Reviews of Scotiabank (Loan Agency)

Michelle maureen

I deposited my paycheck through the teller and i noticed after i had my reciept in hand that she did not deposit the correct amoumt.i went back to customer service and was told it would takeb2 days to correct the error and get the proper funds into my account. It has been four days and still nothing...

Lenny

Every time I need service it's just another battle to get what I need.

Denyse

(Translated) I would have liked to come and write a positive comment but impossible. -Service rarely bilingual. -Anyone who discusses the problem to be solved, it is not the right person or the good dept. -I have often been given a no. phone for another dept. but finally throw the ball and the problem is not solved. - I lost one of my payments and could never tell me with confidence where the mistake was made ... without excuse either. And this lasted several months. -I can not leave messages when I called. Far from the friendly and personal service of the Caisses. The positive that I can give is that the manager of Tracadie was very professional to meet me in a period where the management changed ... Another good thing is that I will make arrangements elsewhere as soon as possible, where we can serve in my language and where we can give me real answers and where we do not waste time dining to wait in line. I invite you Scotiabank to improve your service on many points because the echoes in our small community are not very positive towards you. Courteous and professional service where you feel confident is the key to the success of a financial institution. (Original) J' aurais aimé venir écrire un commentaire positif mais impossible. -Service rarement bilingue. -A quiconque on discute du problème à régler, ce n' est pas la bonne personne ou le bon dept. -J' ai souvent été donné un no. de téléphone pour un autre dept. mais finalement se lancent la balle et le problème n' est pas réglé. -Ont perdu un de mes paiement et n' ont jamais pu me dire avec assurance où l' erreur à été fait...sans s' excuser non plus. Et ceci a duré plusieurs mois. -Impossible de laisser messages lorsque j' ai appelé. Loin du service amical et personnel des Caisses. Le positif que je peux donner est que le gérant de Tracadie a été très professionnel à me rencontré dans une période ou la gérance changeait... Une autre bonne chose est que je ferai mes arrangements ailleurs dès que possible, là ou on pourra me servir dans ma langue et là où on saura me donner de vraies réponses et où on ne perd pas son temps de dîner à attendre en file. Je vous invite Scotiabank à améliorer votre service sur de nombreux points car les échos dans notre petite communauté ne sont pas très positifs à votre égard. Un service courtois et professionnel et où on se sent en confiance est la clé du succès d' un institution financière.

Jinni Demine

Absolutely love my personal account manager. Lena is so knowledgeable, customer service is out of this world, so accommodating and a wealth of great tips and honest advice. Highly recommend to see her. Can't say enough good things about my business manager, Matt, either. He truly took the best care of my business bank needs and went above and beyond helping my stay afloat during this pandemic. 2 great people in one branch!! Please see them!

Ed Followood

Great experience, switched banks because of the lovely lady in small business!

Bobby H

Roxanne is a saint.

Francois Durocher (Pompier 17)

(Translated) This bank charged us $ 151 in service fees in 2 months. When we came in to get details they told us our package was an old one and we needed to change it. But they refused to reimburse the fees charged in excess. 2nd case; they froze a government check for 7 days claiming it didn't know he had funds to honor the check. Crappy customer service from the MANAGER. (Original) Cette banque nous a charge 151$ de frais de services en 2 mois. Lorsque nous, nous sommes présenté pour obtenir des détails ils nous ont mentionné que notre forfait était un vieux et que nous devions le changé. Mais ils ont refusé de rembouser les frais chargé en trop. 2e cas; ils ont gelé un chėque du gouvernement pour 7 jours prétendant qu'il ne savait pas le il avait des fonds pour honorer le chèque. Service a la clientèle merdiques provenant du GÉRANT.

Nicholas Couture

Great service

Jobraw

If a month starts on a weekend, or on Friday itself, expect to wait it line 30+ minutes. 2 tellers will be off for lunch at the same time, leaving only 2 tellers to deal with everyone who is trying to pays bills, get their rent money, get money from their cheques, pensioners. They legitimately don't realise that Fridays at the start of the month are going to be busy for the listed reason, and you will hear comments like "well we're open all week, but every decides to come today"... except pay cheques don't come out till thursday or friday, some bills are due at the start of the month, people need to get rent for their landlords, and pensioners or people on social support only get paid at the start of the month. But don't worry, because despite only 2 tellers working, there will be another lady behind the counter just fiddling with office work as the waiting line extends far out into the mall, and another lady will walk down the line asking "is there anything I can help you with?" Yeah, open a bloody register. Considering the place is open for 7 hours a day, staff should only be getting 30 minute lunches, and to have 2 of them gone at the same time an hour and a half after opening at 10 is insane. There should only be one person on lunch at a time, and there should be someone brought in to cover lunches, or the lady behind the counter doing this-that-or anything else should replace the person gone to lunch. There is 0 reason that there should ever be less that all 4 tellers open at the start of the month, especially if that falls on a weekend/friday. What's entirely worse is the comments that accuse the patrons of the line being there fault because "we're open all week". I don't know how the person who runs this place got their job, what their qualifications or experience were, but they're completely incompetent and need to be retrained on how to manage a business, or fired. Tomorrow is Friday, the day I get paid, and need to get rent, I'm going to bet my life that there's going to be much more of a line than there should be, if the person who makes the schedules were competent. What is entirely worse is that this is isn't a restaurant or retail, this is a vital service needed to keep people in their homes and their lights on. This is a massive reflection of either how Scotiabank treats people, or how this one location does, and I've never experienced such inadequacy at another Scotiabank location.

Jenny Mcpottymouth

Excellent service in the branch. staff are friendly and knowledgeable,

Donald Lucas

Extra stars for staying open on Saturdays.

Élie Bérubé

The service in bathurst his horrible I fine!!

Pawpawsaurus Rex

it’s a bank

AJ Stobbart

Cant reach the branch on the phone. Only plays automated messages that give you wrong hours. Also have had 100 dollars mysteriously withdrawn from my account at a teller had to have them pull camera footage and argue to have money refunded. Awful branch with incompetent lazy staff

Ken Ruckstuhl

Bank hours suck should be 1 to 5 so workers can go there

Jen Lapointe

Poor service, tellers gossip non-stop and will tell you about everyone's personal business. Don't think your financial situation is private when you visit them, because everyone will know by the end of the day.