Reviews of TD Canada Trust Branch and ATM (Loan Agency)

Rick Vanderwyst

Been going here for 17 years now. Staff have always been professional and I've never experienced any problems.

Dominic Nadeau

Good, polite, service..

7ye

There the best love the workers

Michele Greening-King

Not open on saturdays at all!!!

Devilkain 1

Love the extended hours and the friendly employees

Cassandra cc519

Don't bother going in to the teller area if you are in a rush. Takes at least 20-30mins to get to till. Don't be desieved by only being 3 people in line and 3 tellers, thinking that it will go by quick. Their are the tellers asking how your day is and not multi tasking. Yes, they will stand there and not do anything. While you are explaining that you're goldfish died. Then once you are finished your sob story, they will ask you again what you needed. Like come on people? If you are at the bank, it's important to be considerate of the people who are waiting. Don't tell your life story to the teller and take that extra 5-10 mins talking about your cat. Save it for your next door neighbor. Yes, I do understand there is such thing as customer service. Being kind to the customers and getting in conversations with them. Getting to know them on a personal level, but when is the little chit chat too much? When there is 8-9 people waiting in line? I've seen one too many upset people storm out over this. Banks are not hiring enough tellers to cover busy times, but trying to keep customer service up? Deathly combo, since in today's industry everything has a rating of "timely service". With this particular branch. Hours are terrible. If you are going to understaff around mid-day, causing undo stress on people that work for a living. (When they are trying to do banking on their lunch hour) Would you at least be open Saturdays? Please and thank you.

Jonathan Paruch

Two 24/7 banking machines, one out of order, more then once wouldnt accept my pay checks, this week wont take cash as deposit's. Poor customer service that cause's problems in my business ventures. Your machines should be fully functional 24/7 and maintained regularly. I WASTED MY TIME AND GAS BY GOING TO YOUR BANK TODAY!!!

Mark Rees

Friendly service

Adam Barnes

I've had nothing but good experiences here this year. Staff knows how to treat commercial clients very well, which isn't always the case, in my experience, when banking in CBS! ????????

Lucas Anderson

This one is great place for ???? ing

MuinRD

Terrible bank staff on the whole are not helpful and are not knowledgeable if it something more complicated than depositing cash or withdrawing cash. They also seem to get an attitude on them too.

gary christmas

Lined up down the block.2 tellers open

Wil Naylor

Great staff..Friendly and helpful. Love the extended hours.

T1tty

Extremely disappointed in the lack of customer service and overall knowledge of the staff. I am a long time customer with td and have recently set up accounts for my 3 children there. While setting up my 2 youngest accounts I was VERY detailed on what I needed these accounts for, that I need online access to transfer money to my daughters. After stating this NUMEROUS times I was told they were set up and that would be no problem. I later come to find out that is not at all what she set up and I had no access online to e transfer. I then went BACK to your branch to fix this and the woman went on to say oh well you cant do that and theres nothing to fix it on a very condescending tone. I will be cancelling both accounts and possibly my 5 accounts and both credit cards, and my son's from td. Worst customer service ever!

Vanessa Fitzgerald

Good people working lots of help

Wandering Minstrel

Always fast and friendly service. I've been banking with them for over 10 years for personal, mortgages, loans etc.

Maddy R

Last summer my partner went into this branch to get a new debit card for himself. He had his own account, but him and I also had a join account. The teller, who was a younger woman (early 20’s maybe) somehow got into my personal account (no idea how, this account is in no way connected to my partner) and completely cancelled my debit card and issued a new one. She knew she made the mistake but did not notify my partner, she just played it off like everything was fine and gave him a new debit card. I still do not know what happened to the debit card she issued for my account. I didn’t find out about this until I went to sign into my online banking the next day and kept getting an error saying “the debit card number I entered was incorrect”. This was over a holiday weekend, so I could not get a new card. We were travelling to another province for a trip to see our families and I had to do this without a debit card and without the money that was in my bank account (because no branches were open for me to get a new card). It took me 2 weeks to figure out what had happened. Finally the manager called me back to tell me exactly what had happened. She played it off like it was a small, innocent mistake. She went as far as to say she was “kind of glad it happened because it was a good learning opportunity for her staff” and when I asked her why I wasn’t notified about my debit card being cancelled and another card being issued she said she teller “wrote down my number to call me but accidentally threw it out and feels really bad”. How dismissive this manager was about this situation was really shocking to me and her lack of customer service left me feeling nervous to even do banking at this particular branch. I eventually reached out to someone higher than her who was extremely apologetic and offered me something to make up for the mistake. I was very appreciative. Cape Breton is brutal for customer service and this bank branch is no exception. I’m not sure if it’s because “everybody knows everybody” so they feel it’s okay to make mistakes and give poor service or maybe they feel they won’t be held accountable because it’s their buddies mom or something. You need to have better service, work faster and more efficiently and treat the mistakes you make seriously.

sean waq

Great service and employee's.

Anita Burke

Rude customer service, will never bank there again. Two weeks you must book in advance to talk to a financial advisor." TD we are here to help" more like here to over charge and give 0 services to its members. Trash!

Simon MacKay

This bank is useless, the employees are idiots, they set voice mail and leave it weeks after it is no longer relevant...take weeks to get back to you. Pity anyone who has money stolen from them by this bank.

Bill Thomas

If I could have figured out how to give no star rating I would have that's why it's a one-star. Employee I have never seen before so possibly new did not give me the service I had hoped for even with the assistance of a regular long time employee they said my bill was paid took my money but only deposited it into my account never did pay the bill so after me and the financing company had disagreements on the phone and I tried to explain to them that it was paid they kept telling me it wasn't paid made me look like a liar and now that is on my permanent record at the finance company it made a horrible stain on my record with them and now they won't believe anything I say they need proof every time very disappointed I can't believe that a company like this would not only treat me rudely but then not even handle it correctly.

Alex Yevdokymov

Bad experience, new hired employees lied to me. Where are the regular good people gone :(

Albert Wakely

Fast service.and any appointments are served with a coffee.the drive through is a god send

Msc Eco

Ordered a credit card that was accidentally sent to my home branch in Ontario and I asked them to redirect it here. I was told I would get a phone call. Waited over a month before deciding to check in person. The teller was rude and super condescending when I asked her to check if my card was there. To her surprise, it WAS there (they hadn’t called me) and even worse, the envelope was ripped open. Horrible customer service. Would never bank with them again, lazy and don’t know how to do their jobs. On top of that, are condescending and rude!

Beefy B

It's the best place to bank, friendly staff and excellent hours.

Patricia Ribble

Great people in the bank but if you ever tried to call the so called"Easy Line" Good luck with that! Its "easier" to get in your car and drive to the bank. Ridiculous!

Monica Kearsey

When I go to this TD staff are very pleasant and I am very pleased to have a branch in Conception Bay South.

Dave Gillis

GARBAGE Service; I am closing my account at my earliest and moving to another decent bank. It tooks hours to get a cutomer rep over the phone and the same in branch. TD only cares about profits and not the quality of the service.

Angie Phoenix

The worst customer service ever I have seen, OLD WOMENS are working , with old and slow service, take about 10 to 15 min just to deposit or withdraw the money. The Head teller , The FAT lady with glasses full of attitude have no manors how to deal with the customers, if there is any annoyed customer she get mad and talk load, like a nonsense person. 0 rating for this branch, need more work on hiring good staff. Specially Head teller lady. 0 out of 10 to her.

Craig Janes

Friendly, professional service every time.