the branch (phone). The people at the checkout are very courteous and helpful. (Original) À mes débuts chez BMO il y a environ 17 ans, le service était plus que 5 étoiles. Depuis environ 4-5 ans, qui ont adonné avec quelques départs dans le personnel, le qualité du service à diminué un peu. Et surtout, difficile de parler rapidement à quelqu'un de la succursale (téléphone). Les gens à la caisse sont très courtois et serviable.

Nick

Stay away from this branch. Horrible service and dishonest representatives. They will lie to get your money.

Trebor Zepolac

good

Xing Fang

The representative transferred my fund from savings account and cause a 5 dollars transaction fee without letting me know. They didn't reverted. Eventually, I spend 5 dollars to open a savings account. Retarded.

Karine Larouche

(Translated) You have to pay the bills! (Original) Faut bien payer les comptes!

Lolita Carmensita Rodriguez

You have to wait , always !

Minas Soloman

Service is always slow

Karen McNish

We've been loyal, long-term customers and have always had a great working relationship with BMO in Brockville but because of the lack of parking due to their parking lot always being full during weekday banking hours , it's been harder and harder to access the bank when necessary. It's NOT because of an excess of BANK customers, it's the lot being used by people attending the municipal court and the 2 churches very close to the bank...which is hard to understand since their is a HUGE sign as you pull in the lot that it is for BANK customers during banking hours ONLY! With winter and snow removal both IN the lot and on the streets, the parking is pretty much non-existent for actual customers. It would be terrible to have to take our business elsewhere but it is increasingly more frustrating each week to be unable to park there....can the signage NOT be enforced??

Manon Bédard

(Translated) Even having made an appointment for a mortgage renewal, no one was competent enough to help me. I lost my time on a Friday afternoon. The phone service for the mortgage loan was adequate to him. (Original) Même en ayant pris un rendez-vous pour un renouvellement de prêt hypothécaire, personne n'était assez compétent pour m'aider. J'ai donc perdu mon temps un vendredi après-midi. Le service téléphonique pour le prêt hypothécaire était adéquat lui.

Robyn Goodwin

Very unhappy with the service I am receiving from this branch location. It's currently my closing date, I have provided everything requested well in advance, my lawyers office has provided the request for funds 4 business days prior to closing and its currently nearly 3PM and the lawyers office has yet to receive the funds. I have called the branch 8 times before getting in contact with someone. completely unreliable in a stressful time.

Jessica Velarde

Friendly tellers, good service but always too busy.

Caroline Langegger

Went to go pay my bills. The staff are very friendly and helpful. Friendly atmosphere.

Franklin Ellsworth

The bank of montreal in corner brook and deer lake very poor service . every time i need help i have to call toronto. this is UNEXCEPTABLE to the people. Please try to do something about it.thanks

Serge André Rossignol

(Translated) Telephone service of the Bank of Montreal is excellent, the problem is that arrived on the spot, it is not the same story. So phone promise not made on the spot. (Original) Service téléphonique de la banque de Montréal est excellent, le problème est qu'arrivé sur place, ce n'est plus là même histoire. Donc promesse téléphoniques non rendues sur place.

m.a. roy

(Translated) after 40 service at the bank of montreal always had good service thank you. p.s. the small enerver must calm down (Original) apres 40 de service a la banque de montreal toujours eu du bon service merci. p.s. les petits enerver doive se calmer

Udit Trivedi

I had a very bad experience at this branch as the advisor who submitted the application did not give me a reference number. Moreover, he did not follow up ever with me regarding the status of the application. It was only when I approached the branch manager, I got to know the status of my application. Please avoid this branch.

Eric Ottavi

Great service

Fadi Toro

Understaffed

Lr S

She was 30 minutes late for a pre-booked appointment. Despite having my request beforehand was unable to open a very basic account without a manager. 2 hrs later left without the account info I needed despite someone management-like helping her. Multiple email follow ups were done in an unprofessional way. Wouldn’t trust them with my money. Moving it all to TD already had a great appointment with them.

Coco N

(Translated) Always simple fast and all the employees are very nice (Original) Toujours simple rapide et tous les employé sont très gentils

James Norrish

My card stops working for no reason sometimes, its not expired, ive called 3 times and each time they told my there wasnt an issue, clearly there is and they just dont want to fix it, go somewhere else

cease99

Fast service

Guillaume L.

(Translated) Excellent mortgage service with Ms. Caroline Lizotte ***** (Original) Excellent service hypothécaire avec Mme Caroline Lizotte *****

Sonia Manik

Poor customer service. Most banks welcome you with a smile at a minimum. I had Kristina as a teller today and her client experience was poor.

Tanya Widow

Went to BMO Tuesday 12th. Was a line up outside. I must say, very quick and very respectful of the social distancing. Great job BMO GP!!! Excellent PR! ????

Tyler Schreiber

They never answer their phones..... why have a number if nobody can get in contact with them over the phone i am verry dissatisfied

Patrick Binckly

(Translated) Gandalf the gray would tell you - FLEE, FLEE. FLEE advisers who tell you one thing one day and your opposite the next week. Flee a counselor, Joanne B is her incompetence. Despite a phone meeting scheduled for a certain hour, I had to call her back to refresh her memory and of course no excuses on her part for her 20-minute delay. As for his advice, I would say third-rate. FLEE a director who doesn't call you back. Flee this bank that has no empathy for its customers. There are other branches in the area that offer you much better service. (Original) Gandalf le gris vous dirait – FUYEZ, FUYEZ. FUYEZ des conseillers qui vous disent une chose une journée et son contraire la semaine suivante. Fuyez une conseillère, Joanne B est son incompétence. Malgré un rendez-vous téléphonique prévu pour une certaine heure, j’ai été obligé de la rappeler pour lui rafraichir la mémoire et bien sûr aucune excuse de sa part pour son retard de 20 minutes. Quand à ses conseils, je dirais de troisième ordre. FUYEZ un directeur qui ne vous rappelle pas. FUYEZ cette banque qui n’a aucune empathie pour ses clients. Il y a d’autres succursales de la région qui vous offre un bien meilleur service.

Ian Bonvanie

I went into BMO to establish a HELOC with Matt. Matt explained everything that I needed to know in depth and really took the time needed so that I'd be comfortable with the decision I was making. We also went over all my finances, and I feel he set me on a straight path towards a financial stable future. I walked out of the meeting feeling great about the decision we made. Fantastic dude, hopefully will be using him as my financial adviser for life.

Rob Sniff

100 Asians in there Everyytime I go

Alim Muhammad

Very poor customer service

Makumba Iasebutu

a mix bunch of geriatrics and lazy tellers

serge arvisais

(Translated) Rotten service .. call you and leave them up to 5 msg .. in 2 days never had a call return .. I strongly recommend that gallery hull entk .. Aylmer good service and answer or call them by phone (Original) Service pourri ..t'appel et leur laisse jusqu'a 5 msg..en 2 jrs jamais eu de retour d'appel ..je deconseil fortement celui de galerie de hull entk ..Aylmer bon service et reponde o criss de telephone eux

Warren Harapiak

I dealt with Pam an outstanding manager at the branch that makes doing business a pleasure.

Douglas Campbell

I've had to come to this location 3 times this week, and each time the lineup is to the door. It takes up to an hour to get to the teller. I'm definitely switching banks

David Wilder

I'd give it a 0 if possible. Absolutely horrible service, had fraud charges on my account. After getting the run around for 2 days finally was told that they would get fixed but would take up to 14 business days, and was just told now that I have to find out myself who charged my card and ask them to refund me. Avoid like the plague

Stacey Chin

Terrible customer service, rude and unprofessional staff. They should all take a basic course on basic customer service and how to serve clients. Avoid this branch AT ALL COST!!! Would give zero stars if I could. This branch made numerous errors and takes zero responsibility. I've been to numerous BMO branches across the country and this is by far the worse there is.

Mathieu Lafleur

(Translated) Customer for 4 years Very poor service for several months personal not communicating with their head office and even the supervisor is not courteous and arrogant will change bank and advise anyone very poor service and he does not speak French very well (Original) Client depuis 4 ans Tres mauvais service depuis plusieur mois personelle ne ses pas communiquer avec leur bureau chef et meme le superviseur nes pas courtoi et arrognant va changer de bank et deconseille a tout personne tres mauvai service et il ne parle pas tres bien le francais

Claude Boissonneault

(Translated) Not good, rotten as a service I called 3 times only to find answering machines each time. (Original) gagne de pas bon ,pourri comme service j`ai téléphoné 3 fois pour tomber sur des répondeurs à chaque fois .

Axel Barker

Holding whole paychque for 2 weeks. Wont answer the phone or retuen calls. False advertising. Will make sure to tell everyone to avoid this place like the plauge

Francoise Bernier

(Translated) Very bad service !!! No reminder from the M. for the opening of the estate account to my mother !! I try to phone never answer…. At the last appointment the M. gave 3x the appointment !!!! and the last time by no means listened to what I was saying and the duration not even 5 minutes !!!! We are in mourning, already it is not easy to do all the legwork… .. rotten service if I could give 0 I would…. (Original) Très mauvais service !!! Aucun rappel du M. pour l'ouverture du compte de succession a ma mere !! J'essaie de téléphoner jamais de réponse….au dernier rdv le M. a remis 3x le rdv !!!! et la dernière fois nullement a l'écoute de ce que je disais et la durée même pas 5 minutes !!!! Nous vivons un deuil, déjà que ce n'est pas facile de faire tous les démarches…..service pourri si je pouvais donner 0 je le ferais….

Chris A

John at the teller is great

Alexia Castonguay

(Translated) What a beautiful fool gang to close the bank on Monday July 3 for the reason of Canada Day, which prevented me from having my daily deposit from my commercial payment provider. in addition that your mobile application crashes frequently as well as the accessibility to the account from any device be computer and mobile device. well frankly i think i will go to RBC (Original) Quelle belle gang d'imbécile de fermer la banque un lundi 3 juillet pour la raison de la fete du canada, ce qui ma empêcher d"avoir mon dépôt quotidien de mon fournisseur de paiement commercial. en plus que vos application mobile plante fréquement ainsi que l'accessibilité au compte a partir de n'importe quel appareil sois ordinateur et appareil mobile. bien franchement je crois que je vais aller chez RBC

Shirley Harper

Amazing service and friendly service people who know their jobs. So thankful for all that Joellen did for me. Just fabulous. Sure recommended to use this bank for your needs.

Annie Roy

(Translated) I still have excellent service at this bank. (Original) J'ai toujours un excellent service à cette banque.

Grace Dickson

Very nice, helpful, and knowledgeable staff.

Stephane G

Our representative does a great job at reviewing our banking habits and needs, has offered us different options for saving money, and lower our bank fees!

LD LD

The service used to be amazing at this branch when Cecilia, Stan, Marin, Sebastian snd the best security guard Andrew used to work here. I miss you guys. Now the service is terrible.

Napa Sparwood

Very helpful

Francis Bouthillette

(Translated) Never had such bad service. Unable to deliver the mortgage on time. Unable to speak to a customer service representative at the branch without going through general customer service. The wait is very long. The best advice I can give: Flee this bank! (Original) Jamais eu un service aussi mauvais. Incapable de livrer le prêt hypothécaire dans les délais prévue. Incapable de parler a un représentant du service du service à clientèle de la succursale, sans passer par le service a clientèle générale. L'attente est très longue. Le meilleur conseille que je peux donner: Fuyez cette banque!

Robert George

It's a bank.

Roch Guimont

(Translated) 1 hour wait to speak to a representative, unacceptable. (Original) 1 heure d'attente pour parler à un représentant, inacceptable.

Prof Mac

Slow service. There’s an employee with an ipad at the entrance and a line up building with people who are waiting for tellers.

Sylvain Plourde

(Translated) Terrible wait time to speak to a cashier (Original) Temps d'attente épouvantable pour parler à un caissier

Nathalie Audet

Horrible customer service... always have only 1 or 2 tellers and huge line-ups. Need more employees!!!

Chris Haggett

Trying to call someone directly at the bank is pretty much impossible. They redirect the call to a call center outside the province/county and put you on hold for 30min.

Carol Lodermeier

Took over a week for someone to return a call! Can’t believe it. I have been with the bank for over 20 years and our financial advisor quit and no one told us. Thinking of switching banks.

Martha St Pierre

Friendly staff. Helpful advice

Melissa Barsi

Joke of a company, they don't even apologize when they screw up your information, forcing the customer to just over pay to make up for their mistakes. Never will i ever willingly deal with this company.

Jack Wen

One of the best branch i ever been, super friendly stuff and financial advisors. We had some situation have to deal with, and the other BMO branch's were not helping at all so we have to take our chance at the second closest branch here. The front lady help us out and the Personal Banker Hugh Zhang were absolutely helpful and professional. I certainly believe this branch should be awarded as the best BMO branch from all my banking experience, the stuff actually care about their client's situation and willing to resolve the banking problem for them. Thanks again Hugh and this will definitely be our future go to branch even we need to drive extra 15 mins!

Markus E.

Terrible service, 2 people helping costumers and the rest doing nothing with the long line up. We are switching banks. Terrible with mortgages, car loans. If your opening new bank? Do not use BMO, especially this one!!

sylvie duhamel

(Translated) CAN'T TALK TO SOMEONE ON THE PHONE. Very frustrating ....... (Original) Impossible de parler À QUELQU'UN AU TÉLÉPHONE. Très frustrant.......

Sylvie Leblanc

(Translated) Service more than lousy from Olivia who looks stupid as her 2 feet. I was going to sign a document sent by Aurelie from the Laval auto finance center. Aurelie left me her phone number and said: when you come to the Chateauguay branch, ask them to call me at this number if they haven't received my fax. Olivia didn't want to call. She picked up another client while I tried to reach the Laval auto finance center. WOW !!! I am outraged !!!! I will never do business with this Châteauguay branch again. Well done.!! for the work and impeccable service of Aurelie from the Laval auto finance center. (Original) Service plus que minable de la part d'Olivia qui a l'air bête comme ses 2 pieds. J'allais signer un document envoyé par Aurelie du centre de financement auto de Laval. Aurelie m'a laissé son numéro de téléphone et m'a dit: lorsque tu te présenteras à la succursale de Chateauguay, demande- leurs de m'appeler à ce numéro si jamais ils n'ont pas reçu mon fax. Olivia n'a pas voulu appeler. Elle a pris un autre client pendant que moi, j'ai essayé de rejoindre le centre de financement auto de Laval. WOW !!! Je suis outrée!!!! Plus jamais je ne ferai affaire avec cette succursale de Châteauguay. Bravo.!! pour le travail et service impeccable d'Aurelie du centre de financement auto de Laval.

Munawar Pallimeera

I visit this branch regularly, excellent customer service, experienced and professional staffs such as Mohan, Varinder, Tara, Ana and others! The branch is busy most of the time, but their experience enable them cope within the expected time frame. All the best! Cheers.

jacques tardif

(Translated) Appointment to review our RRs, the advisor to our file was mixed, ill-prepared, evasive answers, in short incompetent to occupy this position, we no longer want to have this person for our files. (Original) Rendez-vous pour revoir nos réer,la conseillère a notre dossier était mélangé,mal préparé,reponses évasives,bref incompetente pour occuper ce poste, nous ne voulons plus avoir cette personne pour nos dossiers..

hazem moussa

Worst BMO branch ever. I waited in the line up for 20 min and couldn't pay the parking ticket, although there were only 2 persons ahead of me , even the guy who came before me was pissed off coz of the waiting time. The tellers are tooooo slow. 2 tellers were there And 2 other employees were not doing anything. I always go to downtown montreal at chomedy, the staff over there is super fast and polite at the same time. I arrived at 1:35 pm and left at 1:55 without seeing a teller coz i had to start work at 2.

Richard Diaz

I went in with my dad to do a transaction and was told by the bank clerk she couldn't process the cheque we needed to deposit. When I asked why, she was rude and condescending to both my dad and I, making me feel stupid and I can clearly see my dad was upset. All she did was hand the cheque back and said next to the next person. Didn't offer any information on what I needed. Never going to this branch again.

Joe Shmo

This is the worst bank iv ever been to. Always a 20 minute wait un line to talk to a teller.

Sandy

We’ve been dealing with BMO for years now and have found all of your staff to be very up to date and helpful. With that being said there is one of your staff members that stands out. His name is Lukas Gibson and he is absolutely outstanding in your customer service. As we’ve had in the past couple months a few banking issues and he has taken time out of his day to make sure that things were straightened out and we were taken care of. He goes over and above and is willing to go the extra mile to make us feel totally taken care. We would like you to please recognize that he is an asset to your company and customers and in our opinion he should be in training for bank manager. Thanks again for everything.

mohammad daher

(Translated) if you have nothing to do and want to spend the day standing waiting. bmo newman is the ideal place you have for ages it is guaranteed! (Original) si vous avez rien a faire et voulez passer la journnee debout a attendre. bmo newman est la place ideal vous en avez pour des heurs c est garanti!

Frédéric Caron

(Translated) Bank to avoid. 2 months have an answer. Very bad service. (Original) Banque a éviter. 2 mois avoir une réponse. Très mauvais service.

Stef Jos

Manger rude aggressive and won't conform to government law. Escorted out by guard even after showing proof he was breaking law called it his bank and he will do what he wants. You have the right to cash your Government of Canada cheque at any bank for free, even if you’re not a customer.

Shannon Redmond

Great place to bank. The manager is really nice and personable.

libing zhao

Great service but wait time is hour or longer.Bank is rich, they do not care our time and our saying.

Reg Dennill

Anther line up to the door and 2 tellers open

Rocky Transaman

I pre-booked an appointment for a certain time on Friday afternoon with Peter Saratsiotis and received an email conformation. When I arrived at the set time, the bank doors were closed. Knocked on the window and was met buy 4 employees, showed them my printed appointment paper, but was told that Peter was not there and the bank was closed. They didn't even have the decency to call or email me with the changes. The fact that there were 4 or 5 bank workers still in the branch doing nothing at the time makes it unacceptable that they did not contact me whatsoever.

Daniel Martineau

(Translated) Served rotten, absolutely rotten. I have called all week, no one answers, I leave a message and no one calls me back. It's a lack of respect for the customer. (Original) Servi pourri, absolument pourri. J'ai appelé toute la semaine , personne ne répond, je laisse un message et personne ne me rappelle. C'est un manque de respect du client.

Eric Gauvin

(Translated) Impeccable and very professional service. He takes the time it takes to fully understand your needs. Thank you Mathieu (Original) Service impeccable et très professionnel. Il prenne le temps qu'il faut pour bien comprendre vos besoin. Merci Mathieu

Mat

I use to love BMO. I would give them negative stars if I could. Privacy is next to none for appointments (glass windows so everyone sees you and your business? Sure it's a bank, but they never had glass doors/windows in their old locations). Why must I now sit down to meet a teller? This is an inconvenience, and wastes time. Lineups are insane. Tellers take as long as they can. Why not have an express line or something? I am a very patient person, but when I walked in to more than 20 people in line yesterday... Something's not right. Also, having closed their two previous central locations and reopening only one branch in such an odd location still mind-boggles me. Finally, I have to meet a teller to deposit american money (still behind on not having ATMs that withdraw or deposit american money). I've made complaints and suggestions to BMO head office and have never received an answer from them - not a care in the world for their clients. Seriously considering changing banks. Do. Not. Recommend.

Nasri “nasri12000”

One word : DO NOT GO to that branch. Worst service ever, worst manager ever: their job is to make you leave BMO . Google is there a negative star ranking, because this branch does bot desreve even a 0 star. 40 days, 2 times personnally in that branch , 1 phone call with their center and finally phone call by the so called branch director (a joke) to pay the school tax (i have a mortgage with a tax account collected by BMO for this end).Finally after almost 2 weeks overdue, i end up paying the tax from my own account and hoping they will be able to refund me (plus i still have to wait for the penalty for being late). On the 4 occasions , i was told that my taxes will be paid "right now" , and my tax account has triple the amount required, but no payment was made, no call back , and every time restart from scratch. BMO surely do not value their customers otherwise they would have closed that excuse of a branch. Again i have to give one star to be able to post, but the real value is negative five.

Alexis Lavergne

(Translated) Very bad service, felt like they try to charge me whatever they can, avoid at all costs. (Original) Très mauvais service, j'ai eu l'impression qu'ils essaient de me faire payer tout ce qu'ils peuvent, évitez à tout prix.

peter brock

Very helpful staff.

Colin Buckley

I would put 0 if I could. Rude, condescending and unprofessional This may not be the case everywhere but after my experience at this branch, I will more than likely never bank with BMO at all.

jason mottershead

Went into bank of montreal to withdrawal money at the teller and was told........sorry we don't have any money. Yes you read that right. Are machines are down. Come back on monday.

Phanie Soleil

(Translated) Perfectly in agreement with Mrs. Brady. Very bad service following an ATM deposit that didn't work and he's still looking for my money now almost a month. Very disappointed :( (Original) Parfaitement en accord avec Mme Brady. Très mauvais service suite à un dépôt par guichet automatique qui n'a pas fonctionné et il cherche encore mon argent fait maintenant presqu'un mois. Très déçu :(

Alwy Alsaggaf

Annoyingly notorious for never returning phone calls. I'd give it a zero star if I had that option unfortunately.

bushboar

Trying to simply add a name to an existing bank account. You would think this would be as simple as visiting the customer service desk, however had to book an appointment for 3 hours later to add name. Would like to call branch manager to complain, however BMO does not publish names of managers for their respective branches on their website. Tried to call branch numerous times, however it appears that nobody is answering phone calls at the branch. Voicemail indicating that they will attempt to return phone calls by end of business day. Called customer service call centre where attendant transferred call to branch manager's extension. Branch manager's voicemail indicated that he is out of the office until August 21 (today), but yet to be updated to indicate whether manager is in today. Called back to branch and tried every employee listed in staff directory with not a single employee answering. Would recommend that if you want a bank offering any level of customer service, that you look elsewhere.

Pierre-Luc Gagnon

Excellent service.

Human Being

During certain demanding time in a day, clients are required patience on line up. But, those customer representatives skills are talented and generous to provide better services to each client. Look like senior position staffs back up appropriately their team once it get busier. I receive certain tips for daily banking from them time to time. Thanks BMO.

Randy Haynee

not enough tellers on very long lineups which results in bad customer service and only 2 locations in kamloops,very bad management on fortune location..

Anne Rushton

Worst branch to deal with. After forty years as a BMO customers, I am closing my accounts.

Tom Brandt

Have been dealing with this bank for many years and was quite satisfied until i had to deal with Luka now i am pretty sure that i am going to switch banks do not recommend.

joseph e thompson

Horrible customer service at this branch, most employees look like they dont want to be there. I have issues with a rep not following up with questions in a timely manner. Same rep caused major issues when he forgot to file paperwork. Make sure you have email confirmation of your interations

Adam P

Always very fast service. I'm usually in and out in 5-10 Minutes. Tellers are always friendly but the most friendliest person there is the security guard, such a nice guy.Its rare I get such fast service at TD bank.

Sam

I am reminded why I moved all my banking to another bank. By far the WORST customer service ever. I got a letter in the mail for a promotion. In order to get the promotion I had to call the branch and make a bank appointment. Usually when you have a bank appointment with any bank your request is usually completed either that day or the next day. I had my back appointment SEPT 17. A week went by an I heard nothing so emailed and called the person I had my appointment with, no reply. Finally I got a call back on Oct 2 from the person I had my appointment with who said that she would look into it and would hear something on Monday (Oct 4). Oct 4 came and went. I still haven't heard anything. I called and emailed the person again on Oct 8, nothing. Called the branch and left a message for a call back Oct 12, nothing. Called the branch again on Oct 13 and left another message for a call back, nothing. They really shouldn't state on their voicemail that someone will call you back by the end of the day when no one ever does call you back. I tried calling the 1-800 number (Oct 12) and after going through the numerous menu options was giving a message that the hold time was between 1 to 2 hrs and no call back option at all so I guess they expect people to hold on the line for 2 hrs. So where do I go from here? I guess maybe I might get help if I actually go into the bank. Haha, what am I thinking? Probably not. Maybe I should just book another bank appointment? I would give zero stars if I could but I have to give at least 1 star to leave a review so they get 1 star which is still more than they deserve. FYI, TD is by far way better.

Anthony Baranyi

Good location and reasonable hours. Two ATMs accessible after hours. Free parking.

Amy Robb

During December 2021, my husband made several calls to this branch regarding two separate issues. Not once were these calls answered. Both issues were time sensitive. The first issue was that we had an appointment booked to discuss RESPs. My confirmation said the appointment was over the phone. My husband’s email confirmation said it was in person. He called twice to confirm these confusing messages. No one answered. We went in person anyway hoping we were correct. When we arrived, it appeared that we were the only customers, and many, if not all of the staff were standing around chatting which possibly explains why no one would answer our calls. The second issue was we later wanted to make a lump sum deposit into these RESP accounts to maximize our government grant. He attempted to visit on Tuesday, December 28, but the branch was closed. He then called on Thursday, December 30 to make the deposit over the phone. Again, no one answered. He left a message detailing our request early that afternoon. At no point during that day, nor on Friday, December 31, was any attempt made to call him back and complete this request. Because of this, I was forced to sit on hold for approximately 45 minutes and participate in 51 minute call to get this completed. A family member of mine worked for BMO for over 30 years in customer service and let me know that calls are meant to be responded to within 2 hours, or within one business day if things are extremely busy. We recently received a somewhat large inheritance and were planning on investing with this branch, but because of this poor customer service, we will be taking our business elsewhere. Edited to add: I sent this exact review by email privately on January 1, and, of course, no one followed up with me either.

bahtiyar usmanov

(Translated) In October 2018, I applied for a Credit Walk at BMO cote-saint-luc bank, I had an appointment with Marissa. His customer service was really disappointing. She does not know how to listen to the client, to answer the questions I had correctly. Whenever I had a question, she made facial expressions that she did not understand what I was saying and was angry at answering my questions. She didn't even fully check my documents I brought and my BMO bank account. In short, this situation really disappointed me, for this service I would not even put 1 star. (Original) En October 2018, j’ai demandé une Marche de crédit à la banque BMO cote-saint-luc, j’avais rendez-vous avec Marissa. Son service a la clientèle était vraiment décevant. Elle ne sait pas écouter le client, répondre correctement aux questions que j’avais. À chaque fois j’avais une question, elle faisait des expressions faciales que elle ne comprend pas ce que je dis et et s’énervait à repondre a mes questions. Elle n’a même pas verifié au complet mes doccuments que j’ai apporté et mon compte banquaire BMO. Bref, cette situation m’a vraiment deçu, pour ce service je ne mettrais même pas 1étoile.

Rudi Skorepa

I have dealt with almost all banks in town and BMO is by far the best. Every time I go in I’m in and out with no problem and always leave with a smile on my face thanks to the staff.

hughes cote

impossible to contact by phone

Andrei Soukharev

Very bad customer service

Alanna Albert

No matter pandemic or not the service at this branch is deplorable. There is always a line of customers, not enough tellers and people are frustrated. No one ever makes changes to improve the service. The manager is never around to see how his employees operate. Now with a pandemic going on, everything is worse. Will it ever improve, probably not. Shame on you. All the profits made by the banks should help to hire qualified people.

Gordon K

Always too few tellers. Long waits.

Stef Gau

(Translated) Very slow service, no return calls, no follow-ups. Despite a complaint no change ... disappointment for BMO (Original) Service très lent, pas de retour d'appel, pas de suivis. Malgré une plainte aucun changement ... déception pour BMO

Estelle Boudreault

(Translated) Request follow-ups for a month and 1 week today (with follow-ups from me up to 2 times per week) for something that was supposed to be quick and easy! I just changed to this bank, it's scary ..! I hope it won't be like that every time I get a request because I won't be staying long! (Original) Demande de suivis depuis un mois et 1 semaine aujourd'hui (avec suivis de ma part jusqu'à 2 fois par semaine) pour quelque chose qui était supposé être simple et rapide! Je viens de changer pour cette banque, ca fait peur.. ! J'espère ca sera pas comme ça à toutes les fois que je vais avoir une demande parce que je resterai pas longtemps!

Jenny Allossery

There never open when you need them

Leticia Villa

JESSE was amazing and so helpful i mean he set me up with a new account was so proffesional and very down to earth. The process was quick and easy. This is a great place bmo in tucson az. Thanks again to the staff for all your help.

Michelle Basque

Best bank I've had the pleasure of doing business with. Great staff and wonderful service every time! Laura, you are an amazing addition to your team....excellent work!

Teresa Schwartz

Bank machine inaccessible after hours

Kelvin Jin-Yang

Worse BMO ever. Couldn't process basic transactions such as opening a bank account. The manager errors was made that froze my card. Couldn't set a pin and had to change debit card completely. Lack of knowledge. Save your time and money and don't go there.

Felix Martin

(Translated) It's an ATM and not a bank ... (Original) C'est un guichet automatique et non une banque...

Bryce Moore

Very slow

Cheryl Lynn

Hours are stupid what bank opens up at 10 and closes at 4:30. They never answer phone or contact you back.