Reviews of General Bank Of Canada (Loan Agency)

Leo Pinero Jr.

Very friendly and helpful!!

Ali Hemmati

The representatives who responded to my request were both very pleasant to work with, and very prompt with their responses. The matter appears to be very well resolved. Thank you.

Brent Barrett

General Bank of Canada was a great company to deal with. Anytime I had to contact them, I always received great customer service. Hopefully I can have them finance another vehicle in the future.

Curtis Kormos

It has great service but when I called they had to call back in a hour or so and I was already out getting things done.They are awesome to deal with just wish when I had everything out and organized I could of got a person immediately. I do recommend them for car loans for sure though.

Kirill Kovalenko

I emailed on a weekend asking for changes to my payment amount and debiting institution. Maureen replied first thing Monday, April 9th and explained what was needed, very clear about some specific instructions. I got it all sorted and the changes were made before noon! I live in a place where service is below abysmal so when I receive efficient and friendly service I'm usually thankful. But when it comes to money, nerves come into play, and Maureen made the whole thing so easy. Thanks so much for your assistance, your customer service team has always been so great.

Ampy sandhu

Our conversation with the advisor was very good. The advisor was helpful and offered assistance.

Kevin

Great service and very patient person who walked us through step by step what we needed to do.

Max Power

I financed my car through General Bank Canada. Best experience ever. It took them 2 business days to fully payout my loan when requested (another FI I dealt with in the past took 2 weeks). Service was super prompt, and proferssional. You can easily reach out to them via email. I always got my reply within 24 hours, or less. Sometimes even within an hour or so. Very happy with the service, and will definitely recommand my friends and family to finance their cars from them! Keep it up!

Wendy Urquhart

GREAT CUSTOMER SERVICE! Easy to deal with. Byron handled my concerns very well NO HASSLE! FAST and SMOOTH!

Wendy Workman

call to ask a simple question how to go on line for to view my account statement and balance; that .................. man just hang up on me.

Andreea Scarlat

Great rates, friendly staff, quick service!

Paul MacDonald

Professional Canadian Bank. After my Van loan was done, I called and left a message. They got back to me within 6 hours. I was impressed with their excellent service.

Craig Kruschel

The support is fast, accurate and they appreciate you as a client. Well done. B

Melissa Dyer

Great experience. You team professional and alway able to resolve my issues. I intend of using your services again in the future. Thank you.

Ronn Moffatt

Excellent interaction with the General Bank of Canada. They are very helpful and efficient with their service. The customer service i have received is second to none.

Brian Smith

General Bank of Canada is amazing. We had some struggles along the way, but Robyn went above and beyond to work with us. I’d happily deal with them again. Thank you Robyn!

Kris Wilson

This is my second vehicle loan through the General Bank of Canada. Not only is my interest low, but after running into some financial difficulties halfway through my loan they were more than willing to work with me on having my payment dates changed to accommodate my new financial situation. This is extremely helpful in a very stressful time.

Matthew McGill

I had unexpectedly sold my truck and needed the lien release letter so the next owner could register it in their name. General Bank of Canada came through with the document I needed just in time for me to close the deal. Thank you so much everyone in Edmonton for you efforts :))

Luanne Tanton

I dealt with General Bank purely by email. They were incredibly attentive in their response times and were so helpful with all questions I had. They legitimately made everything SO easy. 10/10 would borrow money from them again.

MortalPlace

My name is Amitoj singh sandhu my loan was with general bank of canada m totally satisfied with them .

Josh Scott

they were very helpful and answered my questions and sent requested documents very quickly thank you very much Stacy for your help!

Daniel Cheung

Pleasure doing business with these guys. Always friendly and helpful.

Mary Leversedge

Probably one of the best customer service experiences I've had. Consistent, patient, friendly and knowledgable staff.

N Wray

Very helpful on the phone.

raedjan

I had to contact General Bank to change my payment type and date for my car loan. They were more than help full. I have dealt with many banks in the past,, these folks by far are the best bank i have ever dealt with. I was able to do all my account changes thru email - as i live a province away. I can not say enough good things about them . From the bottom of my heart, thank you very much for all the help your team has provided me

Greg R

This bank has questionable business practices. Prequalifying people for loans without all of an applicants information while working with shady dealerships that fraud paperwork. When negotiating agreements, not all the restrictions are disclosed. I will never use them again and will continue to warn others.

Brian Hutton

Never has an issue with payments or customer service calls. Great company.

Maureen & Bill

They don't even deserve a star. If you can avoid getting a loan from here I would. I got a car loan and then recently got a new vehicle so the dealership was paying off the rest of the loan. I spoke with Robyn and explained everything. She was told not only by me but the dealership to stop the payments. I also told my RBC bank to stop payments. So when it came to the day where my usual payments came out the general bank changed there name so that they could steal money out of my account. I am frustrated beyond words. Who does that. It should be illegal. I will be reporting this to many people and doing whatever I can to make sure this doesn't happen again to anyone else.

RG M

Very friendly, professional and prompt service. My requests were accommodated with excellent communication. It is a real pleasure to do business with this bank !

M C

Due to a fraud alert on my account, I was struggling to get a bank to get my car loan sorted quickly. The General Bank of Canada was the only bank to work efficiently with the car dealership to get me the loan I needed. Whenever I've emailed the General Bank of Canada requesting information, they have responded quickly. The website is easy to use to check your balance. I was able to make additional bill payments simply through my personal chequing account. The only slight downside is that they're only available to call during working hours, but despite this they'd return calls or emails as soon as they return to the office. Honestly, I was concerned about using a bank I had never heard of, but everything went smoothly over the last 3.5 years. If anything, they gave more personalized care than the larger banks.

Anthony Parra

We've had a vehicle loan with GBC for the past 3 years and they've been amazing to interact with when I needed information or help. They generally respond by email within half an hour (sometimes within minutes) and have always been courteous and helpful.

Marcel Lavergne

We had a great experience using General Bank of Canada for our car loans. The online portal is really easy to use and informative. They are also extremely fast to respond to emails for questions regarding the loan. I would happily deal with them in the future for financing needs.

Alex M

Its hard to get hold of their staff for inquiries. Always answering machines.

Jim Capo

Honestly, some of the best service i've recieved, from either a smaller lender, or a big 6 bank. I would 100% recommend them. they're quick to reply with whatever you need, extremely polite, and just generally offer fantastic service. 5/5 , would borrow from again.

Kaleena Walters

Just a big thank you for always taking my calls. Your staff is tremendous. Always there to answer my questions. General Bank of Canada is always my go to bank.

Cam Brooks

If you're getting a car loan through them, probably best to go with a bank that has more than 45 employees listed on their LinkedIn. Some of the folks here are very kind, but unfortunately, the organization doesn't seem to think response times are relevant as I've called in over 19 times in the past 14 days and every. single. time. have reached a voicemail. No direct lines to call back - so if you're paying out any loans, get ready for a 2 week ordeal :) But other than that, when they do call back - super kind folks, they're just way over whelmed with volumes during this time.

John Meek

As a hearing impaired customer needing immediate assistance, the General Bank team was incredibly supportive, helpful and accommodating to my disability. Thank you so much. Your patience and understanding was appreciated!

Alex Zoco

So nice to ask for information (via e-mail) & get it almost instantaneously. No longer common practice for a lot of other institutions.

Amanda Tate

Outstanding customer service and short wait times on the phone which is a miracle nowadays since everybody is always experiencing a higher than usual call volume. Plus an immediate reply via email that our request was taken care of. All this within 5 minutes - way to go!!

Dale Gonzales

Great service, low interest rates, fast response. Easy to deal with, a nice simple company that just takes care of the clients.

Harvinder Singh

Their customer service phone number went to voicemail over and over. When I went to leave a message it said they would return my call within “48 business hours” so 6 business days to get a call back. So instead I called their dealership line and wouldn’t you know, someone picked up the phone immediately. They were very kind and got me connected with a customer service representative within 10 minutes. If my concern wasn’t as urgent as it was I wouldn’t mind waiting but I’m sure when dealing with a loan brokerage, most concerns are urgent. Perhaps GBC should put more value in the customers they already have rather than that customers they want to acquire. I shouldn’t have to cheat the system to get someone on the phone...

Carl Garbig

Everyone I spoke to on phone was very pleasant and friendly. Customer service is an excellent asset. Highly recommended!!

Leonardo Wongnito

Once my vehicle loan is completely paid off I will never do business with this bank again. I have had an absolutely terrible experience dealing with this Bank. I can understand the backlog from the most recent events but it wouldn't kill you to answer the phone at least once.

EMMA CROSLEY

Your service in general is bad you need coaching on how to do customer service

Francis Villeneuve

Very concerned about the level of customer service. I have tried calling several times only to be directed to an automated system telling me someone will try and get back to me in 3 days? and this isn't the first time this has happened. Frustrating and disappointing that the level of respect for their clients is this low.

Robert Precourt

Thank you very much to Stacey for helping me out today - March 1, 2018 - to completion and being so accommodating and friendly. What wonderful representative of your company. Thank you. Darryl

Jesse Melanson

HORRIBLE service. Called multiple times for two days and always went to voicemail. I missed their call back once and they left a voicemail telling me to call the same number. BUT STILL GOES TO VOICEMAIL. I am NEVER going back to this bank again.

Anthony Bowering

My interaction was very quickly handled and resolved. My only complaint was that I had to phone customer service in order to find the email of the department I needed vs finding it listed online. Though the women in customer service was very nice and gave me all the information I needed.

Mikaila

I have an auto loan with the General Bank and had to call them twice to adjust the payment schedule. It was easy to reach a live person by phone and there was no waiting time at all! Great customer service as well. Thank you!

sultan dakila

I'm new to General Bank. Didn't even know it existed honestly. But my truck loan is through here. My dealings have been minimal. But the lady whom I dealt with her name was Faye. Super awesome customer service. Super easy getting a few items switched around. Look forward to dealing with her in the future.

Lu Vu

Very professional lender and excellent services!

Amanda Thomson

No problems with this bank at all, when I needed help, they have answered right away and helped me out.

Alana Krushen

Very pleasant to deal with each time I had interactions with them. Excellent service.

Anand Choubal

Not an everyday banking customer, but I've had experience with this bank concerning over-the-phone service and car loans. I've found them to be very helpful and to-the-point: They haven't tried to upsell me on any credit cards or plans, or otherwise do anything except help me with what I've called about. Always polite and knowledgeable, and I've never had a phone call last longer than 2 minutes. Shout-out to Finch in the call office, that was an excellent client interaction.

Fernando Cano

I have an auto loan through this bank, they are too difficult to get ahold of. When I call I get a voice mail that they will call back, that’s a major inconvenience for me because I am calling because that’s when I have time to talk I don’t want to be called later when I’m busy. My next auto loan I will tell my dealership I will not deal with this bank

bryce b

GBC is pretty straight forward. I had to speak with them to set up my account and had some questions about the process of payout. Theres no charge on early payouts which is great. However, the person i spoke to on the phone when i first set up my account seemed to a bit unprofessional ( he was in a rush to hang up, his answers were very broad) I had to call a second time to ask the same questions and luckily i got a very nice lady named Denise (sorry if i misheard it or misspelled) She was VERY Professional and i could tell she would update my profile and write notes down so i wouldn’t have to explain or ask anything. Thank you Denise for being professional and helpful. 5/5 for her customer service and being very informative.

FAHIM AZIZ

My experience with Denisse was perfect. She made sure I was who I was suppose to be then followed my direction quickly and efficiently. It was a pleasure working with her

E Plu

Amazingly helpful, prompt to respond to questions. I have been absolutely pleased throughout the entire experience, from the borrowing right through to the payout. Great staff!!!!!

Jeff Norton

Teresa was very helpful and understanding she made every effort to help me. I reccomend going to General Bank of Canada!

Vince Vardeleon

Late in the day customer and I needed a confirmed lien pay out, I had an email copy in under 10 minutes and got the customer rolling . Also really enjoy dealing with their lenders ! They know their credit and terms on older are a bonus

Mitchell W

If General Bank were more mainstream, I would do all my banking and financing requirements with them. The people there are forever kind and eager to please. They provide timely and competitive financial services. They are a pleasure. Carl Garbig

Jason Wong

The best banking experience I’ve had over the last 30 years. My email request was replied within 3 minutes with an official letter and a statement including all details I asked for. WELL DONE!

True Light

I received top shelf customer service in every way. Messages were returned promptly, and with supporting documentation. Every person that I spoke with was knowledgable, friendly and efficient. Emails were returned immediately and everything that I asked was explained in a thorough manner. I highly recommend the General Bank of Canada and would deal with them again in a heartbeat!

Alexis MacDonell

My questions were answered in detail in a timely manner! I am very satisfied with the end result

Diane Winsborough

I am from another FI and phoned in to help my client get confirmation that a loan was paid out back in Feb 2020. Faye took my call and was absolutely wonderful. She created a seamless experience, and while she was unable to give me information directly, she was able to assist my client immediately while respecting confidentiality thinking outside of the box. Thank you Faye for helping, it was just such a smooth process and our mutual client really appreciates it!

Jan Miller

I have been trying for hours to get a hold of someone in customer service. I have left voicemail as well as an email and have zero response. I am very disappointed in their lack of customer service.

User

Great Service ! Rep I had was helpful.

Ron Budowski

Great service, fast response. G B of Canada is nice bank that just takes care of the clients.

Chris Dziedzic

terrible, was looking for my loan balance, i have been sitting on hold for over 30 minutes, while the prompt keeps telling me I am caller number 1 in line. just tell me your never picking up and at least i would have some closure

steph l

Dealing with General Bank has been flawless. In four years I have no problems. Twice I have asked for updates on my account and both times it has been itemized to the cent. Professional and courteous with same day response. Thank You

Kevin Chen

for how much money they make off the people it wouldn't kill them to answer the phone, they send you to voice mail or just let it ring absurd service.

James Brouse

Always very quick to respond to phonecalls and emails, great acceptance rates, competitive financing rates. Been dealing with them for years and never had a bad experience, they're very accommodating. Great customer service. Really make you feel like they value your business, something that's becoming more and more uncommon. Staff are well trained and helpful.

Sikander Ghouse

General Bank has always worked together with us for our auto loan. The staff has always been courteous and helpful. They are a great bank to deal with.

Steven Ball

General Bank of Canada has been excellent to deal with. Maureen has gone above and beyond what i expected from a bank. She returned my calls and email promptly. She has helped me in every way she could dealing with the loss of my vehicle and making sure my gap insurance covered the rest of my loan that my insurance company did not. I was confused with the process and she stepped in to do this for me. Thank you Maureen and the staff at General Bank of Canada, it has been a pleasure dealing with you. Robert Precourt

Farrah-Lee Austin

Just dealt with Furqan, he was so helpful and quick! Needed to have a co-signer removed from my vehicle loan and he couldn't have made the process any easier, I was shocked by how quickly he had it all completed!

B B

Great support was provided even after 5 months of paying out the car loan. I requested by phone a letter to verify the loan file closing then I received the signed letter in an email 5 minutes later. Keep up the good work guys!

Bill R

very very nice company to work with, always prompt on service , and willing to work with customer anytime to resolve the issues quickly. Had my car loan with the company for 2 years, and never had any issues, all the processes are smooth and flawless in this company. Great work!

Lori Carroll

****BEST TEAM I HAVE EVER WORKED WITH** best customer I have ever experianceed, Ash, Jenna,Tasna E, and Tasha, a pleasure to work with

L. Richardson

Fantastic customer service. My husband and I wanted to finalize our loan and we received extremely prompt service and they were extremely accommodating. We wish our local bank would have such great customer service.