Reviews of CIBC Branch with ATM (Loan Agency)

Kayden Rikki

Staff are extremely pleasant to deal with, and quick to offer assistance. A very welcoming, positive experience.

DAVID DYCK

They really slack on keeping customers happy also impossible to get them on the phone.

Nathalie Garceau

(Translated) Excellent service from employees. No parking. No other branches. Just an ATM. New window formula poorly explained. I just want to do all my internet transactions to go as little as possible. Very unfortunate to have closed the TRO branch, they could have left the ATM at least. (Original) Excellent service des employés. Pas de stationnement. Pas d autre succursales. Juste un guichet automatique. Nouvelle formule de guichet mal expliqué. J ai juste le goût de faire toute mes transactions par internet pour y aller le moins possible. Très regrettable d avoir fermer la succursale de TRO , ils auraient pu laisser le guichet automatique au moins.

Jinny ジンニ Thivierge

(Translated) Very good service. Very nice and smiling staff. I have been there for about 12 years and have always had great service. :) I recommend without hesitation. (Original) Très bon service. Personnel très gentil et souriant. J'y suis depuis environ 12 ans et j'ai toujours eu un excellent service. :) Je recommande sans hésitation.

Phelonious Punk

Had to get some stuff done that was difficult and Phil Brown helped me out big time! Gave me advice even though I was snarky at first expecting the usual bank guy but no, helped me and talked me through a difficult process. Thanks Phil you rock!

Neil Pickett

Telephone recording says opening hours are 10am - 4pm, Mon-Fri

claude mayrand

(Translated) no services unless you are a millionaire. (Original) pas de services à moins d'être millionnaire.

Hari Krishna

Wrost customer service

Eileen Rufus

worst banking company I’ve ever dealt with!!

Tracy Cooke

Always friendly, personable staff. I've been with this branch for many years. I wouldn't deal with any other bank.

Xyla Scott

They started yelling at me over the phone because I wanted to cancel my credit card. Ouch.

Pascal Germain

(Translated) Super fine and courteous. (Original) Super fines et courtoises.

tommy f. sparrow

Is the worst bank ever customer service does not exist. Long lines one teller. The only reason I bank to transfer to my son and my daughter.Peace Out.

Philip Purcell

I have accounts there that were moved from Richmond Street when it closed so don't know anybody in the branch. It's 9:30 in the morning and I need to open a different account. I had to listen to a lengthy message about how they are taking such good care of their customers. Was going to leave a message but had to listen to the exact same long message again. Just hung up not feeling very "supported". Luckily I have other choices.

Michael Airton

My old Dad paid his visa bill twice, the bank/visa charged his account $15.00 to return his money. Now that dad has passed away I will be closing the accounts ASAP!

Preeta Reghunath

One of the manager on the weekend was a rude person, we went to bank for operating our deposit locker, had to wait in line to meet the teller and was finally told we will have to book an appointment. She gave us an appointment at a later date, however we came to know later that no such appointment was recorded and we did not actually require to book an appointment to operate the locker!!! I do not want to comment on the exclusive behavior we were subjected to, but I am thoroughly disappointed in having moved our personal banking to CIBC from RBC ( who in my opinion are more open and inclusive in their customer interactions).. I think your frontline staff in these smaller communities will need to work on understanding more on the Canadian values and what Canada stands for ..to retain a loyal customer base.

Brendan Quinn

CIBC is cutting staff to stay competitive with other banks instead of changing how they screw folks over. staff here is neat, but the company is disgusting.

Chance Hansen

They changed my account type without notifying me then proceeded to charge me $60 a month in service fees and when i booked an appointment to change my accounts the representative didnt even show up. I waited 30 minutes past my book appointment when I finally had enough and cancelled my accounts. DO NOT USE CIBC BANKS, THEY WILL STEAL FROM YOU AND PUSH YOU AROUND!

Martin Comeau

(Translated) My bank that comforts me bad service crates (Original) Ma banque qui me réconforte du mauvais service des caisses

Robert White

Excellent service.

Cindy Sabourin

I give them 5 stars ...the tellers are a happy friendly group !!

Randy Folmes

Good friendly service.

freddy

Very poor service. very slow, never enough tellers on busy days (Friday). One teller made condescending remarks towards me while I waited in line. If there was another branch in the city I would go there but this is the only one left open.

Russell van der Vliet (BrotherGrimm)

Like any bank they follow the procedure of the Pandemic,from 2m lengths between customers; and have arrows & lines where to stand! But didn't see a sanitizer station?? The bank is a one level building was in & out less than 15mins. went into get RRSP Receipt, but either the teller made the mistake or the person who printed out the receipts; made a mistake! Got receipts for the wrong year

Rob Bannerman

Fast service...

Alisha Allen

This place has helped me so much! I am getting better support from them then my own government! Although kudos to both m.p.p. Offices I did reach locally..and actually spoke to one personally within under an hour.Not only did theyHelp me out financially they also made suggestions and provided me with all my support. Dasigned Michael Brouillard

Amelia Moar

worst bank ever. They never answer the phone too, i called over 10 times today. 1 out of 5. if I could pick half a star I would!!!!!!!!!!!! racist workers.

Matt Murley

I don't know about the company as a whole, but the employees at this branch are top-notch. Very helpful, knowledgeable, and friendly.

Trevor David Stinson

DEFINITION of the ugliest bank in Canada... CIBC Wait times over 33 minutes. High foreign exchange rates. Ignorant financial advisors on charges. Twice out of American Currency. Horrible account Interest Rates. Service charges in the ridiculous range. UGLY!

William Swanson

For the huge profits that CIBC makes I would expect a reasonable amount of customer service, but usually do not receive it. Have gone in during lunch hour and only one teller window available and the business banking window closed as well, so you wait in line. The plan is for you do do your banking via ATM unless you want to borrow money. I prefer to do banking with a person instead of with a machine. The huge profits are partly a result of hiring the minimal amount of staff.

Brittany Loveday

Great Staff, Really nice people :)

Erich Rother

The branch manager Vicky was extremely helpful in assisting me. These guys provided customer service, light years beyond the lynden mall location. I will only deal with this branch going forward thanks to the way I was treated.

Dtrek d

(Translated) Never park you close the branch at t-r-o where there was more than 50 parking !!! We can't even park in front because the parking lady gives us tickets !!!! Prepare to wait because the clientele to double since the closure of t-r-o wow !!! (Original) Jamais de stationnement vous fermer la sucursale a t-r-o ou il y avait plus de 50 stationnement!!! On peux meme pas stationner en avant car la dame des stationnement nous donnent des contravation!!!! Preparer vous a attendre car la clientele a doubler depuis la fermeture de t-r-o wow!!!

Jake Unger

There is always a line up of 10+people due to the lack of staff. Staff are friendly but this is the only cibc in Chatham with tellers and its always a long wait.

Jonathan Cécire

(Translated) It is possible to park behind, in front and on the side and behind is preferable for people in wheelchairs and it is possible to enter without problem. (Original) Il est possible de stationner derrière, devant et sur le côté et derrière est préférable pour les personnes en fauteuil roulant et il est possible d'entrer sans problème.

Megan Lazarre

They should change there hours & make it open on Saturday's? ?

Angela Wreaks

No fee banking also with PC financial.

Benoît Fréchette

(Translated) Human, friendly staff who offer exemplary service. (Original) Personnel humain, sympathique et qui offrent un service exemplaire.

Matthew Glanfield

I have never had a problem with this bank. They bend over backwards to help me with my business and personal banking. Staff are always friendly and professional. Serena, Candace and Phil have all gone out of their way to assist me. Hopefully Phil stays on as the new boss.

Anonymous Others

(Translated) Number 1 (Original) Numero 1

Heike Garton

I am not happy how hard it is to actually speak to a real person. The phone system is ridiculous to get through.

Yanick Rochon

The location is terribly bad, sometimes no parking spot, and the ATM (only one) is often broken with no service repair until the next day or more. Very inconvenient when you get all the way there for nothing. It doesn't matter if the employees are nice if the service available is limited or unavailable, even after paying premium fees and banking charges.

Dylan Dunstall

I have only had exceptionally positive experiences with this branch. I actually dealt directly with the Manager (Josh) who was absolutely fantastic, got me what I needed quickly, understood my needs and seemed to genuinely care about me not only as a customer, but a human being. I strongly suspect that part of the reason my experiences with this branch are so positive is because of the leadership with which Josh runs it. I wish every branch had a manager like this!

Lee Marchuk

Terrible customer service. Never answer my phone calls. I’ve been to other CIBC branches with much better customer service, the Campbell River one isn’t great!

Michael McKenzie

Walked into the store and explained to the teller that i was currently a member of simplii financial. Before i could get another word out of my mouth she immediately started lecturing me on how they do not have any inflation with that company. I told her yes i understand that but i am now shopping around for a bank. She scoffed at me and said she may be able to set me up for an appointment in a few weeks to see if i would be suitable to be a customer at their branch. I was disappointed by this judgement and said i will be taking my business else were. She said "fine with me". I left very disappointed. Unfortunately they just lost a very good customer.

Abdalaziz Jiha

(Translated) Really not safe place to do business during the night of the tramps sleeping at the entrance (Original) Endroit vraiment pas sécuritaire pour faire des transaction pendant la soirée des clochards qui dort à l'entrée

jason nauta

CIBC reports $1.17-billion Q3 profit, beat expectations By Tara Deschamps The Canadian Press Thu., Aug. 27, 2020 Only one branch left open, no wonder they beat expectations....????

joey lafrance

(Translated) The staff is nice but it always takes at least 20 minutes before being served by the fact that there is only one open counter! No parking space either! (Original) Le personnel est gentil mais ca prend toujours minimum 20 minute avant d’être servis du au fait qu’il y a un seul comptoire d’ouvert ! Pas de place de stationnement non plus !

Just Jess

(Translated) Employee Entete and on defensive, interrompant chaque phrase. In the reverse le directeur de branch was courtois et à l'écoute. (Original) Employée entêté et sur la défensive, interrompant chaque phrase. A l'inverse le directeur de succursale était courtois et à l'écoute.

Miranda Kuche

The worst ever! I was I'll and waited 20 minutes in line just to told in a very snotty manner that I could not pay my elderly mother in laws bill. Just awful. Young blonde snotty girl

sarandeep singh

They have a great staff but this bank never have enough staff.. always have to wait in line because only 1 or 2 cashier are behind till.if you need to get coins it's a disaster because they expect call for even 2 rolls of dime...

Rob Halldorson

Hard to get anything done if you use this bank. Not open on Saturdays and terrible weekday hours. Staff constantly trying to make their jobs obsolete by pushing you towards using the atm. CIBC recently raised all their fees by 20% again despite record profits. Seems like fair inflation…or extreme corporate greed…one of the two. Mortgage rates are the highest in Canada so shop around. Branch is clueless when any paperwork relating to CIBC Investors Edge needs addressed. They want you to use their rip off mutual funds. Bank elsewhere.

Kristy Nagy

If you're looking to get a mortgage, this is not the branch you want to use. Unprofessional service.

Normand Jodoin

(Translated) Only one ticket office for three rivers! And the parking lot is always full by restaurant users! (Original) Seulement un guichet pour trois rivieres ! Et le stationnement toujours plein par les utilisateur de resto !

Maxime Roberge

(Translated) Excellent service, quick response, fair advice and good advice. If you're not already there, think about it! (Original) Excellent service , réponse rapide, conseiller juste et donne de bon conseil. Si vous n'y êtes pas déjà, pensé s'y!

Dee Kelly

Amazing friendly service

Lincoln Jenkins

Terrible customer service 10 people in line and 4 tellers working only 1 open. I told the lady the service was extremely slow and she snapped back at me saying I guess its good you deal with Mainstreet then and not here; as I was switching my direct deposit info for my vehicle loan

Kathryn Knutson

Good experience. ????

Hunter Liao

I went to this branch today to wire transfer (require 3-5 business day and cost around $30) money for a house purchase deposit to Royal bank. Mr J Svirk suggested me to issue a bank draft and directly deposit the bank draft to Royal bank(same day and cost only $7.5). He made a phone call for me to confirm the alternative way is acceptable by the listing brokerage. print out the required information to me and passed me his business card in case someone needs to confirm the bank draft information. Thoughtful and professional service!!! Excellent

sharon biggin

Very professional and helpful at the Corner Brook branch and Giving the best of service.

Francis Hébert

(Translated) Very inconvenient location. There is only a handful of dedicated parking lots at the back, all of which are taken naturally and hard to find another nearby parking lot since it is in the heart of downtown and there is only one automatic teller machine. Also the counter was out of order which would not have been a problem if there was more than one counter. (Original) Emplacement très peu pratique. Il n'y a qu'une poignée de stationnement dédiés à l'arrière, qui sont tous pris naturellement et difficile de trouver un autre stationnement proche puisque c'est au coeur du centre-ville et il n'y a qu'un seul guichet automatique. De plus, le guichet était hors service, ce qui n'aurait pas été un problème si il y avait plus d'un guichet.

Dhruv Star

Great customer service. I am very happy with there service and they are super fast... Staff is great.

Sharon Roberts

Valerie was great look forward to meeting new customer service provider

Brian Hartman

Why would you stop a good thing and mot be open Sunday like really

Dan Bauer

Wheelchair access is horrible. Brought this to their attention months ago and nothing has changed. Was in bank the other day. 10 people in line with ONE teller. Other bank employees come by the line asking if we needed anything. Answer: Yes! We need you to stop asking questions and open.up another wicket.

david beckham

What a total waste of time. July 1 the bank machine at my card spent 30 minutes in a line up on my lunch break to correct it. Couldn't get in had to go back to work. Thanks for the excellent service

Doris Pennell

Very friendly service.

Kevin Johnston

Only one ATM, not enough parking, on a very busy street...The service is good once you get to the counter and the product is as expected...Clearly, the tendency to encourage users to go online is greatly encouraged. Being the only branch left around Three-Rivers, this is concerning.

Alicia Spelay

Been with company for 5 years. It has gotten bad. My fees are so high to use my card in any form. I get my account held depositing any amount of money. The customer service is great. The bank needs to be run more efficiently. Only ever one teller ever who is horribly over worked. At least I got use to the hour long waits

FAWN Iserhoff

I think the ringer is off. I've been calling for a month and no answer. I leave a message but no reply. I wonder if it's a technical problem or someone needs training. I really need their assistance and Frederic Girard is not replying. I live 10 hours away, how can i get through?

Dar Reid

Never been in it but had to give a star to write comment. Please OPEN on Saturdays. TDCanada is why not you?

kent reesor

after 36 years i have decided to terminate my relationship with CIBC. They decided they wanted to hold all my deposits and freeze my bank balances and after my request to elevate my concern to a supervisor, they still refused. I have 50,000 in unused credit card limits and that still didnt seem to alter their decision to not allow me access to 100.00 of my 7500 deposit I made. ( One which was a lawyers trust account for 1000) . The billion dollar profit they just announced is too great to put up with such a small client like me. Koodos to the teller that closed all my accounts ( bailey) who was very kind and disappointed that i wasnt treated well

david summerfield

very friendly and fast service

Sanjit Kang

Teller was fantastic, she was a prime example of what good customer service should be. Hard to find at most branches these days. If it wasn't out of my way to do my buisness deposits, I would return here all the time.